guest experience expert - guest relations

account manager

business development director Jobs in Lusail

business development director

guest experience expert - guest relations Jobs in Lusail

marketing executive

administrative / customer service Jobs in Lusail

administrative / customer service

associate director customer excellence

Ooredoo Group of Companies

<div>Our business landscape 
We're an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region's leading digital infrastructure provider. Ooredoo Group's strategic vision is guided by five key pillars:<ul><li>
Value-Focused Portfolio: Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.</li><li>
Strengthen the Core: Optimally using deployed capital and maintain an appropriate cost structure.</li><li>
Evolve the Core: Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.</li><li>
People: Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.</li><li>
Excellence in Customer Experience: Creating superior customer experiences.</li></ul>
From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you're looking to challenge your growth potential, Ooredoo is the employer for you.
Job overview 
The Associate Director - Customer Excellence, is a pivotal leadership role focused on designing, implementing, and driving customer-centric strategies that enhance customer satisfaction, loyalty, and overall experience. This role combines strategic vision, operational excellence, and leadership to deliver value to customers and align customer initiatives with organizational goals.
Your impact on our goals 
Customer Experience Activities<ul><li>
Support the Head of CX in shaping and executing the Group CX strategy, ensuring alignment with overall business objectives and the organization's customer-centric vision.</li><li>
Design, develop, and maintain Group Customer Experience frameworks, methodologies, and standards, ensuring consistent CX practices across markets.</li><li>
Drive the adoption and implementation of CX frameworks and methodologies across OpCos, providing guidance and support to ensure effective local execution.</li><li>
Lead and coordinate multi-country CX transformation and improvement initiatives, working closely with OpCos and cross-functional stakeholders to deliver measurable improvements in CX.</li><li>
Utilize customer feedback and data analytics mechanisms to continuously assess and improve service quality, as well as drive innovation in customer interactions.</li><li>
Define and track key performance indicators (KPIs) to measure customer experience improvements.</li><li>
Develop and implement best practices for customer interaction, training programs for the OpCos, setup a performance measurement matrix and evaluation metrics.</li><li>
Identify opportunities to completely reimagine the physical and digital experience through innovation.</li><li>
Work closely with IT and digital teams to develop strategy for implementation of new customer service technologies, such as CRM systems, AI-driven support tools, and self-service solutions.</li><li>
Drive customer centric culture across Ooredoo and operating companies.</li></ul>
Channel Management / enablement<ul><li>
Define and evolve the Group omnichannel customer experience strategy across key customer interaction channels including Retail, Contact Centre, Mobile App, Web, and other digital interfaces, ensuring a seamless and consistent customer journey across all touchpoints.</li><li>
Develop and maintain channel experience frameworks, standards, and guidelines to ensure consistent service delivery and customer experience across all Operating Companies (OpCos).</li><li>
Drive channel and OpCo level customer experience capability building initiatives, to enhance the overall customer experience, ensuring consistency across all channels and touchpoints.</li><li>
Set goals for customer satisfaction, service quality, and operational performance, ensuring alignment with broader company objectives.</li><li>
Collaborate with other Group or OpCos functions to ensure customer needs are addressed effectively for all customer touchpoints.</li></ul>
Other expectations
 Basic understanding of Customer experience concepts, Voice of customer management, Customer journey management, Service design / design thinking.
Experience<ul><li> 
12+ years of experience in customer experience management, retail (service centres), or contact centres operations,</li><li>
5+ years in a senior leadership role within the telecommunications industry, with experience in cross functional team management and coordination</li><li>
10+ years of Commercial Telco industry experience in a Group or OpCo capacity</li></ul></div>

Associate Director, Customer Excellence

Ooredoo Group

<div>
 
 
 Our business landscape
 
 
 
 
 
 
 We&rsquo;re an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region&rsquo;s leading digital infrastructure provider. Ooredoo Group&rsquo;s strategic vision is guided by five key pillars:
 
 
 
 
 <ul>
 <li>
 
 Value-Focused Portfolio:
 
 Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Strengthen the Core:
 
 Optimally using deployed capital and maintain an appropriate cost structure.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Evolve the Core:
 
 Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 People:
 
 Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Excellence in Customer Experience:
 
 Creating superior customer experiences.
 </li>
 </ul>
 
 
 
 
 From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you&rsquo;re looking to challenge your growth potential, Ooredoo is the employer for you.
 
 
 
 
 
 
 Job overview
 
 
 
 
 
 
 The Associate Director - Customer Excellence, is a pivotal leadership role focused on designing, implementing, and driving customer-centric strategies that enhance customer satisfaction, loyalty, and overall experience. This role combines strategic vision, operational excellence, and leadership to deliver value to customers and align customer initiatives with organizational goals.
 
 
 
 
 
 
 Your impact on our goals
 
 
 
 
 
 
 
 Customer Experience Activities
 
 
 <ul>
 <li>
 Support the Head of CX in shaping and executing the Group CX strategy, ensuring alignment with overall business objectives and the organization&rsquo;s customer-centric vision.
 </li>
 <li>
 Design, develop, and maintain Group Customer Experience frameworks, methodologies, and standards, ensuring consistent CX practices across markets.
 </li>
 <li>
 Drive the adoption and implementation of CX frameworks and methodologies across OpCos, providing guidance and support to ensure effective local execution.
 </li>
 <li>
 Lead and coordinate multi-country CX transformation and improvement initiatives, working closely with OpCos and cross-functional stakeholders to deliver measurable improvements in CX.
 </li>
 <li>
 Utilize customer feedback and data analytics mechanisms to continuously assess and improve service quality, as well as drive innovation in customer interactions.
 </li>
 <li>
 Define and track key performance indicators (KPIs) to measure customer experience improvements.
 </li>
 <li>
 Develop and implement best practices for customer interaction, training programs for the OpCos, setup a performance measurement matrix and evaluation metrics.
 </li>
 <li>
 Identify opportunities to completely reimagine the physical and digital experience through innovation.
 </li>
 <li>
 Work closely with IT and digital teams to develop strategy for implementation of new customer service technologies, such as CRM systems, AI-driven support tools, and self-service solutions.
 </li>
 <li>
 Drive customer centric culture across Ooredoo and operating companies.
 </li>
 </ul>
 
 
 Channel Management / enablement
 
 
 <ul>
 <li>
 Define and evolve the Group omnichannel customer experience strategy across key customer interaction channels including Retail, Contact Centre, Mobile App, Web, and other digital interfaces, ensuring a seamless and consistent customer journey across all touchpoints.
 </li>
 <li>
 Develop and maintain channel experience frameworks, standards, and guidelines to ensure consistent service delivery and customer experience across all Operating Companies (OpCos).
 </li>
 <li>
 Drive channel and OpCo level customer experience capability building initiatives, to enhance the overall customer experience, ensuring consistency across all channels and touchpoints.
 </li>
 <li>
 Set goals for customer satisfaction, service quality, and operational performance, ensuring alignment with broader company objectives.
 </li>
 <li>
 Collaborate with other Group or OpCos functions to ensure customer needs are addressed effectively for all customer touchpoints.
 </li>
 </ul>
 
 
 Other expectations
 
 
 
 Basic understanding of Customer experience concepts, Voice of customer management, Customer journey management, Service design / design thinking.
 
 
 
 
 
 
 Experience &amp; Qualifications
 
 
 
 
 
 <ul>
 <li>
 12+ years of experience in customer experience management, retail (service centres), or contact centres operations,
 </li>
 <li>
 5+ years in a senior leadership role within the telecommunications industry, with experience in cross functional team management and coordination
 </li>
 <li>
 10+ years of Commercial Telco industry experience in a Group or OpCo capacity
 </li>
 <li>
 Bachelor Degree
 </li>
 <li>
 Master&rsquo;s degree is a plus
 </li>
 <li>
 English mandatory, another language spoken in one of Ooredoo OpCos is a plus
 </li>
 <li>
 Strong understanding of customer service strategies, including multi-channel support, CRM systems, and contact centre technologies
 </li>
 <li>
 Proven track record of driving customer satisfaction improvements and operational performance
 </li>
 <li>
 Ability to analyse complex data and translate it into actionable insights for improving customer experience
 </li>
 <li>
 Familiarity with the latest trends and technologies in the telecommunications industry and customer experience management
 </li>
 <li>
 Ability to work collaboratively in a cross-functional team environment.
 </li>
 </ul>
 
 
</div>

Associate Director - Customer Excellence

First Capital

Job Title: Senior Sales Associate (with Marketing Functions)Job Summary: We are seeking a proactive and results-driven Senior Sales Associate who will be responsible for driving sales, supporting the team, and assisting in marketing initiatives to promote products and services. The ideal candidate should have strong sales experience, creativity in marketing, and excellent customer service skills.Key Responsibilities:Sales Functions:<ul><li>Achieve and exceed monthly sales targets</li></ul><ul><li>Assist customers and provide product/service recommendations</li></ul><ul><li>Handle customer inquiries and resolve complaints professionally</li></ul><ul><li>Supervise and support junior sales staff</li></ul><ul><li>Maintain product knowledge and pricing updates</li></ul><ul><li>Prepare daily/weekly sales reports</li></ul><ul><li>Ensure proper merchandising and display of products</li></ul><ul><li>Coordinate with operations for stock availability</li></ul>Marketing Functions:<ul><li>Assist in planning and executing marketing campaigns</li></ul><ul><li>Create and suggest promotional ideas to increase sales</li></ul><ul><li>Manage social media inquiries and customer engagement</li></ul><ul><li>Help in preparing marketing materials (flyers, posts, offers)</li></ul><ul><li>Conduct market research and competitor monitoring</li></ul><ul><li>Support outdoor sales and client visits when required</li></ul><ul><li>Assist in organizing events, promotions, and product launches</li></ul><ul><li>Build and maintain relationships with corporate clients</li></ul>Requirements:<ul><li>Proven experience in sales with marketing exposure</li></ul><ul><li>Strong communication and negotiation skills</li></ul><ul><li>Creative and proactive mindset</li></ul><ul><li>Leadership or supervisory experience preferred</li></ul><ul><li>Customer-focused and target-driven</li></ul><ul><li>Ability to multitask and work under pressure</li></ul><ul><li>Basic knowledge of social media platforms and marketing tools</li></ul><ul><li>Proficient in MS Office applications</li></ul>Experience:<ul><li>Minimum 2&ndash;4 years in sales</li></ul><ul><li>Experience in marketing or promotions is an advantage</li></ul>Skills:<ul><li>Sales &amp; upselling</li></ul><ul><li>Marketing support</li></ul><ul><li>Customer service excellence</li></ul><ul><li>Team leadership</li></ul><ul><li>Communication &amp; negotiation</li></ul><ul><li>Time management</li></ul>Job Type: Full-timeWork Location: In person

Senior Sales Associate (with Marketing Functions)

Weh Money Digital

Job Opportunity: Digital Banking DirectorLocation: Doha, Qatar Company: Weh Money DigitalAbout UsWeh Money Digital is a cutting-edge fintech company dedicated to transforming the banking experience through innovation, security, and customer-centric solutions. We specialize in digital banking platforms, mobile-first financial services, and data-driven strategies that empower individuals and businesses to manage their money seamlessly.Role OverviewWe are seeking a Digital Banking Director to lead our digital banking operations in Doha. This role requires a visionary leader with deep expertise in fintech, digital transformation, and customer experience. You will oversee digital banking strategy, product development, and operational excellence, ensuring Weh Money Digital remains at the forefront of financial innovation.Key Responsibilities<ul><li>Develop and implement digital banking strategies aligned with organizational goals.</li><li>Oversee product development, customer experience, and digital service delivery.</li><li>Ensure compliance with local and international banking regulations.</li><li>Collaborate with technology, risk, and compliance teams to ensure secure and reliable platforms.</li><li>Drive innovation by adopting emerging fintech technologies and practices.</li><li>Monitor performance metrics and deliver insights to senior leadership.</li><li>Build strong relationships with regulators, partners, and stakeholders.</li><li>Lead and mentor teams, fostering a culture of innovation and accountability.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Finance, Business Administration, Information Technology, or related field.</li><li>12+ years of experience in banking or fintech, with at least 5 years in a senior leadership role.</li><li>Strong knowledge of digital banking platforms, mobile applications, and payment systems.</li><li>Proven track record of delivering successful digital transformation projects.</li><li>Excellent leadership, organizational, and communication skills.</li><li>Ability to thrive in a fast-paced, customer-focused environment.</li></ul>Why Join Us?<ul><li>Lead digital banking innovation in one of Qatar&rsquo;s fastest-growing fintech companies.</li><li>Play a key role in shaping the future of financial services.</li><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and international exposure.</li><li>Collaborative and mission-driven work culture.</li></ul>Job Type: Full-timePay: Up to QAR40,000.00 per monthWork Location: In person

Digital Banking Director

Flat White Specialty Coffee

Job Title: General Manager (F&amp;B Operations)Doha, Qatar Round Table Group (Flat White, Honoroast, MUD, Stretch Lab &amp; More)Job OverviewWe are seeking an experienced and dynamic General Manager to lead and oversee the overall operations, performance, and strategic growth of our multi-brand business portfolio in Qatar.The ideal candidate will be a strong leader with a proven track record in hospitality, F&amp;B operations, and business excellence, capable of driving profitability, operational efficiency, and exceptional customer experience across all brands.Key Responsibilities1. Strategic Leadership<ul><li>Drive the overall business strategy in alignment with company goals</li><li>Identify growth opportunities, new concepts, and expansion plans</li><li>Lead organizational transformation and continuous improvement initiatives</li></ul>2. Operations Management<ul><li>Oversee daily operations across all brands and outlets</li><li>Ensure consistency in service quality, brand standards, and guest experience</li><li>Monitor and improve operational KPIs across FOH, BOH, and support functions</li></ul>3. Financial Performance<ul><li>Manage P&amp;L, budgets, and cost control initiatives</li><li>Drive revenue growth while maintaining optimal cost ratios</li><li>Ensure HR cost, food cost, and operational expenses are within targets</li></ul>4. Team Leadership &amp; Culture<ul><li>Lead, mentor, and develop department heads and leadership teams</li><li>Foster a high-performance culture aligned with company values</li><li>Oversee workforce planning, succession planning, and talent development</li></ul>5. Customer Experience &amp; Brand Excellence<ul><li>Ensure exceptional customer satisfaction across all touchpoints</li><li>Drive innovation in guest experience and brand positioning</li><li>Maintain consistency in brand identity and quality standards</li></ul>6. Compliance &amp; Governance<ul><li>Ensure compliance with Qatar labor laws, health &amp; safety, and food safety regulations</li><li>Oversee audits, licensing, and regulatory requirements</li></ul>RequirementsEducation &amp; Experience<ul><li>Bachelor&rsquo;s Degree in Business Administration, Hospitality Management, or related field</li><li>MBA or equivalent is an advantage</li><li>Minimum 10&ndash;15 years of experience in F&amp;B / Hospitality</li><li>At least 5+ years in a senior leadership role (GM / Operations Director level)</li></ul>Skills &amp; Competencies<ul><li>Strong leadership and decision-making skills</li><li>Excellent financial and commercial acumen</li><li>Proven experience managing multi-unit operations</li><li>Strong stakeholder management and communication skills</li><li>Ability to thrive in a fast-paced, growth-oriented environment</li></ul>Preferred Experience<ul><li>Experience managing multi-brand or multi-outlet operations</li><li>Exposure to GCC / Middle East market</li><li>Experience in premium or specialty coffee/lifestyle brands</li></ul>What We Offer<ul><li>Competitive salary package.</li><li>Private Medical Insurance.</li><li>Opportunity to lead a fast-growing, premium F&amp;B group.</li><li>Career growth and leadership exposure.</li></ul>Job Type: Full-timePay: QAR26,000.00 - QAR30,000.00 per monthWork Location: In person

General Manager

The Ned & Ned's Club

<div>
 
 About The Ned Doha:
 
 
 
 Housed within Doha&rsquo;s iconic former Ministry of Interior building, The Ned Doha is not just a hotel &mdash; it is a refined luxury destination where heritage, elegance, and contemporary sophistication come together to create an exceptional experience.
 
 
 With seven distinctive dining concepts, 90 beautifully designed bedrooms, elegant event spaces, and Ned&rsquo;s Club&mdash;our private members&rsquo; club complete with a rooftop terrace, spa, gym, and a breathtaking 30-metre outdoor pool&mdash;The Ned Doha blends heritage, creativity, and modern luxury into one vibrant experience.
 
 
 
 The Role:
 
 
 
 We&rsquo;re looking for a bold, visionary Director of Food &amp; Beverage to lead one of Doha&rsquo;s most dynamic hospitality offerings. This role is for a commercially sharp, people-focused leader who lives and breathes luxury dining, vibrant social spaces, and unforgettable guest experiences.
 
 
 As a key member of the Executive Committee, you&rsquo;ll shape the strategic direction of Food &amp; Beverage at The Ned Doha&mdash;driving performance, innovation, and culture across restaurants, bars, lounges, and banqueting, while bringing the brand to life every single day.
 
 
 
 What You&rsquo;ll Be Doing:
 
 
 
 <ul>
 <li>
 Set the strategic vision and direction for all Food &amp; Beverage operations
 </li>
 <li>
 Curate exceptional, lifestyle-led guest experiences aligned with The Ned brand DNA
 </li>
 <li>
 Inspire, mentor, and develop high-performing F&amp;B leadership teams
 </li>
 <li>
 Drive strong commercial results through budgeting, forecasting, cost control, and revenue optimisation
 </li>
 <li>
 Partner closely with Culinary leadership to evolve menus, concepts, and quality standards
 </li>
 <li>
 Ensure excellence in health, safety, hygiene, and regulatory compliance
 </li>
 <li>
 Collaborate with Marketing and Commercial teams to create buzz-worthy promotions and elevate outlet visibility
 </li>
 <li>
 Play a pivotal role on the Executive Committee, contributing to the overall success and growth of the hotel
 
 
 </li>
 </ul>
 
 About You:
 
 
 
 <ul>
 <li>
 Proven experience as a Director of Food &amp; Beverage or senior F&amp;B leader within a luxury hotel brand
 </li>
 <li>
 A strong track record managing complex, multi-outlet operations
 </li>
 <li>
 Commercially minded with excellent financial and business acumen
 </li>
 <li>
 A natural leader who motivates, communicates, and inspires
 </li>
 <li>
 Deep passion for food, beverage, service excellence, and guest engagement
 </li>
 <li>
 Thrives in a fast-paced, high-profile, design-led hospitality environment
 
 
 </li>
 </ul>
 
 What&rsquo;s In It for You?
 
 
 
 <ul>
 <li>
 A competitive salary and comprehensive benefits package
 </li>
 <li>
 30 calendar days annual leave and 11 paid public holidays
 </li>
 <li>
 Sick leave benefits as per Qatar Labour Law
 </li>
 <li>
 Private Medical Insurance for self
 </li>
 <li>
 End of Service benefits
 </li>
 <li>
 Complimentary meals at Neddy&rsquo;s, our team restaurant (breakfast, lunch &amp; dinner)
 </li>
 <li>
 Exclusive hotel and dining rates for you, your family, and friends
 </li>
 <li>
 Outstanding learning, development, and career progression opportunities
 </li>
 <li>
 Reward and recognition programmes
 </li>
 <li>
 The opportunity to work in one of Doha&rsquo;s most iconic lifestyle destinations
 
 
 </li>
 </ul>
 
 Our Culture
 
 
 
 At The Ned Doha, we go beyond celebrating diversity&mdash;we continuously challenge ourselves to be better. Inclusion, respect, and opportunity are at the heart of everything we do, and we are committed to creating a workplace where everyone can thrive.
 
 
 
 Ready to lead something extraordinary? Apply today and join us as Director of F&amp;B!
 
 
 
 #DirectorofFoodAndBeverage #TheNedDoha
</div>

Director of Food & Beverage

Magrabi Health

<div>
 
 A leading organization within a regional healthcare group is seeking a highly skilled and experienced Country Purchasing Manager to oversee and execute procurement operations in alignment with Group supply chain strategies. This role plays a pivotal part in driving cost efficiency, operational excellence, and compliance within the country.
 
 
 
 
 
 Reporting directly to the Group Supply Chain Director, the ideal candidate will be a results-driven professional with strong leadership, analytical, and negotiation skills, capable of managing complex procurement activities and fostering effective supplier partnerships.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Support the Group Supply Chain Director in implementing and localizing the Group&rsquo;s procurement strategy.
 </li>
 <li>
 Manage procurement budgets and oversee all materials and capital expenditures (CAPEX) within the country.
 </li>
 <li>
 Provide regular feedback to Group leadership on local procurement performance, market trends, and operational challenges.
 </li>
 <li>
 Lead and supervise the local purchasing team and ensure day-to-day operations run efficiently.
 </li>
 <li>
 Oversee supplier selection, contract negotiations, and all related legal and compliance matters.
 </li>
 <li>
 Ensure adherence to Group procurement policies, procedures, and standards.
 </li>
 <li>
 Manage the Request for Quotation (RFQ) process and coordinate vendor communications.
 </li>
 <li>
 Evaluate vendor proposals and facilitate the selection process in collaboration with internal stakeholders.
 </li>
 <li>
 Utilize ERP systems to generate and manage purchase orders and procurement data.
 </li>
 <li>
 Oversee Service Level Agreements (SLAs) and master supply agreements.
 </li>
 <li>
 Build and maintain strong relationships with vendors to ensure performance, reliability, and value.
 </li>
 <li>
 Validate product specifications, confirm pricing, recommend alternatives, and ensure required approvals.
 </li>
 <li>
 Deliver timely purchasing plans, forecasts, and reports through data analysis.
 </li>
 <li>
 Remain informed on industry developments and lead negotiations for long-term procurement agreements.
 </li>
 <li>
 Provide quarterly reports on allocation performance and procurement outcomes.
 </li>
 <li>
 Execute special projects as assigned by the Group Supply Chain Director.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Pharmaceutical.
 </li>
 <li>
 Minimum of 5 years of progressive experience in a purchasing leadership role.
 </li>
 <li>
 Valid residency &amp; work permit in Qatar.
 </li>
 <li>
 Proficiency in Microsoft Office and experience with ERP systems is essential.
 </li>
 <li>
 Strong written and verbal communication skills with a focus on collaboration and stakeholder engagement.
 </li>
 <li>
 High level of organization, attention to detail, and a proactive approach to problem-solving.
 </li>
 <li>
 Strong analytical and negotiation capabilities.
 </li>
 <li>
 Experience in vendor and contract management, including legal and compliance aspects.
 </li>
 </ul>
 
 
</div>

Purchasing Manager

Explore 770+ Associate director customer excellence in Lusail this April. Find roles across top companies and apply now to boost your career.