airport ramp agent

call center agent (on-call) Jobs in San Francisco United States

call center agent (on-call)

front desk agent Jobs in San Francisco United States

front desk agent

service desk analyst Jobs in San Francisco United States

service desk analyst

airline customer service agent

<div>Overview:
<div>
Pacific Aviation is hiring <b>bilingual Airline Customer Service Agents</b> at <b>San Francisco International Airport (SFO)</b> to support international airline operations in a part-time role. If you&rsquo;re fluent in <b>English and Mandarin or Cantonese</b>, and you enjoy helping others in fast-paced environments, this could be your runway to an exciting aviation career.</div><div>
For over 25 years, Pacific Aviation has partnered with the world&rsquo;s finest airlines to deliver exceptional service. Our team thrives on collaboration, professionalism, and shared success&mdash;and we&rsquo;re excited to welcome new teammates who share these values.</div><div></div><div><b><br>
Click Here to Apply!!</b></div>
Responsibilities:
<ul><li>Assist passengers during check-in, boarding, and arrivals</li><li>
Verify travel documents and process boarding passes accurately</li><li>
Answer questions and offer directions in both English and Mandarin or Cantonese</li><li>
Communicate clearly and respectfully with travelers and airline personnel</li><li>
Support the overall flow of passenger operations within the terminal</li><li>
Deliver consistent, courteous service under pressure in a dynamic airport setting</li><li>
Collaborate with team members and supervisors to maintain high service standards</li><li>
Uphold airline policies and ensure a secure environment for passengers and staff</li></ul>
Qualifications:
<ul><li>Fluent in <b>English and Mandarin or Cantonese</b> (required)</li><li>
Strong communication and customer service skills</li><li>
Computer literacy and accurate data entry</li><li>
Calm, solution-oriented mindset in high-pressure situations</li><li>
Physical stamina to stand and walk for extended periods</li><li>
Willingness to attend <b>5 days of required computer training</b></li><li>
Authorized to work in the United States</li><li>
Must pass a background check and drug screening</li></ul><div></div><div><div><div><div><div><h2 class="jobSectionHeader"><b><br>
Benefits</b></h2><div><ul><li><b>
Hourly Rate:</b> $23.15 per hour</li><li><b>
Fully Paid Medical, Dental, and Vision Insurance</b> &ndash; for you and your dependents</li><li><b>
401(k)</b> with company match</li><li><b>
Paid Time Off</b></li><li><b>
Paid Training</b></li><li><b>
Uniform Provided</b></li><li><b>
Discounted BART Clipper card or employee parking permit</b></li><li><b>
Referral Bonus</b></li><li><b>
Cell Phone Plan Reimbursement</b></li></ul></div></div></div></div></div></div></div><div></div>

Airline Customer Service Agent

Worldwide Flight Services

<div><div><div><h2 class="jobSectionHeader"><b>About WFS</b></h2>
</div><div><p>
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2>
</div><div><p>
Responsible to greet and assist customers and ensure proper documentation and communication, internally and externally, for import operations.</p><p></p><p><br>
https://youtu.be/4HX-UknNVog</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2>
</div><div><ul><li>Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.</li><li>
Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.</li><li>
Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment&rsquo;s arrival at warehouse facility or on hold.</li><li>
Provide assistance to customers arriving to retrieve their documents and freight.</li><li>
Collect appropriate charges and document method of payment.</li><li>
Process &ldquo;Customs Out&rdquo; (proof of delivery) for every transaction before the customer&rsquo;s departure.</li><li>
Assist in completion of MAWBS for over-the-counter shipments.</li><li>
Confirm all bookings are accepted</li><li>
Confirm TSA mandatory screening.</li><li>
Confirm Dangerous Goods (DG) have been checked within aircraft limits and Follow specific procedure for DG shipments when received, including when shipment is abandoned by consignee.</li><li>
Data capture AWB information into airline system(s).</li><li>
Manifest flight based on information received from the warehouse.</li><li>
Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft.</li><li>
Verify post flight inventory with documents on hand.</li><li>
File maintenance of all pertinent documents and records.</li><li>
Prepare various reports (Irregularity, Weekly Import and/or Export Statistics)</li><li>
Answer incoming calls and responds to emails.</li><li>
Demonstrate diligence required to maintain security under the Airport Police, TSA and United States</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Requirements</b></h2>
</div><div><ul><li>Must be at least 18 years of age.</li><li>
Must possess clean driving record and valid driver's license.</li><li>
Must provide proof of the legal right to work in the United States.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Preferred Skills</b></h2>
</div><div><ul><li>Typing skills with ability to type a minimum of 35 wpm.</li><li>
English proficiency (e.g., reading, writing, speaking, listening).</li><li>
Mental abilities (e.g., visual observation and identification, mental rotation).</li><li>
Interpersonal skills (e.g., customer service, dependability).</li><li>
Work values (e.g., responsibility, honesty, integrity).</li><li>
Knowledge of basic arithmetic and mathematics.</li><li>
Comprehension of airway bill import procedures and government regulations.</li><li>
Attention to detail and organization skills.</li><li>
Ability to follow instructions from supervisor or lead agent.</li><li>
Ability to work as an effective team member.</li><li>
Ability to obtain U.S. Customs seal and license to drive on Airport Operational Area (AOA).</li><li>
Office skills including file maintenance, basic computer knowledge, answering telephone quickly and ability to multi-task.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Physical Requirements/Working Conditions</b></h2>
</div><div><ul><li>Must be able to lift up to 50 lbs.</li><li>
Tolerate moderate to loud levels of noise within the work environment.</li><li>
Stand and remain standing for periods up to 3 hours without sitting.</li><li>
Demonstrate daily a fitness for obligation without impairment due to illegal drugs, sleep deprivation, medication, or alcohol.</li><li>
May be required to work all of the following: irregular hours and/or shifts, including split-shifts; holidays and weekends; overtime; and extended hours.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Perks &amp; Benefits</b></h2>
</div><div><ul><li><b><i>Want your pay in advance?</i></b> Access your pay when you need it through DailyPay app!</li><li><b><i>
Are you a top performer who thrives on recognition?</i></b> On the spot awards offered through the Awardco Platform including gift cards and more!</li><li><b><i>
Need quality medical care?</i></b> Multiple options for both full and part-time employees!</li><li><b><i>
Want WFS Employee Extras? </i></b>Travel Discounts, Pet insurance, Discount Shopping &amp; More!</li><li><b><i>
Looking to stay healthy and improve your life? </i></b>Wellness Programs offered to all employees!</li><li><b><i>
Want to invest in your future? </i></b>401k program offered!</li><li><b><i>
Looking to grow and have a career with us?</i></b> Opportunity for Internal Mobility and transfers available!</li></ul><p></p><p><br>
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.</p></div></div></div>

Air Cargo Customer Service Agent - SFO-201

GAT Airline Ground Support

GAT Airline Ground Support is seeking dynamic, capable, and dependable individuals to join our team of aviation professionals. This position requires no prior experience, offering an excellent opportunity to begin your career in the aviation industry.
<br><br>
<b>Compensation & Benefits:</b><br>
<ul>
<li>Competitive pay starting at $22.04 - The pay rate listed in this post is what the company reasonably expects to pay for this position upon hire. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.</li>
<li>Company-provided uniforms</li>
<li>Daily pay options</li>
<li>Paid training</li>
<li>401(k) matching</li>
<li>Opportunities for career advancement into leadership roles and other positions within the company</li>
</ul>
<b>Position Overview:</b><br>
As a Ramp Agent, you will be responsible for the safe and efficient loading and unloading of customer baggage, operating ground service equipment, and coordinating the servicing of arriving and departing aircraft. You will also prepare aircraft cabins for departure, assist with ramp services (including waste disposal and re-servicing of aircraft), and assist customers as needed. This position may require you to work with multiple carriers and fulfill various duties as assigned. Ramp Agents must be comfortable interacting with customers and proficient in using computers. The role requires the ability to work under stress, meet rigid time constraints, and work outdoors in various weather and noise conditions.
<br><br>
<b>Key Responsibilities:</b><br>
<ul>
<li>Safely lift, load, unload, and transport baggage, mail, and cargo from the aircraft to the airport</li>
<li>Guide aircraft to and from gate positions to maintain on-time connections</li>
<li>Protect baggage and other equipment from damage, loss, and adverse weather conditions</li>
<li>Operate ground equipment such as tugs, cargo carts, service trucks, and belt loaders</li>
<li>Ensure ground equipment is available in the ramp area and bag room for upcoming flights</li>
<li>Prepare the cabin for customer boarding, including cleaning seats, seat pockets, floors, galleys, and lavatories</li>
<li>Assist with record-keeping and documentation to ensure accurate routing of baggage</li>
<li>Adhere to safety guidelines and maintain safe working conditions for yourself and others</li>
<li>Communicate effectively with managers and lead agents to manage daily schedules</li>
<li>Report equipment issues and breakdowns to facilitate quick repairs</li>
<li>Work with multiple carriers, as needed, and perform other duties as assigned Requirements:</li>
<li>Must be at least 18 years of age</li>
<li>Able to work in extreme conditions (e.g., hot and cold weather) and small spaces</li>
<li>Must have a high school diploma or equivalent (GED)</li>
<li>Must be able to read, speak, and understand the English language fluently. Basic computer proficiency for record-keeping and baggage routing</li>
<li>Possession of a valid driver's license with a good driving record</li>
<li>Strong teamwork, collaboration, and communication skills</li>
<li>Flexibility to work nights, weekends, and holidays</li>
<li>Ability to adapt to changing priorities and manage time effectively</li>
<li>Must pass an extensive post-offer, pre-employment background check, including fingerprinting and a criminal history record check as mandated by federal law.</li>
<li>Must successfully complete and pass a pre-employment drug test.</li>
</ul>
<b>Equal Opportunity Employer Statement:</b><br>
GAT Airline Ground Support is an equal opportunity employer that makes hiring decisions based on business needs and the best-qualified candidates available. We do not discriminate in our hiring practices based on any protected category. Employment with GAT Airline Ground Support is contingent upon the successful completion of a drug screen, a clean driving record, a 10-year criminal history check, and proof of high school or GED completion.

Airport Ramp Agent

Intercom

<div><div><p>Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.</p>
<p>
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.</p>
<p>
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.</p></div><div><h2 class="jobSectionHeader"><b>
What's the opportunity?</b></h2>
<p>
Intercom is building a<b> GTM Data Products </b>team to embed machine learning and AI directly into our Sales and Marketing workflows.</p>
<p>
We are hiring a Senior GTM Data Scientist to design and deploy predictive systems that materially improve:</p>
<ul>
<li>Customer acquisition (e.g. via lead scoring, attribution)</li>
<li>Sales efficiency (e.g. via book carves, sales quotas)</li>
<li>Customer retention and expansion (e.g. via revenue prediction)</li>
</ul>
<p>This is not a reporting role.</p>
<p>
This role owns end-to-end data products - from problem framing and modeling to deployment and operational integration - that directly influence how our GTM organization prioritizes leads, manages accounts, allocates resources, and drives revenue.</p>
<p>
You&rsquo;ll work closely with Marketing, Sales, and RevOps leadership to build ML-powered systems that change how decisions are made at scale.</p>
<p>
If you are excited about building applied machine learning systems that generate measurable revenue impact, this role is for you.</p>
<h2 class="jobSectionHeader"><b>
What will I be doing?</b></h2>
<div><ul><li><b>Build Revenue-Impacting ML Systems</b></li></ul>
</div><ul><li>Develop, deploy, optimize predictive models (lead scoring, account prioritization, marketing attribution, revenue estimation)</li>
<li>Productionize models into operational systems (Salesforce, Marketo, outbound workflows)</li>
<li>Monitor model performance and iterate for measurable business lift</li>
<li>Design and implement experimentation frameworks (A/B testing, holdouts, incremental lift measurement)</li>
<li>Apply advanced techniques when appropriate (e.g., causal inference, uplift modeling, segmentation, LTV modeling)</li>
</ul>
<p>You don&rsquo;t just build models - you ensure they change behavior.</p>
<div>
<ul><li><b>Own End-to-End Data Products</b></li></ul>
</div><ul><li>Translate ambiguous business problems into clear, measurable objectives</li>
<li>Define GTM data products vision, success metrics, and roadmap</li>
<li>Ensure integration into existing workflows and systems</li>
<li>Lead stakeholder alignment and change management</li>
<li>Secure buy-in from system owners before replacing or enhancing existing solutions</li>
</ul>
<p>You operate as a mini GM for your data products.</p>
<p>
 3<b>. Architect Scalable Data Foundations</b></p>
<ul>
<li>Design robust data pipelines and modeling infrastructure in collaboration with Data Engineering / Data Infrastructure</li>
<li>Ensure data quality, governance, and reproducibility</li>
<li>Elevate the team&rsquo;s standards for experimentation, documentation, and knowledge sharing</li>
<li>Push adoption of new tools and AI capabilities where appropriate</li>
</ul>
<p>You raise the technical bar for the GTM organization.</p>
<h2 class="jobSectionHeader"><b>
What impact might I have?</b></h2>
<p>
Within 6-12 months, you might:</p>
<ul>
<li>Launch predictive models that materially improve conversion, expansion, or retention</li>
<li>Reduce inefficiencies in Sales workflows through automation</li>
<li>Help leadership make investment decisions backed by rigorous data science</li>
<li>Influence GTM strategy through quantitative insight and modeling</li>
</ul>
<p>Success is measured in business outcomes - not dashboards built.</p>
<h2 class="jobSectionHeader"><b>
What we&rsquo;re looking for</b></h2>
<p><b>
Experience</b></p>
<ul>
<li>5+ years in Data Science, Applied ML, or Advanced Analytics</li>
<li>Experience building predictive models deployed into production environments</li>
<li>Experience working with Sales, Marketing, or GTM teams in a B2B SaaS environment preferred</li>
<li>Proven track record influencing senior stakeholders through data</li>
</ul>
<p><b>Technical Skills</b></p>
<ul>
<li>Expert-level SQL</li>
<li>Advanced Python or R for modeling and experimentation</li>
<li>Strong foundation in statistics and experimental design</li>
<li>Experience with:</li>
<li><ul><li>Predictive modeling</li>
<li>Feature engineering</li>
<li>Model evaluation &amp; validation</li>
<li>Causal inference or uplift modeling (strong plus)</li>
<li>Model deployment &amp; monitoring (strong plus)</li>
</ul></li>
</ul><p><b>Mindset &amp; Leadership</b></p>
<p>
You are:</p>
<ul>
<li>A trusted advisor who influences strategy, not just execution</li>
<li>Deeply curious about the &ldquo;why&rdquo; behind business metrics</li>
<li>Comfortable operating with autonomy in ambiguous environments</li>
<li>AI-first: you look for opportunities to automate, optimize, and scale</li>
<li>Clear and compelling in communication - you turn complex models into strategic decisions</li>
<li>Impact-oriented: you prioritize work that moves revenue</li>
</ul><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<p>
We are a well-treated bunch with awesome benefits! If there&rsquo;s something important to you that&rsquo;s not on this list, talk to us! :)</p>
<ul>
<li>Competitive salary and meaningful equity</li>
<li>Comprehensive medical, dental, and vision coverage</li>
<li>Regular compensation reviews - great work is rewarded!</li>
<li>Flexible paid time off policy</li>
<li>Paid Parental Leave Program</li>
<li>401k plan &amp; match</li>
<li>In-office bicycle storage</li>
<li>Fun events for Intercomrades, friends, and family!</li>
</ul>
<ul><li>Proof of eligibility to work in the United States is required</li></ul>
<p>
The base salary range for candidates within the San Francisco Bay Area is $197,600 - $246,713. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
</p><p>#LI-Hybrid</p></div><div><p><b>
Policies</b></p>
<p>
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.</p>
<p>
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
</p><p>Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.</p></div></div>

Senior GTM Data Scientist New

HealthRIGHT 360

HealthRIGHT360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.
<br><br>
The Integrated Care Center Clinic is a federally qualified health centersthat provideprimary care, behavioral health, addiction treatment, psychiatry, dental care, and more. We provide care to those most in need including those who are suffering from homelessness, mental illness, substance use, mental illness, and chronic medical conditions. We provide team basedcare in an integrated care setting. We are looking for a mission driven,service leader who works well in a team, has experience with managing and supporting staff, champions quality improvement, leads change, and is excited to innovate.
<br><br>
This is a union eligible position.
<br><b>This is an On Call position:</b> shift hours and days vary as needed.
<br><br>
This is a union eligible position. This is an On-Call Call Center Agent.
<br><br>
This position is a remote, work-from-home role, scheduled Monday through Friday, 8:45 AM to 5:15 PM.
<br><br>
<b>Please note the following on-site requirements:</b><br>
<ul>
<li>If you experience intranet or connectivity issues that cannot be resolved within one hour, you will be required to report to the clinic (on-site) to complete your workday.</li>
<li>On-site attendance is mandatory for the all-staff meeting held on the first Wednesday of each month.</li>
</ul>
The purpose of this role to provide excellent customer service to both external and internal clients, answer high volume of calls, schedule medical, dental, and behavioral health appointments, provide support to clinic, direct phone inquiries to appropriate departments, and provide program information to all callers.
<br><br>
KEY RESPONSIBILITIES
<br><br>
Incoming calls
<br><br>
<ul>
<li>Answers a high volume of calls and schedules appointments for all patients with a high degree of accuracy.</li>
<li>Knowledgeable of primary medical care, behavioral, and dental services to provide accurate information to all callers.</li>
<li>Maintains average call time and as indicated in call center guidelines.</li>
<li>Maintains average call volume as indicated in call center guidelines.</li>
<li>Monitors incoming calls and works with Call Center Manager to minimize abandoned call rates.</li>
<li>Knowledgeable about insurances and funding programs, such as MediCal, MediCare, Healthy San Francisco, Family PACT, and commercial insurances.</li>
<li>Communicates sliding fee scale policies to patients appropriately.</li>
<li>Communicates clearly on the phone and accurately documents and assigns messages and faxes.</li>
<li>Confirms and updates contact information for all patients at every contact.</li>
</ul>
Outgoing calls
<br><br>
<ul>
<li>Makes follow-up calls for any messages left.</li>
<li>Completes robust confirmation calls for all next day appointments.</li>
<li>Robust confirmation calls include confirming reason for visit, necessity of visit, appointment time, appointment provider, verification of insurance, notification of any co-pays, deductibles, share of costs, or payments due, and any paperwork that may be needed to be completed.</li>
<li>Assist with scheduling changes by contacting patients to reschedule appointments.</li>
</ul>
Documentation Responsibilities
<br><br>
<ul>
<li>Accurately documents and routinely updates required patient information in electronic health record system.</li>
<li>Documents billing notes and general medical appointment reminders in the appointment screen, as well as in the patient information screens.</li>
<li>Collects and verifies contact information at every call.</li>
<li>Enters patient insurance information for patients and verifies eligibility with patient.</li>
<li>Documents appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriately.</li>
<li>Productivity: All calls must be answered within 3 minutes. Agent must be able to answer a minimum of 1500 calls (based on number of staff and total number of calls) per month.</li>
</ul>
Customer Service
<br><br>
<ul>
<li>All communications, both internal and external, must be delivered with excellent customer service.</li>
<li>Must be courteous and professional for all patient interactions.</li>
<li>Must talk to patients and clients in a caring and non-judgmental manner.</li>
<li>Must be able to deliver care in a culturally and linguistic sensitive manner.</li>
<li>Must ensure to use patient’s preferred name and pronouns.</li>
<li>Must adhere to scripted phrases, welcoming patients and thanking them for their phone calls.</li>
<li>Listens and documents patient complaints, and routs calls to appropriate staff for swift resolution.</li>
</ul>
QUALIFICATIONS
<br><br>
Education, Certification, and Experience
<br><br>
<b>Required:</b><br>
<ul>
<li>Prior experience in front desk reception, administrative and/or customer service</li>
<li>Exhibits a professional demeanor, and can discreetly handle sensitive and confidential information and ability to work under pressure</li>
<li>Strong organizational, interpersonal, listening, speaking and written communication skills</li>
<li>Ability to assist callers in an approachable and welcoming manner</li>
<li>Ability to work effectively with all levels and types of employees, management, clients and guests</li>
<li>Ability to work cooperatively and effectively as part of a team</li>
<li>Ability to multi-task and work well independently and under pressure in a fast-paced environment; detail-oriented</li>
<li>Strong proficiency with Microsoft Office applications (Excel, Outlook and Word), specifically Word Outlook and internet applications</li>
<li>Experience working with staff and volunteers</li>
<li>Working knowledge of computerized medical scheduling and billing systems</li>
<li>Knowledge of HIPAA regulations</li>
<li>Excellent attention to detail, ability to work independently and strong organizational skills</li>
<li>Commitment to working with diverse communities, including communities of color, homelessness, and users of illegal substances, HIV/AIDS patients and persons with mental health concerns</li>
<li>High School Diploma, GED or equivalent accreditation.</li>
<li>Bilingual language capacity (Spanish/English)</li>
</ul>
<b>Desired:</b><br>
<ul>
<li>2 years’ experience working in a medical setting (or call center), preferably in a community clinic with medical experience</li>
<li>Familiarity with other community agencies in the Bay Area to make appropriate referrals</li>
<li>Understanding of harm reduction philosophy and ability to provide non-judgmental, client-centered services</li>
<li>Must complete background check and Livescan.</li>
<li>Covid-19 vaccine and booster isrequiredfor this position. Exemptions are not accepted.</li>
<li>We will consider for employment qualified applicants with arrest and conviction records.</li>
</ul>


Call Center Agent (On-Call)

Giga

<div>
 <strong>
  About Giga
  <br/>
  <br/>
 </strong>
 Giga has recently raised a $61M Series A and has several paying customers, including DoorDash. We&rsquo;re building the next generation of customer experience &mdash; real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world&rsquo;s largest enterprises.
 <br/>
 <br/>
 It&rsquo;s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.
 <br/>
 <br/>
 The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:
 <br/>
 <br/>
 <ul>
  <li>
   Voice AI startup Giga raises $61M Series A
  </li>
  <li>
   DoorDash and Giga Partnership
   <br/>
   <br/>
  </li>
 </ul>
 Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!
 <br/>
 <br/>
 <strong>
  The Role
  <br/>
  <br/>
 </strong>
 We're looking for new grad engineers to help build the systems that power our AI agents. You'll work across the backend, from data pipelines and integrations to agent infrastructure, shipping features alongside experienced engineers.
 <br/>
 <br/>
 This is a role where you'll contribute to real problems from day one. We expect you to ramp up quickly, take ownership of your work, and operate with increasing independence as you learn the codebase.
 <br/>
 <br/>
 <strong>
  What You'll Work On
  <br/>
  <br/>
 </strong>
 You'll contribute to projects across our stack. Some examples:
 <br/>
 <br/>
 <ul>
  <li>
   Atlas: Building features for our AI assistant: charts and alerts in Slack, natural language queries, and expanding Atlas to manage platform resources
  </li>
  <li>
   Activity Stream: Log visualization with filters, timestamps, and frequency charts to give visibility into agent behavior
  </li>
  <li>
   Dynamic knowledge: Adding time-based knowledge (like ongoing incidents) that auto-updates from sources like status pages
  </li>
  <li>
   Agent memory: Conversation awareness and recent interaction lookups so agents remember context across sessions
   <br/>
   <br/>
  </li>
 </ul>
 You'll be paired with senior engineers on larger initiatives while also owning smaller projects end-to-end as you ramp up.
 <br/>
 <br/>
 <strong>
  You Might Be a Fit If You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Are graduating (or recently graduated) with a CS degree or equivalent background
  </li>
  <li>
   Have internship experience or significant projects where you wrote production-quality code
  </li>
  <li>
   Can take a problem, figure out an approach, and unblock yourself when you get stuck
  </li>
  <li>
   Prefer shipping over perfection but still care about quality
  </li>
  <li>
   Want to work at a startup where you'll have real responsibility early
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Perks &amp; Benefits
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  <br/>
 </strong>
 <ul>
  <li>
   Catered lunch daily
  </li>
  <li>
   Dinner stipend
  </li>
  <li>
   $150/month wellness benefit (gym, fitness classes, mental health)
  </li>
  <li>
   401(k) plan
  </li>
  <li>
   Commuter benefits
  </li>
  <li>
   Medical, dental, and vision coverage
   <br/>
   <br/>
  </li>
 </ul>
 Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
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 <br/>
 Compensation Range: $160K - $250K
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</div>


Software Engineer (New Grads) - San Francisco

ImagineArt

<div><h1 class="jobSectionHeader"><b>Principal AI Engineer (LLM Agents &amp; Orchestration)</b></h1><p><b><br>
Role Title:</b> Principal AI Engineer (LLM Agents &amp; Orchestration)
<br>
<b>Focus:</b> Building Autonomous &quot;Super Agents&quot;</p><p></p><h2 class="jobSectionHeader"><b>
Who We Are</b></h2><p>
ImagineArt is redefining the future of digital creativity. We build cutting-edge content creation tools powered by Artificial Intelligence and Machine Learning, helping millions of creators, designers, and storytellers bring their imagination to life &mdash; effortlessly.</p><p>
With a global user base of over 5 million active creators every month, with 20+ AI-powered apps are transforming how people design, edit, and express themselves across images, videos, and beyond.</p><p>
From intuitive AI photo editors to next-gen video creation platforms, our products are designed to make creativity accessible, fast, and limitless.</p><p>
At ImagineArt, we&rsquo;re a team of innovators, builders, and dreamers driven by passion, purpose, and the belief that technology should inspire creativity, not complicate it.</p><h3 class="jobSectionHeader"><b>
If you&rsquo;re excited about shaping the next wave of AI-powered creativity, ImagineArt is the place to be.</b></h3><p></p><h3 class="jobSectionHeader"><b>
About the Role</b></h3><p>
We are looking for a deep expert in Large Language Models (LLMs) to lead the architectural development of our new &quot;Super Agent&quot; within Chatly. You will move beyond simple chat interfaces to build autonomous agents capable of complex reasoning, tool usage, and seamless integration with external workflows.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li><p><b>
Agent Architecture:</b> Design and implement stateful agentic workflows (using frameworks like LangGraph or custom Python/TypeScript solutions) that can plan, execute, and self-correct.</p></li><li><p><b>
Integration Ecosystem:</b> Build the &quot;hands&quot; of the agent. Develop robust integration layers that allow the LLM to interact with our internal APIs, databases, and third-party tools reliably.</p></li><li><p><b>
Latency &amp; Reliability:</b> Optimize inference pipelines for speed (streaming, token optimization) and reliability (handling hallucinations, structured output validation).</p></li><li><p><b>
Memory Systems:</b> Architect advanced RAG (Retrieval-Augmented Generation) systems to give the Super Agent persistent memory and context awareness across sessions.</p></li><li><p><b>
Evaluation &amp; Observability:</b> Establish a rigorous testing framework for non-deterministic model outputs to ensure the agent behaves as expected in production.</p></li></ul><h3 class="jobSectionHeader"><b>
Technical Requirements</b></h3><ul><li><p><b>
Core Stack:</b> Deep proficiency in Python (or TypeScript) and the modern AI stack (LangChain, LlamaIndex, DSPy).</p></li><li><p><b>
Model Internals:</b> Strong grasp of how to leverage specific model strengths (e.g., GPT-4o for reasoning, Haiku/Flash for speed) and experience with <b>Function Calling/Tool Use</b>.</p></li><li><p><b>
Vector Search:</b> Hands-on experience with vector databases (Pinecone, Milvus, Weaviate) and embedding strategies.</p></li><li><p><b>
System Design:</b> Experience designing event-driven architectures where agents respond to triggers, not just user prompts.</p></li></ul><p><b>
Why Join Us?</b></p><ul><li><p>
Opportunity to work on innovative AI products like <b>Chatly</b> and <b>Imagine</b>, shaping the future of creativity and user interaction.</p></li><li><p>
Be part of a passionate, fast-moving team that values innovation and data-driven decisions.</p></li><li><p>
Competitive compensation and benefits.</p></li><li><p>
A culture where learning, growth, and experimenting with new ideas are deeply encouraged.</p></li></ul></div><p></p>

Principal AI Engineer (LLM Agents & Orchestration)

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