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associate lead service management sm4

Microland

<div><div><div><div><div>Job Description:</div><div><div>
Education Qualification :
 
Engineer - B.E / B.Tech / MCA 
 
Skills : 
Primary -&gt; Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL) | 4 - Advanced
 
Tertiary -&gt; Behavioral | Microland Skills | Execution Excellence | 4 - Advanced
 
Tertiary -&gt; Behavioral | Aptitude | Tasks Related Skills | 4 - Advanced
 
 
Certification : 
Technology | IT Service Management Certifications | ITIL Intermediate Certificate 
 
This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management. 
 
This role will also cover areas including, but not restricted to, the following. 
<ul><li>Aiding Service Management team on major issues</li><li>Driving the efficiency and effectiveness of the incident management process.</li><li>Monitoring the effectiveness of incident management and making recommendations for improvement.</li><li>Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals</li><li>Responsible for meeting targets of KPIs and SLAs</li><li>Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions</li><li>Providing information (input) to the Problem Manager</li><li>Client communications</li><li>Providing a point of escalation for user issues</li><li>Demonstrating and increasing the value proposition of the incident management team and IT operations.</li><li>Manage a team of 6 to 8 members and its associated activities</li></ul> 
Technical Skills 
<ul><li>Experience in IT enabled services &ndash;IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users)</li><li>Good knowledge of ITIL service management processes</li><li>ITIL Certified (Mandatory)</li><li>Experience of managing a team of 4 to 10 people</li><li>Should have independently driven major incidents (P1 and P2)</li><li>Worked in Incident, Problem and Change Management teams</li><li>Good Verbal and written communication</li></ul></div></div></div></div></div><div><div><div><div>
Location:</div><div>
Saudi Arabia - Jeddah</div></div></div></div><div><div><div><div>
Created On:</div><div>
25-Mar-2026</div></div></div></div></div><div></div>

Associate Lead - Service Management (SM4)

Deloitte

<div><div><div>Location
</div>Jeddah
</div><div><div>About Deloitte: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award.
Our Purpose
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most&mdash;for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.
Our shared values guide the way we behave to make a positive, enduring impact:<ul><li>
Lead the way</li><li>
Serve with integrity</li><li>
Take care of each other</li><li>
Foster inclusion</li><li>
Collaborate for measurable impact</li></ul>
During your tenure as a Resource Planning Experienced Associate, you will be in charge of the scheduling and deployment of audit professionals while reporting to local and regional leadership. You will also be able to demonstrate and develop your capabilities in the following areas:<ul><li>
Manage the deployment of auditors to a diverse array of assignments throughout the year, with the objective of maximizing utilization levels and deployment effectiveness.</li><li>
Collaborate with Managers and Talent Group Leaders to address and process all business requirements and resolve potential conflicts, while ensuring alignment with the set policies and frameworks.</li><li>
Maintain schedule on dedicated resource planning tool and update regularly to ensure accuracy.</li><li>
Plan resources efficiently, taking into account engagement budgets, gearing, service excellence &amp; employee development.</li><li>
Monitor and track utilization of resources on a regular basis. Identify utilization gaps and provide recommendations for corrective action to increase utilization.</li><li>
Collaborate with HR to handle onboarding and offboarding of resources, identify manpower requirements and recruitment needs and address employee performance concerns.</li><li>
Collaborate with the Learning department to effectively implement learning requirements.</li><li>
Generate and analyze a variety of reports to ensure quality standards are met.</li><li>
Communicate resourcing concerns to leadership to enable decision making.</li><li>
Actively manage expectations and escalate matters where necessary.</li><li>
Perform other relevant tasks as deemed necessary.</li></ul>
Leadership Capabilities:<ul><li>
Builds own understanding of our purpose and values; explores opportunities for impact</li><li>
Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent</li><li>
Understands expectations and demonstrates personal accountability for keeping performance on track</li><li>
Actively focuses on developing effective communication and relationship-building skills</li><li>
Understands how their daily work contributes to the priorities of the team and the business</li><li>
Pleasant, approachable, and professional conduct</li><li>
Strong inter-personal and communication skills, able to deal with different age groups and seniority levels</li><li>
Good negotiation and problem-solving skills</li><li>
High organization skills and attention to detail (critical for maintaining an accurate schedule)</li><li>
Proactive team player, willing to support other teams</li><li>
Ability to understand business needs and key resourcing priorities</li><li>
Ability to work independently and across multiple workstreams</li><li>
Ability to analyze data with high attention to detail</li></ul>
Qualifications:<ul><li>
Bachelor&rsquo;s Degree or equivalent</li><li>
University degree or equivalent</li><li>
A minimum of 3 years of practical hands-on experience, ideally in a similar role entailing planning and/or scheduling skills</li><li>
Fluent in English, knowledge of Arabic is a plus</li><li>
Advanced level of technical proficiency and computer literacy (Word, Excel, PowerPoint, Microsoft Management)</li></ul><div>
#LI-HO1</div></div></div></div>

Experienced Associate | Resource Planner | Audit & Assurance | Jeddah

Avanceon

<div>Job Summary
We are seeking a highly experienced Project Manager &ndash; SCADA Systems to lead the execution, delivery, and management of SCADA-related projects and service contracts across multiple sites in Saudi Arabia. The ideal candidate will have a strong background in control systems, service delivery, and contract execution, with proven leadership capabilities and excellent stakeholder management skills.
Key Responsibilities
Project &amp; Contract Execution
<ul><li>Lead end-to-end execution of SCADA projects, including planning, design coordination, implementation, testing, and handover.
</li><li>Manage operation &amp; maintenance (O&amp;M) contracts, ensuring compliance with contractual KPIs and SLAs.
</li><li>Ensure alignment with Scope of Work (SOW), technical specifications, and client requirements.
</li><li>Oversee preventive, corrective, and emergency maintenance activities for SCADA systems.
</li></ul>Service Delivery &amp; Operations
<ul><li>Ensure high-quality service delivery across all assigned sites with optimal resource utilization.
</li><li>Monitor system performance, uptime, and reliability of SCADA and associated field systems.
</li><li>Lead troubleshooting, incident management, and system restoration activities.
</li><li>Ensure timely reporting, documentation, and compliance with client and regulatory requirements.
</li></ul>Stakeholder Management
<ul><li>Act as the primary point of contact for clients, consultants, and internal stakeholders.
</li><li>Manage communication with client technical and management teams.
</li><li>Conduct regular review meetings and provide performance updates.
</li></ul>Team Leadership
<ul><li>Lead and manage multidisciplinary teams including SCADA engineers, technicians, and support staff.
</li><li>Ensure team performance, development, and adherence to safety and quality standards.
</li><li>Foster a proactive, solution-oriented, and leadership-driven work environment.
</li></ul>Commercial &amp; Compliance
<ul><li>Monitor project budgets, cost control, and financial performance.
</li><li>Support contract negotiations, variations, and claims management.
</li><li>Ensure compliance with Saudi regulations, safety standards, and company policies.
</li></ul>Qualifications &amp; Requirements
<ul><li>Bachelor's Degree in Engineering (Electrical, Electronics, Instrumentation, or related field).
</li><li>Minimum 10 years of experience in SCADA systems, with strong exposure to project execution and service delivery.
</li><li>Minimum 3 years of work experience in Saudi Arabia.
</li><li>Fluent in Arabic (mandatory) and english&ndash; both written and spoken.
</li><li>Certified Project Management Professional (PMP or equivalent).
</li><li>Proven experience in SCADA platforms (e.g., AVEVA, SiemensWincc,WinccOA, Rockwell, Honeywell, or similar).
</li><li>Strong understanding of PLC/RTU systems, communication networks, and field instrumentation.
</li><li>Valid membership with the Saudi Council of Engineers (SCE).
</li></ul>Key Competencies
<ul><li>Strong leadership and decision-making skills.
</li><li>Excellent communication and stakeholder management abilities.
</li><li>High level of accountability and ownership.
</li><li>Ability to manage high-pressure environments and critical systems.
</li><li>Strong problem-solving and analytical thinking.
</li></ul>Preferred Attributes
<ul><li>Experience in infrastructure, utilities, transportation, or oil &amp; gas sectors.
</li><li>Background in brownfield projects, system upgrades, and migrations.
</li><li>Familiarity with SLAs, KPIs, and long-term service contracts.
</li></ul>Personality Traits
<ul><li>Leadership-driven with a proactive and ownership mindset
</li><li>Strong interpersonal skills with the ability to influence and negotiate
</li><li>Results-oriented with a focus on quality and client satisfaction</li></ul></div>

Project Manager (Scada)

Mosanada Logistics Services

<div>
 
 
 Job Summary
 
 
 
 An IT Desktop Support technician installs, configures, and maintains computers, software, and peripheral hardware to ensure optimal performance. They serve as the primary contact for troubleshooting technical issues in person or remotely, documenting solutions, managing user accounts, and supporting network connectivity. Key responsibilities include maintaining hardware inventory, deploying software patches, and ensuring compliance with IT policies.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 
 Hardware/Software Support:
 
 Install, upgrade, and maintain PCs, laptops, printers, scanners, and software applications.
 </li>
 <li>
 
 Troubleshooting:
 
 Diagnose and resolve hardware and software failures, connectivity issues, and user errors.
 </li>
 <li>
 
 User Support:
 
 Act as the first point of contact for employee technical support, resolving issues via phone, email, or in-person.
 </li>
 <li>
 
 System Maintenance:
 
 Apply OS patches, updates, and antivirus updates to maintain security.
 </li>
 <li>
 
 Asset Management:
 
 Manage IT inventory, including tracking, deploying, and retiring equipment.
 </li>
 <li>
 
 Documentation:
 
 Maintain accurate records of support requests, solutions, and, sometimes, asset tracking in a ticketing system.
 </li>
 </ul>
 
 
 
 
 
 Required Skills and Qualifications
 
 
 
 
 
 
 
 Core Technical Skills
 
 
 
 
 
 <ul>
 <li>
 
 Operating Systems:
 
 Expert knowledge of MS Windows, Mac OS, and basic Linux.
 </li>
 <li>
 
 Hardware Troubleshooting:
 
 PC/laptop repair, printer maintenance, and peripheral device setup.
 </li>
 <li>
 
 Networking Fundamentals:
 
 Understanding of TCP/IP, DNS, DHCP, VPN, and Wi-Fi configuration.
 </li>
 <li>
 
 Software &amp; Tools:
 
 Microsoft Office 365, Active Directory, Microsoft Intune, and Ticketing Systems (e.g., Service Now, Jira).
 </li>
 <li>
 
 Security:
 
 Basic cybersecurity knowledge, including antivirus installation, encryption solutions, and password management.
 </li>
 </ul>
 
 
 
 
 
 Soft Skills &amp; Competencies
 
 
 
 
 
 <ul>
 <li>
 
 Problem-Solving:
 
 Strong analytical skills to diagnose and resolve technical issues efficiently.
 </li>
 <li>
 
 Communication:
 
 Excellent verbal and written communication skills to explain technical issues to non-technical users.
 </li>
 <li>
 
 Customer Service:
 
 Patient and empathetic approach when assisting users.
 </li>
 <li>
 
 Time Management:
 
 Ability to prioritize tasks and meet Service Level Agreements (SLAs).
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Education
 
 
 
 
 
 <ul>
 <li>
 
 Education:
 
 
 Bachelor&rsquo;s degree in Computer Science,
 
 
 IT, or a related field;
 
 an associate degree or relevant experience may suffice.
 </li>
 <li>
 
 Certifications: CompTIA A+, Microsoft Certified Professional (MCP), Microsoft 365 Certified, or Cisco Certified Support Technician (CCST).
 
 </li>
 <li>
 
 Experience: Prior experience in help desk, IT support, or customer-facing technical roles is highly preferred.
 
 </li>
 </ul>
 
 
</div>

Information Technology Desktop Support

Arabian Pearl Hospitality

Love hospitality, leadership, and creating exceptional guest experiences? Join Arabian Pearl Hospitality and lead hotel and resort operations where service excellence, team leadership, and guest satisfaction come first. This is your opportunity to grow your career in a premium hospitality environment with strong support, stability, and advancement opportunities.What You&rsquo;ll GetCompetitive salary (based on experience)Accommodation or housing allowance (role dependent)Meals on duty and staff perksHealth insurance and paid annual leaveCareer growth across hotel and resort propertiesTraining and leadership development programsSupportive, guest-focused work cultureStructured shifts with work-life balanceKey ResponsibilitiesOversee daily hotel/resort operations and guest servicesLead front office, housekeeping, F&amp;B, and maintenance teamsEnsure high standards of guest satisfaction and service qualityManage staff scheduling, training, and performanceMonitor budgets, costs, and operational efficiencyHandle guest feedback, complaints, and service recoveryEnsure compliance with health, safety, and hospitality standardsCoordinate events, bookings, and occupancy managementMaintain property standards, cleanliness, and presentationPrepare operational reports and performance metricsIn-Demand Skills for This RoleHotel operations and guest relationsTeam leadership and staff managementFront office and housekeeping coordinationBudgeting and cost controlHospitality software (PMS systems like Opera/Fidelio)Conflict resolution and problem-solvingService quality and customer experience managementHealth, safety, and hygiene complianceEvent and reservation managementCommunication and organizational skillsWhat We&rsquo;re Looking ForExperience in hotel, resort, or hospitality managementStrong leadership and guest service mindsetAbility to manage multiple departments smoothlyGood communication and organizational skillsFamiliarity with hotel management systems is a plusIf you have hospitality experience and leadership potential, we encourage you to apply.About the CompanyArabian Pearl Hospitality operates premium hotels and resorts across Saudi Arabia, delivering memorable guest experiences through service excellence, professional teams, and well-managed properties.Why Work With UsBe part of a respected hospitality brandOpportunities to grow into senior leadership rolesTraining, mentoring, and career progressionPositive, respectful, and inclusive workplaceWork in beautiful, high-standard hotel and resort environments.Ready to Lead in Hospitality?Bring your passion for service and leadership to a team that values excellence and growth.Apply now and take the next step in your hospitality career with Arabian Pearl Hospitality.الراتب المدفوع: ﷼١٨٠٫٠٠&nbsp;لكل ساعةموقع العمل: بشكل شخصي

Digital HR Consultancy

Job SummaryWe are seeking an experienced and results-driven Service Manager to lead and oversee service operations in Jeddah. The ideal candidate will be responsible for ensuring high-quality service delivery, managing technical teams, improving customer satisfaction, and driving operational efficiency.Key Responsibilities<ul><li>Manage day-to-day service operations, including maintenance, repairs, and customer support</li><li>Lead, train, and supervise service technicians and support staff</li><li>Ensure timely resolution of service requests and technical issues</li><li>Develop and implement service strategies to improve performance and efficiency</li><li>Monitor KPIs such as response time, resolution time, and customer satisfaction</li><li>Maintain strong relationships with clients and handle escalations professionally</li><li>Coordinate with sales and operations teams to align service delivery with business goals</li><li>Ensure compliance with company policies, safety standards, and local regulations</li><li>Manage service budgets, costs, and inventory of spare parts</li><li>Prepare reports on service performance and continuous improvement initiatives</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Engineering, Business Administration, or related field</li><li>5&ndash;8 years of experience in service management or after-sales support</li><li>Strong leadership and team management skills</li><li>Excellent problem-solving and decision-making abilities</li><li>Experience with CRM systems and service management tools</li><li>Strong communication skills in English (Arabic is a plus)</li><li>Knowledge of local market and service standards in Saudi Arabia</li></ul>Preferred Qualifications<ul><li>Experience in industrial equipment, automation, logistics, or technical service industries</li><li>Familiarity with SLA management and KPI tracking</li><li>Customer-centric mindset with a focus on service excellence</li></ul>Key Skills<ul><li>Leadership &amp; Team Management</li><li>Customer Relationship Management</li><li>Technical Troubleshooting</li><li>Operations Management</li><li>Performance Monitoring &amp; Reporting</li><li>Time &amp; Resource Management</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Your Age?</li><li>Your Current Location?</li><li>Your Current Salary?</li><li>Your Expected Salary?</li></ul>Experience:<ul><li>relevant: 4 years (Preferred)</li></ul>Work Location: In person

Service Manager

Waad Education

<div>Waad Education is a specialized educational company in Jeddah, encompassing three schools: Dar Al Dhikr, Waad Academy, and Bloom Schools. Our mission is to employ top-tier educational solutions to foster a dynamic society where children thrive and parents and educators excel in delivering excellence.
We are currently seeking an experienced Shared Services Manager to join our team and support the effective delivery and management of shared services across our educational institutions. The ideal candidate will play a key role in driving operational excellence, improving service efficiency, and ensuring seamless support across all shared services functions.
Key Responsibilities:<ul><li>
Develop and implement shared services strategies to enhance efficiency, standardization, and continuous improvement.
</li><li>Oversee day-to-day operations across HR, procurement, IT, marketing, accounting, and administration.
</li><li>Ensure compliance with policies, procedures, and quality standards in service delivery.
</li><li>Manage vendor relationships, contracts, and service level agreements to maximize value and performance.
</li><li>Lead process optimization initiatives and implement best practices across all shared services functions.
</li><li>Collaborate with leadership and school units to understand needs and deliver seamless support services.
</li><li>Lead, manage, and develop the shared services team, fostering a culture of accountability and high performance.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Management, or a related field; Master&rsquo;s degree is a plus.
</li><li>7+ years of progressive experience in managing shared services or operations in the education sector or related industries.
</li><li>Proven track record of leading cross-functional teams and driving process improvements.
</li><li>Strong knowledge of HR, finance, procurement, and IT service management.
</li><li>Excellent communication, leadership, and stakeholder engagement skills.
</li><li>Ability to manage multiple projects and deliver results in a fast-paced environment.
</li><li>Fluency in Arabic and English.</li></ul></div>

Shared Services Manager

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