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customer care specialist, operations Jobs in Istanbul

customer care specialist, operations

customer service professional Jobs in Istanbul

customer service professional

customer services manager Jobs in Istanbul

customer services manager

bilingual customer service specialist

KiKxxl

<div><div><p>Vollzeit</p>
<p>Istanbul</p>
</div><div><p>KiKxxl geh&ouml;rt mit 3.333 Mitarbeiter:innen an 11 Standorten in Deutschland, der T&uuml;rkei, Griechenland und im Kosovo zu den f&uuml;hrenden Call Center Dienstleistern am Markt.
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Bei KiKxxl arbeitest Du in einem Team aus 36 Nationen mit unterschiedlichen Weltanschauungen. Du startest mit einer ausf&uuml;hrlichen, bezahlten Schulung in Deinen neuen Job und begeisterst unsere Kunden im Bestandskunden-Vertrieb mit Deiner Pers&ouml;nlichkeit und unseren Top-Produkten.
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Was hast Du davon? Du profitierst beim &bdquo;Besten Arbeitgeber 2025&ldquo; von einem &uuml;berdurchschnittlichen Gehalt (ausgezahlt in Euro) und attraktiven Bonus- und Pr&auml;mienmodellen. Dich erwarten ansprechende Benefits und berufliche Perspektiven in einem wachstumsstarken, inhabergef&uuml;hrten Unternehmen.
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Wir freuen uns auf eine langfristige Zusammenarbeit mit Dir.</p>
</div><div><h2 class="jobSectionHeader"><b>Deine Aufgaben
</b></h2><div><ul><li>Du f&uuml;hrst beratende und informative Verkaufsgespr&auml;che</li>
<li>Als Customer Service Agent analysierst Du den Kunden-Bedarf und informierst zu passenden Produkten</li>
<li>Du sorgst f&uuml;r hohe Kundenzufriedenheit durch Sicherstellung hoher Qualit&auml;tsanspr&uuml;che im Kundenkontakt</li>
</ul></div></div><div><h2 class="jobSectionHeader"><b>Dein Profil
</b></h2><div><ul><li>Du bist souver&auml;n und schlagfertig im Umgang mit Menschen und hast eine gute sprachliche Ausdruckweise im Kundenkontakt (Deutsch auf Niveau &quot;Muttersprache&quot;)</li>
<li>Du hast einen hohen qualitiativen Anspruch an Dich und Deine vertriebliche Ausrichtung</li>
<li>Du hast Grundkenntnisse im Umgang mit dem PC</li>
<li>Du verf&uuml;gst &uuml;ber ein &quot;sauberes&quot; polizeiliches F&uuml;hrungszeugnis</li>
<li>Du bist erfahrener Call Center Agent:in oder ambitionierter Quereinsteiger / ambitionierte Quereinsteigerin (auch ohne Ausbildung / ungelernt) oder du hast eine Ausbildung z.B. als Kaufmann / Kauffrau f&uuml;r B&uuml;rokommunikation, Rechtsanwalts- und Notar- Gehilfe (m/w/d), Versicherungskaufmann (m/w/d), Automobilkaufmann (m/w/d), Einzelhandelskaufmann (m/w/d), Kaufmann oder Kauffrau, Sachbearbeiter (m/w/d), B&uuml;ro Angestellter (m/w/d) oder eine vergleichbare Ausbildung im kaufm&auml;nnischen oder handwerklichen Bereich, ideal f&uuml;r Berufsanf&auml;nger</li>
</ul></div></div><div><h2 class="jobSectionHeader"><b>Wir bieten Dir attraktive Rahmenbedingungen
</b></h2><div><ul><li>Sehr attraktive Verdienstm&ouml;glichkeiten</li>
<li>Seri&ouml;se Kampagnen und Projekte, zu unseren Projektpartnern geh&ouml;ren die gr&ouml;&szlig;ten Telefon-Konzerne Deutschlands und andere DAX-Unternehmen</li>
<li>Ein tolles Arbeitsklima in einem Top-Team #DieBestenKollegenDerStadt</li>
<li>Perspektiven im Kundenservice und F&uuml;hrungskr&auml;fte-Entwicklung auch f&uuml;r Quereinsteiger</li>
<li>Einen verantwortungsvollen Umgang mit Kolleg:innen und Ressourcen in einem inhabergef&uuml;hrten Unternehmen</li>
<li>Einen verl&auml;sslichen &amp; krisensicheren Arbeitsplatz</li>
<li>private Krankenversicherung</li>
</ul><b>Als Kundenberater:in</b> in Sales-Projekten profitierst Du von attraktiven Benefits, wie<br>
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<ul><li>Gro&szlig;e Firmenfeiern und Teamevents</li>
<li>Div. Incentiveprogramme f&uuml;r alle Call-Center Mitarbeiter*innen</li>
</ul><p>KiKxxl tritt f&uuml;r ein wertsch&auml;tzendes und vorurteilsfreies Arbeitsumfeld ein, das Talente auf Grund ihrer Leistungen sch&auml;tzt &ndash; unabh&auml;ngig von Alter, ethnischer Herkunft und Nationalit&auml;t, Geschlecht und geschlechtlicher Identit&auml;t, k&ouml;rperlichen und geistigen F&auml;higkeiten, Religion und Weltanschauung, sexueller Orientierung und sozialer Herkunft. Die Anerkennung und die F&ouml;rderung vielf&auml;ltiger Potenziale schaffen wirtschaftliche Vorteile f&uuml;r unsere Organisation.</p></div></div></div>

Mitarbeiter Kundenbetreuung (m/w/d) Deutsch

Quereinsteiger telefonischer Kundenservice (m/w/d) (1.300,- Euro / Monat)

mb marketing

<p>We are a successful, progressive company in the field of financial sphere that is looking for the highly motivated customer support representatives with compliance skills.</p><p>No sales, no marketing tactics &ndash; support and care only.</p><p>We are primarily focused on over the phone, emails and chats assistance. All the tasks are performed in the CRM system, developed in the company according to company`s needs.</p><p>Our goal is to provide expert assistance to all clients we contact.</p><p>Benefits of working with us:</p><p>* Monthly bonus structure.</p><p>* Promotion goals. The company gives the option to the agents with the high working skills, to become part of the Management team, with additional benefits as medical insurance lunch and taxi compensation etc.</p><p>* Opportunities to develop social and personal interaction skills. Our team is multicultural thus we welcome communication with the native speakers from different parts of the world.</p><p>* No experience necessary. All the customer support agents before starting to work themselves, have the personal training with the Team Leader, who will give all the necessary information and will assist in case of any difficulty.</p><p>If you want to become a part of our fast-growing team, The requirements are:</p><p>* High Level spoken and written Language</p><p>* Computer literacy</p><p>* Must be 18 years old or older</p><p>The role details:</p><p>* Full time occupation (8 working hours, 1 hour lunch break and two 15 minutes breaks)</p><p>* Monday &ndash; Friday scheduled midday shifts. Overtime and weekend shifts are extra paid</p><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;</p><p>Maa&#351;: 40.000,00TRY - 45.000,00TRY ayl&#305;k</p>

CUSTOMER SUPPORT AGENT (SPANISH SPEAKER)

<div><div><p>Vollzeit</p>
<p>Istanbul</p>
</div><div><p>Auf einer Wellenl&auml;nge mit unseren Kunden*innen setzen sich unsere rund 3.333 Mitarbeiter*innen an 11 Standorten in Deutschland, der T&uuml;rkei, in Griechenland und dem Kosovo ein, die seit 1999 inhabergef&uuml;hrt sind. Dabei finden wir nicht nur den richtigen Ton f&uuml;r unsere Auftraggeber, sondern pflegen auch einen kurzen Draht zu unseren Mitarbeiter*innen.</p>
</div><div><h2 class="jobSectionHeader"><b>Deine Aufgaben
</b></h2><div><ul><li>Du bearbeitest fachkundig telefonisch oder schriftlich eingehende Kundenanfragen im Bereich Festnetz</li>
<li>Du ber&auml;tst Kunden aktiv zu Produkten, Preisen und Tarifen</li>
<li>Du &uuml;bernimmst eigenst&auml;ndig die Reklamations- und Beschwerdebearbeitung</li>
<li>Du bedienst alle Funktionen kundenspezifischer EDV-Systeme</li>
</ul></div></div><div><h2 class="jobSectionHeader"><b>Dein Profil
</b></h2><div><ul><li>Du hast eine sichere Kommunikations- und Ausdrucksf&auml;higkeit in deutscher Sprache (mind. C2-Level)</li>
<li>Du bist zeitlich flexibel sowohl in Schichten als auch am Wochenende zu arbeiten</li>
<li>Du verf&uuml;gst &uuml;ber eine hohe Serviceorientierung und ein ausgepr&auml;gtes Qualit&auml;tsbewusstsein</li>
<li>Du besitzt gute PC-Kenntnisse sowie Interesse an Telekommunikationsprodukten</li>
</ul></div></div><div><h2 class="jobSectionHeader"><b>Wir bieten Dir attraktive Rahmenbedingungen
</b></h2><div><ul><li>Sehr attraktive Verdienstm&ouml;glichkeiten</li>
<li>Seri&ouml;se Kampagnen und Projekte, zu unseren Projektpartnern geh&ouml;ren die gr&ouml;&szlig;ten Telefon-Konzerne Deutschlands und andere DAX-Unternehmen</li>
<li>Ein tolles Arbeitsklima in einem Top-Team #DieBestenKollegenDerStadt</li>
<li>Perspektiven im Kundenservice und F&uuml;hrungskr&auml;fte-Entwicklung auch f&uuml;r Quereinsteiger</li>
<li>Einen verantwortungsvollen Umgang mit Kolleg:innen und Ressourcen in einem inhabergef&uuml;hrten Unternehmen</li>
<li>Einen verl&auml;sslichen &amp; krisensicheren Arbeitsplatz</li>
<li>private Krankenversicherung</li>
</ul><b>Als Kundenberater*in im Inbound Sales-Projekten </b>profitierst Du von attraktiven Benefits, wie
<ul><li>Gro&szlig;e Firmenfeiern und Teamevents</li>
<li>Div. Incentiveprogramme f&uuml;r alle Call-Center Mitarbeiter*innen</li>
</ul><p>KiKxxl tritt f&uuml;r ein wertsch&auml;tzendes und vorurteilsfreies Arbeitsumfeld ein, das Talente auf Grund ihrer Leistungen sch&auml;tzt &ndash; unabh&auml;ngig von Alter, ethnischer Herkunft und Nationalit&auml;t, Geschlecht und geschlechtlicher Identit&auml;t, k&ouml;rperlichen und geistigen F&auml;higkeiten, Religion und Weltanschauung, sexueller Orientierung und sozialer Herkunft. Die Anerkennung und die F&ouml;rderung vielf&auml;ltiger Potenziale schaffen wirtschaftliche Vorteile f&uuml;r unsere Organisation.</p></div></div></div>

Çağrı Merkezi Müşteri Temsilcisi- almanca bilen

Horizon Auto Logistics

<div><p><b>Position Summary:</b></p><p>
The Operations Planner in Logistics is responsible for coordinating and optimizing the movement of goods through the supply chain, from the point of origin to the destination. This role involves planning and scheduling shipments, managing inventory levels, ensuring efficient warehouse operations, and collaborating with various stakeholders to meet customer demands and business objectives.
</p><p><b>Essential Duties and Responsibilities:</b></p><ul><li>
Plans the daily working operations and coordinates with service provider jobs to be done.
</li><li>Daily reports of work orders done vs planned and service provider performance.
</li><li>Creates and assesses key performance indicators to track company performance.</li><li>
Coordinates with carriers, freight forwarders, and other logistics providers.</li><li>
Monitors inventory levels and manage stock replenishments to maintain optimal inventory levels and avoid stockouts or overstock situations.</li><li>
Coordinates warehouse activities, including receiving, storage, and shipping of goods.
</li><li>Analyses logistics data, including shipping costs, transit times, and delivery performance, to identify trends and opportunities for improvement.</li><li>
Creates and manages schedules for inbound and outbound shipments, ensuring alignment with production schedules and customer requirements.</li><li>
Maintains relationships with logistics service providers, negotiating contracts and rates, and ensuring compliance with service level agreements.</li><li>
Addresses and resolves issues related to transportation delays, inventory discrepancies, and other logistics challenges. Implement corrective actions to prevent recurrence.</li><li>
Prepares and presents regular reports on logistics performance, including key metrics such as on-time delivery, shipping costs, and inventory turnover.</li><li>
Ensures all logistics activities comply with relevant regulations, company policies, and industry standards.</li><li>
Identifies and implements process improvements to enhance logistics efficiency, reduce costs, and improve service levels.</li><li>
Works closely with other departments, including procurement, production, and customer service, to ensure seamless logistics operations and support business objectives.</li></ul><p><b>
Requirements:</b></p><p><b>
Education and/or Work Experience:
</b></p><ul><li>At least 3 years of working orders planning in the logistics field.</li><li>
High Scholl Diploma.
</li><li>Bilingual in Turkish/English desired.</li></ul><p><b>
Competencies/Qualifications (Knowledge, Skills and Abilities):
</b></p><ul><li>Excellent planning and organizational skills.</li><li>
Strong analytical and problem-solving abilities.</li><li>
Proficiency in logistics software and tools (e.g., TMS, WMS, ERP systems).</li><li>
Effective communication and interpersonal skills.</li><li>
Ability to work under pressure and meet tight deadlines.</li><li>
Detail-oriented with a focus on accuracy.</li><li>
Strong negotiation skills.</li><li>
Familiarity with logistics regulations, industry standards, and best practices. Understanding of transportation modes, carrier networks, and inventory management principles.</li></ul><p>
Click here to apply to Operations Planner</p></div>

Operations Planner - Yalova

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><p>
We are seeking a highly organized and proactive Administrative Affairs Specialist to join our team. This role is responsible for overseeing and managing key support services, including shuttle and canteen operations. The successful candidate will ensure smooth execution of service tenders and contracts, manage periodic reporting and inspections, and address employee feedback with a strong focus on customer satisfaction.<br>
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Key job responsibilities<br>
Coordinate and manage shuttle and canteen tenders and ensure contracts are up to date and compliant.<br>
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Prepare and submit monthly reports related to shuttle and canteen services.<br>
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Conduct regular audits and controls to ensure vendor service quality and contractual alignment.<br>
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Monitor and follow up on periodic inspections of service providers.<br>
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Handle employee complaints and inquiries related to administrative services in a proactive and solution-oriented manner.<br>
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Work closely with internal stakeholders and external vendors to ensure high standards of service delivery.<br>
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Support continuous improvement initiatives to enhance employee satisfaction and operational efficiency.<br>
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A day in the life<br>
We are seeking a highly organized and proactive Administrative Affairs Specialist to join our team. This role is responsible for overseeing and managing key support services, including shuttle and canteen operations. The successful candidate will ensure smooth execution of service tenders and contracts, manage periodic reporting and inspections, and address employee feedback with a strong focus on customer satisfaction.<br>
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About the team<br>
GMA Team
</p><h2 class="jobSectionHeader"><b>BASIC QUALIFICATIONS</b></h2><p>
English language Fluency.<br>
Prior experience in managing corporate transportation and canteen services, or working with related vendors<br>
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Experience in tendering processes (ihale s&uuml;re&ccedil;leri) and contract negotiation<br>
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Familiarity with budget planning and cost control in service operations<br>
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Knowledge of compliance requirements for vendor contracts and service audits<br>
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Strong data analysis and reporting skills, with the ability to draw insights and take action<br>
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Experience in handling employee feedback systems and improving customer satisfaction<br>
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Ability to manage and monitor SLA (Service Level Agreements) with external providers<br>
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Proficiency in SAP, Oracle, or similar enterprise management systems (optional but a plus)<br>
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Strong time management and project coordination abilities<br>
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Comfortable working in a fast-paced, dynamic environment</p><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><p>
Prior experience in managing corporate transportation and canteen services, or working with related vendors<br>
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Experience in tendering processes (ihale s&uuml;re&ccedil;leri) and contract negotiation<br>
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Familiarity with budget planning and cost control in service operations<br>
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Knowledge of compliance requirements for vendor contracts and service audits<br>
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Strong data analysis and reporting skills, with the ability to draw insights and take action<br>
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Experience in handling employee feedback systems and improving customer satisfaction<br>
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Ability to manage and monitor SLA (Service Level Agreements) with external providers<br>
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Proficiency in SAP, Oracle, or similar enterprise management systems (optional but a plus)<br>
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Strong time management and project coordination abilities<br>
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Comfortable working in a fast-paced, dynamic environment<br>
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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</p></div>

Administrative Affairs Specialist , GMA Team

SOHO Dental Clinic

<p><b>QUALIFICATIONS AND JOB DESCRIPTION</b></p><p>Soho Dental Clinic is a leading dental healthcare provider specializing in All on Four/All on Six Dental Implantology, Hollywood Smile and Comprehensive Dental Healthcare. Established in 2021, Soho Dental is one of Turkey's prominent dental healthcare providers in dental health tourism, located in the heart of Istanbul.</p><p>As a pioneer in utilizing the latest technology and dental treatment protocols, Soho Dental Clinic is founded by dental specialists who have been delivering high-quality dental healthcare services for more than 15 years.</p><p>Soho Dental Clinic is committed to expanding its operations by bringing patients originating from more than 50 countries to Turkey. In addition to providing exceptional dental healthcare, we offer transportation and accommodation services to ensure a comfortable treatment experience for our international patients.</p><p>We are looking for our Dental Sales Specialist with solid language skills. If you think you got what it takes, apply today!</p><p><b>Job Requirements:</b></p><ul><li>Native level fluency in English (with a proper accent) is a MUST.</li><li>At least 2 years of dental sales experience in the last 5 years is a MUST.</li><li>Bilingual candidates are a big plus but not mandatory.</li><li>At least an associate's degree or bachelor's degree.</li><li>High persuasion and communication skills.</li><li>Knowledgeable in Dental Treatments and Procedures.</li><li>Preferably residing on the European side of Istanbul.</li><li>Capable of increasing the international patient portfolio through outbound calls.</li><li>Able to participate in active coordination of international patients treatments from start to finish.</li><li>Capable of providing written and verbal information to patients about the treatments.</li><li>Able to assist and follow up with patients during and after their treatments.</li><li>Able to provide after-care support to inquiring patients.</li><li>Capable of managing price quotations and financial transactions between the patients and the clinic.</li><li>Energetic, goal-oriented, and enjoys working in a team environment.</li><li>Patient satisfaction-focused, both internally and externally.</li><li>Proficient in using office software.</li><li>Knowledge of CRM systems is a big plus.</li><li>Available to work according to a hybrid schedule.</li></ul><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;</p><p>Deneyim:</p><ul><li>dental sales: 2 y&#305;l (Zorunlu)</li></ul><p>Dil:</p><ul><li>T&uuml;rk&ccedil;e (Zorunlu)</li><li>&#304;ngilizce (Zorunlu)</li></ul>

Dental Sales Specialist (Hybrid)

Explore 792+ Bilingual customer service specialist in Istanbul this October. Find roles across top companies and apply now to boost your career.