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assistant manager bpo operations international

Abacus Outsourcing

Job descriptionCompany IntroductionAbacus has been at the forefront of delivering innovative business solutions for nearly 35 years, empowering organizations to turn their visions into reality. With a strong emphasis on industry-specific solutions and technology-driven delivery, we are dedicated to helping our clients achieve leadership in their sectors. Our commitment to embracing change with vision, courage, and integrity makes us a trusted partner for our clients.Position: Assistant Manager BPO OperationsJob Description:Team Leadership and Management:Lead, motivate, and inspire a team of 100 BPO professionals, fostering a positive work environment, and encouraging individual growth and development.Set performance expectations, provide regular feedback, conduct performance evaluations, and implement appropriate recognition and corrective actions.Ensure effective resource planning, staffing, and allocation to meet client needs and operational requirements.Promote a culture of continuous learning, knowledge sharing, and collaboration within the team.Operational Excellence:Develop and implement strategies, policies, and procedures to optimize operational efficiency and quality standards, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).Monitor and analyze operational metrics, identify trends, and implement improvement initiatives to enhance productivity and customer satisfaction.Conduct regular performance reviews and analysis of team performance, identifying areas for improvement and implementing appropriate action plans.Proactively address operational challenges, resolve customer escalations, and ensure timely and effective issue resolution.Client Relationship Management:Collaborate closely with clients to understand their requirements, objectives, and expectations, ensuring alignment between service delivery and client needs.Maintain regular communication with clients to provide updates, address concerns, and build strong, long-term relationships.Conduct regular client meetings, prepare performance reports, and present insights and recommendations to drive continuous improvement and exceed client expectations.Process Improvement and Innovation:Identify process improvement opportunities and implement best practices to enhance operational efficiency, quality, and cost-effectiveness.Foster a culture of innovation, encouraging team members to suggest and implement new ideas, tools, and technologies to optimize operations and deliver enhanced customer experiences.Stay updated with industry trends, emerging technologies, and competitive landscape to identify opportunities for operational advancements and business growth.Job Specification:Bachelor&rsquo;s degree5+ Years post education experienceWorking Days: Monday to FridayBenefits:<ul><li>Weekly 2 Days Off</li><li>EOBI</li><li>Medical Life Insurance (IPD + OPD)</li><li>Annual, Casual and Sick Leaves (38)</li><li>Annual Increment (Performance based)</li></ul>At Abacus, we&rsquo;re not just a workplace; we&rsquo;re a community built on core values. As advocates of diversity and inclusion, we proudly stand as an Equal Opportunity Employer, ensuring equitable opportunities for all. We uphold the highest standards of accountability, encouraging every team member to take ownership of their work and contribute to our shared goals. Collaboration is fundamental to our success; we believe in the power of teamwork. We foster a culture of continuous learning, where curiosity is celebrated, and growth is nurtured. Respect and empathy guide our interactions, and we embrace bold ideas and open dialogue, believing that innovation flourishes in an environment of openness.Join us at Abacus, where our values not only define our work but also shape our identity as a community!Job Type: Full-timeApplication Question(s):<ul><li>Have you completed your bachelor's degree?</li></ul>Work Location: In person

Assistant Manager BPO Operations (International)

The Assistant Manager &ndash; Quality Assurance plays a critical role in ensuring service excellence across BPO operations by monitoring, evaluating, and continuously improving the quality of customer interactions. This position supports the QA Manager in implementing quality frameworks, ensuring compliance with client and regulatory requirements, enhancing agent performance, and driving client satisfaction through data-driven analysis, coaching, and continuous improvement initiatives.Key Responsibilities<ul><li>Monitor and evaluate customer interactions (calls, chats, emails, and tickets) in line with defined quality standards, KPIs, and client SLAs.</li><li>Ensure strict adherence to internal SOPs, regulatory requirements, and client compliance guidelines.</li><li>Identify quality gaps, performance trends, and root causes, and recommend corrective and preventive actions.</li><li>Support, guide, and mentor QA Analysts to maintain consistency, accuracy, and calibration in evaluations.</li><li>Conduct regular calibration sessions with QA, Operations, and Training teams to align quality expectations.</li><li>Provide structured feedback, action plans, and coaching recommendations to improve agent performance.</li><li>Prepare, analyze, and share daily, weekly, and monthly quality performance reports with stakeholders.</li><li>Analyze quality metrics and trends to drive continuous process and performance improvements.</li><li>Present quality insights, risks, and improvement plans to management and clients when required.</li><li>Assist in client audits, internal quality reviews, and business review meetings.</li><li>Handle quality-related escalations in close coordination with Operations and relevant stakeholders.</li><li>Ensure client expectations, quality benchmarks, and service excellence standards are consistently met.</li></ul>Required Qualifications &amp; Skills<ul><li>At least Bachelor&rsquo;s degree in Business Administration, Management, or a related field (required).</li><li>Strong understanding of contact center QA frameworks, KPIs, SLAs, and compliance standards.</li><li>Excellent analytical, reporting, communication, and stakeholder management skills.</li><li>Proven ability to coach, mentor, and lead QA teams in a fast-paced BPO environment.</li><li>Proficiency in MS Excel, reporting tools, and QA monitoring systems.</li></ul>Experience<ul><li>3&ndash;5 years of experience in BPO / Contact Center Quality Assurance.</li><li>1&ndash;2 years in a Senior QA, QA Team Lead, or Assistant Manager role.</li></ul>Job Details<ul><li>Job Type: Full-time</li><li>Work Location: On-site / In-person</li></ul>Benefits<ul><li>Provident Fund (PF)</li><li>Medical Insurance</li><li>Performance-based Bonus</li><li>Annual Increment</li><li>Paid Leaves (as per company policy)</li></ul>How to ApplyInterested candidates may apply by sharing their updated CV at: hassan.saleem@abacus-global.com Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In personApplication Deadline: 27/12/2025

Assistant Manager Call Center QA

Noah Pro Max

Location: Garden Town, Lahore Timings: 8pm - 5am (Nightshift) Salary: 150k - 200k + CommissionsJob Overview:We are seeking a highly motivated and results-driven Sales Manager with strong experience in BPO/Call Center sales. The ideal candidate will be responsible for leading the sales team, driving revenue growth, building strong client relationships, and ensuring the achievement of sales targets.Key Responsibilities:<ul><li>Develop and execute sales strategies to achieve monthly and quarterly revenue targets.</li><li>Lead, mentor, and motivate a team of sales executives to improve performance and achieve goals.</li><li>Identify new business opportunities and build a strong sales pipeline.</li><li>Manage end-to-end client communication including prospecting, pitching, closing deals, and onboarding.</li><li>Ensure high-quality customer interactions aligned with company standards.</li><li>Analyze sales reports and performance metrics to recommend improvements.</li><li>Collaborate with operations, marketing, and management to align targets and strategies.</li></ul>Requirements:<ul><li>3&ndash;5 years of sales manager experience in the BPO industry (mandatory).</li><li>Proven experience in managing a sales team within a call center/BPO environment.</li><li>Strong understanding of international sales processes (US campaigns preferred).</li><li>Excellent communication, negotiation, and client-handling skills.</li><li>Ability to work under pressure and achieve strict targets.</li><li>Strong analytical, reporting, and decision-making abilities.</li></ul>Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In person

Sales Manager (8pm - 5am)(Nightshift)

Atheneum Partners Germany

About TalentVisors:TalentVisors is a fast-growing BPO providing recruitment, sourcing, and managed team solutions for global clients.About the Role:We are looking for a proactive and organized HR Generalist who can manage HR operations, hiring, performance tracking, documentation, culture initiatives, and learning &amp; development. This role requires someone who can bring structure, improve processes, and support the growth of our teams.Key Responsibilities:1. Talent Acquisition &amp; Hiring<ul><li>Manage end-to-end recruitment for internal TalentVisors roles.</li><li>Source, screen, schedule, and coordinate interviews.</li><li>Maintain candidate pipelines and hiring documentation.</li></ul>2. HR Operations &amp; Documentation<ul><li>Maintain employee records, contracts, onboarding documents, and compliance files.</li><li>Manage insurance documentation, benefits, and monthly HR checklists.</li><li>Oversee attendance, working hours, and discipline according to company policy.</li></ul>3. Performance Management &amp; KPIs<ul><li>Track KPIs for Procurement &amp; Research and Business Development teams.</li><li>Maintain performance dashboards, weekly logs, and monthly evaluations.</li><li>Support team leads in implementing performance review cycles.</li></ul>4. Learning &amp; Development<ul><li>Identify skill gaps and formalize L&amp;D plans.</li><li>Organize training sessions, workshops, onboarding programs, and competency development.</li><li>Maintain a learning calendar and track completion.</li></ul>5. HR Generalist Functions<ul><li>Support employee engagement and remote culture activities.</li><li>Handle employee queries, conflict resolution, and HR support.</li><li>Assist in policy creation and continuous process improvement.</li></ul>Requirements:<ul><li>2&ndash;4 years of HR Generalist or HR Operations experience.</li><li>Strong understanding of hiring, documentation, HR compliance, and KPI management.</li><li>Excellent English communication skills (written + spoken).</li><li>Strong command of Google Workspace / MS Office, especially Sheets and Docs.</li><li>Experience in a BPO or tech/recruitment environment preferred.</li><li>Ability to work independently with remote teams.</li></ul>What We Offer:<ul><li>Remote-first work environment.</li><li>Growth and leadership opportunities in a fast-scaling BPO.</li><li>Exposure to international clients and diverse projects.</li><li>Performance-based bonuses and benefits.</li></ul>Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: Hybrid remote in Lahore

HR Generalist (Talent, KPIs, Documentation & L&D)

Naelaesthetics

About Us:Tech BPO (Private) Limited is a leading business process outsourcing company providing high-quality sales and marketing services to international clients. We specialize in helping global businesses achieve growth through exceptional communication and performance-driven strategies.Job Description:We are looking for a BPO Sales Representative to join our International Sales Campaign. The ideal candidate will be responsible for making outbound calls to international clients, building strong relationships, and closing sales while maintaining a professional and results-driven approach.Key Responsibilities:<ul><li>Make outbound calls to potential international customers.</li><li>Present and promote products or services using solid communication skills.</li><li>Identify customer needs and provide suitable solutions.</li><li>Maintain strong client relationships and follow up on leads.</li><li>Meet or exceed weekly and monthly sales targets.</li><li>Maintain accurate records of all sales activities in CRM systems.</li><li>Collaborate with the team to improve sales performance and customer experience.</li></ul>Requirements:<ul><li>Excellent English communication and listening skills (must).</li><li>Confident and persuasive with a positive attitude.</li><li>Willing to work night shifts (US timings).</li><li>Fresh graduates with a passion for sales are highly encouraged to apply.</li><li>Prior experience in international outbound sales or call centers is a plus.</li></ul>What We Offer:<ul><li>Competitive salary with performance-based incentives.</li><li>Professional training and career growth opportunities.</li><li>Health insurance, provident fund &amp; paid leaves.</li><li>Supportive work environment and energetic team culture.</li></ul>Job Type: Full-time, On-siteShift Timing: 6:00 PM &ndash; 3:00 AM (Night Shift), Monday to FridaySalary Range: PKR 40,000 &ndash; 65,000Location: College Road, Township, LahoreJob Type: Full-timePay: Rs40,000.00 - Rs65,000.00 per monthWork Location: In person

BPO Sales Representative- Outbound

Vigilance Eye

Senior Accounts ManagerDepartment: Accounts Reports to: CEO / Management Work Mode: On-site Shift: Night Shift (USA Time Zones) &ndash; 6:00 PM to 3:00 AM Salary Bracket: PKR 100,000 &ndash; 125,000Job Description (JD)The Senior Accounts Manager is responsible for overseeing the entire Accounts Department, ensuring accurate financial management, compliance with accounting standards, and strategic financial planning. They supervise the Accounts/Operations Manager, Assistant Manager, and Accounts Executives.Key Responsibilities:<ul><li>Lead and manage the Accounts Department to ensure smooth operations.</li><li>Develop and implement financial policies, processes, and controls.</li><li>Oversee preparation of financial statements, budgets, and forecasts.</li><li>Ensure compliance with local and international accounting standards.</li><li>Monitor departmental KPIs and performance metrics.</li><li>Mentor and guide Accounts/Operations Manager, Assistant Manager, and Executives.</li><li>Collaborate with CFO and other departments for financial strategy and planning.</li></ul>Job Specification (JS)Education &amp; Qualifications:<ul><li>Bachelor&rsquo;s/Master&rsquo;s in Accounting, Finance, or related field.</li><li>Professional accounting certifications preferred (ACCA, CPA, CMA).</li></ul>Experience:<ul><li>7+ years in accounting/finance with at least 3 years in senior managerial roles.</li></ul>Skills &amp; Competencies:<ul><li>Strong financial analysis, reporting, and accounting skills.</li><li>Excellent leadership, team management, and communication abilities.</li><li>Proficiency with accounting software (QuickBooks, Tally) and Excel.</li><li>Strategic thinking and problem-solving capabilities.</li></ul>Behavioral Attributes:<ul><li>Professional, disciplined, and accountable.</li><li>Ability to lead, mentor, and motivate the team.</li><li>Goal-oriented and detail-focused.</li></ul>Apply: support@vairt.com | WhatsApp: 0328 4075328 Subject: &ldquo;Application &ndash; Senior Accounts Manager&rdquo;Job Type: Full-timePay: Rs100,000.00 - Rs125,000.00 per monthWork Location: In person

Senior Account Manager

HR POD

Requirements:<ul><li>5+ years of experience in sales (BPO or Packaging industry preferred)</li><li>Proven experience in managing and leading sales teams</li><li>Strong knowledge of international sales campaigns</li><li>Excellent communication, leadership, and negotiation skills</li><li>Highly target-driven with the ability to perform under pressure</li></ul>Responsibilities:<ul><li>Lead, manage, and motivate the sales team to achieve sales targets</li><li>Plan and execute sales strategies for the international market</li><li>Monitor daily and monthly team performance</li><li>Ensure sales targets are met consistently</li><li>Conduct team training, coaching, and performance reviews</li><li>Prepare sales reports and track key performance indicators (KPIs)</li><li>Maintain strong client communication and ensure customer satisfaction</li><li>Work closely with management to improve sales processes and outcomes</li></ul>Job Type: Full-timePay: Rs160,000.00 - Rs170,000.00 per monthWork Location: In person

Sales Manager - Onsite, Night Shift

Explore 1110+ Assistant manager bpo operations international in Lahore this January. Find roles across top companies and apply now to boost your career.