guest experience supervisor Jobs in Jeddah

guest experience supervisor

maintenance manager

area manager

area operations manager

assistant sales manager

assistant housekeeping manager

Raffles

<div>Company Description 
Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 219 Suites &amp; duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka&rsquo;aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms. 
Job Description 
<ul><li>
Consistently offer professional, friendly and engaging service</li><li>
Lead and assist the Banquet Director in the day-to-day operation of the department and ensure service standards are followed</li><li>
Conduct regular inspections of all banquet areas</li><li>
Train all Supervisors and Colleagues as required</li><li>
Work closely with the Maintenance department to address all banquet areas repairs</li><li>
Address all guest concerns and react quickly, logging and notifying proper departments</li><li>
Balance operational, administrative and Colleague needs</li><li>
Follow departmental policies and procedures</li><li>
Report necessary maintenance items</li><li>
Follow all safety and sanitation policies</li><li>
Other duties as assigned</li></ul> 

Qualifications 
<ul><li>
Previous leadership experience required</li><li>
Computer literate in Microsoft Window applications an asset</li><li>
University/College degree in a related discipline an asset</li><li>
Excellent communication and organizational skills</li><li>
Strong interpersonal and problem solving abilities</li><li>
Highly responsible &amp; reliable</li><li>
Ability to work cohesively as part of a team</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

Assistant Housekeeping Manager

Accor

<div>Company Description 
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. 
Job Description<ul><li> 
To oversee the Housekeeping operations, including the Laundry and the Internal Communication Center, ensuring that the hotel standards and procedures are fully known and followed.</li><li>
To ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs, including the Turn Down service.</li><li>
To ensure that the flower decorations in the rooms and public areas are always maintained as per the required standards.</li><li>
To ensure the up keeping of all the front of the house, including the hotel entrance.</li><li>
To ensure the up keeping of all the designated back of the house areas.</li><li>
To check regularly the night shift for cleaning.</li><li>
To ensure appropriate stock level for the smooth run of the Housekeeping and Laundry operations and to approve requisitions accordingly.</li><li>
To ensure that the inventories of linen, uniforms and other applicable items are done and recorded as scheduled.</li><li>
To deal with different suppliers and contractors.</li><li>
To overlook the Pest Control service and jointly with the Stewarding Manager and Chief Engineer to establish the Pest Control schedules.</li><li>
To implement housekeeping related HACCP procedures.</li><li>
To be involved in sustainable development and to apply energy and waste management.</li><li>
To monitor cost control and to suggest saving programs.</li><li>
To ensure all linen and uniform management and handling procedures are respected.</li><li>
To implement Focus and other financial procedures.</li><li>
To supervise and control Lost and Found, maintain records and mail packages to clients.</li><li>
To be aware of all VIPs visiting or staying in the hotel. To personally inspect VIP rooms.</li><li>
To make regular room and public area inspections with the Engineering Department on deviation from standard set-ups and maintenance. To follow up on the Out of Order and Out of service rooms.</li><li>
To liaise with the Front Office on the scheduling of rooms for maintenance programs.</li><li>
To ensure a close co-ordination with the Front Office, Engineering, Food and Beverage as well as the Guest Relation regarding usual and unusual guest requests.</li><li>
To daily review the Night Audit reports related to the Housekeeping.</li><li>
To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.</li><li>
To ensure a proper coverage and supervision of the Housekeeping sections at all times.</li><li>
To set performance targets for all associates and constantly monitor and increase staff productivity.</li><li>
To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.</li><li>
To ensure the strict control of room keys and section keys.</li><li>
To implement and follow up daily check lists.</li><li>
To prepare forecasts and statistics.</li><li>
To respect schedules, terms and deadlines as agreed with the Management.</li><li>
To ensure that all team members are aware of the outlet timings and promote the internal activities and events.</li><li>
To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.</li><li>
To conduct a daily line up briefing with the Housekeeping and Laundry supervisors to recapitulate tasks and activity.</li><li>
To share daily activity highlights with the Director of Rooms, including internal and external guest opportunities.</li><li>
To assist the Director of Rooms in fulfilling administrative responsibilities and monitoring activities. To replace him whenever needed.</li><li>
To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.</li><li>
To be an ambassador of the Housekeeping and of the hotel, in and outside the work place.</li><li>
To ensure that all guests enjoy their stay being offered the finest personal service.</li><li>
To escort the guests rather than pointing out directions.</li><li>
To ensure that the privacy of the guests and the confidentiality of the information is respected.</li><li>
To act as a representative of the Management when dealing with guest complaints or if a member of the Housekeeping team is facing difficulties that she/ he cannot solve on her/ his own.</li><li>
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.</li><li>
To call the DOR or the RM for advice in serious cases or if an approval is required.</li><li>
To be fully aware of and to report all guest comments or complaints.</li><li>
To ensure that Guest History records are accurately followed-up.</li><li>
To ensure a proper use of the telephone etiquette as per Risos standards.</li><li>
To interview potential candidates and to assist in new employees integration in liaison with the HR Department.</li><li>
To create an atmosphere of high morale and a happy working relationship among the staff.</li><li>
To conduct staff evaluations and surveys. To develop staff motivation and performance through action plans.</li><li>
To be involved in staff retention and satisfaction.</li><li>
To ensure trainings and regular &ldquo;refresher&rdquo; courses are conducted and attended as scheduled.</li></ul> 
Additional Information 
Diploma or degree in vocational hospitality, 8&ndash; 10 years experience in 4-5 star Hotel.</div>

Housekeeping Manager (Villa)

<div>Company Description 
Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 219 Suites &amp; duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka&rsquo;aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms. 
Job Description 
<ul><li>
Consistently offer professional, friendly and engaging service</li><li>
Lead and manage the day-to-day operation of the department and ensure service standards are followed</li><li><ul><li>Address guest concerns and react quickly, logging and notifying proper departments as required</li></ul></li><li>
Conduct regularly scheduled departmental meetings</li><li>
Manage the departmental budget in a fiscally responsible manner</li><li>
Oversee the recruitment and training of all Housekeeping Colleagues</li><li>
Balance operational, administrative and Colleague needs</li><li>
Follow departmental policies and procedures</li><li>
Report necessary maintenance items</li><li>
Follow all safety and sanitation policies</li><li>
Other duties as assigned</li></ul> 

Qualifications 
<ul><li>
Previous leadership experience required</li><li>
Computer literate in Microsoft Window applications preferred</li><li>
University/College degree in a related discipline an asset</li><li>
Excellent communication and organizational skills</li><li>
Strong interpersonal and problem solving abilities</li><li>
Highly responsible &amp; reliable</li><li>
Ability to work cohesively as part of a team</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

Housekeeping Manager

GE Vernova

<div>
 
 Job Description Summary
 
 
 
 
 Job Description
 
 
 
 
 Education Qualification: - Diploma In Electrical Engineering
 
 
 
 
 Job Responsibility: -
 
 
 
 <ul>
 <li>
 Supervision of Electrical Equipment Installation works.
 </li>
 <li>
 Implementation of all safety procedures and detection of near misses&rsquo; incidents.
 </li>
 <li>
 Implementation of Zero deviation plan and weekly safety inspection with all sub-contractor agencies.
 </li>
 <li>
 Reporting of any unsafe practice to Site Manager &amp; Safety Officer.
 </li>
 <li>
 Review of installation drawings and reporting of any deviation to Site Manager.
 </li>
 <li>
 Progress reporting on daily basis to Site Manager.
 </li>
 <li>
 Implementation of Quality procedure &amp; method statement for all installation activities.
 </li>
 <li>
 Recording of all incoming equipment&rsquo;s &amp; materials at site on delivery and reporting of any deviation / damage to Site Manager.
 </li>
 <li>
 Recording of all equipment&rsquo;s / materials issue to sub-contractor and implementation of Monitoring of delivery of equipment&rsquo;s
 </li>
 <li>
 Monitoring and control of Hired Employees &ndash; Store Keeper / Office Boy / Driver / Technicians Etc. on daily basis, maintaining and recording the time sheet.
 </li>
 <li>
 Support to Site Manager / Site Engineer in executing material and progress inspection with client.
 </li>
 <li>
 Monitoring and control of smooth site running establishment cost.
 </li>
 <li>
 Monitoring &amp; Control of site housekeeping, cleaning &amp; maintaining healthy environment.
 </li>
 <li>
 Monitoring &amp; Control for safety &amp; security of site materials.
 </li>
 <li>
 Support Site Manager / Site Engineer / T &amp; C team in developing of red markup drawings modification as per site requirement for As Built Drawings and punch list clearances.
 </li>
 <li>
 Develop good relationship with client and reporting of any client concerned requirements to Site Manager / Site Engineer.
 </li>
 <li>
 Maintain discipline, punctuality and team spirit with all different agencies and all functional members of the project team.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Qualification:- Diploma in Electrical Engineering &amp; Registered in Saudi Council of Engineering .
 </li>
 <li>
 Experience :- Minimum two to three years site working in Electrical Fields.
 </li>
 <li>
 KSA National preferred
 
 
 </li>
 </ul>
 
 
 
 Additional Information
 
 
 
 
 
 
 Relocation Assistance Provided:
 
 No
</div>

Site supervisors

Hilton

<div>Assistant Sales Manager
An Assistant Sales Manager supports the Sales Team through analysis and reporting of results and trends, recommends sales approaches to expand and add business, and develops the skills and culture of the Sales Team Members. 
 
 
What will I be doing? 
As Assistant Sales Manager, you will be responsible for working closely with the Sales Team to analyse market trends, report results and develop a Sales Team to execute the selling strategy and achieve business objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Analyse local market trends and develop new business leads</li>
<li>Maximise all Revenue opportunities</li>
<li>Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy</li>
<li>Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market</li>
<li>Negotiate room rates/packages with corporate clients</li>
<li>Ensure the Sales Team Members are developed effectively and generate a culture of high quality standards and pro-active selling</li>
<li>Develop and implement creative local marketing channels including social media sites</li>
<li>Work within current business strategies and recognise potential opportunities</li>
<li>Communicate with all departments as required within each hotel</li>
<li>Attend Sales events when required</li>
<li>Report on a weekly/monthly basis appointments, calls made, and list of business leads</li>
<li>Answer customer queries in a timely and suitable manner</li></ul>
What are we looking for? 
An Assistant Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Excellent organisational and planning skills</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work under pressure and under own initiative</li>
<li>Previous experience in sales role with the ability to close a sale</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of local market</li>
<li>Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations</li>
<li>Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges</li>
<li>Business degree, or any relevant qualification, would be advantageous</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Sales Manager

<div>Company Description 
Novotel Thakher Makkah is in the heart of the holy city of Makkah. This spiritual city is rich in history, filled with devotion, and offers a unique experience for pilgrims and visitors from around the world. We'll be located in the Thakher City Project, and to bring our vision to life, we're looking to build a team that will help us launch this new hotel.
Novotel Thakher Makkah will feature 1461 rooms and suites, a variety of dining outlets, meeting rooms, and a prayer hall, providing a comfortable and welcoming environment. We aim to be more than just a place to stay, offering genuine hospitality and a tranquil atmosphere for guests on their spiritual journey. Our goal is to provide exceptional service, ensuring every guest feels at home. 
Job Description 
We are seeking a dedicated and experienced Night Manager to join our team in Makkah, Saudi Arabia. As the Night Manager, you will be responsible for overseeing all aspects of hotel operations during the night shift, ensuring exceptional guest experiences and maintaining the highest standards of service and safety.<ul><li>
Manage and supervise all night shift operations, including front desk, housekeeping, and security.</li><li>
Conduct night audit procedures, ensuring accurate financial reporting and resolving any discrepancies.</li><li>
Handle guest inquiries, requests, and complaints promptly and professionally.</li><li>
Ensure the safety and security of guests and staff during night hours.</li><li>
Oversee check-ins, check-outs, and reservations during the night shift</li><li>
Coordinate with other departments to address any issues that arise during the night</li><li>
Maintain cleanliness and organization of public areas and back-of-house spaces</li><li>
Train and mentor night shift staff, promoting a culture of excellence and teamwork</li><li>
Implement and enforce hotel policies and procedures</li><li>
Prepare detailed shift reports for the day team</li><li>
Respond effectively to emergency situations, following established protocols</li></ul> 

Qualifications 
<ul><li>
Proven experience as a Night Manager or in a similar role within the hospitality industry</li><li>
Excellent track record in front office operations and procedures</li><li>
Proficiency in hotel management software, preferably Opera or similar systems</li><li>
Understanding of Global Distribution Systems (GDS)</li><li>
Strong leadership and management skills with the ability to train and motivate staff</li><li>
Exceptional problem-solving abilities and decision-making skills</li><li>
Outstanding customer service orientation with a friendly and professional demeanor</li><li>
Excellent communication skills in English; knowledge of Arabic is a plus</li><li>
Ability to work independently and remain calm under pressure</li><li>
Detail-oriented with strong organizational and multitasking abilities</li><li>
Flexibility to work night shifts and adapt to changing priorities</li><li>
Knowledge of hotel safety, security procedures, and emergency protocols</li><li>
Financial acumen for conducting night audit procedures accurately</li><li>
Familiarity with local customs and culture in Makkah, Saudi Arabia</li><li>
Bachelor's degree in Hospitality Management or related field preferred</li></ul></div>

Night Manager

<div>Maintenance Manager
The Maintenance Manager will manage the Engineering Team to efficiently maintain all hotel operations such that safety, security, conversation, and compliance are ensured at the highest levels. 
What will I be doing? 
The Maintenance Manager, you are responsible for the effective management of all engineering and maintenance operations within the hotel, including energy conservation. You are also responsible for the development of the Engineering Team and staying abreast of compliance regulations and procedures in the field of Engineering, as required for hotel standards. Specifically, a Chief Engineer will perform the following tasks to the highest standards:<ul><li>
Lead the Engineering Team in the day-to-day engineering and maintenance operations of the hotel, including service standards, equipment schedules, and work schedules</li><li>
Communicate with Housekeeping to coordinate and prioritize maintenance activities for Guest rooms and public areas</li><li>
Develop systems and procedures to ensure the health and safety of Guests and Team Members, as well as the proper conditions for plants, machinery, and property</li><li>
Communicate with Government agencies to ensure full compliance with statutory regulations</li><li>
Prepare Capital and Repairs and Maintenance budgets for Engineering</li><li>
Perform daily checks around the hotel</li><li>
Conduct lift emergency release procedures as required</li><li>
Diagnose, maintain, and repair mechanical equipment within the hotel</li><li>
Ensure good relationships are built with internal and external customers</li><li>
Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise</li><li>
Develop, implement, and direct all emergency programs</li><li>
Develop, implement and manage energy conservation programs for the property to minimize expenses</li><li>
Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively</li><li>
Perform special projects and other responsibilities as assigned</li><li>
Identify and introduce environmentally-friendly systems and equipment</li><li>
Monitor Key Performance Indicators for the Engineering Department and take corrective action, as required, to improve equipment inventory, quality audit, productivity, and other objectives</li><li>
Manage all Team Member related activities, including recruitment, performance management, training, career planning, disciplinary matters, and team motivation</li></ul>
What are we looking for? 
The Maintenance Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Advanced knowledge of building management/engineering</li><li>
A degree in Engineering or similar</li><li>
Exposure to budgeting and basic accounting</li><li>
Positive attitude</li><li>
Good communication skills</li><li>
Committed to delivering a high level of customer service</li><li>
Strong leadership skills and previous experience of managing a team</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a range of different work situations</li><li>
Ability to work under pressure</li><li>
Ability to work on their own</li><li>
Previous experience of facilities management</li><li>
Proficient, at an advanced level, with computers and relevant computer programs</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
First Aid</li><li>
Qualification in engineering field</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Maintenance Manager

Explore 126+ Assistant housekeeping manager in Jeddah this September. Find roles across top companies and apply now to boost your career.