customer service representative Jobs in Pakistan

customer service representative

branch manager

customer support representative Jobs in Pakistan

customer support representative

customer sales representative Jobs in Pakistan

customer sales representative

call center representative Jobs in Pakistan

call center representative

call center manager

Mega Marketing Network

Position Available: Call Center (Sales) ManagerCompany: Shaadi Organization PakistanCategory: Marriage / Wedding ConsultancyEmployment Type: Full-Time | Office BasedOffice Locations:<ul><li>DHA, Phase V, Karachi</li><li>Gulshan-e-Iqbal, Block 5, Karachi</li></ul>Office Working Days: Monday to SaturdayOffice Timings: 11 AM - 8 PM (Morning Shift), 2 PM - 11 PM (Afternoon Shift)Shaadi Organization Pakistan is seeking dynamic, target-driven, and people-focused Sales Call Center Manager to supervise and guide our matrimonial sales consultants. The role involves driving performance, ensuring excellent client service, and motivating the team to meet and exceed sales targets. The ideal candidate will have experience in tele-sales, preferably high-value service industries, and possess strong leadership and coaching abilities.Key Responsibilities:Team Leadership &amp; Management<ul><li>Supervise a team of matrimonial sales representatives, ensuring daily, weekly, and monthly sales targets are achieved.</li><li>Conduct regular team meetings, briefings, and performance reviews.</li><li>Monitor calls and provide feedback to improve quality, conversions, and client satisfaction.</li><li>Maintain team discipline, punctuality, and adherence to company policies.</li></ul>Sales &amp; Performance<ul><li>Achieve personal and team sales goals by effectively converting leads into paying clients.</li><li>Assist team members with challenging calls or negotiations to secure client sign-ups.</li><li>Analyze sales performance reports and implement strategies to improve results.</li><li>Ensure the use of CRM systems to track leads, follow-ups, and conversions effectively.</li></ul>Training &amp; Development<ul><li>Train and coach team members in sales techniques, objection handling, and relationship-building skills.</li><li>Provide refresher training to improve product knowledge, service presentation, and closing abilities.</li></ul>Client Relationship Management<ul><li>Ensure a professional, empathetic, and solution-oriented approach in all client interactions.</li><li>Resolve escalated client concerns promptly to maintain trust and satisfaction.</li></ul>Requirements:<ul><li>Education: Bachelor&rsquo;s degree in Business, Marketing, or related field (preferred).</li><li>Experience: Minimum 5 years in tele-sales, with at least 2 years in a team lead/supervisory role.</li><li>Preferably Female</li><li>For more details read our career page. Shaadi.org.pk</li><li>Strong sales and negotiation skills.</li><li>Excellent verbal and written communication.</li><li>Leadership and people management abilities.</li><li>Good command over CRM software and call center tools.</li><li>Empathy, cultural sensitivity, and professionalism in handling matrimonial clients.</li></ul>Key Performance Indicators (KPIs):<ul><li>Monthly team sales target achievement rate.</li><li>Lead-to-client conversion ratio.</li><li>Average revenue per client.</li><li>Customer satisfaction scores.</li><li>Call quality and compliance adherence.</li></ul>How to Apply:Interested candidates should read Shaadi Organization Pakistan website's career page (shaadi.org.pk/career) twice and understand our work philosophy and send<ul><li>Updated CV</li><li>Recent photograph</li><li>Mention your skills related to this job post in the covering letter.</li><li>Email: hr@shaadi.org.pk</li><li>Subject Line: Application for Female Call Center - Team Lead</li><li>WhatsApp CV: 0332 3050498 or 0342 8750 329 or 03309976707</li><li>Only shortlisted candidates will be contacted for the interview.</li></ul>Pay: Rs100,000.00 - Rs125,000.00 per monthApplication Question(s):<ul><li>Do you have call center management experience especially related to sales?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Call Center: 5 years (Required)</li></ul>Work Location: In person

Call Center Manager

Scaleup Connect

Call Center Manager<ul><li>Location: Lahore, Punjab, Pakistan</li><li>Job Type: Full-time</li><li>Work Mode: On-site</li><li>Schedule: Monday to Saturday, 9:30 AM &ndash; 6:00 PM</li><li>Gender Preference: Male</li></ul>About the RoleScaleup Connect is hiring a Call Center Manager on behalf of its client. We are looking for an experienced operations leader responsible for overall call center performance, including team management, service quality, KPI achievement, customer satisfaction improvement, and cost control &mdash; ensuring efficient and stable day-to-day operations.Key Responsibilities<ul><li>Oversee daily call center operations and ensure SLA compliance</li><li>Define and monitor KPIs such as call answer rate, response time, and customer satisfaction</li><li>Manage and train agents and team leaders to continuously improve performance</li><li>Optimize call handling processes to enhance efficiency and customer experience</li><li>Handle escalated customer complaints and critical issues</li><li>Coordinate with sales, technical, and other departments</li><li>Control operational costs and improve resource utilization</li><li>Prepare regular reports and improvement plans</li></ul>Requirements<ul><li>Diploma or above &mdash; Bachelor's degree preferred</li><li>At least 4 years of call center experience, with 2+ years in a managerial role</li><li>Familiar with call center KPIs and SLAs</li><li>Strong leadership and communication skills</li><li>Ability to work under pressure and solve problems effectively</li><li>Proficient in MS Office and call center systems</li><li>Good command of English (working proficiency required)</li></ul>Preferred Qualifications<ul><li>Experience in e-commerce, after-sales, or technical support call centers</li><li>Experience managing multilingual teams (English + Urdu) is a plus</li><li>Familiarity with CRM systems such as Salesforce</li></ul>Pay: Rs120,000.00 - Rs150,000.00 per monthWork Location: In person

Spread Peace Solution

Job Description: We are looking for an experienced Call Center Manager to lead and manage daily operations. You will handle team performance, client communication, and campaign execution. You must have strong leadership skills and a clear understanding of call center workflows.Key Responsibilities:<ul><li>Manage and supervise call center agents</li><li>Handle multiple campaigns and ensure performance targets are met</li><li>Communicate with clients and manage relationships</li><li>Negotiate campaign terms and pricing with clients</li><li>Monitor call quality and improve team performance</li><li>Prepare reports and track KPIs</li><li>Train and support team members</li></ul>Requirements:<ul><li>Minimum 5 years of experience in the call center industry</li><li>Proven experience managing campaigns</li><li>Strong client handling and negotiation skills</li><li>Good communication and leadership abilities</li><li>Ability to work under pressure and meet targets</li></ul>Preferred Skills:<ul><li>Experience in outbound and inbound campaigns</li><li>Knowledge of CRM tools</li><li>Strong problem solving skills</li></ul>Pay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

CALL CENTER MANAGER

anekor

We are urgently seeking a Call Center Manager for one of our clients, a growing startup company based in Karachi.Responsibilities<ul><li>Manage daily call center operations</li><li>Lead, train, and supervise call center agents</li><li>Set daily/weekly sales targets for the team</li><li>Drive sales and ensure achievement of revenue goals</li><li>Develop and improve call scripts to increase conversions</li><li>Monitor agent performance and provide daily feedback</li><li>Conduct daily team meetings and motivation sessions</li><li>Personally handle important or difficult customer calls</li><li>Ensure proper follow-up on all leads and inquiries</li><li>Maintain simple manual records of calls, leads, and sales</li><li>Identify performance gaps and take corrective actions</li><li>Work closely with management to improve sales output</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (preferred but not mandatory)</li><li>4&ndash;7 years of experience in call center, telesales, or direct sales</li><li>At least 2 years in a team lead or supervisory role</li><li>Strong sales background (tele sales experience preferred)</li><li>Good communication skills in Urdu and basic English</li><li>Strong leadership and team handling skills</li><li>Target-oriented and sales-driven mindset</li></ul>Salary: Market CompetitiveLocation: KarachiWork Location: In person

Herbiotics health care

We&rsquo;re Hiring: Customer Success ManagerHerbiotics Health Care is looking for a skilled and confident Female Call Center Manager to lead our customer support team. If you have strong leadership abilities, excellent communication skills, and experience in managing call center operations, we&rsquo;d love to hear from you.Location : Susan Road FaisalabadKey Responsibilities:<ul><li>Manage and supervise daily call center operations</li><li>Train, guide, and monitor team performance</li><li>Ensure high-quality customer service and satisfaction</li><li>Handle difficult calls and solve customer concerns</li><li>Maintain reports and improve operational efficiency</li></ul>Requirements:<ul><li>Proven experience in a call center or similar role</li><li>Strong leadership and team management skills</li><li>Excellent communication and problem-solving abilities</li><li>Ability to work in a fast-paced environment</li></ul>Apply Now: Send your CV to HR@herbiotics.com.pk Contact: 0309-8845665Job Type: Full-timeWork Location: In person

Customer Success Manager

Wide Grid Software and technologies (SMC) PVTLTD

Job Title: Shift Manager (Night Shift &ndash; US Campaign)Company: Better Business Solutions Website: https://thebizfix.com Location: Johar Town, Lahore Salary: Market Competitive Job Type: Full-Time Timings: 8pm to 5am Monday to FridayJob OverviewBetter Business Solutions is looking for a responsible and experienced Shift Manager to oversee operations during the night shift for our US-based campaign. The ideal candidate will be a strong leader with excellent communication and team management skills.Key Responsibilities<ul><li>Supervise and manage call center agents during the shift</li><li>Monitor team performance and ensure targets are met</li><li>Provide guidance, coaching, and support to team members</li><li>Handle escalations and resolve customer issues</li><li>Prepare daily performance reports</li><li>Ensure smooth coordination between teams and management</li><li>Maintain discipline and productivity within the team</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (preferred)</li><li>2&ndash;4 years of experience in call center or team management role</li><li>Strong leadership and decision-making skills</li><li>Excellent communication and interpersonal skills</li><li>Ability to work night shift (US hours)</li></ul>Skills<ul><li>Team Management &amp; Leadership</li><li>Performance Monitoring</li><li>Problem Solving</li><li>Communication Skills</li><li>Time Management</li></ul>Benefits<ul><li>Competitive salary package</li><li>Growth and career advancement opportunities</li><li>Professional work environment</li><li>Performance-based incentives</li></ul>Shift TimingNight Shift 8pm to 5am Monday to FridayJob Type: Full-timePay: Rs45,000.00 - Rs70,000.00 per monthWork Location: In person

Shift Manager

Union Developers (Pvt.) Ltd

Job Title: Call Center Lead &ndash; Union DevelopersLocation: [Insert Location] Company: Union DevelopersJob Type: Full-TimeAbout Us: Union Developers is a fast-growing real estate development company delivering high-quality residential and commercial projects. We are seeking an experienced and motivated Call Center Lead to manage and elevate our customer engagement operations.Key Responsibilities:<ul><li>Lead and supervise the call center team to ensure high performance and productivity</li><li>Monitor inbound and outbound calls, ensuring excellent customer service standards</li><li>Develop scripts, workflows, and call handling strategies</li><li>Train, coach, and evaluate call center agents</li><li>Track KPIs such as conversion rates, call quality, and response times</li><li>Coordinate with sales and marketing teams to improve lead generation and conversion</li><li>Handle escalated customer inquiries and resolve issues efficiently</li><li>Prepare performance reports and recommend improvements</li></ul>Requirements:<ul><li>5&ndash;10 years of experience in call center operations (required)</li><li>Experience with a renowned call center (e.g., Ibex) is highly preferred</li><li>Proven experience in a leadership or supervisory role</li><li>Strong communication and interpersonal skills</li><li>Ability to manage, motivate, and develop teams</li><li>Experience with CRM systems and call center software</li><li>Analytical mindset with problem-solving abilities</li><li>Experience in real estate or sales-driven environments is a plus</li><li>Bachelor&rsquo;s degree (preferred)</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Career growth opportunities</li><li>Professional and collaborative work environment</li></ul>Work Location: In person

Call Center Lead

Explore 2417+ Call center manager in Pakistan this May. Find roles across top companies and apply now to boost your career.

2417 call center manager jobs In Pakistan

Call Center Manager

Call Center Manager

CALL CENTER MANAGER

Call Center Manager

Customer Success Manager

Shift Manager

Call Center Lead