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business analyst manager

ValueLabs

<div>
 
 
 Banking experience (Retail Banking preferred, Corporate Banking acceptable) - Minimum 2-3 years of Banking domain experience is mandatory.
 
 
 
 
 
 
 
 Overall Experience: 5-6+ yrs, 3-4+ years of experience working as a Business Analyst.
 
 
 
 
 
 
 
 Primarily a Functional / Techno-Functional BA role (75% functional, 25% technical understanding).
 
 
 
 
 
 
 As a
 
 Business Analyst - CRM
 
 your role is responsible for bridging business stakeholders and technology teams to deliver effective CRM solutions. Leverage strong techno functional expertise in retail banking and servicing journeys, along with an understanding of regional (Middle East) regulatory and customer requirements, to support strategic CRM and digital transformation initiatives.
 
 
 
 
 Key Responsibilities:
 
 
 Lead business and functional analysis for CRM initiatives across branch, contact center, and assisted digital journeys, ensuring requirements reflect real operational workflows and customer servicing needs. Translate complex business, regulatory, and operational requirements into clear CRM functional flows, data mappings, and system behaviors, supporting accurate and scalable solution design. Own the end-to-end requirement lifecycle for CRM features, from initial discovery and impact analysis through to UAT sign off and post release validation. Partner with Product Owners to provide functional insights and dependency analysis, enabling informed prioritization decisions without assuming product ownership accountability. Define CRM specific acceptance scenarios, including role-based behavior, audit trail validation, maker checker controls, and exception handling across servicing journeys. Act as the functional authority during build and testing phases, clarifying CRM behavior, resolving requirement ambiguities, and ensuring consistency across channels and user roles. Lead business led UAT activities by coordinating test scenarios, validating end to end journeys, assessing defect severity, and confirming readiness for production deployment. Perform release readiness and sanity validation from a business and operational perspective, ensuring CRM changes do not negatively impact frontline productivity or customer experience. Analyze defects, change requests, and operational feedback to distinguish between functional.
 
</div>

Business Analyst

Tata Consultancy Services

<div>
 
 
 Job Title
 
 &ndash; Business Analyst &ndash; Banking Domain
 
 
 
 Company
 
 &ndash; TCS (MEA)
 
 
 
 Location
 
 &ndash; Dubai, United Arab Emirates
 
 
 
 Job type
 
 &ndash; Full time
 
 
 
 
 
 
 About Us :
 
 
 
 Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world&rsquo;s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile&trade; delivery model, recognized as a benchmark of excellence in software development.
 
 
 A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world&rsquo;s best-trained consultants with 157 nationalities in 53 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News.
 
 
 
 
 
 
 
 Job Description:
 
 
 
 
 
 Required Technical Skill :
 
 
 
 
 1) Requirement Gathering &amp; Analysis
 
 
 <ul>
 <li>
 Engage with business stakeholders to understand objectives, pain points, and desired outcomes.
 </li>
 <li>
 Elicit, analyze, validate, and document requirements (BRD/FRD/User Stories).
 </li>
 <li>
 Translate business needs into
 
 functional specifications
 
 , acceptance criteria, and solution scope.
 </li>
 </ul>
 
 
 2) Banking Domain &amp; Process Expertise
 
 
 <ul>
 <li>
 Map and optimize processes across banking functions such as:
 </li>
 <li>
 
 Account opening/KYC, onboarding
 
 </li>
 <li>
 
 Payments (NEFT/RTGS/UPI/SWIFT), reconciliation
 
 </li>
 <li>
 
 Loans &amp; credit lifecycle
 
 </li>
 <li>
 
 Cards &amp; disputes
 
 </li>
 <li>
 
 Customer servicing &amp; digital channels
 
 </li>
 <li>
 
 Risk, AML, compliance, regulatory reporting
 
 </li>
 <li>
 Identify gaps, controls, and improvements aligned to regulatory and operational needs.
 </li>
 </ul>
 
 
 3) Stakeholder Management
 
 
 <ul>
 <li>
 Act as a bridge between business, product owners, technology, data teams, and QA.
 </li>
 <li>
 Facilitate workshops, walkthroughs, and requirement sign-off sessions.
 </li>
 <li>
 Manage change requests and ensure scope alignment.
 </li>
 </ul>
 
 
 4) Documentation &amp; Communication
 
 
 <ul>
 <li>
 Create and maintain key documents:
 </li>
 <li>
 BRD/FRD, process flows (BPMN), use cases
 </li>
 <li>
 Data mapping documents, business rules, decision tables
 </li>
 <li>
 UAT plans, test scenarios, defect triage notes
 </li>
 <li>
 Present insights and recommendations to stakeholders and leadership.
 </li>
 </ul>
 
 
 5) Testing &amp; Delivery Support
 
 
 <ul>
 <li>
 Support QA/UAT by defining test scenarios and acceptance criteria.
 </li>
 <li>
 Coordinate UAT execution, track defects, and ensure resolution.
 </li>
 <li>
 Support production rollout, hyper care, and continuous improvement.
 </li>
 </ul>
 
 
 6) Data &amp; Reporting (Nice-to-have, depending on role)
 
 
 <ul>
 <li>
 Work with data/BI teams to define reporting requirements and KPI frameworks.
 </li>
 <li>
 Validate data quality rules and support reconciliation, lineage, and controls.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 
 
 Must Have
 
 
 <ul>
 <li>
 
 Years
 
 of experience as a Business Analyst in the
 
 Banking domain
 
 (Retail/Corporate/Payments/Lending etc.).
 </li>
 <li>
 Strong experience in
 
 requirements elicitation
 
 , functional analysis, and stakeholder management.
 </li>
 <li>
 Hands-on expertise in
 
 BRD/FRD/User Stories
 
 , process flows, and business rules.
 </li>
 <li>
 Good understanding of banking concepts:
 </li>
 <li>
 
 KYC/AML
 
 , onboarding, payments, lending lifecycle, account servicing, risk &amp; compliance
 </li>
 <li>
 Excellent communication and documentation skills.
 </li>
 </ul>
 
 
 Preferred / Good to Have
 
 
 <ul>
 <li>
 Experience working in
 
 Agile/Scrum
 
 environments; familiarity with Jira/Confluence/Azure DevOps.
 </li>
 <li>
 Exposure to
 
 data analysis
 
 (SQL basics), reporting, dashboards, or analytics use cases.
 </li>
 <li>
 Knowledge of regulatory areas (examples: AML, FATCA/CRS, GDPR, RBI guidelines&mdash;based on region/project).
 </li>
 <li>
 Exposure to core banking systems, digital banking platforms, or payment gateways.
 </li>
 </ul>
 
 
 
 
 
 Tools &amp; Methodologies
 
 
 <ul>
 <li>
 
 Requirement tools:
 
 Jira, Confluence, Azure DevOps, MS Visio/Lucid chart
 </li>
 <li>
 
 Documentation:
 
 MS Office, SharePoint
 </li>
 <li>
 
 Process modeling:
 
 BPMN, flowcharts, UML (use case/activity diagrams)
 </li>
 <li>
 
 Testing support:
 
 UAT planning, defect management, test case design
 </li>
 </ul>
 
 
 
 
 Thank you for expressing interest in this role at TCS. We will review your application and reach out to you if your profile aligns with our requirements for this opportunity.
 
 
 
 
 
 
 Application Deadline:
 
 30-May-2026
 
 
 
 
 
 
 Privacy Note:
 
 
 
 https://www.tcs.com/connect-with-tcs/privacy-policy
 
</div>

Business Analyst – Banking Domain

Serviceplan Group Middle East

<div>
 
 You are the link between what the client says they need and what the delivery team builds. You ask the right questions, document the answers clearly, and make sure nothing gets lost in translation between business and technology.
 
 
 You understand how processes actually work &mdash; not how they are supposed to work. You are curious, structured, and always thinking about the client's real problem rather than the stated one.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Gather and document business requirements through interviews, workshops, and process walkthroughs
 </li>
 <li>
 Map as-is processes and design to-be workflows that are practical and implementable
 </li>
 <li>
 Translate business requirements into clear, structured specifications for the delivery team
 </li>
 <li>
 Validate that what is being built actually solves the problem that was identified
 </li>
 <li>
 Support workshop preparation and facilitate working sessions with client teams
 </li>
 <li>
 Identify gaps, contradictions, and risks in requirements before they become delivery problems
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 3&ndash;6 years of experience as a business analyst, functional consultant, or similar role
 </li>
 <li>
 Strong requirements engineering skills: you can run interviews, write clear user stories, and produce structured specifications
 </li>
 <li>
 Process mapping and optimisation experience &mdash; you know how to read a broken workflow and design a better one
 </li>
 <li>
 Experience in digital, MarTech, CRM, or marketing operations environments preferred
 </li>
 <li>
 Clear, structured written communication &mdash; your documentation is used, not filed
 </li>
 <li>
 Client-facing experience: you can run a working session and manage expectations without escalating everything
 </li>
 </ul>
 
 
 
 
 
 About Serviceplan:
 
 
 
 Serviceplan Group Middle east #1 Independent Agency of the Year and partner-led creative agency, with our headquarters in Munich and 34 offices around the globe.
 
 
 Serviceplan Group was founded 1970 and from start on based on the first integrated marketing and communication concept in the market, called &ldquo;House of Communication&rdquo;.
 
 
 Nowadays the Serviceplan Group is an international operating communication network with 34 offices around the globe.
 
 
 
 Serviceplan&rsquo;s vision is &Uuml;berCreativity!
 
 
 
 
 &Uuml;berCreativity
 
 is a higher form of innovation that emerges when different disciplines, cultures, talents, media and technologies collaborate and interplay. We are Independent, Integrated, Innovative and International. We operate on the model of Building Best Brands.
 
 
 
 www.serviceplan.ae
 
 
 
 
</div>

Polluxa

<div>
 India
 
 
 Exp 2+ years
 
 
 Full Time
 
 
 Share Your CV
 
 
 recruitment@polluxa.com
 
 
 
 Job Description
 
 
 
 PES seeks a dynamic and results-oriented Business Development Manager to join our team. The Business Development Manager will assume a pivotal role in propelling the growth and prosperity of our organization by identifying and seizing new business opportunities, cultivating robust client relationships, and contributing to the company&rsquo;s strategic direction.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Identify and Target New Clients: Undertake market research to pinpoint potential clients and industries harmonious with GES&rsquo;s services and expertise. Devise a strategy for engaging these prospective clients effectively.
 </li>
 <li>
 Sales and Lead Generation: Formulate and execute sales strategies for generating leads, conducting presentations, and nurturing prospects through the sales cycle. Consistently meet or surpass sales targets and objectives.
 </li>
 <li>
 Client Relationship Management: Foster and sustain strong, enduring client relationships through effective communication and extraordinary customer service. Guarantee client satisfaction by comprehending their needs and delivering solutions that either meet or surpass their expectations.
 </li>
 <li>
 Proposal and Contract Negotiation: Prepare and present proposals, negotiate contracts, and finalize deals with clients. Collaborate with internal teams to craft customized solutions aligned with client requirements.
 </li>
 <li>
 Proposal and Contract Negotiation: Prepare and present proposals, negotiate contracts, and finalize deals with clients. Collaborate with internal teams to craft customized solutions aligned with client requirements.
 </li>
 <li>
 Market Analysis: Remain abreast of industry trends, market dynamics, and competitive activities. Provide insights and recommendations to the management team to enhance and refine GES&rsquo;s offerings.
 </li>
 <li>
 Strategic Planning: Contribute to shaping GES&rsquo;s business development strategies and the overarching growth plan. Collaborate with the executive team to establish pragmatic and attainable business objectives.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or a related field (MBA preferred).
 </li>
 <li>
 Proven track record in business development, sales, or account management, with specific experience in the IT technology consulting industry.
 </li>
 <li>
 In-depth knowledge of IT solutions, technology trends, and digital transformation.
 </li>
 <li>
 Exceptional communication, negotiation, and presentation skills.
 </li>
 <li>
 Ability to work autonomously, driven by results, and self-motivated.
 </li>
 <li>
 Proficient in establishing and sustaining client relationships.
 </li>
 <li>
 Willingness to travel as required.
 </li>
 <li>
 Annual Sales Target of USD 1 million.
 
 
 </li>
 </ul>
 Assignment
 
 
 Create a detailed 2-quarter plan (PPT) , focusing on revenue generation and customer onboarding strategies. The plan should clearly outline revenue targets, strategies to achieve them, and a comprehensive customer onboarding process.
 
 
 PES is an equal opportunity employer. We celebrate diversity and remain committed to establishing an inclusive environment for all employees.
 
 
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</div>

Business Development Manager

Hermès

<div>
 
 Job Title: D
 
 
 ata analyst
 
 
 
 
 REPORTS TO: SENIOR RETAIL EXCELLENCE MANAGER
 
 
 
 
 Location: DUBAI
 
 
 
 
 Organisation unit: Hermes middle east
 
 
 
 
 GENERAL MISSION
 
 
 
 Herm&egrave;s is looking for a Data Analyst to strengthen its understanding of both clients and business dynamics across our 6 stores in the Middle East region. The role combines customer‑centric analyses with deep business performance insights to support teams in elevating service, client experience, and retail excellence. By ensuring high data quality and transforming complex information into actionable recommendations, the Data Analyst will help the Maison make informed decisions that advance both customer knowledge and operational performance.
 
 
 
 Responsibilities
 
 
 
 
 Dashboards creation &amp; maintaining
 
 
 
 <ul>
 <li>
 Design and produce dashboards/reports to provide in-depth analysis of business performance and clients&rsquo; behaviour (e.g. client journey, spending patterns)
 </li>
 <li>
 Collaborate with Group and Europe Data Analytics Team to enrich the current dashboards with more insights
 </li>
 <li>
 Ensure the accuracy, consistency, and reliability of data presented in all dashboards and reports, implementing robust data validation processes.
 </li>
 <li>
 Proactively gather and translate evolving business requirements from various stakeholders into actionable specifications for new dashboard development and enhancements
 
 
 </li>
 </ul>
 
 CUSTOMER DATA QUALITY
 
 
 
 <ul>
 <li>
 Improve the customer database quality and animate the retail teams to share best practices in Customer data capture
 </li>
 <li>
 Ensure regular monitoring of the customer database by developing dedicated analyses and Reports
 </li>
 <li>
 Support and deploy Group projects locally, adapting to specific market needs
 </li>
 <li>
 Develop assets to train sales teams on customer data management
 
 
 </li>
 </ul>
 
 Customer Knowledge
 
 
 
 <ul>
 <li>
 Be responsible of customer knowledge for the subsidiary by sharing retail and customer orientated insights
 </li>
 <li>
 Analyse customer patterns and retail performances to support strategic decisions
 </li>
 <li>
 Proactively monitor and identify emerging client behaviors, market trends, and competitive landscapes to anticipate future opportunities and challenges
 </li>
 <li>
 Support customer targeting initiatives with CRM analyses and provide detailed customer profile analyses
 </li>
 <li>
 Accompany group analytics initiatives, such as customer segmentation, and animate them across the subsidiary
 </li>
 <li>
 Perform ad-hoc analysis to answer specific business questions or deepen understanding of behavior or trends that are not available in existing automated dashboards
 
 
 </li>
 </ul>
 
 Retail excellence &amp; Business performance
 
 
 
 <ul>
 <li>
 Analyse on a regular basis (e.g. weekly, monthly) the retail performance and key KPIs (e.g. sales, sales per metiers, traffic, conversion rate, UPT, average basket)
 </li>
 <li>
 Propose recommendations and build action plans
 </li>
 <li>
 Ensure harmonization and alignment of performance indicators across teams and stores, aligned with the Group
 </li>
 <li>
 Contribute to the preparation of business reviews, strategic committees, and management presentations, providing clear and data-backed narratives
 
 
 </li>
 </ul>
 
 Experience &amp; Requirements
 
 
 
 <ul>
 <li>
 Master's degree (Bac +5) in Engineering or in Science / Data Analysis / Computer Science, and a minimum of 3 to 5 years&rsquo; experience in a similar role
 </li>
 <li>
 Confirmed background in statistical methodologies and social behaviour analysis
 </li>
 <li>
 Proficiency in programming languages (SQL, Python, etc.) and BI and visualization tools (Power BI and/or Cognos IBM)
 </li>
 <li>
 Proficient in data analysis and reporting
 </li>
 <li>
 Ability to analyse and synthesize
 </li>
 <li>
 Customer and business orientated mindset
 </li>
 <li>
 Curiosity and adaptability
 </li>
 <li>
 Discretion and confidentiality
 </li>
 <li>
 Team spirit
 </li>
 <li>
 Fluent preferably in multiple languages with spoken and written English mandatory. Arabic &amp; French are a plus.
 </li>
 </ul>
</div>

Retail Data Analyst

DICETEK LLC

<div>Data Analyst / Business Intelligence Analyst
We are seeking a highly analytical and results-driven Data Analyst / Business Intelligence Analyst with strong expertise in data visualization, reporting, ETL processes, and data warehousing. The ideal candidate will have experience transforming complex datasets into actionable business insights using tools such as Tableau, Power BI, SQL, and cloud-based databases.
Key Responsibilities:<ul><li>
Gather and analyze reporting requirements from business stakeholders and management teams.</li><li>
Design, develop, and maintain interactive dashboards, reports, and BI solutions using Tableau and Power BI.</li><li>
Develop and optimize ETL pipelines, data warehouses, and data marts.</li><li>
Perform data extraction, transformation, validation, and analysis from multiple data sources.</li><li>
Conduct exploratory and descriptive data analysis to identify trends, customer behavior, revenue patterns, and business opportunities.</li><li>
Generate operational, financial, sales, and customer analytics reports for various business functions.</li><li>
Support ad-hoc reporting requests and provide actionable insights to leadership teams.</li><li>
Create and maintain data models including dimensions, facts, joins, and relationships.</li><li>
Collaborate with cross-functional teams including Sales, Finance, Marketing, HR, and Customer Success.</li><li>
Ensure data accuracy, integrity, and consistency through testing and validation processes.</li></ul>
Required Skills &amp; Expertise:<ul><li>
Strong experience with SQL, PostgreSQL, Oracle SQL Developer, and Amazon Redshift.</li><li>
Hands-on experience with Tableau, Power BI, and advanced Excel reporting.</li><li>
Knowledge of ETL tools and data warehousing concepts.</li><li>
Experience in dashboard development, KPI reporting, and business analytics.</li><li>
Understanding of data modeling, data marts, and BI architecture.</li><li>
Familiarity with AWS cloud environments and reporting ecosystems.</li><li>
Strong analytical, problem-solving, and communication skills.</li></ul>
Preferred Qualifications:<ul><li>
Bachelor&rsquo;s degree in Software Engineering, Computer Science, Data Science, or related field.</li><li>
Master&rsquo;s degree in Data Science is preferred.</li><li>
Tableau Desktop Specialist or similar BI certifications are an advantage.</li><li>
Experience with customer analytics, churn analysis, cohort analysis, and revenue reporting is preferred.</li></ul>
Experience Required:<ul><li>
4&ndash;6 years of experience in Data Analytics, Business Intelligence, or Reporting roles.</li></ul></div>

Data Analyst / Business Intelligence Analyst

edari

<div>
 
 We are looking to hire a
 
 Senior Data and BI Analyst
 
 with strong technical depth across enterprise reporting, cloud data platforms, and advanced analytics to support one of the largest
 
 semi-government
 
 organization in
 
 Dubai.
 
 
 
 
 
 
 This is a
 
 12-month contract role
 
 which is renewable
 
 
 subject to performance and business requirements.
 
 
 
 
 
 The role sits within the
 
 Data &amp; Analytics function
 
 and reports directly to the
 
 Manager in Data &amp; Analytics.
 
 
 
 
 
 
 We are looking for a passionate
 
 Senior Data and BI Analyst
 
 
 
 who is experienced in Azure-based data platforms and enterprise reporting environments. You should have strong technical expertise in SQL-driven analytics, cloud data engineering, ETL/ELT frameworks, and data governance, along with the ability to provide operational support for critical data systems.
 
 
 
 
 
 
 Key responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Monitor existing data pipelines to ensure smooth operation, timely data availability, and system reliability
 </li>
 <li>
 Provide troubleshooting support for data issues, including pipeline failures, data quality concerns, and performance bottlenecks
 </li>
 <li>
 Support ETL/ELT workflows using Azure Data Factory, Databricks, Logic Apps, and SSIS
 </li>
 <li>
 Perform system health checks and provide operational and incident support, including weekend monitoring when required
 </li>
 <li>
 Monitor data quality, resolve data integrity issues, and implement validation and control mechanisms
 </li>
 <li>
 Manage daily management reports and support configuration changes
 </li>
 <li>
 Handle Power BI access requests and provide ongoing operational reporting support
 </li>
 <li>
 Design, develop, and enhance data pipelines and data models to support business intelligence and analytics needs
 </li>
 <li>
 Ingest, transform, and optimize data from multiple structured and unstructured data sources
 </li>
 <li>
 Develop and optimize SQL queries, stored procedures, and functions for performance and scalability
 </li>
 <li>
 Ensure adherence to data security, governance, and compliance best practices
 </li>
 </ul>
 
 
 
 
 
 Knowledge, skills &amp; experience:
 
 
 
 
 
 <ul>
 <li>
 Minimum of 7 - 10 years of hands-on experience on similar roles.
 </li>
 <li>
 Strong experience with Azure Data Factory, Azure Databricks, Logic Apps, Azure Data Lake Storage, and Delta Tables
 </li>
 <li>
 Experience implementing Medallion Architecture (bronze, silver, and gold layers)
 </li>
 <li>
 Proficiency in SQL and PySpark
 </li>
 <li>
 Experience with data governance and access control, including Unity Catalog
 </li>
 <li>
 Strong understanding of data warehousing concepts, data modeling, and ETL/ELT frameworks
 </li>
 <li>
 Good understanding of data governance, access control, and GDPR compliance
 </li>
 <li>
 Strong troubleshooting skills across data pipelines, reporting, and analytics platforms
 </li>
 <li>
 Experience with SSIS, SSRS, and Power BI is an advantage
 </li>
 </ul>
 
 
 
 
 
 Availability:
 
 
 
 
 
 <ul>
 <li>
 Preference will be given to candidates available
 
 immediately.
 
 </li>
 </ul>
 
 
 
 
 Candidates must be eligible to work in the
 
 United Arab Emirates
 
 . Please apply with your updated CV and ensure your contact details are included.
 
 
 
 
 
 We will review applications within
 
 7 working days
 
 . If your profile aligns with the role, a consultant from
 
 Edari
 
 will contact you to discuss your experience, the role in detail, and next steps.
 
</div>

Senior Data and BI Analyst

Explore 1825+ Business analyst manager in Dubai this June. Find roles across top companies and apply now to boost your career.

1825 business analyst manager jobs In Dubai

Business Analyst

Business Analyst – Banking Domain

Business Analyst

Business Development Manager

Retail Data Analyst

Data Analyst / Business Intelligence Analyst

Senior Data and BI Analyst