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director – client services Jobs in Karachi

director – client services

call center director

The Talenters

Earn &bull; Grow &bull; Succeed &mdash; Your Career Starts Here!Are you confident in English? Do you enjoy talking, persuading, and earning? This is your chance to join a fast-growing international call center where performance is rewarded, growth is real, and earnings are competitive.We are hiring motivated Call Center Agents for Night Shifts. If you have excellent English communication skills and a winning attitude, we want YOU.Shift TimingsPart-Time: 7:00 PM &ndash; 2:00 AM Full-Time: 7:00 PM &ndash; 4:00 AMSalary &amp; Benefits<ul><li>Attractive Monthly Salary</li><li>Uncapped Commission &amp; Bonuses</li><li>Performance-Based Growth</li><li>Professional &amp; Friendly Work Environment</li><li>Training Provided &ndash; Freshers Welcome (If they have excellent English communication skills)</li><li>On-time Salary Payments</li></ul>Job Responsibilities<ul><li>Handle outbound/inbound calls professionally</li><li>Communicate confidently with international clients</li><li>Maintain call quality and performance standards</li><li>Achieve daily and monthly targets</li></ul>Requirements (IMPORTANT)Excellent English communication is a MUST Confident, energetic, and target-driven personality Sales or call center experience is a PLUS (not mandatory) Punctual, disciplined, and willing to work night shifts- Only apply if your English is strong.Share your cv via WhatsApp 0349-3613193Or come for Walk-In Interview between 5:00 PM &ndash; 7:00 PM Job Location :Park Avenue, 1st Floor, Suite No. 111, Block 6, P.E.C.H.S, Sharah-e-Faisal, KarachiEARN Up to 100kWhy Join Us?Because here, your voice earns you money. Because hard work is noticed and rewarded. Because this is not &ldquo;just a job&rdquo; &mdash; it&rsquo;s a career opportunity.Job Types: Full-time, Part-timePay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Call Center Executive – (English Fluency Required)

Mars BPO

Job Description: We are seeking motivated and energetic candidates for our outbound calling team. This position involves connecting with potential customers, sharing service-related information confidently, and meeting performance goals. Freshers are encouraged to apply, as training will be provided.Key Responsibilities<ul><li>Make outbound calls to potential clients</li><li>Present services clearly and professionally</li><li>Follow call scripts and company guidelines</li><li>Achieve daily and monthly sales targets</li><li>Maintain high standards of call quality</li><li>Coordinate with supervisors to improve performance</li></ul>Requirements<ul><li>Good command of English</li><li>Strong verbal communication skills</li><li>Willingness to work night shifts</li><li>Basic computer handling skills</li><li>Sales-focused mindset with a positive attitude</li><li>Prior call center experience is an advantage but not mandatory</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Training and development opportunities</li><li>Supportive and professional work environment</li><li>Career growth within the organization</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Office Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center TeleSales Executive

Job Description: We are expanding our team and hiring dedicated individuals for our Frontier outbound call center campaign. This role requires making outbound calls, engaging customers, and sharing service information confidently. Training will be provided, so fresh candidates are encouraged to apply.Key Responsibilities<ul><li>Conduct outbound calls to potential customers</li><li>Communicate Frontier services clearly and accurately</li><li>Verify customer details during calls</li><li>Follow call scripts and company standards</li><li>Work towards assigned sales and performance goals</li><li>Maintain professionalism on every call</li></ul>Job Requirements<ul><li>Good spoken English</li><li>Basic computer and typing skills</li><li>Ability to work night shifts</li><li>Strong listening and communication skills</li><li>Sales or call center experience is an advantage</li><li>Freshers can apply</li></ul>What We Offer<ul><li>Fixed salary with commission structure</li><li>Performance-based bonuses</li><li>Complete training and guidance</li><li>Growth opportunities within the organization</li><li>Supportive and professional work environment</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Office Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Outbound Call Center Executive

Job Description: We are seeking energetic and dedicated individuals for our outbound calling campaign. The role involves contacting potential customers, engaging them professionally, and confidently delivering service-related information. Fresh candidates are encouraged to apply, as training will be provided.Key Responsibilities<ul><li>Conduct outbound calls to prospective customers</li><li>Communicate services clearly and confidently</li><li>Follow approved call scripts and company policies</li><li>Meet daily and monthly performance goals</li><li>Maintain professionalism and call quality</li><li>Coordinate with team leads to improve results</li></ul>Requirements<ul><li>Good Command of English</li><li>Strong communication and interpersonal skills</li><li>Willingness to work night shifts</li><li>Basic computer handling skills</li><li>Sales-oriented mindset with a positive attitude</li><li>Call center experience is a plus but not mandatory</li></ul>What We Offer<ul><li>Attractive salary package</li><li>Performance-based incentives</li><li>Training and learning opportunities</li><li>Professional and friendly work environment</li><li>Career growth within the organization</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Office Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center Outbound Executive

Ace Marketing

Ace Marketing is currently seeking motivated and confident individuals to join our team at our Gulistan-e-Johar office in Karachi.Position: International Call Center Agent Location: Gulistan-e-Johar, Karachi Salary Package: PKR 40,000 (Basic Salary + Commission + Performance Bonuses) Job Type: Full-time / Part-timeEligibility Criteria:<ul><li>Education: Intermediate to Graduation</li><li>Excellent English communication skills</li><li>Target-driven mindset with a positive attitude</li></ul>What We Offer:<ul><li>Attractive salary package</li><li>Commission and performance-based bonuses</li><li>Professional work environment</li><li>Growth opportunities and additional perks</li></ul>Job Types: Full-time, Part-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulistan-e-Johar Karachi?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>english with fluency (Required)</li></ul>Work Location: In person

Call Centre Executive (O/A-Levels Student’s)

SMA Visa Services

Job Summary: The Call Center CSR handles high-volume inbound and outbound calls, assisting customers with requests and ensuring quick resolution.Responsibilities:<ul><li>Manage large volumes of incoming and outgoing calls.</li><li>Provide information on products, billing, account status, and service policies.</li><li>Document interactions in call center software.</li><li>Meet daily performance metrics (AHT, FCR, QA score, etc.).</li><li>Troubleshoot common technical and service-related issues.</li><li>Maintain a professional tone and adhere to call scripts.</li><li>Participate in training to stay updated on products and procedures.</li></ul>Requirements:<ul><li>Previous call center experience preferred.</li><li>Excellent phone etiquette and active listening skills.</li><li>Ability to remain calm during high-pressure situations.</li><li>Familiarity with CRM or call center systems.</li></ul>Contact : +92 311 6638619Job Type: Full-timePay: Rs15,000.00 - Rs20,000.00 per monthWork Location: In person

Customer Service Representative

Htech Solution Pvt. Ltd.

SummaryOversee activities of his/her team and hence of Contact Center in their respective shifts to ensure quality performance and smooth operation.Reporting RelationshipThe person will report to Lead Supervisor Operations/Manager.Responsibilities&middot; To communicate the company&rsquo;s vision, purpose, core values to the grass root level employees.&middot; To implement the policies of H-tech solutions in his / her respective team.&middot; To be able to handle employee concerns and provide conflict resolution. To address all employees&rsquo; grievances.<ul><li>To ensure that highest level of quality customer care is delivered based on pre-defined quality benchmarks.</li><li>To speak in an accent that is fully understood and appreciated by the consumer</li><li>To completely understand consumer language and accent and respond to his/her questions in the best possible manner</li><li>To converse in English that is error free in terms of grammar, comprehension, sentence construction and vocabulary.</li><li>To have extensive understanding of FAQs so ensure smooth delivery of information the consumer.</li><li>To have adequate product knowledge for onward transmission to the consumer to achieve maximum customer satisfaction.</li><li>To have extensive exposure to and firsthand knowledge of the relevant culture names addresses and language.</li><li>To have knowledge regarding efficient usage of software for data entry and/or searching.</li><li>Product knowledge and FAQs.</li><li>Knowledge of the processes outlined for:</li><li>Case Handling</li><li>Call backs</li><li>Escalations</li><li>Forwarding</li><li>Reporting / Data Logging</li></ul>&middot; To motivate the employees in order to meet all targets and create healthy competitive environment through recognition, guidance and incentive programs.&middot; To create a sense of ownership among the employees.&middot; Conduct weekly call monitoring and coaching of Customer Support Executives.&middot; Team member&rsquo;s development through additional training and goal setting as identified.&middot; To make sure that the employees are following the schedule properly.&middot; Maintain accurate agent performance stats and reports.&middot; To identify and foresee problems in the existing system and come up with solutions and improvements in the system.&middot; To improve and facilitate team work and coordination through effective communication within the team.&middot; Take escalation calls when needed and promote exceptional customer service by provide first hand resolution&middot; To promote professionalism in the call center environment.&middot; Proficient in the use of Microsoft Office Suite.&middot; To manage the d&eacute;cor and cleanliness of the call center.&middot; Other related job responsibilities as assigned by Call Center Management.Authority<ul><li>To resolve any/all employee concerns according to H-tech policies and procedures</li><li>To escalate any/all unresolved employee concerns to the relevant authorities following the escalation process</li><li>To guide and console agent following company guidelines</li><li>To take defined corrective action against any misconduct</li></ul>&middot; To resolve conflicts according to company guidelinesReports&middot; Statistical data to analyze team&rsquo;s performance&middot; Analytical view of team&rsquo;s KPIs and trends&middot; Root cause Analysis of challenges and their action takenEducation&middot; Education: Bachelor&rsquo;s DegreeExperience&middot; At least 2- year banking call center experience and overall, 3 year Call center experience, field involved customer services representatives in different shifts and proven track record of quality service to customers on schedule.Job Type: Full-timeExperience:<ul><li> call center: 3 years (Required)</li></ul>Work Location: In person

Supervisor (Call Center)

Explore 236+ Call center director in Karachi this January. Find roles across top companies and apply now to boost your career.