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call center agent (night shift) Jobs in Rawalpindi

call center agent (night shift)

call center agent - night shift Jobs in Rawalpindi

call center agent - night shift

call center agents required

Eco Grants UK Ltd

We are seeking an experienced Call Center Manager to lead and manage our call center operations supporting UK and USA campaigns. The successful candidate will have a proven track record of managing high-performing teams, achieving KPIs, improving operational efficiency, and developing staff.Key Responsibilities<ul><li>Manage the day-to-day operations of the call center.</li><li>Lead, motivate, and supervise a team of call center agents and team leaders.</li><li>Develop and monitor daily, weekly, and monthly KPIs.</li><li>Recruit, interview, hire, and onboard new call center staff.</li><li>Plan and deliver training, coaching, and ongoing development programs.</li><li>Conduct employee performance evaluations and appraisals.</li><li>Monitor call quality and ensure compliance with company standards.</li><li>Prepare and present daily, weekly, and monthly operational reports to senior management.</li><li>Analyse performance metrics and recommend process improvements.</li><li>Select, implement, and manage call center software, CRM systems, dialers, and reporting tools.</li><li>Ensure productivity, service quality, and customer satisfaction targets are achieved.</li><li>Resolve escalated customer issues and operational challenges.</li><li>Work closely with senior management to achieve business objectives.</li></ul>Requirements<ul><li>Minimum 5 years of call center experience, including at least 2 years in a managerial or supervisory role.</li><li>Experience managing UK and/or USA campaigns.</li><li>Proven experience leading teams of 20+ agents is preferred.</li><li>Strong leadership, coaching, and people management skills.</li><li>Excellent spoken and written English.</li><li>Experience with CRM systems, predictive dialers, VoIP platforms, and call center software.</li><li>Strong analytical skills with experience preparing operational reports and dashboards.</li><li>Ability to manage recruitment, training, workforce planning, and performance management.</li><li>Highly organised, target-driven, and capable of working in a fast-paced environment.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Performance-based bonuses</li><li>Leadership development opportunities</li><li>Professional working environment</li><li>Long-term career progression</li></ul>Work Location: Office-Based &ndash; RawalpindiPay: From Rs70,000.00 per monthWork Location: In person

Call Center Manager

CloudRCM Solutions

We are looking for a professional and customer-focused Customer Service Representative (CSR) to join our growing Final Expense Insurance Campaign. The ideal candidate will assist prospective clients, answer inquiries regarding Final Expense insurance plans, verify customer information, schedule appointments for licensed agents when required, and ensure an exceptional customer experience throughout the process.Key Responsibilities<ul><li>Handle inbound and outbound customer calls in a professional and courteous manner.</li><li>Educate customers about Final Expense insurance products and answer general inquiries.</li><li>Verify customer information and maintain accurate records in the CRM system.</li><li>Schedule appointments or transfer qualified customers to licensed insurance agents.</li><li>Follow up with prospective customers as required.</li><li>Resolve customer concerns while maintaining a high level of customer satisfaction.</li><li>Meet daily and monthly performance and quality targets.</li><li>Ensure compliance with company policies and industry regulations.</li><li>Maintain confidentiality of customer information.</li></ul>Requirements<ul><li>Minimum Intermediate; Bachelor's degree is preferred.</li><li>Previous experience in a Final Expense Insurance campaign or call center is preferred.</li><li>Excellent English communication and active listening skills.</li><li>Strong customer service and problem-solving abilities.</li><li>Basic computer skills and familiarity with CRM systems.</li><li>Ability to work in a fast-paced environment and achieve performance goals.</li><li>Positive attitude, professionalism, and strong work ethic.</li></ul>Preferred Qualifications<ul><li>Experience with U.S. insurance campaigns is an advantage.</li><li>Knowledge of Final Expense insurance products and customer handling.</li><li>Ability to build rapport and communicate effectively with senior customers.</li></ul>Benefits<ul><li>Competitive salary package.</li><li>Performance-based incentives.</li><li>Professional and career growth opportunities.</li><li>Supportive and collaborative work environment.</li></ul>Pay: From Rs50,000.00 per monthWork Location: In person

AQ ENTERPRISES(PVT) LTD.

Call Art BPO Location: Rawalpindi, Punjab - On-siteJob Type: Full-timeSalary: PKR 40,000 &ndash; 100,000 per month + Performance BonusesShift: Night ShiftAbout Call Art BPO:Call Art BPO is a fast-growing call center in Rawalpindi. We are expanding and looking for presentable, well-spoken, and target-driven, individuals to join our sales team. Both MALE &amp; FEMALE candidates are welcome to apply.Job Responsibilities:- Make outbound calls professionally to customers.- Communicate effectively and provide accurate service/product information- Maintain call records and follow company SOPs- Meet and exceed daily, weekly, and monthly sales targets- Build strong customer relationships and ensure customer satisfaction.Requirements:-Minimum 1 year BPO/Call Center experience required- Excellent English communication skills - fluent and well-spoken- Presentable personality with professional phone etiquette- Basic computer knowledge and typing skills- Minimum education: Intermediate / Graduation- Ability to work in a Night Shift and achieve targets consistently- Self-motivated, energetic, and target-oriented.What We Offer:Salary: PKR 40,000 &ndash; 100,000 per month based on experience and performancePerformance-based bonuses and incentivesFriendly and professional work environmentAttractive bonuses and career growth opportunitiesOn-site job in Rawalpindi*How to Apply*Apply now on Indeed or send your updated CV via WhatsApp: *0335-5913146*Pay: Rs40,000.00 - Rs100,000.00 per monthWork Location: In person

CSR NIGHT SHIFT - MALE & FEMALS

Giga bite(Pvt) Ltd

Are you a welcoming, energetic professional looking to grow your career in a dynamic corporate environment?We are a fast-growing auto insurance call center operating out of Rawalpindi. We are seeking a professional and organized Front Desk Receptionist to be the face of our company. In this role, you will manage our front desk operations, greet visitors, and play a vital role in assisting our HR team during our busy recruitment drives.If you have excellent communication skills, a pleasant personality, and thrive in a bustling office environment, we want to hear from you!What You Will Do (Key Responsibilities):<ul><li>First Impressions: Greet visitors, clients, and candidates warmly, ensuring they are directed to the correct department.</li><li>HR &amp; Recruitment Support: Welcome walk-in job applicants for our agent roles, manage application forms, and coordinate interview queues with the HR team.</li><li>Call Management: Switchboard operation&mdash;answer, screen, and route incoming corporate calls smoothly.</li><li>Office Administration: Manage daily incoming/outgoing mail, couriers, and maintain the visitor log.</li><li>Area Maintenance: Ensure the reception and waiting lounge remain clean, organized, and presentable at all times.</li></ul>What We Are Looking For (Requirements):<ul><li>Education: Minimum Intermediate / A-Levels (Bachelor&rsquo;s degree preferred).</li><li>Experience: 1&ndash;2 years of front desk, customer service, or administrative experience.</li><li>Languages: Fluency in Urdu and a good working command of English.</li><li>Tech Skills: Basic hands-on experience with MS Office (Word, Excel) and emails.</li><li>Traits: Excellent multitasking skills, punctuality, and a highly professional corporate appearance.</li></ul>Benefits &amp; Perks:<ul><li>Competitive base salary with regular performance reviews.</li><li>Clear career path into HR /Finance or Call Center Operations.</li><li>Professional and energetic corporate work culture.</li><li>Complete training on office systems.</li></ul>Schedule:<ul><li>Night Shift (6:00 PM to 3:00 AM)</li><li>Monday to Friday</li></ul>Pay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Receptionist/Front desk Officer

sequel technologies

Location: Bahria Town Phase 7, Rawalpindi (Preference will be given to candidates living in Bahria Town, DHA, or nearby areas.)About the CompanySequel Technologies is a growing healthcare technology company that provides healthcare IT solutions and medical billing services to clinics and healthcare providers in the United States. Our team supports medical practices by improving patient communication and administrative workflows.Position OverviewWe are hiring a Patient Calling Representative to support patient communication and appointment coordination for US-based healthcare providers. This role involves interacting with patients over the phone, assisting with appointment scheduling, and ensuring that patient information is accurately recorded in the system.This position is suitable for fresh graduates or candidates with strong communication skills who are comfortable handling phone calls in a professional environment.Key Responsibilities<ul><li>Make outbound calls to patients to schedule appointments and perform follow-ups.</li><li>Handle incoming patient calls and respond to basic questions.</li><li>Confirm upcoming appointments and provide reminder calls when required.</li><li>Collect and update patient demographic information in the system.</li><li>Maintain accurate call logs, notes, and reports.</li><li>Communicate with patients in a professional, polite, and patient-focused manner.</li><li>Escalate complex issues or concerns to the relevant department when necessary.</li></ul>Requirements<ul><li>Minimum education: High School diploma or Graduate (any discipline).</li><li>Strong verbal communication and listening skills.</li><li>Basic computer skills including MS Office and data entry.</li><li>Comfortable speaking with patients over the phone for extended periods.</li><li>Professional attitude with strong customer service orientation.</li><li>Willingness to learn and adapt to new processes.</li></ul>Preferred (Not Mandatory):<ul><li>Previous experience in telecalling, call center, or customer support.</li><li>Basic familiarity with healthcare terminology.</li></ul>Working Hours<ul><li>Summer: 5:00 PM &ndash; 2:00 AM</li><li>Winter: 6:00 PM &ndash; 3:00 AM</li></ul>Benefits<ul><li>OPD &amp; IPD healthcare coverage</li><li>Entertainment allowance</li><li>Cellular allowance</li><li>Provident fund</li></ul>Job Types: Full-time, FresherAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you a resident of Bahria Town Phase 7/8, or DHA 1/2? If not, kindly state your area of residency.</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>The timings for this role are 6:00 PM - 3:00 AM (Winters) &amp; 5:00 PM - 2:00 AM (Summers). Are you comfortable with the timings.</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

Patient Calling Representative (Healthcare Support)

SOURCE CODE ACADEMIA

Location: Bahria Town, Rawalpindi (On-site)Job Type: Full-timeWorking Days: Monday&ndash;SaturdayWorking Hours: 9:00 AM &ndash; 6:00 PMSalary: PKR 75,000 &ndash; 100,000 per month + Performance-Based CommissionAbout the RoleSource Code Academia is hiring Admissions Sales Executives to join our growing admissions team. You'll guide prospective students through the enrollment journey, convert inquiries into admissions, and help students take the next step in their education in a role with clear targets, commission-based upside, and real room to grow.What You'll Do<ul><li>Contact prospective students through inbound and outbound calls, and follow up via WhatsApp or other communication channels</li><li>Counsel students on courses, admissions requirements, and career pathways.</li><li>Convert inquiries into successful enrollments.</li><li>Build and maintain relationships with prospective students and parents.</li><li>Keep CRM records accurate and up to date.</li><li>Coordinate with academic and operations teams for a smooth admissions process.</li><li>Meet monthly sales targets and performance KPIs.</li></ul>What You Need<ul><li>1&ndash;2 years of experience in Sales, Admissions, Telemarketing, Call Center, Customer Service, or BPO.</li><li>Bachelor's degree preferred, not required.</li><li>Fluent in English and Urdu.</li><li>Strong communication, negotiation, and relationship-building skills.</li><li>Comfortable in a target-driven, performance-based environment.</li><li>Basic computer and CRM proficiency.</li><li>Able to work on-site in Bahria Town, Rawalpindi.</li><li>Immediate joiners preferred.</li></ul>What You'll Get<ul><li>Fixed salary of PKR 75,000&ndash;100,000/month, plus performance-based commission.</li><li>Clear path for internal promotion.</li><li>Structured training and ongoing support.</li><li>A collaborative, growth-oriented team.</li></ul>Pay: Rs75,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Are you available to work full-time on-site in Bahria Town, Rawalpindi?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Sales: 1 year (Required)</li></ul>Language:<ul><li>English Fluently (Required)</li></ul>Work Location: In person

Admissions Sales Executive | PKR 75,000–100,000 + Commission

Servixer

Location: Office-Based (No Remote Work) Working Hours: U.S. Business Hours (Night Shift)Job DescriptionWe are looking for a motivated and confident Health &amp; Life Insurance Agent to join our team. The primary responsibility of this role is to contact prospective clients in the United States, understand their insurance needs, and help them explore suitable health and life insurance options.This is an office-based position only. Candidates must be comfortable working during U.S. business hours and communicating professionally with English-speaking customers.Key Responsibilities<ul><li>Make outbound calls to prospective customers in the U.S.</li><li>Explain health and life insurance products clearly and professionally.</li><li>Identify customer needs and provide appropriate insurance solutions.</li><li>Build rapport and maintain a positive customer experience.</li><li>Accurately document call outcomes and customer information.</li><li>Meet daily and monthly performance goals.</li><li>Follow company policies and applicable compliance guidelines.</li></ul>Requirements<ul><li>Advanced English proficiency with excellent speaking, listening, and communication skills.</li><li>Previous experience in health insurance, life insurance, telemarketing, call center, or sales is preferred.</li><li>Strong persuasion and objection-handling skills.</li><li>Confidence in making outbound sales calls.</li><li>Basic computer proficiency and the ability to use CRM software.</li><li>Reliable, punctual, and goal-oriented.</li></ul>What We Offer<ul><li>Competitive salary plus performance-based incentives.</li><li>Professional training and ongoing support.</li><li>Career growth opportunities.</li><li>Friendly and professional work environment.</li><li>Office-based employment with a stable schedule aligned with U.S. business hours.</li></ul>If you have outstanding English communication skills, enjoy speaking with people, and are driven by achieving results, we'd love to hear from you.Pay: Rs50,000.00 - Rs200,000.00 per monthWork Location: In person

Health & Life Insurance Agent (Office-Based)

Explore 40+ Call center agents required in Rawalpindi this August. Find roles across top companies and apply now to boost your career.