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customer service agent (m/w/d) in deutscher sprache in istanbul Jobs in Istanbul

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customer service coordinator

bilingual customer service specialist

KiKxxl

<div><div><p>Vollzeit</p>
<p>Istanbul</p>
</div><div><p>KiKxxl geh&ouml;rt mit 3.333 Mitarbeiter:innen an 11 Standorten in Deutschland, der T&uuml;rkei, Griechenland und im Kosovo zu den f&uuml;hrenden Call Center Dienstleistern am Markt.
<br>
<br>
Bei KiKxxl arbeitest Du in einem Team aus 36 Nationen mit unterschiedlichen Weltanschauungen. Du startest mit einer ausf&uuml;hrlichen, bezahlten Schulung in Deinen neuen Job und begeisterst unsere Kunden im Bestandskunden-Vertrieb mit Deiner Pers&ouml;nlichkeit und unseren Top-Produkten.
<br>
<br>
Was hast Du davon? Du profitierst beim &bdquo;Besten Arbeitgeber 2025&ldquo; von einem &uuml;berdurchschnittlichen Gehalt (ausgezahlt in Euro) und attraktiven Bonus- und Pr&auml;mienmodellen. Dich erwarten ansprechende Benefits und berufliche Perspektiven in einem wachstumsstarken, inhabergef&uuml;hrten Unternehmen.
<br>
<br>
Wir freuen uns auf eine langfristige Zusammenarbeit mit Dir.</p>
</div><div><h2 class="jobSectionHeader"><b>Deine Aufgaben
</b></h2><div><ul><li>Du f&uuml;hrst beratende und informative Verkaufsgespr&auml;che</li>
<li>Als Customer Service Agent analysierst Du den Kunden-Bedarf und informierst zu passenden Produkten</li>
<li>Du sorgst f&uuml;r hohe Kundenzufriedenheit durch Sicherstellung hoher Qualit&auml;tsanspr&uuml;che im Kundenkontakt</li>
</ul></div></div><div><h2 class="jobSectionHeader"><b>Dein Profil
</b></h2><div><ul><li>Du bist souver&auml;n und schlagfertig im Umgang mit Menschen und hast eine gute sprachliche Ausdruckweise im Kundenkontakt (Deutsch auf Niveau &quot;Muttersprache&quot;)</li>
<li>Du hast einen hohen qualitiativen Anspruch an Dich und Deine vertriebliche Ausrichtung</li>
<li>Du hast Grundkenntnisse im Umgang mit dem PC</li>
<li>Du verf&uuml;gst &uuml;ber ein &quot;sauberes&quot; polizeiliches F&uuml;hrungszeugnis</li>
<li>Du bist erfahrener Call Center Agent:in oder ambitionierter Quereinsteiger / ambitionierte Quereinsteigerin (auch ohne Ausbildung / ungelernt) oder du hast eine Ausbildung z.B. als Kaufmann / Kauffrau f&uuml;r B&uuml;rokommunikation, Rechtsanwalts- und Notar- Gehilfe (m/w/d), Versicherungskaufmann (m/w/d), Automobilkaufmann (m/w/d), Einzelhandelskaufmann (m/w/d), Kaufmann oder Kauffrau, Sachbearbeiter (m/w/d), B&uuml;ro Angestellter (m/w/d) oder eine vergleichbare Ausbildung im kaufm&auml;nnischen oder handwerklichen Bereich, ideal f&uuml;r Berufsanf&auml;nger</li>
</ul></div></div><div><h2 class="jobSectionHeader"><b>Wir bieten Dir attraktive Rahmenbedingungen
</b></h2><div><ul><li>Sehr attraktive Verdienstm&ouml;glichkeiten</li>
<li>Seri&ouml;se Kampagnen und Projekte, zu unseren Projektpartnern geh&ouml;ren die gr&ouml;&szlig;ten Telefon-Konzerne Deutschlands und andere DAX-Unternehmen</li>
<li>Ein tolles Arbeitsklima in einem Top-Team #DieBestenKollegenDerStadt</li>
<li>Perspektiven im Kundenservice und F&uuml;hrungskr&auml;fte-Entwicklung auch f&uuml;r Quereinsteiger</li>
<li>Einen verantwortungsvollen Umgang mit Kolleg:innen und Ressourcen in einem inhabergef&uuml;hrten Unternehmen</li>
<li>Einen verl&auml;sslichen &amp; krisensicheren Arbeitsplatz</li>
<li>private Krankenversicherung</li>
</ul><b>Als Kundenberater:in</b> in Sales-Projekten profitierst Du von attraktiven Benefits, wie<br>
<br>
<ul><li>Gro&szlig;e Firmenfeiern und Teamevents</li>
<li>Div. Incentiveprogramme f&uuml;r alle Call-Center Mitarbeiter*innen</li>
</ul><p>KiKxxl tritt f&uuml;r ein wertsch&auml;tzendes und vorurteilsfreies Arbeitsumfeld ein, das Talente auf Grund ihrer Leistungen sch&auml;tzt &ndash; unabh&auml;ngig von Alter, ethnischer Herkunft und Nationalit&auml;t, Geschlecht und geschlechtlicher Identit&auml;t, k&ouml;rperlichen und geistigen F&auml;higkeiten, Religion und Weltanschauung, sexueller Orientierung und sozialer Herkunft. Die Anerkennung und die F&ouml;rderung vielf&auml;ltiger Potenziale schaffen wirtschaftliche Vorteile f&uuml;r unsere Organisation.</p></div></div></div>

Mitarbeiter Kundenbetreuung (m/w/d) Deutsch

Customer Service Agent (m/w/d) in deutscher Sprache in Istanbul

GGM Gastro International GmbH

<p><b>Hakkımızda</b></p><p>Merkezi Almanya&rsquo;da bulunan, end&uuml;striyel b&uuml;y&uuml;k mutfak teknolojileri alanında uzmanlaşmış uluslararası bir şirketiz. T&uuml;rkiye yapılanmamızı g&uuml;&ccedil;lendirmek ve y&uuml;ksek m&uuml;şteri hizmetleri standartlarımızı s&uuml;rd&uuml;rmek amacıyla, İstanbul (&Ccedil;ağlayan) ofisimizde g&ouml;rev alacak, &ccedil;ok iyi derecede Fransızca bilen, yazılı iletişimi g&uuml;&ccedil;l&uuml; ve m&uuml;şteri odaklı bir <b>French Back Office Specialist / Fransızca M&uuml;şteri Temsilcisi </b>ekip arkadaşı arıyoruz.</p><p><b>G&ouml;rev ve Sorumluluklar</b></p><ul><li>Satış sonrası şikayet s&uuml;re&ccedil;lerinde m&uuml;şterilerle ağırlıklı olarak <b>e-posta yoluyla</b> profesyonel iletişim kurmak</li><li>M&uuml;şteri taleplerini zamanında, &ccedil;&ouml;z&uuml;m odaklı ve marka standartlarına uygun şekilde y&ouml;netmek</li><li>Şikayet ve talepleri sistem &uuml;zerinden takip etmek ve sonu&ccedil;landırmak</li><li><b>Salesforce</b> sisteminde vakaların d&uuml;zenli ve doğru şekilde işlenmesini sağlamak</li><li>Almanya ve T&uuml;rkiye&rsquo;deki ortak ekiplerle ve ilgili departmanlarla yakın iş birliği i&ccedil;inde &ccedil;alışmak</li><li>İ&ccedil; s&uuml;re&ccedil;lere ve kalite standartlarına uygun hareket etmek</li></ul><p><b>Aranan Nitelikler</b></p><ul><li>Fransızca dilinde <b>&ccedil;ok iyi seviyede yazılı ve s&ouml;zl&uuml; iletişim becerisi</b> (ana dil seviyesinde tercih sebebi)</li><li>En az <b>B1&ndash;B2 seviyesinde</b> İngilizce</li><li>En az lise mezunu</li><li>M&uuml;şteri hizmetleri, satış sonrası destek veya ofis deneyimi avantajlıdır</li><li>MS Office programlarına hakim</li><li>Yazılı iletişimi g&uuml;&ccedil;l&uuml;, dikkatli ve detay odaklı</li><li>Takım &ccedil;alışmasına yatkın, iletişimi kuvvetli</li><li>Planlı, sorumluluk sahibi ve &ccedil;&ouml;z&uuml;m odaklı</li><li>Sabırlı ve y&uuml;ksek hizmet bilincine sahip</li></ul><p><b>Bizimle &Ccedil;alışmanın Avantajları</b></p><ul><li>Uluslararası yapıya sahip g&uuml;&ccedil;l&uuml; bir şirkette kariyer fırsatı</li><li>Modern ofis (İstanbul &ndash; &Ccedil;ağlayan)</li><li>Her g&uuml;n &uuml;cretsiz fırın kahvaltısı, kahve, &ccedil;ay ve su</li><li>Ulaşım desteği ve aylık yemek kartı</li><li>İşveren tarafından karşılanan &ouml;zel sağlık sigortası</li><li>Şirket i&ccedil;i gelişim ve kariyer fırsatları</li></ul><p>Başvurularınızı bekliyoruz!</p><p>İş T&uuml;r&uuml;: Tam zamanlı, Yeni mezun</p>

French Back Office Specialist / Fransızca Müşteri Temsilcisi

PROCAT DANIŞMANLIK YAZILIM TELEKOMÜNİKASYON PAZARLAMA TİC. A.Ş.

<div><h2 class="jobSectionHeader"><b>İş Tanımı</b></h2><p>
Hakkımızda:<br>
2004 yılında kurulan Procat, &ccedil;ok sayıda uzman personellerinin yanında ise kurucuları yaklaşık &ccedil;eyrek asırlık ve sekt&ouml;re &ouml;zel deneyimlere sahiptir.<br>
<br>
Procat, Trust Index&copy; &Ccedil;alışan anketi ve İK uygulamaları b&uuml;t&uuml;n&uuml;n&uuml;n analiz edildiği Culture Audit&copy; İşyeri k&uuml;lt&uuml;r&uuml; analizlerin başarı ile tamamlayarak Great Place to Work&reg; Certified unvanına sahip olmuştur.<br>
<br>
E-ticaret sekt&ouml;r&uuml;nde faaliyet g&ouml;steren Kurumsal M&uuml;şterimiz i&ccedil;in Satış ve Teknik Destek alanında &ccedil;alışabilecek &quot;Arap&ccedil;a ve İngilizce Bilen M&uuml;şteri Temsilcisi&quot;arayışımız bulunmaktadır.<br>
<br>
Sen de bu &ccedil;ok keyifli ve profesyonel ortamda &ccedil;alışmak ister misin?<br>
<br>
Cevabın ''EVET&quot; ise ailemize katıl, yeni takım arkadaşımız sen ol!</p><h2 class="jobSectionHeader"><b>
Aranan Nitelikler</b></h2><div>
<ul><li>Diksiyonum d&uuml;zg&uuml;n ve keyif alarak akıcı konuşabilirim diyorsan</li>
<li>Anadil d&uuml;zeyin de Arap&ccedil;a ve B1 d&uuml;zeyinde İngilizce biliyorsan,</li>
<li>&Uuml;niversitede Teknik b&ouml;l&uuml;mlerden mezun olduysa,</li>
<li>Hizmet kalitesine ve m&uuml;şteri sadakatine &ouml;nem veriyorsan,</li>
<li>İletişim kabiliyetim y&uuml;ksek, insanlarla ilişkilerimde başarılıyım diyorsan,</li>
<li>&Ouml;ğrenmeye ve kendini geliştirmeye istekliysen,</li>
<li>Esnek &ccedil;alışma saatlerine uyum sağlayabilirim vardiyalı &ccedil;alışabilirim diyorsan,</li>
<li>Ofis programlarına hakimsen</li>
<li>M&uuml;şteri memnuniyeti ve satış alanında kendine g&uuml;veniyorsan,</li>
<li>Ofisten &ccedil;alışırım diyorsan,</li>
</ul>Seni de ailemize heyecanla bekliyoruz...</div></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>M&uuml;şteri Hizmetleri Asistanı
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>&Ccedil;ağrı Merkezi Hizmetleri
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>&Ccedil;ağrı Merkezi
</div></div><div><p><b>&Ccedil;alışma Şekli</b></p>
<div>:</div>
<div>Tam zamanlı
</div></div><div><p><b>&Ccedil;alışma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>İş Yerinde
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>Eleman
</div></div><div><p><b>&Ccedil;alışma Yeri</b></p>
<div>:</div>
<div>İstanbul Anadolu Yakası Beykoz
<p>Kavacık, Ruhi Esmer Sokak, Beykoz/İstanbul</p>
<ul><div>Toplu Taşımaya Erişim</div></ul>
, İstanbul Avrupa Yakası
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>23.02.2026
</div></div><div><p><b>Son Başvuru Tarihi</b></p>
<div>:</div>
<div>24.04.2026</div></div></ul></div>

Arapça ve İngilizce Bilen Müşteri Temsilcisi

<div><div><p>Vollzeit</p>
<p>Istanbul</p>
</div><div><p>Auf einer Wellenl&auml;nge mit unseren Kunden*innen setzen sich unsere rund 3.333 Mitarbeiter*innen an 11 Standorten in Deutschland, der T&uuml;rkei, in Griechenland und dem Kosovo ein, die seit 1999 inhabergef&uuml;hrt sind. Dabei finden wir nicht nur den richtigen Ton f&uuml;r unsere Auftraggeber, sondern pflegen auch einen kurzen Draht zu unseren Mitarbeiter*innen.</p>
</div><div><h2 class="jobSectionHeader"><b>Deine Aufgaben
</b></h2><div><ul><li>Du bearbeitest fachkundig telefonisch oder schriftlich eingehende Kundenanfragen im Bereich Festnetz</li>
<li>Du ber&auml;tst Kunden aktiv zu Produkten, Preisen und Tarifen</li>
<li>Du &uuml;bernimmst eigenst&auml;ndig die Reklamations- und Beschwerdebearbeitung</li>
<li>Du bedienst alle Funktionen kundenspezifischer EDV-Systeme</li>
</ul></div></div><div><h2 class="jobSectionHeader"><b>Dein Profil
</b></h2><div><ul><li>Du hast eine sichere Kommunikations- und Ausdrucksf&auml;higkeit in deutscher Sprache (mind. C2-Level)</li>
<li>Du bist zeitlich flexibel sowohl in Schichten als auch am Wochenende zu arbeiten</li>
<li>Du verf&uuml;gst &uuml;ber eine hohe Serviceorientierung und ein ausgepr&auml;gtes Qualit&auml;tsbewusstsein</li>
<li>Du besitzt gute PC-Kenntnisse sowie Interesse an Telekommunikationsprodukten</li>
</ul></div></div><div><h2 class="jobSectionHeader"><b>Wir bieten Dir attraktive Rahmenbedingungen
</b></h2><div><ul><li>Sehr attraktive Verdienstm&ouml;glichkeiten</li>
<li>Seri&ouml;se Kampagnen und Projekte, zu unseren Projektpartnern geh&ouml;ren die gr&ouml;&szlig;ten Telefon-Konzerne Deutschlands und andere DAX-Unternehmen</li>
<li>Ein tolles Arbeitsklima in einem Top-Team #DieBestenKollegenDerStadt</li>
<li>Perspektiven im Kundenservice und F&uuml;hrungskr&auml;fte-Entwicklung auch f&uuml;r Quereinsteiger</li>
<li>Einen verantwortungsvollen Umgang mit Kolleg:innen und Ressourcen in einem inhabergef&uuml;hrten Unternehmen</li>
<li>Einen verl&auml;sslichen &amp; krisensicheren Arbeitsplatz</li>
<li>private Krankenversicherung</li>
</ul><b>Als Kundenberater*in im Inbound Sales-Projekten </b>profitierst Du von attraktiven Benefits, wie
<ul><li>Gro&szlig;e Firmenfeiern und Teamevents</li>
<li>Div. Incentiveprogramme f&uuml;r alle Call-Center Mitarbeiter*innen</li>
</ul><p>KiKxxl tritt f&uuml;r ein wertsch&auml;tzendes und vorurteilsfreies Arbeitsumfeld ein, das Talente auf Grund ihrer Leistungen sch&auml;tzt &ndash; unabh&auml;ngig von Alter, ethnischer Herkunft und Nationalit&auml;t, Geschlecht und geschlechtlicher Identit&auml;t, k&ouml;rperlichen und geistigen F&auml;higkeiten, Religion und Weltanschauung, sexueller Orientierung und sozialer Herkunft. Die Anerkennung und die F&ouml;rderung vielf&auml;ltiger Potenziale schaffen wirtschaftliche Vorteile f&uuml;r unsere Organisation.</p></div></div></div>

Çağrı Merkezi Müşteri Temsilcisi- almanca bilen

Apple

<p>Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.<br>
<br>
As a Specialist, you build brand loyalty and create owners of Apple products and services. You&rsquo;re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers&rsquo; needs, customizing recommendations to enrich their lives.<br>
<br>
<b>Description</b><br>
Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.<br>
<br>
Understand and proactively stay up to date on Apple&rsquo;s products, services, purchase options, and Product Zone sales processes.<br>
<br>
Support your peers throughout the store as needed by sharing knowledge about Apple&rsquo;s products, services, and purchase options, and assist in offering ownership opportunities.<br>
<br>
Maintain accuracy and follow guidance.<br>
<br>
Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.<br>
<br>
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn.<br>
<br>
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities.<br>
<br>
<b>Preferred Qualifications</b><br>
You can:<br>
Demonstrate knowledge of Apple products and services.
<br>
Personalize solutions based on customer needs, and effectively communicate them.<br>
Work in a fast-paced environment, often supporting multiple customers at the same time.<br>
Work in a team environment, demonstrating shared responsibility and accountability with other team members.<br>
Be curious and open to learning from others and helping each other grow.<br>
Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.<br>
Be trusted with sensitive or confidential information, keeping with Apple&rsquo;s core values.<br>
<br>
<b>Minimum Qualifications</b><br>
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.<br>
You should also be proficient in the local language, both written and spoken.<br>
<br>
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.</p>

Uzman

Curium Pharmaceuticals

<div><div><p><b>About Curium</b></p>
</div>
<div><p>Curium is the world&rsquo;s largest nuclear medicine company with more than a century of industry experience. We develop, manufacture and distribute world-class radiopharmaceutical products to help patients around the globe. Our proven heritage combined with a pioneering approach are the hallmarks to deliver innovation, excellence and unparalleled service.</p></div><div><br>
<p>
</p></div><div><p>With manufacturing facilities across Europe and the United States, Curium delivers SPECT, PET and therapeutic radiopharmaceutical solutions for life-threatening diseases to over 14 million patients annually. The name &lsquo;Curium&rsquo; honors the legacy of pioneering radioactive researchers Marie and Pierre Curie, after whom the radioactive element curium was named and emphasizes our focus on nuclear medicine. The tagline &lsquo;Life Forward&rsquo; represents our commitment to securing a brighter future for all those we serve: An enhanced quality of care for our patients. A trusted partner to our customers. A supportive employer to our valued team.</p>
</div><div><div><div><h2 class="jobSectionHeader"><b>
Summary of Position</b></h2></div><p></p><div><br>
<p>
We are looking for a Customer Service Specialist<b> </b>who will be responsible for managing the end-to-end order process, ensuring customer satisfaction, and maintaining seamless coordination between internal teams and external partners. This role requires a detail-oriented professional with strong analytical and communication skills, capable of supporting process improvements and contributing to operational excellence within the Customer Service organization.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Essential Functions</b></h2></div><p></p><div><br>
<ul>
<li>Reviewing customer requests and entering appropriate orders into the system, ensuring price and detail accuracy</li>
<li>Identifying missing or incorrect orders after order collection and communicating with customers accordingly</li>
<li>Monitoring the alignment of incoming orders with the forecast and analyzing any discrepancies</li>
<li>Detecting orders that do not comply with distributor agreements and issuing necessary notifications</li>
<li>Conducting consolidated checks after order entries and preparing related reports</li>
<li>Updating customer master data and supporting segmentation activities</li>
<li>Leading quality and supply processes</li>
<li>Measuring and improving service quality</li>
<li>Developing and implementing process improvement projects</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Requirements</b></h2></div><p></p><div><br>
<ul>
<li>Experience in B2C, B2B, and Intercompany account management</li>
<li>Proven experience in order management, data control, and reporting</li>
<li>Knowledge of distributor agreements and customer contracts</li>
<li>Strong customer-oriented communication and problem-solving skills</li>
<li>Team player with strong coordination abilities</li>
<li>Bachelor&rsquo;s degree or higher in a relevant field</li>
<li>Minimum of 4 years of experience in Customer Service (CS)</li>
<li>Proficient in MS Office applications</li>
<li>Good command of written and spoken English</li>
<li>Resident in Istanbul</li>
</ul>
<p><b>Key Competencies</b></p>
<ul>
<li>Attention to detail and error prevention</li>
<li>Analytical thinking and process tracking</li>
<li>Customer communication and relationship management</li>
<li>Time management and prioritization</li>
<li>Collaboration and coordination (with CS and DT teams)</li>
</ul></div></div></div><div>
<div><p><b>Disclaimer</b></p>
</div>
<div><p>The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.</p></div></div><br>
<p>
</p><div><div><p><b>Equal Opportunity Employer</b></p>
</div>
<div><p>Curium is an equal opportunity employer and believes everyone deserves respect, dignity and equality. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</p></div></div></div>

Customer Services Specialist

Explore 139+ Bilingual customer service specialist in Istanbul this February. Find roles across top companies and apply now to boost your career.