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business analyst – retail banking systems Jobs in Muscat

business analyst – wholesale banking Jobs in Muscat

business analyst – wholesale banking

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business services team manager

business analyst retail banking systems

Enum Technology & Solution Pvt Ltd

Job SummaryWe are seeking an experienced Business Analyst &ndash; Retail Banking Systems to support retail banking transformation and system enhancement initiatives. The role requires close collaboration with business stakeholders, IT teams, and vendors to ensure successful delivery of retail banking solutions aligned with strategic and enterprise architecture objectives.Key Responsibilities<ul><li>Support retail banking transformation programs and system enhancement initiatives.</li><li>Act as a key interface between Retail Banking business units, IT delivery teams, vendors, and governance functions.</li><li>Ensure business requirements align with approved business strategy, IT roadmap, and enterprise architecture principles.</li><li>Contribute to initiative scoping, feasibility assessments, and solution option evaluations.</li><li>Elicit, analyze, and document business, functional, and non-functional requirements for retail banking systems, including:</li></ul>Core retail and customer servicing systems Customer-facing channels (Mobile, Internet Banking, Branch, Call Centre) Payments, cards, and customer onboarding processes<ul><li>Prepare and maintain requirement artefacts such as:</li></ul>Business Requirements Documents (BRD) Functional Specifications / User Stories Process maps, workflows, use cases, and data flow diagrams<ul><li>Facilitate workshops, walkthroughs, and requirement sign-off sessions with stakeholders.</li><li>Collaborate closely with:</li></ul>Retail Banking, Operations, Finance, Compliance, and Risk teams Internal IT teams (Delivery, Integration, Infrastructure, Information Security) External vendors and system integrators<ul><li>Support UAT planning and execution, including requirement clarification, test case validation, and defect analysis.</li><li>Manage requirement changes and conduct impact assessments through formal change management processes.</li><li>Ensure compliance with regulatory, security, operational, and performance standards.</li><li>Build and maintain strong working relationships with business and technology stakeholders.</li><li>Act as a trusted advisor for clarifying business needs and resolving requirement gaps.</li><li>Support documentation and knowledge transfer to ensure system continuity and operational readiness.</li></ul>Required Qualifications &amp; Experience<ul><li>Minimum 5+ years of experience as a Business Analyst within banking or financial services (experience in Oman or GCC preferred).</li><li>Strong exposure to retail banking systems including core banking, digital channels, payments, cards, and customer servicing platforms.</li><li>Experience working on vendor-led implementations and collaborating with internal IT delivery teams.</li><li>Hands-on experience in UAT coordination, change management, and production rollout support.</li><li>Strong analytical, documentation, and stakeholder management skills.</li><li>Business Analysis certification (CBAP, CCBA, PMI-PBA, or equivalent) &ndash; Preferred.</li></ul>Job Type: Full-time

Business Analyst – Retail Banking Systems

Jorofy Private Limited

Job Title: Business Analyst &ndash; Retail Banking (Channel Experience) Location: Muscat, Oman Employment Type: Full-TimeRole Overview: We are seeking an experienced Business Analyst with a strong background in retail banking channels to join our team. The ideal candidate will bridge the gap between business needs and technology solutions, ensuring seamless delivery of banking products and services across multiple channels including branches, mobile, internet, and ATM networks.Key Responsibilities:<ul><li>Elicit, analyze, and document business requirements for retail banking channels, ensuring alignment with organizational objectives.</li><li>Collaborate with stakeholders, IT teams, and vendors to design and implement robust channel solutions that enhance customer experience.</li><li>Support digital banking initiatives, including mobile, internet banking, ATMs, and branch services, driving innovation and efficiency.</li><li>Perform gap analysis and impact assessments, providing actionable recommendations for process improvement.</li><li>Prepare functional specifications, user stories, and workflow documentation to guide project development and execution.</li><li>Ensure compliance with regulatory requirements and internal policies across all channel operations.</li><li>Facilitate User Acceptance Testing (UAT) and provide ongoing support to ensure successful solution deployment.</li><li>Monitor and report on channel performance, identifying opportunities for optimization and continuous improvement.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in business administration, Finance, IT, or related field.</li><li>Proven experience as a Business Analyst in retail banking, with exposure to channel operations.</li><li>Understanding of banking products, digital channels, and payment systems.</li><li>Experience in requirement gathering, process mapping, and documentation.</li><li>Strong analytical, problem-solving, and communication skills.</li><li>Knowledge of regulatory standards and compliance in the banking sector.</li><li>Familiarity with digital banking platforms, core banking systems, and CRM tools is a plus.</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Banking: 4 years (Required)</li></ul>

Business Analyst

Job SummaryWe are looking for an experienced Business Analyst &ndash; Wholesale Banking to support large-scale transformation and system enhancement initiatives within Wholesale Banking.The role will serve as a key interface between business units, IT delivery teams, vendors, and governance functions, ensuring alignment with business strategy, IT roadmap, and enterprise architecture standards.Key Responsibilities<ul><li>Support Wholesale Banking transformation and system enhancement initiatives.</li><li>Act as liaison between Wholesale Banking, IT teams, vendors, and governance stakeholders.</li><li>Ensure requirements align with business strategy and enterprise architecture principles.</li><li>Contribute to initiative scoping, feasibility studies, and solution evaluations.</li><li>Gather and document business, functional, and non-functional requirements for:</li></ul>Corporate &amp; Business Banking platforms Transaction Banking (cash management, payments, host-to-host) Trade Finance, lending, limits, and collateral systems Customer onboarding and servicing processes<ul><li>Prepare documentation including:</li></ul>Business Requirements Documents (BRD) Functional Specifications / User Stories Process flows, use cases, and data flow diagrams<ul><li>Facilitate workshops, walkthroughs, and requirement sign-offs.</li><li>Coordinate with Operations, Finance, Risk, Compliance, and IT teams.</li><li>Support UAT planning and execution (test case validation, defect triage).</li><li>Manage change requests and conduct impact analysis.</li><li>Ensure compliance with regulatory, security, and operational standards.</li><li>Support production rollout and post-implementation stabilization.</li></ul>Requirements<ul><li>Minimum 5+ years of experience as a Business Analyst in banking or financial services.</li><li>Strong exposure to Wholesale Banking systems (Corporate Banking, Transaction Banking, Trade Finance, Lending).</li><li>Experience working on vendor-led implementations.</li><li>Hands-on involvement in UAT, change management, and go-live support.</li><li>Strong documentation and stakeholder management skills.</li><li>Experience in Oman or GCC banking sector preferred.</li><li>Business Analysis certification (CBAP, CCBA, PMI-PBA or equivalent) &ndash; Preferred.</li></ul>Job Type: Full-time

Business Analyst – Wholesale Banking

ahlibank

<div>
 
 SUMMARY OF ROLE:
 
 
 The Team Leader &ndash; Direct Sales is responsible for leading a team of Direct Sales Executives to market and sell Ahli Bank&rsquo;s retail banking products. This role involves developing and implementing sales strategies, building and maintaining relationships with key stakeholders, and ensuring that the team meets or exceeds sales targets. The Team Leader will also manage and mentor the team, ensuring customer-centric service and compliance with the bank&rsquo;s procedures and policies.
 
 
 
 KEY RESPONSIBILITIES:
 
 
 
 Market and Sales:
 
 
 &bull; Market and sell Ahli Bank Retail Banking products through direct approaches to prospective customers at their home, office, or preferred venue.
 
 &bull; Ensure the team consistently advertises, promotes, and secures business across the Sultanate of Oman in a highly customer-centric manner.
 
 &bull; Look after payroll accounts to increase CASA (Current Account Savings Account) in retail banking.
 
 &bull; Conduct daily visits to government and private sector entities to build and maintain relationships.
 
 &bull; Organize weekly activities, such as open days or roadshows, at companies and government entities to source new business.
 
 &bull; Create sales leads from visits made to the sales team and branches.
 
 &bull; Jointly meet with the corporate team to generate retail business from corporate clients.
 
 &bull; Collaborate with branch managers to open new business opportunities for branches.
 
 &bull; Support DSAs (Direct Sales Agents) in closing deals and generating business.
 
 &bull; Implement new companies into the Retail Approved Lending List.
 
 &bull; Ensure sales targets for all products are met.
 
 
 
 Branch and Team Support:
 
 
 &bull; Gather relevant information, create a proper database, and carry out tasks assigned by the Head of Business Development.
 
 &bull; Conduct weekly branch visits and meetings for business reviews.
 
 &bull; Follow up and support team members as required, ensuring their inquiries are addressed and met.
 
 &bull; Ensure all team members follow the DSU (Direct Sales Unit) procedure and meet the team's targets.
 
 &bull; Jointly meet with branch managers to facilitate business for branches.
 
 
 
 Risk Management:
 
 
 &bull; Monitor individual and business accounts (deposits or loans) for money laundering or fraud.
 
 &bull; Report any suspicious transactions, credit risks, market risks, and operational risks to the appropriate authorities.
 
 &bull; Adhere strictly to the bank&rsquo;s Anti-Money Laundering (AML) policies.
 
 
 
 Credit Management:
 
 
 &bull; Review credit applications and recommend finance approvals per the bank&rsquo;s policy and guidelines, within designated authority.
 
 &bull; Maintain vigilance against potential fraud and adhere to credit management practices.
 
 
 
 People Management:
 
 
 &bull; Manage the performance, motivation, and development of individuals within the team.
 
 &bull; Act as a mentor to junior team members, guiding them in their professional growth.
 
 &bull; Set job objectives and perform timely reviews to measure performance, identify staff development needs, and provide necessary training.
 
 &bull; Directly manage branch staff involved in operating services and sales, ensuring high performance and adherence to bank policies.
 
 
 
 
 Requirements
 
 
 &bull; Omani nationals only
 
 &bull; Bachelor&rsquo;s degree in Business, Finance, Marketing, or a related field.
 
 &bull; 5 years of experience in retail banking sales.
 
 
 
 
</div>

Team Leader Direct Sales  - Sohar

Qatar National Bank

<div>Job Purpose Summary 
The incumbent will be responsible for assisting the management of the process of credit approval on individual credit facility proposals for Corporate and Retail customers (only those retail proposals that fall outside applicable policy parameters), forwarded to them by the appropriate departments/ units. The incumbent will assess the quality of the credit exposure sought to be undertaken and adherence to established policies and procedures. The incumbent will constantly research and seek to apply best practices in credit risk, in accordance with Basel II and other relevant guidelines.
Main Duties<ul><li> 
Perform activities within the assigned Credit Risk Strategy that reflects the Group's tolerance for risk and the level of profitability the Group expects to achieve for incurring various credit risks.</li><li>Ensure the use of a standardized process for evaluating credit proposals ensuring that all approved credits are within QNB's Credit Risk Strategy.</li><li>Assist the SVP of Risk in creating Key Performance Indicators (KPIs) for the department and monitor their achievement on periodic basis</li><li>Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor same.</li><li>Implements KPI's and best practices for role</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank.</li><li>Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.</li></ul>
Education/Skills<ul><li> 
University graduate (Bachelor's degree) preferably with a Major in Finance, Banking, Economics, Mathematics, or Business Administration (related field of study), Masters preferred.</li><li>Professional certification such as PRM, CPA, CFA is preferred.</li><li>Sound typically a Minimum of 8 years' experience in a major bank of which at least 2 years in bank in a supervisory capacity in risk function.</li><li>Excellent oral and numerical and written communication skills in English and Arabic (preferred).</li><li>Knowledge of Basel II Accord, with particular emphasis on credit-related issues and credit modelling methodologies.</li><li>Excellent quantitative modelling, analytical, and research skills.</li><li>Experience in working with large and complex data sets. Knowledge of financial markets and products.</li><li>Proficiency in risk concepts, banking products/ operations/ systems, pertinent regulatory requirements, International Accounting Standards and related pronouncements.</li><li>In-depth understanding of credit risk methodologies (KMV, Credit / Metrics, etc.), interest rate modelling [short rate models, HJM, BGM, etc.], VAR, and/or other complex financial risk modelling highly desirable.</li><li>Adequate knowledge of IT systems/ applications.</li><li>Self-motivated, eye for detail with ability to work with others and lead teams from diverse cultural backgrounds.</li></ul></div>

Senior Manager - Credit Risk (Omanization)

<div>
 
 SUMMARY OF ROLE:
 
 
 The Private Banking Senior Relationship Manager is responsible for acquiring and growing Private Banking client relationships, increasing Assets under Management (AUM), and enhancing both liabilities and asset portfolios. The role requires delivering superior client service, achieving revenue targets, and ensuring full compliance with risk and regulatory guidelines.
 
 
 
 KEY RESPONSIBILITIES:
 
 
 
 Responsibilities
 
 
 
 Business Development
 
 
 &bull; Source and acquire new Private Banking clients in line with the Bank&rsquo;s strategic objectives.
 
 &bull; Identify high-net-worth individuals and build strong, trust-based relationships.
 
 &bull; Promote the full suite of Private Banking products and services to attract new assets and liabilities.
 
 
 
 Relationship Management
 
 
 &bull; Strengthen and grow relationships with existing Private Banking clients.
 
 &bull; Understand clients&rsquo; financial needs and provide tailored investment and banking solutions.
 
 &bull; Ensure high levels of client satisfaction through personalized service and regular engagement.
 
 
 
 Sales Process &amp; Reporting
 
 
 &bull; Apply a structured and disciplined sales approach, including needs-based selling and cross-selling.
 
 &bull; Maintain up-to-date records of sales activities, visits, and pipeline opportunities in Qube or other relevant systems.
 
 &bull; Report on sales performance and progress against targets to line management.
 
 
 
 Compliance &amp; Risk Management
 
 
 &bull; Ensure adherence to all compliance requirements, including KYC, AML, and CBO regulations.
 
 &bull; Monitor client transactions and activities for any red flags or risk indicators.
 
 &bull; Collaborate with internal risk and compliance teams to manage any identified issues.
 
 
 
 Product &amp; Market Expertise
 
 
 &bull; Maintain strong knowledge of the Bank&rsquo;s investment, wealth, and liability product offerings.
 
 &bull; Stay updated on market developments, economic trends, and client behaviors.
 
 &bull; Recommend appropriate solutions aligned with clients&rsquo; investment profiles and risk appetites.
 
 
 
 
 Requirements
 
 
 &bull; Omani nationals only
 
 &bull; Bachelor&rsquo;s degree in Finance, Business Administration, Economics, or a related field.
 
 &bull; Minimum 6 years of experience in private banking, wealth management, or financial advisory roles.
 
 
 
 
</div>

Senior Relationship Manager - Private Banking

<div>
 
 SUMMARY OF ROLE:
 
 
 The Relationship Manager &ndash; Corporate Liabilities will be responsible for growing the bank&rsquo;s corporate deposit base by acquiring new corporate clients, deepening existing relationships, and promoting digital banking solutions. The role will focus on enhancing operative accounts, CASA, and cross-selling bank products to ensure profitability and customer retention.
 
 
 
 KEY RESPONSIBILITIES:
 
 
 
 Corporate Deposit Growth:
 
 
 &bull; Increase overall corporate deposits by onboarding new clients and expanding relationships with existing ones.
 
 &bull; Develop strategies to attract high-value corporate clients and maintain long-term engagement.
 
 
 
 CASA and Operative Accounts Growth:
 
 
 &bull; Drive growth in Current Account and Savings Account (CASA) balances by encouraging corporate clients to maintain and increase their deposits.
 
 &bull; Work closely with clients to understand their cash management needs and offer appropriate banking solutions.
 
 
 
 Digital Banking Migration:
 
 
 &bull; Contribute to the bank&rsquo;s business strategy by migrating corporate clients to the ABO Digital platform.
 
 &bull; Promote awareness and adoption of digital banking solutions to enhance operational efficiency for corporate customers.
 
 
 
 Client Acquisition &amp; Relationship Management:
 
 
 &bull; Expand the Corporate Banking client base by identifying and prospecting potential customers.
 
 &bull; Manage and nurture relationships with existing corporate clients to ensure high levels of customer satisfaction and retention.
 
 
 
 Account Opening &amp; Onboarding:
 
 
 &bull; Establish new account relationships with corporate clients, particularly those interested in digital products and services.
 
 &bull; Facilitate seamless onboarding onto the bank&rsquo;s digital platforms and ensure customer awareness of available services.
 
 
 
 Customer Engagement &amp; Retention:
 
 
 &bull; Regularly meet with existing and prospective clients to understand their banking needs and provide tailored solutions.
 
 &bull; Foster long-term, profitable relationships with key clients to ensure customer loyalty and continued business growth.
 
 
 
 Cross-Selling Bank Products:
 
 
 &bull; Identify opportunities to cross-sell corporate, institutional, and personal banking products to maximize revenue generation.
 
 &bull; Collaborate with internal teams to deliver comprehensive banking solutions that address client needs.
 
 
 
 Market Representation:
 
 
 &bull; Act as a positive representative of the bank in the market by participating in industry events, networking opportunities, and client meetings.
 
 &bull; Maintain a strong understanding of market trends and competitor offerings to ensure the bank remains competitive.
 
 
 
 Requirements
 
 
 &bull; Omani nationals only
 
 &bull; Bachelor's degree in Business, Finance, or Economics
 
 &bull; Minimum experience of 5 years of relevant experience, preferable of 7 years.
 
 
 
 
</div>

Relationship Manager Corporate Banking Liabilities

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