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manager - content management

associate manager acquisition current account

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Job Title
 
 - Associate Manager-Acquisition(Current Account)
 
 
 
 Place of work
 
 - Pan - India
 
 
 
 Business Unit
 
 - Retail Banking
 
 
 
 Function
 
 -Branch Banking
 
 
 
 Compensations
 
 - Best in class in the industry. In addition valuable service awards would apply.
 
 
 
 Job Purpose
 
 
 
 The role entails direct customer interaction and is responsible for business acquisition of current accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Acquisition of NTB Current account customers in the identified segment and reference generation from the specified catchment area
 </li>
 <li>
 Ensure acquisition of high quality current accounts in terms of product mix, segments and constitution mix
 </li>
 <li>
 Proactive registration and activation of acquired customers to direct banking channels
 </li>
 <li>
 Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer
 </li>
 <li>
 Assist and support the Sales Manager in catchment mapping and scoping exercise
 </li>
 <li>
 Provide regular feedback to SM / RM on opportunities and customer needs
 </li>
 <li>
 Ensure adherence to selling norms and SOPs defined by the organization
 </li>
 <li>
 Ensure strict compliance with internal guidelines and external regulations
 </li>
 <li>
 Ensure quality sourcing in line with the Bank's policy
 
 
 </li>
 </ul>
 
 Secondary Responsibilities - List the deliverables other than primary, but essential for the role
 
 
 
 <ul>
 <li>
 High degree of market awareness and understanding of customer's needs
 </li>
 <li>
 Collaborate with other branch departments and functions to provide products and service offerings to the customer to ensure customer centricity
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Graduate - Any discipline
 
 
 Part Time / Full Time - Full Time
 
 
 
 Experience
 
 
 
 Minimum Number of Years - 0-4 years
 
 
 Industry &ndash; BFSI
 
 
 Functional Area &ndash; Sales
 
 
 Level / Capacity - Junior Management
</div>

Associate Manager-Acquisition (Current Account)

Air India SATS Airport Services Private Limited (AISATS)

<div>
 
 About the job
 
 
 
 
 
 
 Job Title: Senior Manager &ndash; Talent Acquisition
 
 
 
 
 Location:
 
 Hyderabad Airport
 
 
 
 Department:
 
 Human Resources
 
 
 
 
 
 
 About AISATS:
 
 
 
 AISATS is a leading airport services provider in India, offering comprehensive ground and cargo handling services across major airports. As a joint venture between Air India and SATS Ltd., we are committed to operational excellence, innovation, and delivering superior customer experiences.
 
 
 
 
 
 
 Role Overview:
 
 
 
 The Senior Manager Talent Acquisition will lead strategic hiring initiatives across AISATS, ensuring the organization attracts, engages, and retains top talent aligned with its growth and transformation goals. This role demands a forward-thinking leader with deep expertise in talent strategy, employer branding, and stakeholder management. Should have bulk &amp; blue collar hiring experience.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Talent Strategy &amp; Planning:
 
 </li>
 <li>
 Develop and execute a robust talent acquisition strategy aligned with business objectives.
 </li>
 <li>
 Forecast hiring needs in collaboration with business leaders and workforce planning teams.
 </li>
 <li>
 
 Leadership Hiring:
 
 </li>
 <li>
 Drive end-to-end leadership hiring across corporate and operational functions.
 </li>
 <li>
 Build strong pipelines for critical roles through proactive sourcing and market intelligence.
 </li>
 <li>
 
 Employer Branding &amp; Candidate Experience:
 
 </li>
 <li>
 Strengthen AISATS&rsquo;s employer brand through targeted campaigns and partnerships.
 </li>
 <li>
 Ensure a seamless and engaging candidate experience throughout the recruitment lifecycle.
 </li>
 <li>
 
 Stakeholder Management:
 
 </li>
 <li>
 Partner with CXOs, TA Executives, and functional heads to understand talent needs and deliver solutions.
 </li>
 <li>
 Manage external recruitment partners and vendors effectively.
 </li>
 <li>
 
 Data-Driven Decision Making:
 
 </li>
 <li>
 Leverage recruitment analytics to track performance, optimize processes, and report outcomes.
 </li>
 <li>
 Monitor market trends and competitor practices to stay ahead in talent acquisition.
 </li>
 <li>
 
 Team Leadership:
 
 </li>
 <li>
 Lead and mentor a team of recruiters and coordinators.
 </li>
 <li>
 Foster a culture of collaboration, agility, and continuous improvement.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 10&ndash;12 years of experience in talent acquisition, with at least 5 years in a leadership role.
 </li>
 <li>
 Bulk &amp; Blue Collar hiring experience is mandatory.
 </li>
 <li>
 Proven track record in managing large-scale hiring and executive search.
 </li>
 <li>
 Experience in aviation, logistics, or service industries preferred.
 </li>
 <li>
 Strong communication, stakeholder management, and analytical skills.
 </li>
 </ul>
 
 
</div>

Senior Manager Talent Acquisition

<div>
 
 
 About the job
 
 
 
 
 ABOUT AIR INDIA SATS AIRPORT SERVICES PRIVATE LIMITED
 
 
 
 AISATS, a leading gateway services provider in India, is a joint venture between Air India Limited (a part of the TATA Group) and SATS Ltd., one of the world&rsquo;s largest providers of air cargo handling services and Asia&rsquo;s leading airline caterer. &lsquo;AISATS&rsquo; is defined by its people &ndash; they are our greatest strength. Their commitment to seamless delivery and customer delight is what enables us to fulfil our brand promise of service excellence. This has been the hallmark of our business for more than a decade. With deep domain knowledge of the aviation ecosystem, we offer end-to-end ground handling services such as passenger and baggage handling, ramp handling, aircraft interior cleaning, load control and flight operations, and cargo handling services for general, perishable, transshipment, express courier and special cargo.
 
 
 
 
 
 
 
 
 
 Manager &ndash; Human Resources (HRBP)
 
 
 
 
 Location: Hyderabad
 
 
 
 
 
 
 JOB PURPOSE
 
 
 
 The Manager &ndash; HR Operations (HRBP) supports airport operational teams by executing HR strategies, managing core HR processes, and ensuring compliance with labor laws and aviation standards. This role bridges HR and business operations to drive employee engagement, performance, and operational efficiency
 
 
 
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 
 
 
 1. Strategic HR Business Partnering
 
 
 <ul>
 <li>
 Collaborate with business leaders to understand operational priorities and align HR strategies accordingly.
 </li>
 <li>
 Drive workforce planning, succession planning, and organizational design initiatives.
 </li>
 <li>
 Support change management and cultural transformation programs.
 </li>
 </ul>
 
 
 2. Talent Acquisition &amp; Onboarding
 
 
 <ul>
 <li>
 Oversee onboarding programs to ensure smooth integration and positive employee experience.
 </li>
 </ul>
 
 
 3. Employee Relations &amp; Engagement
 
 
 <ul>
 <li>
 Act as a trusted advisor for employee concerns, ensuring timely resolution and adherence to policies.
 </li>
 <li>
 Design and implement engagement initiatives, feedback mechanisms, and recognition programs.
 </li>
 <li>
 Promote Diversity, Equity &amp; Inclusion (DEI) across all levels.
 </li>
 </ul>
 
 
 4. Performance &amp; Development
 
 
 <ul>
 <li>
 Facilitate performance management cycles, ensuring quality feedback and development planning.
 </li>
 <li>
 Coach managers on effective people leadership and conflict resolution.
 </li>
 <li>
 Identify training needs and coordinate learning interventions for skill enhancement.
 </li>
 </ul>
 
 
 5. HR Operations &amp; Compliance
 
 
 <ul>
 <li>
 Ensure accurate execution of HR processes including payroll inputs, attendance, and benefits administration.
 </li>
 <li>
 Maintain compliance with labor laws, airport regulations, and internal policies.
 </li>
 <li>
 Drive process improvements and digital HR initiatives for operational efficiency.
 </li>
 </ul>
 
 
 6. Data Analytics &amp; Reporting
 
 
 <ul>
 <li>
 Monitor HR metrics such as attrition, absenteeism, and engagement scores.
 </li>
 <li>
 Provide insights through trend analysis and predictive analytics to support decision-making.
 </li>
 <li>
 Prepare reports for leadership reviews and audits.
 </li>
 </ul>
 
 
 7. Employee Experience &amp; Retention
 
 
 <ul>
 <li>
 Develop strategies to improve retention and career progression for operational staff.
 </li>
 <li>
 Implement well-being programs and initiatives to enhance employee satisfaction.
 </li>
 </ul>
 
 
 
 
 
 EDUCATIONAL QUALIFICATIONS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.
 </li>
 <li>
 
 6&ndash;8 years
 
 in Human Resources, with exposure to multiple HR functions (Talent Acquisition, Employee Relations, Performance Management, HR Operations).
 </li>
 <li>
 At least
 
 3 years in an HR Business Partnering role
 
 , preferably in a multi-location or large-scale operational environment.
 </li>
 <li>
 Familiarity with HRIS systems and labor law compliance.
 </li>
 </ul>
 
 
 
 
 
 PERSONAL CHARACTERISTICS &amp; BEHAVIOUR
 
 
 <ul>
 <li>
 Strong interpersonal and communication skills.
 </li>
 <li>
 Problem-solving and conflict resolution abilities.
 </li>
 <li>
 Attention to detail and process orientation.
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment.
 </li>
 </ul>
 
 
</div>

Manager – Human Resources (HRBP)

CIBC India

<div>
 
 
 About CIBC India:
 
 
 
 CIBC India is a technology and operations hub in Hyderabad, where you&rsquo;ll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether you&rsquo;re driving innovation in digital banking or streamlining client onboarding, you&rsquo;ll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: you&rsquo;ll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging. We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If you&rsquo;re ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.
 
 
 
 
 
 
 What You&rsquo;ll Be Doing (Position Summary):
 
 
 
 Reporting to HR Country Head, the Director, Talent Acquisition, India is responsible for executing end-to-end talent acquisition strategy for CIBC India Private Ltd. This role leads sourcing, selection and recruitment operations across all CIBC India functions, ensuring delivery of market-aligned and scalable hiring solutions. This role ensures that talent acquisition strategies are aligned to local market needs and provides exceptional candidate experience while deploying initiatives aimed at sourcing and selecting top talent, ensuring CIBC India&rsquo;s employer brand recognition.
 
 
 At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.
 
 
 
 
 
 
 How You&rsquo;ll Succeed (Responsibilities):
 
 
 
 
 Talent Acquisition Strategy &amp; Governance:
 
 
 <ul>
 <li>
 Develop and execute the local talent acquisition strategy aligned to CIBC India workforce plans and enterprise talent priorities.
 </li>
 <li>
 Collaborate with HR Country Lead and enterprise subject matter experts to operationalize and maintain talent acquisition processes for the India-based CIBC India.
 </li>
 <li>
 Constantly seek service efficiencies and deliverables at best-in-class standards through benchmarking, process improvement and a scalable workforce model.
 </li>
 <li>
 Oversee full-cycle recruitment activities driving operational efficiency, effectiveness, and ensuring compliance with hiring standards, Indian employment law, and CIBC enterprise practices.
 </li>
 <li>
 Manage relationships with third-party vendors and recruitment partners across all relevant recruitment activities, ensuring cost effectiveness and SLA compliance.
 </li>
 <li>
 Maintain accurate and timely data across all talent acquisition processes to support reporting, decision-making, and analytics.
 </li>
 <li>
 Utilizes data to optimize recruitment process and predicts future needs delivers insights that drive strategic decisions.
 </li>
 </ul>
 
 
 
 
 
 Sourcing &amp; Selection:
 
 
 <ul>
 <li>
 Design and implement sourcing strategies that reflect local market needs and support CIBC&rsquo;s hiring goals.
 </li>
 <li>
 Develop and manage talent pipelines across functions using a mix of channels, including job boards, referrals, vendors, and campus or community partnerships.
 </li>
 <li>
 Collaborate with enterprise teams to enhance CIBC&rsquo;s employer brand in the India market through innovative strategies and outreach initiatives.
 </li>
 <li>
 Lead and manage structured, consistent, and inclusive selection process, including interview coordination, assessments, and offer management.
 </li>
 </ul>
 
 
 
 
 
 Candidate Experience:
 
 
 <ul>
 <li>
 Partner with relevant internal stakeholders and vendors as needed to support pre-boarding, background screening, Day One and Post-Day-One activities.
 </li>
 <li>
 Champion inclusive and engaging candidate experience aligned with CIBC&rsquo;s purpose and values.
 </li>
 <li>
 Ensure consistent communication and feedback loops throughout the hiring journey.
 </li>
 </ul>
 
 
 
 
 
 Labor Market Analysis:
 
 
 <ul>
 <li>
 Monitor and assess local talent market trends to inform hiring strategies and support enterprise workforce planning activities.
 </li>
 <li>
 Provide labour market trends insights to enterprise teams and business stakeholders, highlighting opportunities and risks.
 </li>
 </ul>
 
 
 
 
 
 Team Leadership &amp; Stakeholder Management:
 
 
 <ul>
 <li>
 Lead and develop a team of talent acquisition professionals, fostering a collaborative and performance-driven work environment.
 </li>
 <li>
 Manages team capacity leveraging ATS reporting and requisition management practices.
 </li>
 <li>
 Collaborate with HRBPs, hiring managers, and enterprise teams to deliver responsive, high-quality hiring outcomes.
 </li>
 </ul>
 
 
 
 
 
 Change Management:
 
 
 <ul>
 <li>
 Leads and manages organizational changes related to talent acquisition.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 12+ years of experience
 
 
 
 Who You Are (Skills / Qualifications):
 
 
 
 
 Must Have Skills:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in human resources, Business Administration, or related field.
 </li>
 <li>
 Exceptional interpersonal, communication, and people leadership skills to build trust, foster engagement, and drive performance.
 </li>
 <li>
 Experience working in multinational or global organizations with matrixed environments.
 </li>
 <li>
 Proven leadership experience in talent acquisition with India market experience.
 </li>
 <li>
 Strong networking abilities and understanding of local talent market trends.
 </li>
 <li>
 Strong understanding of India hiring practices, labour regulations, and recruitment technologies.
 </li>
 <li>
 Experience executing full-cycle recruitment across technical and business roles.
 </li>
 <li>
 Demonstrated experience managing talent acquisition vendors.
 </li>
 <li>
 Ability to translate enterprise talent strategies into local delivery practices.
 </li>
 </ul>
 
 
 
 
 
 What CIBC India Offers:
 
 
 
 At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.
 
 <ul>
 <li>
 We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and Moment Makers, our social, points-based recognition program.
 </li>
 <li>
 Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide.
 </li>
 <li>
 We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development.
 </li>
 </ul>
 
 
 
 
 
 Privacy:
 
 
 
 By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement.
 
</div>

Director, Talent Acquisition [T500-22518]

Accordion

<div>
 
 Role Overview:
 
 
 This role is a part of our global Accordion group. The responsibilities and nature of critical deliverables for this role will be spanning across geographies (currently India, U.S &amp; U.K) with operations based out of our India office in Hyderabad.
 
 
 
 
 
 The Global Marketing Associate is a highly execution-oriented role within the marketing organization &mdash; focused on turning strategy into action through disciplined delivery, content upkeep, data hygiene, and day-to-day operational support. This role is for a doer: someone detail-oriented, reliable, and proactive, who takes pride in maintaining high standards and keeping marketing systems, content, and assets running smoothly.
 
 
 
 
 
 You will serve as the backbone of marketing execution, working closely with Marketing team members from around the globe to support marketing and growth initiatives through consistent follow-through. Success in this role would ensure marketing content, data, and digital properties are consistently accurate and up to date, marketing tools and repositories are clean, usable, and well maintained, and that nothing &ldquo;falls through the cracks.&rdquo;
 
 
 
 
 
 
 Content Execution &amp; Maintenance:
 
 
 
 Support ongoing execution and upkeep of marketing content across channels, including:
 
 <ul>
 <li>
 Case study organization, maintenance, and publishing &ndash; internal and external
 </li>
 <li>
 Bios for new hires and updates for existing team members &ndash; internal and external
 </li>
 <li>
 Create, convert, and maintain PowerPoint slides and presentation materials.
 </li>
 <li>
 Ensure all published content is accurate, on-brand, and current.
 </li>
 <li>
 Maintain content libraries and shared repositories for easy access and reuse.
 </li>
 <li>
 Support timely ad-hoc content requests while maintaining ongoing updates.
 </li>
 </ul>
 
 
 
 
 
 Website &amp; Digital Property Management:
 
 
 <ul>
 <li>
 Manage day-to-day website and digital property updates, including content uploads and basic page edits.
 </li>
 <li>
 Support SEO / GEO execution through content updates, tagging, and optimization best practices.
 </li>
 <li>
 Assist with publishing blog posts and thought leadership entries.
 </li>
 <li>
 Ensure consistency and accuracy across digital touchpoints.
 </li>
 <li>
 Partner to troubleshoot and improve site functionality as needed.
 </li>
 </ul>
 
 
 
 
 
 Marketing Operations &amp; AI Enablement Support:
 
 
 <ul>
 <li>
 Support internal AI-enablement initiatives through strong data hygiene and content entry and organization.
 </li>
 <li>
 Build, maintain, and improve marketing- and BD-related content within internal AI systems and intranet.
 </li>
 <li>
 Support development and upkeep of business development AI agents, partnering with Technology as needed.
 </li>
 <li>
 Support marketing/commercial connectivity.
 </li>
 </ul>
 
 
 
 
 
 Campaign &amp; Advertising Support:
 
 
 <ul>
 <li>
 Stand up initial drafts of marketing ads for review and optimization, including:
 </li>
 <li>
 Google Ads
 </li>
 <li>
 LinkedIn Ads
 </li>
 <li>
 Support campaign execution through asset preparation and coordination.
 </li>
 <li>
 Maintain organized records of campaign materials and versions.
 </li>
 </ul>
 
 
 
 
 
 Performance Analysis &amp; Competitive Reporting:
 
 
 <ul>
 <li>
 Support tracking, reporting, and foundational marketing analytics.
 </li>
 <li>
 Assist with performance reporting across campaigns, website, and content.
 </li>
 <li>
 Help translate data into clear summaries and actionable insights for the team.
 </li>
 <li>
 Conduct competitive research and basic competitive reporting.
 </li>
 </ul>
 
 
 
 
 
 Qualification:
 
 
 <ul>
 <li>
 2&ndash;4 years of experience in marketing, marketing operations, digital marketing, or a related role.
 </li>
 <li>
 Strong execution mindset &mdash; comfortable end-to-end and following through on tasks.
 </li>
 <li>
 Proficiency in PowerPoint; comfort creating, converting, and maintaining slides.
 </li>
 <li>
 Experience working with websites, CMS platforms, and digital publishing tool (LinkedIn, Google)
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Good communication skills, with an emphasis on written updates/ trackers.
 </li>
 <li>
 Comfort working across tools, systems, and content libraries.
 </li>
 <li>
 Ability to manage multiple requests and priorities simultaneously.
 </li>
 <li>
 Willingness to partner cross-functionally and learn new tools and processes.
 </li>
 </ul>
 
 
</div>

Accordion India - Associate – Branding & Marketing

Freshworks

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 About the Role:
 
 
 
 
 
 Freshworks seeks an experienced Senior Engineering Manager to lead a growing team of Engineers that builds and scales one of our many products. As a technical leader, you own the engineering vision and oversee the technical standards your team thrives on. As a manager of engineers, you coach and develop our promising, young talent and ensure their collective energy is applied effectively and efficiently to accomplish not only the organizational goals, but also their individual career goals. An accomplished record as an individual contributor and experience managing an engineering team is expected to fill these shoes.
 
 
 
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Own the development practices and standards for your team.
 </li>
 <li>
 Own the technical architecture, drive engineering design and shoulder critical decisions.
 </li>
 <li>
 Understand, prioritize, and deliver the feature roadmap while chipping away at the technical debt.
 </li>
 <li>
 Work effectively with a cross-functional team of product managers, designers, developers, and QA
 </li>
 <li>
 Own the communication of the team&rsquo;s progress and perception of the team itself.
 </li>
 <li>
 Collaborate with the Support team to keep track of and triage technical issues and track them through to resolution.
 </li>
 <li>
 Collaborate with Talent Acquisition to drive sourcing, screening, interviewing and recruitment of the right talent for your team.
 </li>
 <li>
 Continuously improve the productivity of your team by identifying investments in technology, process, and continuous delivery
 </li>
 <li>
 Own the morale of your team, unblock them at critical junctures, break ties in a timely manner.
 </li>
 <li>
 Own the careers of your team members, deliver regular and timely feedback, represent your team for annual reviews and reward your performers.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Education: Bachelor's Degree in the technical field OR equivalent work experience
 </li>
 <li>
 A minimum of 12 years of relevant professional work experience
 </li>
 <li>
 A minimum of 3 years of experience in managing a high performing engineering team
 </li>
 <li>
 A minimum of 6 years of object-oriented software development experience as an individual contributor
 </li>
 <li>
 Experience developing software in a commercial software product development environment
 </li>
 <li>
 A polyglot in programming languages with the ability to learn new technologies as the need arises
 </li>
 <li>
 Experience building large-scale performance services
 </li>
 <li>
 Experience leading teams that built software products for scale
 </li>
 <li>
 Clear and confident spoken and written communication
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
</div>

Senior Manager - Engineering

Wipro

<div>
 Job description:
 
 
 Job Description
 
 
 Role Purpose
 
 
 The purpose of this role is to increase revenue, maximize process efficiency &amp; cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account.
 
 ͏
 
 Do
 
 <ul>
 <li>
 
 Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms&nbsp;
 
 </li>
 <li>
 Strategy Planning with Senior Stakeholders&nbsp;
 <ul>
 <li>
 Collaborate with leaders to provide strategic and operational plans associated with the account
 </li>
 <li>
 Plan the strategy for the coming years by identifying new geographies for alternate revenue streams
 </li>
 <li>
 Ensure a deep enough understanding of clients&Atilde;&cent;&Acirc;&euro;&Acirc;&trade; individual experiences to head off potential issues before they become problems&nbsp;
 </li>
 </ul>
 </li>
 <li>
 Contract compliance &amp; adherence&nbsp;
 <ul>
 <li>
 Ensure all SLA parameters are met in the account and maintain a green card at all times
 </li>
 <li>
 Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited
 </li>
 <li>
 Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines
 </li>
 </ul>
 </li>
 </ul>
 ͏
 <ul>
 <li>
 Delivery governance in the account&nbsp;
 <ul>
 <li>
 Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project&nbsp;
 </li>
 <li>
 Ensure a green card for all accounts in terms of performance and quality
 </li>
 <li>
 Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags
 </li>
 <li>
 Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders
 </li>
 <li>
 Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage
 </li>
 <li>
 Ensure regular invoicing as per the contract terms and condition
 </li>
 <li>
 Forecast and track key account metrics
 </li>
 </ul>
 </li>
 <li>
 Invoicing
 <ul>
 <li>
 Timely submission of invoices to the client as defined in the SOW
 </li>
 <li>
 Provide information required and resolve any invoicing issues raised by the client
 </li>
 </ul>
 </li>
 <li>
 Collect and analyze statistics (costs, customer service metrics etc.)
 </li>
 <li>
 &nbsp;Assume responsibility of budgeting and tracking expenses
 </li>
 </ul>
 ͏
 <ul>
 <li>
 
 Ensure outstanding performance against key metrics mentioned in the agreement
 
 </li>
 <li>
 Regular cadence around contract compliance
 <ul>
 <li>
 Evaluate performance with key metrics (accuracy, customer service metrics etc.)
 </li>
 <li>
 Set direction for the team, track progress against targets through regular cadence calls and course correct as require
 </li>
 <li>
 Drive the focus of the team on quality and adherence to contract compliance processes
 </li>
 <li>
 Drive and implement structured cadence around quality, both process and transactional
 </li>
 <li>
 Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed&nbsp;
 </li>
 <li>
 Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc.
 </li>
 </ul>
 </li>
 </ul>
 ͏
 <ul>
 <li>
 Resource Allocation &amp; Retention
 <ul>
 <li>
 Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
 </li>
 <li>
 Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery&nbsp;
 </li>
 <li>
 Optimize manpower and minimize leakages by working closely with delivery head
 </li>
 <li>
 Ensure retention by offering relevant trainings and certifications of all allocated resources&nbsp;
 </li>
 <li>
 Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team&nbsp;
 </li>
 </ul>
 </li>
 <li>
 Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects
 </li>
 </ul>
 
 
 
 &nbsp;
 
 
 Experience: 5-8 Years
 
 .
 
 
 &nbsp;
 
 
 Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
 
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MID LEVEL MANAGER (MLM) L2

Explore 25+ Associate manager acquisition current account in Hyderabad this February. Find roles across top companies and apply now to boost your career.