sales manager

marketing manager

sales coordinator

operations manager

call center agent

call center operations manager

AZA VEHİCLES RECOVERY

Job SummaryThe Call Center Manager is responsible for managing and controlling all call center operations, coordinating call center agents and related staff, and ensuring efficient handling of roadside assistance requests while maintaining high service quality and customer satisfaction.Key Responsibilities<ul><li>Supervise and control daily call center operations.</li><li>Coordinate and manage all call center agents and support staff.</li><li>Ensure timely response and proper handling of roadside assistance calls.</li><li>Monitor call quality, response times, and service accuracy.</li><li>Coordinate with dispatch, drivers, and operations teams to ensure fast and efficient service delivery.</li><li>Manage staff schedules, shifts, attendance, and performance.</li><li>Handle escalated customer complaints and service issues.</li><li>Ensure accurate data entry and order management in the CRM system.</li><li>Prepare and submit daily and monthly operational reports to management.</li><li>Implement company procedures, service standards, and performance policies.</li><li>Train new agents and conduct regular performance evaluations.</li><li>Ensure compliance with company policies and confidentiality requirements.</li></ul>Qualifications &amp; Requirements<ul><li>Proven experience as a Call Center Manager or Supervisor (preferably in roadside assistance, logistics, or service-based companies).</li><li>Strong leadership, coordination, and organizational skills.</li><li>Ability to work under pressure and manage real-time operations.</li><li>Excellent communication skills in English (additional languages are a plus).</li><li>Proficiency in CRM systems and call center software.</li></ul>Reporting Line<ul><li>Reports directly to General Manager</li></ul>Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per month

Call Center Manager

BlackStone eIT

<div>BlackStone eIT is looking for a highly skilled Call Center Operations Transformation Lead to spearhead our initiatives in reshaping and enhancing our call center operations. This key leadership role involves the design and implementation of strategic transformations aimed at maximizing efficiency, improving customer experience, and driving innovation within our call center teams.
As the Call Center Operations Transformation Lead, you will collaborate closely with cross-functional teams to identify areas for improvement, develop new operational frameworks, and oversee the execution of transformative projects. Your expertise in call center dynamics and change management processes will be essential for our success.
Key Responsibilities<ul>
<li>Lead the assessment of current call center operations and identify opportunities for process improvements and technology enhancements.</li>
<li>Develop a comprehensive transformation strategy that aligns with business goals and customer needs.</li>
<li>Collaborate with IT and technology teams to implement solutions that improve call center functionality and customer interactions.</li>
<li>Facilitate workshops and training sessions to ensure staff are equipped to adapt to new processes and technologies.</li>
<li>Monitor performance metrics and drive continuous improvement initiatives based on data analysis and feedback.</li>
<li>Act as a change agent to promote a culture of innovation and customer-centric thinking within the call center.</li> 
</ul> 
 
Requirements 
<ul>
<li>Bachelor's degree in Business Administration, Operations Management, or a related field.</li>
<li>5+ years of experience in call center operations, with at least 3 years in a leadership role focusing on transformation initiatives.</li>
<li>Strong knowledge of call center technologies, processes, and performance metrics.</li>
<li>Proven experience in change management and implementing process improvements.</li>
<li>Excellent analytical skills with the ability to translate data insights into actionable strategies.</li>
<li>Exceptional leadership and communication skills, capable of motivating and guiding teams through change.</li>
<li>Experience with project management methodologies and tools.</li>
<li>A track record of successful project delivery within a call center or customer service environment.</li>
<li>Familiarity with customer relationship management (CRM) systems is preferred.</li></ul></div>

Call Center Operations Transformation Lead

<div>
 BlackStone eIT is seeking a talented and experienced Call Center Technology Architect to join our team. In this role, you will be responsible for designing and implementing cutting-edge technology solutions that enhance our call center operations, improve customer interactions, and promote efficiency across the board. The ideal candidate will have a strong background in telecommunications, cloud solutions, and a deep understanding of customer service technologies.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Architect and design technology solutions for call center operations, including telephony, CRM integration, and analytics tools
 </li>
 <li>
 Collaborate with stakeholders to gather requirements and transform them into scalable technology solutions
 </li>
 <li>
 Evaluate and recommend software, hardware, and infrastructure to support call center operations
 </li>
 <li>
 Lead the implementation of call center solutions, ensuring integration with existing systems and processes
 </li>
 <li>
 Monitor system performance and make recommendations for enhancements or changes to improve overall functionality and user experience
 </li>
 <li>
 Provide technical leadership and mentorship to team members, fostering a culture of innovation and continuous improvement
 </li>
 <li>
 Stay current with industry trends, emerging technologies, and best practices to ensure optimal system performance and customer satisfaction
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor's or Master's degree in Computer Science, Information Technology, or a related field
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 8+ years of experience in technology architecture, specifically within call center operations
 </li>
 <li>
 Proven experience designing and implementing telephony systems and customer engagement platforms
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Strong knowledge of call center technologies, including ACD, IVR, and predictive dialers
 </li>
 <li>
 Experience with cloud-based solutions and platforms such as AWS, Azure, or Google Cloud
 </li>
 <li>
 Proficiency in CRM systems such as Salesforce, Zendesk, or similar
 </li>
 <li>
 Strong understanding of integration technologies, including APIs, middleware, and data exchange standards
 </li>
 <li>
 Experience with analytics and reporting tools to drive operational insights
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Excellent problem-solving and analytical skills
 </li>
 <li>
 Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
 </li>
 <li>
 Leadership and mentoring abilities to guide technical teams
 </li>
 <li>
 Ability to manage multiple projects and priorities in a fast-paced environment
 
 
 </li>
 </ul>
 
 Certifications (Preferred)
 
 
 
 <ul>
 <li>
 Relevant certifications in call center technologies, ITIL, or cloud architecture
 </li>
 <li>
 CCNA, CCNP, or similar networking certifications are a plus
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Remote Model
 </li>
 <li>
 Time Flexibility
 </li>
 <li>
 Relocation after 6months based on performance
 </li>
 </ul>
</div>

Call Center Technology Architect

<div>BlackStone eIT is seeking a talented and experienced Call Center Technology Architect to join our team. In this role, you will be responsible for designing and implementing cutting-edge technology solutions that enhance our call center operations, improve customer interactions, and promote efficiency across the board. The ideal candidate will have a strong background in telecommunications, cloud solutions, and a deep understanding of customer service technologies.
Key Responsibilities<ul><li>
Architect and design technology solutions for call center operations, including telephony, CRM integration, and analytics tools.</li><li>
Collaborate with stakeholders to gather requirements and transform them into scalable technology solutions.</li><li>
Evaluate and recommend software, hardware, and infrastructure to support call center operations.</li><li>
Lead the implementation of call center solutions, ensuring integration with existing systems and processes.</li><li>
Monitor system performance and make recommendations for enhancements or changes to improve overall functionality and user experience.</li><li>
Provide technical leadership and mentorship to team members, fostering a culture of innovation and continuous improvement.</li><li>
Stay current with industry trends, emerging technologies, and best practices to ensure optimal system performance and customer satisfaction.</li></ul> 

Requirements 
Education
<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Technology, or a related field.</li></ul>
Experience<ul><li>
8+ years of experience in technology architecture, specifically within call center operations.</li><li>
Proven experience designing and implementing telephony systems and customer engagement platforms.</li></ul>
Technical Skills<ul><li>
Strong knowledge of call center technologies, including ACD, IVR, and predictive dialers.</li><li>
Experience with cloud-based solutions and platforms such as AWS, Azure, or Google Cloud.</li><li>
Proficiency in CRM systems such as Salesforce, Zendesk, or similar.</li><li>
Strong understanding of integration technologies, including APIs, middleware, and data exchange standards.</li><li>
Experience with analytics and reporting tools to drive operational insights.</li></ul>
Soft Skills<ul><li>
Excellent problem-solving and analytical skills.</li><li>
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.</li><li>
Leadership and mentoring abilities to guide technical teams.</li><li>
Ability to manage multiple projects and priorities in a fast-paced environment.</li></ul>
Certifications (Preferred)<ul><li>
Relevant certifications in call center technologies, ITIL, or cloud architecture.</li><li>
CCNA, CCNP, or similar networking certifications are a plus.</li></ul> 

Benefits 
<ul>
<li>Remote Model</li>
<li>Time Flexibility
</li><li>Relocation after 6months based on performance</li></ul></div>

DICETEK LLC

<div>Designs and governs the end-to-end contact center technology architecture across voice and digital channels.
<ul><li>Design enterprise call center architecture (on-prem / cloud / hybrid)
</li><li>Lead implementation of platforms (Genesys, Avaya, NICE, Amazon Connect, Cisco)
</li><li>Define integration with CRM, ERP, IAM, AI engines, analytics tools
</li><li>Design omnichannel routing (voice, chat, email, WhatsApp, social)
</li><li>Define scalability, HA/DR, and migration to CCaaS
</li><li>10+ years experience, 5+ years in architecture roles</li></ul></div>

First Abu Dhabi Bank (FAB)

<div>
 Team Supervision (only for Team leaders and supervisors)
 
 
 &squf; Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
 
 
 &squf; Provide on-the-job training and constructive feedback to assigned team to support their overall development.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team in order to support the establishment of a value drive culture within the bank.
 
 
 or
 
 
 &squf; Provide guidance and on the job training for junior colleagues and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team to support the establishment of a value drive culture within the bank.
 
 
 Budgeting and Financial Performance
 
 
 &squf; Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.
 
 
 Policies, Systems, Processes &amp; Procedures
 
 
 &squf; Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.
 
 
 Continuous Improvement
 
 
 &squf; Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
 
 
 Reporting
 
 
 &squf; Prepare sectional statements and reports timely and accurately to meet FAB and department requirements, policies and quality standards.
 
 
 Specific Job Accountability
 
 
 &squf; Handle a team of CSR&rsquo;s providing 24/7 customer support to the Bank customers
 
 
 &squf; Maintaining service level as per SLA
 
 
 &squf; Reports at Individual/Team/Site Level on Daily/Weekly and Monthly basis
 
 
 &squf; Conduct Quality calls evaluation for the centre
 
 
 &squf; Enthusiastically manage the development of team by ensuring that they receive adequate amount of counselling, coaching and training. And encourages personal development
 
 
 &squf; Monitor and emphasize standards of performance, occupancy rate of available time, call duration, wrap up time and SLA
 
 
 &squf; Supervise both the morning and evening shifts on rotation shifts
 
 
 &squf; Supervise processes and instructions handled by agents on day to day basis
 
 
 &squf; Handle difficult complaints or customers during an escalation by an agent
 
 
 &squf; Ensure operational controls are always maintained, and department complies with internal policies and regulations
 
 
 &squf; Supervise the 24 hours, 365 days a year shift operation of the call centre
 
 
 &squf; Offer ongoing coaching and assistance to agents in order to enhance their product knowledge and service on continuous basis
 
 
 &squf; Conduct training programs and link with post evaluation program
 
 
 &squf; Encourage team spirit
 
 
 &squf; Promote staff motivational programs in form reward and recognition
 
 
 &squf; Ensure all agents on their shifts on time
 
 
 &squf; Monitor sales performance and lead generation per staff
 
 
 &squf; Promote cross selling and sales achievements by target per agent
 
 
 &squf; Conduct monthly appraisal for the team members
 
 
 &squf; Recommend and advise actions, feedback to improve customer experience and NPS of contact centre service
 
 
 &squf; Recommend training needs and additional quality controls relevant to the role
 
 
 &squf; Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
 
 
 &squf; Authorised to take decisions as per the approved authorization matrix
</div>

Manager, Contact Centre Operations

SKS FISH AND ANIMAL TRADING

Company: Fish Trading Company Location: Al Quasis Industrial area 2, dubaiJob Description:We are looking for a responsible and active Social Media &amp; Call Center Executive to manage customer communication and online presence.Key Responsibilities:<ul><li>Handle daily incoming calls and WhatsApp orders</li><li>Take customer orders and coordinate with operations team</li><li>Follow up on payments</li><li>Respond to customer inquiries professionally</li><li>Post daily fish display, price lists, and promotions on social media</li><li>Create simple marketing content (photos, captions, offers)</li><li>Maintain good customer relationships</li></ul>Requirements:<ul><li>Experience in call center, customer service, or social media handling</li><li>Good communication skills (Arabic required)</li><li>Good knowledge of Instagram, Facebook &amp; WhatsApp Business</li><li>Ability to work in a fast-paced environment</li><li>Organized and responsible</li></ul>Salary &amp; Benefits:<ul><li>Salary: Depend on Experience</li><li>Visa &amp; Insurance provided</li></ul>If you are energetic, customer-focused, and ready to grow with us, apply now!Job Types: Full-time, PermanentApplication Question(s):<ul><li>Nationality ?</li><li>Only apply if Arab Nationality ?</li></ul>Experience:<ul><li>Social Media Handling: 1 year (Required)</li><li>Call center: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Social Media & Call Center Executive - Arabic

Explore 3410+ Call center operations manager in Dubai this March. Find roles across top companies and apply now to boost your career.

3410 call center operations manager jobs In Dubai

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Social Media & Call Center Executive - Arabic