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customer service representative Jobs in Dubai

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call center supervisor

IIQAF Group of Companies

<p>Job Location</p>
 
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 <p> <span>Dubai, <br> United Arab Emirates</span> </p>
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 <p> <span>1 to 2 years</span> </p>
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 <p> <span>Diploma; Graduate</span> </p>
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 <p> <span>Customer Service / Telecalling<br> </span> </p>
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 <p> <span>call center experience</span> </p>
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 <p>Jobseekers from any country</p> 
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<span>Call Center Executive<br> <br><b>Job Location : Dubai, UAE<br> <br>Key Responsibilities:</b><br> <br>  Answering incoming calls and assisting customers with inquiries, concerns, and requests in a professional and courteous manner.<br>  Making outgoing calls to follow up on customer inquiries, update account information, and notify customers of relevant promotions or events.<br>  Troubleshooting and resolving customer issues and complaints with accuracy and efficiency.<br>  Keep detailed records of customer interactions and transactions in our CRM system.<br>  Providing accurate information and directing customers to appropriate resources when needed.<br>  Collaborating with other departments to quickly resolve customer issues and improve overall customer satisfaction.<br>  Participate in ongoing training and development opportunities to stay current on company products, services, and policies.<br> <br><b>Requirements</b>:<br> <br>  High school diploma or equivalent.<br>  Minimum of 1-2 years of experience in a customer service or call center environment.<br>  Excellent communication skills, both verbal and written.<br>  Ability to handle various customer personalities and maintain composure in challenging situations.<br>  Proficient in operating basic computer applications and navigating through multiple systems.<br>  Strong problem-solving and multitasking abilities.<br>  Availability to work flexible hours, including evenings, weekends, and holidays.</span>
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Call Center Executive

Oshanya

<p><b>Senior Call Center Executive (Medical Clinic - Karama)</b></p><p><b>Location:</b> Karama, Dubai<br/><b>Industry:</b> Healthcare / Medical Services<br/><b>Salary:</b> AED 3,500 - AED 4,000 per month<br/><b>Requirement:</b> Must have own transferable visa.</p><p>Are you an experienced call center professional with a passion for healthcare and a knack for sales?</p><p><b>About the Role:</b></p><p>In this pivotal role, you will be the first point of contact for our patients, providing exceptional service and seamlessly converting inquiries into confirmed appointments. You will play a key role in the clinic's growth and patient satisfaction.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle a high volume of inbound and outbound calls in a professional and courteous manner.</li><li>Convert patient inquiries into scheduled appointments, effectively promoting our clinic's services.</li><li>Provide detailed information about our doctors, treatments, and services to potential patients.</li><li>Manage patient appointments, reminders, and follow-ups using our clinic management system.</li><li>Address and resolve patient queries and concerns with empathy and efficiency.</li><li>Achieve and exceed individual and team targets for call quality and conversion rates.</li><li>Maintain accurate and up-to-date patient records.</li><li>Guide and mentor junior call center agents, sharing best practices.</li></ul><p><b>Who We Are Looking For (Qualifications &amp; Experience):</b></p><ul><li><b>Minimum 2-3 years</b> of experience in a call center environment, <b>preferably within a medical center, hospital, or healthcare provider.</b></li><li>A proven <b>background in sales or tele-sales</b> with a track record of meeting targets.</li><li>Excellent communication and interpersonal skills in <b>English</b>; knowledge of Arabic or other languages is a plus.</li><li>Empathetic, patient-focused, and able to handle sensitive situations with discretion.</li><li>Tech-savvy with experience in CRM or clinic management software.</li><li><b>MUST have own transferable visa.</b></li></ul><p><b>What We Offer:</b></p><ul><li>A competitive monthly salary of <b>AED 3,500 - AED 4,000</b>.</li><li>A rewarding opportunity to make a difference in patients' lives.</li><li>A supportive and professional work environment in a prime Karama location.</li><li>Potential for career growth within the clinic.</li></ul><p><b>Ready to Apply?</b></p><p>+971 55 664 3235 whats app</p><p>Job Type: Full-time</p><p>Pay: AED3,500.00 - AED4,500.00 per month</p>

Farnek Services LLC

<div><div><h2 class="jobSectionHeader"><b>Role Summary</b></h2>
<p>
The Assistant Manager Call Center supports the Manager in leading daily operations of a multi-channel Facilities Management (FM) contact center. The role involves overseeing all inbound and outbound communication channels including calls, emails, WhatsApp, and ticketing systems, while ensuring seamless integration with the CAFM (Computer-Aided Facilities Management) platform. The position requires a strong understanding of AI and automation tools to improve customer experience, service efficiency, and data accuracy across operations.</p>
<h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2>
<h3 class="jobSectionHeader"><b>Operational Support</b></h3>
<p>
Supervise daily agent performance and ensure adherence to SLAs and service standards.<br>
Oversee accurate job logging, assignment, and closure within the CAFM system.<br>
Assist in shift scheduling, manpower planning, and workforce optimization for 24/7 operations.<br>
Monitor all communication channels to ensure quick and effective response and escalation handling.<br>
Support achievement of operational KPIs including Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT).</p>
<h3 class="jobSectionHeader"><b>
AI &amp; CAFM Integration</b></h3>
<p>
Support implementation of AI-powered solutions such as chatbots, IVR automation, and predictive call routing integrated with the CAFM system.<br>
Collaborate with IT teams and vendors to enhance system functionalities and workflow automation.<br>
Monitor AI and CAFM data dashboards to identify trends and areas for process improvement.<br>
Ensure CAFM data integrity by validating work orders, updates, and closure information.</p>
<h3 class="jobSectionHeader"><b>
Customer Experience &amp; Quality</b></h3>
<p>
Conduct regular quality reviews of call recordings, CAFM entries, and digital communication logs.<br>
Handle escalations and perform root-cause analysis using CAFM data to enhance service delivery.<br>
Contribute to customer journey improvement initiatives and service enhancement projects.<br>
Coach agents on communication standards and effective use of CAFM for customer updates and job tracking.</p>
<h3 class="jobSectionHeader"><b>
Reporting &amp; Analytics</b></h3>
<p>
Prepare periodic reports on call volumes, CAFM job creation rates, AI utilization, and SLA compliance.<br>
Use CAFM data and AI insights to forecast workload, manpower needs, and operational trends.<br>
Present performance reports and recommendations to improve efficiency and automation.</p>
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Qualifications &amp; Skills</b></h2>
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Education:<br>
Bachelors degree in Business Administration, Computer Science, or related field.<br>
Certification in Contact Center Management, CAFM Systems, or AI preferred.<br>
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Experience:<br>
Minimum 5 years of call center experience, with at least 2 years in a supervisory or team leader role.<br>
Prior experience within the Facilities Management or Service industry is required.<br>
Practical knowledge of CAFM systems and AI-enabled contact center tools.<br>
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Key Competencies:<br>
Strong understanding of CAFM workflows and FM service operations.<br>
Data-driven and analytical mindset with ability to interpret reports and KPIs.<br>
Excellent communication, leadership, and coaching skills.<br>
Customer-centric approach with strong problem-solving capabilities.<br>
Proficiency in reporting and analytics tools (e.g., Excel, Power BI).</p>
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KPIs</b></h2>
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SLA adherence and CAFM job completion accuracy</p><br>
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AI-assisted job creation and ticket automation rate</p><br>
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Accuracy and timeliness of CAFM data entry</p><br>
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Average Handling Time (AHT) and First Call Resolution (FCR)</p><br>
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Customer Satisfaction (CSAT/NPS) improvement</p></div></div>

Assistant Manager Call Center

ARMADA PHARMACY DMCC

<br>Manage large amounts of inbound and outbound calls in a timely manner<br>Follow communication scripts when handling different topics<br>Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives<br>Seize opportunities to upsell the services<br>Entering accurate and detailed data into the system<br>Meeting key performance indicators, like call to resolution time, customer satisfaction(CSAT), Average Handling Time (AHT), etc.<br>Build sustainable relationships and engage customers by taking the extra mile<br>Keep records of all conversations in our call center database in a comprehensible way<br>Frequently attend educational seminars to improve knowledge and performance level<br>Meet personal/team qualitative and quantitative targets<br>Qualifications:<br>Bachelor s Degree (Medical / Healthcare Background preferred)<br>Experience :<br>Similar work experience in UAE for 2 to 3 years.<br>

Concentrix

<div><div><div><p><b>Customer Service and Support
</b></p></div><div><div><div><b>Location</b></div>
<div>Dubai, United Arab Emirates</div></div></div><div></div><div><div><br>
</div><p>Job Title:</p>
Team Leader, Operations<p>
Job Description</p>
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.<h2 class="jobSectionHeader"><b>
Essential Functions/Core Responsibilities</b></h2><ul><li>
Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements</li><li>
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly</li><li>
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment</li><li>
Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;) and financial expectations</li><li>
Communicate expectations to employees and provide timely updates</li><li>
Provide subject matter expertise in handling escalated customer calls as needed</li><li>
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities</li><li>
Stay current on internal work processes, policies and procedures. Attend required manager development training</li><li>
Promote the Concentrix values through both behavior and attitude, including being an advocate for team members</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Candidate Profile</b></h2><ul><li>
Associate's degree in related field with two to four years of relevant experience preferred</li><li>
At least four years' experience as a Team Leader in a Call Centre in UAE</li><li>
Must be currently based in UAE and available for F2F interviews</li><li>
Native-level Arabic and fluency in English</li><li>
Highly motivated individual with skills to develop and coach team members to achieve performance expectations</li><li>
Work well under pressure and follow through on items to completion</li><li>
Strong communication skills, both written and verbal</li><li>
Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable</li><li>
Ability to mentor, coach and provide direction to a team of employees</li><li>
Willingness to work a flexible schedule</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Career Level Description</b></h2><p>
Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.</p><h2 class="jobSectionHeader"><b>
Disclaimer
</b></h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p>
Location:</p>
ARE Dubai - Property# BCB2 515, Dubai CommerCity<p>
Language Requirements:</p><p>
Time Type:</p>
Full time<p><b>
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div></div></div><div></div>

Team Leader, Operations

<p>The American University in the Emirates is searching for an excellent Call Center Operator who will address and resolve inquiries, complaints, and concerns, ensuring high levels of satisfaction while maintaining the university's reputation for excellent service. The role involves actively listening to students, empathizing with their challenges, and providing timely solutions.</p><p><strong>Salary Range: </strong>AED 4,000 to 6,000 (subject to experience) with additional benefits</p><p><strong>Qualifications & Experience</strong></p><ul><li>Bachelor's degree in any field from an accredited university</li><li>1-3 years of experience in customer service or a related field</li><li>Call center training or experience is preferred</li><li> <strong>Must be bilingual (speaks English and Arabic fluently)</strong> </li></ul><p><strong>Skills / Training / Knowledge</strong></p><ul><li>Very high degree of independence, responsibility, and judgment</li><li>Maintains a professional image and relationships with faculty/students and all stakeholders</li><li>Must maintain confidentiality</li><li>Effectively resolves daily matters independently</li><li>Strong customer service orientation</li><li>Excellent verbal and written communication skills in both English and Arabic</li><li>Effective time management skills</li><li>Ability to handle multiple tasks and prioritize effectively</li></ul><p><strong>Job Description</strong></p><ol><li>Respond to inquiries and concerns promptly and professionally, ensuring each interaction is positive and solution-focused.</li><li>Investigate, research, and resolve issues through the computer systems, ensuring accurate and efficient solutions.</li><li>Appropriately transfer calls to relevant departments or staff when necessary, ensuring a seamless experience.</li><li>Ensure that unresolved issues are followed up in a timely manner until fully resolved, keeping callers informed throughout the process.</li><li>Maintain detailed and accurate records of interactions, including call logs, reports, and resolutions.</li><li>Recognize recurring issues and provide insights to supervisors on potential improvements or common concerns.</li><li>Perform any other tasks as assigned by the supervisor to support the smooth operation of the call center and university initiatives.</li></ol><p><strong>About American University in the Emirates (AUE):</strong></p><p>The American University in the Emirates (AUE) invites applications from well-qualified candidates for a range of faculty and administrative positions. AUE is located in Dubai Intl. Academic City.</p><p>AUE is not just a place of learning but a hub of innovation and growth, where your expertise and aspirations find a welcoming environment.</p><p><strong>At AUE, we believe Nothing is Impossible is the Pathway to Success</strong></p><p>AUE comprises seven dynamic colleges: College of Law, College of Education, College of Design, College of Business Administration, College of Media and Mass Communication, College of Computer Information Technology and College of Security and Strategic Studies. Each college boasts unique strengths and prestigious accreditations, reflecting our commitment to providing a world-class education.</p><p>The American University in the Emirates is accredited by<strong>SACSCOC</strong>(the Southern Association of Colleges and Schools Commission on Colleges) to award baccalaureate and master's degrees. Degree-granting institutions also may offer credentials such as certificates and diplomas at approved degree levels</p><p>The American University in the Emirates is officially licensed to operate as a higher education institution and all its programs are accredited byCAA(the Commission for Academic Accreditation), Ministry of Education, United Arab Emirates.</p><p>The<strong>College of Business Administration</strong>is a proud member of<strong>AACSB</strong>(The Association to Advance Collegiate Schools of Business),and its degree programs (Bachelor of Business Administration, Master of Business Administration, Master of Sport Management) are accredited by<strong>AACSB</strong>) as of 2022.</p><p>The Bachelor of Computer Science in theCollege of <strong>Computer Information Technology</strong>is accredited by the Computing Accreditation Commission of<strong>ABET</strong>.</p><p><strong>NASAD</strong>(The National Association of Schools of Art and Design) has granted the Bachelor of Science in Fashion Design, Bachelor of Science in Graphic Design, Bachelor of Science in Interior Design, and Bachelor of Science in Animation in the<strong>College of Design</strong>, the designation of Substantial Equivalency with accredited programs in the United States.</p><img src="https://www.jobg8.com/Tracking.aspx?2BLAx2Vk0CbtYRo73RW%2fOk3UKFos%2fEkag" width="0" height="0" />

Call Center Operator

Hilton Worldwide, Inc.

<p>Job Description - Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm Jumeirah</p><p>A Personal Assistant Supervisor with Waldorf Astoria Dubai is responsible for managing the Personal Assistance section and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.</p><p><b>What will I be doing</b></p><p>A Personal Assistant Supervisor manages the Switchboard Department and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. Specifically, you are responsible for performing the following tasks to the highest standards:</p><ul><li>Overseeing the performance of Personal Assistance team, ensuring they adhere to hotel standards, provide excellent customer service, and handle calls efficiently.</li><li>Creating schedules for Personal Assistance team to ensure adequate coverage during peak times and adjusting staffing levels based on occupancy and call volume.</li><li>Conducting training sessions for new Personal Assistance team and providing ongoing coaching to improve their skills in handling calls, using hotel systems, and delivering exceptional service.</li><li>Monitoring calls for quality assurance purposes, providing feedback to Personal Assistance team, and implementing improvements to enhance guest satisfaction.</li><li>Assisting with escalated guest concerns or complaints related to telephone services, resolving issues promptly, and ensuring guest satisfaction.</li><li>To monitor the Kipsu application by actively engaging with guests to address promptly with their questions, requests or feedback.</li><li>Overseeing the maintenance and proper functioning of telephone systems, including troubleshooting technical issues and coordinating repairs as needed.</li><li>Liaising with other hotel departments such as front office and other Departments to ensure seamless communication and coordination.</li><li>Generating daily reports on call volume, service levels, and any notable incidents or concerns, providing insights to management for decision-making purposes.</li><li>Enforcing hotel policies and procedures related to Personal Assistance operations, ensuring compliance with privacy regulations and security protocols.</li><li>Identifying opportunities for process improvements, implementing new technologies or practices to enhance efficiency and guest experience.</li><li>Being prepared to handle emergency situations, such as medical emergencies or security incidents, by following established protocols and coordinating with appropriate personnel.</li><li>Proactively reaching out to guests to confirm reservations, assist with inquiries, and offer personalized services to enhance their overall experience.</li><li>Completing administrative duties such as updating phone directories, maintaining records, and managing inventory of supplies related to telephone operations.</li></ul><p><b>What are we looking for</b></p><p>A Personal Assistant Supervisor (Telephone Operator Supervisor) serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:</p><ul><li>Minimum 3-5 years of experience in a luxury hotel or premium customer service environment, including at least 1-2 years in a supervisory or team leader role within the Communications or Guest Service department.</li><li>Proven experience in managing and training a team of Telephone Operators or Call Center Agents in a high-end hospitality setting.</li><li>Strong leadership and coaching skills with the ability to inspire, motivate, and develop team members.</li><li>Excellent communication and interpersonal skills, demonstrating a warm, professional, and polished manner at all times.</li><li>In-depth knowledge of hotel operations, emergency procedures, and communication protocols.</li><li>Exceptional telephone etiquette, active listening, and problem-resolution skills.</li><li>Strong organizational and multitasking abilities to oversee shift operations, manage workload distribution, and ensure service consistency.</li><li>Commitment to delivering discreet, accurate, and prompt service to both internal and external guests.</li><li>Ability to handle guest and team concerns with patience, professionalism, and discretion.</li><li>Technical proficiency in hotel systems such as Opera PMS, multi-line switchboards, and internal communication platforms.</li><li>Keen attention to detail, ensuring all calls, messages, and wake-up requests are handled accurately and efficiently.</li><li>Flexibility to work various shifts, including weekends, nights, and public holidays, as required by hotel operations.</li><li>Impeccable grooming and personal presentation reflecting the hotel's luxury brand standards.</li></ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>Previous experience as a Personal Assistant Supervisor or Telephone Operator Supervisor in a 5-star luxury hotel.</li><li>Proficiency in additional languages (verbal and written), such as Arabic, Russian, or French.</li><li>Familiarity with Hilton brand standards and communication procedures.</li></ul><p><b>What will it be like to work for Hilton</b></p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p><img src="https://www.jobg8.com/Tracking.aspx?vN7mL9eUiCTyplzTk3Nf693KWftFD3hQi" width="0" height="0" />

Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm Jumeirah

Explore 1434+ Call center supervisor in Dubai this November. Find roles across top companies and apply now to boost your career.

1434 call center supervisor jobs IN Dubai

Call Center Executive

Call Center Executive

Assistant Manager Call Center

Call Center Executive

Team Leader, Operations

Call Center Operator

Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm Jumeirah