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call center agent on call

HealthRIGHT 360

HealthRIGHT360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.
<br><br>
The Integrated Care Center Clinic is a federally qualified health centersthat provideprimary care, behavioral health, addiction treatment, psychiatry, dental care, and more. We provide care to those most in need including those who are suffering from homelessness, mental illness, substance use, mental illness, and chronic medical conditions. We provide team basedcare in an integrated care setting. We are looking for a mission driven,service leader who works well in a team, has experience with managing and supporting staff, champions quality improvement, leads change, and is excited to innovate.
<br><br>
This is a union eligible position.
<br><b>This is an On Call position:</b> shift hours and days vary as needed.
<br><br>
This is a union eligible position. This is an On-Call Call Center Agent.
<br><br>
This position is a remote, work-from-home role, scheduled Monday through Friday, 8:45 AM to 5:15 PM.
<br><br>
<b>Please note the following on-site requirements:</b><br>
<ul>
<li>If you experience intranet or connectivity issues that cannot be resolved within one hour, you will be required to report to the clinic (on-site) to complete your workday.</li>
<li>On-site attendance is mandatory for the all-staff meeting held on the first Wednesday of each month.</li>
</ul>
The purpose of this role to provide excellent customer service to both external and internal clients, answer high volume of calls, schedule medical, dental, and behavioral health appointments, provide support to clinic, direct phone inquiries to appropriate departments, and provide program information to all callers.
<br><br>
KEY RESPONSIBILITIES
<br><br>
Incoming calls
<br><br>
<ul>
<li>Answers a high volume of calls and schedules appointments for all patients with a high degree of accuracy.</li>
<li>Knowledgeable of primary medical care, behavioral, and dental services to provide accurate information to all callers.</li>
<li>Maintains average call time and as indicated in call center guidelines.</li>
<li>Maintains average call volume as indicated in call center guidelines.</li>
<li>Monitors incoming calls and works with Call Center Manager to minimize abandoned call rates.</li>
<li>Knowledgeable about insurances and funding programs, such as MediCal, MediCare, Healthy San Francisco, Family PACT, and commercial insurances.</li>
<li>Communicates sliding fee scale policies to patients appropriately.</li>
<li>Communicates clearly on the phone and accurately documents and assigns messages and faxes.</li>
<li>Confirms and updates contact information for all patients at every contact.</li>
</ul>
Outgoing calls
<br><br>
<ul>
<li>Makes follow-up calls for any messages left.</li>
<li>Completes robust confirmation calls for all next day appointments.</li>
<li>Robust confirmation calls include confirming reason for visit, necessity of visit, appointment time, appointment provider, verification of insurance, notification of any co-pays, deductibles, share of costs, or payments due, and any paperwork that may be needed to be completed.</li>
<li>Assist with scheduling changes by contacting patients to reschedule appointments.</li>
</ul>
Documentation Responsibilities
<br><br>
<ul>
<li>Accurately documents and routinely updates required patient information in electronic health record system.</li>
<li>Documents billing notes and general medical appointment reminders in the appointment screen, as well as in the patient information screens.</li>
<li>Collects and verifies contact information at every call.</li>
<li>Enters patient insurance information for patients and verifies eligibility with patient.</li>
<li>Documents appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriately.</li>
<li>Productivity: All calls must be answered within 3 minutes. Agent must be able to answer a minimum of 1500 calls (based on number of staff and total number of calls) per month.</li>
</ul>
Customer Service
<br><br>
<ul>
<li>All communications, both internal and external, must be delivered with excellent customer service.</li>
<li>Must be courteous and professional for all patient interactions.</li>
<li>Must talk to patients and clients in a caring and non-judgmental manner.</li>
<li>Must be able to deliver care in a culturally and linguistic sensitive manner.</li>
<li>Must ensure to use patient’s preferred name and pronouns.</li>
<li>Must adhere to scripted phrases, welcoming patients and thanking them for their phone calls.</li>
<li>Listens and documents patient complaints, and routs calls to appropriate staff for swift resolution.</li>
</ul>
QUALIFICATIONS
<br><br>
Education, Certification, and Experience
<br><br>
<b>Required:</b><br>
<ul>
<li>Prior experience in front desk reception, administrative and/or customer service</li>
<li>Exhibits a professional demeanor, and can discreetly handle sensitive and confidential information and ability to work under pressure</li>
<li>Strong organizational, interpersonal, listening, speaking and written communication skills</li>
<li>Ability to assist callers in an approachable and welcoming manner</li>
<li>Ability to work effectively with all levels and types of employees, management, clients and guests</li>
<li>Ability to work cooperatively and effectively as part of a team</li>
<li>Ability to multi-task and work well independently and under pressure in a fast-paced environment; detail-oriented</li>
<li>Strong proficiency with Microsoft Office applications (Excel, Outlook and Word), specifically Word Outlook and internet applications</li>
<li>Experience working with staff and volunteers</li>
<li>Working knowledge of computerized medical scheduling and billing systems</li>
<li>Knowledge of HIPAA regulations</li>
<li>Excellent attention to detail, ability to work independently and strong organizational skills</li>
<li>Commitment to working with diverse communities, including communities of color, homelessness, and users of illegal substances, HIV/AIDS patients and persons with mental health concerns</li>
<li>High School Diploma, GED or equivalent accreditation.</li>
<li>Bilingual language capacity (Spanish/English)</li>
</ul>
<b>Desired:</b><br>
<ul>
<li>2 years’ experience working in a medical setting (or call center), preferably in a community clinic with medical experience</li>
<li>Familiarity with other community agencies in the Bay Area to make appropriate referrals</li>
<li>Understanding of harm reduction philosophy and ability to provide non-judgmental, client-centered services</li>
<li>Must complete background check and Livescan.</li>
<li>Covid-19 vaccine and booster isrequiredfor this position. Exemptions are not accepted.</li>
<li>We will consider for employment qualified applicants with arrest and conviction records.</li>
</ul>


Call Center Agent (On-Call)

Yerba Buena Center for the Arts

<div><div><b>Title: On-Call Community Experience Representative</b><br>
<b>Department: </b>Customer Experience<br>
<b>Reports to: </b>Senior Manager of Community Experience</div><div><b>
Status: </b>Non-exempt</div><div><b>
Schedule: </b>Variable, on-call as needed during Wed. - Sun., 9:30 am - 5:30 pm, includes some evenings and weekends</div><div><b>
Compensation: $27.81/hr</b></div><p>
</p><p><b>About Yerba Buena Center for the Arts</b></p><p>
For three decades, Yerba Buena Center for the Arts (YBCA) has been a dynamic hub for contemporary art in San Francisco's downtown community. We showcase innovative and thought-provoking work across visual arts, performing arts, film, and more, bringing together artists, audiences, and perspectives under one roof.</p><p>
YBCA is a catalyst for conversations around critical social and cultural questions, using art as a medium for dialogue. We support artists who push boundaries, challenge conventions, and spark experimentation and innovation in the arts.</p><p><b>
YBCA Mission, Vision, Values</b></p><p>
Mission: To be a gathering space for creative expression that fosters meaningful connection for all.<br>
<br>
Vision: To be a catalyst of creative exploration, expression, and innovation that empowers artists, inspires community, and drives lasting social change.</p><p>
Values:</p><ul><li>
Belonging &ndash; The arts are for everyone.</li><li>
Inclusive Collaboration &ndash; We are stronger together.</li><li>
Optimism &ndash; Art has the power to inspire change.</li><li>
Curiosity &ndash; Learning is at the center of artistic expression.</li></ul><p>
</p><p><b>About the Role</b></p><p>
Join us at Yerba Buena Center for the Arts (YBCA) as an On-Call Community Experience Representative, where you'll play a crucial role in fostering meaningful connections and enriching the overall experience for our diverse community. As the face of YBCA, you will be the bridge between our organization and the community, ensuring that every visitor feels welcome, engaged, and inspired by the transformative power of the arts.
</p><p>The On-Call Community Experience Representative plays a critical part in delivering world-class customer service on-site at YBCA. The team interacts with a broad range of people daily, including visitors, special event guests, YBCA collaborators, venue rental clients, and more. In addition to providing customer service to all guests, this position is accountable for processing admissions, events tickets, memberships, donations, and merchandise. This position requires a strong attention to detail and exceptional interpersonal communication skills.
</p><p></p><p><b>Top Priorities</b></p><ul><li>
Gain a deep understanding of YBCA&rsquo;s mission, vision, and values and its role within the community.</li><li>
Familiarize yourself with the current and upcoming exhibitions, events and community programs.</li><li>
Continually elevate the overall visitor experience, ensuring each interaction is positive and memorable.</li><li>
Master the ticketing and POS systems, ensuring seamless transactions for visitors.</li><li>
Support the collection of visitor feedback.</li></ul><p><b>
Primary Responsibilities
</b></p><ul><li><b>Customer Service:</b><ul><li>
Uphold a high standard of customer service, ensuring that all visitors have a positive and memorable experience at YBCA.</li><li>
Address inquiries, concerns, or feedback with professionalism and a commitment to resolving issues promptly.</li><li>
Proactively anticipate and meet the needs of visitors to enhance their overall satisfaction.</li></ul></li></ul><ul><li><b>
Visitor Engagement</b>:<ul><li>
Greet and assist visitors with warmth and enthusiasm, creating a positive and inclusive environment.</li><li>
Provide information about YBCA's exhibitions, programs, and events to enhance visitor experience.</li><li>
Suggest events, programs, and membership offerings to visitors, based on their interests.</li><li>
Foster a sense of community by actively engaging with visitors, answering questions, and offering assistance.</li><li>
Demonstrate a well-rounded understanding of YBCA&rsquo;s mission, vision and brand.<br>
</li></ul></li><li><b>Ticket Sales and Merchandise:</b><ul><li>
Sell tickets to YBCA's exhibitions and public events, ensuring a smooth and efficient transaction process.</li><li>
Promote and sell memberships to visitors, highlighting the benefits and value of supporting YBCA.</li><li>
Handle transactions for branded merchandise, providing information on products and promoting their connection to YBCA's mission.</li><li>
Build and manage ticketing links, ensuring accurate and accessible online ticket purchasing options for events and exhibitions.</li><li>
Formulating and generating detailed reports encompassing diverse aspects of the operational landscape, providing invaluable insights for strategic decision-making.</li><li>
Manage Point of Sale (POS) systems, guaranteeing the functionality and accuracy of transactions for both ticket sales and merchandise.
</li><li>Reconcile cash/checks and charges with ticket sales daily.<br>
</li></ul></li><li><b>Event Support:</b><ul><li>
Assist in the coordination and execution of events, ensuring a seamless and enjoyable experience for attendees.</li><li>
Collaborate with internal teams to facilitate community-focused programs and initiatives.<br>
</li></ul></li><li><b>Communication and Outreach:</b><ul><li>
Act as a liaison between YBCA and the community, promoting our mission and values.<br>
</li></ul></li><li><b>Problem Resolution</b>:<ul><li>
Address visitor concerns or issues promptly and professionally, working towards effective resolutions.<br>
</li></ul></li><li><b>Data Collection</b>:<ul><li>
Gather visitor feedback and insights to contribute to the continuous improvement of our community engagement strategies.</li><li>
Navigating and overseeing intricate data processes, including but not limited to data merges and sophisticated data housekeeping, to maintain a robust and streamlined data infrastructure.</li><li>
Ensure visitor data is entered into our database in an accurate and timely fashion<br>
</li></ul></li><li><b>General Administrative:</b><ul><li>
Attend all staff and departmental meetings as required by management and participate in cross-departmental initiatives as required.</li><li>
Provide administrative support to various departments within YBCA, including data entry, filing, and maintaining organized records.</li><li>
Handle incoming calls, emails, and inquiries, directing them to the appropriate contacts within the organization.</li><li>
Operate computer, printer, and telephone equipment used for transactions.</li><li>
Other duties as assigned.
</li></ul></li></ul><p></p><p><b>Qualifications, Education, Training, and Certifications</b></p><ul><li>
High school diploma or GED required.</li><li>
Minimum of 2 years experience in customer service environments such a retail, box office, ticketing or similar point-of-sale position highly preferred.</li><li>
Additional education or coursework in arts, hospitality, or a related field is a plus.</li><li>
Excellent interpersonal skills with a passion for community engagement.</li><li>
Ability to work in a fast-paced, dynamic environment while maintaining a positive attitude.</li><li>
Strong communication skills, both written and verbal.</li><li>
Familiarity with computerized ticketing systems (Veevart, Tessitura, Eventbrite, Ticketmaster, etc).</li><li>
Strong teamwork orientation; able to work well with diverse staff, clients, and patrons.</li><li>
Training in customer service, event coordination, or community engagement is preferred.</li><li>
Accuracy and integrity in handling financial transactions and large sums of money.</li><li>
Comfortable operating PC computer systems and software, telephones and office equipment.</li><li>
Ability to work variable schedules, including days, evenings, weekends, or holidays</li><li>
Strong analytical and problem solving skills to address challenges and find effective solutions.</li><li>
Excellent organizational skills, along with demonstrated success with managing multiple tasks and deadlines.</li><li>
A &ldquo;get it done&rdquo; spirit and creative problem solver at heart.</li><li>
Flexibility to adapt to changing priorities and new responsibilities within a growing program; willingness to handle projects outside of standard responsibilities, as needed.</li><li>
Any relevant certifications in customer service or community engagement would be advantageous.</li></ul><p>
</p><p><b>Who Should Apply?</b></p><p>
Research shows that candidates from groups closest to the harms of institutional racism and inequality often apply to jobs only if they meet 100% of the listed qualifications; we believe that no one meets 100% of the qualifications. We are less concerned about whether you&rsquo;ve done everything within a particular job description and are more interested in cultivating a pool of candidates who want to join a connected, mission-driven, hard-working team.</p><p>
We encourage individuals with a passion for community engagement, a love for the arts, and excellent interpersonal skills to apply for this role. Ultimately, we are seeking applicants who have a blend &ndash; in some way &ndash; of the following:</p><ul><li><b>
Enthusiastic Community Connectors: </b>A genuine enthusiasm for engaging with people is essential.</li><li><b>
Customer Service Champions:</b> Those who excel in providing exceptional customer service, ensuring that every visitor has a positive and memorable experience at YBCA.
</li><li><b>Arts &amp; Culture Enthusiasts: </b>People with a genuine interest in the arts and culture, who are excited about sharing information on exhibitions, events, and community programs.</li><li><b>
Problem Solvers: </b>The ability to handle challenges with a positive attitude is essential.</li></ul><p>
</p><p><b>Benefits</b></p><p>
Benefits include PTO &amp; ability to participate in the 403(b) Retirement Plan and potential access to SF City Option programs. Free/members admission price, discounts in the shop, and discounts on ticketed events at participating North American Reciprocal Museum institutions with your YBCA badge.</p><p>
</p><p><b>Equal Opportunity Employer</b></p><p>
Yerba Buena Center for the Arts (YBCA) is committed to diversity in its programming and in creating a work culture and environment that is reflective of San Francisco Bay Area demography. The Center encourages and actively recruits applicants representing dimensions of difference that include &mdash; but are not limited to &mdash; age, national origin, ethnicity, race, religion, ability, sexual orientation, gender or political affiliation.</p><p>
YBCA will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance (SF Police Code, Article 49).</p><p>
</p><p><b>Accommodations</b></p><p>
YBCA is committed to providing access and reasonable accommodations for individuals with disabilities in all aspects of the employment process. If a reasonable accommodation is needed, please contact accommodations@ybca.org with the subject line &ldquo;Accommodations Request&rdquo;.</p><p>
</p><p><b>Health and Safety</b></p><p>
At YBCA, we continue to prioritize the health and well-being of our community. Our current COVID-19 health and safety protocols meet or exceed local, state, and federal public health requirements. We require proof of vaccination against COVID-19 as a condition of employment. Exemption from these requirements will be reviewed according to standards set forth by state and local health agencies and reasonable accommodations will be made for those providing valid exemptions.</p><p>
All initial interviews will be conducted remotely via phone or video conference. Please note that this position may perform some work remotely and on site responsibilities.
</p><p></p><p><b>Application Status</b></p><p>
Thank you for your interest in joining the YBCA team! After you apply, you&rsquo;ll receive a confirmation email letting you know we&rsquo;ve received your resume. Our recruiting team will review your application and reach out if your experience matches an open role.</p><p>
We also invite you to upload your resume and join the YBCA Talent Community to stay connected and be considered for future opportunities as they become available. We wish you the best of luck in your job search!<br>
<br>
<i>Agencies and Recruiting Firms: Please note that we will only review applications submitted directly by candidates and do not accept resumes or pay fees to third parties. Any unsolicited resumes received will be considered the property of YBCA</i></p><p><b>
Qualifications, Education, Training, and Certifications</b></p><ul><li>
High school diploma or GED required.</li><li>
Minimum of 2 years experience in customer service environments such a retail, box office, ticketing or similar point-of-sale position highly preferred.</li><li>
Additional education or coursework in arts, hospitality, or a related field is a plus.</li><li>
Excellent interpersonal skills with a passion for community engagement.</li><li>
Ability to work in a fast-paced, dynamic environment while maintaining a positive attitude.</li><li>
Strong communication skills, both written and verbal.</li><li>
Familiarity with computerized ticketing systems (Veevart, Tessitura, Eventbrite, Ticketmaster, etc).</li><li>
Strong teamwork orientation; able to work well with diverse staff, clients, and patrons.</li><li>
Training in customer service, event coordination, or community engagement is preferred.</li><li>
Accuracy and integrity in handling financial transactions and large sums of money.</li><li>
Comfortable operating PC computer systems and software, telephones and office equipment.</li><li>
Ability to work variable schedules, including days, evenings, weekends, or holidays</li><li>
Strong analytical and problem solving skills to address challenges and find effective solutions.</li><li>
Excellent organizational skills, along with demonstrated success with managing multiple tasks and deadlines.</li><li>
A &ldquo;get it done&rdquo; spirit and creative problem solver at heart.</li><li>
Flexibility to adapt to changing priorities and new responsibilities within a growing program; willingness to handle projects outside of standard responsibilities, as needed.</li><li>
Any relevant certifications in customer service or community engagement would be advantageous.</li></ul></div>

On-Call Community Experience Representative

McGuireWoods LLP

<div>Overview:
<div>
We are seeking a Senior Practice Support Specialist to serve as a strategic litigation technology partner to our attorneys and case teams. This role supports complex litigation matters across the full eDiscovery lifecycle - from early data strategy and processing through trial presentation. The ideal candidate is a highly collaborative team player who combines deep technical expertise with strong legal knowledge and a client-service mindset.</div><div><br>
</div><div>McGuireWoods, one of the world&rsquo;s leading law firms, has provided legal solutions to corporate, individual and nonprofit clients since 1834. Along with excellent benefits, McGuireWoods offers most employees a hybrid remote option allowing flexibility and work-life balance. Our Applicant Disclosures describe your rights. Our Privacy Statement describes how we will process and safeguard your personal data.</div>
Responsibilities:
<ul><li>Partner closely with attorneys, paralegals, IT, and vendors to deliver seamless litigation technology support</li><li>
Advise case teams on best practices across the full EDRM lifecycle</li><li>
Lead complex eDiscovery workflows, including data processing, document review management, and productions</li><li>
Provide hands-on trial support, including deposition synchronization, video clips, exhibit management, and in-court presentation</li><li>
Serve as a consultative resource on defensible, cost-effective data management strategies</li><li>
Act as a subject matter expert in litigation support tools and emerging technologies</li><li>
Provide training and mentorship to team members</li><li>
Participate in on-call support and provide after-hours assistance as required</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree required (Information Technology, Computer Information Systems, or related discipline preferred)</li><li>
Legal background required, with in-depth knowledge of litigation processes</li><li>
Extensive experience supporting complex litigation matters</li><li>
Strong proficiency in RelativityOne, Nuix, LAW PreDiscovery, and trial presentation software (OnCue preferred)</li><li>
Demonstrated ability to manage multiple priorities and work effectively under pressure</li><li>
Exceptional communication and client service skills</li><li>
Highly collaborative team player with the ability to work independently</li><li>
Willingness to travel and provide on-call support as needed</li></ul><div><b>
Have more questions? Connect with a </b><b>recruiter </b><b>directl</b><b>y. </b>#LI-KB1</div></div>

Sr. Practice Support Specialist

St. Anthony Foundation

<div><div><div><div><div><p>Salary Range</p></div><div><br>
<p>
26/hr-32/hr</p></div></div><div><br>
<div>
<p>Workdays</p></div><div><br>
<p>
Monday-Friday or Saturday-Wednesday</p></div></div><div><br>
<div>
<p>Work Hours</p></div><div><br>
<p>
8:00 am-4:30 pm</p>
</div>
</div><br>
</div></div><h4 class="jobSectionHeader"><b>PRINCIPAL RESPONSIBILITIES:</b></h4>
<p>
Under the direct supervision of the Buildings &amp; Project Manager, the Maintenance Technician performs a variety of semi-skilled technical tasks, including the maintenance, repair and remodeling of buildings, grounds, facilities, machinery and equipment. The Maintenance Technician must demonstrate in their performance adherence to established policies and procedures exhibiting the defined characteristics associated with attendance and punctuality.</p>
<h4 class="jobSectionHeader"><b>
MAJOR DUTIES:</b></h4>
<ul><li>Performs a variety of complex, semi-skilled maintenance duties requiring good judgment and knowledge of various trade skills such as carpentry, electrical, mechanical, plumbing, painting, door hardware etc. Must be able to work independently in routine maintenance assignments or under the direction of the Buildings &amp; Project Manager.</li>
<li>Responsible for the maintenance and operational repairs of electrical, HVAC, boilers, kitchen, refrigeration and laundry equipment. Also, security systems such as door access control, video surveillance, burglar alarms and master key systems.</li>
<li>Performs weekly inspections of St. Anthony Foundation (SAF) vehicles and building equipment.</li>
<li>Knowledge of carpentry, masonry, painting, roofing, plumbing, lighting systems and low voltage equipment.</li>
<li>Works with Buildings &amp; Project Manager in implementation of procedures and scheduling of daily maintenance projects.</li>
<li>Implements preventative maintenance schedules upon request of Buildings &amp; Project Manager and according to building needs, which includes regular visual inspections of all facility equipment &ndash; elevators, boilers, generators, HVAC, refrigeration, fire alarm, security systems, sump pumps etc.</li>
<li>Responsible for the proper recycling of paper, cans, and bottles. Includes working closely with SAF Staff to ensure that recycling company receives proper materials.</li>
<li>Works as part of a team to conduct general building repairs and complete work orders.</li>
<li>Informs Buildings &amp; Project Manager of repairs required, purchases and supplies needed and identifies trades to complete work.</li>
<li>Oversees functions of building mechanical, electrical, plumbing and security systems.</li>
<li>Ability to coordinate, collaborate and work in synch as part of a 3 person maintenance team.</li>
<li>Assists in monitoring all work being performed by outside contractors.</li>
<li>Responsible for alerting the Buildings &amp; Project Manager of any unusual occurrences and/or damages that have taken place or that may occur.</li>
<li>Responsible for keeping the maintenance shops in an orderly and organized manner, including maintaining tools, equipment and supply inventories.</li>
<li>Assists with emergencies at all facilities by being on call for 24-hour emergency maintenance service as scheduled or needed.</li>
<li>Maintains custodial supply inventory and places supply orders for 121/150 Golden Gate facilities.</li>
<li>Works in coordination with the Buildings &amp; Project Manager to prioritize work orders daily, as well as, with the planning and scheduling of work unit needs.</li>
<li>Responsible for janitorial emergency duties and other duties as assigned by Buildings &amp; Project Manager.</li>
<li>Knowledgeable of, and implements established safety procedures at all times.</li>
</ul><h4 class="jobSectionHeader"><b>MINIMUM QUALIFICATIONS:</b></h4>
<ul><li>Five years of relevant technical building maintenance experience that includes demonstrated skills to maintain and repair electrical, heating and ventilating, plumbing, waste drainage and fire suppression systems.</li>
<li>Knowledge of methods, tools and materials used in construction, maintenance and repair of buildings, grounds and building equipment and systems.</li>
<li>Availability to be on call when needed</li>
<li>Familiarity with basic carpentry; roof repairs; floor coverings; plumbing fixture maintenance and repair; and painting methods.</li>
<li>Ability to multi task, prioritize, provide direction, follow oral and written instructions and maintain effective working relationships with staff, clients and outside maintenance contractors.</li>
<li>Strong interpersonal, listening and clear communication skills. Bilingual preferred.</li>
<li>Ability to work flexible schedules and be on-call for emergencies.</li>
<li>Knowledge of hazardous chemical safety procedures.</li>
<li>Ability to lift fifty pounds.</li>
<li>Ability to work independently with minimal supervision and as a part of a team.</li>
<li>Valid California driver&rsquo;s license and excellent driving record.</li>
<li>Commitment to the St. Anthony&rsquo;s Statement of Values and desire to work for a social service agency serving the poor</li></ul><br>
<p></p>
<p>
We honor diversity and respect the religious commitments of all employees and applicants. In turn, our employees respect the Franciscan traditions and Catholic Social Teachings on which this organization is based, and they support the mission of St. Anthony&rsquo;s</p></div>

Maintenance Tech

IQVIA

<div><div><div>San Francisco, United States of America | Full time | Home-based | R1530571</div><div><div><b>
Job available in additional locations</b></div></div></div><p></p><div><div><br>
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product&rsquo;s value to payers, physicians and patients. A significant part of our business is acting as the company&rsquo;s sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.</div><div>
IQVIA has the world&rsquo;s largest Commercial Sales &amp; Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.</div><div>
We are excited to announce that in partnership with our client, LENZ Therapeutics, we are currently looking for Pharmaceutical<b> Inside Sales Representative/Clinical Specialist </b>to join our team. In this position, you will discuss clinical information with Eye Care Physician (ECP) in the presbyopia space. The <b>Inside Sales Representative/Clinical Specialist </b>is primarily responsible for calling optometry and ophthalmology offices to discuss the presbyopia disease state and related clinical information with the Eye Care Physician. This role will be accountable for multiple productivity metrics and overachieving on key objectives. This is accomplished by establishing mutually beneficial business relationships with targeted eye care physicians in the presbyopia market. The Inside Clinical Call Specialist is also responsible for coordinating strategies with appropriate teammates to maximize productivity metrics and goals in the assigned territory.</div><div><b>
RESPONSIBILITIES</b></div><div>
Successful candidates will demonstrate ability in these areas; Specific responsibilities and tasks may extend beyond the below; however, these are descriptive of the role</div><ul><li>
Initiate outbound calls to Optometrists and Ophthalmologists to deliver effective discussions about presbyopia and related clinical information.</li><li>
Deliver key insights/clinical information to physician offices by liaising with receptionists, office-managers and other office staff to get to the Eye Care Physician.</li><li>
Over-Achieve on key productivity, development, and learning objectives.</li><li>
Engage targeted ECP and office staff with clinical information and services provided in compliance with LENZ Therapeutics&rsquo; policies.</li><li>
Ensure all calls/activities are entered into CRM system at time of discussion.</li><li>
Receive inbound calls if needed during operating hours.</li><li>
Continuous self-learning of the presbyopia market including new developments and updates.</li></ul><div><b>
Qualifications:</b></div><ul><li>
Four-year College Degree - Preferred</li><li>
Eye Care Experience &ndash; Strongly Preferred</li><li>
Minimum 1 to 3 years inside team experience, B2B territory management/account management experience, field team experience - Preferred</li><li>
Inside Pharmaceutical, Device, or MedTech team experience - Preferred</li><li>
Ability to understand and convey accurate complex information to Optometrists and Ophthalmologists, in an educated, articulate, and professional manner</li><li>
Experience developing and maintaining customer relationships</li><li>
Experience maintaining accurate records of all call activities</li><li>
Proven ability to consistently meet/exceed defined territory goals</li><li>
Ability to accept and quickly apply coaching and feedback to improve individual performance and customer experience</li><li>
High work ethic, reliable and punctual in reporting for scheduled work</li><li>
Plan and organize Territory to meet required call targets</li><li>
Make presentations (Details)</li><li>
Keep current with industry knowledge</li><li>
Advance listening, problem-solving and decision-making skills</li><li>
Excellent verbal and written communication skills</li><li>
Ability to effectively manage multiple tasks across multiple systems</li><li>
Ability to be flexible as needed to meet the fluctuating business needs</li><li>
Private, quiet, dedicated workspace required</li><li>
Maintain and update current and prospective target Healthcare professional profiles</li><li>
Maintain a professional image for Client</li><li>
Participate in all required training and team meetings</li><li>
Make complete, accurate and timely submission of all time-keeping, Details, call activity, within the approved CRM</li><li>
Compliance with the Approved Program, and proper use of Approved Materials and Program Budgets</li><li>
Participate or coordinate virtual and live lunch &amp; learns, dinner programs, weekend events, as appropriate</li><li>
Have appropriate interaction with co-program partners or counterparts</li><li>
Ability to collaborate</li><li>
Experience with Salesforce, Veeva preferred</li><li>
Demonstrated ability to manage and develop an assigned territory with minimal supervision</li></ul><div>
#LI-CES</div><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div>
The potential base pay range for this role is $30.00-$32.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.</div></div><div></div>

Inside Sales Representative - 2974556

ImagineArt

<div><h1 class="jobSectionHeader"><b>Principal AI Engineer (LLM Agents &amp; Orchestration)</b></h1><p><b><br>
Role Title:</b> Principal AI Engineer (LLM Agents &amp; Orchestration)
<br>
<b>Focus:</b> Building Autonomous &quot;Super Agents&quot;</p><p></p><h2 class="jobSectionHeader"><b>
Who We Are</b></h2><p>
ImagineArt is redefining the future of digital creativity. We build cutting-edge content creation tools powered by Artificial Intelligence and Machine Learning, helping millions of creators, designers, and storytellers bring their imagination to life &mdash; effortlessly.</p><p>
With a global user base of over 5 million active creators every month, with 20+ AI-powered apps are transforming how people design, edit, and express themselves across images, videos, and beyond.</p><p>
From intuitive AI photo editors to next-gen video creation platforms, our products are designed to make creativity accessible, fast, and limitless.</p><p>
At ImagineArt, we&rsquo;re a team of innovators, builders, and dreamers driven by passion, purpose, and the belief that technology should inspire creativity, not complicate it.</p><h3 class="jobSectionHeader"><b>
If you&rsquo;re excited about shaping the next wave of AI-powered creativity, ImagineArt is the place to be.</b></h3><p></p><h3 class="jobSectionHeader"><b>
About the Role</b></h3><p>
We are looking for a deep expert in Large Language Models (LLMs) to lead the architectural development of our new &quot;Super Agent&quot; within Chatly. You will move beyond simple chat interfaces to build autonomous agents capable of complex reasoning, tool usage, and seamless integration with external workflows.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li><p><b>
Agent Architecture:</b> Design and implement stateful agentic workflows (using frameworks like LangGraph or custom Python/TypeScript solutions) that can plan, execute, and self-correct.</p></li><li><p><b>
Integration Ecosystem:</b> Build the &quot;hands&quot; of the agent. Develop robust integration layers that allow the LLM to interact with our internal APIs, databases, and third-party tools reliably.</p></li><li><p><b>
Latency &amp; Reliability:</b> Optimize inference pipelines for speed (streaming, token optimization) and reliability (handling hallucinations, structured output validation).</p></li><li><p><b>
Memory Systems:</b> Architect advanced RAG (Retrieval-Augmented Generation) systems to give the Super Agent persistent memory and context awareness across sessions.</p></li><li><p><b>
Evaluation &amp; Observability:</b> Establish a rigorous testing framework for non-deterministic model outputs to ensure the agent behaves as expected in production.</p></li></ul><h3 class="jobSectionHeader"><b>
Technical Requirements</b></h3><ul><li><p><b>
Core Stack:</b> Deep proficiency in Python (or TypeScript) and the modern AI stack (LangChain, LlamaIndex, DSPy).</p></li><li><p><b>
Model Internals:</b> Strong grasp of how to leverage specific model strengths (e.g., GPT-4o for reasoning, Haiku/Flash for speed) and experience with <b>Function Calling/Tool Use</b>.</p></li><li><p><b>
Vector Search:</b> Hands-on experience with vector databases (Pinecone, Milvus, Weaviate) and embedding strategies.</p></li><li><p><b>
System Design:</b> Experience designing event-driven architectures where agents respond to triggers, not just user prompts.</p></li></ul><p><b>
Why Join Us?</b></p><ul><li><p>
Opportunity to work on innovative AI products like <b>Chatly</b> and <b>Imagine</b>, shaping the future of creativity and user interaction.</p></li><li><p>
Be part of a passionate, fast-moving team that values innovation and data-driven decisions.</p></li><li><p>
Competitive compensation and benefits.</p></li><li><p>
A culture where learning, growth, and experimenting with new ideas are deeply encouraged.</p></li></ul></div><p></p>

Principal AI Engineer (LLM Agents & Orchestration)

Encore Global

<div><p><b>Position Overview</b></p><p>
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.</p><p></p><p><b><br>
Key Job Responsibilities</b></p><p><i>
Equipment Operation</i></p><ul><li>Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.</li></ul><p></p><p><i><br>
Customer Service</i></p><ul><li>Strives to exceed the expectations and needs of internal and external customers.
</li><li>Maintains a positive relationship with all clients through effective communication.
</li><li>Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.</li><li>Monitors events and checks in on customers throughout the day.</li><li>Understands and fosters the hotel/client relationship.</li></ul><p></p><p><i><br>
Technical Ability</i></p><ul><li>Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.</li><li>Handles equipment challenges and changes in a timely and professional manner.</li></ul><p></p><p><i><br>
Systems Knowledge</i></p><ul><li>Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
</li><li>Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
</li><li>Increases revenue by utilizing floor up-selling techniques.
</li><li>Works with clients to finalize invoices.
</li><li>Completes order entries in Navigator, as needed.</li></ul><p></p><p><b><br>
Job Qualifications</b></p><ul><li>High School Diploma required. Associate&rsquo;s degree is preferred.</li><li>Internal applicants must meet/complete all training and certification requirements as determined by Encore&rsquo;s Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: https://tinyurl.com/yaznwvk7</li><li>External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths</li><li>1 year of customer service or hospitality experience is preferred.</li><li>1 year of audio-visual experience or equivalent in an educational environment is preferred.</li><li>A valid driver&rsquo;s license is required for team members that may operate Company vehicles.</li><li>Additional DOT requirements may need to be met if applicable.</li><li>Must be able to lift 50 lbs.</li></ul><p></p><p><b><br>
Competencies</b></p><p><i>
Deliver World Class Service</i></p><ul><li>Hospitality</li><li>Ownership</li></ul><p><i>
Do The Right Thing</i></p><ul><li>Instills Trust</li><li>Safety Conscious</li></ul><p><i>
Drive Results</i></p><ul><li>Action Oriented</li></ul><p><i>
See The Big Picture</i></p><ul><li>Tech Savvy</li></ul><p><i>
Value People</i></p><ul><li>Communicates Effectively</li></ul><p></p><p><br>
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy &amp; pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).</p><p></p><p><b><br>
Physical Requirements</b></p><p>
Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never.</p><p></p><ul><li><br>
Sitting: 2-3 Hours</li><li>Standing: 4-5 Hours</li><li>Walking: 4-5 Hours</li><li>Stooping: 2-3 Hours</li><li>Crawling: 2-3 Hours</li><li>Kneeling: 2-3 Hours</li><li>Bending: 2-3 Hours</li><li>Reaching (above your head): 2-3 Hours</li><li>Climbing: 0-1 Hours</li><li>Grasping: 4-5 Hours</li></ul><p><i>
Lifting Requirements</i></p><ul><li>0 - 15 lbs:* Continuously</li><li>16 - 50 lbs*: Frequently</li><li>51 - 100 lbs: Occasionally</li><li>Over 100 lbs: Occasionally</li></ul><p><i>
Carrying Requirements</i></p><ul><li>0 - 15 lbs*: Continuously</li><li>16 - 50 lbs*: Frequently</li><li>51 - 100 lbs: Occasionally</li><li>Over 100 lbs: Never</li></ul><p><i>
Auditory/Visual Requirements</i></p><ul><li>Close Vision: Continuously</li><li>Distance Vision: Continuously</li><li>Color Vision: Frequently</li><li>Peripheral Vision: Occasionally</li><li>Depth Perception: Frequently</li><li>Hearing: Continuously</li></ul><p><i>
Pushing/Pulling Requirements</i></p><ul><li>0 - 15 lbs*: Continuously</li><li>16 - 50 lbs*: Frequently</li><li>51 - 100 lbs*: Frequently</li><li>Over 100 lbs: Occasionally</li></ul><p></p><p><br>
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*</p><p></p><p><br>
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p></p><p><b><br>
Work Environment</b></p><p><i>
Hotel</i></p><p>
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.</p><p></p><p><i><br>
Warehouse</i></p><p>
Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.</p><p></p><p><br>
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.</p><br>
Hourly Pay Range: $22.00 - $24.00<p><br>
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.</p><p>
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.</p><p>
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.</p></div>

Event Technician, Audio Visual - Palace Hotel San Francisco

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