call center agent (night shift)

call center agent - night shift Jobs in Rawalpindi

call center agent - night shift

call center agents required Jobs in Rawalpindi

call center agents required

call center closers & sales hunters Jobs in Rawalpindi

call center closers & sales hunters

call center executive (female) Jobs in Rawalpindi

call center executive (female)

call center representative

Agency XI PVT.LTD

Job Description: We are hiring motivated and enthusiastic Customer Service Representatives (CSRs) for our Company. The primary role involves generating high-quality leads by engaging potential customers and providing them with information about Company related services. Candidates should be persuasive communicators with strong interpersonal skills to ensure positive customer experiences and successful lead generation.Responsibilities:<ul><li>Emails &amp; Sms Calls Replies</li><li>Effectively communicate Company related information to potential customers.</li><li>Identify and qualify leads based on set criteria.</li><li>Maintain accurate and up-to-date records of lead statuses.</li><li>Work collaboratively with team members to meet campaign goals.</li></ul>Requirements:<ul><li>Good English-speaking skills.</li><li>Previous experience in a call center (but fresh candidates are also encouraged to apply).</li><li>Ability to handle customer inquiries and provide clear, concise information.</li><li>Strong communication and interpersonal skills.</li><li>Goal-oriented with the ability to meet and exceed targets.</li></ul>What We Offer:<ul><li>Competitive salary with performance-based bonuses.</li><li>Opportunity for growth and advancement.</li><li>Friendly and supportive work environment.</li></ul>Note:<ul><li>This is not Home Based or remote Job.</li><li>Night Shift 7PM to 4AM</li><li>Job Location Bahria Town Ph 8 Rawalpindi</li><li>Preffered CVs Located in Bahria town</li></ul>Pay: From Rs75,000.00 per monthWork Location: In person

FEMALE CSR

Roshan Mustaqbil Inst.

About the RoleWe are expanding our call center training operations and looking for an experienced Medicare/ACA campaign professional who has hands-on dialing experience and can train and manage a team of agents. This is not an entry-level position &mdash; we need someone who has worked the floor, understands the product deeply, and can lead agents toward results while keeping the operation compliant.What We're Looking ForWe need a candidate who:<ul><li>Has actively dialed on Medicare or ACA campaigns &mdash; not just supervised, but worked the floor personally</li></ul><ul><li>Can train new agents on: product knowledge, pitch, objection handling, and closing</li></ul><ul><li>Knows how to manage a dialing team &mdash; set targets, monitor performance, motivate agents</li></ul><ul><li>Has a solid understanding of DNC (Do Not Call) compliance</li></ul>&ndash;	Knows how to avoid DNC violations &mdash; scrubbing lists, proper flagging, and agent best practices&ndash;	Understands federal DNC rules and state-level restrictions for US health insurance campaigns&ndash;	Can guide agents on handling DNC-listed numbers and escalation protocols<ul><li>Has working knowledge of US health insurance products (Medicare Advantage, Supplements, ACA plans, SEP/OEP periods)</li></ul><ul><li>Can communicate clearly in English (spoken + written) for training purposes</li></ul>Key Responsibilities<ul><li>Conduct training sessions for new and existing call center agents on ACA &amp; Medicare campaigns</li></ul><ul><li>Develop training materials, scripts, and SOPs tailored to campaign requirements</li></ul><ul><li>Monitor agent calls, provide live feedback, and conduct regular coaching sessions</li></ul><ul><li>Ensure full team compliance with DNC regulations &mdash; zero tolerance policy</li></ul><ul><li>Track team KPIs: contact rate, conversion rate, average handle time, compliance score</li></ul><ul><li>Work closely with management to align training outcomes with campaign targets</li></ul><ul><li>Assist in quality assurance &mdash; call audits, script adherence, compliance checks</li></ul><ul><li>Onboard new hires and reduce ramp-up time through structured training plans</li></ul>Must-Have Requirements<ul><li>Minimum 1 year of direct dialing experience on a Medicare or ACA campaign</li></ul><ul><li>Proven ability to work night shift (US EST/CST business hours)</li></ul><ul><li>Hands-on knowledge of DNC compliance and how to protect the campaign from violations</li></ul><ul><li>Experience training or mentoring at least a small team of agents</li></ul><ul><li>Familiarity with dialer software (Vicidial, Five9, or similar)</li></ul><ul><li>Strong spoken English for training delivery</li></ul>Nice to Have<ul><li>Experience with CRM tools used in US health insurance campaigns</li></ul><ul><li>Knowledge of Medicare Advantage plan comparison and enrollment process</li></ul><ul><li>Trainer certification or previous formal training role</li></ul><ul><li>Familiarity with FCC/FTC DNC rules and TCPA compliance</li></ul>What We Offer<ul><li>Competitive salary (based on experience and interview performance)</li></ul><ul><li>A professional, structured training environment at RMI's campus in Rawalpindi</li></ul><ul><li>Opportunity to build and lead a call center training division from the ground up</li></ul><ul><li>Performance-based incentives</li></ul><ul><li>On-site facilities &mdash; dedicated training rooms, systems, and support</li></ul>How to ApplyInterested candidates should send the following to apply:<ul><li>Updated CV / Resume Send to 0314-5089772</li></ul><ul><li>Brief voice note or written summary of your dialing experience (which campaign, how long, team size you managed)</li></ul><ul><li>Confirmation that you are available for night shift</li></ul>Pay: Rs40,000.00 - Rs150,000.00 per monthWork Location: In person

Call Center Trainer – ACA & Medicare Campaigns

Giga bite(Pvt) Ltd

Are you a welcoming, energetic professional looking to grow your career in a dynamic corporate environment?We are a fast-growing auto insurance call center operating out of Rawalpindi. We are seeking a professional and organized Front Desk Receptionist to be the face of our company. In this role, you will manage our front desk operations, greet visitors, and play a vital role in assisting our HR team during our busy recruitment drives.If you have excellent communication skills, a pleasant personality, and thrive in a bustling office environment, we want to hear from you!What You Will Do (Key Responsibilities):<ul><li>First Impressions: Greet visitors, clients, and candidates warmly, ensuring they are directed to the correct department.</li><li>HR &amp; Recruitment Support: Welcome walk-in job applicants for our agent roles, manage application forms, and coordinate interview queues with the HR team.</li><li>Call Management: Switchboard operation&mdash;answer, screen, and route incoming corporate calls smoothly.</li><li>Office Administration: Manage daily incoming/outgoing mail, couriers, and maintain the visitor log.</li><li>Area Maintenance: Ensure the reception and waiting lounge remain clean, organized, and presentable at all times.</li></ul>What We Are Looking For (Requirements):<ul><li>Education: Minimum Intermediate / A-Levels (Bachelor&rsquo;s degree preferred).</li><li>Experience: 1&ndash;2 years of front desk, customer service, or administrative experience.</li><li>Languages: Fluency in Urdu and a good working command of English.</li><li>Tech Skills: Basic hands-on experience with MS Office (Word, Excel) and emails.</li><li>Traits: Excellent multitasking skills, punctuality, and a highly professional corporate appearance.</li></ul>Benefits &amp; Perks:<ul><li>Competitive base salary with regular performance reviews.</li><li>Clear career path into HR /Finance or Call Center Operations.</li><li>Professional and energetic corporate work culture.</li><li>Complete training on office systems.</li></ul>Schedule:<ul><li>Night Shift (6:00 PM to 3:00 AM)</li><li>Monday to Friday</li></ul>Pay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Receptionist/Front desk Officer

biniTelecom

We are seeking a detail-oriented Quality Assurance (QA) Executive to monitor and evaluate calls for ACA (Affordable Care Act) and Medicare campaigns. The QA Executive will be responsible for reviewing agent interactions, ensuring compliance with campaign guidelines, identifying areas of improvement, and maintaining high standards of customer service. The role involves monitoring inbound and outbound calls, providing constructive feedback to agents, maintaining QA reports, and supporting the team in achieving performance and compliance targets.Key Responsibilities:<ul><li>Monitor and evaluate inbound and outbound calls for ACA and Medicare campaigns.</li><li>Ensure compliance with campaign guidelines, federal regulations, and company policies.</li><li>Assess agent performance based on quality standards, call handling, and accuracy of information.</li><li>Provide feedback and coaching recommendations to agents and team leads.</li><li>Prepare daily, weekly, and monthly QA reports on agent performance.</li><li>Identify training needs and areas of improvement to enhance overall call quality.</li><li>Maintain accurate QA documentation and evaluation records.</li><li>Work closely with team leads and management to improve team performance.</li></ul>Requirements:<ul><li>Minimum 1 year of call center experience (healthcare campaigns preferred).</li><li>Prior QA or call monitoring experience is preferred.</li><li>Basic knowledge of ACA and Medicare campaigns.</li><li>Strong analytical, listening, and communication skills.</li><li>Ability to identify compliance issues and quality gaps.</li><li>Familiarity with CRM systems and call monitoring tools.</li><li>Strong attention to detail and reporting skills.</li><li>Ability to work in a fast-paced environment and support multiple teams.</li></ul>Pay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

QA Executive for Medicare and ACA

Luqon IT solutions

NOW HIRING: B2B SALES CLOSER &ndash; ENERGY SECTOR (US MARKET)Join LUQON IT Solutions &amp; close deals that power the future.We&rsquo;re looking for a hunter-minded Sales Closer to own the full sales cycle on a high-volume US campaign. This isn&rsquo;t just a dialing job&mdash;this is your chance to control your pipeline, lead your own discovery, and close high-ticket B2B deals in the fast-growing energy space.WHAT YOU&rsquo;LL OWN<ul><li>Lead Generation: Proactively source prospects using LinkedIn, ZoomInfo, Apollo, industry directories, and more</li><li>Outreach &amp; Qualification: Identify and engage US-based business decision-makers</li><li>Closure: Run in-person and virtual meetings, deliver confident presentations, handle objections, negotiate like a pro, and seal the deal</li><li>CRM Discipline: Keep every lead, call, and follow-up tracked and actionable</li></ul>WHAT YOU BRING TO THE TABLE<ul><li>2+ years in a call center / high-volume sales environment</li><li>1+ year of proven B2B closing experience (US market preferred)</li><li>Hands-on expertise with lead generation tools (LinkedIn Sales Nav, ZoomInfo, Apollo, etc.)</li><li>Fluent, business-level English &ndash; both written and spoken (you sound like you&rsquo;re in the room)</li><li>Strong presentation skills, sharp negotiation instincts, and a track record of hitting numbers</li><li>Self-starter attitude &ndash; you thrive on targets, not hand-holding</li></ul>WORK SCHEDULE &amp; LOCATION<ul><li>Timings: 7:00 PM &ndash; 4:00 AM (night shift)</li><li>Location: Ground Floor, Plaza No. 74, Main Civic Centre, Bahria Town, Phase 4, Rawalpindi</li></ul>READY TO CLOSE? Send your updated CV to: beebal.dmello@luqon.comPay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

B2B Sales Executives - Energy Sector

Strive BPO

Strive BPO LLP is hiring motivated and confident Customer Sales Representatives (CSR) for our Self Verification Campaign. We are looking for individuals with strong communication skills and a positive attitude who are eager to build a successful career in the BPO industry.Responsibilities<ul><li>Handle outbound calls professionally.</li><li>Assist customers with the self-verification process.</li><li>Maintain accurate customer records.</li><li>Achieve daily and monthly performance targets.</li><li>Follow company policies and quality standards.</li></ul>Requirements<ul><li>Intermediate or Bachelor's degree (preferred).</li><li>Good English communication skills.</li><li>Basic computer knowledge.</li><li>Ability to work night shifts.</li><li>Fresh candidates are encouraged to apply.</li><li>Prior BPO or call center experience will be an advantage but is not mandatory.</li></ul>Benefits<ul><li>Performance-based Title Plan.</li><li>Attractive incentives and bonuses.</li><li>Career growth opportunities.</li><li>Professional and supportive work environment.</li><li>Paid training.</li><li>Monthly performance recognition.</li></ul>Work Schedule<ul><li>Shift: 07:00 PM &ndash; 05:00 AM</li><li>Location: Rawalpindi (On-site)</li></ul>Whatsapp/phone 03320070580Apply now and become part of the Strive BPO LLP team.Pay: Rs30,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Sales Representative (CSR) – Self Verification

Comtanix

We&rsquo;re Hiring: Supply Chain Specialist &ndash; Night Shift (On-Site)Location: Bahria Town, Phase 8, Rawalpindi Timings: 8 PM &ndash; 5 AMComtanix is a fast-growing BPO (not a call center) &ndash; is looking for an experienced Procurement Officer with top-tier communication and finance skills.If you thrive in a dynamic environment and can work independently in night shifts, this might be the perfect role for you.What we&rsquo;re looking for:<ul><li>Proficient in English (written &amp; verbal)</li><li>Strong analytical &amp; computer skills</li><li>Bachelor's degree in a related field</li><li>Ability to manage vendor payments, contracts, and compliance</li><li>Experience with QuickBooks Online, ERP Configuration, and MS Office</li></ul>Key responsibilities:<ul><li>Prepare POs, invoices, and purchase reports (cost analysis)</li><li>Track orders &amp; ensure timely delivery</li><li>Maintain supplier relations &amp; negotiate contracts</li><li>Perform regular audits on import/export files</li><li>Coordinate with sales &amp; procurement departments</li><li>Market price checking &amp; compliance verification</li></ul>Must-have skills:Revenue Analysis, MS Office, Fluent English, Purchase Orders, Management Procurement, Contracts Knowledge, ERP Configuration, QuickBooks OnlinePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Supply Chain Specialist

Explore 12+ Call center representative in Rawalpindi this July. Find roles across top companies and apply now to boost your career.