customer care specialist, operations Jobs in Istanbul

customer care specialist, operations

customer service - english Jobs in Istanbul

customer service - english

customer service professional Jobs in Istanbul

customer service professional

customer services professional-technical support Jobs in Istanbul

customer services professional-technical support

customer support engineer Jobs in Istanbul

customer support engineer

bilingual customer service specialist

Concentrix

<div><h2 class="jobSectionHeader">Essential Functions/Core Responsibilities
</h2><ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or services</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul>
<h2 class="jobSectionHeader">Candidate Profile
</h2><ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader">
Career Framework Role
</h2>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.<h2 class="jobSectionHeader">
Supplemental Geographical Information
</h2>RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
<ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul>
INDIA
<ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently
</li></ul><h2 class="jobSectionHeader">Disclaimer
</h2>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</div>

Customer Service - Dutch & English Bilingual

Customer Service - German & English Bilingual

Uzmanlar Diş Kliniği

- Be&#351;ikta&#351;'ta veya yak&#305;n lokasyonlar da ikamet eden- Bankoda &ccedil;al&#305;&#351;abilecek,- &#304;leti&#351;imi kuvvetli,- &#304;nsan &#304;li&#351;kilerinde ba&#351;ar&#305;l&#305;,- Bilgisayar kullanmas&#305;n&#305; bilen,- &#304;ngilizce konu&#351;an yazanBAYAN EK&#304;P ARKADA&#350;I ARIYORUZ.&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Deneyim:<ul><li>banko deneyimi: 1 y&#305;l (Tercih edilir)</li></ul>Dil:<ul><li>yabanc&#305; dil ingilizce (Zorunlu)</li></ul>

İNGİLİZCE BİLEN BAYAN PERSONEL

Workteam Hr Yazılım ve Danışmanlık LTD. ŞTİ.

Felemenk&ccedil;e Bilen M&uuml;şteri Temsilcisi Arıyoruz!Danışmanlığını y&uuml;r&uuml;tt&uuml;ğ&uuml;m&uuml;z &ccedil;ağrı merkezi i&ccedil;in m&uuml;şteri memnuniyetini en &uuml;st d&uuml;zeyde tutarak m&uuml;şteri taleplerini karşılayacak, soruları yanıtlayacak, sorunları &ccedil;&ouml;zecek ve m&uuml;şteri odaklı yaklaşımıyla şirketimize değer katacak bir M&uuml;şteri Temsilcisi arayışımız bulunmaktadır.G&ouml;rev ve Sorumluluklar:<ul><li>Felemenk&ccedil;e konuşan m&uuml;şterilerle telefon veya e-posta yoluyla etkili iletişim kurmak,</li><li>M&uuml;şteri taleplerini hızlı ve doğru bir şekilde yanıtlamak,</li><li>M&uuml;şteri şikayetlerini &ccedil;&ouml;zmek ve memnuniyet sağlamak,</li><li>&Uuml;r&uuml;n ve hizmetler hakkında m&uuml;şterilere bilgi vermek.</li></ul>Aranan Nitelikler:<ul><li>En az lise mezunu,</li><li>Akıcı d&uuml;zeyde Felemenk&ccedil;e konuşma ve yazma becerisi,</li><li>İnsan ilişkilerinde başarılı,</li><li>M&uuml;şteri ve &ccedil;&ouml;z&uuml;m odaklı yaklaşıma sahip,</li><li>Takım &ccedil;alışmasına yatkın,</li><li>Temel bilgisayar ve MS Office programları bilgisine sahip.</li></ul>&Ccedil;alışma Koşulları:<ul><li>Uzaktan &ccedil;alışma imkanı,</li><li>Maaş + Yemek kartı + Prim</li></ul>Başvuru:Eğer siz de m&uuml;şteri memnuniyetini &ouml;n planda tutan, &ccedil;&ouml;z&uuml;m odaklı bir ekipte yer almak istiyorsanız başvurunuzu bekliyoruz.İş T&uuml;r&uuml;: Tam zamanlıMaaş: 35.000,00TRY - 50.000,00TRY aylıkDil:<ul><li>Almanca (Zorunlu)</li></ul>

Felemenkçe Bilen Müşteri Temsilcisi

Sanko Enerji

<div>
 
 
 Sanko Enerji Grubu
 
 , 2006 y&inodot;l&inodot;nda temelleri at&inodot;lan ve T&uuml;rkiye enerji piyasas&inodot;n&inodot;n lider yat&inodot;r&inodot;mc&inodot;lar&inodot;ndan biri olarak, tamam&inodot; yenilenebilir enerji kaynaklar&inodot;ndan elektrik &uuml;retim santrali projeleri geli&scedil;tirmekte, kurmakta, i&scedil;letmekte ve &uuml;retilen elektri&gbreve;in sat&inodot;&scedil;&inodot; ile elektrik ticareti yapmaktad&inodot;r.
 
 
 
 
 
 Kurum k&uuml;lt&uuml;r&uuml; olarak do&gbreve;a dostu bir yakla&scedil;&inodot;m&inodot; benimseyen Sanko Enerji Grubu, ald&inodot;&gbreve;&inodot; t&uuml;m yat&inodot;r&inodot;m kararlar&inodot;nda &ccedil;evresel ve toplumsal fayday&inodot; g&ouml;zetmektedir.
 
 
 
 
 
 
 &Idot;&scedil; Sa&gbreve;l&inodot;&gbreve;&inodot; ve G&uuml;venli&gbreve;i (&Idot;SG)
 
 alan&inodot;nda s&inodot;f&inodot;r kaza k&uuml;lt&uuml;r&uuml;n&uuml; benimseyen &scedil;irketimiz, t&uuml;m operasyonlar&inodot;n&inodot; bu hedef do&gbreve;rultusunda s&uuml;rd&uuml;rmekte ve &ccedil;al&inodot;&scedil;an g&uuml;venli&gbreve;i ile &ccedil;evresel s&uuml;rd&uuml;r&uuml;lebilirli&gbreve;i en &uuml;st d&uuml;zeyde tutmaktad&inodot;r.
 
 
 
 
 
 Sanko Enerji Grubu&rsquo;nda g&ouml;revlendirilmek &uuml;zere Bordro ve &Ouml;zl&uuml;k &Idot;&scedil;leri Uzman / K&inodot;demli Uzman aray&inodot;&scedil;&inodot;m&inodot;z bulunmaktad&inodot;r.
 
 
 
 
 
 
 Genel Nitelikler
 
 
 <ul>
 <li>
 &Uuml;niversitelerin ilgili lisans b&ouml;l&uuml;mlerinden mezun,
 </li>
 <li>
 Bordro, &ouml;zl&uuml;k i&scedil;leri, &uuml;cret, tahakkuk ve te&scedil;vik uygulamalar&inodot;nda en az 5 y&inodot;l deneyimli,
 </li>
 <li>
 MS Office programlar&inodot;na hakim ve ileri seviyede Excel kullanabilen,
 </li>
 <li>
 SAP HR Mod&uuml;l&uuml;&rsquo; n&uuml; aktif kullanm&inodot;&scedil;,
 </li>
 <li>
 Analitik d&uuml;&scedil;&uuml;nme yetkinli&gbreve;ine sahip,
 </li>
 <li>
 Planlama ve organizasyon becerisi geli&scedil;mi&scedil;,
 </li>
 <li>
 &Idot;leti&scedil;imi g&uuml;&ccedil;l&uuml;, sorumluluk bilinci y&uuml;ksek ve sonu&ccedil; odakl&inodot;,
 </li>
 <li>
 Ekip &ccedil;al&inodot;&scedil;mas&inodot;na yatk&inodot;n,
 </li>
 <li>
 &Ouml;&gbreve;renme, geli&scedil;im ve de&gbreve;i&scedil;ime a&ccedil;&inodot;k.
 </li>
 </ul>
 
 
 &Idot;&scedil; Tan&inodot;m&inodot;
 
 
 <ul>
 <li>
 &Idot;&scedil;e giri&scedil; ve i&scedil;ten &ccedil;&inodot;k&inodot;&scedil; i&scedil;lemlerinin yasal termin, i&scedil;leyi&scedil; ve mevzuata uygun bir &scedil;ekilde yap&inodot;lmas&inodot;,
 </li>
 <li>
 &Ccedil;al&inodot;&scedil;an dosyalar&inodot;n&inodot;n haz&inodot;rlanmas&inodot; ve sisteme giri&scedil;inin yap&inodot;lmas&inodot;,
 </li>
 <li>
 Puantaj kontrol&uuml;n&uuml; ve takibini ger&ccedil;ekle&scedil;tirilmesi,
 </li>
 <li>
 &Idot;&scedil;ten ayr&inodot;lan &ccedil;al&inodot;&scedil;anlar i&ccedil;in izin, k&inodot;dem ve ihbar hesaplamalar&inodot;n&inodot;n yap&inodot;lmas&inodot;,
 </li>
 <li>
 4857 say&inodot;l&inodot; &Idot;&scedil; Kanunu, SGK yasal mevzuat&inodot; ve y&uuml;r&uuml;rl&uuml;kte olan te&scedil;vikler hakk&inodot;nda bilgi sahibi olunmas&inodot; ve g&ouml;revini yerine getirirken s&uuml;reci mevzuata uygun y&ouml;netilmesi,
 </li>
 <li>
 &Idot;cra, bor&ccedil;, avans, ikramiye, BES, vs. gibi uygulamalar&inodot;n takibinin yap&inodot;lmas&inodot; ve mevzuata uygun &scedil;ekilde bordrolara tahakkuk edilmesi,
 </li>
 <li>
 SGK ve &Idot;&scedil;kur &Ccedil;al&inodot;&scedil;ma M&uuml;d&uuml;rl&uuml;kleri ile resmi s&uuml;re&ccedil;lerin ilerletilmesi,
 </li>
 <li>
 Muhtasar ve e-bildirgelerinin haz&inodot;rlanmas&inodot;.
 </li>
 </ul>
 
 
 
 
 
 SANKO Holding olarak, i&scedil;e al&inodot;m s&uuml;recinde t&uuml;m adaylara f&inodot;rsat e&scedil;itli&gbreve;i sa&gbreve;l&inodot;yoruz. Ba&scedil;vurular&inodot;m&inodot;z, &inodot;rk, cinsiyet, renk, ulusal veya sosyal k&ouml;ken, etnik k&ouml;ken, din, ya&scedil;, engellilik durumu, cinsel y&ouml;nelim, toplumsal cinsiyet ifadesi, medeni durum, siyasi g&ouml;r&uuml;&scedil; veya yasalarla korunan di&gbreve;er stat&uuml;ler temelinde hi&ccedil;bir ayr&inodot;mc&inodot;l&inodot;k yapmaks&inodot;z&inodot;n de&gbreve;erlendirilecektir.
 
 
</div>

Bordro ve Özlük İşleri Uzman / Kıdemli Uzman

FUJIFILM Healthcare Turkey

<div>
 
 We are looking for a Technical Service Specialist for our Healthcare Products with the following qualifications to be deployed in Istanbul European site.
 
 
 
 
 
 
 QUALIFICATIONS
 
 
 
 
 
 <ul>
 <li>
 University degree preferable in Electrical / Electronics, Physics or Biomedical Engineering
 </li>
 <li>
 Healthcare business and process knowledge,
 </li>
 <li>
 Good knowledge in computer networking systems
 </li>
 <li>
 Strong presentation skills (public speaking and lecture experience desired),
 </li>
 <li>
 Analytical thinking, solution oriented, patient and self-confident,
 </li>
 <li>
 Strong planning / organization and time management skills
 </li>
 <li>
 Minimum 2 years experience in installing CT&amp;MRI systems and technical service
 </li>
 <li>
 Residing on Anatolian Side
 </li>
 <li>
 Military service should be completed for male candidates,
 </li>
 <li>
 Driving license Class B,
 </li>
 </ul>
 
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 
 <ul>
 <li>
 To provide technical service support and installation for the full range of CT-MRI equipment to new and existing customers,
 </li>
 <li>
 Perform maintenance and repair on customer sites in the region
 </li>
 <li>
 Understanding to customer needs, and offer them best solutions and maximize customer satisfaction
 </li>
 </ul>
 
 
</div>

Teknik Servis Mühendisi

Minerals Technologies Inc.

<div>
 
 
 Customer Service &amp; Logistics Specialist
 
 
 
 
 Specialties&nbsp;
 
 
 
 
 
 
 
 Minerals Technologies Inc.
 
 &nbsp;(MTI) is a leading, technology-driven specialty minerals company that develops, produces, and markets a broad range of mineral and mineral-based products, related systems and services. MTI serves a wide range of consumer and industrial markets, including household and personal care, paper, foundry, steel, construction and environmental solutions around the world. MTI focuses on two major segments &ndash;&nbsp;
 
 Consumer &amp; Specialties
 
 &nbsp;and&nbsp;
 
 Engineered Solutions
 
 .&nbsp;
 
 
 
 
 
 The
 
 &nbsp;Specialty Minerals (SMI)&nbsp;
 
 segment produces and sells the synthetic mineral product precipitated calcium carbonate (PCC), mines mineral ores and processes and sells natural mineral products, primarily limestone and talc. This segment's products are used principally in the paper, building materials, paint and coatings, glass, ceramic, polymer, food, automotive and pharmaceutical industries.
 
 
 
 
 
 
 
 
 
 We currently have an exciting opportunity for a
 
 Customer Service &amp; Logistics Specialist
 
 based at our facility in Istanbul, Turkey.
 
 
 
 Customer Service &amp; Logistics Specialist is responsible for (but not limited to) customer service for all domestic and international customers, responding to customer requests in timely and efficient manner, obtaining carrier rates, arranging freight and domestic and export operations in coordination with the Sales and Manufacturing Teams, and follows up all the domestic and international orders and shipments to ensure timely delivery and customer satisfaction.
 
 
 Excellent English both verbal and written skills required. Occasional coverage for other countries and regions may be required.&nbsp;
 
 
 
 
 
 
 MAIN DUTIES AND RESPONSIBILITIES:
 
 
 
 
 
 <ul>
 <li>
 Management of customer service, order management, including pricing, proforma invoices, credit/collection, new customer, and location set up for both local and abroad customers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Daily management of logistics, warehousing, and shipments for both local and abroad customers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Inventory control &ndash; insuring safety stock and kanban system are in place for abroad customers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Oversight of dispatching of product from site, invoicing and completion of all shipping documentation for local customers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Manage and maintain carrier and distributor contracts in company contract management system.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Responsible for sales, inventory, customer complaint reporting and Voice of the Customer (VOC) surveys.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Demand Planning including organization of sales forecast for operations plan &amp; interface with financial team.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 KPI&rsquo;s include OTIF, Invoice Accuracy, Customer Responsiveness
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Booking sales orders in Oracle for local customers
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Sending problematic orders to EMEA team (hold customer)
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Raising the sales invoices, scanning of the AP invoices received to paywiz for Local customers
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Coding proper product line on the invoices.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Entering DFF columns on freight recovery report.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Preparing monthly forecast report for month end close.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Working with accounting team closely and responding queries related accounting and finance of the operation.&nbsp;
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ensure company safety targets are met.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Duties and responsibilities may be assigned or reassigned to this job at any time.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Actively participates in the implementation of sustainable improvement processes, such as 5S, Kaizen, Daily Management Control, Standard Work and Problem Solving.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 REQUIREMENTS:
 
 
 
 
 
 
 
 
 
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.&nbsp;The requirements listed below are representative of the knowledge, skill, and /or ability required.&nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 
 
 
 EDUCATION and/or EXPERIENCE
 
 &nbsp;
 
 
 Bachelor&rsquo;s degree (B.S./B.A.) from a four-year university.
 
 
 Minimum 3 years of experience, performing International Customer Service and Logistics in a manufacturing environment with in depth knowledge of export documentation and compliance requirements.
 
 
 Experience in an ERP system integrated environment, preferably with Oracle E-Business Suite Applications.
 
 
 Proficiency with MS Word, Excel, Outlook and Internet a must
 
 
 
 
 
 
 COMMUNICATION SKILLS
 
 &nbsp;
 
 
 Possess excellent English language verbal and written skills and effectively present communication/information when required.
 
 
 Must be reliable, well organized and able to work independently, with minimal supervision
 
 
 Strong collaborative, problem solving and interpersonal skills, very detail oriented with proven ability to prioritize
 
 
 
 
 
 
 TRAVEL&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 Travel may occur on an infrequent basis.
 
 
 
 &nbsp;
 
 
 
 
 PHYSICAL DEMANDS
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.&nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 
 
 
 
 
 
 WORK ENVIRONMENT
 
 &nbsp;
 
 
 While performing the duties of this job, the employee is typically required to regularly conduct work in a controlled office environment, moving around the office as needed, sitting at a desk, using office equipment, including but not limited to a personal computer, fax machine, copier and telephone, read, write, listen, speak, and understand English, have the ability to work independently, be dependable and maintain confidential information, integrity and composure at all times.
 
 
 
 
 
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.&nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 
</div>

Customer Service & Logistics Specialist

Explore 813+ Bilingual customer service specialist in Istanbul this December. Find roles across top companies and apply now to boost your career.