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associate director priority banking

Standard Chartered Bank

<div><div><div><div><div><div><div><div><p>Job ID: 41036
 </p><p>Location: Dubai, AE
 </p><p>Area of interest: Retail Banking
 </p><p>Job type: Regular Employee
 </p><p>Work style: Office Working
 </p><p>Opening date: 3 Oct 2025
</p></div>
</div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><div><b>Job Summary</b></div>
</div><div><div>
Job summary</div>
<div>
As a Relationship Manager, you'll be responsible for managing and developing relationships with clients of Priority Banking &amp; Priority Private Banking to drive business growth and meet the bank's strategic objectives. You&rsquo;ll help clients set wealth goals, manage investments, and create portfolios for long-term growth and stability. You&rsquo;ll be supported by specialists in the areas of investment, insurance, products and treasury to provide clients with comprehensive solutions.</div><br>
<div></div>
<div>
This is an opportunity for you to demonstrate your relationship management, sales, customer service and communications skills. Our Relationship Managers can advance their careers across client segments or explore roles across Wealth and Retail Banking.</div><br>
<div></div>
<div>
About our Wealth and Retail Banking business</div>
<div>
We service more than 13 million individuals and small businesses, with a focus on the affluent segment which encompasses Private Banking, Priority Private, Priority Banking, and Premium. In the mass retail space, we're focused on emerging affluent clients who will progress in their wealth journey with us and form the pipeline of future affluent clients.</div><br>
<div></div>
<div>
We&rsquo;re a leading wealth manager in Asia, Africa and the Middle East, and our deep local presence and international network enables us to capture the strong structural tailwinds which are driving cross-border wealth flows. Our comprehensive product propositions span across deposits, payments, financing, advisory, investments and bancassurance.</div><br>
<div></div>
<div>
We&rsquo;re investing USD $1.5 billion in our Affluent banking business. Our investment focuses on affluent frontline teams, wealth and digital platforms, and client centres, as well as brand and marketing, to drive growth. You&rsquo;ll join a growing franchise within Standard Chartered Group</div></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><ul><li>Support our clients to meet their financial needs, as they progress through their career and life-stages.</li></ul>
<ul><li>Build relationships for the long-term and understand clients&rsquo; financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions.</li></ul>
<ul><li>Stay ahead of the market and get regular market updates and investment insights from our Chief Investment Office (CIO) to share with clients.</li></ul>
<ul><li>Leverage myWealth digital and help clients to create custom portfolios, check performance and asset allocation based on CIO&rsquo;s advice.</li></ul>
<ul><li>Provide outstanding client experiences.</li></ul><br>
<div></div>
<div>
Skills and Experience</div>
<ul><li>Experience in client acquisition, relationship management and retail banking.</li></ul>
<ul><li>Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc.).</li></ul>
<ul><li>Excellent communication, interpersonal and relationship building skills.</li></ul>
<ul><li>Self-starter and team player who enjoys working in an international environment.</li></ul>
<ul><li>Local language skills, client networks and experience</li></ul>
<ul><li>SCA Qualified</li></ul></div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><ul><li>Manage Conduct</li><li>Manage Risk</li><li>Manage People</li><li>Spot Opportunities</li><li>Solve Problems</li><li>Take the Lead</li><li>Build Resilience</li></ul></div></div><div><div><div><b>
Qualifications</b></div>
</div><div><ul><li>University Graduate.</li><li>Relevant experience in sales and relationship management.</li><li>Experience in handling all Banking &amp; Investment Products.</li><li>Demonstrated ability in sales planning.</li><li>Strong communication and negotiation skills with the ability to influence outcomes.</li><li>Networking ability to manage interdepartmental deliverables.</li><li>Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.</li><li>Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.</li><li>Computer literacy at the user level.</li><li>Adapting to multi-cultural environment.</li><li>In-depth knowledge of capital markets and financial planning.</li></ul></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><div>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</div>
<div>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</div>
<div>Together we:</div>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><div><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</div>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul></div></div></div>
</div></div></div></div><div><div><p>www.sc.com/careers</p></div></div></div><div></div>

Associate Director, Priority Banking

<div><div><div><div><div><div><div><div><p>Job ID: 41795
 </p><p>Location: Dubai, AE
 </p><p>Area of interest: Retail Banking
 </p><p>Job type: Regular Employee
 </p><p>Work style: Office Working
 </p><p>Opening date: 10 Oct 2025
</p></div>
</div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><div><b>Job Summary</b></div>
</div><div><div><b>
Standard Chartered Bank</b></div><br>
<div>
</div><div>About Us
</div><div>Our team consists of 25,000 colleagues, spread across 35 countries. We believe in transformation &ndash; embracing agile and new ways of working together, which helps us to truly &lsquo;think client&rsquo; and serve millions of our affluent and emerging affluent clients, across the world. Our clients include individuals and small businesses, and we support them with a range of traditional banking services, including investment, credit and wealth planning solutions.
</div><div>We offer career opportunities for relationship managers, customer service specialists, product and segment management, sales and wealth planning.</div><br>
<div><b>
</b></div><div><b>If you&rsquo;re looking to unlock new job growth opportunities, Standard Chartered Bank is the place for you. We are currently seeking an experienced professional to join our team.</b></div><br>
<div><b>
</b></div><div><b>About Wealth and Retail Banking</b></div>
<div>
Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world&rsquo;s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.</div></div></div><div></div><div><div>
</div><div><div><b>
About the Job</b></div><br>
<div>
</div><div>To become a strategic professional within our team, while utilizing your experience in building and managing client relationships, across the region. Your focus will be on developing new relationships, to onboard new clients while maintaining and servicing a portfolio, through excellent communication, negotiation and customer service.</div><br>
<div>
</div></div></div><div></div><div><div><div>Responsibilities
</div><ul><li>Creation of strategic plans for revenue generation and business development while driving the Digital Agenda.
</li><li>Generate new business to achieve defined targets in terms of the number of customers, volumes and revenue, including product mix, active/ passive ratio, liability targets, transactions.
</li><li>Induction of all (NTB) new customers brought in by the Branches &amp; Direct Sales team.
</li><li>Creation of sales call plans to acquire large prospective customers through referrals.
</li><li>Update &amp; maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)
</li><li>Effectively meeting customer expectations and handling/ reduction of customer complaints while providing professional customer service to achieve a high percentage of customer satisfaction and retention.
</li><li>Lead through example and build the appropriate culture and values. Set appropriate tone and expectations for your team and work in collaboration with risk and control partners.
</li><li>Ensure KYC/AML updates, proper zero error documentation.
</li><li>To be able to detect any suspicious transactions, Money laundering, forgeries etc.
</li><li>Highest compliance with reference to Anti Bribery, Anti Money Laundering &amp; Combating Financial Crime Risk procedures.
</li><li>Obtain Security &amp; Commodity Authority (SCA) license (within 6 months of joining) and timely completion of Continuous Program Development (CPD) requirement post SCA licensing. This is a mandatory requirement for the role.
</li></ul></div></div><div></div><div><div><div>Our Ideal Candidate
</div><ul><li>Experienced Sales and Relationship Manager with background in handling all Banking &amp; Investment Products. Strong communication and negotiation skills with the ability to influence outcomes.
</li><li>Networking ability to manage interdepartmental deliverables.
</li><li>Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.
</li><li>Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.
</li><li>Adapting to multi-cultural environment.
</li><li>In-depth knowledge of capital markets and financial planning
</li><li>SCA certified (or completion of certificate within 6 months)
</li></ul></div></div><div><div><div><b>Qualifications</b></div>
</div><div><ul><li>University Graduate.</li></ul>
<ul><li>Relevant experience in sales and relationship management.</li><li>Experience in handling all Banking &amp; Investment Products.</li><li>Demonstrated ability in sales planning.</li><li>Strong communication and negotiation skills with the ability to influence outcomes.</li><li>Networking ability to manage interdepartmental deliverables.</li><li>Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.</li><li>Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.</li><li>Computer literacy at the user level.</li><li>Adapting to multi-cultural environment.</li><li>In-depth knowledge of capital markets and financial planning.</li></ul></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><div>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</div>
<div>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</div>
<div>Together we:</div>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><div><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</div>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul></div></div></div>
</div></div></div></div><div><div><p>www.sc.com/careers</p></div></div></div><div></div>

<div><div><div><div><div><div><div><div><p>Job ID: 39934
 </p><p>Location: Dubai, AE
 </p><p>Area of interest: Retail Banking
 </p><p>Job type: Regular Employee
 </p><p>Work style: Office Working
 </p><p>Opening date: 1 Oct 2025
</p></div>
</div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><div><b>Job Summary</b></div>
</div><div><div><b>
Strategy</b><br>
<ul><li>Strategies for Revenue generation and business development</li><li>Business objectives and goals</li><li>Drive the Digital Agenda</li></ul></div>
<div><b>
Business</b><br>
<b>Acquisition &amp; Sales Management</b><br>
<ul><li>Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue.</li><li>Achieve the Targets set in terms of product mix, active/ passive ratio, liability targets, no. of transactions.</li><li>Induction of all (NTB) new customers brought in by the Branches &amp; Direct Sales team.</li><li>Achieve &ldquo;best in class&rdquo; productivity in order to maximize the efficacy of the sales process.</li><li>Achieve the budgeted cross sell targets, consistency and penetration.</li><li>Aggressive Sales call plans to acquire large prospective customers through referrals.</li><li>Ensure coverage of customer base in accordance with the approved contact plans.</li><li>Update &amp; maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)</li><li>Maintain and update customer information on C Manager. Accurate and timely generation of reports.</li><li>Activation of dormant accounts.</li><li>Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications.</li></ul></div></div></div><div></div><div><div><div><b><br>
Key Responsibilities</b></div>
</div><div><div><b>
Customer Relationship Building</b><br>
<ul><li>Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.</li><li>Effectively meeting customer expectations and handling/ reduction of customer complaints.</li><li>Provide professional customer service to achieve a high percentage of customer satisfaction and retention.</li><li>Manage the portfolio to de-risk against attrition and achieve stability of book.</li><li>Have complete knowledge of the customer base in terms of the profile, demographics &amp; psychographics and assets in the Bank and in other places.</li><li>Serve as the one-point contact to the High Net Worth customers of the Bank</li></ul></div>
<div><b>
Processes</b><br>
<ul><li>Ensure compliance of laid down process and procedures.</li><li>Facilitate and Implement work process improvements.</li><li>To ensure compliance with Global Process Standards on Customer Data Confidentiality.</li></ul>
<br>
<b>People &amp; Talent</b><br>
<ul><li>Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.</li><li>Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.</li><li>Employ, engage and retain high quality people, with succession planning for critical roles.</li><li>Responsibility to review team structure/capacity plans.</li><li>Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.</li></ul></div></div></div><div></div><div><div>
</div><div><div><b>
Risk Management</b><br>
<ul><li>Ensure KYC/AML updates, proper zero error documentation.</li><li>Updating the C &ndash; Manager, adhering to the Contact Management Plan.</li><li>Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.</li><li>Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.</li><li>Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same.</li><li>Read, understand and comply with all provisions of the Group Code of Conduct.</li></ul>
<br>
<b>Governance</b><br>
<ul><li>To be able to detect any suspicious transactions, Money laundering, forgeries etc</li><li>Highest compliance with reference to Anti Bribery, Anti Money Laundering &amp; Combating Financial Crime Risk procedures.</li><li>Ensure all GPS standards are followed and adhered.</li></ul>
<br>
<b>Regulatory &amp; Business Conduct</b><br>
<ul><li>Display exemplary conduct and live by the Group&rsquo;s Values and Code of Conduct.</li><li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li><li>Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</li><li>Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct.</li><li>Obtain Security &amp; Commodity Authority (SCA) license and timely completion of Continuous Program Development (CPD) requirement post SCA licensing. This is a mandatory requirement for the role.</li></ul></div></div></div><div></div><div><div>
</div><div><div><b>
Key stakeholders</b><br>
Internal:<br>
<ul><li>Product Manager &ndash; Priority Banking - for Launch and implementation of product campaigns</li><li>Customer Service Manager - WM - for Product services to the customers</li><li>Unit Heads &ndash; Treasury - Implementation of sales strategies</li><li>Branch Managers - Implementation of sales strategies</li><li>Marketing Manager - WM - Coordinate marketing and research activities.</li><li>Country Money Laundering Prevention Officer.</li></ul>
External:<br>
<ul><li>Existing and Prospective Customers - for Acquisition and retention of business</li></ul></div>
<div><b>
Other Responsibilities</b><br>
<ul><li>Ability to maintain a highly decent professional environment in the Priority Centre.</li><li>Educate Clients on using of other delivery channels.</li></ul></div></div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><ul><li>Manage Conduct</li><li>Manage Risk</li><li>Manage People</li><li>Spot Opportunities</li><li>Solve Problems</li><li>Take the Lead</li><li>Build Resilience</li></ul></div></div><div><div><div><b>
Qualifications</b></div>
</div><div><ul><li>University Graduate.</li><li>Relevant experience in sales and relationship management.</li><li>Experience in handling all Banking &amp; Investment Products.</li><li>Demonstrated ability in sales planning.</li><li>Strong communication and negotiation skills with the ability to influence outcomes.</li><li>Networking ability to manage interdepartmental deliverables.</li><li>Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.</li><li>Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.</li><li>Computer literacy at the user level.</li><li>Adapting to multi-cultural environment.</li><li>In-depth knowledge of capital markets and financial planning</li></ul></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><div>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</div>
<div>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</div>
<div>Together we:</div>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><div><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</div>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul></div></div></div>
</div></div></div></div><div><div><p>www.sc.com/careers</p></div></div></div><div></div>

Senior Associate Director, Priority Banking

Emirates Islamic

<div><p>To comply with country regulations, we are looking for UAE talent to fill this role.
</p><p><b>Job Responsibility:
</b></p><p>The primary purpose of this job is :
</p><ul><li>Provide end to end customer service to Priority Banking customers as per bank TAT&rsquo;s
</li><li>Assist the RM to whom he/she is tagged by taking ownership of all servicing (queries, requests, complaints, application processing, etc.) related requirements of the customers under the RM&rsquo;s portfolio. Along with supporting processing customer applications/ system requests etc.
</li><li>Ensure customers visiting the Priority Centers are serviced on priority with their requests/complaints
</li><li>Address customer complaints &amp; provide First Contact Resolution where ever possible
</li><li>Ensure end to end follow up till the customer complaint is resolved and escalate when necessary
</li><li>Follow-up with customer post complaint resolution ensuring customer experience
</li><li>Adherence to applicable policies &amp; procedures to safeguard bank&rsquo;s interests
</li><li>Report discrepancies to management
</li><li>Ensure cross sell to each Priority Banking customer and ensure no Priority Banking customers have less than 5 products with the bank
</li></ul><p><b>Job Skills &amp; Qualifications:
</b></p><ul><li>High School or Bachelor degree
</li><li>Relevant experience in related/similar job
</li></ul><p><b>What we offer you:
</b></p><ul><li>Competitive salary package
</li><li>Strong emphasis on work-life balance and wellbeing across the bank
</li><li>World-class Learning &amp; Development platform and career development
</li><li>Generous annual leave entitlement and Private Healthcare
</li><li>Preferential banking facilities for employees</li></ul></div><p></p>

Customer Relationship Officer (UAE Nationals Only)

<div><p><b>About ENBD<br>
</b></p><p></p><p>Emirates NBD is a market leader across the MENAT (Middle East, North Africa and T&uuml;rkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate &amp; institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.<br>
</p><p></p><p><b>Job Overview:<br>
</b></p><p></p><p>As a <b>Relationship Manager &ndash; </b>your role is multi-faceted and dynamic. You will spearhead the acquisition of new client relationships within this segment while nurturing and expanding existing ones. Your objectives include meeting revenue targets across Assets, Liabilities, Investments, and Insurance, ensuring exceptional service standards and maximizing client satisfaction. Furthermore, you will uphold strict compliance with UAE Central Bank regulations and anti-money laundering protocols.
<br>
<br>
In this role, you will be responsible for portfolios and serving salaried individuals, earning a specific salary range. This role presents an exciting opportunity to excel in relationship management within our esteemed banking environment.<br>
</p><p></p><p><b>Key Responsibilities:<br>
</b></p><p></p><ul><li>Serve as the primary point of contact for Priority Banking customers, nurturing relationships and actively supporting business development through client acquisition, account management and collaboration with Product Specialist.
</li><li>Demonstrate expertise in Priority Banking offerings, serving as a trusted advisor to clients, while actively cross-selling products and marketing new services to increase share of wallet.
</li><li>Adhere to operational, sales and anti-mis-selling policies, maintain compliance, KYC and clients profiles, assess risk tolerance, uphold confidentiality, document meetings and promptly report suspicious transactions.
</li><li>Monitor and exceed client satisfaction, cross-sell bank services and stay updated on market trends and maintain open communication as a valuable team player.
</li>Pursue self-development through identifying and communicating training needs promptly to the Unit manager for improvement.<br>
<li>
</li></ul><p></p><p><b>Skills and Experience:
</b></p><ul><li>University Degree in Business or Finance.
</li><li>1 to 3 years in a sales role within the Financial services/Banking industry.
</li><li>Experience across a wide range of Banking areas, e.g. Retail and Wealth Management.
</li><li>Fluency in English, while knowledge of regional languages is an advantage.
</li>Excellent communication and presentation skills. Interpersonal skills are essential for this role.<br>
<li>
</li></ul><p></p><p><b>There&rsquo;s never been a better time to join Emirates NBD.
</b></p><p>We&rsquo;re one of the region&rsquo;s most recognizable brands. We&rsquo;re banking innovation leaders. We&rsquo;re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.<br>
</p><p></p><p>At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.
</p><p>#LI-LA1</p></div>

Relationship Manager - Priority Banking | Dubai

Emirates Investment Bank pjsc

<div>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  The Associate Director of Customer Service &amp; Engagement will lead the bank&rsquo;s end-to-end customer engagement and service strategy, ensuring a seamless, personalized, and value-driven servicing framework across all touchpoints &mdash; including lifestyle branches, call centres, digital channels, and relationship-managed segments.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role is responsible for driving client satisfaction and embedding a client-first culture within the bank&rsquo;s operating and servicing model. It bridges traditional relationship-driven private banking with modern digital engagement, delivering world-class, high-touch service while ensuring compliance with CBUAE customer protection and service regulations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Working closely with stakeholders across the organization, this leader will define and implement service frameworks and omni-channel strategies, spearheading digital transformation in servicing and delivering operational excellence. The role also drives customer success, complaints management, and proactive engagement initiatives, embedding CSAT and NPS measurement models to continuously improve client experience and retention.
 </p>
 <p>
  <br/>
 </p>
 <p>
  A key focus will be to position customer service as a core competitive differentiator, ensuring the bank delivers exceptional, seamless, and compliant client experiences.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Accountabilities:
  </strong>
 </p>
 <p>
  <strong>
   1. Client Servicing &amp; Experience
  </strong>
 </p>
 <p>
  &bull; Deliver white-glove, end-to-end servicing for High-Net-Worth Individuals (HNWI), Ultra HNWI, and institutional clients across all touchpoints.
 </p>
 <p>
  &bull; Oversee service delivery across:
 </p>
 <p>
  a) Branches &ndash; ensuring consistent service standards and operational efficiency.
 </p>
 <p>
  b) Contact Centres &ndash; improving responsiveness, resolution rates, and SLA adherence.
 </p>
 <p>
  c) Digital Channels &ndash; ensuring seamless online and mobile banking experiences.
 </p>
 <p>
  &bull; Introduce Omni channel service frameworks to ensure integrated and consistent customer
 </p>
 <p>
  experiences
  <strong>
   .
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   2. Complaints Management &amp; Resolution
  </strong>
 </p>
 <p>
  &bull; Establish and lead the Bank&rsquo;s complaints management framework, ensuring full compliance with CBUAE and global regulatory guidelines.
 </p>
 <p>
  &bull; Oversee complaints logging, tracking, escalation, and resolution workflows across all channels.
 </p>
 <p>
  &bull; Build a robust grievance-handling mechanism to deliver rapid resolution, identify root causes, and prevent repeat issues.
 </p>
 <p>
  &bull; Regularly report complaint trends, resolution metrics, and repeat issues to senior management and regulators.
 </p>
 <p>
  &bull; Ensure empathetic, timely communication with clients during complaint handling and resolution.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   3. Client Insights, Success &amp; Engagement
  </strong>
 </p>
 <p>
  &bull; Build and lead a Customer Success team to proactively support clients and anticipate their needs. &bull; Lead the Bank&rsquo;s NPS and CSAT framework end-to-end, including design, tracking, measurement, analysis, and continuous improvement initiatives.
 </p>
 <p>
  &bull; Build a structured client listening program to proactively capture, analyse, and address dissatisfaction drivers.
 </p>
 <p>
  &bull; Generate actionable insights and recommendations to enhance service excellence, client loyalty, and retention.
 </p>
 <p>
  &bull; Present NPS and customer success KPIs to senior leadership, driving alignment and accountability for client experience goals.
 </p>
 <p>
  &bull; Drive targeted client engagement programs such as education, outreach, and digital adoption
 </p>
 <p>
  campaigns.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   4. Digital Enablement &amp; Transformation
  </strong>
 </p>
 <p>
  &bull; Drive digital adoption of client-facing platforms such as secure messaging, WhatsApp banking, mobile apps, and AI-powered self-service tools.
 </p>
 <p>
  &bull; Define and optimize end-to-end digital customer journeys to create frictionless onboarding, seamless transactions, and personalized experiences.
 </p>
 <p>
  &bull; Work closely with product, technology, and data teams to deploy new digital capabilities aligned with private banking client needs.
 </p>
 <p>
  &bull; Champion adoption of digital tools by both clients and internal teams to increase efficiency,
 </p>
 <p>
  personalization, and scalability.
 </p>
 <p>
  &bull; Partner with Technology and Operations teams to enhance workflow management tools and enable real-time service tracking.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   5. Regulatory, Risk &amp; Compliance Oversight
  </strong>
 </p>
 <p>
  &bull; Ensure full compliance with CBUAE and SCA guidelines on customer protection, service standards, and complaints management.
 </p>
 <p>
  &bull; Oversee service-level reporting to regulators, ensuring accuracy and timeliness.
 </p>
 <p>
  &bull; Support regulatory audits and provide transparent documentation of service processes and outcomes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualification:
  </strong>
 </p>
 <p>
  &squf; Bachelor&rsquo;s degree in Business, Banking, Finance, or related discipline (Master&rsquo;s preferred).
 </p>
 <p>
  &squf; Certifications in Customer Experience, Service Quality, or Process Excellence are preferred.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience:
  </strong>
 </p>
 <p>
  &squf; Minimum 15 years of banking experience in UAE, with at least 7 years in leadership roles focused on customer service, complaints management, digital banking, and workflow optimization.
 </p>
 <p>
  &squf; Deep knowledge of digital channels with proven track record in Omni Channel service delivery and in customer experience transformations.
 </p>
 <p>
  &squf; Strong expertise in digital transformation, workflow management, and customer protection standards.
 </p>
 <p>
  &squf; Proficiency in customer experience metrics (CSAT, NPS) and service analytics
 </p>
 <p>
  &squf; Strong knowledge of digital banking, Omni channel workflows, and CRM systems.
 </p>
</div>


Associate Director – Client Service & Engagement

Aventus

<div>
 <p>
  Opportunity to join a Global law firm in Dubai. The firm is currently seeking to hire a
  <strong>
   Banking Associate lawyer c. 3 - 6 pqe
  </strong>
  to join its highly regarded and busy
  <strong>
   Banking &amp; Finance team in Dubai
  </strong>
  .
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Role:
  </strong>
 </p>
 <p>
  The successful candidate will work across a broad range of
  <strong>
   conventional and Islamic banking and finance matters
  </strong>
  , including:
 </p>
 <p>
  <br/>
 </p>
 <ol>
  <li>
   Syndicated and bilateral corporate lending transactions
  </li>
  <li>
   Event-driven financings
  </li>
  <li>
   Islamic finance (including Shari&rsquo;ah-compliant structures)
  </li>
  <li>
   Real estate finance
  </li>
  <li>
   Project finance
  </li>
  <li>
   Acquisition finance
  </li>
  <li>
   Restructuring and refinancing matters
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  This is a fantastic opportunity to work with market-leading lawyers on high-profile transactions across the UAE, KSA, and wider GCC region.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Islamic finance experience is desirable but not required for the role.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Competitive global law firm, tax free package on offer, combined with bonus, benefits and relocation.
 </p>
</div>


Banking & Finance Associate Lawyer- Global Law Firm - Dubai

Explore 926+ Associate director priority banking in Dubai this October. Find roles across top companies and apply now to boost your career.

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