ceo assistant / office manager (fluent speaker)

sales consultant

travel advisor

assistant housekeeping manager Jobs in Egypt

assistant housekeeping manager

ceo assistant / office manager (fluent speaker) Jobs in Egypt

chef de partie

chief concierge

Rixos

<div><b>Company Description</b><p><br>
Join us at Accor, where life pulses with passion!
</p><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
</p><p>By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
</p><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
</p><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
</p><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p><p>
Hospitality is a work of heart,
<br>
Join us and become a Heartist&reg;</p><b><br>
Job Description</b><p><br>
**Chief Concierge**</p><p>
**Key Responsibilities:**</p><ul><li>
Provide comprehensive support to guests regarding all inquiries, encompassing both hotel-related and external service matters</li><li>
Participate in mandatory shift briefings to ensure full awareness of hotel activities and operational requirements</li><li>
Establish and maintain strategic relationships with the Airport Authority, retail partners, and service providers within the vicinity, ensuring current information on their offerings and promotions</li><li>
Maintain comprehensive and current knowledge of daily activities, significant local occurrences, and key destinations, including directions to points of interest, dining establishments, entertainment venues, shopping facilities, cinemas, sporting and recreational facilities, financial institutions, consulates, transportation systems, and special events</li><li>
Oversee and manage guest correspondence, messages, courier services, and parcel postage in accordance with guest requests and hotel standards</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Minimum 5 years of experience in Concierge operations within a luxury hotel or resort, including at least 4 years in a supervisory or leadership role.</li><li>
Proven ability to deliver highly personalized guest experiences and exceed the expectations of VIP, and long-stay guests.</li><li>
Strong destination knowledge of Egypt's North Coast and surrounding attractions, with the ability to curate bespoke experiences.</li><li>
Excellent communication and interpersonal skills in English; Arabic and additional languages are an advantage.</li><li>
Demonstrated ability to lead, motivate, and develop a high-performing Concierge team.</li><li>
Strong organizational skills with the ability to manage multiple priorities in a fast-paced luxury environment.</li></ul></div>

Chief Concierge

FlyFlat

<p></p><div><h3 class="jobSectionHeader"><b>About Ascend</b></h3>
<p>
Ascend (formerly FlyFlat) is a membership-based travel concierge service that delivers 24/7 end-to-end journey management for frequent travelers and corporate teams. Members save an average of 35% on business and first-class flights and reclaim hours of planning time, communicating directly with a dedicated human concierge team via WhatsApp to book flights, hotels, and ground transport, with proactive disruption management throughout the journey.</p>
<p>
The combination of white-glove service and proprietary technology is what makes the model work&mdash;and that's where this role sits. We're scaling the platform, the team, and the surface area of what a small engineering org can credibly own, including how AI-assisted development reshapes that ceiling.</p>
<h3 class="jobSectionHeader"><b>
The Role</b></h3>
<p>
As a Senior Python Backend Developer at Ascend, you'll lead development of our Python-based web applications using Django and FastAPI. You'll architect scalable solutions, implement best practices, and help shape our technical direction while working with modern cloud infrastructure.</p>
<p>
Beyond traditional engineering, you'll play a meaningful role in how Ascend adopts AI-assisted development&mdash;both inside Engineering and in the tooling, standards, and guardrails we extend to the rest of the organization. We expect AI to be a first-class part of how our team ships, reviews, and operates, and we want someone who has opinions on what that should look like.</p>
<p>
This is a remote role paying $3500 - $4500 per month, DOE.</p>
<h3 class="jobSectionHeader"><b>
Who You Are</b></h3>
<p>
You're an experienced developer with deep Python expertise and a passion for building high-performance web applications. You combine technical excellence with pragmatic problem-solving and enjoy the challenges of a growing company. You're also fluent in modern AI-augmented development: you know when to reach for AI tools, where they fall short, and how to build the structures (prompts, skills, review processes, evaluation harnesses, access controls) that let a team use them productively and safely.</p>
<h3 class="jobSectionHeader"><b>
What You'll Do</b></h3>
<ul><li>Lead development of features using Django and FastAPI</li>
<li>Architect and implement scalable web applications</li>
<li>Establish technical standards for our Python codebase, including standards for AI-assisted contributions</li>
<li>Optimize our cloud infrastructure (Railway, with selective AWS usage)</li>
<li>Build and maintain the AI tooling, prompts, and skills the engineering team relies on day-to-day, and treat that work as a real engineering deliverable rather than a side project</li>
<li>Help define the company-wide policies, guardrails, and enablement that let teams across Ascend use AI tools effectively without creating IP, security, or data-handling risk</li>
<li>Mentor developers, conduct thorough code reviews, and help raise the bar for how we evaluate AI-assisted work</li>
<li>Collaborate with product managers and designers</li>
<li>Implement testing and evaluation strategies, including for workflows that involve AI in the loop</li>
<li>Evaluate new technologies, AI and otherwise, to enhance our tech stack</li>
</ul><h3 class="jobSectionHeader"><b>Must-Have Skills &amp; Qualities</b></h3>
<ul><li>5+ years of Python web development experience</li>
<li>Strong proficiency with Django and FastAPI frameworks</li>
<li>Expert knowledge of web development best practices</li>
<li>Experience with PostgreSQL and ORM frameworks</li>
<li>Solid understanding of front-end technologies</li>
<li>Advanced Git skills and collaborative workflows</li>
<li>Experience with Agile methodologies and CI/CD</li>
<li>Demonstrable experience using AI coding assistants (e.g., Cursor, Claude Code, Copilot) on production work, with sound judgment about when AI output needs more scrutiny or rework</li>
<li>Excellent problem-solving and communication skills</li>
<li>Ability to balance technical excellence with business needs</li>
</ul><h3 class="jobSectionHeader"><b>Bonus Points For</b></h3>
<ul><li>Experience with AWS services and/or Railway</li>
<li>Knowledge of cloud architecture and infrastructure</li>
<li>Experience with microservices and containerization</li>
<li>API design and scalability expertise</li>
<li>Experience designing reusable AI artifacts (prompts, skills, agents, internal tooling) that encode team expertise rather than living in one person's head</li>
<li>Experience setting up AI guardrails at an organizational level: code review policies for AI-assisted contributions, IP and data-handling practices, secrets and access controls, model and tool selection, evaluation frameworks</li>
<li>Experience enabling non-engineering teams (operations, concierge, growth, finance) to use AI tools safely and productively</li>
</ul><h3 class="jobSectionHeader"><b>Why Join Us</b></h3>
<ul><li>Take ownership of critical technical challenges, including how AI fits into our engineering culture and operating model</li>
<li>Work with modern technologies and shape our technical roadmap</li>
<li>Join a high-performing team where your contributions have direct impact</li>
<li>Contribute to a product with proven market fit</li>
<li>Develop leadership skills while solving meaningful problems, both technical and organizational</li>
<li>Opportunity for significant professional growth as we scale</li></ul></div><p></p>

Senior Python Backend Developer (Django/FastAPI) | Remote (LATAM, North Africa & Western Europe Only)

RATP Dev

<div><h2 class="jobSectionHeader"><b>Jr OCC Controller</b></h2><div><ul><li><div>
Fixed-term contract</div></li><li><div>
Full-time</div></li><li><div>
Less than 2 years of experience (Entry level)</div></li><li><div>
Bachelor degree</div></li><li><div>
Operations Control Center Agent</div></li></ul></div></div>
<br><div><div><div><div><h2 class="jobSectionHeader"><b>Mission
</b></h2><p></p><div><p><b>JOB PURPOSE:</b></p><p>
The Jr OCC Controller is responsible for overseeing and regulating real-time LRT train operations to ensure safe, reliable, and punctual service across the mainline and depot. The role involves continuous monitoring of train movements, executing incident response procedures, managing traction power systems, and coordinating with the OCC Duty Chief Controller, depot teams, and maintenance teams. By applying operational regulations and maintaining effective communication, the OCC Controller plays a vital role in service continuity, safety compliance, and operational excellence.</p></div></div><p></p><div><h2 class="jobSectionHeader"><b>
Profile
</b></h2><p></p><div><p><b>RESPONSIBILITIES/DUTIES</b></p><p><b>
Train Operations Supervision</b></p><ul><li> Oversee train movement and ensure adherence to the operational timetable.</li><li> Monitor train injection/removal according to the timetable.</li><li> Implement train short-loops or turnback based on OCC Duty Chief Controller instructions.</li><li> Allocate and inject spare or hot stand-by trains as required to maintain service frequency.</li></ul><p><b>
Incident &amp; Traffic Regulation</b></p><ul><li> Apply appropriate regulation actions to minimize train delays and maintain headways.</li><li> Manage operational incidents and degraded service scenarios to restore normal operations swiftly.</li><li> Take real-time notes during incidents to support post-incident reporting.</li></ul><p><b>
Service Quality &amp; Passenger Comfort</b></p><ul><li> Monitor onboard conditions to ensure passenger comfort and safety.</li><li> Coordinate train exchange for defective or non-compliant trains in service.</li><li> Inform the Customer Information Officers of traffic conditions to enable timely public announcements.</li></ul><p><b>
Coordination &amp; Communication</b></p><ul><li> Maintain effective communication with the OCC Duty Chief Controller, depot staff, and maintenance teams.</li><li> Assist the OCC Duty Chief Controller in preparing reports and correspondence.</li><li> Instruct and guide shunting drivers as per operational needs.</li><li> Interface with other units for PTW (Permit to Work) management and take over when necessary.</li></ul><p><b>
Depot Operations &amp; Movement Management</b></p><ul><li> Define track allocation for trains entering or leaving the depot.</li><li> Coordinate train exchanges and movements between mainline and depot.</li><li> Manage shunting, stabling, and unstabling sequences based on maintenance priorities.</li><li> Oversee depot route movement and train wash scheduling.</li><li> Program and monitor manual/automatic washing track operations with traffic coordination.</li></ul><p><b>
Traction Power &amp; Energy Network Control</b></p><ul><li> Control and supervise traction power systems, including HV, MV, and LV networks for both the line and depot.</li><li> Configure the depot power network for maintenance or degraded operation scenarios without affecting train movement.</li><li> Respond to emergencies by shutting down traction power upon request from drivers or OCC Duty Chief Controller.</li><li> Manage power feed to depot areas (stabling/depot tracks) in coordination with Maintenance Direction.</li></ul><p><b>
Maintenance Coordination</b></p><ul><li> Follow up on maintenance activities to ensure Rolling Stock availability.</li><li> Align train circulation with maintenance priorities and schedules.</li></ul><p><b>
Compliance and Standards</b></p><ul><li> Apply and enforce all Standard Operating Procedures (SOPs), safety protocols, and operational regulations.</li><li> Ensure actions align with company policies, service level targets, and safety standards.</li></ul><p><b>
Safety Responsibilities</b></p><ul><li> Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.</li><li> Comply with the requirements of RDMC RQHSE Policy and Safety Management System.</li><li> Be mindful that Safety, Security, and Environmental protection are everyone&rsquo;s responsibility.</li><li> All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.</li></ul><p><b>
ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE</b></p><p><b>
QUALIFICATIONS:</b></p><ul><li> Bachelor&rsquo;s degree in Engineering, preferably in Electrical, Mechatronics, or Communications.</li><li> Fluent in Arabic with a very good command of English.</li></ul><p><b>
KNOWLEDGE:</b></p><ul><li> High level of computer literacy, with the ability to operate and navigate specialized software and control systems used in transport operations.</li><li> Strong interpersonal and communication skills, with the ability to coordinate effectively across multidisciplinary teams.</li><li> Sound understanding of electrical engineering fundamentals relevant to control and operations environments.</li><li> Familiar with the use of operational monitoring tools and systems within industrial or transport-related settings.</li></ul><p><b>
EXPERIENCE:</b></p><ul><li> 0 - 3 years of relevant experience, ideally within the railway, metro, or transportation sector.</li><li> Prior involvement in control center operations, railway signaling, or train dispatching is advantageous.</li></ul><p><b>
DESIRED BEHAVIORS &amp; EXPERIENCES</b></p><ul><li> Operational Focus: Maintains constant attention to real-time train movements and service conditions, ensuring alignment with timetables and operational priorities.</li><li> Crisis Management: Remains calm and decisive during service disruptions or incidents, applying appropriate regulations and coordinating recovery actions to restore normal operations effectively.</li><li> Clear Communication: Communicates promptly and clearly with the OCC Duty Chief Controller, maintenance teams, and stations teams, ensuring all parties are informed and aligned in real time.</li><li> Safety and Compliance Orientation: Consistently adheres to SOPs and safety protocols, proactively addressing any deviations to maintain a safe environment for passengers and staff.</li><li> Technical Agility: Demonstrates confidence and precision in managing power systems, train movements, and control software tools, especially during emergency configurations or degraded modes.</li><li> Team Coordination: Collaborates seamlessly with depot staff, train drivers, and other OCC staff to manage train flows, washing schedules, and power operations with minimal disruption.</li><li> Resilience and Multi-tasking: Handles high-pressure situations with composure, effectively managing multiple concurrent tasks such as incident reporting, train exchanges, and depot routing.</li><li> Service Orientation: Maintains a customer-first mindset by ensuring timely communication of service changes to customer service teams and upholding comfort and safety standards for passengers.</li><li> Detail-Oriented Reporting: Accurately documents incidents and operational activities to support traceability, performance monitoring, and continuous improvement.</li><li> Initiative and Responsiveness: Takes proactive steps to prevent delays or disruptions and responds swiftly to operational instructions and evolving scenarios.</li></ul></div></div></div></div><p></p><div><div><div><h3 class="jobSectionHeader"><b><br>
Location</b></h3><p></p><div><div><div><b>
Location</b></div></div><div><b>
Address</b></div></div><p>
Cairo, Cairo, Egypt</p></div></div></div></div><div></div>

Jr OCC Controller

Hilton

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Exceptional Hospitality Starts with You
  <br/>
  <br/>
 </strong>
 Picture yourself brightening someone&rsquo;s day. When you join our Hotels team, that&rsquo;s exactly what you&rsquo;ll do every time you come to work! As a
 <strong>
  Spa Receptionist
 </strong>
 , you&rsquo;re not just providing administrative support to ensure seamless spa operations &ndash; you&rsquo;re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 Here's what you'll do during a typical day:
 <br/>
 <br/>
 <ul>
  <li>
   Welcome and assist guests: Greet all guests entering the spa/salon and assist with check-in and registration procedures
  </li>
  <li>
   Support guest scheduling: Answer phones and emails, manage reservations, handle guest inquiries, and relay information to appropriate team members as needed
  </li>
  <li>
   Provide administrative support: Perform office duties such as data entry, filing, processing mail, taking notes, typing correspondence, and assisting spa managers with general administrative tasks
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  What It Takes to Make the Stay
  <br/>
  <br/>
 </strong>
 At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
 <br/>
 <br/>
 A passion for spreading the light and warmth of
 <strong>
  Hospitality
 </strong>
 . Acting with
 <strong>
  Integrity
 </strong>
 and always doing the right thing. Inspiring others through
 <strong>
  Leadership
 </strong>
 . A belief that
 <strong>
  Teamwork
 </strong>
 drives the best outcomes. A sense of
 <strong>
  Ownership
 </strong>
 and accountability. And a focus on the
 <strong>
  Now
 </strong>
 , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
 <br/>
 <br/>
 <strong>
  In Addition, This Role Requires The Following Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School Diploma/University Degree
  </li>
  <li>
   Proficient in English, speaking &amp; writing
  </li>
  <li>
   Presentable with professional attitude
  </li>
  <li>
   Previous experience in a similar role would be an asset
  </li>
  <li>
   Previous experience in a luxury hotels would be an asset
  </li>
  <li>
   Preferably holds certificate as a:
   <br/>
   <br/>
  </li>
 </ul>
 Lifeguard
 <br/>
 <br/>
 Yoga Certification
 <br/>
 <br/>
 Massage Therapy Certification
 <br/>
 <br/>
 Personal Training Certification
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 <strong>
  Join an Award-Winning Workplace Culture
  <br/>
  <br/>
 </strong>
 At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
 <br/>
 <br/>
 Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
 <br/>
 <br/>
 Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
 <br/>
 <br/>
 Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.
 <br/>
 <br/>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 <strong>
  How We&rsquo;ll Help You Thrive
  <br/>
  <br/>
 </strong>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 At Hilton, the hospitality we&rsquo;re known for doesn&rsquo;t end with our guests. We proudly invest in our Team Members&rsquo; wellbeing, supporting you through all of life&rsquo;s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
 <br/>
 <br/>
 Incredible travel perks &ndash; Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
 <br/>
 <br/>
 Paid parental leave &ndash; Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
 <br/>
 <br/>
 Crisis concierge &ndash; In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
 <br/>
 <br/>
 Mental health resources &ndash; Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).
 <br/>
 <br/>
 <ul>
  <li>
   Benefits availability may vary depending on Team Member&rsquo;s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
  </li>
 </ul>
</div>


Spa Receptionist - Waldorf Astoria Cairo Heliopolis

<div><h2 class="jobSectionHeader"><b>OCC Duty Chief Controller</b></h2><div><ul><li><div>
Fixed-term contract</div></li><li><div>
Full-time</div></li><li><div>
At least 5 years of experience (Senior level)</div></li><li><div>
Bachelor degree</div></li><li><div>
Engineering/Maintenance Manager/Expert</div></li></ul></div></div>
<br><div><div><div><div><div><b>OCC Duty Chief Controller</b></div></div><p></p><div><h2 class="jobSectionHeader"><b>
Mission
</b></h2><div><p>The OCC Duty Chief Controller is responsible for the overall coordination and supervision of Line 3 train operations from the Operations Control Center during assigned shifts. This role ensures the safe, punctual, and efficient delivery of metro services by leading the OCC team, managing real-time incidents, and coordinating with maintenance, field staff, and external authorities. As the shift&rsquo;s Silver Commander, the OCC Duty Chief Controller plays a critical role in incident response, service recovery, and traction power management, while ensuring compliance with operational procedures and safety standards. Additionally, the role supports performance reporting, internal communication, and the development of OCC team to maintain high levels of service quality and operational control.</p></div></div><div><h2 class="jobSectionHeader"><b>
Profile
</b></h2><p></p><div><p>Shift Operations Oversight</p><ul><li>Lead and coordinate all OCC activities during the assigned shift to ensure safe, reliable, and efficient train operations.</li><li>Supervise OCC controllers and field staff, ensuring task allocation and compliance with operational standards.</li><li>Ensure proper handover between shifts and that all activities are logged and reported accurately.</li><li>Address and document any performance issues during the shift and escalate to the OCC Manager when needed. Incident &amp; Emergency Management</li><li>Act as the Silver Commander during incidents, leading the response and notifying relevant on-call personnel as required.</li><li>Coordinate incident recovery actions to resume normal operations as quickly and safely as possible.</li><li>Communicate with emergency services (fire brigade, police, medical) and external authorities when necessary.</li><li>Ensure timely, accurate incident information is reported to hierarchy and recorded in the logbook. Service Delivery &amp; KPI Compliance</li><li>Ensure a high-quality passenger service by meeting contractual and internal KPIs.</li><li>Monitor real-time train service status and implement necessary regulation to avoid or minimize delays.</li><li>Validate and manage the availability of the required train fleet in coordination with maintenance.</li><li>Ensure traction power management is handled properly during both normal and degraded operations. Maintenance Coordination During Engineering Hours</li><li>Validate access to track and permission-to-work (PTW) requests for engineering and maintenance activities.</li></ul><p></p><p>
Coordinate and supervise all scheduled and unscheduled maintenance during non-revenue hours.</p><ul><li>Configure the depot and power network to support maintenance without disrupting service readiness. Communication &amp; Information Management</li><li>Provide timely and accurate operational updates to the Customer Service Information Officer for public announcements.</li></ul><p></p><p>
Deliver internal communications to field staff and OCC teams regarding incidents, maintenance, and service changes.</p><ul><li>Ensure the OCC team is fully informed of current safety notices and operational updates. Reporting &amp; Compliance</li><li>Prepare and submit shift reports, incident summaries, and service delivery data to management.</li><li>Record and maintain the operational logbook with all key events, deviations, and communications.</li><li>Ensure full application of Standard Operating Procedures (SOPs), regulations, and safety rules during all activities. Team Leadership &amp; Development</li><li>Supervise the training and development of new OCC controllers.</li><li>Participate in Competence Management System (CMS) assessments and evaluations.</li><li>Perform any additional duties as assigned by the OCC Manager.</li></ul><p></p><p>
QUALIFICATIONS:</p><ul><li>Bachelor&rsquo;s degree in Engineering, preferably in Electrical or Mechatronics.</li><li>Excellent command of the English language, both written and spoken. KNOWLEDGE:</li><li>In-depth understanding of railway technical concepts and terminology.</li><li>Strong awareness and application of public safety standards.</li><li>Proven ability to design and deliver technical training programs.</li><li>Comprehensive knowledge of signaling systems, including ATS, ATC, and CBTC technologies. EXPERIENCE:</li><li>5 - 7 years of relevant experience, ideally within the railway, metro, or transportation sector.</li><li>Hands-on experience with railway operations and signaling systems.</li></ul><p></p><p>
DESIRED BEHAVIORS &amp; EXPERIENCES</p><ul><li>Accountability: Takes full ownership of the shift&rsquo;s operational outcomes, ensuring all decisions prioritize safety, service quality, and passenger satisfaction.</li><li>Leadership Under Pressure: Demonstrates calm, decisive leadership during incidents and emergencies, guiding teams efficiently and maintaining operational control.</li><li>Communication: Maintains clear, timely, and professional communication with internal teams, external authorities, and the public during both routine and critical situations.</li><li>Situational Awareness: Continuously monitors service performance and responds proactively to changes, delays, or abnormal conditions with effective mitigation strategies.</li><li>Collaboration: Works effectively with OCC controllers, field staff, maintenance teams, and customer service to ensure coordinated and consistent service delivery.</li><li>Regulatory Compliance: Adheres strictly to Standard Operating Procedures (SOPs), safety protocols, and regulatory requirements at all times.</li><li>Decision Making: Makes informed, prompt decisions during operational disruptions, always aiming to minimize service impact and uphold safety.</li><li>Attention to Detail: Maintains accurate records of incidents, shift activities, and operational performance, contributing to continuous improvement and compliance tracking.</li><li>Service Orientation: Prioritizes the passenger experience by ensuring punctuality, clarity of information, and efficient recovery during degraded modes.</li><li>Professionalism: Represents the OCC team with integrity, discipline, and a focus on operational excellence during all interactions.</li></ul></div></div><p></p><div><h2 class="jobSectionHeader"><b>
Skills</b></h2><p>
Not specified</p></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>
Location</b></h3><p></p><div><div><div><b>
Location</b></div></div><div><b>
Address</b></div></div><p>
Cairo, Cairo, Egypt</p></div></div></div></div><div></div>

OCC Duty Chief Controller

Four Seasons Hotels & Resorts Egypt

<div>
 <strong>
  About Four Seasons
  <br/>
  <br/>
 </strong>
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 <br/>
 <br/>
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 <br/>
 <br/>
 <strong>
  About the location:
  <br/>
  <br/>
 </strong>
 Seaside glamour on the Egyptian riviera; with Egyptian underpinnings and a sleek waterfront setting, our resort-style Hotel embodies modern Alexandria and its unique cosmopolitan flare. On one side, the Mediterranean Sea glistens in the sun; on the other, a dynamic metropolis buzzes with life. This stunning resort-style hotel opened in June 2007 and has a combination of classic hotel design and modern and contemporary beach suites and villas. Our hotel is connected to a shopping mall, it has 154 rooms including 31 Suites, 30 Beach Suites and 6 Villas with private pools, a private beach, a sea water infinity beach pool and a heated indoor pool, Spa and Fitness Center, and 10 food and beverage venues including an open-air 350 seat beach restaurant.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Four Seasons Hotel Alexandria is seeking a
 <strong>
  Guest Experience Agent
 </strong>
 to join our dynamic team. We are looking for someone with excitement and dedication in serving our guests. with high level of professionalism and passion.
 <br/>
 <br/>
 <strong>
  What You Will Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1. The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
  </li>
  <li>
   The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
  </li>
  <li>
   The ability to interact with the guest and manage the guest preferences to enhance the Guest Experience in general.
  </li>
  <li>
   The ability to communicate with other department any concerns for guest, and ensure a seamless stay all over the hotel and Beach suites.
  </li>
  <li>
   The ability to quote and be familiar with room and rate availability for current and future dates.
  </li>
  <li>
   The ability to perform all duties of the Reception, concierge, PBX and retail shop sales agents when needed.
  </li>
  <li>
   The ability to accept reservations, changes and cancellations in the absence of reservations staff.
  </li>
  <li>
   The ability to assist in escorting VIPs and return guests to their rooms as requested.
  </li>
  <li>
   The ability to work closely with the Reception, Concierge and Guest Services staff to coordinate the efficient handling of guest arrival and follow up on guest requests.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent communication skills, both verbal and written
  </li>
  <li>
   Written, spoken and reading proficiency in the English language.
  </li>
  <li>
   Being able to maintain attention to detail and accuracy in a fast-paced environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive Salary, wages, and a comprehensive benefits package
  </li>
  <li>
   Excellent Training and Development opportunities
  </li>
  <li>
   Complimentary Accommodation at other Four Seasons Hotels and Resort
  </li>
  <li>
   Complimentary Dry Cleaning for Employee Uniforms
  </li>
  <li>
   Complimentary Employee Meals
  </li>
  <li>
   Medical, dental, and vision insurance
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Schedule &amp; Hours
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   In this full-time position. Candidates will need to work a flexible schedule including Mornings, Evenings, Weekends, and Holidays.
  </li>
 </ul>
</div>


Guest Experience Agent

<div>
 <strong>
  About Four Seasons
  <br/>
  <br/>
 </strong>
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 <br/>
 <br/>
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 <br/>
 <br/>
 <strong>
  About the location:
  <br/>
  <br/>
 </strong>
 Seaside glamour on the Egyptian riviera; with Egyptian underpinnings and a sleek waterfront setting, our resort-style Hotel embodies modern Alexandria and its unique cosmopolitan flare. On one side, the Mediterranean Sea glistens in the sun; on the other, a dynamic metropolis buzzes with life. This stunning resort-style hotel opened in June 2007 and has a combination of classic hotel design and modern and contemporary beach suites and villas. Our hotel is connected to a shopping mall, it has 154 rooms including 31 Suites, 30 Beach Suites and 6 Villas with private pools, a private beach, a sea water infinity beach pool and a heated indoor pool, Spa and Fitness Center, and 10 food and beverage venues including an open-air 350 seat beach restaurant.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Four Seasons Hotel Alexandria is looking for a front desk agent who welcomes and registers hotel guests, explains the accommodations and establishes credit or method of payment, checks guest out of the hotel, preparing and explaining the bill, responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies.
 <br/>
 <br/>
 <strong>
  What Will You Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
  </li>
  <li>
   The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
  </li>
  <li>
   The ability to quote and be familiar with room and rate availability for current and future dates.
  </li>
  <li>
   The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
  </li>
  <li>
   The ability to work closely with the Concierge and Guest Services staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
  </li>
  <li>
   The ability to handle guest problems or complaints.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Will You Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Written, spoken and reading proficiency in the English language.
  </li>
  <li>
   Hotel experience preferred.
  </li>
  <li>
   Knowledge of Front Desk tasks.
  </li>
  <li>
   Opera knowledge is an advantage.
  </li>
  <li>
   The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
  </li>
  <li>
   The ability to understand and comply with upscale luxuries Hotel operation standards.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive Salary, wages, and a comprehensive benefits package
  </li>
  <li>
   Excellent Training and Development opportunities
  </li>
  <li>
   Complimentary Dry Cleaning for Employee Uniforms
  </li>
  <li>
   Complimentary Employee Meals
  </li>
 </ul>
</div>


Front Desk Agent

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