accounts officer

assistant manager finance Jobs in Karachi

assistant manager finance

finance manager

finance officer

account officer

banking manager

Mobilink Bank

<div>
 
 
 Department:
 
 Branch Operations- IMD
 
 
 
 Reports To:
 
 Executive Manager Branch Operations
 
 
 
 Job Grade:
 
 OG-I
 
 
 
 Total Positions:
 
 01
 
 
 
 Location:
 
 Karachi Saddar - Islamic Branch
 
 
 
 
 
 
 What is Banking Services Manager Islamic - MMBL?
 
 
 
 As a Banking Services Manager (BSM), you will be responsible for driving asset and liability business growth, ensuring effective financial planning, and managing branch operations in a Shariah-compliant manner. You will lead a branch team to achieve sales and profitability objectives, strengthen customer relationships, and maintain compliance with Islamic banking standards and SBP regulations.
 
 
 
 
 
 
 What does a Banking Services Manager Islamic &ndash; MMBL does?
 
 
 <ul>
 <li>
 Lead and uplift the branch operations team and act as a true supervisor of branch affairs.
 </li>
 <li>
 Work in close liaison with Branch Manager to achieve optimum results .
 </li>
 <li>
 To supervise &amp; administer the operations of branch in a manner that bank's policies procedure and SBP prudential Regulations are fully adhered
 
 including Shariah compliance guidelines
 
 .
 </li>
 <li>
 To create a working environment where customer get best attention and service.
 </li>
 <li>
 To ensure staff under domain is working in line with Islamic Banking SOP's, controls and ensure to recommend timely rotation of staff.
 </li>
 <li>
 To ensure that concept of dual control is fully adhered and secrecy of cash safe keys and test keys/passwords are not compromised.
 </li>
 <li>
 All system related inputs/outputs are signed jointly and output/input reports are properly sealed and kept in record.
 </li>
 <li>
 To attend auditors (Internal/External/SBP), Internal Control and arrange compliance of their reports with in timelines.
 </li>
 <li>
 To observe cash in safe/cash on counter limits.
 </li>
 <li>
 To prepare and submit all MIS/Confirmations as and when required. To attend customer's complaints for their timely resolution.
 </li>
 <li>
 To ensure that account balancing is carried out on independent basis and outstanding items in all suspense, excess, shortage, prepaid expenses accounts are reviewed and balanced as per actual on monthly basis
 </li>
 <li>
 Maintenance and balancing of Security Stationary periodically as per SOP.
 </li>
 <li>
 Supervise and Maintain record of all account opening and its related operations.
 </li>
 <li>
 To ensure daily balancing of cash book, vault and necessary reports are prepared.
 </li>
 <li>
 To arrange handling of all departments and not limited to Deposits, Cash tellers, Bills, Inward/Outward Clearing/Remittances, HRD, Credits, Jazz Cash, Borrower/Nonborrower accounts, Recoveries and all other Islamic Banking Activities in a manner that internal control remains in place, customers remain satisfied and operational risks are minimized
 
 with adherence to Islamic principles
 
 .
 </li>
 <li>
 Authorization and supervision of all type of financial and non-financial transactions requests on the system on real time by ensuring no transaction Is left unauthorized at day end.
 </li>
 <li>
 Ensure proper staff backup is available for critical position.
 </li>
 <li>
 Ensure staff punctuality and adherence to bank dress code.
 </li>
 <li>
 To nominate staff for training in consultation with LM
 </li>
 <li>
 To maintain close co-ordination and cooperation between departments of Bank for smooth conduct of bank's business.
 </li>
 <li>
 To keep an eye on staff behavior and activities and report if any suspiciousness is observed.
 </li>
 <li>
 Supervise custody and record keeping Of PDC's, Gold, Pass Books, Duplicate Keys, ATM Combination Codes and any security.
 </li>
 <li>
 To manage HR and admin related matters of branch staff.
 </li>
 <li>
 Ensure that all the processes are completed successfully before the end of the day and physical vouchers are checked, tallied and stitched with User Activity Reports on daily basis.
 </li>
 <li>
 Any other duty assigned by Line Manager.
 </li>
 </ul>
 
 
 
 
 
 What are we looking for, and what does it take to be a Banking Services Manager Islamic - MMBL?
 
 
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Hold a Bachelor&rsquo;s degree in marketing or commerce from a reputable Institution. MBA will be preferable (Subject to approval).
 </li>
 <li>
 Have a minimum of 5 years of relevant work experience,
 
 with prior experience in Islamic banking highly preferred
 
 .
 </li>
 <li>
 Diploma/ certification in Islamic Banking will be given preference.
 </li>
 </ul>
 
 
 
 
 
 Essential Skills:
 
 
 <ul>
 <li>
 Knowledge of Islamic Banking &amp; practices
 </li>
 <li>
 Proficient in MS Office
 </li>
 <li>
 Strong analytical skills
 </li>
 <li>
 Team management
 </li>
 <li>
 Time management
 </li>
 <li>
 Negotiation skills
 </li>
 <li>
 Customer Relationship
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Sound communication and interpersonal skills
 </li>
 </ul>
 
 
 
 
 
 Desirable Skills:
 
 
 <ul>
 <li>
 Skilled in business planning, retail banking and customer service
 </li>
 <li>
 Thorough understanding of compliance and regulatory requirements for bank
 
 including Shariah compliance and Islamic banking regulations.
 
 </li>
 </ul>
 
 
 
 
 About MMBL:
 
 
 
 
 
 Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan instalments), mobile wallets, insurance, G2P, B2B &amp; B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
 
 
 
 
 
 Why Join MMBL?
 
 
 
 
 
 This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.
 
</div>

Banking Services Manager - Islamic

Mashreq

<div>
 
 
 Job Purpose:
 
 
 
 The role delivers information technology solutions to fulfil business and functional requirements. Responsible for managing the SDLC of Change management in Core and Treasury banking from business requirements to technical specifications, delivery, and post implementation maintenance activities. Responsible for managing the production support &amp; Delivery for the most critical application of the bank. &ndash; Core banking and Treasury Systems Developing and executing the build / support strategy of technology by achieving objectives and goals. Responsibilities include, guiding and mentoring the team and delivering unique service by providing high quality of support. Accountable for delivery / support and manage Core Banking system and Treasury Systems that can impact the bank with huge financial losses, reputational issues, regulator warnings/penalties and also can incur huge operational losses. Responsible to lead the Core and Treasury Production Support and Change function at Technology Pakistan within the SLA, schedule, budget and scope parameters, including testing &amp; overseeing the quality and compliance controls throughout the project life cycle.
 
 
 
 
 
 
 Key Result Areas:
 
 
 <ul>
 <li>
 Manage a diversified team of professionals both offshore and outsourced who are responsible for application support pan bank.
 </li>
 <li>
 Responsible for achieving agreed SLAs Conduct system analysis and provide support in response to user issues.
 </li>
 <li>
 Provide technical expertise and recommendations in the assessment of issues and initiatives to support and enhance systems.
 </li>
 <li>
 Review and evaluate business requirements against existing and proposed systems, providing a recommended approach to providing a solution.
 </li>
 <li>
 Analysis of functional requirement change impact to existing systems. Prepare solution documentation (System Requirement Specifications - SRS) describing deliverables to meet requirements.
 </li>
 <li>
 Ability to prepare &amp; execute Technical Design Specifications &amp; Program Helping the development team in explaining the Banking concept and to verify for the correct issues resolution/functionality developed by the team.
 </li>
 <li>
 Ability to prepare Test Cases and its test data for executing test cases. Actively participate in issue resolution activities by guiding &amp; assisting development team and building a good functional repo with development teams.
 </li>
 <li>
 Understand the Business requirements from the Bank and effectively convert &amp; prepare the Requirement Specifications &amp; Functional specifications.
 </li>
 <li>
 Implement customized FLEXCUBE solutions at Bank sites, conduct integration testing.
 </li>
 <li>
 Ability to support treasury Systems and related Interfaces. Specifications for enhancements, change request.
 </li>
 <li>
 Prepare/verify production transfer documentation. Perform root cause analysis (RCA) arising from production system disruption.
 </li>
 <li>
 Prepare and maintain documentation describing custom configuration and parameterization of 3rd party provided solutions.
 </li>
 <li>
 Monitor applications to ensure adequate system resources to process at production standards.
 </li>
 <li>
 Provides technical guidance, information and instruction to other IT staff requiring broader subject knowledge
 </li>
 </ul>
 
 
 
 
 Operating Environment, Framework and Boundaries, Working Relationships
 
 
 <ul>
 <li>
 Helping the development team in explaining the Banking concept and to verify for the correct issues resolution/functionality developed by the team.
 </li>
 <li>
 Ability to prepare Test Cases and its test data for executing test cases.
 </li>
 <li>
 Actively participate in issue resolution activities by guiding &amp; assisting development team and building a good functional repo with development teams.
 </li>
 <li>
 Understand the Business requirements from the Bank and effectively convert &amp; prepare the Requirement Specifications &amp; Functional specifications.
 </li>
 <li>
 Implement customized FLEXCUBE solutions at Bank sites, conduct integration testing.
 </li>
 <li>
 Specifications for enhancements, change request.
 </li>
 <li>
 Prepare/verify production transfer documentation.
 </li>
 <li>
 Perform root cause analysis (RCA) arising from production system disruption.
 </li>
 <li>
 Prepare and maintain documentation describing custom configuration and parameterization of 3rd party provided solutions.
 </li>
 <li>
 Monitor applications to ensure adequate system resources to process at production standards.
 </li>
 <li>
 Provides technical guidance, information and instruction to other IT staff requiring broader subject knowledge.
 </li>
 <li>
 Problem Solving Ability to break down complex issues and identify most important and relevant information and options.
 </li>
 <li>
 Ability to present and discuss problems with others toward permanent solution.
 </li>
 <li>
 Investigate and understand the cause of defects raised.
 </li>
 <li>
 Interpret, understand and resolve user support issues.
 </li>
 <li>
 Ability to perform root cause analysis.
 </li>
 <li>
 Recommend solutions to system or process obstacles
 </li>
 </ul>
 
 
 
 
 
 Decision Making Authority &amp; Responsibility:
 
 
 <ul>
 <li>
 Responsible to design functional solutions to business requirements.
 </li>
 <li>
 Prepare and maintain documentation.
 </li>
 <li>
 Use effective judgement to weigh different options for achieving better results within appropriate timeframes.
 </li>
 <li>
 Highlight any concerns affecting workplace deliverables.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills and Experience:
 
 
 <ul>
 <li>
 Cross border team management experience.
 </li>
 <li>
 Strong business orientation, domain knowledge to comprehend user requirements.
 </li>
 <li>
 Strong organizational, team building and leadership qualities.
 </li>
 <li>
 Engineer / Post Graduate with 15+ years of experience in FLEXCUBE hands on experience with product designing and implementation.
 </li>
 <li>
 Minimum 8 years in team management, project management , managing core implementation and any Treasury Systems.
 </li>
 <li>
 Knowledge of Banking domain is a must.
 </li>
 <li>
 Having Extensive hands on experience in FCUBS V11.x &amp; FLEXCUBE 14.x version delivery, development and support.
 </li>
 <li>
 Experience in any banking production support (L1/L2 Support) environment is an advantage.
 </li>
 <li>
 Knowledge of Oracle PL / SQL programming is must.
 </li>
 <li>
 Should have worked on the Product Designing and implementation with respect to Business requirements.
 </li>
 <li>
 Strong understanding of SDLC process &ndash; architecture, design, development and supportStrong inter personal communication skills.
 </li>
 <li>
 Experience of Banking Operations in particular Core Banking, General Ledger, Loans, Treasury Products.
 </li>
 <li>
 Payments, Trade Finance and other related Banking channels.
 </li>
 <li>
 Exposure of manual testing of Banking software applications is a plus.
 </li>
 <li>
 Experience in Banking Production Support is an advantage.
 </li>
 <li>
 Excellent Project Management Experience
 </li>
 </ul>
 
 
</div>

Senior Manager Core Banking & Treasury (Mashreq Digital Bank Pakistan)

Mashreq Corporate & Investment Banking Group

<div>
 
 
 Main Project Deliverables
 
 
 <ul>
 <li>
 Lead the bank&rsquo;s wholesale Islamic product development initiatives by addressing the gaps in Wholesale Islamic offering Identified by the incumbent, and the wholesale business 1) between Mashreq&rsquo;s Al Islami and Mashreq&rsquo;s Conventional offerings, and 2) viz-e-viz the competition
 </li>
 <li>
 Develop new product areas or enhancements required for Islamic wholesale business in coordination and work closely with all counterparties and partners i.e. the Shariah Governance Team, Global Transactional Banking, Operations, other product &amp; business partners, Technology etc. to fix the gaps in the wholesale offerings. Support gap analysis across Wholesale Islamic business. Be fully responsible for end-to end synergic, comprehensive and best in class wholesale proposition/offering
 </li>
 <li>
 Work on the propositions to develop/enhance the Islamic Banking offering, ensuring that basic infrastructure, technological support, operational processes are in place or built, to ensure smooth execution of the Islamic Banking business/products
 </li>
 <li>
 Supporting business &amp; sales team with product onboarding &amp; execution, guiding RMs on product &amp; offering familiarity. Regular interaction with RMs to explain the Islamic Structure/offerings and take the RM through the details
 </li>
 <li>
 The job holder is entrusted with completing and upgrading the Islamic offering in terms of reviewing and enhancing the documentation in line with Mashreq&rsquo;s Conventional and competitor platforms. Interact with the Shariah Team/Legal/Ops/Compliance etc to ensure all requisite approvals are in place
 </li>
 <li>
 Work with the respective digital squads to make sure Islamic is being comprehensive incorporated in the offering
 </li>
 <li>
 Work with Marketing on promoting Mashreq Al Islami Proposition
 </li>
 <li>
 Work with the Business Intelligence Unit /Advance Data Analytics teams to create dash boards for Islamic Business monitoring
 </li>
 </ul>
 
 Audit/Governance
 
 <ul>
 <li>
 SOPs, Product Manuals, PPGs, SLAs, Diagnostics
 </li>
 <li>
 Work closely with the Shariah Team to make sure all documentation, FATWA&rsquo;s, AAOIFI&rsquo;s and any Shariah policies are being implemented properly across the divisions
 </li>
 </ul>
 
 Financial
 
 <ul>
 <li>
 Ensure all Fee/Annuity revenue is correctly captured into Islamic GLs and all Annuity Accruing products&rsquo; completeness is ensured via systemic checks
 </li>
 <li>
 Ensure correct Account / rate set up by operations on Islamic cases, account by account tracking on Islamic cases in provisioning buckets
 </li>
 </ul>
 
 
 Operating Environment, Framework and Boundaries, Working Relationships
 
 
 <ul>
 <li>
 Work closely with back-end teams, operations, MIT, Customer experience, divisions for developing backend seamless solutions for new products and propositions for Islamic banking customers
 </li>
 <li>
 Work with all channel owners to align distribution process for Islamic banking customers
 </li>
 <li>
 Support and lead back-end process establishment and improvement for new product and propositions, cross functional stakeholders
 </li>
 <li>
 Ensure adherence to Compliance and Shariah Guidelines
 </li>
 </ul>
 
 
 Problem Solving
 
 
 <ul>
 <li>
 Work closely with product managers, seeking to influence executions and resource allocation processes to create a sense of priority and urgency for Islamic activities
 </li>
 <li>
 Ensure sales and service processes are effective and meets or exceeds customer expectation
 </li>
 <li>
 Work with the distribution framework and operational support functions, effective implementation with many stakeholders will be a deliverable
 </li>
 </ul>
 
 
 Decision Making Authority &amp; Responsibility
 
 
 <ul>
 <li>
 Have thorough understanding of business dynamics across the divisions to leverage on multiple product / service needs of Islamic Banking customers to better position Islamic offering as a key part of a truly valuable customer proposition / offer
 </li>
 <li>
 Aggressive growth in a market where there is a growing penetration from competition where Mashreq Group Business is at AED 15.7 billion and the Islamic Business in the United Arab Emirates is around USD 220 Billion
 </li>
 <li>
 Evaluate features, profitability and positioning of products and ensure each maximized the customer take-up and commercial reward for Mashreq bank
 </li>
 </ul>
 
 
 Knowledge, Skills and Experience
 
 
 <ul>
 <li>
 Minimum 10 years of banking and finance experience with superior knowledge in business backend, execution requirements in general banking segment, Experience of working within large and complex financial institution/(s) is a must
 </li>
 <li>
 Understand all product features and islamic structures of corporate banking and international banking
 </li>
 <li>
 Strong analytical, problem solving, planning, interpersonal and execution skills &amp; Business understanding
 </li>
 <li>
 Ability to lead close critical items coordinate with product teams keeping focus on customer centricity
 </li>
 <li>
 Strong commercial orientation and effective people management skills
 </li>
 <li>
 Knowledge of all aspects of the marketing mix, with strengths in basic product execution and backend support
 </li>
 <li>
 Business degree or equivalent professional qualification
 </li>
 </ul>
 
 
</div>

Product Manager - Wholesale Islamic Banking

<div>
 
 
 Job Purpose
 
 
 
 Ensure the smooth operation and continuous improvement of multiple critical applications within Pakistan Digital Retail Banking (PK DRB). Oversee the management of both Run and Change activities for these applications, ensuring maximum availability, stability, and performance. Coordinate with business and technical teams to address issues, implement changes, and provide comprehensive support to the business. Ensure compliance with organizational policies and procedures. Prepare and present regular status reports to management and stakeholders on support and change management activities. Provide training and knowledge transfer to team members and stakeholders.
 
 
 
 
 
 
 Key Result Areas
 
 
 <ul>
 <li>
 Ensure timely resolution of support tickets for all managed applications.
 </li>
 <li>
 Monitor system performance and ensure maximum availability and stability of all managed applications.
 </li>
 <li>
 Manage and support change management processes &amp; prioritisation, QPMs etc. to ensure smooth implementation of changes.
 </li>
 <li>
 Ensure the team provides comprehensive UAT support to the business, ensuring all test cases are executed and issues are resolved.
 </li>
 <li>
 Ensure compliance with organizational policies and procedures in all support and change management activities.
 </li>
 <li>
 Support HQ team in system maintenance activities and ensure smooth operations during maintenance windows.
 </li>
 <li>
 Provide training and knowledge transfer to team members and stakeholders to ensure continuity of support.
 </li>
 <li>
 Identify and implement system improvements to enhance performance and reduce complexity.
 </li>
 <li>
 Prepare and present regular status reports to management and stakeholders on support and change management activities.
 </li>
 </ul>
 
 
 
 
 
 Operating Environment, Framework and Boundaries, Working Relationships
 
 
 <ul>
 <li>
 Lead the Development of all business requirements and ensure the effective participation of team for project activities and required deliverables.
 </li>
 <li>
 Would be interacting with the higher level management &amp; senior business users to understand their requirements and automation needs.
 </li>
 <li>
 Effective Co-ordination with business and HQ stakeholders to manage their expectation.
 </li>
 <li>
 Foster collaboration with business units, internal teams, and technology stakeholders, maintaining open communication and alignment.
 </li>
 <li>
 Adhere to organizational policies, compliance, and procedures, ensuring effective participation in project activities and deliverables.
 </li>
 <li>
 Provide general administrative support to the team, including, meetings, knowledge transfer and Timesheet reporting, preparation of weekly status report.
 </li>
 <li>
 Track performance of individuals in team and conduct performance appraisals on periodic basis.
 </li>
 </ul>
 
 
 
 
 
 Problem Solving
 
 
 <ul>
 <li>
 Lead the team in effectively managing and resolving crises, ensuring minimal disruption to business operations.
 </li>
 <li>
 Develop and implement crisis management plans and protocols to handle unexpected issues promptly and efficiently.
 </li>
 <li>
 Conduct thorough root cause analysis to identify the underlying issues causing system or process failures in coordination with respective application owners.
 </li>
 <li>
 Ensure clear and effective communication with users regarding system issues, updates, and resolutions.
 </li>
 <li>
 Collaborate with business and technical teams to address and resolve post-production issues effectively.
 </li>
 <li>
 Break down complex business requirements and identify relevant information and options for optimized solutions.
 </li>
 <li>
 Investigate and understand the cause of SIT/UAT defects raised. Recommend solutions to system or process obstacles.
 </li>
 </ul>
 
 
 
 
 
 Decision Making Authority &amp; Responsibility
 
 
 <ul>
 <li>
 Prioritization of change for all PKDRB related requirements in liaison with App Owners.
 </li>
 <li>
 Consult with the Head of OPS &amp; Tech for critical or high-impact decisions to ensure alignment with organizational goals.
 </li>
 <li>
 Use effective judgment to weigh different options and achieve better results within appropriate timeframes.
 </li>
 <li>
 Proactively highlight any concerns affecting workplace deliverables to ensure timely resolution.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 <ul>
 <li>
 12+ years of relevant experience in IT with production &amp; development support experience.
 </li>
 <li>
 Good oral / written communication skills.
 </li>
 <li>
 Hands-on experience and good experience on System of records.
 </li>
 <li>
 Experience of managing Core Banking or Prime modules would be of great advantage.
 </li>
 <li>
 Thorough knowledge of Retail Tech functions.
 </li>
 <li>
 Various project experience working with Nadra, Onelink, Euronet etc. &amp; schemes like Visa, MasterCard, JCB, Amex, Diners.
 </li>
 <li>
 Experience on DevOPS is an advantage.
 </li>
 </ul>
 
 
</div>

Senior Manager Retail Tech Support (Mashreq Digital Bank Pakistan)

Habib Bank AG Zurich

<div>
 
 
 Job Title:
 
 MIS Officer / MIS Analyst
 
 
 
 Designation:
 
 Manager
 
 
 
 Location:
 
 HBZ Services Pakistan (Subsidiary of Habib Bank Ag Zurich)
 
 
 
 Experience Required:
 
 Minimum 3-4 years (Banking Sector)
 
 
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 Timing &amp; Holiday: Canada Time 6pm-3am
 
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Prepare and maintain
 
 MIS reports
 
 for banking operations, management, and regulatory compliance.
 </li>
 <li>
 Automate reporting processes to improve efficiency and data accuracy.
 </li>
 <li>
 Extract, analyze, and interpret financial data for insights and decision-making.
 </li>
 <li>
 Collaborate with teams in
 
 Canada
 
 to ensure seamless operations and reporting.
 </li>
 <li>
 Monitor and improve data management practices to comply with banking regulations.
 </li>
 <li>
 Support internal and external audits with the necessary data and reports.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 
 Experience:
 
 Minimum 3-4 years in the banking sector, with expertise in MIS reporting.
 </li>
 <li>
 
 Education:
 
 ACCA, ICMA or master&rsquo;s degree in finance, Business Administration, or a related field.
 </li>
 <li>
 
 Technical Skills:
 
 Proficiency in
 
 Excel (Advanced), Power BI, and banking MIS tools
 
 .
 </li>
 <li>
 
 Analytical Skills:
 
 Ability to interpret large datasets and generate meaningful insights.
 </li>
 <li>
 
 Communication Skills:
 
 Strong coordination skills to work with teams across different time zones.
 </li>
 <li>
 
 Attention to Detail:
 
 Accuracy in data handling and reporting.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 <ul>
 <li>
 Experience working with
 
 Banking Systems (CBS)
 
 and financial reporting platforms.
 </li>
 <li>
 Familiarity with
 
 automated reporting tools
 
 and process optimization techniques.
 </li>
 </ul>
 
 
</div>

MIS Officer / MIS Analyst

STAR HR Services Group

Title: Call Center General Manager &ndash; Banking related BPO Services<ul><li>Location: Karachi (Shahrah-e-Faisal)</li><li>Employment Type: Full-time &ndash; Onsite</li><li>Experience required: Over all 8 to 10 years and at least 3 to 4 years in lead position</li></ul>About the RoleWe are seeking an experienced and dynamic General Manager to lead and oversee our Banking and BPO divisions, ensuring operational excellence, service quality, and client satisfaction. The ideal candidate will bring extensive experience in both banking call centre operations and the BPO industry, with a proven ability to drive strategic growth, manage large teams, and optimize performance metrics.This leadership role requires a strategic thinker with hands-on operational expertise, capable of driving productivity, maintaining client relationships, and ensuring alignment with organizational objectives.Key Responsibilities<ul><li>Lead and manage day-to-day operations across multiple banking and BPO processes, ensuring consistent achievement of KPIs, SLAs, and client expectations.</li><li>Develop and implement strategic operational plans to improve efficiency, productivity, and service quality.</li><li>Build and sustain strong client and stakeholder relationships, acting as a primary point of contact for operational matters and ensuring service excellence.</li><li>Supervise, mentor, and coach operations managers, team leads, and call centre staff to maintain a high-performance culture.</li><li>Oversee workforce planning, budgeting, and resource allocation to optimize team performance.</li><li>Monitor and analyze key performance metrics including call volumes, AHT, CSAT, and operational efficiency to identify trends and drive continuous improvement.</li><li>Drive process innovation, automation, and digital transformation initiatives to enhance delivery capabilities.</li><li>Ensure compliance with banking regulations, company policies, and data protection standards.</li><li>Prepare and present performance reports and business reviews to senior management and clients.</li><li>Collaborate across departments to align operations with broader business growth and transformation strategies.</li></ul>Key Skills Required<ul><li>Operations &amp; Performance Management (KPI/SLA)</li><li>Banking Call Centre &amp; BPO Operations</li><li>Client &amp; Stakeholder Relationship Management</li><li>Strategic Planning &amp; Execution</li><li>Process Improvement &amp; Automation</li><li>Leadership &amp; Team Development</li><li>Data-driven Decision Making</li><li>Compliance &amp; Quality Management</li></ul>Other Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field (Master&rsquo;s/MBA preferred).</li><li>7&ndash;10 years of experience in operations management within BPO and/or banking call centre environments, with at least 3 years in a senior leadership role.</li><li>Proven track record in stakeholder management and client-facing communication.</li><li>Strong leadership and people management skills, with experience managing large, multi-layered teams.</li><li>Excellent analytical, decision-making, and problem-solving abilities.</li><li>Proficient in MS Office and call centre management tools (CRM, ACD, reporting systems, etc.).</li><li>Exposure to international client operations preferred.</li></ul>What We Offer<ul><li>Competitive compensation and benefits package</li><li>Leadership role in a rapidly growing, tech-driven organization</li><li>Opportunity to work with international clients and leading-edge BPO/banking processes</li><li>Collaborative, innovative, and performance-oriented work environment</li></ul>APPLY NOWJob Type: Full-timePay: Rs300,000.00 - Rs350,000.00 per monthEducation:<ul><li>Master's (Preferred)</li></ul>Experience:<ul><li>Call Center or BPO: 5 years (Required)</li><li>Banking Call Center: 5 years (Preferred)</li></ul>Work Location: In person

Call Center General Manager – (for Banking related BPO Services)

<div>
 Job PurposeResponsible for managing the critical applications of the bank payments processing platform. Works effectively with the business stakeholders, internal teams and vendor in ensuring the product road map and the payment platforms and process improvements. Ensure payments products delivery and support strategy are aligned with the management objectives and goals. Ensures strategic vendor partnership and aligning products / industry road maps of the Payment platforms with business strategy. Responsible for guiding and mentoring the team locally and ensuring high quality of delivery and cross functional expertise with the team.
 
 Key Result AreasManage a diversified team of professionals locally and vendor resources who are responsible for the Payment applications support &amp; project deliveriesProvide expertise and recommendations in the assessment of initiatives to support and enhance systemsPerform appropriate level of stakeholder management across business, technology and clientsEnsure projects and initiatives are aligned to and delivered against the business objectives, serve as highest project internal escalation levelLeading the team to adhere to project and delivery compliance, ensuring compliance of project delivery to PMO, QMS, risk, audit &amp; architecture guidelinesWork as part of a multi-disciplinary team in accordance with defined quality management practices, to achieve the common banks objectivesWorks with business representative, stakeholder to ensure alignment of delivery with the business demandInteract with the team of professionals who are responsible for payment applications (FCY and LCY) support and deliveryAssist the project delivery team during project deliveries as requiredConverge the requirements from regulators and effectively conclude on business requirementCollaborate closely with Product Owners and team members to identify and socialize product and deliverySupport and influence delivery operations within Payments platforms by continually looking for opportunities to streamline delivery, increase business value and measure platform value via metrics and measuresEffectively communicate and showcase the purpose and value of solutions being deliveredProvides strong analytical and problem-solving skillsDemonstrates effective techno-managerial skills, and Proven oratory and written skills
 
 Operating Environment, Framework and Boundaries, Working RelationshipsInteract with project stakeholders from various business and functional reviewsProvide innovative approaches to business problems utilizing existing platforms, AI-ML, Automation tools and solutionsCo-ordination with business and third party stakeholders to manage their expectationEnsure that the management is (at all times) informed of all regulatory risks, issues and their statusAligns to the business continuity and Disaster Recovery plans as per technology framework
 
 Problem SolvingFull compliance with the change management process for all deliverable and production rolloutEnsure Test and release management disciplineProblem and incident managementIncident are reviewed and ensure controls and resolutions in place to avoid similar incidents
 
 Decision Making Authority &amp; ResponsibilityHighlight any concerns affecting deliverables or product/platforms supportsUse effective judgement for achieving better results within an appropriate timeframeEnforce the company&rsquo;s policies and procedures
 
 Knowledge, Skills and ExperienceAbility to communicate clearly with business users and other teamsHands on expertise in payments domainIn depth knowledge on banking business and payment processesGood verbal and written communicationGood analytical / communication skills
</div>

Senior Manager Payments & Integration Services (Mashreq Digital Bank Pakistan)

Explore 647+ Banking manager in Karachi this December. Find roles across top companies and apply now to boost your career.