call center representative

contact centre agent

full time/part time-call center agents (night shift) Jobs in Karachi

manager – call center operations Jobs in Karachi

manager – call center operations

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security operations center analyst

call center director

H&S Real Estate

We are seeking a dynamic and experienced Call Center Head to lead and manage our real estate lead generation operations in Pakistan focused on UAE-based clients and property portfolios. The ideal candidate will be responsible for setting up, training, and leading a high-performing telesales and lead generation team to support UAE-based sales operations.This position requires a leader with exceptional communication, analytical, and operational management skills &mdash; capable of aligning call center performance with business growth objectives in the competitive UAE real estate market.Key Responsibilities:&middot; Leadership &amp; Strategy&middot; Lead and oversee the call center team focused on generating qualified leads for UAE real estate projects.&middot; Develop and execute strategies to enhance lead conversion rates and client engagement.&middot; Set and monitor team KPIs (call targets, conversion ratios, response times, etc.) ensuring alignment with overall business objectives.&middot; Operations Management&middot; Establish effective workflows, scripts, and communication standards to ensure consistency in client interactions.&middot; Implement and manage CRM systems, call tracking tools, and data reporting dashboards.&middot; Coordinate daily operations between the Pakistan call center and UAE sales teams for seamless lead handovers.&middot; Monitor call recordings and analyze drop-offs or call quality issues to improve performance.&middot; Performance &amp; Quality Assurance&middot; Train, coach, and motivate telesales agents to deliver top-quality customer engagement and achieve sales targets.&middot; Maintain compliance with UAE real estate marketing standards, data privacy regulations, and ethical communication practices.&middot; Create and implement feedback loops to continuously refine call scripts, lead qualification processes, and customer experience.&middot; Collaboration &amp; Reporting&middot; Collaborate with UAE-based marketing, sales, and digital teams to align campaigns and messaging.&middot; Provide daily, weekly, and monthly performance reports with actionable insights.&middot; Identify emerging market trends and recommend process or strategy adjustments accordingly.&middot; Qualifications &amp; Skills:&middot; Bachelor&rsquo;s degree in Business Administration, Marketing, or related field (Master&rsquo;s preferred).&middot; 8&ndash;10 years of experience in call center management, with at least 3&ndash;5 years in real estate lead generation or a closely related sector.&middot; Strong understanding of UAE real estate market dynamics and lead nurturing cycles.&middot; Proven track record in setting up or scaling telesales/call center operations.&middot; Hands-on experience with CRM platforms (Zoho, HubSpot, Salesforce, or similar).&middot; Excellent leadership, communication, and analytical skills.&middot; Ability to work under pressure and manage high-volume lead flow efficiently.&middot; Fluent in English; Arabic proficiency is a plus.&middot; Compensation &amp; Benefits:&middot; Competitive salary package based on experience.&middot; Performance-based bonuses and incentives.&middot; Health insurance and professional development programs.&middot; Opportunity to work with a leading UAE real estate brand in a high-growth environment.Reporting To: Head of Sales &ndash; UAE / Director of OperationsJob Type: Full-timeWork Location: In person

Call Center - Head

1AZ0 Marketing (Pvt) Ltd.

Call Center Executive &ndash; English SpeakersWe are looking for confident and motivated individuals with good English communication skills to join our team as Call Center Executives. Fresh candidates are welcome to apply and start their careers in a professional and supportive environment.Job Responsibilities<ul><li>Communicate with customers over the phone in a professional manner.</li><li>Provide information about company services.</li><li>Maintain positive customer interactions.</li><li>Record customer responses and update the system.</li></ul>Salary &amp; Benefits<ul><li>Attendance Allowance</li><li>Unlimited Commission</li><li>Fuel Allowance</li><li>Pick-up &amp; Drop-off for females</li><li>5 Working Days (Monday &ndash; Friday)</li></ul>Requirements<ul><li>Education: Intermediate / O Levels / A Levels / Graduate</li><li>Fluent in English</li><li>Fresh and experienced candidates can apply</li><li>Must be energetic, confident, and self-motivated</li></ul>LocationGulshan-e-Iqbal, KarachiJob Types: Full-time, Part-timePay: Up to Rs50,000.00 per monthLanguage:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

Call Center Executive – English Speakers

Experts Communication

Experts Communication is looking for experienced, fluent, and Senior Call Center Agents on the night shift.Note: Candidate must be fluent in English and nearby candidates are encouraged to apply.Location: North Nazimabad Block A, Karachi.Walk-in Interviews: Monday to Friday.Interview Timing: (8 pm-11 pm)Shift timing: 07:00 pm to 4:00 amOnly 5 working days Sat/Sun off.Able to work for night shift.Benefits:Basic salary 50k to 60kAttendance AllowanceUncapped commissionGrowth opportunities (Every 4 Months)Company-paid dinners every month etc.Quarterly picnicAnnual DinnerYou can share your resume at ourWhatsApp number # 03177770002 or hr@expertscommunication.netJob Type: Full-timePay: Up to Rs40,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you comfortable with on-site work?</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Senior International Call Center Agent

SolsPro

We are looking for confident and motivated Sales Representatives to join our team. The role involves handling customer calls, promoting services, and achieving sales targets in a professional manner.Requirements:<ul><li>Prior experience in tele sales or call centre (preferred)</li><li>Strong communication and persuasion skills</li><li>Ability to work in a target-driven environment</li><li>Basic computer skills and positive attitude</li></ul>Key Responsibilities:<ul><li>Make outbound calls to potential customers</li><li>Clearly explain products/services</li><li>Achieve daily and monthly sales targets</li><li>Maintain call and sales records</li></ul>Shift: 10am - 6:30pmJob Types: Full-time, FresherPay: Up to Rs45,000.00 per monthExperience:<ul><li>sales: 1 year (Required)</li><li>call centre: 1 year (Required)</li><li>outbound calls: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Call Centre Executive - outbound

Novi Pure

Job Title: Compliance ExecutiveIf you are passionate about ensuring compliance, possess strong communication skills, and have a keen eye for detail, we invite you to apply for the position of Compliance Executive in our operations department.Females are encouraged to applyJob Responsibilities: As a Compliance Executive, you will play a crucial role in ensuring the smooth execution of export operations and maintaining regulatory compliance. Your key responsibilities will include:<ul><li>Monitor Export Uplifts:</li><li>Oversee and track the export uplift process to ensure timely and accurate shipments.</li><li>Report Incidents to Cross-Functional Departments:</li><li>Act as a liaison between different departments, promptly reporting any incidents or irregularities to ensure quick resolution.</li><li>Maintain Offloading Records:</li><li>Keep meticulous records of offloading activities, ensuring accuracy and completeness for compliance purposes.</li><li>Coordinate with Hub for Media Connectivity</li><li>Check and Ensure Scanning on Export Shipments</li><li>Monitor Outbound Delays and Compile Records:</li><li>Keep a close eye on outbound shipments, proactively identify and address delays, and maintain comprehensive records of such occurrences.</li><li>Prepare Outbound Transit Time:</li><li>Calculate and prepare outbound transit time estimates, ensuring accurate and reliable information for stakeholders.</li></ul>Skills &amp; Competencies:<ul><li>Good Communication Skills:</li><li>Proficiency with MS Office:</li></ul>Qualification:<ul><li>Bachelors:</li></ul>Work Experience:<ul><li>Fresh&ndash;2 Years&rsquo; Relevant Work Experience</li></ul>Kindly send your resumes at careers@gerrys.com.pk or fill this google form:https://docs.google.com/forms/d/e/1FAIpQLSeUpIZ0VXO2L1SIVJfYI75FqaLgfJOOKGFfCrB1EPj29ZSglg/viewform?vc=0&amp;c=0&amp;w=1&amp;flr=0Job Type: Full-timePay: Rs60,000.00 per monthWork Location: In person

Call Center Executive

CATCOS PVT.LTD.

Call Center Agent with good knowledge of MS Excel is needed for a Domestic Inbound Call Center in a reputable organization in Karachi near Teen Talwar, Clifton.IntermediateMust have very good knowledge of MS Excel and have 1 year call center experienceSalary Rs. 40,000.Job Type: Full-timePay: Rs40,000.00 per monthApplication Question(s):<ul><li>How good you think you are in MS Excel, rate yourself (1-10)</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>Call Center: 1 year (Required)</li></ul>Work Location: In person

Call Center Agent - With expertise in Excel

LeadNexis

The responsibilities of a Manager HR in a Call Center (especially in Karachi/BPO industry) are mainly focused on recruitment, employee management, compliance, and performance support because call centers have high hiring volume and high employee turnover.Here are the main responsibilities of an HR Manager in a Call Center:1. Recruitment &amp; Bulk Hiring<ul><li>Conduct mass hiring of call center agents (sales/support).</li><li>Post jobs on platforms like LinkedIn, Indeed, Facebook groups, Rozee.pk.</li><li>Screen CVs and conduct initial interviews and voice/accent assessments.</li><li>Coordinate interviews with operations or campaign managers.</li><li>Maintain a continuous pipeline of candidates.</li></ul>2. Onboarding &amp; Employee Documentation<ul><li>Manage joining formalities and orientation sessions.</li><li>Prepare offer letters, contracts, and employee files.</li><li>Ensure employees understand company policies and call center rules.</li></ul>3. Attendance, Payroll &amp; HR Operations<ul><li>Monitor attendance, late coming, and leave records.</li><li>Coordinate salary processing, commissions, and incentives.</li><li>Maintain HR databases and employee records.</li></ul>4. Employee Relations<ul><li>Handle employee complaints and grievances.</li><li>Resolve conflicts between agents, team leads, or managers.</li><li>Maintain a healthy and disciplined work environment.</li></ul>5. Performance Management<ul><li>Coordinate with Team Leads and Operations Managers.</li><li>Track employee KPIs such as:</li><li>Sales performance</li><li>Call quality</li><li>Attendance</li><li>Manage warnings, performance improvement plans (PIP), and appraisals.</li></ul>6. Training &amp; Development<ul><li>Identify training needs for agents.</li><li>Arrange communication, accent, and product training.</li><li>Help improve employee productivity and retention.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Manager HR

Explore 325+ Call center director in Karachi this March. Find roles across top companies and apply now to boost your career.