customer service representative Jobs in Egypt

customer service representative

business development manager Jobs in Egypt

business development manager

sales manager

customer success specialist Jobs in Egypt

customer success specialist

account lead - consumer(egypt) Jobs in Egypt

account lead - consumer(egypt)

b2c sales lead

Just to Learn

<ul><li>Plan and execute parent-facing campaigns via Meta, Instagram, and WhatsApp.</li><li>Convert digital leads to paying subscribers &mdash; manage the full funnel from ad click to payment.</li><li>Manage and coach the B2C Sales Specialist &mdash; assign leads, review conversion rates, and track performance.</li><li>Coordinate with the Marketing Manager on B2C campaign creative and targeting.</li><li>Track CAC per channel &mdash; target 250 EGP CAC per acquired student.</li><li>Build and manage a WhatsApp parent community for leads and current subscribers.</li><li>Report weekly to the CCO on the B2C pipeline and conversion metrics.</li></ul>Pay: E&pound;12,000.00 - E&pound;30,000.00 per monthWork Location: Hybrid remote in Heliopolis

B2C Sales Lead

Hyyperworld Ltd

Position Type: Full-Time / Remote Reports To: Sales Manager / Business Development ManagerSalary: $300 per month plus commissionJob SummaryWe are seeking a seasoned, high-performance Expert Caller to act as the primary bridge between our marketing efforts and our sales team. The expert caller will be responsible for proactively reaching out to potential B2B/B2C leads, qualifying them based on specific criteria, and scheduling high-quality appointments for our sales executives. In addition to calling, this role requires strong administrative skills to manage CRM data, follow-ups, and pipeline reporting.Key Responsibilities<ul><li>Outbound Prospecting &amp; Cold Calling: Execute high-volume outbound calls (cold and warm) to identify and engage prospective clients.</li><li>Appointment Setting: Coordinate, schedule, and confirm sales appointments/meetings for Account Executives, ensuring accurate time zone management and calendar updates.</li><li>Lead Qualification: Assess prospective clients against company criteria (e.g., BANT - Budget, Authority, Need, Timeline) to ensure high-quality leads enter the pipeline.</li><li>CRM &amp; Administrative Duties: Meticulously log all calls, emails, and interaction notes in the CRM (e.g., Salesforce, HubSpot). Perform administrative tasks like updating database records and managing follow-up sequences.</li><li>Objection Handling: Utilize advanced persuasion techniques to overcome objections, respond to inquiries, and turn rejections into opportunities.</li><li>Script Personalization: Adapt provided scripts to engage different personalities naturally without sounding robotic.</li></ul>Required Skills &amp; Qualifications<ul><li>Experience: 5+ years of experience in outbound sales, appointment setting</li><li>Communication: Exceptional verbal and written English communication skills, with a professional and friendly phone demeanor.</li><li>Technical Proficiency: Proficiency in CRM software (Salesforce, HubSpot, Pipedrive) and VoIP phone systems.</li><li>Persistence &amp; Resilience: A thick-skinned, results-driven mindset that thrives under pressure and handles rejection gracefully.</li><li>Organization: Strong organizational skills to manage, follow up, and track a high volume of leads.</li><li>Research Abilities: Ability to perform quick research on prospects using LinkedIn or search engines to personalize outreach.</li></ul>Preferred Qualifications<ul><li>Experience in B2B sales or high-ticket service industries.</li><li>Experience using sales automation tools (e.g., Apollo.io, Salesloft).</li></ul>Job Types: Full-time, PermanentPay: E&pound;15,000.00 per monthApplication Question(s):<ul><li>Are you comfortable with this work mode. Monday - Friday (7am - 8pm UK Time), Sundays (4.5 hours work)</li></ul>Experience:<ul><li>Expert calling: 2 years (Required)</li><li>Sales: 2 years (Preferred)</li><li>Appointment setting: 2 years (Preferred)</li></ul>

Expert Callers (All Egyptians)

Bosch

<div>Company Description 
Robert Bosch Egypt is a growing company of the Bosch Group located in Cairo, Egypt. We operate in the business divisions Mobility Aftermarket, Power Tools and Security Systems.
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people&rsquo;s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.
Join in and feel the difference. 
Job Description 
<ul><li>
Deploy, control, and develop all concept activities in workshops (quality, processes, skills, business development, and communication).</li><li>
Drive the acquisition of new workshops and network expansion, including organizing candidate meetings and assessments.</li><li>
Evaluate the market to identify and recruit suitable candidates for workshop concepts, evaluate their business potential, and prepare them for joining the Bosch workshop network.</li><li>
Ensure workshops meet Bosch Car Service (BCS) requirements (CD/CI, training, processes) and address improvement opportunities from audits and assessments.</li><li>
Ensure the implementation of concept packages to workshop partners, achieving economic targets.</li><li>
Enable workshops to maximize turnover and performance while adhering to supplier strategy, quality, and service standards.</li><li>
Establish development plans for workshops in cooperation with sales teams &amp; technical services.</li><li>
Monitor and guide workshops on Bosch Service Excellence implementation and performance.</li><li>
Facilitate and guide workshops on participation in campaigns and promotional B2C activities, including sales promotions and local advertising.</li><li>
Assist in resolving customer complaints, ensuring high levels of customer satisfaction, and maintaining service standards.</li><li>
Participate in national and regional BCS conventions and meetings.</li><li>
Provide feedback to regional and country functions on market developments and competition.</li><li>
Regularly communicate and report on workshop performance and development.</li></ul> 

Qualifications 
EDUCATION<ul><li>
Relevant Degree or equivalent experience in business or automotive fields</li><li>
Honours in business management is advantageous</li></ul>
EXPERIENCE<ul><li>
Proven 5 years of Experience in workshop management, business development, or sales</li><li>
Strong understanding of the automotive industry &amp; workshop operations.</li></ul>
SKILLS<ul><li>
Proficient in English &amp; Arabic</li><li>
Excellent skills in MS Office &amp; SAP</li><li>
Proficient in workshop business analysis &amp; developing actionable plans</li><li>
Ability to work under pressure and meet deadlines</li><li>
High efficiency in time management</li><li>
Strong communication and presentation skills, with an ability to build sustainable relationships.</li><li>
Valid Driver's license.</li></ul> 

Additional Information 
<ul><li>
Agile and flexible in adapting to changing situations</li><li>
Trustworthy and reliable</li><li>
Responsible and dependable</li><li>
Collaborative team player and autonomous</li><li>
Assertive with clear and confident communication</li><li>
Hard‑working and disciplined</li><li>
Knowing how to work in an intercultural group</li></ul></div>

Workshop Consultant (Mobility Aftermarket)

Qara Digital Solutions

<div>
 Are you passionate about crafting seamless user experiences and elegant interfaces that truly solve user problems? We&rsquo;re looking for a
 
 Senior UX/UI Designer
 
 to lead complex design initiatives and help elevate the overall design quality and consistency of our products.
 
 
 This role is ideal for someone who combines strong UX thinking with exceptional UI execution and enjoys collaborating across teams to deliver meaningful product experiences.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Own end-to-end UX/UI design for key product features and user flows
 </li>
 <li>
 Translate business and user needs into user journeys, wireframes, and high-fidelity designs
 </li>
 <li>
 Ensure alignment with our design system, accessibility standards, and best practices
 </li>
 <li>
 Collaborate closely with Product, Engineering, and UX Writing teams
 </li>
 <li>
 Review work and mentor other designers when needed
 </li>
 <li>
 Contribute to design governance, documentation, and continuous improvement
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Strong experience in UX research, interaction design, and UI design
 </li>
 <li>
 Ability to simplify complex requirements into intuitive user experiences
 </li>
 <li>
 Proficiency with modern design tools such as Figma, Sketch, or Adobe XD
 </li>
 <li>
 Strong visual and product design skills
 </li>
 <li>
 Experience building and maintaining design systems, UI kits, components, assets, and design architecture
 </li>
 <li>
 Hands-on experience with Design Thinking methodologies
 </li>
 <li>
 Strong problem-solving and analytical abilities
 </li>
 <li>
 Excellent communication and collaboration skills
 </li>
 <li>
 Experience working within multidisciplinary design teams
 </li>
 <li>
 Experience designing mobile-first products for iOS and/or Android
 </li>
 <li>
 Previous experience in B2C products
 </li>
 <li>
 Familiarity with developer handoff best practices
 
 
 </li>
 </ul>
 
 Why Join Us?
 
 
 
 You&rsquo;ll be part of a collaborative environment where design plays a critical role in shaping product strategy and user satisfaction. Your work will directly impact how thousands of users interact with our products every day.
</div>

Senior UI/UX Designer

Orascom Investment Holding

<div>
 
 Job Title:
 
 Marketing Strategist
 
 
 
 Function:
 
 Commercial
 
 
 
 Reports to:
 
 Marketing &amp; PR Manager
 
 
 
 Role Purpose:
 
 Developing and managing the company's marketing channels.
 
 
 
 Location:
 
 Cairo, Egypt
 
 
 
 Direct Reports:
 
 
 
 <ul>
 <li>
 Content Specialist
 </li>
 <li>
 Social Media Moderation Supervisor
 
 
 
 </li>
 </ul>
 
 Description of the accountability:
 
 
 
 <ul>
 <li>
 Create and implement comprehensive marketing plans aligned with business goals to drive brand awareness, customer engagement, and lead generation.
 </li>
 <li>
 Assist in setting strategic pillars for all social media content.
 </li>
 <li>
 Oversee all marketing activities, ensuring campaigns are aligned with brand strategy &amp; guidelines and meet agreed-upon goals. And Serve as the primary liaison between the company and external agencies.
 </li>
 <li>
 Establish KPIs and performance metrics for marketing/production efforts managed by agencies.
 </li>
 <li>
 Monitor campaign results and generate insights to ensure that objectives are being met, adjusting where necessary.
 </li>
 <li>
 Capture and analyze the appropriate social data/metrics, insights and best practices, and then present the information.
 </li>
 <li>
 Manage the marketing budget, including allocating resources for various projects and campaigns handled to ensure cost-effective use of the marketing budget and maximizing return on investment (ROI).
 </li>
 <li>
 Conduct market research to stay informed about industry trends, competitor activities, and customer preferences, and adjust plans accordingly.
 </li>
 <li>
 Set up and optimize company pages within each social media platform.
 </li>
 <li>
 Monitor online activity across internal departments, company partners, and external content creators to ensure that anyone advertising the company's assets is following established guidelines and best-practice rules.
 </li>
 <li>
 Perform social media listening to stay up to date and identify opportunities to influence public perception.
 </li>
 <li>
 Strategize, plan, and oversee the creation of the company's social media calendar.
 </li>
 <li>
 Consolidate with the performance/growth specialist on campaign optimizations, retention &amp; retargeting efforts, and ads spending.
 </li>
 <li>
 Ability to set guidelines for moderators and intervene during high-stakes public interactions.
 
 
 
 </li>
 </ul>
 
 Education:
 
 Bachelor's degree
 
 
 
 Key Job Skills and Differentiating Competencies Required:
 
 
 
 <ul>
 <li>
 Ability to understand the product and the customers need
 </li>
 <li>
 Project management &amp; agency governance
 </li>
 <li>
 B2B &amp; B2C communication skills
 </li>
 <li>
 Social media listening skills
 </li>
 <li>
 Performance marketing literacy
 </li>
 <li>
 Crisis communication &amp; community management
 </li>
 <li>
 Data analysis and insights reporting
 </li>
 <li>
 Leadership and teamwork skills
 </li>
 <li>
 Willingness to learn
 </li>
 <li>
 Familiarity with all digital media platforms and their algorithms
 </li>
 <li>
 Familiarity with CRO, SEO, and GEO
 </li>
 <li>
 Familiarity with relevant AI marketing tools
 </li>
 <li>
 Good photography and videography eye
 </li>
 <li>
 Familiarity with photo and video editing software is a plus
 
 
 
 </li>
 </ul>
 
 Minimum Experience and Knowledge:
 
 4 - 6 years out of which 2 - 3 years in a leadership position
</div>

Marketing Strategist - Blu EV

Deutsche Bahn

<div><div><div>Railways for the world of tomorrow.</div></div><div><div> 
Deliver Egypt&rsquo;s first High Speed Rail Service with DBEE. DBEE is a joint venture between DB International Operations and Elsewedy Electric. DB International Operations provides rail operations and maintenance worldwide; Elsewedy Electric, global energy and infrastructure solutions provider. Together, we combine strong local capabilities with proven global railway expertise to enable efficient, safe and sustainable passenger and freight mobility on Egypt&rsquo;s first High Speed Rail network. We are looking for transport and mobility professionals with substantial experience in railway operations and projects in Egypt or worldwide. Join us to deliver this landmark project in Cairo.</div></div>
Reporting to the C-Level, the Sales &amp; Revenue Manager will be responsible for developing, implementing and continuously updating commercial strategies that optimize revenue, pricing, and drive passenger growth and service quality for the high-speed railway project in Egypt. This role ensures that sales channels, fare structures, on-board revenues and promotional activities are designed to meet market demand, achieve financial targets, and position the railway as a competitive and attractive mobility solution for passengers and cargo customers.<div></div><div> 
Responsibilities:</div> 
<ul><li>
Leading the drafting, updating and implementation of the revenue strategy for high-speed, regional and cargo transports including yield management based on own suggested or given goals of the strategy. This includes continuously engaging, discussing and achieving approval by the client of the revenue strategy.</li><li>
Drafting, updating and implementing other revenue, fare and/or yield management strategies, solutions and plans (e.g. onboard sales, optional online and mobile ticket sales webpage, supporting the fare collection plan, setting peak/off-peak or other variable fare types, etc). Engaging with other departments, incl Operations and Security (cash collection) to develop and execute the different plans and strategies and solutions.</li><li>
Develop suggestions for prices and price changes, as well as pricing guidelines are made and aligned with all relevant stakeholders</li><li>
Ensure to make demand forecasts considered in proposed revenue strategy including how the revenue per product will perform</li><li>
Align the revenue out of the proposed revenue strategy with the finance department and the CxOs and the client to project expected profit or loss</li><li>
Ensuring gathering data, estimating and reporting of KPIs around revenue strategy and tracking their performance against plans and estimates</li><li>
Ensuring that the revenue strategies are aligned internally and with the client</li><li>
Ensure close collaboration with the Communication Manager to use positive or negative news or communication &amp; marketing for alignment with revenue strategy</li><li>
Ensure that the strategies suggested are reliable/achievable and deviations are assessed and minimized with new revenue strategies as far as possible</li><li>
Develop measures and perform Sales activities to attract new customers as passengers or customers. Align and engage with the client, seeking his support to increase demand.</li></ul><div><div>
Qualifications:</div> 
<ul><li>
University degree in an engineering, business or equivalent area (min. Bachelor)</li><li>
Min 5 years of professional experience in a similar role ideally in the transport or a similar industry</li><li>
International experience is an advantage</li><li>
Proven knowledge in developing demand studies, pricing strategies and revenue strategies in public transport or a price sensitive and highly competitive industry</li><li>
Excellent communication skills and a confident demeanor towards customers, employees, national and international shareholders and state organizations</li><li>
Strong analytical skills and the ability to think and work independently as well as distinctive collaboration and team working skills</li><li>
High level of integrity and discretion in handling confidential information and dealing with professionals inside and outside the company</li><li>
Able to work efficiently and accurately when under pressure to meet tight deadlines</li><li>
Strong international and intercultural competencies</li><li>
Experienced in Sales and Yield Management to optimize revenue</li><li>
Excellent English and Arabic skills, German is advantageous</li></ul><div> 
Competencies:</div> 
<ul><li>
Experienced in drafting and implementing revenue strategies</li><li>
Experienced in drafting and implementing yield strategies</li><li>
Experienced in Sale of services in B2C and in B2B</li><li>
Ability to perform effectively in a fast-paced, start-up environment, adapting quickly to changing priorities and managing multiple tasks.</li><li>
Strong ability to work under pressure and meet challenging deadlines, ensuring timely completion of assignments.</li><li>
Solution-oriented mindset, actively seeking opportunities to address challenges and improve operational efficiency.</li><li>
Strong client or stakeholder orientation and a quick response attitude, providing exceptional service to internal and external stakeholders.</li><li>
Strong interpersonal skills, able to interact at all levels of the organization and collaborate as a team player.</li><li>
Ability to work with a diverse workforce in intercultural environments, promoting inclusivity and cultural sensitivity.</li><li>
Proficient in MS Office (PowerPoint, Teams, Outlook, Excel, Word, etc.) and relevant IT systems, leveraging technology for efficient support.</li></ul></div></div>

Sales & Revenue Manager (f/m/d)

Coca-Cola HBC

<div>
 
 
 Department:
 
 Digital Customer &amp; Consumer
 
 
 
 Location:
 
 EG, GR and BG
 
 
 
 
 
 
 Purpose of the job
 
 
 
 As a Solution architect in the D365 CRM solution area ensures long term stability, performance and continuous evolution of the CRM solutions. The person will design E2E solutions across the different architecture layers, functional, technical while ensuring data integrity &amp; compliance with CCH enterprise architecture principles.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Collaborate with the product team &amp; business partners in capturing requirements and translate them into high-level solution design, highlighting the pre-requisites, risks, impact on performance
 </li>
 <li>
 Support the creation of a product roadmap based on the continuous evolution of the business &amp; technology trends
 </li>
 <li>
 Create &amp; maintain Solution Design for D365 customer engagement apps within the scope of Power Platform.
 </li>
 <li>
 Create &amp; maintain Solution Design for D365 mobile first features and proficiency with D365 mobile apps configurations.
 </li>
 <li>
 Create &amp; maintain Solution Design for the web applications, using HTML, CSS, JS, Angular, React, and NodeJS.
 </li>
 <li>
 Assure usage of Azure DevOps CD/CI Pipelines (ALM, YAML).
 </li>
 <li>
 Troubleshoot and resolve technical issues as needed.
 </li>
 <li>
 Responsible to document the solution architecture design and capture functional/technical artificats that describe the E2E solution design using TOGAF principles, using Azure DevOps Wiki.
 </li>
 <li>
 Coordinate &amp; collaborate with CCH architect community, security &amp; enterprise architect to ensure validation of the design principles and contribute to continue building the CCH cohesive landscape.
 </li>
 <li>
 Ensure proper integration design of the product with cloud solutions where relevant and collaborate with integration teams to provide recommendations and support for design &amp; delivery
 </li>
 <li>
 Coordinate with technical architects &amp; Ops teams to ensure proper solutions layers are identified, monitoring is enabled and part of a sustainable &amp; maintainable support model.
 </li>
 <li>
 Work very closely with Platform Architect on Performance Improvements opportunities and new functionalities architecture
 </li>
 <li>
 Participate in product assessment (RFI/RFP) and provide technical analysis &amp; recommendations based on internal capabilities / technology trends available in the market.
 </li>
 <li>
 Adopt SAFE Agile principles and foster &amp; advocate CI/CDs processes ensuring DevSecOps practices are in the DNA of every product lifecycle
 </li>
 <li>
 Stay up-to-date with emerging trends and technologies in the industry.
 </li>
 <li>
 Work with the vendor development team to align on code changes that improve the state of the solution architecture to meet Coca-Cola Hellenic business requirements.
 </li>
 </ul>
 
 
 ARE THESE YOUR SECRET INGREDIENTS?
 
 
 <ul>
 <li>
 University Degree in computer science or equivalent.
 </li>
 <li>
 Min 5 years of experience in working as a Senior Developer or Solution Architect or Business Analyst in the Microsoft D365 Sales, Customer Service or Field Services areas of B2B or B2C preferably in the FMCG industry.
 </li>
 <li>
 Proven experience in architecture principles using SOA patterns &amp; TOGAF framework or similar.
 </li>
 <li>
 Product experience &amp; hands-on D365 CRM Platforms, integration with SAP ERP backend or any similar technology.
 </li>
 <li>
 Architecture Certifications on cloud technology or D365 Platforms well appreciated.
 </li>
 <li>
 Strong knowledge of web development using HTML, CSS, JS, Angular, React, and NodeJS.
 </li>
 <li>
 Proficient in computer networks, programming principles, computer architectures, systems programming, data structures and algorithms (knowledge of Azure data factory), object-oriented programming (.NET, C#), front-end programming (custom PCF development), Advanced SQL skills, software development methodologies (Agile and SCRUM), cloud development and ops (Azure infra, azure functions, Azure service bus, Azure Event Hub, Application Insights). Unit testing development and Load test implementation (Playwright, JMeter)
 </li>
 <li>
 Understand hosting models using hybrid architecture models - on-premise &amp; cloud solutions (Azure, AWS,&hellip;) using IaaS, Paas, SaaS and their impact on the product lifecycle
 </li>
 <li>
 Experience with Azure DevOps CD/CI Pipelines (ALM).
 </li>
 <li>
 Strong understanding and experience in Agile Delivery Methodology. Hands on experience with Scaled Agile framework will be considered as an advantage.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Strong communication and influencing skills.
 </li>
 <li>
 English proficiency
 </li>
 </ul>
 
 
 
 
 
 ABOUT YOUR NEW TEAM:
 
 
 
 We are a family of 33 thousand engaged people. Each and every one of us is the secret ingredient of Coca-Cola HBC &ndash; one of the world&rsquo;s largest bottlers and partner of The Coca-Cola Company. Our every day mission is to delight over 715 million consumers by offering a choice of over 100 iconic global and favorite local brands in the moments that matter, 24 hours a day, 7 days a week. We are a truly empowered and talented team that drives superior results by winning and learning every day in 29 countries, across 3 continents. Our success comes from us working together as one to make a positive difference for the local communities we serve.
 
 
 
 
 
 
 AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
 
 
 
 Including and celebrating different people and opinions is embedded in our growth story. We are committed to fostering diverse teams that reflect the communities we serve, and to creating an inclusive environment where everyone&rsquo;s unique perspectives are valued and heard. By constantly building a diverse and inclusive workplace, we enrich our decision-making and provide ever more innovative solutions and shared value.
 
</div>

Solution Architect D365

Explore 801+ B2c sales lead in Egypt this April. Find roles across top companies and apply now to boost your career.