chief engineer

customer service agent

reservations agent

aircraft technician

airport services officer

cabin crew

Emirates

<div>
 
 
 Job Purpose
 
 
 
 A personality that shines, the ability to adapt to any situation and make people feel at ease. These are a few of the qualities we&rsquo;re looking for in our cabin crew.
 
 
 As the face of Emirates, you&rsquo;ll be the person customers turn to for help and direction when they fly with us, so you need to be friendly, observant and able to provide the right support.
 
 
 Being a member of the cabin crew is so much more than a service role - safety is our highest priority. You&rsquo;ll need to lead confidently and take control when it comes to managing aircraft services, security, and safety procedures. This comes from the world-class learning experience our crew receive at our state-of-the-art facility in Dubai.
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 
 
 Here are some other things we look for in our cabin crew:
 
 
 <ul>
 <li>
 You&rsquo;ve had more than a year&rsquo;s experience in hospitality/customer service
 </li>
 <li>
 You have a positive attitude and the natural ability to provide excellent service in a team environment, dealing with people from many cultures
 </li>
 <li>
 Your minimum qualification is high school graduate (Grade 12)
 </li>
 <li>
 You need to be fluent in written and spoken English (ability to speak another language is an advantage)
 </li>
 <li>
 You&rsquo;re at least 160cm tall and can reach 212 cm while standing on tiptoes, to enable you to reach emergency equipment on all aircraft types
 </li>
 <li>
 No visible tattoos while you&rsquo;re in Emirates cabin crew uniform (without covering them with bandages or cosmetics)
 </li>
 <li>
 As Emirates cabin crew, you&rsquo;ll be based in Dubai and will need to meet the UAE's employment visa requirements
 </li>
 </ul>
 
 
 
 
 Aside from the requirements of the role, you should be determined to always perform to the highest standards, focus on being solution oriented, and be able to manage a demanding work schedule. You should have the ability to deliver an authentic experience to our customers. You&rsquo;ll be culturally aware and reflect the Emirates personality - professional, empathetic, progressive, visionary and cosmopolitan.
 
 
 
 
 
 Before clicking the Apply button, please keep the following
 
 documents
 
 ready to submit with your application:
 
 <ul>
 <li>
 Recent CV in English
 </li>
 <li>
 Recent photo
 </li>
 </ul>
 
 
 
 
 
 Salary &amp; Benefits
 
 
 
 
 
 
 Your pay is made up of three components:
 
 <ol>
 <li>
 a fixed basic salary,
 </li>
 <li>
 an hourly pay for operated flights and
 </li>
 <li>
 an overseas meal allowance.
 </li>
 </ol>
 
 
 
 
 Basic salary = AED 4,980 / month,
 
 
 Flying Pay = AED 69.60 / hour based on avg. 80-100 hours / month,
 
 
 Average Total Pay = AED 11,244 / month (~USD 3,100, EUR 2,600 or GBP 2,280)
 
 
 * These are approximate numbers for Grade II (Economy Class).
 
 
 
 
 
 Meal allowances for night stops are credited to the salary in arrears the following month.
 
 
 Hotel accommodation as well as transport to and from the airport is provided by the company.
 
</div>

Alexandria Cabin Crew Opportunities (Dubai Based, Relocation Provided)

Appalachian Mountain Club

Description
 <div>Position Title: Fill-In Lodge Crew
 
Location: Cardigan Lodge, Alexandria, NH
 
Reports To: Cardigan Lodge Manager 
 
Season Dates: August 23, 2025 &ndash; November 1, 2025 
 
Ready to dive into epic outdoor adventures and make a positive impact on the environment? Look no further than the Appalachian Mountain Club (AMC) - the oldest conservation, education, and recreation organization in the USA! Our passion for the outdoors knows no bounds, and we want YOU to be a part of it. As an employee, you'll unlock access to exciting programs, policies, and procedures that empower you to make a real difference. Join the AMC team now and embark on the journey of a lifetime! 
 
Cardigan Lodge sits at the base of Cardigan Mountain in Alexandria, New Hampshire. The lodge offers a full-service experience to guests complete with dynamic hiking and ski trail systems available just outside the front door. The reservation serves campers, with 26 primitive campsites, and a rustic cabin that sits half a mile from the summit.
 
 
AMC is seeking seasonal Fill-In Lodge Crew for Cardigan Lodge. This entry level position entails a variety of food service, housekeeping, and operational duties with a focus on providing an exceptional experience for each guest and visitor. Cardigan Fill-In Lodge Crew is an on-call, seasonal position. This position requires working 2-3 shifts most weekends throughout the fall season, with potential opportunity for weekend shifts this spring season. The position requires excellent communication and teamwork skills and consistent support of the Appalachian Mountain Club&rsquo;s mission. 
What you&rsquo;ll be doing at AMC
<ul><li>Create a positive experience for each guest and visitor by providing exceptional customer service
</li><li>Respond to all guest complaints and special requests in a respectful and professional demeanor
</li><li>Interact with guests by providing information on local recreation opportunities, lodge amenities, organizational efforts, and available programs
</li><li>Participate in meal planning
</li><li>Prepare and cook daily meals
</li><li>Participate in the set-up, service, and cleanup of daily meals
</li><li>Participate in the daily cleaning and upkeep of guest rooms, bathrooms, shared areas, campsites, and privies
</li><li>Assist with lodge room and campsite reservations check-in and check-out
</li><li>Assist with retail sales in the lodge store
</li><li>Participate in deep cleaning of lodge spaces and additional special projects as instructed
</li><li>Assist with general groundwork and maintenance
</li><li>Implement energy conservation and environmentally sound practices in daily operation
</li><li>Retain positive interactions and connections with supporting businesses and colleges
</li><li>Participate in the success of communal living by committing to a respectful, clean, and safe environment</li></ul></div>
 Qualifications
 <div>What AMC is looking for
<ul><li>18 years and older
</li><li>Experience in hospitality, food service or outdoor recreation is preferred
</li><li>Experience in customer service and exceptional communication skills
</li><li>Ability to adapt and thrive in a fast-paced work environment
</li><li>Success in performing a wide range of assigned tasks with attention to detail
</li><li>Ability to resolve conflicts with a calm and respectful demeanor
</li><li>Must work well in a team and have enthusiasm for communal living
</li><li>A love for the outdoors! A commitment to the mission of the Appalachian Mountain Club
</li><li>Ability to operate standard office and maintenance equipment
</li><li>Physical abilities needed: Ability to lift and carry 50 pounds on-site and in the backcountry. Ability to travel safely in the backcountry in all weather conditions
</li></ul>What AMC Can Offer You
Salary range: $13.39/hr
We are committed to fair compensation practices, and we encourage qualified candidates to apply. The initial salary represents our starting point, and our compensation philosophy is designed to reward and recognize the contributions of our employees as they grow within the organization. External candidates typically begin their journey with us at the starting point of the salary range. The final compensation offer will be based on factors such as experience, education, skills and geographic differential relevant to the position, and will be discussed during the interview process. 
Benefits:
<ul><li>Insurance: Available with positions that are 6 months or longer and when working greater than 30 hours per week
</li><li>Retirement: Voluntary 403(b) Contribution
</li><li>Paid Time Off: earn up to 10 days of paid earned time depending on length of service
</li><li>Other Team Member Perks:
<ul><li>30% discount on AMC Merchandise
</li><li>Free Annual AMC Membership
</li><li>4 Free nights at AMC locations
</li>Prodeal discounts on equipment &amp; gear and more! 
<li>
</li></ul></li></ul>To Apply:
Please include a resume and cover letter. No phone calls or agencies please.
AMC encourages all interested candidates to apply, even if they do not meet every listed qualification. If you have a passion for the outdoors and believe your skills and experiences align with this role, we welcome your application.
The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results.</div>

Fill-In Lodge Crew

Description
 <div>Seasonal Dates: May 11, 2026 - July 31, 2026 
Ready to dive into epic outdoor adventures and make a positive impact on the environment? Look no further than the Appalachian Mountain Club (AMC) - the oldest conservation, education, and recreation organization in the USA! Our passion for the outdoors knows no bounds, and we want YOU to be a part of it. As an employee, you'll unlock access to exciting programs, policies, and procedures that empower you to make a real difference. Join the AMC team now and embark on the journey of a lifetime! 
Cardigan Lodge sits at the base of Cardigan Mountain in Alexandria, New Hampshire. The lodge offers a self-service experience to guests in the winter, complete with dynamic hiking and ski trail systems available just outside the front door. The reservation serves campers, with 26 primitive campsites, and a rustic cabin that sits half a mile from the summit.
 
 
AMC is seeking seasonal Lodge Crew for Cardigan Lodge. This entry level position entails a variety of food service, housekeeping, and operational duties with a focus on providing an exceptional experience for each guest and visitor. Cardigan Lodge Crew is a full-time, seasonal position which includes room and board. The position requires excellent communication and teamwork skills and consistent support of the Appalachian Mountain Club&rsquo;s mission. 
What You&rsquo;ll be doing at AMC:
<ul><li>Create a positive experience for each guest and visitor by providing exceptional customer service
</li><li>Respond to all guest complaints and special requests in a respectful and professional demeanor
</li><li>Interact with guests by providing information on local recreation opportunities, lodge amenities, organizational efforts, and available programs
</li><li>Participate in meal planning
</li><li>Prepare and cook daily meals
</li><li>Participate in the set-up, service, and cleanup of daily meals
</li><li>Participate in the daily cleaning and upkeep of guest rooms, bathrooms, shared areas, campsites, and privies
</li><li>Assist with lodge room and campsite reservations check-in and check-out
</li><li>Assist with retail sales in the lodge store
</li><li>Participate in deep cleaning of lodge spaces and additional special projects as instructed
</li><li>Assist with general groundwork and maintenance
</li><li>Implement energy conservation and environmentally sound practices in daily operation
</li><li>Retain positive interactions and connections with supporting businesses and colleges
</li><li>Participate in the success of communal living by committing to a respectful, clean, and safe environment</li></ul></div>
 Qualifications
 <div>What AMC is looking for
<ul><li>18 years and older
</li><li>Experience in hospitality, food service or outdoor recreation is preferred
</li><li>Experience in customer service and exceptional communication skills
</li><li>Ability to adapt and thrive in a fast-paced work environment
</li><li>Success in performing a wide range of assigned tasks with attention to detail
</li><li>Ability to resolve conflicts with a calm and respectful demeanor
</li><li>Must work well in a team and have enthusiasm for communal living
</li><li>A love for the outdoors! A commitment to the mission of the Appalachian Mountain Club
</li><li>Ability to operate standard office and maintenance equipment
</li>Physical abilities needed: Ability to lift and carry 50 pounds on-site and in the backcountry. Ability to travel safely in the backcountry in all weather conditions 
<li>
</li></ul>What AMC Can Offer You
Salary range: $13.79/hr
We are committed to fair compensation practices, and we encourage qualified candidates to apply. The initial salary represents our starting point, and our compensation philosophy is designed to reward and recognize the contributions of our employees as they grow within the organization. External candidates typically begin their journey with us at the starting point of the salary range. The final compensation offer will be based on factors such as experience, education, skills and geographic differential relevant to the position, and will be discussed during the interview process. 
Benefits
<ul><li>Benefits:
</li><li>Room &amp; Board: FREE Dorm-style room &ndash; meals included, too!
</li><li>Insurance: Available with positions that are 6 months or longer and when working greater than 30 hours per week
</li><li>Retirement: Voluntary 403(b) Contribution
</li><li>Paid Time Off: earn up to 10 days of paid earned time depending on length of service
</li><li>Other Team Member Perks:
<ul><li>30% discount on AMC Merchandise
</li><li>Free Annual AMC Membership
</li><li>4 Free nights at AMC locations
</li>Prodeal discounts on equipment &amp; gear and more! 
<li>
</li></ul></li></ul>To Apply:
Please include a resume and cover letter. No phone calls or agencies please.
AMC encourages all interested candidates to apply, even if they do not meet every listed qualification. If you have a passion for the outdoors and believe your skills and experiences align with this role, we welcome your application.
The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results.</div>

Lodge Crew - Cardigan

Description
 <div>Seasonal Dates: May 11, 2026 - July 31, 2026 
Ready to dive into epic outdoor adventures and make a positive impact on the environment? Look no further than the Appalachian Mountain Club (AMC) - the oldest conservation, education, and recreation organization in the USA! Our passion for the outdoors knows no bounds, and we want YOU to be a part of it. As an employee, you'll unlock access to exciting programs, policies, and procedures that empower you to make a real difference. Join the AMC team now and embark on the journey of a lifetime! 
Cardigan Lodge sits at the base of Cardigan Mountain in Alexandria, New Hampshire. The lodge offers a self-service experience to guests in the winter, complete with dynamic hiking and ski trail systems available just outside the front door. The reservation serves campers, with 26 primitive campsites, and a rustic cabin that sits half a mile from the summit.
 
 
AMC is seeking a seasonal Lodge Cook for Cardigan Lodge. This entry-level position entails the preparation and execution of daily meals, inventory management, and maintaining a sanitized and orderly environment to provide an exceptional experience for each guest and visitor. Cardigan Lodge Crew is a full-time, seasonal position which includes room and board. The position requires excellent communication and teamwork skills and consistent support of the Appalachian Mountain Club&rsquo;s mission. 
What you&rsquo;ll be doing at AMC
<ul><li>Prepare all meals as scheduled and instructed according to pre-planned menus and established mealtimes
</li><li>Assist the Cardigan Manager in creating appropriate menus for the season, holidays and specialty events
</li><li>Inspect, clean, sanitize, and organize all areas of the kitchen daily
</li><li>Monitor inventory and aid with food/supply orders on a weekly basis
</li><li>Assist in the preparation, set-up and breakdown of table settings, coffee stations, buffets, and any additional special functions during work hours
</li><li>Support and direct Kitchen Staff in the preparation, execution and cleaning duties for all meals utilizing on-site guidelines and resources
</li><li>Participate in recycling &amp; food recycling
</li><li>Assist with other lodging operations including, but not limited to, housekeeping, outdoor tasks, and guest services
</li><li>Implement energy conservation and environmentally sound practices in daily operation
</li><li>Retain positive interactions and connections with supporting businesses and colleges</li></ul></div>
 Qualifications
 <div>What AMC is looking for
<ul><li>18 years and older
</li><li>Experience in hospitality and food service is preferred
</li><li>Experience in customer service and exceptional communication skills
</li><li>Ability to adapt and thrive in a fast-paced work environment
</li><li>Success in performing a wide range of assigned tasks with attention to detail
</li><li>Must work well in a team and have enthusiasm for communal living
</li><li>Ability to resolve conflicts with a calm and respectful demeanor
</li><li>A love for the outdoors! A commitment to the mission of the Appalachian Mountain Club
</li><li>Ability to operate standard office and kitchen equipment
</li><li>Physical abilities needed: Ability to lift and carry 50 pounds on-site and in the backcountry. Ability to travel safely in the backcountry in all weather conditions
</li></ul>Participate in the success of communal living by committing to a respectful, clean, and safe environment 
<ul><li>
</li></ul>What AMC Can Offer You
Salary range: $14.42/Hourly
We are committed to fair compensation practices, and we encourage qualified candidates to apply. The initial salary represents our starting point, and our compensation philosophy is designed to reward and recognize the contributions of our employees as they grow within the organization. External candidates typically begin their journey with us at the starting point of the salary range. The final compensation offer will be based on factors such as experience, education, skills and geographic differential relevant to the position, and will be discussed during the interview process. 
Benefits
<ul><li>Room &amp; Board: Free Dorm&ndash;style room &ndash; meals included, too!
</li></ul><ul><li>Insurance: Available with positions that are 6 months or longer and when working greater than 30 hours per week
</li><li>Retirement: Voluntary 403(b) Contribution
</li><li>Paid Time Off: earn up to 10 days of paid earned time depending on length of service
</li><li>Other Team Member Perks:
<ul><li>30% discount on AMC Merchandise
</li><li>Free Annual AMC Membership
</li><li>4 Free nights at AMC locations
</li>Prodeals discounts on equipment &amp; gear and more! 
<li>
</li></ul></li></ul>To Apply:
Please include a resume and cover letter. No phone calls or agencies please.
AMC encourages all interested candidates to apply, even if they do not meet every listed qualification. If you have a passion for the outdoors and believe your skills and experiences align with this role, we welcome your application.
The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results.</div>

Seasonal Cook - Cardigan Lodge

Svitzer

<div>
 
 SVITZER is the largest global company within towage and related services. We employ over 4000 employees and have a fleet of over 500 tugs.
 
 
 
 
 We offer a competitive work/life balance as well as the opportunity to manage all aspects of vessel operation and ownership.
 
 
 
 
 We pride ourselves on providing best in industry tools to accomplish our goals safely and to a high standard.
 
 
 
 
 General Responsibilities
 
 
 
 <ul>
 <li>
 Perform all duties and functions as instructed by the Tug Master.
 </li>
 <li>
 Adhere strictly to company HSE policies and all safety procedures.
 </li>
 <li>
 Comply with the company Safety Management System (HMS).
 </li>
 <li>
 Use personal protective equipment correctly at all times.
 </li>
 <li>
 Maintain safe, responsible conduct onboard the tug.
 
 
 </li>
 </ul>
 
 Safety &amp; Emergency Responsibilities
 
 
 
 <ul>
 <li>
 Maintain full knowledge of all safety and emergency equipment onboard, including locations and correct usage.
 </li>
 <li>
 Actively participate in all vessel drills, emergency exercises, and safety training.
 </li>
 <li>
 Exercise Stop Work authority when tasks are deemed unsafe and immediately inform the Master.
 </li>
 <li>
 Apply Svitzer safety tools including Stop Work and Take 5 procedures.
 </li>
 <li>
 Report Proactive and Near Miss incidents to the Master, including hazards with potential for injury, illness, pollution, damage, or defects.
 
 
 </li>
 </ul>
 
 Cook &amp; Catering Responsibilities
 
 
 
 <ul>
 <li>
 Prepare and serve meals for crew members in accordance with food safety and hygiene standards.
 </li>
 <li>
 Fully comply with Food Handling and Food Safety guidance at all times.
 </li>
 <li>
 Inform the Master immediately if food safety standards cannot be maintained.
 </li>
 <li>
 Maintain a clean and hygienic kitchen, pantries, refrigeration units, filters, walls, and storage areas.
 </li>
 <li>
 Ensure all electrical kitchen appliances are disconnected after use.
 </li>
 <li>
 Track food expiry dates, particularly preserved and refrigerated items.
 </li>
 <li>
 Lay out tables professionally for main meals (water, tissues, plates, and utensils).
 </li>
 <li>
 Preserve meals safely for up to 4 hours for crew unable to attend mealtime.
 </li>
 <li>
 Maintain good personal hygiene and a valid Cook&rsquo;s medical certificate.
 
 
 </li>
 </ul>
 
 GP / Deck &amp; Operational Responsibilities
 
 
 
 <ul>
 <li>
 Carry out general maintenance, cleaning, and housekeeping duties onboard.
 </li>
 <li>
 Maintain cleanliness of accommodation and living areas.
 </li>
 <li>
 Assist with mooring operations, towing ropes, and towing winches.
 </li>
 <li>
 Support crew during embarking and disembarking operations.
 </li>
 <li>
 Participate in main engine maintenance and repair activities as required.
 </li>
 <li>
 Perform lookout duties and maintain VHF radio watch during assigned shifts.
 </li>
 <li>
 Operate on mooring boats as instructed by the Tug Master or Company Management.
 </li>
 <li>
 Perform any additional duties as required to support tug operations.
 
 
 </li>
 </ul>
 
 Required Education &amp; Certifications
 
 
 
 <ul>
 <li>
 Valid Seaman&rsquo;s Book.
 </li>
 <li>
 Valid Seafarer Medical Certificate.
 
 
 </li>
 </ul>
 
 Building a Diverse Workplace
 
 
 
 In Svitzer we value the diversity of our talent and will always strive to recruit the best person for the job &ndash; we value diversity in all its forms, including but not limited to gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
 
 
 Don&rsquo;t meet every single requirement? Studies have shown that members from some under-represented groups are less likely to apply for jobs if they don&rsquo;t meet every single qualification. At Svitzer we are dedicated to building a diverse and inclusive workplace, so if you&rsquo;re excited about this role but your past experience doesn&rsquo;t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles, and we are excited about hearing from you!
 
 
 
 How To Apply
 
 
 
 To apply for this role, please click on the 'Apply Now' button and create a Candidate Home to manage your applications.
</div>

Trainee GP Cook

Accor

<div>Company Description 
Movenpick Nile Cruises | Royal Lily | Royal Lotus | Prince Abbas 
 
You will represent Movenpick Nile Cruises, a premier luxury portfolio featuring high-yield inventory ranging from Deluxe Cabins to Royal Suites across both the Luxor-Aswan and Lake Nasser routes. Our operational structure supports diverse sales strategies with guaranteed departures every Monday and Friday, offering flexible 3, 4, or 7-night itineraries to maximize occupancy. This is an opportunity to drive commercial success for a product defined by superior service standards, including curated sightseeing and exceptional cuisine, ensuring high guest satisfaction and strong market positioning.. 
 
 
Job Description 
1. POSITION OVERVIEW
Job Title: Guest Experience Concierge
Department: Commercial / Guest Relations
Reports To: Commercial Director
Internal Collaboration: Reservations Team, Ship-side Front Office, Digital Marketing Team
Primary Objective: To serve as the primary &quot;digital face&quot; of the brand for individual travelers (FITs), guiding them from their initial inquiry through a seamless booking process, and maintaining a high-touch, luxury relationship until after they disembark.
2. CORE RESPONSIBILITIES
A. Consultative Inquiry Management<ul><li>
Primary Contact Point: Manage all incoming FIT inquiries across various channels, including Email, WhatsApp, Social Media Messengers, and OTA platforms (e.g., Viator, Expedia, Booking.com).</li><li>
Expert Guidance: Act as a travel consultant by analyzing guest needs and preferences to recommend the best ship, itinerary, and cabin solutions for a successful trip.</li><li>
Conversion: Promptly and professionally answer questions regarding deck plans, amenities, and technical details to build trust and finalize bookings.</li></ul>
B. Post-Booking Engagement &amp; Guest Nurturing<ul><li>
Confirmation &amp; Welcome: Proactively initiate conversation with FITs immediately upon booking to confirm receipt and provide a warm, luxury welcome.</li><li>
Requirement Discovery: Capture essential guest data, including dietary restrictions, mobility needs, and special celebrations (anniversaries, birthdays, etc.).</li><li>
Experience Enhancement (Upselling): Identify opportunities to enhance the guest&rsquo;s journey by suggesting cabin upgrades, private shore excursions, or premium onboard packages.</li></ul>
C. Internal Collaboration &amp; Synergy<ul><li>
Reservations Liaison: Coordinate daily with the Reservations Team to ensure booking accuracy and real-time availability updates.</li><li>
Front Office Handover: Communicate all guest special requests and VIP profiles to the Ship-side Front Office to ensure the physical experience matches the digital promise.</li><li>
Marketing Feedback: Share guest insights and common inquiries with the Digital Marketing Team to help refine advertising messaging and social media content.</li></ul>
D. Post-Cruise Stewardship<ul><li>
Feedback Collection: Follow up with guests after their cruise to gather candid feedback and ensure their expectations were met.</li><li>
Reputation Management: Encourage satisfied guests to share their experiences on TripAdvisor, Google, and other relevant review platforms.</li><li>
Issue Resolution: Act as the first point of contact for post-cruise concerns, resolving issues with autonomy based on established brand guidelines and pre-set rules.</li></ul>
3. CANDIDATE REQUIREMENTS<ul><li>
Experience: 3+ years in luxury hospitality, premium travel agencies, or high-end guest relations.</li><li>
Language: Native or Bilingual proficiency in English (written and spoken) is mandatory. Proficiency in additional languages (French, German, Spanish, or Italian) is a significant advantage.</li><li>
Communication: Exceptional &quot;digital etiquette&quot; with the ability to convey a high-end luxury tone via text, email, and messenger platforms.</li><li>
Consultative Skills: Strong ability to listen to a guest's needs and provide tailored solutions rather than &quot;hard selling.&quot;</li><li>
Autonomy: Ability to work independently under the guidance of the Commercial Director, making service-recovery decisions within pre-set parameters.</li><li>
Tech Literacy: Comfortable managing multiple communication channels (WhatsApp Business, OTA extranets, CRM/Email) simultaneously.</li></ul>
4. KEY PERFORMANCE INDICATORS (KPIs)<ul><li>
Response Time: Maintaining an average response time of &lt;2 hours during business hours.</li><li>
Conversion Rate: Percentage of FIT inquiries converted into confirmed bookings.</li><li>
Upsell Revenue: Total value of upgrades and excursions added to base bookings.</li><li>
Review Sentiment: Number of positive 5-star reviews mentioning the concierge service or the seamless booking process.</li></ul> 
5. Additional Details<ul><li>
Location: Zamalek Office in Cairo</li><li>
Position Type: Full Time</li></ul> 

Qualifications 
<ul><li>
Experience: 3+ years in luxury hospitality, premium travel agencies, or high-end guest relations.</li><li>
Language: Native or Bilingual proficiency in English (written and spoken) is mandatory. Proficiency in additional languages (French, German, Spanish, or Italian) is a significant advantage.</li><li>
Communication: Exceptional &quot;digital etiquette&quot; with the ability to convey a high-end luxury tone via text, email, and messenger platforms.</li><li>
Consultative Skills: Strong ability to listen to a guest's needs and provide tailored solutions rather than &quot;hard selling.&quot;</li><li>
Autonomy: Ability to work independently under the guidance of the Commercial Director, making service-recovery decisions within pre-set parameters.</li><li>
Tech Literacy: Comfortable managing multiple communication channels (WhatsApp Business, OTA extranets, CRM/Email) simultaneously.</li></ul> 

Additional Information 
Experience with Nile cruises is a definite advantage 
Additional languages competency is a definite advantage 
Your team and working environment
You will lead a highly professional and seasoned team dedicated to commercial excellence and industry best practices. Our culture is defined by a drive for operational efficiency and hitting ambitious targets, grounded in a commitment to building enduring, long-term relationships.
Our Commitment To Diversity &amp; Inclusion 
 
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.</div>

GUEST EXPERIENCE CONCIERGE

Deutsche Bahn

<div><div><div>Railways for the world of tomorrow.</div></div><div><div> 
Deliver Egypt&rsquo;s first High Speed Rail Service with DBEE. DBEE is a joint venture between DB International Operations and Elsewedy Electric. DB International Operations provides rail operations and maintenance worldwide; Elsewedy Electric, global energy and infrastructure solutions provider. Together, we combine strong local capabilities with proven global railway expertise to enable efficient, safe and sustainable passenger and freight mobility on Egypt&rsquo;s first High Speed Rail network. We are looking for transport and mobility professionals with substantial experience in railway operations and projects in Egypt or worldwide. Join us to deliver this landmark project in Cairo.</div>
The Head of Operations Planning &amp; Control is a senior leadership role responsible for the strategic planning, scheduling, and performance optimization of all train services &mdash; including high-speed passenger, regional, and freight operations. This role ensures that operational plans are safe, efficient, achievable, and cost-effective, and that train services are delivered according to timetable, capacity, and quality standards.</div><div></div><div> 
Accountability:</div><ul><li>
Ensure safe, punctual and efficient rail operations.</li><li>
Delivery of timetables, rolling stock circulation plans, crew rosters and shift plans in time and in quality.</li><li>
Ensure a continuous update of timetables, rolling stock circulation plans, crew rosters and shift plans in case of deviations.</li><li>
Ensure the effectiveness and efficiency of planning team performance.</li><li>
Ensures effective incident and emergency management.</li></ul><div> 
Responsibilities:</div><ul><li>
Reporting directly to the COO, providing regular updates on train operations.</li><li>
Performing planning meetings with all relevant stakeholders on regular basis.</li><li>
Coordinates with NAT and SOAC regarding timetabling.</li><li>
Ensuring the achievement of internal operational targets and relevant KPIs.</li><li>
Applying the Safety Management System (SMS) and fulfilling defined Safety Targets. Contributing to the further development of the Safety Program.</li></ul><div><div>
Qualifications:</div><ul><li>
Bachelor's degree/MBA in a relevant field, such as Rail Transportation Management or a related discipline.</li><li>
Minimum 10 years of experience in Railway operations Control or operational transit planning.</li><li>
Understanding of timetabling, rostering and railway capacity management.</li><li>
Understanding of railway operations and operations control.</li><li>
Affinity with the transportation industry, particularly in passenger railway operations, would be a plus, showcasing familiarity with industry practices and challenges.</li><li>
Knowledge of railway operational train operation procedures, and basic rail maintenance practices.</li></ul><div> 
Competencies:</div><ul><li>
Very strong commitment to safety.</li><li>
Experience in the usage of timetabling IT systems would be a plus.</li><li>
Proven leadership skills over distance and under high pressure.</li><li>
Proven time management and organizational skills to effectively plan and oversee train operations, ensuring smooth and punctual services.</li><li>
Strong presentation skills to communicate operational information clearly and effectively to stakeholders.</li><li>
Good understanding of the business operations of a passenger and cargo railway company, including scheduling, resource allocation, and interfaces to maintenance activities/stakeholders.</li><li>
Ability to perform effectively in a fast-paced, start-up environment, adapting quickly to changing priorities and demands.</li><li>
Strong ability to work under pressure and meet challenging deadlines, maintaining a high level of operational excellence.</li><li>
Solution-oriented mindset, actively seeking innovative approaches to problem-solving and implementing efficient solutions.</li><li>
Excellent leadership and interpersonal skills, enabling effective collaboration with a diverse team of operational staff.</li><li>
Sound decision-making abilities, considering multiple factors and making informed choices to optimize train operations.</li><li>
Commitment to safety and quality, ensuring compliance with safety regulations and implementing quality control measures.</li><li>
Fluent English and Arabic.</li></ul></div></div>

Head of Operations Planning and Control (f/m/d)

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