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business improvement manager

CRIF Egypt (Dun & Bradstreet)

<div>
 
 
 
 Company:
 
 CRIF Egypt
 
 
 
 CRIF is a global company Established in 1988 in Bologna (Italy), and has an international presence, operating over four continents (Europe, America, Africa, and Asia). CRIF is a market leader in the field of Business Information and corporate credit ratings, which supports financial institutions, corporates, and consumers to build their professional buying, selling, investments, and credit decisions based on updated and enhanced due diligence information.
 
 
 
 
 Job Description:
 
 Business Development Manager &ldquo;Sole Contributor&rdquo;
 
 
 
 
 
 Sales Territory-
 
 
 Egypt
 
 
 
 
 Location:
 
 
 Egypt
 
 
 As a Business Development Manager, you will be responsible for acquiring new business to build a sustainable and growing client portfolio in Egypt Markets to achieve assigned sales targets. The job holder will be permanently stationed in the Egypt office.
 
 
 
 
 Responsibilities:
 
 
 
 
 Engage directly with Banks, Financial Institutions, Government Entities, and corporates to establish and develop relationships with new prospective clients.
 
 
 Achieve the assigned sales targets through new business opportunities and reaching targeted revenues
 
 
 Autonomously run sales activities and plan customer meetings.
 
 
 Maintain and develop relationships with the on-boarded clients while presenting a superior level of customer experience and feedback.
 
 
 
 
 Minimum Qualification and Experience:
 
 
 
 
 Bachelor&rsquo;s Degree
 
 
 3 to 5 years of experience in B2B Sales
 
 
 Proven success records of accomplishment.
 
 
 Excellent communication and presentation skills
 
 
 Must hold work experience in Egypt
 
 
 
 
 Competency Requirement:
 
 
 
 
 Excellent sales and negotiation skills
 
 
 Initiation and innovation spirit, self-driven, and enthusiastic.
 
 
 Excellent communication skills in both Arabic and English Languages.
 
 
 Good planning and organization skills
 
 
 Networking and data building skills
 
</div>

Business Development Manager

Abu Dhabi Islamic Bank - Egypt

<div>
 
 
 Key Accountabilities:
 
 
 
 
 
 
 1.	Assist in improving the efficiency and effectiveness of the workflow.
 
 
 2.	Act as a checker and participate in team evaluation and provide feedback (if required).
 
 
 3.	Participate in reporting RSCA quarter sample.
 
 
 4.	Provide periodical analytical reports according to identified time.
 
 
 5.	Manage and ensure accurate, timely distribution of call data to support efficient task execution and decision-making.
 
 
 6.	Monitor team performance against KPIs, provide coaching, and collect feedback to identify challenges and drive improvements.
 
 
 7.	Support agents in:
 
 
 Tailoring their approach to different customer segments and share best practices for driving activation.
 
 
 Identifying upselling/cross selling opportunities and refining their sales approach.
 
 
 Identifying reactivation opportunities and refining their approach.
 
 
 8.	Track product uptake and share insights to improve team performance.
 
 
 9.	Identify customer feedback trends and escalate insights to direct manager for service improvement.
 
 
 10.	Identify recurring service issues and escalate them for resolution.
 
 
 11.	Collaborate with the internal stakeholders to align customer lifecycle management strategies with business objectives and regulatory requirements.
 
 
 12.	Oversee handling the related UAT testing and review the results to ensure correct implementation.
 
 
 13.	Ensure proper handling &amp; resolving complaints in cooperation with Consumer Rights Protection &ndash; Compliance &amp; Governance &ndash; in accordance with the policies and procedures and identified SLA.
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 
 
 
 &bull;	Bachelor&rsquo;s degree in Commerce, Business Administration, Accounting or its equivalence.
 
 
 &bull;	4 to 6 years of experience in sales or any related field of work, banking experience is a plus.
 
 
 
 
 
 
</div>

Customer Life Cycle Unit Team Leader

SYSTICS

<div>
 
 
 Job Summary
 
 
 
 
 The Technical Operations Manager is responsible for leading the daily operations, maintenance, and support of the customer's IT infrastructure and technology services. The role ensures high service availability, operational excellence, compliance with Service Level Agreements (SLAs), and effective coordination between internal technical teams, vendors, and customers. The Technical Operations Manager drives continuous service improvement while ensuring the reliability, security, and performance of enterprise IT infrastructure.
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage daily operations and maintenance activities.
 
 </li>
 <li>
 Lead and coordinate the technical support team.
 
 </li>
 <li>
 Ensure compliance with agreed SLAs and operational procedures.
 
 </li>
 <li>
 Monitor service performance and resource utilization.
 
 </li>
 <li>
 Coordinate planned maintenance and emergency activities.
 
 </li>
 <li>
 Act as the primary operational contact for the customer.
 
 </li>
 <li>
 Review incidents and ensure timely resolution.
 
 </li>
 <li>
 Prepare operational reports and service review presentations.
 
 </li>
 <li>
 Identify opportunities for service improvement.
 
 </li>
 <li>
 Ensure compliance with company policies and security procedures.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Engineering, Computer Science, Information Technology, or a related field.
 
 </li>
 <li>
 Minimum 10 years of experience in IT infrastructure operations.
 
 </li>
 <li>
 Minimum 5 years in a supervisory or management role.
 
 </li>
 <li>
 Good knowledge of enterprise networking, servers, data centers, cybersecurity, and IT service management.
 
 </li>
 <li>
 Strong leadership, communication, and problem-solving skills.
 
 </li>
 <li>
 Good command of written and spoken English.
 
 </li>
 </ul>
 
 
 Preferred Certifications
 
 
 
 <ul>
 <li>
 ITIL Foundation
 
 </li>
 <li>
 PMP or PRINCE2
 
 </li>
 <li>
 CCNP Enterprise (preferred)
 
 
 
 
 </li>
 </ul>
</div>

Technical Operations Manager

DHL Express

<div>
 Role Purpose
 
 
 The IT Program Delivery Manager leads the end-to-end execution of IT programs and projects for DHL Express Egypt while driving the strategic ownership of the Digital Customer Solutions function. This position serves as the critical link between structured program governance and live, customer-facing operations, ensuring customer shipping platforms remain highly available, high-performing, and fully compliant with changing national customs and regulatory mandates.
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead the end-to-end planning, execution, and monitoring of local IT programs and projects to achieve business objectives across scope, schedule, resources, budget, and quality.
 </li>
 <li>
 Manage the delivery of the local customs and regulatory technology portfolio, specifically handling integrations such as Nafeza and Advanced Cargo Information Declaration (ACID) from initiation through benefit realization.
 </li>
 <li>
 Provide comprehensive functional leadership to the Digital Customer Solutions team, overseeing professional growth, resource planning, and knowledge continuity.
 </li>
 <li>
 Own the operational performance, service level agreements, and continuous enhancement of customer-facing shipping tools, including MyDHL+, APIs, Electronic Data Interchange (EDI), and breakbulk feeds.
 </li>
 <li>
 Act as the senior escalation point for technical customer support issues, managing critical operational problems to successful resolution.
 </li>
 <li>
 Partner with the Commercial division to streamline customer onboarding, training, and technical support on all corporate digital shipping applications.
 </li>
 <li>
 Drive technology automation and process improvement across internal IT workflows and external digital touchpoints to elevate service quality.
 </li>
 <li>
 Manage high-level stakeholder relationships across Operations, Commercial, Customer Service, Finance, Customs, Gateway, and external vendor partners.
 </li>
 <li>
 Represent Egypt IT in regional and global corporate forums, coordinating project dependencies and technical standards with international IT units.
 </li>
 <li>
 Maintain rigorous project governance, technical documentation, and performance reporting according to local and regional corporate standards.
 
 
 
 </li>
 </ul>
 
 Qualifications, Experience And Competencies
 
 
 
 
 <ul>
 <li>
 University Graduate with a Bachelor's degree in Information Technology, Computer Science, Engineering, or a closely related technical field.
 </li>
 <li>
 Project Management Professional (PMP) or PRINCE2 certification is highly desired.
 </li>
 <li>
 ITIL certification is considered a strong asset for service delivery alignment.
 </li>
 <li>
 6 to 8 years of proven experience in IT project/program management, systems solution delivery, or technical service management.
 </li>
 <li>
 2 to 3 years of experience in a formal team leadership or supervisory role, with a focus on coaching and developing technical personnel.
 </li>
 <li>
 Solid baseline knowledge of digital customer platforms, software application integration, APIs, and Electronic Data Interchange (EDI) protocols.
 </li>
 <li>
 Prior exposure to, or practical experience delivering software solutions for, trade compliance, logistics operations, or customs-related regulatory updates (e.g., Nafeza, ACID).
 </li>
 <li>
 Advanced analytical problem-solving skills combined with sound decision-making capabilities under demanding, non-negotiable external deadlines.
 </li>
 <li>
 Excellent communication, presentation, and stakeholder engagement skills, with the ability to influence senior business managers and external partners.
 </li>
 <li>
 Full professional proficiency in written and spoken English and Arabic.
 
 
 
 </li>
 </ul>
 
 Equal Treatment Clause:
 
 We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.
 
 
 ✨ We 𝗗𝗲𝗹𝗶𝘃𝗲𝗿 𝘁𝗵𝗲 𝗗𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲
 
 
 ✨ We 𝗖𝗮𝗿𝗲
 
 
 ✨ We 𝗚𝗿𝗼𝘄 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿
</div>

IT Program Delivery Manager

Interact Technology Solutions

<div>
 
 Job Summary:
 
 
 
 The Senior Network Engineer is responsible for delivering high-quality technical activities, including solution implementation, integration, troubleshooting, proof of concept (POC) development, and presentations. The primary objectives are to ensure customer satisfaction, uphold professionalism, and maintain accuracy and exceptional quality in all tasks.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Respond to and resolve incidents and service requests via the service management system and other channels (email and phone) within predefined service level agreements (SLA).
 </li>
 <li>
 Participate in professional training sessions as planned by management to stay updated on the latest IT technology trends.
 </li>
 <li>
 Report critical incidents to the line manager promptly.
 </li>
 <li>
 Provide general IT infrastructure support during high workload periods or staffing shortages.
 </li>
 <li>
 Adhere to established target dates, priorities, and urgencies as communicated by the line manager.
 </li>
 <li>
 Take ownership of identifying, reporting, and enhancing areas of risk or improvement within IT services.
 </li>
 <li>
 Offer assistance and consultancy to team members and management when needed.
 </li>
 <li>
 Represent the infrastructure team in meetings and communications with staff, vendors, and third parties as required.
 </li>
 <li>
 Act as the officer in charge during planned maintenance or emergencies outside regular working hours, including weekends and public holidays.
 </li>
 <li>
 Strictly adhere to organizational policies, standards, and procedures.
 
 
 </li>
 </ul>
 
 Job Specifications:
 
 
 
 <ul>
 <li>
 A degree in Engineering (Computer, Network, or related field) or a relevant.
 </li>
 <li>
 Minimum of 5 years of experience in Network Communication Technology and Network Administration.
 </li>
 <li>
 Hands-on experience with modern networking technologies such as SD-WAN and SD-Access.
 </li>
 <li>
 Data center experience is preferred.
 </li>
 <li>
 Proven ability to work effectively in a collaborative, team-oriented environment.
 </li>
 <li>
 Initiative-driven with a positive attitude and eagerness for self-learning and professional growth.
 </li>
 <li>
 Strong interpersonal, negotiation, and conflict resolution skills.
 </li>
 <li>
 Extensive experience with wide area networks (WAN) and local area networks (LAN).
 </li>
 <li>
 In-depth knowledge of TCP/IP protocols, network troubleshooting, routing protocols, and network security.
 </li>
 <li>
 CCNP Enterprise Certification is mandatory.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Proficiency in oral and written English.
 </li>
 </ul>
</div>

Senior Network Engineer

Hill International, Inc.

<div>
 
 Job Description
 
 
 
 Hill International is seeking to employ an
 
 Engineering Manager
 
 to be hired in
 
 Cairo, Egypt.
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Ensuring the timely completion and issue of designs through efficient management of available design resources.
 </li>
 <li>
 Ensuring that suitable safety standards are achieved in the design of the various systems and equipment.
 </li>
 <li>
 Contributing to the development of a Program Management Plan and other supporting procedures.
 </li>
 <li>
 Delivery of multidiscipline rail design and assurance projects.
 </li>
 <li>
 Proven experience of delivering Engineering Management roles on complex rail projects
 </li>
 <li>
 Knowledge of H&amp;S legislation, CDM requirements, Safe by Design principles and Railway safety to an appropriate level for this stage of work.
 </li>
 <li>
 Identification and documentation of design scope, requirements, processes and outputs.
 </li>
 <li>
 Planning and forecasting for design activities.
 </li>
 <li>
 Management of Requirements and Assurance processes.
 </li>
 <li>
 Allocation of design reviews, coordination, integration, interface and assurance responsibilities, in line with competence management processes.
 </li>
 <li>
 Coordination of design requirements, processes and outputs, including work by Client, Contractor, and stakeholder requirements.
 </li>
 <li>
 Have significant experience of Design and Engineering Delivery within a rail environment.
 </li>
 <li>
 Implement improvement measures and share good practice as applicable.
 </li>
 <li>
 On a day-to-day basis, be aware of delivery commitments made by each of the disciplines in the office, the issues which could adversely impact delivery, and take appropriate action to address delivery issues as necessary.
 </li>
 <li>
 Ensure that the Project Director and Project Managers are kept informed on the delivery progress.
 </li>
 <li>
 Maximize the appropriate allocation of engineering resources to optimize backlog utilization.
 </li>
 <li>
 Technical Knowledge to be able to challenge project teams on outputs/deliverables and also where necessary, client to ensure focus is maintained on the defined scope or where scope needs to be modified, renegotiate and agree.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelors or Master&rsquo;s Degree (BSc, MSc, BEng, MEng) or equivalent degree from a recognized university and a min of 15 years rail systems design/engineering experience.
 </li>
 <li>
 Experience in multidiscipline design/design management including Civil works and Railway systems.
 </li>
 <li>
 Ability to lead and guide others in the implementation of Rail standards.
 </li>
 <li>
 Experience in Monorail - preferable
 </li>
 <li>
 Chartered Engineer - preferable
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Hill International, with more than 4,300+ professionals in over 100 offices worldwide, provides program management, project management, construction management, project management oversight, advisory, facilities management, and other consulting services to clients in a variety of market sectors. Engineering News-Record magazine recently ranked Hill as one of the largest program management firms in the world. For more information on Hill, please visit our website at www.hillintl.com .
 
 
 Hill is exclusively a program, project, and construction management provider, meaning we have one focus as a company: protecting client interests. Free of any potential conflicts, our entire business is geared towards helping clients achieve their desired outcomes. We are dedicated to exceeding expectations throughout the entire construction project lifecycle and adapt to the needs of each assignment to develop tailored approaches and solutions to meet those needs.
 
 
 Hill is a GISI Consulting Group company, part of the Global Infrastructure Solutions, Inc. (GISI) family of companies. Learn more about GISI Consulting Group at www.gisiconsulting.com .
 
 
 
 Hill International is an Equal Opportunity Employer/Veteran/Disabled
 
 
 
 Note:
 
 This job description is intended to provide an indication of the nature and levels of work, knowledge, skills, abilities and other essential functions to be carried out as part of fulfilling the role mentioned in the job title. Various other duties as required.
 
</div>

Engineering Manager

PepsiCo

<div>
 
 Overview
 
 
 
 The VMI Analyst ensures efficient inventory management by monitoring, analyzing, and optimizing stock levels at customer or distributor locations. This role involves coordinating data flows, ensuring accuracy, and collaborating with internal stakeholders (Supply Chain, Sales, Logistics, Finance) and external partners to ensure products are available when needed, costs are optimized, and customer service levels are met.
 
 
 
 Responsibilities
 
 
 
 
 Inventory Monitoring &amp; Management
 
 
 
 <ul>
 <li>
 Track customer or distributor inventory levels (by SKU), sales velocity, and consumption trends.
 </li>
 <li>
 Use VMI agreements/data sharing to trigger replenishment orders.
 </li>
 <li>
 Identify overstock and stockout risks, implement corrective actions.
 </li>
 <li>
 Maintain Days on Hand (DOH) targets.
 </li>
 <li>
 Coordinates NPD execution for his/her customer (weekly) - minimizes obsoletes and maximizing speed to shelve
 
 
 </li>
 </ul>
 
 Order Replenishment &amp; Optimization
 
 
 
 <ul>
 <li>
 Create and process replenishment orders, ensuring accuracy in quantities, pricing, delivery schedules.
 </li>
 <li>
 Optimize logistics (e.g. combining shipments, full truckloads) to reduce costs.
 </li>
 <li>
 Manage order changes, cancellations, exceptions.
 </li>
 <li>
 Align closely with the Transportation Team to ensure timely and accurate deliveries.
 </li>
 <li>
 Respond promptly to any transportation issues, ensuring quick problem resolution and client communication.
 </li>
 <li>
 Check Daily and Weekly reports related to orders issues like (open orders, incomplete orders, gtms&hellip;)
 
 
 </li>
 </ul>
 
 Data Quality &amp; Systems Management
 
 
 
 <ul>
 <li>
 Ensure data feed/flows between customer systems, PoS, ERP, and VMI tools are accurate and timely.
 </li>
 <li>
 Identify and correct data errors (discrepancies in inventory, forecasting, order processing).
 </li>
 <li>
 Be a key user / liaison for any tools supporting VMI (systems implementation, data integration, dashboards).
 
 
 </li>
 </ul>
 
 Customer Communication &amp; Relationship Management
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for client&rsquo;s concerns.
 </li>
 <li>
 Proactively communicate Out of Stock (OOS) situations to clients in advance and collaborate with the Product Availability Team to resolve them.
 </li>
 <li>
 Host weekly operational meetings with clients and monthly business reviews with stakeholders to provide updates on KPIs, issues, and improvement actions.
 </li>
 <li>
 Maintain strong business relationships with clients and internal Business Units (BUs) to build trust and improve collaboration.
 </li>
 <li>
 Manage and respond to client inquiries via Cisco hotline during assigned shifts.
 
 
 </li>
 </ul>
 
 Continuous Improvement
 
 
 
 <ul>
 <li>
 Identify root causes of recurrent issues.
 </li>
 <li>
 Implement process improvements, standardization, automation where relevant.
 </li>
 <li>
 Support system rollouts or upgrades related to VMI.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Bachelor&rsquo;s degree (Supply Chain / Logistics / Business / Engineering) or equivalent.
 
 
 1-3 years of experience in supply chain / inventory management, ideally with VMI or similar models in FMCG or consumer goods.
 
 
 Strong analytical skills; ability to work comfortably with large data sets.
 
 
 Good knowledge of forecasting, inventory planning and replenishment techniques.
 
 
 Proficiency with relevant software: Excel (advanced), ERP tools, VMI systems, data dashboards (e.g. BI tools).
 
 
 Strong attention to detail, and ability to work across multiple SKUs, customers, regions.
 
 
 Good communication skills; capable of working with internal teams and external partners.
 
 
 Fluency in English/French (written &amp; spoken).
 
 
 Ability to handle change, ambiguity; proactive mindset.
</div>

Order Management Assoc Analyst (French Speaker)

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