customer service representative

call center representative

b2b english- associate customer success Jobs in Cairo

b2b english- associate customer success

bei customer service consultant Jobs in Cairo

bei customer service consultant

c1 english telesales specialist (b2c) & bdr (b2b) Jobs in Cairo

bilingual customer service

ETISAL International Group

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 Company Description
 
 
 
 ETISAL International Group, a renowned Business Process Outsourcing (BPO) company, is dedicated to delivering high-value, customized solutions to global clients. With expertise in understanding and addressing unique business needs, the company focuses on helping organizations optimize operations and better serve their customers. Leveraging a deep appreciation of cultural diversity and industry best practices, ETISAL International ensures top-notch quality and innovative services. By prioritizing transparency, flexibility, integrity, and passion, the company consistently exceeds client expectations. ETISAL is committed to enhancing management processes, human capital, and operational standards to lead in the BPO industry.
 
 
 
 Role Description
 
 
 
 We are seeking a Monolingual Customer Support Representative (English Speaker) for an on-site, full-time role located in Cairo, Egypt. The representative will provide exceptional customer service, respond to client inquiries, resolve issues, and ensure all customer interactions are handled professionally. The role involves troubleshooting customer concerns and ensuring customer satisfaction while maintaining a high standard of communication and client support. Team collaboration and customer focus are at the core of this role.
 
 
 
 Qualifications
 
 
 
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 Proficiency in Customer Support and Customer Service methodologies
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 Strong skills in ensuring Customer Satisfaction and handling client needs
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 Excellent Communication skills, both verbal and written
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 Proven abilities in Troubleshooting and problem-solving
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 Ability to adapt swiftly and provide accurate, timely resolutions
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 Positive attitude, proactive approach, and ability to work collaboratively in a team
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 Experience in a customer-facing or call center role is an advantage
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 Bachelor&rsquo;s degree is a plus but not mandatory
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 </ul>
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Monolingual Customer Support Representative (English Speaker)

TikTok

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 Responsibilities
 
 
 About the Team
 
 The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.
 
 
 As part of the LIVE Platform Trust and Experience team, the Service Excellence team provides world-class service and experience for customers and creators.
 
 
 Roles &amp; Responsibilities
 
 - Act as the primary point of contact for Arabic-speaking customers, ensuring smooth communication and excellent service delivery.
 
 - Handle escalations from Arabic-speaking customers across CRM, email, phone, and chat channels, ensuring professionalism and empathy.
 
 - Translate, explain, and clarify complex processes or policies to Arabic-speaking customers to ensure full understanding.
 
 - Document Q&amp;A and solutions in both Arabic and English in the knowledge management tool for global team use.
 
 - Identify and resolve the root causes of escalated issues, with special focus on trends among Arabic-speaking customers.
 
 - Escalate high-risk or urgent cases involving Arabic-speaking customers to the appropriate authority promptly.
 
 - Partner with product, operations, and support teams to address recurring Arabic-language customer concerns and improve service processes.
 
 - Provide linguistic and cultural insights to help the team better serve Arabic-speaking markets.
 
 - Reduce repeat escalations by identifying ongoing issues and proposing process improvements for Arabic-speaking regions.
 
 - Deliver timely, accurate, and culturally sensitive responses to both internal and external escalations.
 
 - Adhere to service guidelines while ensuring accessibility and inclusivity for Arabic-speaking users.
 
 - Support business initiatives and ad-hoc projects, particularly those related to Arabic-language support and regional engagement.
 
 
 
 Qualifications
 
 
 Minimum Qualifications:
 
 - BA/BS degree or equivalent practical experience.
 
 - Proficiency in Arabic is essential, as you will be required to communicate with external customers in Arabic
 
 - Requires a minimum of 2 years' experience in a customer service environment.
 
 
 Preferred Qualifications:
 
 - Experienced working for live-streaming / user-generated content platforms is a plus.
 
 - Works comfortably with Microsoft Word and Excel.
 
 
 
 About TikTok
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 
 
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 &ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>

TikTok LIVE - Global Customer Service Representative, Arabic Speaking

Concentrix

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 Concentrix is Hiring German Speakers in New Cairo / October
 
 
 
 
 Salary up to 35 K EGP Gross
 
 
 
 No Experience Needed!
 
 
 
 
 Responsibilities
 
 
 
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 Communicate with customers via phone, email and chat
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 Provide knowledgeable answers to questions about product, pricing and availability
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 Work with internal departments to meet customer's needs
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 </ul>
 
 
 
 Qualifications
 
 
 
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 B2 / C1 Level in German
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 B1 in English
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 Graduates Preferred
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 </ul>
 
 
 
 Benefits
 
 
 
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 Social &amp; Medical Insurance
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 Transportation 24/7
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 Promotions in 6 Months
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 Competitive Salary and Bonuses
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 Iftar and Suhoor Plans ( In Ramadan )
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 </ul>
 
 
 
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German Speakers Customer Service

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 Teleperformance is a global leader in outsourced customer experiences and business process outsourcing, with a presence in more than 80 countries worldwide. Established in Egypt in 2007, the company operates seven sites across New Cairo, Mohandessin, Katameya, Alexandria, and Tanta. Serving diverse industries such as travel, tourism, consumer electronics, and telecommunications, Teleperformance supports over 45 projects in countries including Canada, the US, the UK, and the Middle East. With expertise in over 25 languages, Teleperformance is dedicated to delivering exceptional service and fostering innovation.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time, on-site position for a customer service representative located in Cairo, Egypt.
 
 
 In this role, you will handle customer interactions via calls, emails, or chat to provide support, address inquiries, and resolve issues efficiently. You will focus on delivering outstanding customer satisfaction and maintaining a positive customer experience in alignment with company standards.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Strong skills in Customer Support, Customer Service, and handling inquiries professionally and empathetically
 </li>
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 Experience in ensuring Customer Satisfaction and driving positive Customer Experience through excellent communication and problem-solving
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 Proficiency in English (level B2/C1) to handle interactions with English-speaking customers
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 Ability to work effectively in a team and adapt to diverse customer needs
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 A degree or equivalent education is preferred, but relevant customer service experience will be considered
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 Previous experience in a customer service role is a plus
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 </ul>
 
 
 
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English Customer Service (B2/C1)

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 WAVE 1 - FAST PROMOTION
 
 
 Teleperformance Cairo is hiring Customer Service Representative for a newly launching LOB. Hiring for a telecommunication accounts that includes responding to customer inquiries, uncapped sales and billing.
 
 
 
 
 
 Location - New Cairo
 
 
 
 
 
 Teleperformance Benefits:
 
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 Net Salary 19k - Including KPIs in the Euro Equivalent.
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 Sales Uncapped
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 195 Euro Performance-based Bonus
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 Transportation all over Cairo &amp; Giza
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 Paid Training - learn and get paid!
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 Get promoted within 3-6 months!
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 Medical &amp; Social Insurance
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 Requirements:
 
 
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 University Graduates
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 Interested in Sales
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 Flexible with rotational/night shifts
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 English - Fluent (B2 or above)
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 </ul>
 
 
 
 
 
 Apply now and don't miss the opportunity of a high salary &amp; getting promoted immediately!
 
 
 
 
 
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English Customer Service |(Chat,Voice)

TTEC

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 Be the spark that brightens days and ignite your career with TTEC&rsquo;s award-winning employment experience. A s a
 
 CSenior Customer Service Representative - English speaking - Nights &ndash; supporting Volkswagen (VWG)
 
 working in our Cairo location
 
 ,
 
 you&rsquo;ll be a part of creating and delivering amazing customer experiences for Volkswagen's business customers while you also #ExperienceTTEC, an award-winning employment experience and company culture. You&rsquo;ll be a part of bringing humanity to business. #experienceTTEC
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 Do you have a passion for helping others? In this role, you&rsquo;ll support retailers for Volkswagen, the leading multi-branded motor manufacturer. Whether it&rsquo;s getting answers for customers quickly, consulting on products or resolving their issues with a smile, you&rsquo;ll be the difference between their customer experience being just average or an exceptional one.   You&rsquo;ll receive inbound contacts across multiple channels from retailers across our client&rsquo;s brands. You&rsquo;ll make outbound contacts where required and work with third parties in resolving retailer questions and business process related cases. You&rsquo;ll build effective and efficient working relationships with key client contacts within relevant networks and with external and internal third parties.
 
 
 
 During a Typical Day, You&rsquo;ll
 
 
 
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 Providing customer service to VW dealerships and retailers
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 Be a VW brand advocate
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 Liaise with other suppliers such vehicle logistics companies, port authorities, IT support desk, and external fulfilment operations
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 Keep up to date with products, pricing, marketing, business developments and procedures
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 Highlight issues, trends, or areas of opportunity for improvement of services
 
 
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 </ul>
 
 What You Bring To The Role
 
 
 
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 Experience supporting business processes, client handling skills within an automotive retail environment or with a strong interest or working knowledge of cars / commercial vehicles and the supporting retailer service Networks
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 Client focused and resolution-oriented mindset
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 Strong written communication skills
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 Ability to demonstrate negotiation, conflict management and empathy skills
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 Computer savvy
 
 
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 What You Can Expect
 
 
 
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 Supportive of your career and professional development
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 An inclusive culture and community minded organization where giving back is encouraged
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 A global team of curious lifelong learners guided by our company values
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 Base wage plus performance bonus opportunities
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 And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit https://mybenefits.ttec.com for more information.
 
 
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 </ul>
 
 A Bit More About Your Role
 
 
 
 We&rsquo;re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can&rsquo;t be taught &ndash; a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
 
 
 You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
 
 
 
 About TTEC
 
 
 
 TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day&mdash;and it starts with the talent behind the experience.
 
 
 TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
 
 
 
 Job
 
 
 
 _Customer Care Representative
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English speaking - Senior Customer Service Representative – Nights

Capgemini

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 About Capgemini
 
 
 
 Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of &euro;22.1 billion.
 
 
 
 Job Responsibilities
 
 
 
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 Write, edit, and maintain high-quality UX content across digital products, including web, mobile apps, and service platforms in both English and Arabic
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 Create clear, concise, and user-centered microcopy, including labels, buttons, tooltips, notifications, onboarding flows, and error messages
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 Collaborate closely with UX designers, product managers, and developers to ensure content aligns with user journeys, design systems, and product goals
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 Contribute to and work within established content style guides, voice and tone systems, and bilingual content standards
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 Ensure all content is culturally relevant, accessible, inclusive, and aligned with localization best practices
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 Participate in design reviews, content workshops, and usability testing to validate and refine content solutions
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 Maintain consistent terminology and messaging across all digital touchpoints, ensuring coherence within the design system
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 Support continuous improvements to the client&rsquo;s content strategy by identifying gaps, simplifying complex interactions, and providing UX writing recommendations
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 Use tools such as Figma, Ditto, Frontitude, or Lokalise to collaborate, manage, and deliver content efficiently
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 Work with cross-functional teams to ensure content meets technical, business, and user experience requirements
 
 
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 </ul>
 
 Job Requirements
 
 
 
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 Native-level proficiency in both English and Arabic (written and spoken)
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 3&ndash;5 years of professional experience in UX writing, content design, digital copywriting, or related fields
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 Strong portfolio showcasing user-focused content across digital products (web, mobile, or conversational interfaces)
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 Solid understanding of UX principles, user flows, information architecture, and interaction design basics
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 Experience creating microcopy, onboarding content, error states, and transactional messaging
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 Ability to adjust tone of voice and writing style for different audiences and contexts
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 Experience working with design systems, pattern libraries, and reusable content components
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 Strong collaboration skills, working closely with designers, PMs, engineers, and localization teams
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 Familiarity with localization workflows and cultural considerations for bilingual content
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 Knowledge of accessibility standards and inclusive language requirements
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 Experience in government services, fintech, or B2C digital product environments is preferred
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 Proficient in tools such as Figma, and content platforms like Ditto, Frontitude, or Lokalise
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 </ul>
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UX Writer/Content Designer

Explore 491+ Bilingual customer service in Cairo this March. Find roles across top companies and apply now to boost your career.