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business security officer

Air Arabia

<div>
 
 Job Purpose
 
 
 
 To conduct assigned flights in accordance with the detailed provisions of the Airline Operational Manual and in compliance with the respective civil aviation authority-related regulations. He/she must ensure ultimate safety, security, and efficiency are achieved throughout all operated flights; supports and guide the flight/cabin crew, handle emergencies and ad-hoc scenarios effectively, and take control over the flight to ensure successful performance and positive corporate image
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Flies the assigned aircraft from one destination to another in accordance with the given schedules and approved flight plans; carries his/her duties and acts as the ultimate responsible for the aircraft during the assigned flights taking into account the following key factors, in order of priority:
 
 
 </li>
 </ul>
 i. Safety
 
 
 ii. Efficiency
 
 
 iii. Passenger comfort
 
 
 <ul>
 <li>
 Ensures that assigned flights are conducted in accordance with the detailed provisions of the Airline&rsquo;s Operations Manual and regulations. At all times, implements, monitors and maintains the procedures necessary to ensure the safe and smooth operation of the aircraft undertaken.
 </li>
 <li>
 Ensures timely attendance, proper grooming, fitness and legality of self and Flight Crew for the assigned flights. Conducts pre- flight &ldquo;Briefing&rdquo; to ensure members are acknowledged with flight details; continuously ensures briefing is properly done prior to each action as per the adopted procedures.
 </li>
 <li>
 Liaises with co-pilots (First Officer and Second Officer) and Dispatch Team prior to each flight ensuring flight/cabin crew members are well prepared and provided with required information, this includes aircraft technical status, route preferences, weather, fuel, weight, distribution of roles, etc.
 </li>
 <li>
 Ensures, within the safety constraints as detailed in the relevant sections of the Airline&rsquo;s Operations Manual, that the aircraft is flown so as to make most efficient and effective use of fuel during the flight.
 </li>
 <li>
 Ensures the required safety, security, fuel, and transit checks are carried for each flight by the Flight/Cabin assigned crew members before, during and post each flight. Takes necessary action and directs the crew on how to react in case of safety or security irregularities; decides on escalations if needed.
 </li>
 <li>
 Cooperates with the Maintenance Engineers to confirm the aircraft technical status and ensure its suitability to fly; seeks the support of MCC and MROs to raise possible concerns and identify any defects or technical issues; implements the rectification or corrective measure immediately where applicable.
 </li>
 <li>
 Makes sure all the needed documents and technical logs are loaded with necessary accurate data as per the Airline and civil aviation authority regulations and adopted procedures. This includes the technical logbook, journey book, boarding sheets, reports, etc.
 </li>
 <li>
 Ensures that the Airline Operations Manual is distributed, accounted for, maintained, kept up to date, understood and complied with by Flight Crew.
 </li>
 <li>
 Keeps himself/herself up-to-date with the legal requirements of the different regulatory bodies such as, civil aviation authority, Airbus Company and any other relevant regulatory body relating to flights and Flight Crew.
 </li>
 <li>
 Undertakes additional, ground based tasks such as Safety Officer or Security Officer, as directed by the line manager and in accordance with the provisions of Part A of the Airline&rsquo;s Operations Manual.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Appropriate ATPL License is a must.
 </li>
 <li>
 He/she must pass the technical/psychometric assessment for Pilots as per the Airline and respective civil aviation authority standards.
 </li>
 <li>
 He/she must pass the Medical Fitness check-up carried for the Pilots as per the Airline and respective civil aviation authority standards.
 </li>
 <li>
 Training in safety and emergency response is essential &ndash; a formal qualification is an advantage.
 </li>
 <li>
 Basic Airport, security procedures and regulations training is an advantage.
 </li>
 <li>
 Crew Resources Management Training is considered an advantage.
 </li>
 <li>
 IATA principles &amp; standards relating to security is an advantage.
 </li>
 <li>
 Proficient in Aircraft systems, proficient in Microsoft Office
 </li>
 <li>
 Very good in written and verbal communication skills, Technical reports writing, presentations, etc.
 </li>
 <li>
 Very good in English Language (other local languages in country of employment are an advantage)
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 He/she must have completed a minimum of 4000 hours of flying an aircraft, Airbus 320 is preferred.
 </li>
 <li>
 Experience with low-cost airline is highly desirable.
 </li>
 <li>
 Possesses acceptable industry knowledge in aircraft systems and operating procedures.
 </li>
 <li>
 He/she must possess needed knowledge and exposure to handle any other role delegated to him/her such as security or safety related roles as required by the Airline and respective civil aviation authority regulations.
 </li>
 <li>
 Exposure to QA/Safety/Security/Audit procedures and practices related to and affecting Flight Operations.
 </li>
 <li>
 Capable of implementing policies, procedures, and manuals as per approved standards and regulations.
 </li>
 <li>
 Capable to perform in a changing environment with heavy work-load schedules and ad-hoc scenarios.
 </li>
 <li>
 Composed, self-confident and focused, capable of handling emergencies and threats with efficiency.
 </li>
 <li>
 Proven skills in analysing data, identifying pitfalls and recommending cost-effective solutions.
 </li>
 <li>
 Cost-oriented, possesses effective problem solving and decision-making skills.
 </li>
 <li>
 High accuracy and attention to both results and details.
 </li>
 <li>
 Employs technical expertise and interpersonal relations to support company&rsquo;s objectives.
 </li>
 <li>
 Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
 
 
 </li>
 </ul>
 "Applications are welcome from both Egyptians and non-Egyptians."
</div>

Type Rated Captain - Airbus 320- Egypt

The HEINEKEN Company

<div>
 
 Scope of the job
 
 
 
 Job purpose:
 
 
 Global Digital &amp; Technology (D&amp;T) has a worldwide responsibility for all IT processes, solutions and services. The aim is to further enhance HEINEKEN Global Functions by delivering common business driven solutions and services.
 
 
 The Global Information Security department is part of Global D&amp;T and has the overall responsibility of assuring that HEINEKEN&rsquo;s IT Risks are properly managed and information assets &amp; technology is properly secured.
 
 
 The Global Information Security teams include Cyber Defence Operations (CDO), Security Competence Centre (SCC) and Security Chapters (ERP, Enterprise Architecture, Data Privacy, etc) to design, implement, monitor, respond and assist with recovery activities against cyberattacks. They deliver deep security and risk management expertise to enable Product Teams and Global Functions to form a proper 1st Line of Defense (LoD) by building the right capabilities into their products (security by design) and support them.
 
 
 The Global Information Security Director is heading the department and responsible for the Global Information Security Strategy and orchestrating all security activities within this department and relevant stakeholders. He is part of the Global D&amp;T Executive Leadership Team.
 
 
 The
 
 Cyber Security Officer (CSO)
 
 is responsible for the management and implementation of the global Cyber Security Strategy based on the NIST Cyber Security Framework, to reduce the risk of a Cybersecurity incident according to the risk appetite of HEINEKEN and the Global Function, as well as to raise wider Global Function Cybersecurity awareness.
 
 
 
 Key responsibilities:
 
 
 
 <ul>
 <li>
 Security Operations
 </li>
 <li>
 Implement global security strategies to maintain the continuity of systems and update these based on local threats.
 </li>
 </ul>
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Responsible to manage updates related to Global Function Security Standards that are required due to local legislative requirements, in consultation with the Global Information Security Specialist in line with HEINEKEN Security Strategy and supporting the HEINEKEN Business Strategy.
 </li>
 <li>
 Responsible for Global Function security approvals regarding global services (e.g. HeiNet), in order to maintain the highest level of security for the information and IT assets of the company.
 </li>
 <li>
 Assist the Global Information Security department in the design of controls/ standards and procedures that have broad implications, requiring systems integration of one or more technical platforms.
 </li>
 <li>
 Perform Risk reviews using the risk management procedure for all new Global Function programs/services to be deployed in the Global Function operational environment and veto programs which do not comply with HEINEKEN&rsquo;s security standards.
 </li>
 <li>
 Monitor internal and external information security and cyber security policy compliance, review and assess information security audits.
 </li>
 </ul>
 </ul>
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Performs, as per the prescribed frequency the Information Security Maturity Assessment (ISMA), and ensures that all related evidence is available in support of the assessment.
 </li>
 <li>
 Monitor and ensure the timely closure of tasks related to audit and internal control issues raised by e.g. Global Audit, External Audit, etc.
 </li>
 <li>
 Develops and manages the Information Security action plan to address identified risks and non-compliances.
 </li>
 </ul>
 </ul>
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Gains approval from the relevant management team on that action plan and its related budget.
 </li>
 <li>
 Monitors and reports on the execution of that actions plan, reporting to the Global D&amp;T Function management team and centrally to the Global Information Security Team.
 </li>
 <li>
 Analyse and challenge derogation requests regarding the ISP/TSP that Global Functions could have with a new solution or program, and communicate to the Global Information Security Team and Design Authority for approval in order to protect the HEINEKEN security environment.
 </li>
 <li>
 Drive resolution of cyber security incident responses and address security vulnerabilities.
 </li>
 </ul>
 </ul>
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Perform/guide/drive digital investigations upon the request of Global Function/HR or Legal teams in case of breaches of HEINEKEN&rsquo;s Code of Business Conduct.
 </li>
 <li>
 If the Global Function faces any critical IT security incidents or breakout, he/she is responsible as the Global Function security incident lead to resolve in consultation with the Cyber Defense Operations Team (CDO), Global Function D&amp;T Directors and Global Function Line Managers.
 </li>
 </ul>
 </ul>
 
 
 <li>
 </li>
 <ul>
 <li>
 Identify and perform independent analysis to resolve complex first-time issues including the analysis of technical and economic feasibility of proposed security systems/ solutions. He/she is also responsible to assist the Global Information Security department for any IT technical audit (e.g. Ethical Hack) to any Global Function IT infrastructure or service that a 3rd Party offers to HEINEKEN with a valid and open contract to ensure that security policies are in place.
 </li>
 <li>
 Advises Global Function teams for security requirements (e.g. Patching, Anti-Virus, Vulnerability Management, etc).
 </li>
 <li>
 Security Awareness
 </li>
 <li>
 Drive training campaigns on cyber security awareness according to the global security awareness program and based on the Global Function reality.
 </li>
 <li>
 Security Strategy
 </li>
 <li>
 Responsible for identifying potential risks and recommendations on how to prevent and/or avoid that risk within the Global Function.
 </li>
 <li>
 Collaborate with the Global Information Security Specialist to understand and develop further the controls and processes required to improve information security.
 </li>
 <li>
 Innovation
 </li>
 <li>
 Accelerates and Drives implementation of new Security strategies and standards from global D&amp;T towards the HEINEKEN Global Functions
 </li>
 <li>
 Provide security expertise across multiple technical platforms to various Global Function stakeholders in all phases of solutions development (Ideation, Design, build, test and deploy) and Operations.
 
 
 </li>
 </ul>
 Budget responsibilities :
 
 
 Assigned to Global Function D&amp;T Manager.
 
 
 Number of direct reports:
 
 
 None
 
 
 <ul>
 <li>
 Position profile
 
 
 </li>
 </ul>
 Qualifications:
 
 
 Bachelor or Master degree in business information technology or a related field
 
 
 Possesses relevant certifications, e.g. CISSP / CCSP / CISM / CISA / CRISC
 
 
 Experience / skills required:
 
 
 <ul>
 <li>
 5+ years of working in the cyber security field and previous experience working as a cyber-security officer or manager.
 </li>
 <li>
 French is a must and preferable.
 </li>
 <li>
 Has worked with relevant market standards such as NIST, ISO 27001, COBIT and relevant laws and regulations such as privacy laws.
 </li>
 <li>
 Experience in handling security incidents.
 </li>
 <li>
 Proven ability to dynamically assess risks, threats &amp; threat actors.
 </li>
 <li>
 Able to work in a cross functional environment; preferably a background in the FMCG industry.
 </li>
 <li>
 Sense of Business Urgency and safe-cautious mind to close critical gaps and reduce any security breach.
 </li>
 <li>
 Ability to explain complex technical processes to business stakeholders.
 </li>
 <li>
 Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.
 </li>
 <li>
 Ability to work and team with a multitude of different people and different cultures (as appropriate).
 </li>
 <li>
 Display professionalism, customer service attitude, attention to detail and quality.
 </li>
 <li>
 Possess strong interpersonal skills, relationship management and negotiation skills, strong verbal, and written communication skills.
 </li>
 <li>
 Develop self and others through continuous learning, sharing best practices, knowledge, and expertise.
 </li>
 <li>
 Excellent management and leadership skills.
 
 
 </li>
 </ul>
 Language(s):
 
 
 <ul>
 <li>
 Fluent English
 </li>
 </ul>
</div>

Cyber Security Officer - AME

Dkhoon Emirates

<div>
 
 
 Job Title: International Legal Officer
 
 
 
 
 Location: Egypt
 
 
 
 
 Employment Type: Full-time
 
 
 
 
 
 
 
 Job Summary
 
 
 
 
 
 
 
 We are looking for an experienced International Legal Officer to join our team in Egypt. The successful candidate will provide legal support for the company's international operations, ensuring compliance with applicable laws, reviewing commercial agreements, and managing legal matters across multiple jurisdictions.
 
 
 
 
 
 
 
 Key Responsibilities :
 
 
 
 
 
 <ul>
 
 <li>
 
 Draft, review, and negotiate commercial contracts, NDAs, supplier agreements, and service contracts.
 
 </li>
 
 <li>
 
 Ensure compliance with Egyptian laws and international legal requirements.
 
 </li>
 
 <li>
 
 Provide legal advice on corporate, commercial, labor, and regulatory matters.
 
 </li>
 
 <li>
 
 Coordinate with external legal counsel and government authorities.
 
 </li>
 
 <li>
 
 Support company registrations, licensing, and corporate governance activities.
 
 </li>
 
 <li>
 
 Monitor legal and regulatory updates affecting international business operations.
 
 </li>
 
 <li>
 
 Assist in resolving legal disputes and managing litigation when required.
 
 </li>
 
 <li>
 
 Develop and maintain legal policies, procedures, and compliance documentation.
 
 </li>
 
 <li>
 
 Conduct legal research and provide practical recommendations to management.
 
 </li>
 
 <li>
 
 Maintain organized legal records and documentation.
 
 </li>
 
 </ul>
 
 
 
 
 
 Qualifications :
 
 
 
 
 
 <ul>
 
 <li>
 
 Bachelor's degree in Law (LL.B.) from a recognized university.
 
 </li>
 
 <li>
 
 3&ndash;5 years of experience in corporate, commercial, or international legal affairs.
 
 </li>
 
 <li>
 
 Strong knowledge of Egyptian corporate and labor laws.
 
 </li>
 
 <li>
 
 Experience reviewing and drafting contracts in English and Arabic.
 
 </li>
 
 <li>
 
 Excellent legal research, analytical, and negotiation skills.
 
 </li>
 
 <li>
 
 Strong communication and interpersonal skills.
 
 </li>
 
 <li>
 
 Ability to manage multiple priorities and work under pressure.
 
 </li>
 
 <li>
 
 Fluent in English and Arabic (written and spoken).
 
 </li>
 </ul>
</div>

International Legal Officer

OneHealth

<div>
 
 Role Overview
 
 
 The Executive Assistant (EA) will provide administrative and coordination support to the Chief HR Officer. This role requires strong organizational skills, attention to detail, and the ability to manage multiple stakeholders across different business units. The EA will support daily operations, ensure smooth communication, and assist in prioritizing key HR initiatives.
 
 
 
 
 
 Key Responsibilities
 
 
 &bull; Manage and coordinate the Chief HR Officer&rsquo;s calendar.
 
 
 &bull; Schedule meetings, prepare agendas, and follow up on action items.
 
 
 &bull; Support internal communication across HR team and other stakeholders.
 
 
 &bull; Prepare basic reports, presentations, and meeting materials.
 
 
 &bull; Maintain organized records, files, and correspondence.
 
 
 &bull; Coordinate travel and logistics when required.
 
 
 &bull; Ensure confidentiality of sensitive employee or entity information.
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 &bull; Bachelor&rsquo;s degree in business administration, HR, or a related field.
 
 
 &bull; Around 2 years of experience in a similar role.
 
 
 &bull; Strong organizational and multitasking abilities.
 
 
 &bull; Good communication and interpersonal skills.
 
 
 &bull; High level of discretion and confidentiality.
 
 
 &bull; Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
 
 
 &bull; Fluent English written and spoken
 
 
 &bull; Ability to work across multiple teams and entities.
 
 
 &bull; Attention to detail and willingness to learn.
 
 
 
 
 
 Preferred Competencies
 
 
 &bull; Exposure to HR function is a plus.
 
 
 &bull; Ability to work in a fast-paced environment.
 
 
 &bull; Proactive attitude and problem-solving mindset.
 
 
 &bull; Strong coordination and follow-up skills.
 
 
 
 
</div>

Executive Assistant

Accenture

<div>
 
 The Work:
 
 Join us in shaping innovative solutions that drive business success! As an SAP S/4HANA Security Specialist, you will have the opportunity to be a subject matter expert, collaborating with various teams to make impactful decisions. Your role will involve engaging with multiple teams and contributing to key decisions while providing effective solutions to challenges that arise. We are excited to see how your expertise can help us grow and succeed together!
 
 
 
 Key Responsibilities:
 
 
 
 
 <li>
 Develop and implement business solutions that align with industry standards.
 
 </li>
 <li>
 Deliver functional and application designs that meet current and future business requirements.
 
 </li>
 <li>
 Engage with stakeholders to gather requirements and ensure alignment with business objectives.
 
 </li>
 <li>
 Collaborate with cross-functional teams to enhance overall project outcomes.
 
 </li>
 <li>
 Provide guidance and support to team members in problem-solving scenarios.
 
 
 
 </li>
 
 Here&rsquo;s What You Will Need:
 
 
 
 
 <li>
 A minimum of 4 years of experience in relevant related skills.
 
 </li>
 <li>
 Master proficiency in SAP S/4HANA Security.
 
 </li>
 <li>
 Bachelor&rsquo;s Degree in a relevant field of study.
 
 
 
 </li>
 
 Bonus Points If You Have:
 
 
 
 
 <li>
 Advanced knowledge of data protection and compliance regulations.
 
 </li>
 <li>
 Intermediate experience in cloud security solutions.
 
 </li>
 <li>
 Expertise in identity and access management.
 
 </li>
 <li>
 Master proficiency in risk assessment methodologies.
 
 </li>
 <li>
 Advanced skills in security incident response.
 
 
 
 </li>
 
 Why Join Us?
 
 This is your chance to be part of a dynamic team where your expertise will directly contribute to the success of our business. You will work in a collaborative environment, tackling challenges and delivering innovative solutions that make a real impact. Together, we will grow and succeed!
 
 
 If you are passionate about SAP S/4HANA Security and are ready to take on exciting challenges, we encourage you to apply and be part of our journey!
 
 
</div>

SAP S/4HANA Security Specialist

Sonata Software

<div>
 
 
 CSA GD Job Description for Windows Server &amp; Client along with SCCM &amp; Intune. (Egypt)
 
 
 
 We are seeking a highly skilled and experienced Platforms Architect to join our team. The ideal candidate will have extensive knowledge and hands-on experience with
 
 Windows Server &amp; Client along with SCCM &amp; Intune. (Above 10 yrs experience with English and Arabic)
 
 
 
 
 Windows Server.
 
 
 
 The Microsoft Platform Engineer (Client, servers and virtualization) Engineer role requires knowledge and experience in a number of the following technologies/areas:
 
 <ul>
 <li>
 Experience with Deployment technologies like WDS, MDT, High Availability technologies like storage Backup Hyper-V.
 </li>
 <li>
 Expertise on Storage SAN NAS DAS understanding of storage stack its architecture.
 </li>
 <li>
 Virtualization (Hyper-V) : Monolithic and Microkernel, Hyper-V ring Architecture.
 </li>
 <li>
 VHD and AVHDX Merging Checking integrity with its differencing chain.
 </li>
 <li>
 Failover, Planned Failover, Test Failure, Unplanned Failover.
 </li>
 <li>
 Hyper-V Migration.
 </li>
 <li>
 Windows as a service with its deployment rings concepts, co-management with MEMCM is an added advantage.
 </li>
 <li>
 Troubleshooting windows updates issues and understanding of Component based servicing.
 </li>
 <li>
 Understanding of Patch Management and experience with Windows Server Update Services (WSUS).
 </li>
 <li>
 Windows Server Operating System knowledge which includes understanding of NTFS/Share Permissions, File Sharing, Performance Monitoring, Event logging, Task Manager, Windows Firewall, User and Group Management.
 </li>
 <li>
 Understanding of WMI and familiarity with WMI queries
 </li>
 <li>
 Active Directory concepts such as Kerberos, LDAP, Sites and Security Groups.
 </li>
 <li>
 Understanding of TCP/IP and other networking services: DNS, WINS, DHCP, Routing.
 </li>
 <li>
 Exceptional Problem-Solving and Communication Skills - Spoken and written English (including technical writing).
 </li>
 </ul>
 
 
 
 
 
 Windows client
 
 
 
 Role type Customer Engineer - CSA Skills Required Broad knowledge of Windows Server &amp; Windows 10 and Windows 11 platforms, including deployment, management, and troubleshooting.
 
 
 Expertise in Windows 365, providing seamless hybrid work environments by integrating with Azure Virtual Desktop.
 
 
 Proficiency in Microsoft Intune for device management, including application deployment, security baselines, and dynamic provisioning.
 
 
 Experience with Windows Hello for Business, Windows Sandbox Management, and Endpoint Analytics for Windows 11.
 
 
 Ability to manage and configure Windows 365 Cloud PCs, ensuring consistent and uninterrupted work experiences.
 
 
 Windows &amp; Cloud Environments Windows 10/11 &ndash; Deployment, configuration, troubleshooting
 
 
 Windows 365 Cloud PC
 
 
 &ndash; Provisioning, optimization, licensing, and performance tuning Entra ID (Azure AD) Hybrid Join &amp; Entra Join
 
 
 &ndash; Configuration and troubleshooting Windows Update for Business (WUFB)
 
 
 &ndash; Update compliance and management LAPS (Local Administrator Password Solution) &amp; Windows LAPS
 
 
 &ndash; Configuration, management, and differences KMS / MAK Licensing / Cloud-based licensing
 
 
 &ndash; For W365 and traditional enterprise activation Virtual Desktop &amp; Cloud Solutions Windows 365 vs. Azure Virtual Desktop (AVD)
 
 
 &ndash; Use case comparison and best practices Networking &amp; Bandwidth Tuning
 
 
 &ndash; Optimizing Cloud PC performance Security &amp; Compliance Microsoft Defender for Endpoint (MDE)
 
 
 &ndash; Security policies, monitoring, and integrations Conditional Access &amp; Device Compliance
 
 
 &ndash; Enforcing security baselines (GPOs, Intune at a high level) BitLocker &amp; Windows Hello for Business
 
 
 &ndash; Encryption and authentication Security Standards &amp; Baselines
 
 
 &ndash; NIST 800-53, Zero Trust principles Application Management &amp; Deployment Winget &amp; MSIX Packaging
 
 
 &ndash; Modern app deployment Microsoft Store for Business (MsFB) Private Store Deprecation
 
 
 &ndash; Transition planning Identity &amp; Authentication Entra AD (Azure AD) &amp; Hybrid Join
 
 
 &ndash; When and how to use them Single Sign-On (SSO) &amp; Multi-Factor Authentication (MFA)
 
 
 &ndash; Securing endpoints RBAC (Role-Based Access Control)
 
 
 &ndash; Ensuring scoped access Networking &amp; Connectivity VPN &amp; Always-On VPN
 
 
 &ndash; Secure remote access Cloud PC Networking
 
 
 &ndash; Latency, bandwidth, and connectivity considerations Wi-Fi Authentication
 
 
 &ndash; 802.1X, certificate-based authentication DNS, DHCP, Firewall Basics
 
 
 &ndash; Endpoint connectivity essentials Monitoring &amp; Troubleshooting Windows Event Logs Perf Logs &amp; Defender Logs
 
 
 &ndash; Digging into issues Performance Monitoring
 
 
 &ndash; Task Manager, Resource Monitor, Sysinternals tools Remote Troubleshooting
 
 
 &ndash; Quick Assist, Remote Desktop Other Essential Skills Problem-Solving Mindset
 
 
 &ndash; Can diagnose and resolve complex issues Scripting &amp; Automation
 
 
 &ndash; PowerShell for automation and remediation Documentation &amp; Knowledge Sharing
 
 
 &ndash; Creating technical guides and best practices Collaboration
 
 
 &ndash; Working cross-functionally with security, networking, and IT teams User-Centric Approach
 
 
 &ndash; Balancing security and usability Optional Skills 8+ years&rsquo; experience with customer facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, and advanced troubleshooting
 
 
 
 SCCM/Intune Customer Engineer
 
 
 
 We are looking for a SCCM/Intune Customer Engineer to provide technical support for Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune environments. This role focuses on assisting customers with request resolution, troubleshooting, and day-to-day operational support, helping ensure reliable endpoint management across on-premises and cloud-based devices.
 
 
 Key Responsibilities
 
 
 &bull; Responsibilities include, but are not limited to, the following examples:
 
 
 &bull; Provide Tier 3 support to customers for technical requests related to SCCM and Intune environments.
 
 
 &bull; Proactively review customer concerns and provide recommendations to improve endpoint management, user experience, and policy compliance.
 
 
 &bull; Investigate and resolve requests related to:
 
 
 &bull; - SCCM: application deployment, task sequences, driver packages, software update groups (SUGs), boundaries and boundary groups, distribution point health, and client push installation.
 
 
 &bull; - Intune: device compliance policies, configuration profiles, app protection policies, Autopilot deployment profiles, and co-management setup.
 
 
 &bull; Support mobile device management (MDM) requests, including:
 
 
 &bull; - Enrollment and management of iOS, Android, and Windows 10/11 devices.
 
 
 &bull; - Mobile app deployment via Intune (store apps, LOB apps, and web links).
 
 
 &bull; - Addressing customer requests related to enrollment challenges, access configurations, and policy enforcement across mobile platforms.
 
 
 &bull; Assist customers with transitioning workloads from SCCM to Intune, including Windows Update for Business, endpoint security, and app deployment.
 
 
 &bull; Analyze logs and diagnostics (e.g., CMTrace, Event Viewer, Intune troubleshooting blade, MDM Diagnostic stool) to identify root causes and resolve requests efficiently.
 
 
 &bull; Provide clear, professional technical guidance to customers and internal teams, adjusting communication style based on audience and context.
 
 
 &bull; Document support requests, investigation steps, resolutions, and known best practices.
 
 
 &bull; Collaborate with engineering or escalation teams when advanced troubleshooting or deeper investigation is required.
 
 
 
 
 
 Soft Skills &amp; Presentation skills
 
 
 &bull; Strong communication skills with the ability to translate complex technical topics into simple, customer-friendly language.
 
 
 &bull; Active listening and empathy when engaging with end users or customer teams.
 
 
 &bull; Adaptable and calm under pressure, especially when working with high-impact or time-sensitive support requests.
 
 
 &bull; Excellent time management, prioritization, and follow-through. &bull; Strong sense of ownership and accountability for customer experience and outcomes.
 
 
 &bull; Collaborative mindset with a willingness to work cross-functionally to drive resol
 
 
 
 
 
 Good to have : Azure certifications (Azure Solutions Architect Expert; Azure Security Engineer Associate; Azure Administrator Associate)
 
 
 Understanding of competitor clouds and how they compare to Microsoft solutions.
 
 
 Technical experience with hybrid infrastructures, architecture designs, and technology management.
 
 
 Proven track record in successfully planning, deploying, operating, and optimizing cloud environments.
 
 
 Advanced Microsoft certifications are preferred.
 
</div>

Customer Solutions Architect

Premier Services and Recruitment

<div>
 
 
 Forward Deployed Engineer II
 
 
 
 
 Location:
 
 Maadi, Cairo, Egypt (Hybrid)
 
 
 We are seeking a
 
 Forward Deployed Engineer II
 
 to lead the technical deployment and integration of AI-driven enterprise solutions within banking and enterprise environments. In this role, you will collaborate directly with client IT, infrastructure, security, and business teams to design deployment architectures, build integrations, and ensure successful implementation and ongoing support of client environments.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead the deployment and lifecycle management of enterprise software solutions within client environments, including on-premises and highly secure infrastructures.
 </li>
 <li>
 Design deployment architectures, network topology, security requirements, integration points, and data flows.
 </li>
 <li>
 Develop and maintain technical documentation, including:
 </li>
 <li>
 API documentation
 </li>
 <li>
 Architecture diagrams
 </li>
 <li>
 Integration guides
 </li>
 <li>
 Deployment runbooks
 </li>
 <li>
 Environment handover documentation
 </li>
 <li>
 Update and rollback procedures
 </li>
 <li>
 Build and maintain integration components such as APIs, connectors, adapters, and automation scripts.
 </li>
 <li>
 Integrate solutions with enterprise platforms, including databases, messaging systems, ERP/CRM solutions, and internal APIs.
 </li>
 <li>
 Deploy and manage applications using Docker, Kubernetes, Linux, and related technologies.
 </li>
 <li>
 Manage software updates, patches, and configuration changes in production environments.
 </li>
 <li>
 Troubleshoot complex infrastructure, networking, and security issues involving VPNs, firewalls, proxies, certificates, authentication, and load balancers.
 </li>
 <li>
 Collaborate with Product, Engineering, DevOps, and Delivery teams to ensure seamless deployments and customer success.
 </li>
 <li>
 Participate in technical discovery sessions, solution design, and implementation planning.
 </li>
 <li>
 Identify opportunities to standardize deployment processes and improve delivery efficiency.
 </li>
 <li>
 Mentor junior engineers and contribute to technical best practices.
 </li>
 <li>
 Participate in on-call support and critical production escalations as required.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.
 </li>
 <li>
 2&ndash;4 years of experience in Solutions Engineering, Systems Integration, DevOps, Technical Implementation, Backend Engineering, or a similar role.
 </li>
 <li>
 Strong hands-on experience with
 
 Python
 
 and API development using frameworks such as
 
 FastAPI
 
 ,
 
 Django
 
 , or similar.
 </li>
 <li>
 Experience deploying and managing applications using
 
 Docker
 
 ,
 
 Kubernetes
 
 , and
 
 Linux
 
 .
 </li>
 <li>
 Experience working with on-premises, private cloud, or highly secure enterprise environments.
 </li>
 <li>
 Solid understanding of networking concepts, including VPNs, firewalls, proxies, DNS, TLS/SSL, load balancers, and certificate management.
 </li>
 <li>
 Experience integrating with enterprise systems such as REST/SOAP APIs, Oracle, SQL Server, ERP, CRM, or messaging platforms.
 </li>
 <li>
 Strong troubleshooting and analytical problem-solving skills.
 </li>
 <li>
 Excellent technical documentation and communication skills.
 </li>
 <li>
 Ability to work directly with client technical and business stakeholders.
 </li>
 <li>
 Willingness to travel to client sites when required.
 </li>
 </ul>
 
 
 Preferred Skills
 
 
 <ul>
 <li>
 Experience within banking, fintech, or enterprise software environments.
 </li>
 <li>
 Knowledge of enterprise security standards and infrastructure best practices.
 </li>
 <li>
 Familiarity with CI/CD pipelines and cloud technologies.
 </li>
 <li>
 Experience working in customer-facing technical delivery roles
 </li>
 </ul>
 
 
 
</div>

Forward Deployed Engineer II

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