product manager

account manager

associate manager

head of marketing

brand manager

GMR Hyderabad International Airport Ltd

<div>
 
 Job Purpose
 
 
 
 The position is crucial for ensuring the integrity and effectiveness of the Feedback Management System, which is vital for maintaining high customer satisfaction. By managing customer issues throughout their lifecycle, maintaining accurate correspondence data, and understanding customer needs, this role directly contributes to enhancing the overall customer experience. Additionally, the position involves executing surveys to capture the Voice of the Customer, developing problem-solving methodologies, and driving process improvements. Collaboration with stakeholders and adherence to ISO standards ensures a customer-focused approach that aligns with the organization's mission to create lifetime customers and deliver consistent, high-quality service.
 
 
 
 ORGANISATION CHART
 
 
 
 Head - Passenger Experience / CPEO --&gt; Associate Manager- Passenger Experience
 
 
 
 Key Accountabilities
 
 
 
 Responsibilities Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 To keep track of All departmental MIS and update it on periodic basis/as and when required
 </li>
 <li>
 MIS up to date
 
 
 </li>
 </ul>
 
 Aesthetics &amp; Branding Standardization
 
 
 
 <ul>
 <li>
 Undertake daily/scheduled audits and support Manager-Pax EX in collation of findings
 </li>
 <li>
 Update observation status in the tracker periodically.
 </li>
 <li>
 Daily/scheduled walkthrough Reports
 </li>
 <li>
 Audit Trackers
 
 
 </li>
 </ul>
 Event &amp; D&eacute;cor Management
 
 
 
 Support Head- Pax Experience In Below
 
 
 
 <ul>
 <li>
 Ensure smooth execution of planned passenger experience events and airport decor as per the annual event calendar.
 </li>
 <li>
 Coordinate with Corporate Communication/ BD-Non Aero Team for Events and D&eacute;cor Management for passenger engagement
 </li>
 <li>
 Ensure on ground coordination with various stakeholders for d&eacute;cor and events for material movement, tool permit, safety clearances, work permits etc.
 </li>
 <li>
 Ensure the safety norms adherence while execution of events and decors
 </li>
 <li>
 Build a database for event management companies and ensure the highest quality of execution in close coordination with the vendor for Brand enhancement and passenger appreciations.
 </li>
 <li>
 Ensure smooth execution of planned passenger experience events and
 </li>
 <li>
 Adherence to the event Calendar
 </li>
 <li>
 Seamless Execution of events
 
 
 </li>
 </ul>
 
 Passenger Journey Mapping And Experience Enhancement
 
 
 
 <ul>
 <li>
 Observe gaps in current service delivery mechanism, review passenger requirements based on VOC (voice of Passengers), compare VOC vs VOB (Voice of Business) and infrastructure requirements to meet passenger expectations.
 </li>
 <li>
 Must have Balance of Technology and Human Touch points.
 
 
 </li>
 </ul>
 Interact with Passengers during the full life cycle of the passenger Experience journey to ensure a positive Passenger experience.
 
 
 <ul>
 <li>
 Journey Mapping Tracker
 
 
 </li>
 </ul>
 
 Admin/ Misc Responsibilities
 
 
 
 <ul>
 <li>
 Prepare and Circulate MOM of all cross departmental meetings like Passenger Ex Council Review meetings, Audit meetings etc.
 </li>
 <li>
 Keep a record of all MIS and departmental Documentation.
 </li>
 <li>
 Undertake any other miscellaneous requirements of the department
 </li>
 <li>
 Timely PR/PO
 </li>
 <li>
 No pending invoices
 </li>
 <li>
 MIS up to date
 
 
 </li>
 </ul>
 Safety &ndash;
 
 
 <ul>
 <li>
 Ensure safety is incorporated in all processes, initiatives
 </li>
 <li>
 Ensure safety is incorporated, monitored and managed in vendor contracts
 </li>
 <li>
 Ongoing
 
 
 </li>
 </ul>
 
 KEY ACCOUNTABILITIES - Additional Details
 
 
 
 Responsibilities Key Performance Indicators (KPIs)
 
 Vendor Management (PR to Payment):
 
 
 
 <ul>
 <li>
 Ensure all PR /PO are executed within set timeframes by internal coordination with Procurement, Finance, MAG etc.
 </li>
 <li>
 Ensure vendor bills are submitted in a timely manner.
 </li>
 <li>
 Follow up vendor payments are made in a timely manner, ensuring departmental clearance of all invoices.
 </li>
 <li>
 Keep departmental AOP data and expenses data updated.
 </li>
 <li>
 Monitor SAP entries.
 </li>
 <li>
 Timely PR/PO
 </li>
 <li>
 No pending invoices Admin/ Misc Responsibilities:
 </li>
 <li>
 Support/Assist Manager- Pax Ex to Prepare and Circulate MOM of all cross departmental meetings like Passenger Ex Council Review meetings, Audit meetings etc.
 </li>
 <li>
 Keep a record of all MIS and departmental Documentation.
 </li>
 <li>
 Undertake any other miscellaneous requirements of the department.
 </li>
 <li>
 Keep track of All departmental MIS and update it on periodic basis/as and when required.
 </li>
 <li>
 Up to date MIS Safety:
 </li>
 <li>
 Ensure safety is incorporated in all processes, initiatives.
 </li>
 <li>
 Ensure safety is incorporated, monitored, and managed in vendor contracts.
 
 
 </li>
 </ul>
 
 EXTERNAL INTERACTIONS
 
 
 
 <ul>
 <li>
 Coordinate with various Stakeholders like CISF, RAXA, concessionaires etc. for passenger experience initiatives /decors
 </li>
 <li>
 Coordination with External Vendors for events &amp; D&eacute;cor
 
 
 </li>
 </ul>
 Service Providers
 
 
 
 INTERNAL INTERACTIONS
 
 
 
 Coordination with internal departments like Operations, Business Development, SPG and Finance for PR/PO and invoice clearances
 
 
 
 FINANCIAL DIMENSIONS
 
 
 
 <ul>
 <li>
 Invoicing
 </li>
 <li>
 PR/PO SAP Process
 
 
 </li>
 </ul>
 
 Other Dimensions
 
 
 
 <ul>
 <li>
 Will be coordinating with GHIAL employees and outsourced employees
 
 
 </li>
 </ul>
 
 Education Qualifications
 
 
 
 <ul>
 <li>
 Any bachelor&rsquo;s degree (Preferably Hospitality)
 </li>
 <li>
 Event management
 </li>
 <li>
 Knowledge of SAP modules
 </li>
 <li>
 Exposure to project Management will be an added advantage
 
 
 </li>
 </ul>
 
 Relevant Experience
 
 
 
 <ul>
 <li>
 8-12 years of relevant experience
 </li>
 <li>
 Having a fair understanding of event management and d&eacute;cor
 </li>
 <li>
 Fair understanding of MS office
 </li>
 <li>
 Experience in the Airport Sector/ Airlines/Retail will be an added advantage.
 
 
 </li>
 </ul>
 
 COMPETENCIES
 
 
 
 <ul>
 <li>
 Personal Effectiveness
 </li>
 <li>
 Social Awareness
 </li>
 <li>
 Entrepreneurship
 </li>
 <li>
 Problem Solving &amp; Analytical Thinking
 </li>
 <li>
 Planning &amp; Decision Making
 </li>
 <li>
 Capability Building
 </li>
 <li>
 Strategic Orientation
 </li>
 <li>
 Stakeholder Focus
 </li>
 <li>
 Networking
 </li>
 <li>
 Execution &amp; Results
 </li>
 <li>
 Teamwork &amp; Interpersonal influence
 </li>
 <li>
 Quality Assurance (Practitioner)
 </li>
 <li>
 Brand Management, Aesthetics and Standardization (Practitioner)
 </li>
 <li>
 Information Management and Analysis (Practitioner)
 </li>
 <li>
 Regulatory, Compliance and Audit frameworks Knowledge (Practitioner)
 </li>
 <li>
 Passenger Journey Mapping (Practitioner)
 </li>
 <li>
 Passenger Insights (Practitioner)
 </li>
 <li>
 Safety Management (Practitioner)
 </li>
 </ul>
</div>

Associate Manager Passenger Experience

PwC Acceleration Center India

<div>
 At PwC, our people in brand management, marketing and sales focus on collaboration to develop and execute strategic sales and marketing initiatives. These individuals focus on driving revenue growth, promoting the Firm's services, enhancing brand visibility, and capturing new business opportunities. They utilise market research, digital marketing, creative campaigns, and effective sales strategies to engage clients, enhance the firm's brand and market presence, and achieve organisational targets. In studio and media production at PwC, you will work within an organisation to produce various types of media content, such as videos, podcasts, graphics, and animations. You will collaborate with other departments to understand their needs and deliver high-quality solutions that align with the organisation's brand and vision. You may also manage the technical aspects of the production process, such as equipment, software, and platforms.
 
 
 Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
 
 
 
 Skills
 
 
 
 Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
 
 
 <ul>
 <li>
 Apply a learning mindset and take ownership for your own development.
 </li>
 <li>
 Appreciate diverse perspectives, needs, and feelings of others.
 </li>
 <li>
 Adopt habits to sustain high performance and develop your potential.
 </li>
 <li>
 Actively listen, ask questions to check understanding, and clearly express ideas.
 </li>
 <li>
 Seek, reflect, act on, and give feedback.
 </li>
 <li>
 Gather information from a range of sources to analyse facts and discern patterns.
 </li>
 <li>
 Commit to understanding how the business works and building commercial awareness.
 </li>
 <li>
 Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
 
 
 </li>
 </ul>
 The Opportunity
 
 
 When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you&rsquo;ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You&rsquo;ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
 
 
 As part of the Studio and Media Production team you will design and produce visually stunning graphics and animations. As an Associate you will engage in creative projects, utilizing your skills in video editing and design to bring concepts to life. This position provides an exciting opportunity to work independently and collaboratively, pushing the boundaries of creativity in a dynamic environment.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Design and produce visually appealing graphics and animations
 </li>
 <li>
 Engage in creative projects that utilize video editing and design skills
 </li>
 <li>
 Collaborate with team members to bring concepts to fruition
 </li>
 <li>
 Work independently and as part of a team in a dynamic setting
 </li>
 <li>
 Explore new techniques to push creative boundaries
 </li>
 <li>
 Contribute to the development of project timelines and deliverables
 </li>
 <li>
 Maintain elevated standards of quality in every visual content
 </li>
 <li>
 Stay updated on industry trends and proven practices
 
 
 </li>
 </ul>
 What You Must Have
 
 
 <ul>
 <li>
 Bachelor's Degree
 </li>
 <li>
 2 year of experience
 </li>
 <li>
 Oral and written proficiency in English required
 
 
 </li>
 </ul>
 What Sets You Apart
 
 
 <ul>
 <li>
 Bachelor's degree in multimedia or equivalent
 </li>
 <li>
 Skilled in Adobe Creative Suite, especially After Effects
 </li>
 <li>
 Demonstrating impactful video, animation, and design portfolio
 </li>
 <li>
 Excelling in creative visualization and motion graphics
 </li>
 <li>
 Possessing out-of-the-box creative thinking
 </li>
 <li>
 Adapting to new design technologies
 </li>
 <li>
 Working independently with minimal supervision
 </li>
 <li>
 Communicating effectively in both written and verbal forms
 </li>
 <li>
 Additional experience in UX/UI and brand/media platforms
 </li>
 </ul>
</div>

Graphic Designer (Video/ Animation)- Associate 2

Newmark

<div>
 
 Job Description
 
 
 
 
 Job Description:
 
 
 
 We are looking for a Graphic Designer to join our design team and work on our design projects. You'll be expected to work on Print projects from start to finish, from concept to completion. Should have a passion for strong graphic design and innovation, and be able to work on graphics, layouts, Brochures, Posters, Web Layouts, PPT Designing, Video Editing, Motion Graphics, Banners, and Marketing Collaterals.
 
 
 
 Key Skills
 
 
 
 
 Primary:
 
 Adobe InDesign, Adobe Illustrator, Adobe Photoshop, Adobe Dreamweaver
 
 
 
 Secondary:
 
 After Effects, Adobe Premiere Pro, PPT
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Design and specify user interfaces and information architecture using participatory and iterative design. techniques, including observational studies, client feedback, usability testing, and other forms of discovery.
 </li>
 <li>
 Needs to be proactive enough to always be on top of all the branding activities being executed, ensuring that there is always that indelible stamp of Newmark on every touchpoint of the brand
 </li>
 <li>
 Work on and extend the Newmark brand guidelines into all the design work going out to create a strong and comprehensive visual identity for the brand
 </li>
 <li>
 Possesses and properly uses knowledge of company policies regarding the company&rsquo;s image and use of the company logo.
 </li>
 <li>
 In partnership with other content and strategic marketing team members, designs and produces marketing materials including infographics, diagrams, presentation slides, executive summaries/RFP templates, placemats, flyers, e-mail blasts, invitations, announcements, maps, etc. (using corporate branding standards templates plus bespoke designs based on client requirements)
 </li>
 <li>
 Responsible for layout, design and production activities to produce clean, high quality graphic-design art work and creative client-facing proposal and presentation packages.
 </li>
 <li>
 Work with Design team Manager &amp; Team Lead to produce the final design
 </li>
 <li>
 Good command over design techniques and visual elements.
 </li>
 <li>
 Time management skills and the ability to cope with several projects at a time
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Being able to illustrate and Knowledge of video editing skills are plus
 </li>
 <li>
 Degree / Diploma in Design, Fine Arts or related field is must
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven 3+ years of experience in graphic designing with a strong portfolio of illustrations or other graphics
 </li>
 <li>
 Should be Flexible, to work In Night Shifts (3PM-12AM &amp; 6PM-3AM) if you are not ready to work in night shifts, please don&rsquo;t apply
 </li>
 <li>
 Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop, PowerPoint)
 </li>
 <li>
 Experience in Process improvements, Partnerships and a good team player who interacts with Stake holders &amp; marketing team
 </li>
 </ul>
</div>

Graphic Designer 1 - Graphics & Marketing

Scanline VFX

<div>
 The Crew Manager plays a pivotal role in managing the end to end of the employee lifecycle and fostering a thriving environment for our creative talents. This position is also responsible for maintaining crew morale and well-being, promoting professional growth, and ensuring strong engagement with their roles. The Crew Manager reports to the Global Resource Manager and is part of the VFX Operations Management team. We operate on a hybrid model and would expect you to work onsite 2-3 days per week.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Resource Planning &amp; Crewing:
 </li>
 <li>
 Evaluate department&rsquo;s incoming resource demand vs current supply to identify any upcoming capacity requirements that may trigger approval for hiring requisitions with the Talent team
 </li>
 <li>
 Complete artist crewing and scheduling for assigned departments with input from
 </li>
 <li>
 Division Supervisors where necessary
 </li>
 <li>
 QC and validate weekly Department Resource Report and take part in weekly Resource
 </li>
 <li>
 Meetings with assigned Resource managers to review and resolve resource challenges
 </li>
 <li>
 Maintain weekly contact with the Show Production team to gather, review and address any resource challenges along with feedback on performance that may require action
 </li>
 <li>
 Maintains overview of utilization using established resource management tracking systems in G-Suite and Shotgrid
 </li>
 <li>
 Partner with Division Supervisors and appropriate stakeholders where utilization and prioritization require further context
 </li>
 <li>
 Works collaboratively with all peers and stakeholders, including the Executive Board
 </li>
 <li>
 Employee Life Cycle Management:
 </li>
 <li>
 Responsible for the management of artists day to day in regards to queries, absence, performance, time-logging, annual reviews, next show opportunities and contract extensions; the Crew Manager manages the end to end employee life-cycle for their assigned crew
 </li>
 <li>
 Manage crew off boarding process including ensuring exit interview with Talent has been completed and recorded.
 </li>
 <li>
 Crew Managers work closely with the Global Head of Resourcing and the Talent team when people issues arise, anticipating and mitigating where possible and escalating to direct line manager in a timely manner
 </li>
 <li>
 Crew Managers create an environment of excellence underpinned with care and empathy
 </li>
 <li>
 Crew Managers are the face of Scanline VFX for their assigned crew, they should be comfortable acting as an ambassador for the brand and championing the creative and production excellence we are renowned for
 </li>
 <li>
 Performance Management, Development &amp; Retention:
 </li>
 <li>
 Trigger and conduct performance review at the end of each crew&rsquo;s assigned show with Lead, Show Production and Supervisors. Collaborate with HoD and Talent team to provide feedback always with individual professional growth in mind
 </li>
 <li>
 Collaborate with the HoD and Talent team to customize and implement training around feedback and artist&rsquo;s career progression
 </li>
 <li>
 Motivate and care for the crew, assist in troubleshooting issues with the Talent team and other managers for best solutions
 </li>
 <li>
 Lead initiatives to boost team morale and foster professional growth; partner with facilities teams for coordination
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Knowledge of VFX workflows and an interest in keeping up with industry innovation and trends and inherent impact to crew
 </li>
 <li>
 Highly developed interpersonal skills with the ability to get results through others without having direct control over those resources
 </li>
 <li>
 Has the soft skills required to support and nurture relationships between crew members, managers, Heads of Departments, and to navigate potentially difficult conversations to create positive outcomes
 </li>
 <li>
 A proven ability to work successfully with individuals from diverse cultural backgrounds and skill sets
 </li>
 <li>
 Highly organized and detail focused
 </li>
 <li>
 Ideally competent user of Google suite, Microsoft Excel and Shotgrid
 </li>
 <li>
 A proven affinity for performing in a fast paced, high change environment
 </li>
 <li>
 An interest in learning and development and the management of professional development
 
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Crew Manager

GMR Group

<div>
 
 Job Purpose
 
 
 
 Effectively drives the organization&rsquo;s customer focused approach through effective communication to customers responses received on ORM / social media platforms and monitor and improve the sentiments conversion through planned strategies. Conversion of negative sentiments to positive and strategies with the ORM agency, benchmarking with peer airports , good practices adopted by global airports to handle their ORM.
 
 
 
 
 ORGANISATION CHART
 
 
 
 
 Head &ndash; ASQ &amp; Process Excellence --&gt; Associate Manager - ORM
 
 
 
 Responsibilities
 
 
 
 
 
 KEY ACCOUNTABILITIES
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 <ul>
 <li>
 Key Account manager for handling ORM agency.
 </li>
 <li>
 Monitor the entire ORM sentiments received through various channels and ensure a fast and correct response.
 </li>
 <li>
 Coordinate with various stakeholders (Internal/External) to obtain credible inputs and respond to passenger feedback/queries accordingly.
 </li>
 <li>
 Prepare shift roster for the SM Executives and monitor adherence to the roster. Approval of any new candidate for SM Executive before boarding.
 </li>
 <li>
 Ensure SLA monitoring and as Key account manager for an appointed ORM agency.
 </li>
 <li>
 Monthly Meetings with the senior team of the ORM agency for performance review.
 </li>
 <li>
 Adherence to FRT KPI
 </li>
 <li>
 Feedback closure TAT
 </li>
 <li>
 Roster Adherence
 </li>
 <li>
 Recruitment process
 </li>
 <li>
 SLA monitoring
 </li>
 <li>
 Conduct response quality audit on the responses posted by ORM across various channels and share inputs for improvement.
 </li>
 <li>
 Handhold/ train the ORM/ on any process changes and response strategy
 </li>
 <li>
 Convert Negative Sentiment to Positive Sentiment by effective engagement and on-ground coordination through planned strategies.
 </li>
 <li>
 Prepare shift report and escalate any high influencer tweets/feedback to the relevant departments.
 </li>
 <li>
 Keep track of all the conversations, brief on the repetitive negative sentiments follow the escalation matrix in time to ensure brand reputation.
 </li>
 <li>
 No. of Quality Audits conducted
 </li>
 <li>
 Sentiment Conversions / sentiment Score
 </li>
 <li>
 No. of escalated cases
 </li>
 <li>
 Weekly updates on CEO focus areas with respect to ORM performance
 </li>
 <li>
 Weekly review of Response Playbook (curated response database)-in-line with the latest process changes /improvements
 </li>
 <li>
 Monthly &amp; weekly reports
 </li>
 <li>
 Playbook should be up to date
 </li>
 <li>
 Work in close coordination with Corp. Communication team and seek input on any branding related posts/ promotional posts for response management.
 </li>
 <li>
 As per Corp Com plan
 
 
 
 </li>
 </ul>
 
 KEY ACCOUNTABILITIES - Additional Details
 
 
 
 
 
 EXTERNAL INTERACTIONS
 
 
 
 
 <ul>
 <li>
 Work with various regulatory agencies such as CISF, BOI, Customs on sentiments received on SMs which are negative and repetitive in nature.
 
 
 
 </li>
 </ul>
 
 
 INTERNAL INTERACTIONS
 
 
 
 
 <ul>
 <li>
 Internal departments of GHIAL
 </li>
 <li>
 Corp Comm for External Communication
 </li>
 <li>
 CEO Office for Periodic Updates Escalation of Tickets to respective process owners and seek approval on responses wherever applicable. Collaborate with all the process owners to achieve the right response within the time limits.
 </li>
 <li>
 Understanding the needs of different stakeholders and communicating with them appropriately.
 </li>
 <li>
 Work with process owners to bring about the improvement in passenger experience
 
 
 
 </li>
 </ul>
 
 
 FINANCIAL DIMENSIONS
 
 
 
 
 <ul>
 <li>
 Operate within OPEX &amp; CAPEX Budget
 
 
 
 </li>
 </ul>
 
 Other Dimensions
 
 
 
 <ul>
 <li>
 Responsible for handling appointed agencies&rsquo; ORM/SM Executives (4 to 5 nos.) and scalable as per requirement.
 </li>
 <li>
 Training /familiarization of the ORM staff on various processes at passenger touch point for effective understanding the operations while responding to the sentiments.
 
 
 
 </li>
 </ul>
 
 Education Qualifications
 
 
 
 <ul>
 <li>
 Graduate &amp; Post-Graduation in Mass communication / Social Media management
 </li>
 <li>
 Certification in ORM/ Digital marketing
 
 
 
 </li>
 </ul>
 
 Relevant Experience
 
 
 
 <ul>
 <li>
 8 to 10 years of relevant experience in handling ORM/SM handles of reputed brands (Airports, Airlines, Travel agencies, service industry etc.)
 </li>
 <li>
 Minimum 6 years&rsquo; experience in Aviation/Airport Sector
 </li>
 <li>
 Exposure to IMS and Lean Working
 </li>
 <li>
 Hands On Exposure in Training Domain
 
 
 
 </li>
 </ul>
 
 Skillset For Survey Management And Passenger Experience Research
 
 
 
 
 
 COMPETENCIES
 
 
 
 
 <ul>
 <li>
 Personal Effectiveness
 </li>
 <li>
 Social Awareness
 </li>
 <li>
 Entrepreneurship
 </li>
 <li>
 Problem Solving &amp; Analytical Thinking
 </li>
 <li>
 Planning &amp; Decision Making
 </li>
 <li>
 Capability Building
 </li>
 <li>
 Strategic Orientation
 </li>
 <li>
 Stakeholder Focus
 </li>
 <li>
 Networking
 </li>
 <li>
 Execution &amp; Results
 </li>
 <li>
 Teamwork &amp; Interpersonal influence
 </li>
 <li>
 Performance Monitoring and Reporting (Practitioner)
 </li>
 <li>
 Customer Experience (CX) Optimization (Proficient)
 </li>
 <li>
 Analytics and Insights (Practitioner)
 </li>
 <li>
 Customer Relationship Management Systems (Proficient)
 </li>
 <li>
 Process and Service Excellence (Practitioner)
 </li>
 </ul>
</div>

Associate Manager - QSD - 14320

PepsiCo

<div>
 
 Overview
 
 
 
 <ul>
 <li>
 Associate TPM analysts work with the Lead analyst to pick up format / region responsibilities.
 </li>
 <li>
 Ensure delivering below work tasks adhering to SLAs and OLAs.
 </li>
 <li>
 Promo data ingestion in Pepsico internal systems and customer external portals for trade planning, demand planning.
 </li>
 <li>
 Contract management which is an agreement between retailer and Pepsico to be managed end to end for upcoming promotions.
 </li>
 <li>
 Update TPM events , Deal sheets and New item maintenance based on promotions discussion with retailers and price changes.
 </li>
 <li>
 Processing and reconciliations of Payments/Deduction invoices and monitor approvals from Stakeholders and its timeliness
 </li>
 <li>
 Invoice analysis, breakdown by segmentation and ensure timely closure of tactics post payments and manage trade Spend in respective accounts.
 </li>
 <li>
 Communicate Risks and Opportunities to Sales team /Control/Finance.
 </li>
 <li>
 Validate Tactic pricing with Pricing Grids for any discrepancy in accruals and invoice
 </li>
 <li>
 Payments and funding tracking for vendors
 </li>
 <li>
 Manage expectations through verbal and written interactions with internal teams that includes sales, Finance and Control
 </li>
 <li>
 Ensure delivery of accurate and timely payment data in accordance with agreed service level agreements (SLA)
 </li>
 <li>
 Implement continued improvements and simplifications of processes, standardization of reporting and optimal use of technology (Automation)
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Associate TPM analysts work with the Lead analyst to pick up format / region responsibilities.
 </li>
 <li>
 Ensure delivering below work tasks adhering to SLAs and OLAs.
 </li>
 <li>
 Promo data ingestion in Pepsico internal systems and customer external portals for trade planning, demand planning.
 </li>
 <li>
 Contract management which is an agreement between retailer and Pepsico to be managed end to end for upcoming promotions.
 </li>
 <li>
 Update TPM events , Deal sheets and New item maintenance based on promotions discussion with retailers and price changes.
 </li>
 <li>
 Processing and reconciliations of Payments/Deduction invoices and monitor approvals from Stakeholders and its timeliness
 </li>
 <li>
 Invoice analysis, breakdown by segmentation and ensure timely closure of tactics post payments and manage trade Spend in respective accounts.
 </li>
 <li>
 Communicate Risks and Opportunities to Sales team /Control/Finance.
 </li>
 <li>
 Validate Tactic pricing with Pricing Grids for any discrepancy in accruals and invoice
 </li>
 <li>
 Payments and funding tracking for vendors
 </li>
 <li>
 Manage expectations through verbal and written interactions with internal teams that includes sales, Finance and Control
 </li>
 <li>
 Ensure delivery of accurate and timely payment data in accordance with agreed service level agreements (SLA)
 </li>
 <li>
 Implement continued improvements and simplifications of processes, standardization of reporting and optimal use of technology (Automation)
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 3-5 years of experience in Operations Finance/Sales (for L4)
 </li>
 <li>
 Bachelor&rsquo;s in commerce/business administration/marketing or Finance, Master&rsquo;s degree is a plus
 </li>
 <li>
 Prior Fast Moving Consumer Goods (FMCG) company experience preferred
 </li>
 <li>
 Analytical Skills: Good data skills and ability work through large data sets
 </li>
 <li>
 Communication: Strong communication skills and collaboration skills
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Excellent organisation and prioritisation skills
 </li>
 <li>
 Proactive, responsive and results driven
 </li>
 <li>
 Highly proficient in Microsoft Office especially Excel and PowerPoint
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 Skills required(Any one): Python, PowerBI &amp; UIPath
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Assistant Manager

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 Overview
 
 
 
 RGM strategy Playbook - Associate plays a pivotal role in our organization, with a primary focus on brand ladder and price pack architecture analysis, Mix Management and Promo Strategy. This role encompasses a range of responsibilities related to optimizing our product and pricing strategies to maximize brand equity, profitability, and consumer engagement.
 
 
 Key responsibilities of the Brand Ladder / Price Pack Architecture (PPA) Playbook - Associate include:
 
 
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 Conducting in-depth market research and data analysis to identify and evaluate brand positioning / price pack architecture opportunities
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 Analyzing consumer behavior and preferences to gain insights into how our brand ladder / pricing strategies impact purchasing decisions
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 Developing and refining brand ladder and PPA models and methodologies to streamline decision-making / enhance operational efficiency
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 Collaborating with cross-functional teams to ensure that our brand and pricing strategies align with overarching business objectives and regulatory requirements
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 Utilizing data-driven insights to enhance the overall consumer experience and perception of our brands and pricing structures
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 Contributing to the long-term brand and pricing strategy of the organization, actively participating in the creation of innovative approaches to optimize brand equity and profitability
 
 
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 The Brand Ladder / Price Pack Architecture (PPA) Playbook - Associate leverages advanced analytical skills and tools to shape our brand and pricing strategies, ensuring they are aligned with our strategic goals, compliance standards, and customer satisfaction objectives
 
 
 
 Responsibilities
 
 
 
 Functional Responsibilities
 
 
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 Perform advanced analytics using Tableau/Power BI and develop predictive models, regression modeling, price elasticity analysis, and promotion optimization to extract actionable insights from data
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 Collaborate on sector RGM strategic projects, such as promotions optimization, terms priorities, competitor benchmarking, and Price Pack Architecture (PPA) initiatives, to drive revenue realization
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 Conduct statistical and trend analysis to identify market opportunities, highlight sector strengths, and provide recommended corrective actions to enhance performance
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 Monitor existing KPI metrics, develop new relevant metrics, and identify correlations and root causes to support data-driven decision-making
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 Design and build visualization dashboards to accelerate information-to-action at scale, enabling easy access to critical insights for various stakeholders
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 Develop programs, methodologies, and reports for analyzing and presenting data, making data-driven insights accessible and actionable
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 Ensure the timely and accurate submission of reports and data to the Revenue Management teams in line with agreed Service Level Agreements (SLA)
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 Improve the utility of operational and performance data within various teams, supporting Business Intelligence (BI), reporting, analysis, and insights efforts
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 Assist the GBS Commercial lead in developing an ongoing training and capability plan for COE associates, ensuring continuous growth and expertise development within the team
 
 
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 Qualifications
 
 
 
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 Broader data analysis capabilities. Previous experience in Consumer Insights, Key account Management, Trade Marketing or CPG consulting
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 Experience in pricing and promotions management, demonstrating a deep understanding of pricing strategies, market dynamics, and consumer behavior
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 Proven experience working in the Fast-Moving Consumer Goods (FMCG) sector with a strong understanding of business processes related to Revenue Management, including promotions, pricing, and sales
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 Excellent visualisation skills with the ability to translate complex data into actionable solutions and processes, enabling data-driven decision-making
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 Advanced proficiency in Microsoft Excel and a strong command of PowerPoint, with the ability to quickly learn various in-house software applications for data analysis and reporting
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 Working knowledge of Power BI software is added advantage
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 Ability to function effectively in a team environment and collaborate with individuals across the organization, as pricing and promotions strategies often require cross-functional teamwork
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 Good verbal and written communication skills to effectively interact with stakeholders and present findings and recommendations in a clear and compelling manner
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Associate Manager

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