all levels | etp | sap fico/ mm/ sd| egypt

account opening officer (operations dept.) - fresh graduates

all levels | etp | sap fico/ mm/ sd| egypt Jobs in Cairo

customer service sales representative Jobs in Cairo

customer service sales representative

customer service specialist Jobs in Cairo

customer service specialist

account opening officer (operations dept.) - fresh graduates Jobs in Cairo

aces manager egypt, amazon now Jobs in Cairo

aces manager egypt, amazon now

branches customer service teller egypt 2026

Banque Misr

<div>
 
 Core Responsibilities:
 
 
 &bull; Serve customers by completing account transactions.
 
 
 &bull; Ensure all transactions are aligned with latest Banque Misr policies and procedures, this includes alignment with compliance and KYC standards set by the bank.
 
 
 &bull; Execute variety of transactions and services which include accepting payments for different types of accounts, cashing checks, checking account balances, transferring funds.
 
 
 &bull; Identify Sales Referrals.
 
 
 &bull; Ensure that cash drawer is balanced with the settlement sheet and recover any shortages/overages.
 
 
 
 
 
 Job Requirements.
 
 
 &bull; Experience: 0-3 years in banking services at branches network.
 
 
 &bull; University degree (Graduation year: from 2023 &ndash; 2025).
 
 
 &bull; Minimum graduation grade: Good.
 
 
 &bull; English language proficiency.
 
 
 &bull; Excellent command of PC skills especially (MS Office).
 
 
 &bull; Have good Soft Skills (Communication and Presentation skills).
 
 
 &bull; Never been tested by Banque Misr.
 
 
 &bull; No Relatives till 3rd degree.
 
</div>

Branches - (Customer Service- Teller) - Egypt 2026

Crédit Agricole Egypt

<div>
 
 
 
 A GLIMPSE ABOUT CR&Eacute;DIT AGRICOLE EGYPT:
 
 
 
 
 
 
 
 
 Cr&eacute;dit Agricole Egypt
 
 Since its launch in 2006, Cr&eacute;dit Agricole Egypt has succeeded to become a strong player on the economic scene, positioning itself as the Reference European Bank in Egypt. Aiming to become a leading innovation-driven sustainable bank, Cr&eacute;dit Agricole Egypt is committed to bring its international expertise to the local market to serve its clients and drive the sustainable development in line with Egypt&rsquo;s national priorities.
 
 
 With a universal customer-focused model, Cr&eacute;dit Agricole Egypt is &ldquo;a whole bank just for you&rdquo; serving the entire spectrum of customers: individuals, SMEs, enterprises, Corporate and public sector. Prioritizing its customers&rsquo; best interests, Cr&eacute;dit Agricole Egypt presents an extensive range of services, tailored financial solutions and the sound advice, to accompany its clients in their walk of life. Awarded most innovative bank in Egypt, convenience and distinguished customer experience is Cr&eacute;dit Agricole Egypt&rsquo;s endeavor to attain its customers&rsquo; satisfaction throughout its nationwide network of branches and its state-of-the-art fully-fledged platform of digital services. Furthermore, Cr&eacute;dit Agricole Egypt is in line with the world&rsquo;s digital transformation, encouraging and implementing an innovative environment to exceed its customers&rsquo; expectations.
 
 
 In addition, for being an active contributor to the local economy, the bank is committed to support the development of the Egyptian community and the respect of the environment.
 
 
 
 
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 
 
 Sales
 
 
 
 Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship
 
 
 Provide the assigned portfolio of
 
 intermediate
 
 customers with personalized service so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty
 
 
 Maintain a superior customer service experience including pre-empting issues and proactive servicing
 
 
 Ensure delivery of customer promise and practice brand values, Continue to maintain and improve the quality of service offered
 
 
 Maximize profitability from the priority base
 
 
 Actively identify new customers, grow affluent customers portfolio by introducing higher number of 'NTB' &lsquo;new to bank&rsquo; affluent customers
 
 
 Up-sell and cross-sell other bank products and services to existing customers
 
 
 Minimize customer attrition
 
 
 Maintain customer contact
 
 
 
 Operation &amp; Service Quality
 
 
 
 Orient and educate the walk-in customers on the use of the self-service zone
 
 
 Follow up with others, departments, pipeline credit/ operations dept. on pending cases
 
 
 Ensures handling and covering all customer requests / inquiries to deliver services excellence
 
 
 Efficiently handles customers complaints , escalating as appropriate
 
 
 
 CBE, Compliance, Audit, Procedures
 
 
 
 Responds to Compliance dept. requirements in terms of obtaining proper approvals
 
 
 Ensure implementation of all bank policies / procedures / KYC requirements
 
 
 Ensure following set procedures as per designation.
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 2-3 years of experience in sales within banking sector or similar industries
 </li>
 <li>
 Computer skills, ability to operate different MS applications, and CRM, CBS, etc.
 </li>
 <li>
 Interpersonal skills
 </li>
 <li>
 Sales skills
 </li>
 </ul>
 
 
</div>

Relationship Officer

Schindler Group

<div>
 
 Location: Cairo, New Cairo, Egypt
 
 
 Requisition ID: 78006
 
 
 
 Schindler stands for mobility. Mobility needs experts.
 
 
 Join our team in Cairo.
 
 
 Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move two billion people every day all over the world. Behind the company's success are over 70,000 employees in more than 100 countries.
 
 
 AR Accountant
 
 
 
 Mobility is the goal
 
 
 
 <ul>
 <li>
 Support branches in the implementation of the Schindler Receivables Management policy. Sales Representatives and Service Leaders in the branches are the Schindler Receivables Management process owners and have the accountability of executing this policy in the KG.
 </li>
 <li>
 Supervise and analyze the NI invoicing process ensuring compliance and consistency of data with legal requirements.
 </li>
 <li>
 Organize and execute collection of accounts receivables according to Schindler Receivables Management Guidelines.
 </li>
 <li>
 Manage customer provisions (bad debt provision), dunning, legal processes and write-offs.
 </li>
 <li>
 Process Owner of "Billing-To-Customer" (legal, tax, requirements, etc.).
 
 
 
 </li>
 </ul>
 
 Mobility needs you
 
 
 
 
 Education and Specialty:
 
 
 
 BSc in Accounting, Finance or Business
 
 
 
 Specific Training and Competences:
 
 
 
 Desired Collection processes knowledge, Risk Management knowledge, Finance and its legal implications knowledge, IT skills.
 
 
 
 Experience Required:
 
 
 
 1+ year in a similar position as AR Accountant
 
 
 
 Do you want to move the future with us?
 
 
 
 For questions please don&rsquo;t hesitate to ask Omnia ElHoubi, Phone (+20) 237763900
 
 
 www.schindler.com
 
 
 At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.
</div>

AR Accountant

<div>
 
 
 
 A GLIMPSE ABOUT CR&Eacute;DIT AGRICOLE EGYPT:
 
 
 
 
 
 
 
 
 Cr&eacute;dit Agricole Egypt
 
 Since its launch in 2006, Cr&eacute;dit Agricole Egypt has succeeded to become a strong player on the economic scene, positioning itself as the Reference European Bank in Egypt. Aiming to become a leading innovation-driven sustainable bank, Cr&eacute;dit Agricole Egypt is committed to bring its international expertise to the local market to serve its clients and drive the sustainable development in line with Egypt&rsquo;s national priorities.
 
 
 With a universal customer-focused model, Cr&eacute;dit Agricole Egypt is &ldquo;a whole bank just for you&rdquo; serving the entire spectrum of customers: individuals, SMEs, enterprises, Corporate and public sector. Prioritizing its customers&rsquo; best interests, Cr&eacute;dit Agricole Egypt presents an extensive range of services, tailored financial solutions and the sound advice, to accompany its clients in their walk of life. Awarded most innovative bank in Egypt, convenience and distinguished customer experience is Cr&eacute;dit Agricole Egypt&rsquo;s endeavor to attain its customers&rsquo; satisfaction throughout its nationwide network of branches and its state-of-the-art fully-fledged platform of digital services. Furthermore, Cr&eacute;dit Agricole Egypt is in line with the world&rsquo;s digital transformation, encouraging and implementing an innovative environment to exceed its customers&rsquo; expectations.
 
 
 In addition, for being an active contributor to the local economy, the bank is committed to support the development of the Egyptian community and the respect of the environment.
 
 
 
 
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 
 
 1. Product Ownership &amp; Governance
 
 
 <ul>
 <li>
 Own and manage the backlog of digital channel products and features.
 </li>
 <li>
 Translate business needs into detailed business requirements and product documentation.
 </li>
 <li>
 Prepare required product approval documents, risk assessments, compliance documents, and internal approval packages.
 </li>
 <li>
 Ensure all digital products and services comply with applicable regulatory and scheme requirements.
 </li>
 <li>
 Prepare and manage official regulatory correspondence and required documentation.
 </li>
 <li>
 Maintain and continuously update all product-related forms, processes, and procedures.
 </li>
 <li>
 Track product performance and contribute to achieving digital KPIs across channels.
 </li>
 <li>
 Prepare and monitor product-related investment cases, cost tracking, and profitability follow-up.
 </li>
 </ul>
 
 
 
 
 
 2. Stakeholder Management
 
 
 <ul>
 <li>
 Act as the focal point between business, technical teams, operations, compliance, risk, and other stakeholders.
 </li>
 <li>
 Ensure alignment between business requirements and technical implementation.
 </li>
 <li>
 Support commercial readiness and contribute to go-to-market activities when needed.
 </li>
 </ul>
 
 
 
 
 
 3. UAT &amp; Quality Assurance
 
 
 <ul>
 <li>
 Define UAT scope and ensure all prerequisites are in place according to the test plan.
 </li>
 <li>
 Design and review test scenarios covering all functional and business requirements.
 </li>
 <li>
 Coordinate and manage UAT cycles across related digital projects.
 </li>
 <li>
 Ensure adherence to quality standards and testing procedures.
 </li>
 <li>
 Act as final business verification prior to production release.
 </li>
 <li>
 Prepare formal UAT completion reports and provide sign-off based on defined acceptance criteria.
 </li>
 <li>
 Ensure production stability post-release and proper documentation closure.
 </li>
 </ul>
 
 
 
 
 
 4. Customer Support &amp; Operational Oversight
 
 
 <ul>
 <li>
 Take ownership of digital channel customer issues and follow through to resolution.
 </li>
 <li>
 Serve as a communication bridge between internal teams and support channels.
 </li>
 <li>
 Monitor ticketing systems and ensure timely resolution and proper updates.
 </li>
 <li>
 Monitor application ratings and reviews, address feedback, and maintain a strong digital presence.
 </li>
 <li>
 Prepare periodic reports highlighting recurring issues, trends, and improvement opportunities.
 </li>
 </ul>
 
 
 
 
 
 5. Continuous Improvement &amp; Analytics
 
 
 <ul>
 <li>
 Leverage insights from UAT, support cases, and customer feedback to propose enhancements and fixes.
 </li>
 <li>
 Identify potential risks and issues proactively.
 </li>
 <li>
 Analyze workflows and operational processes and recommend optimizations.
 </li>
 <li>
 Track customer satisfaction indicators and suggest service improvements.
 </li>
 <li>
 Develop and maintain analytical reports to support product decisions and future enhancements.
 </li>
 <li>
 Coordinate and distribute tasks within the team to ensure smooth execution and timely delivery.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 
 
 Professional Background
 
 
 <ul>
 <li>
 3-6 years of experience in digital banking, fintech, or product management.
 </li>
 <li>
 Hands-on experience managing digital channels (Mobile, Internet Banking, Digital Assistants, etc.).
 </li>
 <li>
 Strong understanding of banking regulatory and compliance environment (preferably in Egypt).
 </li>
 </ul>
 
 
 
 
 
 Product &amp; Technical Knowledge
 
 
 <ul>
 <li>
 Solid experience in backlog management and requirement writing (BRD / User Stories).
 </li>
 <li>
 Familiarity with Agile methodology and UAT lifecycle management.
 </li>
 </ul>
 
 
 
 
 
 Analytical &amp; Business Skills
 
 
 <ul>
 <li>
 Ability to analyze product performance, customer feedback, and operational data.
 </li>
 <li>
 Experience preparing business cases, cost tracking, or ROI follow-up is a plus.
 </li>
 <li>
 Strong problem-solving and decision-making skills based on data.
 </li>
 </ul>
 
 
</div>

Digital Assistant Product Manager

<div>
 
 
 
 A GLIMPSE ABOUT CR&Eacute;DIT AGRICOLE EGYPT:
 
 
 
 
 
 
 
 
 Cr&eacute;dit Agricole Egypt
 
 Since its launch in 2006, Cr&eacute;dit Agricole Egypt has succeeded to become a strong player on the economic scene, positioning itself as the Reference European Bank in Egypt. Aiming to become a leading innovation-driven sustainable bank, Cr&eacute;dit Agricole Egypt is committed to bring its international expertise to the local market to serve its clients and drive the sustainable development in line with Egypt&rsquo;s national priorities.
 
 
 With a universal customer-focused model, Cr&eacute;dit Agricole Egypt is &ldquo;a whole bank just for you&rdquo; serving the entire spectrum of customers: individuals, SMEs, enterprises, Corporate and public sector. Prioritizing its customers&rsquo; best interests, Cr&eacute;dit Agricole Egypt presents an extensive range of services, tailored financial solutions and the sound advice, to accompany its clients in their walk of life. Awarded most innovative bank in Egypt, convenience and distinguished customer experience is Cr&eacute;dit Agricole Egypt&rsquo;s endeavor to attain its customers&rsquo; satisfaction throughout its nationwide network of branches and its state-of-the-art fully-fledged platform of digital services. Furthermore, Cr&eacute;dit Agricole Egypt is in line with the world&rsquo;s digital transformation, encouraging and implementing an innovative environment to exceed its customers&rsquo; expectations.
 
 
 In addition, for being an active contributor to the local economy, the bank is committed to support the development of the Egyptian community and the respect of the environment.
 
 
 
 
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Creating, managing current OFSA FTP rules/processes. Handling OFSA and develop/automate MIS reports on OBIEE.
 </li>
 <li>
 Executing and the ability to test/validate the finance-related batches (FTP and PFT).
 </li>
 <li>
 Strong knowledge for SQL and PL/SQL.
 </li>
 <li>
 Strong knowledge for OBIEE.
 </li>
 <li>
 Prepare Financial Reporting packages and various analysis for the Top management and BPI.
 </li>
 <li>
 Prepare NII, Commissions, and Expenses detailed analysis.
 </li>
 <li>
 Prepare EXCO follow-up dashboards, Peers analysis and BOD presentations.
 </li>
 <li>
 Prepare Funding Strategy analysis and presentation.
 </li>
 <li>
 Prepare MIS Profitability reporting by LOB, Customer and Product.
 </li>
 <li>
 Prepare Profitability simulations for New Products and Investments.
 </li>
 <li>
 Prepare detailed Cost analysis per cost center, LOB, and branch.
 </li>
 <li>
 Coordinate with various divisions and business units for discrepancies identified in reports and take the necessary action to rectify it.
 </li>
 <li>
 Prepare the annual budget / Estimate and MTP process, i.e. developing budget templates, consolidation of stakeholders&rsquo; inputs,
 </li>
 <li>
 Prepare annual ICAAP and Recovery plan requirements.
 </li>
 <li>
 Prepare ad-hoc projects and analysis i.e. audit requirements.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 4 - 8 years of experience in MIS reporting/FP&amp;A roles in the Banking sector
 </li>
 <li>
 Working experience in MIS reporting and requirements
 </li>
 <li>
 Working experience in Management reporting in the banking sector
 </li>
 <li>
 Hands-on experience of OFSA and OBIEE applications
 </li>
 <li>
 Basic knowledge of SQL and SAS
 </li>
 </ul>
 
 
</div>

Senior Financial Planning & Analysis Officer

Tasaheel تساهيل

<div>
 
 About Us
 
 
 
 Tasaheel is one of Egypt&rsquo;s leading microfinance institutions, committed to empowering individuals and communities through accessible and responsible financial solutions. Since our establishment, we have played a pivotal role in expanding financial inclusion by offering tailored lending products that support small to medium-sized businesses across the country.
 
 
 Driven by a mission to unlock economic opportunities for underserved populations, Tasaheel provides fast, reliable, and transparent financing options that enable entrepreneurs&mdash;particularly women and youth&mdash;to grow their businesses, improve their livelihoods, and contribute to sustainable local development.
 
 
 With a wide network of branches spanning urban and rural Egypt, we combine deep market knowledge with cutting-edge technology to deliver high-impact services with efficiency and care. Our team is dedicated to building long-term relationships with our clients based on trust, accountability, and mutual growth.
 
 
 
 Overview
 
 
 
 The SMEs Relationship Manager will take charge of overseeing and expanding a portfolio of small and medium-sized enterprise (SME) clients. Your role will involve ensuring that all their financial requirements, such as deposits, transactions, trade finance, and borrowing, are adequately addressed, while fostering robust, long-lasting relationships that aid in the company&rsquo;s growth and success.
 
 
 
 What You&acute;ll Do
 
 
 
 <ul>
 <li>
 Understand client needs and develop tailored solutions to address them effectively.
 </li>
 <li>
 Manage and grow a portfolio of SME customers while ensuring high levels of satisfaction and retention.
 </li>
 <li>
 Identify key decision-makers within client organizations to strengthen relationships.
 </li>
 <li>
 Resolve customer concerns or complaints promptly and professionally.
 </li>
 <li>
 Identify upselling and cross-selling opportunities and coordinate with the relevant teams.
 </li>
 <li>
 Ensure high-quality customer service, sales processes, and client engagement standards.
 </li>
 <li>
 Actively approach and acquire potential clients to grow the portfolio.
 </li>
 <li>
 Maintain strong knowledge of market trends and competitor offerings.
 </li>
 <li>
 Collaborate with internal teams to deliver seamless customer experiences.
 
 
 </li>
 </ul>
 
 What Makes You a Good Fit
 
 
 
 <ul>
 <li>
 Bachelor's degree in business, Finance, Economics, or a related field is preferred.
 </li>
 <li>
 1 to 3 years of experience in the banking sector, preferably in SME or business banking.
 </li>
 <li>
 Proven experience in planning and implementing sales or relationship strategies.
 </li>
 <li>
 Strong interpersonal, communication, and negotiation skills.
 </li>
 <li>
 Customer-centric mindset with strong problem-solving abilities.
 </li>
 <li>
 Ability to work both independently and collaboratively in a fast-paced environment
 
 
 </li>
 </ul>
 At Tasaheel, we believe that access to finance is not just a service&mdash;it&rsquo;s a catalyst for transformation.
</div>

SME's Relationship Manager - 10th of Ramadan City

Aura Communication

<div>
 <ul>
 <li>
 
 Company Description
 
 </li>
 </ul>
 
 
 
 
 Aura Communication, established in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services with over 800 skilled employees. The company delivers tailored solutions to meet clients&rsquo; needs, specializing in flexible, high-quality outsourced customer support, including inbound and outbound call center services, sales, marketing, and technical support. Focused on creating the ultimate customer experience, Aura Communication combines expertise with innovation to support businesses globally.
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Role Description
 
 </li>
 </ul>
 
 This is a full-time hybrid role for a C1 English Speakers (CS) Agent, based in Cairo, Egypt, with flexibility for some remote work. In this role, the agent will provide exceptional customer service support by addressing client inquiries, resolving complaints, and assisting customers via calls, emails, or chats. Additional responsibilities include handling inbound and outbound communications and providing accurate and timely information to customers. The agent will collaborate with teammates and utilize problem-solving skills to deliver a seamless customer experience.
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Qualifications
 
 </li>
 </ul>
 <ol>
 <li>
 Proficiency in written and spoken English at a C1 level
 </li>
 <li>
 Strong communication and active listening skills
 </li>
 <li>
 Customer service and problem-solving abilities
 </li>
 <li>
 Basic technical skills, including typing and familiarity with CRM systems
 </li>
 <li>
 Excellent organizational and multitasking skills
 </li>
 <li>
 Ability to work in a hybrid environment (in office and from home as required)
 </li>
 <li>
 Previous customer service or BPO experience is a plus
 </li>
 <li>
 Flexibility to work rotating shifts
 </li>
 <li>
 skills
 </li>
 </ol>
 
 
 
 
 
 
 <ul>
 <li>
 
 What we offer
 
 </li>
 </ul>
 <ol>
 <li>
 Hybrid Model
 </li>
 <li>
 Paid Training
 </li>
 <li>
 Transportation
 
 provided
 
 </li>
 <li>
 Equipment provided
 </li>
 <li>
 Social &amp; Medical insurance
 </li>
 <li>
 Salary Up to 20k
 </li>
 </ol>
</div>

C1 English Speaker (CS) agent

Explore 612+ Branches customer service teller egypt 2026 in Cairo this March. Find roles across top companies and apply now to boost your career.