business improvement manager

Amazon

<div>
 
 Description
 
 
 
 When you join Amazon as an Area/Shift Manager, you&rsquo;ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you&rsquo;ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team&rsquo;s approach to drive productivity, you&rsquo;ll also work closely with your colleagues to address challenges, which means no two days will be the same.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Promote a culture of safety and wellbeing
 </li>
 <li>
 Analyze and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts
 </li>
 <li>
 Support and lead a team and handle administrative work alongside building and supporting a strong team culture
 </li>
 <li>
 Analyze performance and suggest process improvements to optimize work and improve customer service
 </li>
 <li>
 Collaborate with other managers to standardize shift processes
 
 
 </li>
 </ul>
 A day in the life
 
 
 You&rsquo;ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You&rsquo;ll also monitor and maintain process efficiency. Your days will always include prioritizing routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
 </li>
 <li>
 1+ years of employee and performance management experience
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 </li>
 <li>
 Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 2+ years of performance metrics, process improvement or lean techniques experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A10377888
</div>

Area Manager I , Operations

Coca-Cola HBC

<div>
 
 
 Department:
 
 Data Insights &amp; Automation, Digital &amp; Technology Platform Services.
 
 
 
 Location:
 
 Cairo, Egypt.
 
 
 
 
 
 
 
 
 We are looking for a
 
 Product Analyst
 
 to join our Analytics Products Engineering team and support the evolution of
 
 RGM &amp; Finance products
 
 within a portfolio of core AI powered solutions across the Commercial and Finance streams.
 
 
 
 
 
 RGM &amp; Finance products are AI powered decision engines that transform complex commercial and financial data into actionable insights to drive profitable growth. The Promo Advanced Analytics Tool (PAAT) enables deep post event analysis to evaluate promotional effectiveness and ROI, while within the Revenue Growth Management stream, the OBPPC product supports commercial strategy and Pricing Copilot focuses on pricing optimization, enabling more responsive, data driven decisions aligned with market dynamics.
 
 
 
 
 
 In the Finance stream, AI powered analytics transform financial, tax related and contractual data into trusted insights. This includes solutions that support corporate audits through automated validation of CDE contracts, the Tax Management Fees tool that strengthens tax governance by simplifying and digitizing general management fees processes and supporting activities collection for general management fees process, and the Finance A&amp;I Channel Profitability Ecosystem, which integrates financial internal and external data into actionable plans&mdash;enabling disciplined, scalable execution across markets.
 
 
 
 
 
 Within this context, the Product Analyst plays a critical role in turning product vision and design into execution-ready delivery &mdash; ensuring clarity, consistency, and quality across requirements, solution design, and implementation.
 
 
 
 
 
 This role sits at the heart of the product team, working closely with Product Management, Design, Data Science, and Engineering to drive high-quality, scalable, and impactful solutions.
 
 
 
 
 
 
 
 
 
 YOUR KEY RESPONSIBILITIES:
 
 
 
 &bull; Translate design inputs, user journeys, and business needs into clear functional specifications and structured requirements
 
 
 &bull; Support the Product Manager in shaping features, user stories, and acceptance criteria
 
 
 &bull; Ensure requirements are complete, consistent, and aligned with product objectives
 
 
 &bull; Act as the bridge between design intent and technical implementation
 
 
 &bull; Work closely with Data Science teams to define expected outputs, assumptions, and interpretation logic
 
 
 &bull; Validate analytical and AI outputs against business expectations and use cases
 
 
 &bull; Monitor product usage and operations, identifying improvement opportunities
 
 
 &bull; Shape solution designs together with the Product Manager, Architect, and engineering teams.
 
 
 &bull; Define and maintain high‑quality backlog items (Epics, Features, User Stories) and support sprint planning.
 
 
 &bull; Participate in estimation sessions and contribute to effort sizing with engineering team.
 
 
 &bull; Support validation of end-to-end scenarios and product behavior
 
 
 &bull; Identify gaps, inconsistencies, and improvement areas proactively
 
 
 &bull; Partner with engineering, data, and governance teams to align end‑to‑end product delivery.
 
 
 &bull; Maintain documentation (Wikis, flow diagrams, functional specs, Product Changelog).
 
 
 &bull; Identify improvement opportunities based on data, feedback, and performance trends.
 
 
 &bull; Support release readiness, testing validation, and operational handover.
 
 
 
 
 
 
 ARE THESE YOUR SECRET INGREDIENTS?
 
 
 
 &bull; Bachelor's degree in Information Technology, Computer Science, or related field.
 
 
 &bull; 3&ndash;5 years of experience in a Product Analyst, Business Analyst, or similar role within digital or data-driven environments
 
 
 &bull; Strong grasp of Agile / SAFe and experience working in cross-functional product teams
 
 
 &bull; Can translate designs and business needs into clear, structured, and testable product specifications
 
 
 &bull; Communicate effectively and manage stakeholders with confidence
 
 
 &bull; Confident in working closely with Product Managers, Designers, Data Scientists, and Engineers
 
 
 &bull; Think analytically, enjoy solving problems, and pay strong attention to detail
 
 
 &bull; Comfortable with ambiguity and can adapt quickly in fast-paced, AI-driven environments
 
 
 &bull; Tech-savvy, curious, and proactive in exploring new tools and approaches
 
 
 &bull; Experience in FMCG, Commercial and Finance domains
 
 
 &bull; Familiar with Python, SQL, and general data concepts
 
 
 &bull; Have exposure to Azure, Databricks, PBI, AI/ML, or data-intensive products
 
 
 &bull; Excellent problem-solving and debugging skills.
 
 
 &bull; Excellent spoken and written English
 
 
 &bull; Communication, organizational and analytical skills
 
 
 
 
 
 
 ABOUT YOUR NEW TEAM:
 
 
 
 We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 
 
 We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 
 
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 
 
 And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP.
 
 
 
 
 
 
 AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
 
 
 
 At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 
</div>

Product Analyst - Revenue Growth Management & AI

Kraft Heinz

<div>
 The Kraft Heinz Company is looking for a Demand Planner Manager to drive the Kraft Heinz Business Management within the organization. Been a focus point for long term data (capacity) and short discussion to drive sales in the right direction. Owner of the forecast accuracy and BIAS KPIS as well an enabler for Top Line results to be materialized.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Develop &amp; Maintain rolling 12-24 month forecast based on statistical models, historical data &amp; market intelligence.
 </li>
 <li>
 Update forecast for new products, seasonal products, discounts, promotions.
 </li>
 <li>
 Lead monthly S&amp;OP Demand Reviews with multifunctional teams(Sales, Marketing, Finance &amp; Supply)to gather all needed inputs and information to enable faster and accurate decision making.
 </li>
 <li>
 Lead and ensure adherence on the Weekly &amp; Monthly demand cycles within the S&amp;OP team and multifunctional teams.
 </li>
 <li>
 Analyze demand drivers (Trends, Seasonality, pricing, elasticity) and adjust models accordingly.
 </li>
 <li>
 Work Closely with multifunctional teams on the short term horizon to ensure business delivery vs Commitment.
 </li>
 <li>
 Highlight potential risks on the short or long term from demand POV while developing effective mitigation plans.
 </li>
 <li>
 Track Forecast accuracy while identifying root causes of variances and drive continuous improvement.
 </li>
 <li>
 Refine demand planning tools, Process &amp; KPIs. Lead &amp; Support for systems upgrade (ERP, Advanced Planning systems)
 </li>
 <li>
 Partner with supply planning teams to balance service levels, Safety stocks and working capital.
 </li>
 <li>
 Manage, Train and mentor Demand planners &amp; analysts.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree is in Engineering, Business Management or International Trade or Logistics
 </li>
 <li>
 8 to 10 years of experience in FMCG is preferred
 </li>
 <li>
 Leadership skills
 </li>
 <li>
 Communication skills
 </li>
 <li>
 Fluent in English
 </li>
 </ul>
</div>

Demand Planning Manager

Danone

<div>
 
 About The Job
 
 
 
 Danone MENA is looking for a self-motivated, dynamic
 
 Consumer Brand Manager &ndash; Bebelac
 
 for our Specialized Nutrition business in
 
 Cairo, Egypt
 
 like you!
 
 
 Leading the development and execution of consumer marketing strategies for Bebelac across MENA, to drive brand growth, equity, and profitability. The role ensures consumer centric plans, strong cross functional alignment, and impactful activations that reinforce Bebelac&rsquo;s leadership in Specialized Nutrition.
 
 
 BUSINESS CONTEXT &amp; KEY PRIORITIES
 
 
 This role operates in a highly competitive and regulated category, requiring strong brand building, disciplined execution, and close collaborations across functions and markets. Key priorities include strengthening brand credibility with parents and caregivers, responding to evolving consumer trends, and identifying growth opportunities through innovation and insight.
 
 
 
 Key Responsibilities
 
 
 
 
 Brand Plans &amp; Execution
 
 
 
 <ul>
 <li>
 Support the development and implementation of consumer brand plans and campaigns.
 </li>
 <li>
 Implement integrated communication strategies (ATL, BTL, digital, social).
 </li>
 <li>
 Partner with local teams to deliver activation plans.
 </li>
 <li>
 Ensure consistency and alignment with medical marketing activities.
 </li>
 <li>
 Support regional and international consumer events and partnerships.
 </li>
 <li>
 Ensure compliance with local regulations and the WHO code.
 
 
 </li>
 </ul>
 
 Performance &amp; Insights
 
 
 
 <ul>
 <li>
 Assist in managing consumer marketing budgets.
 </li>
 <li>
 Monitor &amp; track brand performance (market share, net sales, brand health metrics).
 </li>
 <li>
 Track competitive activities and support proactive/reactive strategies.
 </li>
 <li>
 Evaluate campaign effectiveness &amp; ROI, identify opportunities for improvement.
 </li>
 <li>
 Coordinate consumer research and insight generation to guide decision making.
 
 
 </li>
 </ul>
 
 Project &amp; Stakeholder Management
 
 
 
 <ul>
 <li>
 Support innovation projects from ideation to launch.
 </li>
 <li>
 Coordinate with global, supply chain, finance, and regulatory to ensure timely launches.
 </li>
 <li>
 Manage agency relationships and day-to-day operations.
 </li>
 <li>
 Liaise with medical affairs, trade, and sales teams for standardized execution.
 </li>
 <li>
 Prepare presentations &amp; updates for internal and external stakeholders.
 
 
 </li>
 </ul>
 KEY PERFORMANCE INDICATORS
 
 
 <ul>
 <li>
 Bebelac MENA leadership market share growth in key countries
 </li>
 <li>
 Brand profitability &amp; Net sales growth
 </li>
 <li>
 Brand Health Tracker &amp; Consumer Value Journey
 </li>
 <li>
 Timely achievement of brand plan objectives and projects, within budget &amp; scope
 </li>
 <li>
 Improvement in Net Promoter Score for consumer events
 
 
 </li>
 </ul>
 About you
 
 
 
 To be successful in the role you should ideally have
 
 
 
 
 Experience And Education
 
 
 
 <ul>
 <li>
 University degree in Marketing, Business, or Healthcare
 </li>
 <li>
 Minimum of 5 years of consumer marketing experience, preferably within FMCG &amp; multinationals.
 </li>
 <li>
 1-2 years in a similar role
 </li>
 <li>
 Experience with science based / pharma brands is a plus
 </li>
 <li>
 Regional experience is a big plus
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Consumer insight &amp; segmentation
 </li>
 <li>
 Strategic planning
 </li>
 <li>
 Competitive analysis
 </li>
 <li>
 Problem solving skills
 </li>
 <li>
 Digital marketing expertise
 </li>
 <li>
 Strong communication &amp; presentation skills; able to cater to different audiences.
 </li>
 <li>
 Proactive, energetic, and collaborative
 </li>
 <li>
 Able to work independently and cross functionally
 </li>
 <li>
 Strong in project and time management
 
 
 </li>
 </ul>
 
 Languages Required
 
 
 
 <ul>
 <li>
 Fluent in English/Arabic is a (must)
 </li>
 <li>
 French is an advantage
 
 
 </li>
 </ul>
 
 Additional Candidate Requirements
 
 
 
 <ul>
 <li>
 Aligned with Danone Values &amp; HOPE behaviors
 </li>
 <li>
 Commitment to comply with WHO code of Breast Milk Substitutes and all related local regulations
 </li>
 <li>
 Valid passport and ability to travel across MENA markets.
 
 
 </li>
 </ul>
 About us
 
 
 Danone is a world-leading food company operating in three business divisions Fresh Dairy Products, Specialized Nutrition, and Waters.
 
 
 Danone&rsquo;s mission is Bringing health through food to as many people as possible and we want to invite people to join the movement for a healthier world. We recognize the power people have in impacting the world through their daily choices. Each time we eat and drink, we vote for the world we want to live in. We believe a healthy body needs healthy food. And healthy food needs a healthy planet and this is what our new signature One Planet One Health embodies.
 
 
 What we offer
 
 
 Working in Danone MENA is one of the best places to build a strong career through everyday learning, empowerment, and team collaboration in an open culture &amp; environment. Our culture fosters autonomy and empowerment, where your everyday can be a fresh adventure - full of new possibilities and opportunities for your development.
 
 
 Danone MENA doesn&rsquo;t just welcome what makes you unique, we value it. We&rsquo;re proud to be an equal opportunity employer, where all hires to our team are based on qualifications, merit, and business needs. We recruit, employ, train, and promote regardless of race, color, religion, disability, sex, national origin, age, genetic characteristic, or any other protected status. Faithful to our values of openness and humanism, all of our employees share in the commitment to engage one another with dignity and respect.
 
 
 <ul>
 <li>
 Global exposure and growth opportunities.
 </li>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 A culture that celebrates diversity, inclusion, and purpose.
 </li>
 <li>
 Access to learning programs and development opportunities.
 
 
 </li>
 </ul>
 What&rsquo;s Next?
 
 
 <ul>
 <li>
 If you are the Consumer Brand Manager we are looking for, click on "apply" now before April the 30th
 </li>
 <li>
 Closing Date April 30, 2026
 </li>
 <li>
 For more information about Danone, its people, and its business, please visit www.danone.com
 
 
 </li>
 </ul>
 #
 
 LI-HYBRID
 
 
 
 
 
 
 
</div>

Consumer Brand Manager, Bebelac - MENA

talabat

<div>
 Talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 What&rsquo;s On Your Plate?
 
 
 
 <ul>
 <li>
 Employee Lifecycle Management
 </li>
 <li>
 Manage new joiners onboarding for store employees in partnership with Operations teams.
 </li>
 <li>
 Conduct exit interviews to identify turnover trends and root causes.
 </li>
 <li>
 Analyze attrition data and support action planning initiatives aimed at improving retention and stabilizing store operations.
 </li>
 <li>
 People Cycles Management Support
 </li>
 <li>
 Support the People Operations Manager in executing annual people cycles, including:
 </li>
 <ul>
 <li>
 Performance Management
 </li>
 <li>
 Promotions
 </li>
 <li>
 Pay Review
 </li>
 </ul>
 <li>
 Manpower Planning (MPP)
 </li>
 <li>
 Own manpower planning activities for assigned stores through coordination with Operations stakeholders to ensure staffing plans align with business requirements.
 </li>
 <li>
 Execute and maintain all system transactions related to the manpower planning cycle accurately and on time.
 </li>
 <li>
 Talent Development / Management Support
 </li>
 <li>
 Partner with the People Operations Manager and Operations teams to support development plans for store staff critical talents.
 </li>
 <li>
 Assist in identifying high-potential employees and succession planning opportunities.
 </li>
 <li>
 Support the implementation and follow-up of Performance Improvement Plans (PIPs) for underperforming employees.
 </li>
 <li>
 Employee Engagement
 </li>
 <li>
 Partner with Operations teams to design and execute engagement initiatives across assigned stores to Foster a positive, inclusive, and engaging work environment., including but not limited to:
 </li>
 <ul>
 <li>
 On-floor engagement activities
 </li>
 <li>
 Town halls
 </li>
 <li>
 Reward &amp; Recognition programs
 </li>
 <li>
 Employee experience initiatives
 </li>
 </ul>
 <li>
 Employee Relations Support
 </li>
 <li>
 Act as a liaison between Operations and Employee Relations (ER) teams.
 </li>
 <li>
 Support grievance handling and workplace investigations while ensuring fairness, consistency, and equity across all cases.
 </li>
 <li>
 Promote compliance with company policies and labor regulations.
 </li>
 <li>
 Core People Operations Support
 </li>
 <li>
 Coordinate with the P&amp;C Core Operations / TAAPs teams regarding Staff inquiries and issue resolution, ensuring timely service delivery to store staff.
 </li>
 <ul>
 <li>
 Payroll-related inquiries
 </li>
 <li>
 Employee benefits administration
 </li>
 <li>
 Letters Requests
 
 </li>
 </ul>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 3 - 4 years of HR experience in a Warehouse / Factory environment
 </li>
 <li>
 Experience in e-commerce, Quick commerce, Fintech, FMCG and Retail is preferred.
 </li>
 <li>
 Stakeholder management skills, with the ability to build strong relationships
 </li>
 <li>
 Strong analytical and problem-solving skills, with the ability to leverage data to drive informed decisions.
 </li>
 </ul>
</div>

Specialist People Operations

Accenture

<div>
 
 Job Summary:
 
 
 
 The Oracle ERP Support Service Associate Manager is responsible for overseeing the daily operations of Oracle ERP support services. This role ensures the timely resolution of ERP-related incidents, manages oracle quarterly updates and ensures that the client is getting the latest functionality and features following the standard practices, liaises with business and IT stakeholders, and coordinates with internal and external teams to maintain a high level of service delivery and user satisfaction. The role requires a strong technical and business background in Oracle ERP systems (Fusion), service management expertise, and leadership capability.
 
 
 
 Key Responsibilities:
 
 
 
 
 <li>
 Lead and manage the ERP support team, including assigning tasks, monitoring performance, and ensuring high-quality service delivery.
 
 </li>
 <li>
 Oversee support and maintenance activities for Oracle ERP modules such as Financials, Procurement, Supply Chain, HCM, and Projects.
 
 </li>
 <li>
 Manage and ensure incidents are resolved, service requests, and problem tickets related to Oracle ERP.
 
 </li>
 <li>
 Ensure compliance with SLAs and KPIs for ERP support operations.
 
 </li>
 <li>
 Act as a liaison between IT, vendors, and business units to ensure efficient support and continuous improvement.
 
 </li>
 <li>
 Plan and oversee Oracle quarterly updates, needs to follow the standard practice to fix or apply any change on production environment.
 
 </li>
 <li>
 Lead root cause analysis for critical incidents and develop long-term resolution strategies. Prepare detailed incident and RCA reports, ensuring clear communication of key findings and corrective actions to client leadership to support recovery, continuous improvement, and risk mitigation.
 
 </li>
 <li>
 Ensure documentation of support procedures, system configurations, and known error databases.
 
 </li>
 <li>
 Conduct regular reviews and analysis of system performance, support trends, and user feedback. Generate and present weekly reports to stakeholders, providing clear insights into the status and effectiveness of ERP support services.
 
 </li>
 <li>
 Ensure comprehensive and up-to-date ERP documentation&mdash;including user guides, process models, test scripts, and configuration records&mdash;is maintained and aligned with ongoing support activities.
 
 </li>
 <li>
 Facilitate training and knowledge transfer for team members and end users.
 
 </li>
 <li>
 Manage vendor relationships and coordinate support escalation when necessary. To build governance, cadence and escalation process to make sure that support services is well structured
 
 </li>
 <li>
 Ensure compliance with security, audit, and data integrity standards.
 
 
 
 </li>
 
 Required Qualifications:
 
 
 
 
 <li>
 Bachelor&rsquo;s degree in computer science, Information Technology, or related field.
 
 </li>
 <li>
 7+ years of experience in Oracle ERP (EBS or Cloud) systems, with at least 3 years in a managerial or team lead role.
 
 </li>
 <li>
 Strong knowledge of Oracle ERP modules and architecture.
 
 </li>
 <li>
 Experience in managing ERP support in a complex enterprise environment.
 
 </li>
 <li>
 Familiarity with ITIL practices and service management tools (e.g., ServiceNow, Remedy, Manage engine).
 
 </li>
 <li>
 Excellent problem-solving, communication, and stakeholder management skills.
 
 </li>
 <li>
 Ability to manage cross-functional teams and multiple priorities.
 
 
 
 </li>
 
 Preferred Qualifications:
 
 
 
 
 <li>
 Oracle certifications (e.g., Oracle Cloud Infrastructure, Oracle Financials Cloud).
 
 </li>
 <li>
 Experience with Oracle Fusion Cloud applications.
 
 </li>
 <li>
 Project management experience or certification (PMP, PRINCE2).
 
 </li>
 <li>
 Experience in regulated or global enterprise environments.
 
 
 
 </li>
 
 Soft Skills:
 
 
 
 
 <li>
 Strong leadership and team management capabilities.
 
 </li>
 <li>
 Customer service mindset with a proactive approach to problem resolution.
 
 </li>
 <li>
 High attention to detail and ability to work under pressure.
 
 </li>
 <li>
 Excellent written and verbal communication skills.
 
 
 
 </li>
 WHY JOIN US?
 
 
 
 <li>
 We offer a transparent, fast-paced career progression, with a focus on your strengths and continuous coaching from senior colleagues
 
 </li>
 <li>
 You will benefit from working alongside Accenture experts who are solving some of the biggest industry challenges with innovative thinking and pioneering tools
 
 </li>
 <li>
 Flexible work arrangements and a range of benefits including competitive rewards
 
 </li>
 <li>
 You will have access to state-of-the-art technology that will give you the opportunity to deepen your existing skills even as you help create the latest business trends
 
 </li>
 <li>
 You will also have opportunities to make a difference to the communities in which we work and live
 
 
 
 </li>
 NEXT STEPS:
 
 
 If this sounds like the ideal role, career and company for you, click below to apply.
 
 
 To learn more about life @AccentureMiddleEast, follow us on social media and keep up with our latest news.
 
 
 Accenture Middle East:
 
 LinkedIn
 
 
 ,
 
 
 Instagram
 
 
 ,
 
 
 Facebook
 
 
 ,
 
 
 Twitter
 
 
 ,
 
 
 YouTube
 
 
 
</div>

Oracle ERP Support Service Associate Manager

SSC HR Solutions

<div>
 
 Job Description
 
 
 
 
 Digital Experience Monitoring (DEM) Tool Subject Matter Expert (SME)
 
 
 
 The
 
 Digital Experience Monitoring (DEM) Tool Subject Matter Expert (SME)
 
 within the
 
 Experience Management Office (XMO)
 
 is responsible for the expert-level administration, optimization, and utilization of Digital Experience Monitoring tools such as
 
 SysTrack
 
 and
 
 Nexthink
 
 . The role focuses on monitoring and enhancing employee digital experiences by collecting, analyzing, and interpreting performance data, identifying issues affecting user experience, and providing actionable insights to improve productivity, service quality, and user satisfaction.
 
 
 
 Key Responsibilities
 
 
 2. Monitoring &amp; Data Analysis
 
 
 3. Reporting &amp; Insights
 
 
 4. Knowledge Sharing &amp; Collaboration
 
 
 5. Continuous Improvement &amp; Innovation
 
 
 
 <ul>
 <li>
 DEM Tool Management &amp; Optimization
 </li>
 <li>
 Configure, administer, and optimize DEM tools such as SysTrack and Nexthink.
 </li>
 <li>
 Fine-tune monitoring configurations to capture relevant data on user interactions, application performance, system health, and digital workplace experience.
 </li>
 <li>
 Ensure DEM platforms are operating efficiently and delivering accurate, reliable data.
 </li>
 <li>
 Continuously monitor digital experiences across the organization.
 </li>
 <li>
 Collect and analyze performance data to identify trends, anomalies, and potential issues.
 </li>
 <li>
 Evaluate IT service performance from the end-user perspective.
 </li>
 <li>
 Detect patterns that may impact user productivity, satisfaction, or service quality.
 </li>
 <li>
 Develop and maintain reports, dashboards, and analytics views related to digital experience metrics.
 </li>
 <li>
 Provide insights into system responsiveness, application performance, user behavior, and overall digital workplace health.
 </li>
 <li>
 Present findings and recommendations to the XMO Experience Manager and relevant stakeholders.
 </li>
 <li>
 Support data-driven decision-making through meaningful reporting and analysis.
 </li>
 <li>
 Assist XMO team members in understanding data generated from DEM platforms.
 </li>
 <li>
 Explain relationships between DEM data and other operational or business datasets.
 </li>
 <li>
 Collaborate with cross-functional IT teams to maximize the value of monitoring and analytics capabilities.
 </li>
 <li>
 Support experience improvement initiatives through data-driven insights.
 </li>
 <li>
 Stay up to date with emerging technologies, platform enhancements, and industry best practices.
 </li>
 <li>
 Contribute to the continuous improvement of monitoring capabilities and digital experience management practices.
 </li>
 <li>
 Identify opportunities to improve visibility, analytics, and operational effectiveness through DEM tools
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Requirements
 
 
 
 
 Technical Knowledge &amp; Platform Expertise
 
 
 
 <ul>
 <li>
 In-depth knowledge of the SysTrack and/or Nexthink suite, including:
 </li>
 <ul>
 <li>
 SysTrack Workspace Analytics
 </li>
 <li>
 SysTrack Cloud
 </li>
 <li>
 Nexthink Infinity
 </li>
 <li>
 Nexthink Amplify
 </li>
 <li>
 Nexthink Flow
 </li>
 <li>
 Related platform components
 </li>
 </ul>
 <li>
 Experience administering and optimizing DEM platforms in enterprise environments.
 </li>
 <li>
 Adherence to security best practices to ensure the confidentiality and integrity of monitoring data.
 </li>
 <li>
 Experience integrating SysTrack and/or Nexthink with other systems and tools.
 </li>
 </ul>
 
 Automation &amp; Scripting
 
 
 
 <ul>
 <li>
 Advanced proficiency in PowerShell scripting.
 </li>
 <li>
 Strong knowledge of automation frameworks and automation practices.
 </li>
 <li>
 Experience designing, implementing, and managing automated workflows across IT environments.
 </li>
 <li>
 Ability to streamline repetitive tasks through automation while ensuring consistency, reliability, and scalability.
 </li>
 <li>
 Experience identifying, evaluating, and implementing automation opportunities.
 
 
 </li>
 </ul>
 
 Infrastructure &amp; Systems Administration
 
 
 
 <ul>
 <li>
 Proficiency in administering Windows Server and/or Windows desktop operating systems.
 </li>
 <li>
 Understanding of enterprise IT infrastructure and endpoint management environments.
 
 
 </li>
 </ul>
 
 Data Management &amp; Analysis
 
 
 
 <ul>
 <li>
 Strong SQL skills for database management and data analysis.
 </li>
 <li>
 Ability to collect, analyze, and interpret performance and experience data.
 </li>
 <li>
 Experience producing reports, dashboards, and analytical insights.
 
 
 </li>
 </ul>
 
 Solution Design &amp; Problem Solving
 
 
 
 <ul>
 <li>
 Demonstrated experience in solution design and architecture.
 </li>
 <li>
 Excellent troubleshooting and problem-solving skills.
 </li>
 <li>
 Ability to investigate issues, determine root causes, and recommend effective solutions.
 
 
 </li>
 </ul>
 
 Documentation &amp; Collaboration
 
 
 
 <ul>
 <li>
 Strong documentation skills for maintaining configurations, procedures, and issue resolution records.
 </li>
 <li>
 Effective communication and collaboration skills within cross-functional teams.
 </li>
 <li>
 Ability to communicate technical findings and recommendations clearly to stakeholders.
 
 
 </li>
 </ul>
 
 Language Requirement
 
 
 
 <ul>
 <li>
 English proficiency: B2 Level
 
 
 </li>
 </ul>
 
 Core Skills
 
 
 
 <ul>
 <li>
 Problem Solving
 </li>
 <li>
 User Experience
 </li>
 <li>
 Data Analysis
 </li>
 <li>
 Reporting
 </li>
 <li>
 Automation
 </li>
 </ul>
</div>

Digital Experience Monitoring (DEM) SME - Nexthink / SysTrack Specialist

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