guest services agent

Four Seasons Hotels & Resorts Egypt

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt&rsquo;s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo&rsquo;s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh&rsquo;s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.
 
 
 
 Guest Service Agent &ndash; Four Seasons Hotel Cairo at Nile Plaza, Egypt
 
 
 
 
 About Four Seasons Hotel Cairo At Nile Plaza, Egypt
 
 
 
 Four Seasons Hotel Cairo at Nile Plaza is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and are encouraged to offer phenomenal service.
 
 
 We seek creative talents who are well-mannered, visionary, and passionate and have a deep understanding of the hospitality concept.
 
 
 
 The Role Of Guest Service Agent
 
 
 
 We are currently seeking the creative talent a Full-time Guest Service Agent that is well-mannered, visionary, and passionate and has a deep understanding of the hospitality concept to join our team as a Guest Service Agent who will seek out opportunities for guest-centric experiences in all outlets of the hotel, assist guests with luggage during arrival &amp; departure, makes necessary deliveries to &amp; pick up from guest rooms, transports guests and hotel packages and parcels.
 
 
 
 Our Ideal Guest Service Agent
 
 
 
 Talents must have solid proficiency in English language in terms of speaking, writing and listening while having a mandatory and active drivers&rsquo; license.
 
 
 
 Unlock a world of employee well-being &amp; satisfaction with our comprehensive benefit offerings:
 
 
 
 <ul>
 <li>
 Competitive Salary, wages, and a comprehensive benefits package
 </li>
 <li>
 Excellent Training and Development opportunities
 </li>
 <li>
 Complimentary Dry Cleaning for Employee Uniforms, Employee Meals and stays at FS properties (based on availability), with discounted meals.
 </li>
 <li>
 Comprehensive private medical insurance, Dental/disability/life insurance
 </li>
 <li>
 Retirement benefits/pension
 
 
 </li>
 </ul>
 
 Learn more about what it is like to work at Four Seasons - visit us:
 
 
 
 <ul>
 <li>
 https://www.linkedin.com/company/four-seasons-hotels-and-resorts
 </li>
 <li>
 https://www.facebook.com/FourSeasonsJobs
 
 
 </li>
 </ul>
 In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success and rewards it in many different ways.
 
 
 
 We look forward to receiving your application
 
 
 !
 
</div>

Guest Services Agent

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Seaside glamour on the Egyptian riviera; with Egyptian underpinnings and a sleek waterfront setting, our resort-style Hotel embodies modern Alexandria and its unique cosmopolitan flare. On one side, the Mediterranean Sea glistens in the sun; on the other, a dynamic metropolis buzzes with life. This stunning resort-style hotel opened in June 2007 and has a combination of classic hotel design and modern and contemporary beach suites and villas. Our hotel is connected to a shopping mall, it has 154 rooms including 31 Suites, 30 Beach Suites and 6 Villas with private pools, a private beach, a sea water infinity beach pool and a heated indoor pool, Spa and Fitness Center, and 10 food and beverage venues including an open-air 350 seat beach restaurant.
 
 
 
 About The Role
 
 
 
 Four Seasons Hotel Alexandria is seeking a
 
 Guest Experience Agent
 
 to join our dynamic team. We are looking for someone with excitement and dedication in serving our guests. with high level of professionalism and passion.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 1. The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
 </li>
 <li>
 The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
 </li>
 <li>
 The ability to interact with the guest and manage the guest preferences to enhance the Guest Experience in general.
 </li>
 <li>
 The ability to communicate with other department any concerns for guest, and ensure a seamless stay all over the hotel and Beach suites.
 </li>
 <li>
 The ability to quote and be familiar with room and rate availability for current and future dates.
 </li>
 <li>
 The ability to perform all duties of the Reception, concierge, PBX and retail shop sales agents when needed.
 </li>
 <li>
 The ability to accept reservations, changes and cancellations in the absence of reservations staff.
 </li>
 <li>
 The ability to assist in escorting VIPs and return guests to their rooms as requested.
 </li>
 <li>
 The ability to work closely with the Reception, Concierge and Guest Services staff to coordinate the efficient handling of guest arrival and follow up on guest requests.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Excellent communication skills, both verbal and written
 </li>
 <li>
 Written, spoken and reading proficiency in the English language.
 </li>
 <li>
 Being able to maintain attention to detail and accuracy in a fast-paced environment.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary, wages, and a comprehensive benefits package
 </li>
 <li>
 Excellent Training and Development opportunities
 </li>
 <li>
 Complimentary Accommodation at other Four Seasons Hotels and Resort
 </li>
 <li>
 Complimentary Dry Cleaning for Employee Uniforms
 </li>
 <li>
 Complimentary Employee Meals
 </li>
 <li>
 Medical, dental, and vision insurance
 
 
 </li>
 </ul>
 
 Schedule &amp; Hours
 
 
 
 <ul>
 <li>
 In this full-time position. Candidates will need to work a flexible schedule including Mornings, Evenings, Weekends, and Holidays.
 </li>
 </ul>
</div>

Guest Experience Agent

Accor

<div><div>Company Description</div> 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;<div> 
Job Description</div> 
<ul><li>
Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</li><li>
Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</li><li>
Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter.</li><li>
Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</li><li>
Make &ldquo;Guest Contacts&rdquo; during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</li><li>
Write down any comments, requests, suggestions and complaints received from guests during the day into the &ldquo;Through Our Guests&rsquo; Eyes&rdquo; report together with their answers and actions.</li><li>
Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.</li><li>
Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organization together with the related departments and monitor the organization.</li><li>
Work in coordination with all departments and ensure the flow of necessary information.</li><li>
Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</li><li>
Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</li><li>
Follow the VIP procedures and greet VIP guests and bid them farewell.</li><li>
Walk agency representatives and potential guests around the facility.</li><li>
Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</li><li>
Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.</li><li>
Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</li><li>
Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</li><li>
Support hotel sales. Is authorised to sell charged services.</li><li>
Take part in the Emergency Response Teams.</li><li>
Keep any items that guests lose in the facility or forget in their room when checking out.</li><li>
Deliver any lost and found to guests still at the hotel or send them by mail.</li><li>
Respond to guest inquiry forms and all written suggestions, complaints etc.</li><li>
Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</li><li>
Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</li><li>
Take part in training programs and departmental internal communication meetings.</li><li>
Due to being in direct contact with guests, must always look clean, neat and fresh.</li><li>
To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>
To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>
To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</li><li>
Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li><li>
Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ul><div> 
Qualifications</div><ul><li> 
Education: At least a high school diploma.</li><li>
Experience: At least 2 years of experience in the industry.</li><li>
Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</li><li>
Courses and Training: Prior attendance in seminars and trainings related to the job.</li><li>
Computer Literacy: MS Office applications, Front Office programs (Fidelio, Opera etc.).</li><li>
Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</li></ul><div> 
Additional Information</div> 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Guest Relations Agent

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Seaside glamour on the Egyptian riviera; with Egyptian underpinnings and a sleek waterfront setting, our resort-style Hotel embodies modern Alexandria and its unique cosmopolitan flare. On one side, the Mediterranean Sea glistens in the sun; on the other, a dynamic metropolis buzzes with life. This stunning resort-style hotel opened in June 2007 and has a combination of classic hotel design and modern and contemporary beach suites and villas. Our hotel is connected to a shopping mall, it has 154 rooms including 31 Suites, 30 Beach Suites and 6 Villas with private pools, a private beach, a sea water infinity beach pool and a heated indoor pool, Spa and Fitness Center, and 10 food and beverage venues including an open-air 350 seat beach restaurant.
 
 
 
 About The Role
 
 
 
 Four Seasons Hotel Alexandria is looking for a front desk agent who welcomes and registers hotel guests, explains the accommodations and establishes credit or method of payment, checks guest out of the hotel, preparing and explaining the bill, responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies.
 
 
 
 What Will You Do
 
 
 
 <ul>
 <li>
 The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
 </li>
 <li>
 The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
 </li>
 <li>
 The ability to quote and be familiar with room and rate availability for current and future dates.
 </li>
 <li>
 The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
 </li>
 <li>
 The ability to work closely with the Concierge and Guest Services staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
 </li>
 <li>
 The ability to handle guest problems or complaints.
 
 
 </li>
 </ul>
 
 What Will You Bring
 
 
 
 <ul>
 <li>
 Written, spoken and reading proficiency in the English language.
 </li>
 <li>
 Hotel experience preferred.
 </li>
 <li>
 Knowledge of Front Desk tasks.
 </li>
 <li>
 Opera knowledge is an advantage.
 </li>
 <li>
 The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
 </li>
 <li>
 The ability to understand and comply with upscale luxuries Hotel operation standards.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary, wages, and a comprehensive benefits package
 </li>
 <li>
 Excellent Training and Development opportunities
 </li>
 <li>
 Complimentary Dry Cleaning for Employee Uniforms
 </li>
 <li>
 Complimentary Employee Meals
 </li>
 </ul>
</div>

Front Desk Agent

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
<ul><li>
Maintains complete knowledge of and complies with all departmental policies / service procedures /standards.</li></ul> 
<ul><li>
Maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as Intended.</li><li>
Anticipates guests&rsquo; needs, responds promptly and acknowledges all guests, however busy and whatever time of day.</li><li>
Maintains positive guest relations at all times.</li><li>
Resolves guest complaints, ensuring guest satisfaction.</li><li>
Monitors and maintains cleanliness, sanitation and organization of assigned work areas.</li><li>
Maintains complete knowledge of:</li><li>
All hotel facilities/services, hours of operation.</li><li>
All guest room layouts, bed types, d&eacute;cor, appointments, and locations.</li><li>
Room availability for any given day.</li><li>
Restricted dates, rates and room types.</li><li>
All room rates, packages and promotions.</li><li>
Specific arrangements between hotel and travel agencies, corporate reservations center.</li><li>
Entertainment/special events scheduled in the hotel.</li><li>
Accesses all functions of the computer system.</li><li>
Evaluates the staffing requirements and prepares work schedules weekly, adhering to budget goals.</li><li>
Ensures that the Reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands.</li><li>
Documents any late or absent employees; maintains accurate and current employee records.</li><li>
Schedules and assigns staff breaks.</li><li>
Communicates anticipated business demands daily with each employee (arrivals/departures, group functions, guest requests, etc.).</li><li>
Legibly updates information board.</li><li>
Ensures staff's knowledge of hotel services, features and amenities.</li><li>
Prepares and communicates assignments to the staff. Assigns additional tasks as they arise.</li><li>
Responds to incoming calls.</li><li>
Accesses and ensures that Reservation Agents properly access all functions of Reservations system.</li><li>
Monitors and ensures that Reservations staff performs their job functions to the hotel's standards.</li><li>
Monitors and ensures that all reservations (including manual) are input into the system.</li><li>
Monitors reservations requested by fax, telex and mail.</li><li>
Ensures guest history accounts are kept current.</li><li>
Ensures advance deposits, refunds of such and confirmation of both are processed.</li><li>
Monitors group reservation activity daily and communicates status with Sales Department. Follows up on tentative sales bookings with respective Sales Manager to update status.</li><li>
Ensures group files are accurate and kept current.</li><li>
Ensures that group requirements are entered from the sales booking sheet.</li><li>
Processes change forms received from Sales after checking availability; resolves any discrepancies.</li><li>
Ensures that group room blocks are released to general inventory after group's cut-off date or cancellation.</li><li>
Ensures that rooming lists are input into the system.</li><li>
Pre-blocks group rooms where special requests are made.</li><li>
Assists Reservations staff whenever necessary in performing all job functions.</li><li>
Conducts on job training program on the required job functions with criterion expected and department orientation for new hires. Conducts ongoing training with existing staff.</li><li>
Works closely with other departments to effectively accommodate guests' special requests and amenities.</li><li>
Communicates designated VIP reservations to the General Manager and department managers.</li><li>
Works closely with the Front Desk Manager in determining the percentage for overbooking.</li><li>
Reviews no-show reservations and processes charges. Tracks group no- show reservations and distributes it to Sales Department.</li><li>
Compiles reports on no-show for future business forecasting.</li><li>
Reviews master file activity report daily for accuracy of codes, rates and guest information.</li><li>
Communicates room availability (particularly status changes on any date) to Reservations staff, Front Desk Manager and Corporate Reservations Center.</li><li>
Reviews any reservations erroneously taken during restricted dates with individual responsible.</li><li>
Reviews previous night's occupancy report and tracks for forecasting future business patterns.</li><li>
Monitors wait list and determine priority of guests to be contacted for room availability.</li><li>
Creates Travel Agent Master in computer.</li><li>
Reviews Travel Agency Commission Report daily for accuracy; resolve any discrepancies.</li><li>
Monitors system problems, maintain log of such and coordinates corrections with the service company representative.</li><li>
Prepares work orders for maintenance repairs and distributes them to Engineering.</li><li>
Maintains supply levels and legibly documents needs on a requisition.</li><li>
Organizes and sets up office files on designated reference or resource information; keeps filing up-to date.</li><li>
Prepares and distributes weekly/monthly/annual forecasts.</li><li>
Prepares and submits daily/weekly payroll records.</li><li>
Ensures that all pertinent information is documented in the log book daily.</li><li>
Conducts performance appraisals of designated staff annually.</li><li>
Attends designated meetings.</li><li>
Reviews status of assignments and any follow-up action with on-coming Supervisor.</li><li>
To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>
To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</li><li>
To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.</li><li>
Carries out all responsibilities related to the quality management systems implemented at the facilities</li><li>
Carries out all other duties assigned by managers and hotel management not specified in the job description.</li><li>
Carry out all responsibilities related to Protection from pandemic disease &amp; action response implemented at the facilities</li></ul> 
Qualifications 
<ul><li><ul><li>Education: At least a high school or vocational diploma</li><li>
Experience: One year&rsquo;s experience as a Reservations Agent, preferably a style hotel.</li><li>
Foreign Language: Fluency in English both verbal and non-verbal.</li><li>
Courses and Training: Prior attendance in courses and seminars in the related field.</li></ul></li><li><ul><li>
Computer Literacy: Compute basic arithmetic.</li><li>
 Skills:
</li></ul></li><li>Prioritize and organize.</li><li>
Be a clear thinker, remaining calm and resolving problems using good judgment.</li><li>
Follow directions thoroughly.</li><li>
Understand guest&rsquo;s service needs.</li><li>
Work cohesively with co-workers as part of a team.</li><li>
Work with minimal supervision.</li><li>
Maintain confidentiality of guest information and pertinent hotel data.</li><li>
Ascertain departmental training needs and provide such training.</li><li>
Direct performance of staff and follow up with corrections when needed.</li><li>
Ability to input and access information in the property management system/computers.</li><li>
Familiarity with yield management and forecasting.</li></ul> 

Additional Information 
2.23 Implement his responsibilities in order to eliminate and collect waste in a proper way, 
reduce environmental pollution and harmful effects to the environment and lead to 
staffs. 
2.24 Provide carrying chemicals safely, carrying, storing and using in accordance with 
laws, controlling reducing chemical dirtiness. 
2.25 Carry out all responsibilities related to the quality management and food safety 
management systems implemented at the facility. 
2.26 Carry out all other duties assigned by managers and hotel management not specified 
in the job description.</div>

Assistanat Reservation Manager

OmniOps

<div>
 
 
 About OmniOps
 
 
 
 
 
 
 OmniOps helps organizations build, operate, and optimize modern cloud-native infrastructure, observability platforms, and AI-powered operations. We work with clients across multiple industries to deliver scalable, reliable, and secure solutions that enable operational excellence.
 
 
 
 
 
 
 Position Overview
 
 
 
 
 
 
 We are seeking an experienced Observability Engineer to design, deploy, and operate observability platforms for our clients. The ideal candidate will have hands-on experience with the Grafana ecosystem, telemetry collection, monitoring, logging, tracing, and alerting across cloud, on-premises, and hybrid environments.
 
 
 This role involves working directly with client teams to ensure their infrastructure and applications are fully observable, while maintaining clear ownership boundaries and providing expert guidance on monitoring best practices.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Deploy, configure, upgrade, and manage Grafana Alloy agents across Kubernetes, Linux, and Windows environments.
 </li>
 <li>
 Design and maintain observability backends using Grafana, Loki, Mimir, Tempo, and Alertmanager, either on-premises or through Grafana Cloud.
 </li>
 <li>
 Configure telemetry pipelines for logs, metrics, and traces, ensuring reliable data collection and delivery.
 </li>
 <li>
 Manage retention policies, storage capacity, and platform health across client environments.
 </li>
 <li>
 Implement platform-level dashboards, alerting rules, notification channels, and monitoring standards.
 </li>
 <li>
 Ensure observability platforms are self-monitoring and capable of detecting ingestion, agent, and backend health issues.
 </li>
 <li>
 Support client teams with application instrumentation and observability best practices.
 </li>
 <li>
 Define telemetry collection standards, SDK recommendations, and integration approaches.
 </li>
 <li>
 Validate data ingestion and ensure logs, metrics, and traces are properly collected and visualized.
 </li>
 <li>
 Assist clients in implementing alerting strategies and translating SLO requirements into actionable monitoring solutions.
 </li>
 <li>
 Provide technical guidance while maintaining clear ownership boundaries between OmniOps and client teams.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 
 
 
 <ul>
 <li>
 Proven experience operating Grafana-based observability platforms in production environments.
 </li>
 <li>
 Hands-on experience with Grafana Alloy, OpenTelemetry Collector, Promtail, Grafana Agent, or similar telemetry collection tools.
 </li>
 <li>
 Strong experience deploying and managing monitoring agents across Kubernetes, Linux, and Windows environments.
 </li>
 <li>
 Solid understanding of Kubernetes, including DaemonSets, RBAC, manifests, and Helm.
 </li>
 <li>
 Experience with Grafana Cloud, including tenant management, stack configuration, and agent connectivity.
 </li>
 <li>
 Strong understanding of observability concepts, including metrics, logs, traces, alerting, retention strategies, and capacity planning.
 </li>
 <li>
 Experience with PromQL, LogQL, and telemetry data modeling best practices.
 </li>
 <li>
 Strong communication and stakeholder management skills with a customer-focused mindset.
 </li>
 </ul>
 
 
 
 
 
 Nice to Have
 
 
 
 
 
 <ul>
 <li>
 Experience delivering observability services in managed services or multi-tenant environments.
 </li>
 <li>
 Knowledge of Infrastructure as Code and GitOps tools such as Terraform, Helm, and Ansible.
 </li>
 <li>
 Experience implementing OpenTelemetry instrumentation for applications and services.
 </li>
 <li>
 Familiarity with AWS, Azure, and GCP logging integrations.
 </li>
 <li>
 Experience collecting and monitoring Windows telemetry, including Windows Exporter and Event Log collection.
 </li>
 <li>
 Experience building scalable monitoring and observability frameworks for enterprise environments.
 </li>
 </ul>
 
 
 
 
 
 What Success Looks Like
 
 
 
 
 
 <ul>
 <li>
 Reliable deployment and operation of observability platforms across multiple client environments.
 </li>
 <li>
 High availability and health of telemetry pipelines and monitoring infrastructure.
 </li>
 <li>
 Effective dashboards, alerting, and self-monitoring capabilities that improve operational visibility.
 </li>
 <li>
 Successful onboarding of client applications and infrastructure into observability platforms.
 </li>
 <li>
 Strong client satisfaction through technical excellence and proactive support.
 </li>
 </ul>
 
 
</div>

Observability Engineer

Maqsam

<div>About Maqsam
Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.
Your Opportunity
As a Senior AI Agent Architect, you will play a key role in designing, optimizing, and scaling AI-powered customer experiences for leading businesses across the region. You will be responsible for translating client requirements, business flows, and knowledge bases into reliable, high-performing AI agents that deliver accurate and natural interactions. This role involves structuring and improving knowledge sources, designing prompts and workflows, evaluating AI agent behavior, and continuously enhancing performance through testing and analysis. As the bridge between technical teams and client needs, you will collaborate closely with Product, Engineering, and Customer Success teams to ensure AI solutions are practical, scalable, and aligned with business goals. You will also contribute to defining best practices for AI agent architecture, prompt quality, and conversational design while helping shape the future of Arabic AI experiences at Maqsam.
Key Responsibilities<ul><li>
Review client requirements, knowledge base documents, URLs, and business flows to assess readiness for AI agent implementation.</li><li>
Structure and optimize knowledge bases to improve retrieval quality, contextual accuracy, and agent reliability.</li><li>
Design, tune, and iterate on prompts, system messages, and agent instructions to improve response quality.</li><li>
Set up and improve AI agent workflows, actions, and interaction logic.</li><li>
Identify gaps, edge cases, and failure points in AI agent behavior and propose practical improvements.</li><li>
Define testing approaches for AI agents, including stress testing, scenario-based testing, and quality checks.</li><li>
Review testing results and client feedback, then translate them into clear improvements.</li><li>
Collaborate with Product, Engineering, Customer Success, and other teams to align AI agent behavior with client needs.</li><li>
Document decisions, issues, and recommendations clearly for internal teams and clients.</li><li>
Help define best practices for AI agent design, KB structuring, prompt quality, and evaluation.</li><li>
Support and guide less experienced team members when needed.</li></ul>
Who We&rsquo;re Looking For<ul><li>
Strong technical background with hands-on experience in conversational AI, LLMs, AI agents, or chatbot platforms.</li><li>
Practical experience in prompt engineering, workflow design, automation systems, or AI agent configuration.</li><li>
Good understanding of knowledge base structuring, content quality, and how content impacts AI agent performance.</li><li>
Ability to analyze AI agent behavior, identify root causes of failures, and propose clear solutions.</li><li>
Experience with testing AI systems, including scenario testing, prompt evaluation, or quality assurance.</li><li>
Strong critical thinking and attention to detail.</li><li>
Excellent written and verbal communication skills, especially when explaining technical decisions or giving feedback.</li><li>
Ability to work effectively with cross-functional teams, including Product, Engineering, Customer Success, and client-facing teams.</li><li>
At least 2&ndash;3 years of relevant work experience is preferred.</li><li>
Experience with RAG systems, MCPs, external tools, APIs, or voice agents is a plus.</li><li>
Ability to work in a fast-changing environment and take ownership of ambiguous problems.</li></ul>
What We Provide you
Join a world-class team at Maqsam, where your growth is our priority. Here&rsquo;s what you can expect:<ul><li>
A collaborative and friendly environment with flexible hours.</li><li>
Many opportunities to learn, grow and become a world-class professional.</li><li>
A fair compensation.</li><li>
A culture that thrives on open communication and transparency.</li><li>
First-class health insurance.</li><li>
Part of Something Big: Work with seasoned professionals and be proud of being part of the exciting world of SaaS business.</li></ul>
Ready to join Maqsam's team? Apply now!</div>

Senior AI Agent Architect

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