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service desk analyst

L.E.K. Consulting

<div>
 Location
 <br/>
 <br/>
 San Francisco
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 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  About L.E.K. Consulting:
  <br/>
  <br/>
 </strong>
 L.E.K. Consulting (&ldquo;L.E.K.&rdquo;) is a global management consulting firm that uses deep industry expertise and rigorous analysis to help business leaders achieve practical results with real impact. It is uncompromising in its approach to helping clients consistently make better decisions, delivering improved business performance, and creating greater shareholder returns. The firm advises and supports global companies that are leaders in their industries &mdash; including the largest private and public sector organizations, private equity firms, and emerging entrepreneurial businesses. Founded more than 35 years ago, L.E.K. employs more than 2,200 professionals across the Americas, Asia-Pacific, and Europe and is recognized as a top consulting firm to work for. For more information, go to www.lek.com.
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 <strong>
  Overview Of Service Desk Analyst I
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  <br/>
 </strong>
 The L.E.K. IT Department is seeking a Service Desk Analyst I to join the team. This position will report directly to the Regional Service Desk Manager.
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 The Service Desk Analyst I provides excellent face to face customer service, follows instructions to deliver zero defect deployments, takes direction well, executes assigned project tasks on time, and is self-motivated.
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 <strong>
  Responsibilities Include, But Are Not Limited To
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  <br/>
 </strong>
 <ul>
  <li>
   Providing level 1 support to the L.E.K. global staff via multiple communication channels including but not limited to phone, video, chat, in person, and email
  </li>
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   Troubleshooting hardware and software issues courteously and expeditiously
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   Keeping inventory accurate and assessing the requirement for IT equipment
  </li>
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   Answering and appropriately handling customer support requests via phone, e-mail, voice mail, and instant messaging.
  </li>
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   Managing regional staff motion procedures such as account creation, laptop imaging and configuration, desk setup, mobile configuration, equipment distribution and collection etc.
  </li>
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   Liaising with regional admin or smart hands to setup/reimage laptops in remote offices when required
  </li>
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   Managing IT equipment upgrades for the region
  </li>
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   Work with supplier warranty to repair broken laptop and mobile
  </li>
  <li>
   Other IT related functions and projects as requested that are not limited to daily support
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   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <em>
  Technical Skills
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 </em>
 <ul>
  <li>
   Understanding of PCs, tablets, mobile phones, peripherals, and various operating systems including but not limited to Windows, Apple iOS, and Android
  </li>
  <li>
   An aptitude for acquiring technical skills and an eagerness to learn about all L.E.K. software and hardware
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   <br/>
  </li>
 </ul>
 <em>
  Work Style
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 </em>
 <ul>
  <li>
   Excellent verbal and written communication skills
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   Excellent customer service, including empathic listening skills
  </li>
  <li>
   Solid self-starter with the ability to work in a team environment
  </li>
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   Excellent follow-up skills to see tasks through to resolution and communicate problem status to end users such as notification of completion, notification of delay, and rationale
  </li>
  <li>
   Excellent organizational skills, prioritizing and managing multiple tasks
  </li>
  <li>
   Solid ability to offer and accept feedback and constructive suggestions
  </li>
  <li>
   Strong people skills and a knack for problem solving
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   <br/>
  </li>
 </ul>
 <em>
  Professional Experience &amp; Education
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 </em>
 <ul>
  <li>
   Experience in a customer focused role
  </li>
  <li>
   Associates and/or bachelor's degree or certificate program
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   <br/>
  </li>
 </ul>
 For more information and to apply, go to
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 <ul>
  <li>
   L.E.K. Consulting is an Equal Opportunity Employer
  </li>
  <li>
   L.E.K. Consulting has a hybrid work model in place for our U.S. offices.
  </li>
  <li>
   In California, the base salary is between $40,000 - $45,000 (USD); placement within this range will vary based on experience and skill level. L.E.K. also offers a performance bonus, profit sharing and other benefits.
  </li>
  <li>
   Applicants for this position must be legally authorized to work in the United States on a permanent basis without the need for employer sponsorship. Unfortunately, we are unable to consider candidates requiring sponsorship for visas, including but not limited to TN, H1-B, F-1, STEM OPT/CPT, or any other work authorization.
  </li>
 </ul>
</div>


Service Desk Analyst

Milestone Technologies

<div><div><div><div><div><h2 class="jobSectionHeader"><b>Company Overview</b></h2>
<p>
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.<br>
<br>
Our seasoned professionals deliver services based on Milestone&rsquo;s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.</p><br>
<h2 class="jobSectionHeader"><b>
Job Overview</b></h2>
<p></p><h3 class="jobSectionHeader"><b>
Would you like to work in a dynamic fast-moving environment that values social interaction as well as technical prowess? We need people who can resolve complex technical issues effectively and efficiently through multiple mediums (chat, ticket, phone). Strong Mac OS and Windows experience required.</b></h3><h3 class="jobSectionHeader"><b>
</b></h3><h3 class="jobSectionHeader"><b>
Job Responsibilities</b><br>
<ul><li><b>Apply critical thinking to complex user requests and provides as much context and information as possible to deliver the best solutions as quickly as possible</b></li><li><b>Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network</b></li><li><b>Support user requests and performs remote installations as needed</b></li><li><b>Assist remote users with access problems ranging from password resets to network access failures</b></li><li><b>Support messaging &amp; calendaring services and content collaboration</b></li><li><b>Support issues with mobile devices</b></li><li><b>Lead in ticket processes and provides coaching for other technicians when workflow deficiencies are identified Have deep understanding of defined team metrics, such as backlog, aging, effectiveness; this technician then takes actions based on the current trends in service</b></li><li><b>Attend and participate in weekly team syncs by driving actionable discussions</b></li><li><b>Display learning agility by actively seeking answers when technically challenged</b></li><li><b>Seek feedback from other Help Desk Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements</b></li></ul></h3><h3 class="jobSectionHeader"><b>
Required Skills</b></h3><ul><li><b>2+ years of experience in a helpdesk role or similar</b></li><li><b>Strong interpersonal communication skills with a high degree of empathy is a must</b></li><li><b>Complete understanding of Microsoft Outlook client</b></li></ul><h3 class="jobSectionHeader"><b>
Strong Mac and Windows technical support experience and Outlook Web Access, with experience resolving complex problems and assisting users with advanced functionality</b><br>
<ul><li><b>Experience in supporting PCs and Windows OS in a commercial or enterprise environment is preferred</b></li><li><b>Applied experience with Microsoft Exchange, including a firm understanding of Groups and permissions is key</b></li><li><b>Comprehensive knowledge of Windows is a plus, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues</b></li><li><b>Deep understanding of fault domain isolation, and root-cause analysis is essential for success in this role</b></li><li><b>Proven experience resolving secure network access problems involving but not limited to digital certificate authentication and client remote access services, either using Juniper Networks or Cisco solutions</b></li><li><b>Working knowledge of video collaboration, including tools like Zoom, WebEx, etc.</b></li><li><b>Strong knowledge of supporting iOS and Android devices in a commercial or enterprise environment</b></li><li><b>Working knowledge of Active Directory and basic AD administration</b></li></ul></h3><p></p><div><br>
#LI-JW1</div><p></p><h2 class="jobSectionHeader"><b><br>
Compensation</b></h2>
<p>
Estimated Pay Range: W2 Contract role<br>
he estimated pay range for this position is USD $32.00/Hr. - USD $35.00/Hr. and is a Non-Exempt role.<br>
<br>
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.</p><br>
<h2 class="jobSectionHeader"><b>
Our Commitment to Diversity &amp; Inclusion</b></h2>
<div>
<p><i>At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.</i><br>
<br>
<i>Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
</i><br>
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<i>We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.</i></p></div></div></div></div></div></div><p></p>

Service Desk Technician L2

CUPERTINO ELECTRIC

<div><div><b>Posting Title: </b>JDE Business Systems Analyst</div><div><b>
Reports To:</b> Director, Enterprise Solutions</div><div><b>
Location: </b>San Jose, California
</div><div><b>Salary Range: </b>$134,000 to $168,000</div><div>
</div><div><div>
Final determination of a successful candidate&rsquo;s starting pay will vary based on a number of factors, including market location and may vary depending on job-related knowledge, skills, education and experience. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. Our compensation reflects the cost of labor across several US geographic markets.</div><p></p><div><b>
WHO WE ARE</b></div><div>
For more than 70 years, Cupertino Electric, Inc. (CEI) has been powered by people who&rsquo;ve built a reputation for delivering high-profile, complex projects. Real, tangible things that alter the landscape and improve lives. But even more than that, we&rsquo;ve built a reputation for integrity. We&rsquo;re problem solvers and innovation seekers. We&rsquo;re team players and safety fanatics. And we always&mdash;always&mdash;do the right thing. Even when no one is looking. Because what we do here is important, but how we do it is everything.</div><div>
</div><div><b>
THE IT TEAM
</b></div><div>Our projects may be complex, but our approach is simple: We build great things and we do it with great people. Using well-designed processes and controls, integrating smart and reliable solutions, and providing access to the information needed, our IT Team comprised of seasoned and experienced professionals, enable the success of the organization. We do this while minimizing operational and financial impact.</div><div>
</div><div><b>
ABOUT THE ROLE</b></div><div>
CEI is seeking a highly motivated professional for the position of IT Business Systems Analyst. The analyst understands business processes and their related IT requirements, specifically as they relate to the HRIS and Payroll systems. The Business Analyst drives the definition, optimization and improvement of new and existing business processes via development of business and functional requirements. The Business Analyst manages process compliance as appropriate (e.g. internal controls, regulatory requirements, other business process, etc.) including development and delivery of documentation and training material.</div><div><ul><li>
Collaborate with Finance &amp; Procurement teams to identify operational needs and address system inefficiencies</li><li>
Document and evaluate Finance processes in conjunction with JDE systems</li><li>
Collect and validate business and technical requirements</li><li>
Translate requirements into detailed technical documentation and specifications</li><li>
Assist in the design of solutions, including data mapping and system integrations</li><li>
Coordinate and oversee system testing, addressing any related issues</li><li>
Address service requests &amp; incidents in collaboration with the business, meeting defined SLAs</li><li>
Work closely with internal stakeholders and external vendors to implement effective system solutions</li><li>
Ensure adherence to IT governance policies and SOX compliance standards</li><li>
Provide ongoing support and training for Finance &amp; Procurement systems</li><li>
Serve as an advisor to other analysts and developers</li></ul></div><div>
As the Business Systems Analyst, you will serve as a conduit between business, IT, and external partners to collaborate on all JDE related requirements, process, documentation, and training. The Analyst will participate in strategy discussions to understand and capture high level business needs and deliver detailed functional specification documents for signoff in preparation for development. As the primary IT owner of the HR module and sub-systems interfacing with them, you will provide effective solutions to the HR &amp; Payroll teams to address business scenarios, and guide them through the appropriate business processes related to setting up Employees, PDBAs, AAIs, budgeting, Payroll runs in the system.</div><div>
</div><div><b>
ABOUT YOU</b></div><div>
You are an experienced professional with a full understanding of systems architecture concepts and methodologies, application platforms and their application, and knowledge of infrastructure platforms and their application. The ideal candidate has an understanding of the following: how a company manages projects and jobs while tracking costs and revenues, cost code structure associated with jobs and projects, analysis and reports to help manage projects and jobs, how to recognize and record profit or loss throughput a project or job. You have experience in the following JD Edwards Modules: General Ledger, Accounts Receivables, Accounts Payable, Fixed Assets, Procurement &amp; Subcontract Management, Contract &amp; Service Billing, and Service Work Orders.</div><div>
</div><div><div><b>
WHAT YOU WILL GAIN</b></div><div>
In this role, you will have the opportunity to integrate your knowledge and expertise into the current processes and procedures of the business. You will make a direct impact on our teams by designing and developing enterprise-wide solutions and applications. You will refine your skillset by effectively communicating technical information to non-technical user groups. You will actively practice one of our core values, Innovation, by identifying system issues, determining root causes, and implementing creative solutions for temporary workarounds and permanent fixes. You&rsquo;ll respond to functional and technical issues including troubleshooting, issue management, and initiate actions with technical support teams as needed. At Cupertino Electric, you will be part of an environment where employees feel that their contributions truly matter&mdash;and you will be part of making that happen.</div><div>
</div><div><div><b>
MINIMUM QUALIFICATIONS</b></div><div><ul><li>
Bachelor&rsquo;s degree in Information Systems, Finance, Procurement, or a related field (relevant experience may substitute for degree).</li><li>
Over 15 years as a business systems analyst supporting finance systems.</li><li>
Experience in construction, engineering, or related industries is advantageous.</li><li>
Knowledge of system implementation lifecycles and change management processes.</li><li>
Familiarity with SOX and data privacy standards is preferred.</li></ul></div><div>
</div><div><div><b>
EDUCATION: </b>A bachelor's degree from an accredited university in business, Management Information Systems (MIS), or an equivalent field is required. Additional years of relevant experience may be considered as a substitute of the degree.</div><div>
</div></div><div>
#LI-DM1</div><div>
#LI-REMOTE</div><div>
</div><div><b>
PLEASE NOTE:</b> CEI will never ask for any money or financial information from applicants during the hiring process. To learn more about &quot;job scams&quot; how to avoid them, click here.</div><div>
</div><div>
CEI is a place where every single person can&mdash;and does&mdash;have an impact on the work we do and the communities we serve. Here, you can build your own story and grow to your full potential. You can collaborate and celebrate with amazing people. And you&rsquo;ll go home every day knowing you helped contribute to important work that shapes people&rsquo;s lives. Our commercial, data center and energy projects may be complex, but our approach is simple. We build great things and we do it with great people.</div><div>
</div><div>
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department, program or project needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.</div><div>
</div><div>
Cupertino Electric, Inc. (CEI) is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.</div><div>
</div><div>
Cupertino Electric Inc. aims to make cei.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, please contact us at ceijobs@cei.com or 1-(877)-747-4CEI.</div></div></div></div></div>

JDE Business Systems Analyst

Amazon Web Services

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Amazon Web Services (AWS) is seeking an experienced, self-motivated, personable, and detail-oriented Analyst Relations (AR) Manager to lead its Security AR program. The AR Manager will manage and execute the company's AR strategy and tactics to effectively communicate key differentiators for AWS Security services.<br>
<br>
The AWS cloud computing platform is used today by millions of businesses and developers around the world, ranging from start-ups to Fortune 50 enterprises. Cloud computing is arguably one of the most impactful developments in technology within the last 20 years. AWS is a pioneer and leader in the fast growing field of cloud computing. Because of this, there are thousands of analysts worldwide who are trying to understand AWS to then help their clients realize the transformation potential of cloud computing for their business. Our role is to inform these analysts and explain how AWS is different from traditional IT infrastructure offerings, and to work with these analysts to understand core customer requirements and concerns.<br>
<br>
The right candidate possesses analyst experience and a track-record of demonstrating successful AR program management &ndash; this includes the ability to quickly understand technically deep topics, successfully deliver on numerous collaborative projects, and manage day-to-day operations related to program activities in a global organization. In this role, the candidate will have a direct opportunity to innovate AWS AR programs and measurement of results via new approaches. He/she must be comfortable with balancing strategic thinking with tactical, detailed execution while working independently, sorting through ambiguously defined problems, and identifying market challenges and opportunities for our customers.<br>
<br>
Key job responsibilities<br>
<ul><li>Develop and execute a global AR program to educate the analyst community specifically focused on Security</li><li>Utilize company AI tools for to automate perception audits, competitive analysis, and evaluation tracking. Simplify complex technical narratives into compelling analyst-ready stories that differentiate AWS</li><li>Proactively manage vendor evaluations, and secure positive placements of AWS in key reports</li><li>Drive analyst awareness of AWS Security offerings and significantly expand analyst understanding of the unique AWS approach to cloud Security</li><li>Deliver on-going AR program activities such as analyst briefings, events, inquiries, reporting and other core program tactics</li><li>Prioritize and manage incoming requests for information, research review, customer references, event speakers, and research</li><li>Write presentations and prepare AWS Executives for engaging with analysts</li><li>Drive alignment with sales, marketing and product teams to maximize awareness of customer requirements, existing market evidence, and AR program impact. Deliver and activate analyst content that reaches desired customer audiences</li></ul></div><h2 class="jobSectionHeader"><b><br>
BASIC QUALIFICATIONS</b></h2><ul><li>6+ years of professional non-internship marketing experience</li><li>Experience using data and metrics to drive improvements</li><li>Experience communicating results to senior leadership</li><li>Previous experience in cloud computing or security via a communications or marketing role</li><li>Experience managing vendor evaluations for Gartner Magic Quadrants and Forrester Waves</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Ability to translate complex concepts into compelling stories</li><li>Passion for working in a lean, fast-paced organization and a desire to own and refine key operational processes and ability to adapt to a fast-changing and evolving role</li><li>Natural tendency to invent, simplify, and take an innovative approach to AR</li><li>Excellent written and oral communication skills</li><li>Self-starter with a strong sense of ownership</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.<br>
<br>
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, CA, Mountain View - 137,900.00 - 186,500.00 USD annually<br>
USA, CA, San Francisco - 137,900.00 - 186,500.00 USD annually<br>
USA, NY, New York - 137,900.00 - 186,500.00 USD annually<br>
USA, TX, Austin - 125,400.00 - 169,600.00 USD annually<br>
USA, VA, Arlington - 125,400.00 - 169,600.00 USD annually<br>
USA, WA, Seattle - 125,400.00 - 169,600.00 USD annually</div><p></p>

AR Manager, Security, AWS - Analyst Relations

Judicial Council of California

<div></div><div><div><div><div><div><p>The Judicial Council of California (JCC) is seeking an IT Supervisor for a mission-critical role responsible for the ongoing technological operations and maintenance of the Phoenix SAP application statewide system supporting over 5,000 users across all 58 Trial Courts, Trial Courts Administrative Services (TCAS), and the Budget, Procurement, and Accounting (BAP) offices. Phoenix is the backbone for finance, procurement, and HR/payroll functions, making this position essential for system stability and continuity.</p><p>
The IT Supervisor is responsible for providing strategic leadership and operational oversight for technical staff and consultants, while managing budgets and multiple concurrent projects in alignment with established standards, policies, and procedures. This role collaborates closely with TCAS business partners to ensure that technology initiatives effectively support operational objectives and organizational priorities. Core responsibilities include planning and administering the Phoenix program&rsquo;s five-year IT budget, overseeing technical resource allocation, and managing vendor relationships to ensure timely, cost-effective, and high-quality service delivery. The position requires exceptional written and verbal communication skills, with the ability to clearly translate complex technical concepts and risks for non-technical stakeholders and executive leadership. The IT Supervisor ensures that project timelines are met and that system enhancements, disaster recovery strategies, security initiatives, and system deployments are executed efficiently and in compliance with governance standards. This role maintains a strong focus on accountability, performance, risk mitigation, and customer service excellence across all technology operations.</p><p><b>
The Judicial Council</b><br>
The Judicial Council of California is the policy setting body for the state court system and has constitutionally conferred statewide rule-making authority. This authority includes developing, advocating for, and allocating the judicial branch budget. A majority of Council members are California state justices and judges; however, the Council also includes lawyers, legislators, and court administrators.</p><p>
By enhancing its role as a leadership, knowledge, and service resource for the judicial branch, the Judicial Council&rsquo;s staff organization seeks to continue to evolve as one of California&rsquo;s most dynamic public service entities, focused on improving access to justice for all Californians by innovating and responding to the changing needs of the courts and the public. As a government body charged with improving the statewide administration of justice, the Judicial Council has multiple offices with diverse responsibilities relating to court policy and operations. As employees of the council, every member of staff should view and approach their work as one Judicial Council with a public service mission that is greater than the sum of its parts.</p><p>
The Judicial Council strives for work life balance and includes substantial vacation and holiday time. In addition, we offer an excellent benefits package including pension, medical, dental, and vision coverage, flexible spending, up to $130 per month reimbursement for qualifying commuting costs, student loan forgiveness as part of Public Service Loan Forgiveness (PSLF), and retirement savings plans. In San Francisco, the office is only a 7-minute walk from the downtown Civic Center BART station. In Sacramento, the office is located minutes from downtown, just north of Discovery Park.</p><p>
The Judicial Council offers hybrid work arrangements for many positions. The successful candidate will be expected to work in person at the Judicial Council&rsquo;s San Francisco or Sacramento office at least two days per week, based on their office leader&rsquo;s direction, and reside in the areas surrounding these locations. To be eligible for Judicial Council employment and participation in the Judicial Council&rsquo;s Hybrid Work Program, a prospective or current employee&rsquo;s primary residence/remote work location must be in the State of California and within a 150-mile driving radius of their assigned reporting location.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><div><br>
<div><div>
</div><ul><li>Provide direction, motivation, discipline, and work reviews to assigned staff, including 6 Senior Application Development Analysts, 1 Senior Business Systems Analyst, contractors, and vendors.</li><li>Serve as the point of contact between the client organizations and technical resources to assess, define, and document business and technical needs.</li><li>Approve time off requests/review time sheets.</li><li>Identify and propose training and development workshops for staff.</li><li>Develop employee performance plans and evaluate employee performance.</li><li>Project Management</li><li>Direct the design, planning, and implementation of complex, organization-wide technical projects with minimal direction, including the development of project schedules.</li><li>Coordinate the project schedule, resources, and tasks with TCAS, BAP, IT, and other organizations.</li><li>Develop estimated timelines and resource requirements for project proposals.</li><li>Communication with staff and IT Management</li><li>Respond to questions and provide information to management, staff, outside agencies, and the public. Provide status on the project tasks and activities.</li><li>Maintain effective working relationships with JCC stakeholders, especially TCAS, BAP, other JCC organizations, and vendors as a team lead</li><li>Hold daily, weekly, and monthly meetings with the project teams and vendors to discuss project progress and make recommendations to management and JCC Executive steering committees.</li><li>Meet with the managerial and executive staff to discuss specific Phoenix SAP needs.</li><li>Provide Technical Leadership</li><li>Research complex technical issues related to SAP/ERP software and the supporting infrastructure.</li><li>Analyze and review technical products and services, including vendor support and hardware infrastructure, drafts recommendations.</li><li>Manage ongoing maintenance of products and services.</li><li>Manage implementation of new and upgraded products and services, including major and minor releases to the application</li><li>Review and manage contracts and vendors</li><li>Manage contracts, budget, and SOWs for the Phoenix-SAP unit.</li><li>Manage consulting staff, including the application developer and reporting consultants.</li><li>Negotiate change orders, personnel assignments, schedules, and tasks with vendors.</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><div><br>
<div><div>
</div><p>Bachelor&rsquo;s degree, preferably in computer science, management information systems, or a directly related field, and seven (7) years of relevant information technology experience, which includes at least one (1) year of supervisory experience.</p><p>
An additional four (4) years of professional experience as noted above may substitute for the bachelor&rsquo;s degree. Or, additional directly related experience and/or education may be substituted on a year-for-year basis.</p><p>
OR</p><p>
Two (2) years in a senior analyst or other level (C43) class, or four (4) years in an analyst or other level (C42) class with the Judicial Council of California, or two (2) years of experience performing the duties of a class comparable in the level of responsibility to that of an exempt-level senior analyst, or four (4) years as an exempt-level analyst, in a California superior court or California state-level government entity, and a) completion of training courses on topics related to effective supervision within six (6) months of promotion; or b) one (1) year of previous supervisory experience.</p><div><b>
Desirable Qualifications:</b><br>
<ul><li>Experience working with SAP application software or equivalent ERP systems (5 years)</li><li>Experience working with a third-party hosting vendor</li><li>Experience working on complex technical applications (5 years)</li><li>Project Management experience on complex technical projects (5 years)</li></ul></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Other Information</b></h2><div><br>
<div><div>
</div><p>Please note, if you are selected for hire, verification of employment authorization to work in the United States will be required.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
How To Apply</b></h2><div><br>
<div><div>
</div><p>This position requires the submission of our official application, a cover letter, responses to the supplemental questions, and a resume. To ensure consideration of your application for the earliest round of interviews, please apply by<b> 5PM on April 2, 2026.</b></p><p>
To complete the online application, <b>please click the Apply for Job button.</b></p><p>
The Judicial Council provides reasonable accommodation to applicants with disabilities who request such accommodation. Reasonable accommodation needs should be requested through Human Resources at (415) 865-4260. Telecommunications Relay Service (TRS) is available by dialing 711. Once connected, provide the relay operator with the number for Human Resources: 415-865-4260.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Pay and Benefits</b></h2><div><br>
<div><div>
</div><p>$9,248 - $13,873 per month</p><p>
Please note due to statewide fiscal conditions, the posted salary range is subject to a temporary 3% reduction. In exchange for this reduction, judicial branch employees accrue an additional 5 hours of paid personal leave per month through June 30, 2027.</p><div>
Some highlights of our benefits package include:<br>
<ul><li>Health/Dental/Vision benefits program</li><li>14 paid holidays per calendar year</li><li>Choice of Annual Leave or Sick/Vacation Leave</li><li>1 personal holiday per year</li><li>Up to $130 per month reimbursement for qualifying commuting costs</li><li>CalPERS Retirement Plan</li><li>401(k) and 457 deferred compensation plans</li><li>Employee Assistance Program</li><li>Basic Life and AD&amp;D Insurance</li><li>FlexElect Program</li><li>Pretax Parking</li><li>Long Term Disability Program (employee paid/optional)</li><li>Group Legal Plan (employee paid/optional)</li><li>Public Service Loan Forgiveness (PSLF)</li></ul></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Equal Employment Opportunity</b></h2><div><br>
<div><div>
</div><p><b>The Judicial Council of California Is an Equal Opportunity Employer.</b></p></div></div></div></div></div>

Information Systems Supervisor II

Software Guidance & Assistance, Inc. (SGA, Inc.)

<div>
 Software Guidance &amp; Assistance, Inc., (SGA), is searching for an
 <strong>
  Office Assistant
 </strong>
 for a
 <strong>
  Contract
 </strong>
 assignment with one of our premier
 <strong>
  Healthcare
 </strong>
 clients in
 <strong>
  San Francisco, CA
 </strong>
 .
 <br/>
 <br/>
 <strong>
  Responsibilities
 </strong>
 :
 <br/>
 <br/>
 <ul>
  <li>
   Scheduling patients for Physical Therapy and Occupational Therapy.
  </li>
  <li>
   Collects copays and prepares cash, check and credit card transactions for delivery to Cashier in accordance with hospital policies and procedures.
  </li>
  <li>
   Keeps accurate log of all transactions.
  </li>
  <li>
   Supports Office Coordinator with insurance authorization, authorization tracking, and communication with therapists and patients regarding insurance requirements and limitations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required
 </strong>
 <strong>
  Skills
 </strong>
 :
 <br/>
 <br/>
 <ul>
  <li>
   Excellent customer service, excellent communication skills, patient phone call management, patient scheduling, front desk &amp; back desk administrative office work, MS word, excel, outlook experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred
 </strong>
 <strong>
  Skills
 </strong>
 :
 <br/>
 <br/>
 <ul>
  <li>
   Preferably prior experience in a Physical Therapy clinic.
   <br/>
   <br/>
  </li>
 </ul>
 SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at  https://sgainc.com/ .
 <br/>
 <br/>
 SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company  EEO page to request an accommodation or assistance regarding our policy.
 <br/>
 <br/>
</div>


Office Assistant

Sideman & Bancroft LLP

<div>
 <p>
  <strong>
   About the Firm
  </strong>
 </p>
 <p>
  Sideman &amp; Bancroft LLP is a San Francisco based boutique law firm with a national reputation for excellence in intellectual property, estate planning, tax, white collar defense, and complex business litigation. We pride ourselves on combining deep subject-matter expertise with personalized, client-focused service. With roughly 100 attorneys and staff, we offer the sophistication of a large firm with the close-knit culture of a smaller practice, where every team member plays an essential role in delivering exceptional results.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Role
  </strong>
 </p>
 <p>
  We are seeking a Help Desk / Desktop Support Specialist to provide day-to-day technology support in our San Francisco office. This role is designed for someone with 3&ndash;5 years of IT support experience who can handle Level 1 and Level 2 issues in a fast-paced, professional services environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Serve as a first and second level point of contact for technical issues (hardware, software, mobile, network).
  </li>
  <li>
   Troubleshoot, document, and resolve incidents in a timely and professional manner.
  </li>
  <li>
   Configure and maintain workstations, laptops, and mobile devices.
  </li>
  <li>
   Provide support for core firm applications (Microsoft Office, document management, time entry, conferencing tools).
  </li>
  <li>
   Assist with network and security support, including:
  </li>
  <li>
   Monitoring workstation connectivity (LAN/Wi-Fi/VPN) and escalating larger issues.
  </li>
  <li>
   Supporting endpoint and data security measures and ensuring adherence to firm policies.
  </li>
  <li>
   Helping implement system updates and patches under IT direction.
  </li>
  <li>
   Participate in system rollouts, upgrades, and security initiatives.
  </li>
  <li>
   Collaborate with IT team members to monitor, maintain, and improve firmwide technology performance.
  </li>
  <li>
   Uphold data security and confidentiality standards.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Possess a Bachelor's Degree in IT or related field with certifications/training to supplement
  </li>
  <li>
   &nbsp;3&ndash;5 years of desktop/help desk support experience, preferably in a law firm or professional services environment.
  </li>
  <li>
   Proficiency with Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) and Windows operating systems.
  </li>
  <li>
   Familiarity with document management systems (e.g., iManage, NetDocuments).
  </li>
  <li>
   Solid understanding of networks, PCs, printers, and common peripherals.
  </li>
  <li>
   Strong troubleshooting, communication, and client service skills.
  </li>
  <li>
   Ability to manage competing priorities in a deadline-driven environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Skills (Our &ldquo;Unicorn&rdquo; Wish List)
  </strong>
 </p>
 <p>
  <strong>
   Our ideal candidate will not only be strong in technical troubleshooting but will also bring (or want to develop) skills in technical training and advanced Microsoft Word/document support. Not having these skills is not disqualifying, but having them, or the desire to learn, positions a candidate strongly.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Experience providing technical training (one-on-one, small group, or classroom).
  </li>
  <li>
   Advanced knowledge of Microsoft Word formatting and styles (automatic numbering, TOCs, templates, cross-references).
  </li>
  <li>
   Ability to troubleshoot complex document issues and support users on best practices.
  </li>
  <li>
   Experience creating user guides, quick reference materials, or training documentation.
  </li>
  <li>
   Familiarity with Microsoft Active Directory and Exchange Administration.
  </li>
  <li>
   Exposure to Mobile Device Management tools (e.g., Intune, MobileIron).
  </li>
  <li>
   Knowledge of virtualization concepts (VMware) and common networking (LAN, VLAN, Wi-Fi) troubleshooting.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Soft Skills &amp; Attributes
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Ability to take on projects or tasks with clear instruction, then own the work and outcome.
  </li>
  <li>
   Confidence to ask questions and seek clarification when needed.
  </li>
  <li>
   Willingness to provide backup support to other IT team members in whatever ways are most helpful.
  </li>
  <li>
   Strong teamwork orientation combined with a professional demeanor.
  </li>
  <li>
   Appetite to learn and a drive to progressively expand technical knowledge.
  </li>
  <li>
   Patience, adaptability, and a service mindset when working with attorneys and staff at all levels.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Competitive salary and comprehensive benefits.
  </li>
  <li>
   Professional growth opportunities in both technical support and training.
  </li>
  <li>
   A collaborative, team-oriented environment where technology is critical to client service.
  </li>
  <li>
   Hybrid work schedule
  </li>
  <li>
   Salary range is $105k to $115k
  </li>
 </ul>
</div>


IT Support Specialist I/II

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