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associate lead - service management (sm4) Jobs in Jeddah

associate lead service management sm4

Microland

<div><div><div><div><div>Job Description:</div><div><div>
Education Qualification :
 
Engineer - B.E / B.Tech / MCA 
 
Skills : 
Primary -&gt; Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL) | 4 - Advanced
 
Tertiary -&gt; Behavioral | Microland Skills | Execution Excellence | 4 - Advanced
 
Tertiary -&gt; Behavioral | Aptitude | Tasks Related Skills | 4 - Advanced
 
 
Certification : 
Technology | IT Service Management Certifications | ITIL Intermediate Certificate 
 
This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management. 
 
This role will also cover areas including, but not restricted to, the following. 
<ul><li>Aiding Service Management team on major issues</li><li>Driving the efficiency and effectiveness of the incident management process.</li><li>Monitoring the effectiveness of incident management and making recommendations for improvement.</li><li>Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals</li><li>Responsible for meeting targets of KPIs and SLAs</li><li>Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions</li><li>Providing information (input) to the Problem Manager</li><li>Client communications</li><li>Providing a point of escalation for user issues</li><li>Demonstrating and increasing the value proposition of the incident management team and IT operations.</li><li>Manage a team of 6 to 8 members and its associated activities</li></ul> 
Technical Skills 
<ul><li>Experience in IT enabled services &ndash;IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users)</li><li>Good knowledge of ITIL service management processes</li><li>ITIL Certified (Mandatory)</li><li>Experience of managing a team of 4 to 10 people</li><li>Should have independently driven major incidents (P1 and P2)</li><li>Worked in Incident, Problem and Change Management teams</li><li>Good Verbal and written communication</li></ul></div></div></div></div></div><div><div><div><div>
Location:</div><div>
Saudi Arabia - Jeddah</div></div></div></div><div><div><div><div>
Created On:</div><div>
25-Mar-2026</div></div></div></div></div><div></div>

Associate Lead - Service Management (SM4)

CALO

<div><h4 class="jobSectionHeader">About Calo</h4>
Launched in Bahrain in November 2019, Calo is on a mission to make healthy easy. We provide better, faster, and more accessible ways to enjoy nutritious food through technology-driven kitchens. CALO operates high-performance cloud kitchens focused on consistency, speed, and quality, delivering healthy meals at scale.<h4 class="jobSectionHeader">
Role Overview</h4>
We are looking for a Chef De Partie &ndash; Bakery to join our team, working alongside the Head Chef to manage the bakery section. This includes preparing baked goods, ensuring consistent quality and presentation, maintaining inventory, and supervising junior bakery staff. For this role, we are seeking candidates with a strong bakery background and creativity in pastry, breads, and desserts. The successful candidate will use their culinary and managerial skills to play a key role in elevating our bakery offerings and maintaining exceptional standards.<h4 class="jobSectionHeader">
Main Responsibilities</h4><ul><li>
Ensure that the bakery section operates efficiently while maintaining Calo's quality standards.</li><li>
Lead the bakery team in a timely and organized manner.</li><li>
Fill in for the Head Baker or Section Lead when required.</li><li>
Resourcefully resolve any bakery-related issues and maintain workflow continuity.</li><li>
Manage and train bakery staff, create work schedules, and assess performance.</li><li>
Clearly communicate tasks and expectations to team members.</li><li>
Order and manage bakery inventory appropriately.</li><li>
Comply with and enforce sanitation regulations and safety standards.</li><li>
Maintain a positive and professional approach with co-workers.</li><li>
Produce high-quality baked goods, ensuring consistency in taste, texture, and presentation.</li></ul><h4 class="jobSectionHeader">
Ideal Candidate</h4><h4 class="jobSectionHeader">
Qualifications</h4><ul><li>
Previous experience as a CDP in a bakery environment.</li><li>
Minimum of 5 years&rsquo; experience within the hospitality sector, preferably in bakery, pastry, or dessert production.</li><li>
Culinary degree or equivalent experience in a hotel, restaurant, or bakery setting.</li><li>
Must be currently present in KSA.</li><li>
Proficient in English.</li></ul><h4 class="jobSectionHeader">
Knowledge &amp; Competency</h4><ul><li>
Proven team-leading experience.</li><li>
Exceptional bakery and kitchen management skills.</li><li>
Ability to assign responsibilities and monitor progress effectively.</li><li>
Strong communication and leadership abilities.</li><li>
Up-to-date with bakery trends, techniques, and optimized kitchen processes.</li></ul><h4 class="jobSectionHeader">
Personality</h4><ul><li>
Strong communicator.</li><li>
Pleasant personality with the ability to lead with empathy and patience.</li><li>
Customer service mindset, passionate about quality and innovation in bakery products.</li></ul></div>

Chef De Partie - Bakery

<div>KBR&rsquo;s Sustainable Technology Solutions (STS) group is looking for a HR Head to support of the multi-year general maintenance services contract covering Petro Rabigh Polymer I and Polymer II plants at Rabigh in the Kingdom of Saudi Arabia.
The HR Head will develop and implement staffing strategies, talent planning, diversity, compensation management and delivery. This role will report to the Contract Site Manager.
Responsibilities:
<ul><li>Develop and implement learning plans, retention strategies, performance management, and workforce planning</li><li>
Increase associate satisfaction and engagement for project team</li><li>
Work closely with KBR&rsquo;s HR to develop effective HR policies for the project</li><li>
Plan, develop, and implement strategy for HR management and development including:<ul><li>
Recruitment and selection</li><li>
Policy and practice</li><li>
Discipline</li><li>
Grievance</li><li>
Counselling</li><li>
Pay and conditions</li><li>
Contracts</li><li>
Training and development</li><li>
Succession planning</li><li>
Moral and motivation</li><li>
Performance appraisal</li><li>
Quality management issues</li></ul></li><li>
Monitor, measure, and report on HR issues, opportunities, development plans, and achievements</li><li>
Support evaluation of HR strategy and performance in collaboration with project maintenance team</li><li>
Plan and develop tools for employee performance appraisal, job evaluation, and development</li><li>
Plan and direct training for employees</li><li>
Work with other functional Heads to understand all necessary aspects and needs of HR development</li><li>
Ensure all Heads are fully informed of HR objectives, purpose, and achievements</li></ul>
Qualifications:<ul><li>
Bachelor's degree in HR management, business administration or related field</li><li>
5 + years of experience in a HR roles</li><li>
Fluent in writing and reading English</li><li>
Proficient understanding of SAP</li><li>
Strong understanding of HR management</li><li>
Technical expertise in<ul><li>
People management</li><li>
Organizational development</li><li>
Change management and process improvement</li><li>
Compensation and staffing</li></ul></li><li>
Proven leadership within large organizations</li><li>
Must be able to resolve problems under pressure with mature judgement</li><li>
Ability to successfully work in a multicultural environment</li></ul><div>
Belong. Connect. Grow. with KBR!</div></div>

HR Head - Project Site

KitchenPark

<div>
 
 Who We Are
 
 
 
 KitchenPark helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.
 
 
 We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they&rsquo;re in. Every time we launch a new facility we create jobs in that neighborhood, and we&rsquo;re proud to provide a wide range of cuisines and options for healthy food at an affordable price.
 
 
 We're changing the game for restaurateurs whether they&rsquo;re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Oversee the construction, execution, and delivery, ensuring compliance with project specifications, timelines, and budgets.
 </li>
 <li>
 Manage and coordinate with contractors, consultants, and project teams to ensure smooth execution of works on-site.
 </li>
 <li>
 Monitor construction progress, identify risks, and implement corrective actions to mitigate delays and cost overruns.
 </li>
 <li>
 Ensure compliance with local and international building codes, safety regulations, and quality control standards.
 </li>
 <li>
 Lead site inspections, audits, and quality assurance checks, ensuring adherence to approved designs and specifications.
 </li>
 <li>
 Collaborate with the design and engineering teams to resolve technical issues and implement value engineering solutions.
 </li>
 <li>
 Oversee health, safety, and environmental (HSE) standards, ensuring a safe and compliant work environment.
 </li>
 <li>
 Manage project reporting, including progress updates, risk assessments, and resource planning.
 </li>
 <li>
 Review and approve contractor submittals, RFIs, change orders, and work schedules.
 </li>
 <li>
 Lead stakeholder meetings and ensure alignment of construction activities with project goals and client expectations.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Civil Engineering, Construction Management, or a related field.
 </li>
 <li>
 5-7 years of experience in construction management, with at least 3 years spent in Food &amp; Beverage or restaurant construction
 </li>
 <li>
 Proven experience managing BOQ (Bill of Quantities) and costing across various scopes (e.g., Civil, Electrical, Plumbing, HVAC, Gas).
 </li>
 <li>
 Strong knowledge of construction methodologies, building codes, and industry standards.
 </li>
 <li>
 Hands-on experience in project planning, budgeting, risk management, and cost control.
 </li>
 <li>
 Excellent leadership and communication skills to manage large teams, contractors, and client interactions.
 </li>
 <li>
 Proficiency in Microsoft Office or GoogleDocs, and construction management software.
 </li>
 <li>
 Experience with FIDIC contracts, project scheduling tools (Primavera P6, MS Project), and quality control processes.
 </li>
 <li>
 PMP or CCM certification is a plus.
 
 
 </li>
 </ul>
 
 Fluency In English And Arabic Is Essential
 
 
 
 
 Why join us
 
 
 
 <ul>
 <li>
 Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
 </li>
 <li>
 Changing the restaurant industry: You&rsquo;ll be part of a team that helps restaurants succeed in online food delivery.
 </li>
 <li>
 Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you&rsquo;ll work closely with other teams to ensure our customer&rsquo;s success.
 
 
 </li>
 </ul>
 
 What Else You Need To Know
 
 
 
 This role is based in our Jeddah office. As a company driven by innovation and continuous change, close collaboration is essential. We&rsquo;re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That&rsquo;s why all of our office-based teams work onsite, five days a week.
 
 
 
 Ready to join us as we serve those who serve others?
 
</div>

Associate Construction Manager, KitchenPark - Jeddah

Bahra Electric

<div>
 
 
 Business Analyst / Functional Lead &ndash; D365 SCM (Metal / Copper / Aluminium Industry)
 
 
 
 
 
 
 
 Experience
 
 
 
 7&ndash;8 Years (Minimum 4+ years hands-on in D365 SCM / ERP SCM)
 
 
 
 
 
 
 Job Summary
 
 
 
 We are seeking a
 
 Business Analyst / Functional Lead
 
 with strong expertise in
 
 Microsoft Dynamics 365 Supply Chain Management (D365 F&amp;O SCM)
 
 and experience in Fabrication /Manufacturing /Pipe/ Metal / Copper / Aluminium industry.
 
 
 The role involves leading functional solution design, process transformation, SCM configuration governance, and deployment of D365 SCM modules.
 
 
 
 Key Responsibilities
 
 
 
 
 1. Solution Design &amp; Functional Leadership
 
 
 <ul>
 <li>
 Lead Fit-to-Standard workshops and process discovery for SCM streams.
 </li>
 <li>
 Translate business requirements into scalable D365 solutions with minimal customization.
 </li>
 <li>
 Prepare and maintain functional documentation:
 </li>
 <li>
 Functional Design Documents (FDD)
 </li>
 <li>
 Configuration workbooks
 </li>
 <li>
 AS-IS / TO-BE process maps
 </li>
 <li>
 Requirement traceability matrices (RTM)
 </li>
 <li>
 Align functional solutions across Procurement, Inventory, WMS, Sales, Planning, and Finance integration.
 </li>
 <li>
 Coordinate with technical teams for integrations, reporting, and extensions.
 </li>
 </ul>
 
 
 2. Metal/Fabrication/ process /Manufacturing Industry Process Ownership
 
 
 <ul>
 <li>
 Thorough knowledge of Manufacturing processes in Metal/Fabrication/ process /Manufacturing Industry
 </li>
 <li>
 Good Knowledge of procure to Pay process
 </li>
 <li>
 Good Knowledge of Order to cash process
 </li>
 <li>
 Good knowledge of Supply chain processes
 </li>
 <li>
 Good knowledge of Warehousing processes (inbound, Outbound, warehouse management, yard management)
 </li>
 <li>
 Working knowledge of Scrap management, recycling processes
 </li>
 </ul>
 
 
 
 
 
 3. D365 SCM Module Leadership
 
 
 <ul>
 <li>
 
 Procurement &amp; Sourcing:
 
 Vendor setup, PR/PO workflows, purchase agreements, import procurement, landed cost, invoice matching.
 </li>
 <li>
 
 Inventory Management:
 
 Item model groups, storage/tracking dimensions, costing methods, batch/serial management, valuation processes.
 </li>
 <li>
 
 Warehouse Management (WMS):
 
 Wave processing, work templates, mobile device menus, cycle counting, inventory adjustments.
 </li>
 <li>
 
 Sales &amp; Distribution:
 
 Order-to-cash lifecycle, pricing (per KG/MT), trade agreements, surcharges, and customer compliance (heat certificates, COA).
 </li>
 <li>
 
 Master Planning / MRP:
 
 Coverage groups, planning policies, planned order processing, safety stock, and production demand.
 </li>
 <li>
 
 Product Information Management:
 
 Released products, BOMs, categories, variants, and product lifecycle management.
 </li>
 <li>
 
 Production control and Execution
 
 </li>
 <li>
 
 Asset Management (Plant Maintenance)
 
 </li>
 <li>
 
 Quality Control
 
 </li>
 </ul>
 
 
 Required Skills &amp; Experience
 
 
 <ul>
 <li>
 Strong functional expertise in
 
 Microsoft Dynamics 365 SCM (F&amp;O)
 
 .
 </li>
 <li>
 Must have done at least 2 end to end D365 implementation in Manufacturing industries.
 </li>
 <li>
 Experience in Fabrication /Manufacturing /Pipe/ Metal / Copper / Aluminium industry (steel, aluminium, copper, cable manufacturing) is desirable.
 </li>
 <li>
 Experience in UAT/SIT, defect triage, and go-live support.
 </li>
 <li>
 Stakeholder management, documentation, and workshop facilitation skills.
 </li>
 </ul>
 
 
 
 
 
 Education &amp; Certifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering
 </li>
 <li>
 Microsoft certification preferred:
 </li>
 <li>
 
 MB-330 (D365 SCM Functional Consultant)
 
 </li>
 <li>
 MB-300 / MB-310 (optional)
 </li>
 </ul>
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Ownership, accountability, and leadership
 </li>
 <li>
 Analytical thinking and problem-solving
 </li>
 <li>
 Workshop facilitation and communication
 </li>
 <li>
 Decision-making under pressure
 </li>
 <li>
 Team mentoring and cross-functional collaboration
 </li>
 </ul>
 
 
 Key Deliverables
 
 
 <ul>
 <li>
 Business process study and Optimization recommendation
 </li>
 <li>
 Business requirements conversion into an IT solution/Business systems mapping.
 </li>
 <li>
 AS-IS and TO-BE process documentation (Procurement, Inventory, WMS, Planning, Sales).
 </li>
 <li>
 End-to-end process documentation.
 </li>
 <li>
 Workshops with Business teams to understand business requirements
 </li>
 <li>
 Handle change management.
 </li>
 <li>
 Business system Fit-Gap analysis report with prioritization.
 </li>
 <li>
 BRD / FRD / FDD/User stories documentation.
 </li>
 <li>
 Requirement Traceability Matrix (RTM).
 </li>
 <li>
 End-to-end business test scenarios.
 </li>
 <li>
 UAT completion and business sign-off.
 </li>
 <li>
 Reporting requirement documentation (operational + finance).
 </li>
 <li>
 Inputs for Power BI dashboards and KPIs.
 </li>
 <li>
 Root cause analysis for recurring issues.
 </li>
 <li>
 Enhancement backlog and improvement roadmap.
 </li>
 </ul>
 
 
</div>

Functional Lead

Amazon

<div>
 
 Description
 
 
 
 Job summary
 
 
 The Facilities Supervisor &ndash; Maintenance, will have a significant impact on customer experience. The Supervisor will have the ability to lead other technicians, design solutions for challenging problems, manage outside contractors, be on call for emergencies, to handle multiple projects and daily activities, and meet tight time lines.
 
 
 The Supervisor will develop plans on how to accomplish engineering departmental goals and will be responsible for the leadership/development and coaching of the team through Performance Management.
 
 
 This role also leads the technical team in providing both a reactive and pro-active maintenance service on all operational equipment and facilities infrastructure within the Amazon Facility.
 
 
 The role has a direct impact on the site, its productivity and operational success. If equipment is not available or performs badly it minimizes the capacity and throughput of the site.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Experience in Electrical/Mechanical/Electronics and Communication/Instrumentation and Controls
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 1+ years of conveyors/automation/control systems maintenance experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Afaq - Warehouse Branch
 
 
 Job ID: A3181633
</div>

Facilities Supervisor, Reliability Maintenance Engineering

Accor

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
We are seeking a dynamic and experienced Sales Manager to join our team in Novotel Madinah, Saudi Arabia. As a key member of our organization, you will lead and inspire our sales team to achieve and exceed targets while fostering strong customer relationships in this unique and culturally significant market.<ul><li>
Develop and implement effective sales strategies to drive revenue growth and market share</li><li>
Lead, motivate, and mentor a team of sales professionals to meet and exceed sales targets</li><li>
Analyze market trends and competitor activities to identify new business opportunities</li><li>
Establish and maintain strong relationships with key clients and partners</li><li>
Collaborate with cross-functional teams to ensure customer satisfaction and retention</li><li>
Create and present sales reports, forecasts, and performance metrics to senior management</li><li>
Oversee the sales pipeline and manage the sales process from lead generation to closure</li><li>
Ensure compliance with company policies, industry regulations, and ethical standards</li><li>
Contribute to product development and pricing strategies based on market insights</li><li>
Represent the company at industry events, trade shows, and networking opportunities</li></ul> 

Qualifications<ul><li> 
Saudi National, preferably with a background or strong familiarity with the Holy Cities (Makkah and Madinah).</li><li>
Bachelor&rsquo;s degree in Business Administration, Marketing, Hospitality Management, or a related field.</li><li>
3&ndash;5 years of proven experience in sales or marketing roles within the hospitality or hotel industry.</li><li>
Proven track record of achieving and exceeding sales targets and driving revenue growth.</li><li>
Strong leadership skills with the ability to motivate, coach, and develop high-performing teams.</li><li>
Excellent communication, presentation, and interpersonal skills with the ability to build strong client relationships.</li><li>
Proficiency in Customer Relationship Management (CRM) systems and Microsoft Office applications.</li><li>
Advanced negotiation, problem-solving, and decision-making abilities.</li><li>
Demonstrated expertise in sales forecasting, market analysis, and performance reporting.</li><li>
In-depth knowledge of the Saudi Arabian market, customer behavior, and business culture.</li><li>
Strong understanding of the hospitality market in the Holy Cities, including seasonal demand during Hajj and Umrah periods.</li><li>
Experience working with corporate accounts, travel agencies, and key partners in the hospitality sector.</li><li>
Fluency in Arabic and English (both written and spoken).</li><li>
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.</li><li>
Willingness to travel within the region when required.</li></ul></div>

Assistant Sales Manager (Saudi only)

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