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associate director customer excellence

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Food &amp; Beverage - Services
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p><b>Why Join Us?</b></p><p>
At Rosewood Doha, we create an environment where passion meets purpose &ndash; and where careers have meaning.</p><p>
Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy.</p><p>
You&rsquo;ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling.</p><p>
Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.</p><p><b>
About Rosewood Doha:</b></p><p>
Rosewood Doha is a landmark destination inspired by Qatar&rsquo;s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar&rsquo;s first members-only social wellness club, complemented by Rosewood&rsquo;s signature Manor Club for Club Room and Suite guests.</p><p>
Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels &amp; Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.</p><p><b>
Our Associate Experience:</b></p><p>
We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:</p><ul><li> A competitive salary and benefits package</li><li> High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl</li><li> A birthday day off (because your milestones matter!)</li><li> Personalized development plans and continuous learning opportunities to support your career journey</li></ul><p>
These benefits reflect our commitment to creating an environment where you thrive &ndash; professionally and personally &ndash; while building a meaningful career with us.</p><p><b>
Your Role:</b></p><p>
Guest Satisfaction:</p><ul><li>
Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.</li><li>
Ensures that associates also provide excellent service to internal customers in other divisions as appropriate.</li><li>
Spends time in public areas observing associate-guest interaction and talking with guests, works through Department Heads to coach associates in guest service skills as necessary.</li><li>
Ensures that all guest and internal customer complaints are resolved in a quick and efficient manner.</li><li>
Maintains positive guest and colleague interactions with good working relationships.</li></ul><p>
Finance / Administration:</p><ul><li>
Maximizes associate productivity using multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.</li><li>
Ensures that each profit center (e.g. Outlet, Bar, Events) is operated in line with maximizing profit while delivering on the brand promise.</li><li>
Ensures that each cost center operates with the lowest possible cost structure while also delivering on the brand promise to the guest.</li><li>
Assists in the preparation of the Annual Business Plan for Food and Beverage.</li><li>
Assists in the monthly reforecast, involves the respective Department Heads as appropriate.</li><li>
Manages costs proactively based on key performance indicators, works with the respective Department Heads as appropriate.</li><li>
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to.</li><li>
Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets. In particular, high use assets such as chinaware, glassware and flatware.</li><li>
Participates in weekly yield and revenue management meetings actively, oversees the appropriate pricing structures to maximize yield and overall profits in Restaurants and Events.</li><li>
Responsible for control of beverage program including recipes, inventory, and progressive menu development.</li><li>
Reviews uniform replacement schedule as well as coordinating upgrade reviews with Director of Food and Beverage.</li><li>
Oversees the preparation, reviews and updates individual Departmental Operations Manuals.</li><li>
Conducts annual performance development discussions with key Food and Beverage associates and supports them in their professional development goals. Ensures that they in turn conduct annual performance development discussions with their associates.</li><li>
Assists in the development of departmental training through ongoing feedback and monthly feedback and meetings.</li><li>
Ensures that each department head plans and implements effective training programs for their associates in coordination with the Training Manager and their Departmental Trainers</li><li>
Conducts regular divisional communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.</li><li>
Ensures the smooth operation of the Food &amp; Beverage division in the absence of the Director of F&amp;B.</li><li>
Collaborates with the culinary division as necessary, ensuring operational requirements are met and providing reasons as needed.</li></ul><p>
Marketing:</p><ul><li>
Assists in the preparation, utilization, and update of the Annual Marketing Plan, broken down as necessary by department.</li><li>
Evaluates local, national, and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel&rsquo;s operations remain competitive and cutting edge.</li><li>
Encourages Department Heads to look for Marketing and Public Relations opportunities to increase awareness and ultimately business.</li><li>
Ensures that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel actions have been implemented where appropriate.</li></ul><p>
Operations:</p><ul><li>
Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.</li><li>
Monitors all operations, especially during peak business periods, working through the respective Department Head to adjust where necessary.</li><li>
Ensures that all Food and Beverage Fundamentals are introduced, implemented, and consistently maintained.</li><li>
Ensures that the Food and Beverage Division responds to the results of the Consumer Audit and to ensure that the relevant changes are implemented.</li><li>
Works closely with other Executive Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.</li><li>
Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in the spirit of &ldquo;We work through Teams&rdquo;.</li><li>
Ensures that all associates are up to date with the availability of seasonal and new products on the market.</li><li>
Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.</li><li>
Oversees the punctuality and appearance of all Food and Beverage associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department&rsquo;s grooming standards.</li><li>
Maintains and assists in outlets during the absence of respective managers.</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</p></div></div></div></div></div></div>

Assistant Director of Food & Beverage

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Sales &amp; Marketing
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p><b>Why Join Us?</b></p><p>
At Rosewood Doha, we create an environment where passion meets purpose &ndash; and where careers have meaning.</p><p>
Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy.</p><p>
You&rsquo;ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling.</p><p>
Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.</p><p><b>
About Rosewood Doha:</b></p><p>
Rosewood Doha is a landmark destination inspired by Qatar&rsquo;s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar&rsquo;s first members-only social wellness club, complemented by Rosewood&rsquo;s signature Manor Club for Club Room and Suite guests.</p><p>
Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels &amp; Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.</p><p><b>
Our Associate Experience:</b></p><p>
We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:</p><ul><li> A competitive salary and benefits package</li><li> High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl</li><li> A birthday day off (because your milestones matter!)</li><li> Personalized development plans and continuous learning opportunities to support your career journey</li></ul><p>
These benefits reflect our commitment to creating an environment where you thrive &ndash; professionally and personally &ndash; while building a meaningful career with us.</p><p><b>
Your Role:</b></p><ul><li>
Plan and execute all digital marketing strategy, including SEO/SEM, marketing database, email, social media and display advertising campaigns.</li><li>
Create and maintain Rosewood Doha&rsquo;s social media presence in an innovative &amp; creative manner.</li><li>
Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs).</li><li>
Identify trends and insights, and optimize spend and performance based on the insights.</li><li>
Build new and creative growth strategies.</li><li>
Plan, execute, and measure experiments and conversion tests.</li><li>
Collaborate with internal teams to create landing pages and optimize the digital user experience with the goal of increasing guest satisfaction and/or revenue.</li><li>
Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints.</li><li>
Instrument conversion points and optimize user funnels.</li><li>
Collaborate with agencies and other vendor partners.</li><li>
Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate.</li><li>
Establish and execute a digital marketing strategy to distribute content.</li><li>
Work with and manage a team of writers, marketers, and other stakeholders to maintain Rosewood Doha's digital presence.</li><li>
Maintain consistent brand messaging across all social channels.</li><li>
Create and maintain an editorial calendar to deliver targeted content.</li><li>
Main Lead on Online Retail Strategy and Online Store maintenance.</li><li>
Mentor Digital Marketing Executive by enhancing existing skills as well as teaching new ones to improve job performance.</li></ul><p><b>
Standard Responsibilities:</b></p><ul><li>
Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition of the ones stated, in a reasonable framework.</li><li>
Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li><li>
Model the company&rsquo;s culture, vision, mission, and core values at all times.</li><li>
Take a proactive approach to the management of the department, anticipating potential opportunities.</li><li>
To actively promote the services and facilities available to guests within the hotel and other Rosewood Hotels, maximizing revenue from other business units.</li><li>
Ensure an efficient and well-organized department, ensuring all associates are well-trained and highly motivated.</li><li>
Consistently meet the expectations and requirements of internal and external guests.</li><li>
Obtain first-hand guest information and use it for improvements in products and services.</li><li>
Act with guests in mind; establish and maintain effective relationships with guests and gain their trust and respect.</li><li>
Maintain effective communication within the department and ensure that the department manager is kept well informed of any problems/queries that have arisen.</li><li>
To liaise with other departments to ensure good communication and offer support.</li><li>
To attend to any guest comments brought to their attention either directly or through the Front Office Managers, Managing Director or other Executive Committee Member or Head of Department and to deal with these efficiently and courteously.</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</p></div></div></div></div></div></div>

Digital Marketing Manager

The Ned & Ned's Club

<div>
 <strong>
  About The Ned Doha:
  <br/>
  <br/>
 </strong>
 Housed within Doha&rsquo;s iconic former Ministry of Interior building, The Ned Doha is not just a hotel &mdash; it is a refined luxury destination where heritage, elegance, and contemporary sophistication come together to create an exceptional experience.
 <br/>
 <br/>
 With seven distinctive dining concepts, 90 beautifully designed bedrooms, elegant event spaces, and Ned&rsquo;s Club&mdash;our private members&rsquo; club complete with a rooftop terrace, spa, gym, and a breathtaking 30-metre outdoor pool&mdash;The Ned Doha blends heritage, creativity, and modern luxury into one vibrant experience.
 <br/>
 <br/>
 <strong>
  The Role:
  <br/>
  <br/>
 </strong>
 We are seeking an experienced and passionate
 <strong>
  Director of Housekeeping
 </strong>
 to lead our team and ensure our guests enjoy exceptional comfort, cleanliness, and service at every touchpoint.
 <br/>
 <br/>
 This is a key leadership role for someone who thrives in a luxury environment, understands Forbes Travel Guide standards, and is dedicated to delivering excellence through both people and processes.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Be Doing:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Leading and inspiring the Housekeeping team to deliver consistently high standards across guest rooms and public areas
  </li>
  <li>
   Ensuring all areas meet and exceed luxury hospitality and Forbes Travel Guide standards
  </li>
  <li>
   Managing daily operations, scheduling, and team performance
  </li>
  <li>
   Overseeing inventory, budgeting, and cost control while maintaining quality
  </li>
  <li>
   Collaborating closely with other departments to ensure a seamless guest experience
  </li>
  <li>
   Driving team training, engagement, and continuous improvement
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About You:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience in a senior Housekeeping leadership role within a luxury hotel environment
  </li>
  <li>
   Strong knowledge of Forbes Travel Guide standards and luxury service expectations
  </li>
  <li>
   Exceptional leadership and team development skills
  </li>
  <li>
   A meticulous eye for detail and a commitment to excellence
  </li>
  <li>
   Strong organizational and communication skills
  </li>
  <li>
   A proactive, hands-on, and solution-driven approach
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What&rsquo;s In It for You?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Tax-free annual salary package of QAR 290,400
  </li>
  <li>
   21 calendar days annual leave and 11 paid public holidays
  </li>
  <li>
   Sick leave benefits as per Qatar Labour Law
  </li>
  <li>
   Private Medical Insurance for self
  </li>
  <li>
   End of Service benefits
  </li>
  <li>
   Complimentary meals at Neddy&rsquo;s, our team restaurant (breakfast, lunch &amp; dinner)
  </li>
  <li>
   Exclusive hotel and dining rates for you, your family, and friends
  </li>
  <li>
   Outstanding learning, development, and career progression opportunities
  </li>
  <li>
   Reward and recognition programmes
  </li>
  <li>
   The opportunity to work in one of Doha&rsquo;s most iconic lifestyle destinations
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our Culture
  <br/>
  <br/>
 </strong>
 At The Ned Doha, we go beyond celebrating diversity&mdash;we continuously challenge ourselves to be better. Inclusion, respect, and opportunity are at the heart of everything we do, and we are committed to creating a workplace where everyone can thrive.
 <br/>
 <br/>
 <strong>
  Ready to lead something extraordinary? Apply today and join us as Director of Housekeeping!
  <br/>
  <br/>
 </strong>
 #DirectorofHousekeeping #TheNedDoha
</div>


Director of Housekeeping

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26066522<br>
<b>Job Category</b>Human Resources<br>
<b>Location</b>Salwa Road, Doha, Qatar, Qatar<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<br>
<p></p><div><div><p><b>JOB SUMMARY</b></p><p><br>
</p><p>Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization&rsquo;s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. The role will be reporting to the Director of Human Resources with a dotted reporting line to the General Manager.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<p>Bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer with proven experience in executing Marriott training programs along with total quality management.</p><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Administering Employee Training Programs</b></p>
<ul><li>Promotes and informs employees about all training programs.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Helps employees identify specific behaviors that will contribute to service excellence.</li></ul>
<ul><li>Ensures employees receive on-going training to understand guest expectations.</li></ul>
<ul><li>Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.</li></ul>
<ul><li>Meets with training cadre on a regular basis to support training efforts.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul><p><br>
</p><p><b>Evaluating Training Programs Effectiveness</b></p>
<ul><li>Monitors enrollment and attendance at training classes.</li></ul>
<ul><li>Meets regularly with participants to assess progress and address concerns.</li></ul>
<ul><li>Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Measures transfer of learning from training courses to the operation.</li></ul>
<ul><li>Ensures adult learning principles are incorporated into training programs.</li></ul><p><br>
</p><p><b>Developing Training Program Plans and Budgets</b></p>
<ul><li>Ensures all training and development activities (department specific and general property training) are strategically linked to the organization&rsquo;s mission and vision.</li></ul>
<ul><li>Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.</li></ul>
<ul><li>Makes any necessary adjustments to training methodology and/or re-trains as appropriate.</li></ul>
<ul><li>Aligns current training and development programs to effectively impact key business indicators.</li></ul>
<ul><li>Establishes guidelines so employees understand expectations and parameters.</li></ul>
<ul><li>Develops specific training to improve service performance.</li></ul>
<ul><li>Drives brand values and philosophy in all training and development activities.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul><p><br>
</p><p><b>Managing Training Budgets</b></p>
<ul><li>Participates in the development of the Training budget as required.</li></ul>
<ul><li>Manages budget in alignment with Human Resources and property financial goals.</li></ul>
<ul><li>Manages department controllable expenses to achieve or exceed budgeted goals.</li></ul>
<ul><li>Utilizes P-card if appropriate to control and monitor departmental expenditures.</li></ul>
<p><b>Quality Assurance:</b></p>
<div><ul><li>Take full ownership of the hotel&rsquo;s <b>Quality Assurance (QA) framework</b>, ensuring consistent compliance with Marriott brand standards and operating procedures across all departments.</li>
<li>Lead and coordinate <b>Marriott Brand Standard Audits (BSA)</b>, internal audits, and third-party inspections; track findings, drive corrective actions, and ensure timely closure.</li>
<li>Develop, implement, and monitor <b>quality improvement plans</b> to enhance guest satisfaction, service consistency, and operational excellence.</li>
<li>Act as the <b>subject matter expert on brand standards</b>, ensuring departments are trained, aligned, and audit-ready at all times.</li>
<li>Analyze guest feedback (e.g., Guest Voice, Medallia, reviews) and operational data to identify trends, gaps, and opportunities for service enhancement.</li>
<li>Partner with department heads to <b>embed quality culture</b>, accountability, and continuous improvement practices at all levels.</li>
<li>Oversee <b>policy and SOP compliance</b>, ensuring all procedures are updated, communicated, and adhered to in line with Marriott guidelines.</li>
<li>Conduct regular <b>quality walkthroughs and spot checks</b> across guest areas, back-of-house, and service touchpoints.</li>
<li>Drive <b>training and awareness programs</b> for associates on quality standards, audit readiness, and guest experience excellence.</li>
<li>Prepare and present <b>quality performance reports</b> to leadership, including audit scores, action plans, and improvement initiatives.</li>
<li>Ensure readiness for<b> external inspections</b>, where applicable, maintaining high service and facility standards.</li>
<li>Foster a <b>guest-centric culture</b>, ensuring issues are proactively addressed and service recovery standards are consistently applied.</li>
</ul></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p></div><p></p><p>
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing globalteam, and <b>become</b> the best version of you.</p></div></div>

Training & Quality Manager

Westin Hotels & Resorts

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 26066522
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Human Resources
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 Salwa Road, Doha, Qatar, Qatar,VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Management
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization&rsquo;s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. The role will be reporting to the Director of Human Resources with a dotted reporting line to the General Manager.
 <br/>
 <br/>
 <strong>
  CANDIDATE PROFILE
  <br/>
  <br/>
 </strong>
 <strong>
  Education And Experience
  <br/>
  <br/>
 </strong>
 Bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer with proven experience in executing Marriott training programs along with total quality management.
 <br/>
 <br/>
 <strong>
  CORE WORK ACTIVITIES
  <br/>
  <br/>
 </strong>
 <strong>
  Administering Employee Training Programs
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Promotes and informs employees about all training programs.
  </li>
  <li>
   Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  </li>
  <li>
   Helps employees identify specific behaviors that will contribute to service excellence.
  </li>
  <li>
   Ensures employees receive on-going training to understand guest expectations.
  </li>
  <li>
   Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
  </li>
  <li>
   Meets with training cadre on a regular basis to support training efforts.
  </li>
  <li>
   Observes service behaviors of employees and provides feedback to individuals and/or managers.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Evaluating Training Programs Effectiveness
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitors enrollment and attendance at training classes.
  </li>
  <li>
   Meets regularly with participants to assess progress and address concerns.
  </li>
  <li>
   Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
  </li>
  <li>
   Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  </li>
  <li>
   Measures transfer of learning from training courses to the operation.
  </li>
  <li>
   Ensures adult learning principles are incorporated into training programs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Developing Training Program Plans and Budgets
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensures all training and development activities (department specific and general property training) are strategically linked to the organization&rsquo;s mission and vision.
  </li>
  <li>
   Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
  </li>
  <li>
   Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
  </li>
  <li>
   Aligns current training and development programs to effectively impact key business indicators.
  </li>
  <li>
   Establishes guidelines so employees understand expectations and parameters.
  </li>
  <li>
   Develops specific training to improve service performance.
  </li>
  <li>
   Drives brand values and philosophy in all training and development activities.
  </li>
  <li>
   Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Managing Training Budgets
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Participates in the development of the Training budget as required.
  </li>
  <li>
   Manages budget in alignment with Human Resources and property financial goals.
  </li>
  <li>
   Manages department controllable expenses to achieve or exceed budgeted goals.
  </li>
  <li>
   Utilizes P-card if appropriate to control and monitor departmental expenditures.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Quality Assurance:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Take full ownership of the hotel&rsquo;s Quality Assurance (QA) framework, ensuring consistent compliance with Marriott brand standards and operating procedures across all departments.
  </li>
  <li>
   Lead and coordinate Marriott Brand Standard Audits (BSA), internal audits, and third-party inspections; track findings, drive corrective actions, and ensure timely closure.
  </li>
  <li>
   Develop, implement, and monitor quality improvement plans to enhance guest satisfaction, service consistency, and operational excellence.
  </li>
  <li>
   Act as the subject matter expert on brand standards, ensuring departments are trained, aligned, and audit-ready at all times.
  </li>
  <li>
   Analyze guest feedback (e.g., Guest Voice, Medallia, reviews) and operational data to identify trends, gaps, and opportunities for service enhancement.
  </li>
  <li>
   Partner with department heads to embed quality culture, accountability, and continuous improvement practices at all levels.
  </li>
  <li>
   Oversee policy and SOP compliance, ensuring all procedures are updated, communicated, and adhered to in line with Marriott guidelines.
  </li>
  <li>
   Conduct regular quality walkthroughs and spot checks across guest areas, back-of-house, and service touchpoints.
  </li>
  <li>
   Drive training and awareness programs for associates on quality standards, audit readiness, and guest experience excellence.
  </li>
  <li>
   Prepare and present quality performance reports to leadership, including audit scores, action plans, and improvement initiatives.
  </li>
  <li>
   Ensure readiness for external inspections, where applicable, maintaining high service and facility standards.
  </li>
  <li>
   Foster a guest-centric culture, ensuring issues are proactively addressed and service recovery standards are consistently applied.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


Al Khuwair Construction

<p>About Us</p><p>Al Khuwair Construction is a leading construction and infrastructure development company specializing in residential, commercial, industrial, and civil engineering projects. We are committed to delivering high-quality construction solutions through innovation, safety, operational excellence, and sustainable growth.</p><p>As part of our digital transformation strategy, we are seeking a visionary and experienced <b>AI Technology Director</b> to lead the adoption and implementation of artificial intelligence technologies that will enhance project delivery, operational efficiency, safety performance, and business intelligence across the organization.</p><p>Position Overview</p><p>The AI Technology Director will be responsible for developing and executing the company's AI strategy, identifying opportunities for innovation, and leading the deployment of advanced technologies across construction operations, project management, engineering, procurement, and corporate functions. This executive leadership role will work closely with senior management to drive technology-enabled growth and competitive advantage.</p><p>Key Responsibilities</p><ul><li>Develop and implement the company's artificial intelligence and digital innovation strategy</li><li>Identify opportunities to leverage AI, machine learning, predictive analytics, automation, and data science across construction and engineering operations</li><li>Lead enterprise-wide AI initiatives that improve project planning, scheduling, resource allocation, cost management, and risk assessment</li><li>Oversee the design, development, deployment, and management of AI-powered solutions and intelligent business systems</li><li>Implement predictive analytics for project forecasting, equipment maintenance, workforce planning, and operational performance</li><li>Utilize AI technologies to enhance safety monitoring, quality assurance, and compliance management</li><li>Establish AI governance frameworks, cybersecurity standards, data privacy controls, and ethical AI practices</li><li>Collaborate with executive leadership to align technology investments with business objectives</li><li>Lead multidisciplinary teams of AI engineers, data scientists, software developers, analysts, and technology professionals</li><li>Evaluate emerging technologies, strategic partnerships, and vendor solutions</li><li>Develop advanced business intelligence platforms and reporting capabilities</li><li>Manage AI project portfolios, budgets, timelines, resources, and performance metrics</li></ul><p>Qualifications</p><ul><li>Bachelor's degree in Computer Science, Artificial Intelligence, Data Science, Information Technology, Engineering, or a related field</li><li>Master's degree, MBA, or PhD preferred</li><li>Minimum 8+ years of progressive technology leadership experience</li><li>Proven experience implementing AI, machine learning, automation, and advanced analytics solutions within enterprise environments</li><li>Strong knowledge of cloud computing, data engineering, AI platforms, enterprise systems, and cybersecurity frameworks</li><li>Experience leading digital transformation and innovation initiatives</li><li>Excellent leadership, communication, and stakeholder management skills</li><li>Strong strategic thinking, analytical, and problem-solving capabilities</li></ul><p>Preferred Qualifications</p><ul><li>Experience within construction, engineering, infrastructure, industrial services, or project-based industries</li><li>Knowledge of Building Information Modeling (BIM), construction management software, digital twins, IoT technologies, and smart construction solutions</li><li>Experience with predictive maintenance, computer vision, intelligent automation, and AI-driven project controls</li><li>Professional certifications in AI, cloud technologies, project management, cybersecurity, or data science are highly desirable</li><li>Familiarity with construction regulations, safety standards, and large-scale infrastructure projects</li></ul><p>What We Offer</p><ul><li>Competitive executive-level compensation package</li><li>Performance-based bonus opportunities</li><li>Comprehensive health and benefits program</li><li>Professional development and executive leadership growth opportunities</li><li>Innovative and technology-focused work environment</li><li>Opportunity to lead transformative AI initiatives within a growing construction organization</li><li>Direct involvement in strategic planning, digital transformation, and business innovation</li><li>Long-term career growth and leadership opportunities</li></ul><p>Pay: QAR45,000.00 - QAR50,000.00 per month</p><p>Work Location: In person</p>

AI Technology Director

MOZN

<div>
 <strong>
  About Mozn
  <br/>
  <br/>
 </strong>
 MOZN is a leading Enterprise AI company enabling organizations to make informed decisions in two critical domains: Financial Crime Prevention and Enterprise Knowledge Intelligence.
 <br/>
 <br/>
 We&rsquo;re a diverse, collaborative team of innovators united by a shared purpose: to build AI that delivers tangible business value, builds trust, and empowers people and organizations with augmented intelligence. Our culture is built on the relentless pursuit of excellence and meaningful impact.
 <br/>
 <br/>
 If you&rsquo;re passionate about working alongside exceptional talent on world-class AI, and you want the autonomy and runway to do the best work of your career, join us in shaping the future of intelligent enterprises.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 As the Sales Director, you will be responsible for leading the sales strategy, business development, and revenue growth of MOZN. You will work closely with Government, financial institutions, fintech companies, and large enterprises to identify opportunities, establish partnerships, and close high-value deals. The ideal candidate has a strong background in LLMS, AML, fraud prevention, and experience in fast-growing B2B SaaS/tech companies.
 <br/>
 <br/>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop and execute a comprehensive sales and business development strategy to expand MOZN&rsquo;s market presence for FOCAL and OSOS.
  </li>
  <li>
   Identify and engage with key decision-makers in government, banks, fintech firms, regulators, and large enterprises to drive adoption of LLMS/ AML and fraud prevention solutions.
  </li>
  <li>
   Manage the end-to-end sales cycle, from lead generation and qualification to contract negotiation and closing.
  </li>
  <li>
   Build and maintain long-term relationships with strategic clients, partners, and stakeholders.
  </li>
  <li>
   Stay updated on regulatory changes, industry trends, and competitive landscape to position MOZN as a market leader.
  </li>
  <li>
   Work closely with product, marketing, and customer success teams to align sales strategies with business objectives.
  </li>
  <li>
   Represent MOZN at industry events, conferences, and client meetings to promote brand awareness and thought leadership.
  </li>
  <li>
   Utilize CRM tools and data-driven insights to track performance and optimize sales efforts
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   10+ years GCC enterprise B2B sales experience, preferably within Financial Crime, AML, Risk, Compliance, or RegTech.
  </li>
  <li>
   Proven delivery of multi-million USD annual quotas, with a clear record of overachievement.
  </li>
  <li>
   Experience closing complex, multi-stakeholder deals ($1M+), including RFP-driven enterprise sales.
  </li>
  <li>
   Deep solution-selling capability &mdash; able to position business value, and ROI (not product-led selling).
  </li>
  <li>
   Strong regional network across tier-1 banks, fintechs, regulators, or government entities &mdash; recognized and credible in-market.
  </li>
  <li>
   Demonstrated ability to open doors independently and build pipeline without relying on brand strength.
  </li>
  <li>
   Experience building or scaling a market/territory from limited presence.
  </li>
  <li>
   Enterprise sales discipline: structured forecasting, 3&ndash;4x pipeline coverage mindset, CRM hygiene, executive engagement.
  </li>
  <li>
   Background from recognised regional or global enterprise technology firms.
  </li>
  <li>
   Senior presence, commercially mature, able to represent the company at C-level without supervision.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space.
  </li>
  <li>
   You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
  </li>
  <li>
   The fundamentals will be taken care of: competitive compensation, top-tier health insurance, and an enabling culture so that you can focus on what you do best
  </li>
  <li>
   You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI.
  </li>
  <li>
   We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves.
  </li>
 </ul>
</div>


GCC Sales Director - Qatar

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273 associate director customer excellence jobs In Lusail

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GCC Sales Director - Qatar