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business analyst servicenow

Datamatics Global Services Ltd

<div>Business Analyst &ndash; ServiceNow 
Location: Riyadh, Saudi Arabia 
Experience: 5+ Years 
We are looking for a skilled Business Analyst with hands-on experience working on ServiceNow implementations and enhancements. The ideal candidate will act as a bridge between business stakeholders and technical teams, ensuring that requirements are clearly captured, documented, and translated into effective ServiceNow solutions. The role requires strong analytical thinking, excellent communication skills, and the ability to understand complex business processes and convert them into structured workflows within the platform.
The Business Analyst will be responsible for engaging with stakeholders across departments to understand current processes, challenges, and business objectives. The candidate will facilitate workshops, discovery sessions, and requirement gathering meetings to identify improvement opportunities and automation possibilities within ServiceNow. They will also play a key role in defining project scope, documenting functional specifications, and ensuring alignment between business expectations and technical delivery.
Throughout the project lifecycle, the Business Analyst will work closely with developers, architects, and QA teams to ensure smooth execution of projects using Agile or Waterfall methodologies. The candidate will support testing, validation, and user acceptance activities while ensuring all requirements are properly implemented. Additionally, the role requires continuous evaluation of business processes and recommending improvements to enhance efficiency and service delivery through the ServiceNow platform.<h3 class="jobSectionHeader"> 
Key Responsibilities</h3><ul><li>
Gather, analyze, and document business and functional requirements.</li><li>
Conduct stakeholder meetings, workshops, and discovery sessions.</li><li>
Translate business needs into clear functional and technical specifications.</li><li>
Prepare documentation including BRD, FRD, user stories, and process flows.</li><li>
Work closely with ServiceNow developers to design suitable solutions.</li><li>
Support Agile ceremonies such as sprint planning, backlog grooming, and retrospectives.</li><li>
Ensure requirements traceability throughout the project lifecycle.</li><li>
Collaborate with QA teams to define test cases and validate solutions.</li><li>
Participate in User Acceptance Testing (UAT) and obtain business sign-off.</li><li>
Identify opportunities for process automation and optimization using ServiceNow.</li><li>
Ensure alignment of solutions with organizational goals and best practices.</li><li>
Assist in change management, documentation updates, and training materials.</li></ul><h3 class="jobSectionHeader"> 

Required Skills &amp; Experience</h3><ul><li>
Minimum 5+ years of experience as a Business Analyst.</li><li>
Proven experience working on ServiceNow projects or implementations.</li><li>
Strong understanding of requirement gathering and documentation techniques.</li><li>
Experience creating BRDs, FRDs, User Stories, and workflow diagrams.</li><li>
Knowledge of Agile and Waterfall methodologies.</li><li>
Strong stakeholder management and communication skills.</li><li>
Experience in process mapping, gap analysis, and solution design.</li><li>
Ability to coordinate with cross-functional teams and manage priorities.</li></ul><h3 class="jobSectionHeader">
Preferred Qualifications</h3><ul><li>
ServiceNow certifications (CSA, CIS, or related).</li><li>
Experience working with ITSM, ITOM, HRSD, or enterprise workflow systems.</li><li>
Exposure to digital transformation or automation initiatives.</li><li>
Experience working in large enterprise or consulting environments.</li><li>
Ability to work in fast-paced, multicultural environments such as the Middle East market.</li></ul>
qzsMMqQh08</div>

Business Analyst (ServiceNow)

Datamatics Technologies

<div>
 
 
 Business Analyst &ndash; ServiceNow
 
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 Experience:
 
 5+ Years
 
 &nbsp;
 
 
 We are looking for a skilled Business Analyst with hands-on experience working on
 
 ServiceNow implementations and enhancements
 
 . The ideal candidate will act as a bridge between business stakeholders and technical teams, ensuring that requirements are clearly captured, documented, and translated into effective ServiceNow solutions. The role requires strong analytical thinking, excellent communication skills, and the ability to understand complex business processes and convert them into structured workflows within the platform.
 
 
 The Business Analyst will be responsible for engaging with stakeholders across departments to understand current processes, challenges, and business objectives. The candidate will facilitate workshops, discovery sessions, and requirement gathering meetings to identify improvement opportunities and automation possibilities within ServiceNow. They will also play a key role in defining project scope, documenting functional specifications, and ensuring alignment between business expectations and technical delivery.
 
 
 Throughout the project lifecycle, the Business Analyst will work closely with developers, architects, and QA teams to ensure smooth execution of projects using Agile or Waterfall methodologies. The candidate will support testing, validation, and user acceptance activities while ensuring all requirements are properly implemented. Additionally, the role requires continuous evaluation of business processes and recommending improvements to enhance efficiency and service delivery through the ServiceNow platform.
 
 
 Key Responsibilities
 <ul>
 <li>
 Gather, analyze, and document business and functional requirements
 </li>
 <li>
 Conduct stakeholder meetings, workshops, and discovery sessions
 </li>
 <li>
 Translate business needs into clear functional and technical specifications
 </li>
 <li>
 Prepare documentation including
 
 BRD, FRD, user stories, and process flows
 
 </li>
 <li>
 Work closely with ServiceNow developers to design suitable solutions
 </li>
 <li>
 Support Agile ceremonies such as sprint planning, backlog grooming, and retrospectives
 </li>
 <li>
 Ensure requirements traceability throughout the project lifecycle
 </li>
 <li>
 Collaborate with QA teams to define test cases and validate solutions
 </li>
 <li>
 Participate in
 
 User Acceptance Testing (UAT)
 
 and obtain business sign-off
 </li>
 <li>
 Identify opportunities for process automation and optimization using ServiceNow
 </li>
 <li>
 Ensure alignment of solutions with organizational goals and best practices
 </li>
 <li>
 Assist in change management, documentation updates, and training materials
 
 </li>
 </ul>
 Required Skills &amp; Experience
 <ul>
 <li>
 Minimum
 
 5+ years of experience as a Business Analyst
 
 </li>
 <li>
 Proven experience working on
 
 ServiceNow projects or implementations
 
 </li>
 <li>
 Strong understanding of requirement gathering and documentation techniques
 </li>
 <li>
 Experience creating
 
 BRDs, FRDs, User Stories, and workflow diagrams
 
 </li>
 <li>
 Knowledge of
 
 Agile and Waterfall methodologies
 
 </li>
 <li>
 Strong stakeholder management and communication skills
 </li>
 <li>
 Experience in
 
 process mapping, gap analysis, and solution design
 
 </li>
 <li>
 Ability to coordinate with cross-functional teams and manage priorities
 </li>
 </ul>
 Preferred Qualifications
 <ul>
 <li>
 ServiceNow certifications (CSA, CIS, or related)
 </li>
 <li>
 Experience working with
 
 ITSM, ITOM, HRSD, or enterprise workflow systems
 
 </li>
 <li>
 Exposure to digital transformation or automation initiatives
 </li>
 <li>
 Experience working in large enterprise or consulting environments
 </li>
 <li>
 Ability to work in fast-paced, multicultural environments such as the Middle East market
 </li>
 </ul>
</div>

<div><h1 class="jobSectionHeader">Expert Solutions Architect (ServiceNow)</h1>
Location: Riyadh 
Experience: 8+ Years<h3 class="jobSectionHeader">
Job Summary</h3>
We are seeking an Expert Solutions Architect responsible for enterprise architecture design and strategic roadmap development on the ServiceNow platform.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Design enterprise-level architecture and solutions.</li><li>
Define technology strategy and roadmap.</li><li>
Provide technical leadership across projects.</li><li>
Ensure scalability, security, and best practices.</li><li>
Guide development teams on architecture standards.</li><li>
Engage with business leaders and stakeholders.</li><li>
Lead platform governance and architecture reviews.</li></ul><h3 class="jobSectionHeader">
Required Skills</h3><ul><li>
8+ years of experience in enterprise architecture.</li><li>
Strong ServiceNow platform expertise.</li><li>
Experience in large-scale system design.</li><li>
Architecture governance and solution design experience.</li><li>
Stakeholder management and strategy development.</li></ul><h3 class="jobSectionHeader">
Preferred</h3><ul><li>
CTA (Certified Technical Architect) &ndash; ServiceNow.</li><li>
CMA Certification in ServiceNow.</li><li>
Experience in enterprise digital transformation programs</li></ul>
0PMhA7ylx4</div>

Solutions Architect (ServiceNow)

AI Global Technology Solutions

Job Title: ServiceNow App Engine DeveloperExperience: 4&ndash;5 Years Employment Type: Contract (Initial 6 Months, Extendable) Location: Onsite &ndash; Riyadh, KSA Mobilization: Within 3&ndash;4 Weeks Post-Assessment Travel Requirement: Mandatory (All onsite expenses covered)About the RoleWe are looking for a skilled ServiceNow App Engine Developer to build, customize, and maintain business applications on the ServiceNow platform. The role focuses on hands-on development, integrations, and automation under the guidance of the App Engine Architect.Key Responsibilities&middot; Develop custom applications using ServiceNow App Engine Studio.&middot; Configure workflows, Flow Designer, and automation processes.&middot; Build and maintain UI components, forms, and business rules.&middot; Develop and integrate REST/SOAP APIs.&middot; Implement security, access controls, and data validations.&middot; Perform unit testing, debugging, and issue resolution.&middot; Support deployment, documentation, and maintenance activities.&middot; Collaborate with architects and functional teams.&middot; Participate in code reviews and knowledge-sharing sessions.Key Competencies&middot; Strong problem-solving skills&middot; Attention to detail and quality&middot; Ability to work in onsite environments&middot; Willingness to learn and adapt&middot; Team-oriented mindsetAdditional Information&middot; Candidates must be available to mobilize within 3&ndash;4 weeks post-assessment.&middot; Willingness to travel and work onsite in Riyadh, KSA is mandatory.&middot; All onsite-related costs will be covered by the company, including:&ndash; Travel &ndash; Visa &ndash; Accommodation &ndash; Per Diem ExpensesJob Types: Full-time, Contract Contract length: 6 monthsPay: ﷼7,700.00 - ﷼9,100.00 per monthWork Location: In person

ServiceNow App Engine Developer / Architect

ServiceNow

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
What you get to do in this role:<ul><li>
Manage a team of Expert Services Managers, responsible for 4-8 Technical &amp; Business Process Consultants each</li><li>
Develop strong executive relationships with Enterprise Architect, C-Level Executives and business leaders</li><li>
Understand business objectives and outcomes to support the Success Architect in developing a customer roadmap</li><li>
Enterprise Architecture</li><li>
Responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives</li><li>
Engages with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with the core systems</li><li>
Assist Customer Outcomes sales with Staffing and Scoping Projects</li><li>
Advocate/champion ServiceNow&rsquo;s advisory and expert services best practices and industry use cases with clients</li><li>
Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support</li><li>
Contribute thought leadership (methodology and white papers) on how Advisory, Expert Services, and Co-Delivery can optimize to achieve customer outcomes</li><li>
Guide a customer down a prescriptive solution design and manage through the technical implementation decision points</li><li>
Define solutions across the platform that align to out of the box capabilities</li><li>
Support the sales effort scoping and estimation that refine the customer vision and capabilities into activities and estimates</li><li>
Deliver high customer sat metrics for assigned accounts</li><li>
Responsible for all aspects of employee performance management for your team, including career development, performance reviews, Individual Development Plans, guidance and mentoring</li><li>
Responsible for the successful achievement of the Platform Architect KPIs, Quality Assurance of the customer engagements for your direct reports</li></ul> 

Qualifications 
To be successful in this role you have:<ul><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI&rsquo;s potential impact on the function or industry.</li><li>
Experience in professional services leadership role at a technology vendor (Digital/SaaS/Enterprise Software) or equivalent top-tier consulting company focussed on digital transformation enablement</li><li>
Proven track record of success at F50-500 accounts</li><li>
Understanding of issues and imperatives driving digital transformation across industry</li><li>
Depth in digital transformation design, implementation, and management</li><li>
Deep expertise in one industry, &ldquo;minors&rdquo; in one or two additional industries</li><li>
Middle and back office functional experience</li><li>
Transformation experience</li><li>
Ability to nurture executive relationships with CIO, CFO, CHRO and business line leaders</li><li>
Experience identifying business objectives and solving business challenges</li><li>
Experience serving as part of a key client account leadership team</li><li>
Successful experience integrating with other account functions in developing and implementing account strategies and Customer Outcomes plans</li><li>
Experience owning outcomes/accountability to a CxO position</li><li>
Co-Delivery experience with Big 4, large SIs</li><li>
Knowledge of ServiceNow - ideally knowledgeable and experienced in multiple ServiceNow product suites</li><li>
Successful track record of managing high performing teams</li><li>
Player Coach / Mentality</li><li>
Demonstrated success managing teams to KPIs across a portfolio of customer engagements</li></ul> 
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! 
Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2024 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Senior Manager, Expert Services

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.
What you get to do in this role:<ul><li>
Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales</li><li>
Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)</li><li>
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap</li><li>
Identify the right specialist/ support resources to bring into a deal, at the right time</li></ul> 

Qualifications 
To be successful in this role you have:<ul><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI&rsquo;s potential impact on the function or industry.</li><li>
Extensive sales experience within software OR solutions sales organization</li><li>
Experience establishing trusted relationships with current and prospective clients and other teams</li><li>
Experience producing new business, negotiate deals, and maintain healthy C-Level relationships</li><li>
Experience achieving sales targets</li><li>
Extensive network and experience of working and partnering with Public Sector organizations</li><li>
The ability to understand the &quot;bigger picture&quot; and our plans around IT</li><li>
Experience promoting a customer success focus in a &quot;win as a team&quot; environment</li><li>
Solid experience selling into Public Sector organisations</li><li>
Fluent in Arabic and English</li></ul>
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! 
Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2024 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Sr Enterprise Account Executive, Public Sector

<div><h1 class="jobSectionHeader">Senior ServiceNow Developer</h1>
Location: Riyadh 
Experience: 6-9 Years<h3 class="jobSectionHeader">
Job Summary</h3>
We are seeking a highly experienced Senior ServiceNow Developer responsible for designing and implementing advanced solutions on the ServiceNow platform.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Design and develop advanced ServiceNow solutions.</li><li>
Develop and customize applications using JavaScript and ServiceNow frameworks.</li><li>
Implement integrations using REST and SOAP APIs.</li><li>
Work on modules such as ITSM, ITOM, and CSM.</li><li>
Develop Service Portal and custom UI components.</li><li>
Implement HRSD and Strategic Portfolio Management (SPM) solutions.</li><li>
Collaborate with architects and project managers to deliver scalable solutions.</li><li>
Perform code reviews and mentor junior developers.</li></ul><h3 class="jobSectionHeader">
Required Skills</h3><ul><li>
6+ years of ServiceNow development experience.</li><li>
Advanced JavaScript knowledge.</li><li>
Experience with REST/SOAP integrations.</li><li>
Experience with:</li><li>
ITSM</li><li>
ITOM</li><li>
CSM</li><li>
HRSD</li><li>
Service Portal</li><li>
App Engine</li><li>
Strategic Portfolio Management (SPM)</li><li>
Knowledge of ITIL concepts.</li></ul><h3 class="jobSectionHeader">
Preferred</h3><ul><li>
ServiceNow Certified System Administrator.</li><li>
ServiceNow Certified Application Developer.</li></ul><div> 
</div>
8ROrvidxLJ</div>

ServiceNow Developer

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1150 business analyst servicenow jobs In Riyadh

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