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customer service representative Jobs in Dubai

customer service representative

call center supervisor

Parkonic Parking Systems and Management LLC

We are seeking a dynamic and experienced Call Center Manager to lead our customer service operations in Dubai. This role is pivotal in ensuring exceptional customer experiences, managing a high-performing team, and driving operational excellence within our parking management services.Responsibilities:- Lead, manage, and motivate the call center team to achieve service excellence and performance targets.- Develop and implement effective call center policies, procedures, and best practices tailored to the parking management industry.- Monitor key performance indicators (KPIs) to ensure high-quality customer service and continuous improvement.- Handle complex customer inquiries and resolve escalated issues promptly and professionally.- Collaborate with other departments to align customer service strategies with overall business goals.- Recruit, train, and develop call center staff to build a competent and customer-focused team.- Manage call center budget and resources efficiently to maximize operational productivity.- Ensure compliance with local regulations and company standards in all call center activities.Requirements:- Proven experience as a Call Center Manager or similar leadership role, preferably within the parking management or related customer service industry.- Strong leadership skills with the ability to inspire and manage diverse teams.- Proficiency in call center software, CRM systems, and performance metrics analysis.- Ability to work in a fast-paced environment and handle multiple priorities effectively.- Strong problem-solving skills and a customer-centric approach.Job Type: Full-timePay: AED15,000.00 - AED20,000.00 per monthExperience:<ul><li>IT Background: 5 years (Preferred)</li><li>Call Center Manager: 5 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Call Center Manager

Alba Corporation

<div>We are looking for a Call Center Team Leader to oversee the daily operations of our customer service team and ensure service excellence across all touchpoints. Your mission will be to drive team performance, ensure KPIs are met, and maintain a high standard of customer interaction and satisfaction.
The ideal candidate is a bilingual (Arabic and English) professional with proven experience in managing contact center teams, resolving escalations, and motivating staff. You should be results-oriented, highly organized, and a natural communicator who thrives in fast-paced, customer-driven environments.
If you're ready to lead by example and deliver exceptional customer support outcomes&mdash;read on.<h3 class="jobSectionHeader">
Key Responsibilities</h3>
Core Functions<ul>
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Supervise day-to-day call center operations, ensuring service level agreements (SLAs) and quality standards are consistently met.</li>
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Monitor call queues, handle escalated issues, and step in to support agents when necessary.</li>
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Conduct regular performance evaluations and coach team members for continuous improvement.</li>
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Analyze call center metrics to identify trends and implement process enhancements.</li>
</ul>
Collaboration &amp; Communication<ul>
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Serve as the communication bridge between frontline agents and senior management.</li>
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Coordinate with other departments (e.g., IT, sales, logistics) to resolve customer issues efficiently.</li>
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Lead daily team briefings and encourage open dialogue for feedback and idea sharing.</li>
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Foster a positive, team-oriented culture focused on accountability and growth.</li>
</ul>
Performance &amp; Reporting<ul>
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Track and report on KPIs including average handling time, customer satisfaction, and first-call resolution.</li>
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Develop and execute action plans to improve underperforming metrics.</li>
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Maintain accurate documentation of team activities, call outcomes, and training records.</li>
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Provide strategic input on improving customer engagement and operational efficiency.</li>
</ul><h3 class="jobSectionHeader">
Requirements:</h3><ul>
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3&ndash;5 years of experience in a call center environment, with at least 1 year in a supervisory role.</li>
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Fluency in both Arabic and English.</li>
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Strong leadership and conflict resolution skills.</li>
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Proficiency in call center software and CRM platforms (e.g., Zendesk, Freshdesk, Genesys).</li>
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Exceptional communication and coaching abilities.</li>
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Ability to analyze data and make decisions based on insights.</li>
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Bachelor&rsquo;s degree preferred; relevant certifications are a plus.</li>
</ul><h3 class="jobSectionHeader">
Salary &amp; Benefits:</h3>
Competitive Salary: 8,000 &ndash; 15,000 AED/month 
Work Visa sponsorship 
Medical insurance 
30 days of paid annual leave 
Ongoing training and professional development 
Supportive team culture with performance recognition programs<h3 class="jobSectionHeader">
Work Arrangement:</h3>
Type: Full-time, on-site position
Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.<h3 class="jobSectionHeader">
Why Join Us?</h3>
Lead a dynamic and motivated team in a fast-paced environment 
Gain exposure to operational strategy and customer experience innovation 
Be part of a stable company with growth opportunities 
Work in a bilingual, multicultural environment that values excellence
Organized and efficient? Step into a role where your structure powers our success. Apply now!</div>

Call Center Team Leader

Exceptional Medical Ambulance and Homecare Services LLC

ey Responsibilities<ul><li>Handle incoming calls from patients, families, and clients with professionalism and empathy.</li><li>Assess urgency of calls, triage requests, and dispatch ambulances or healthcare staff as required.</li><li>Monitor and track ambulance movements, ensuring efficient response times.</li><li>Communicate with drivers, paramedics, nurses, and doctors to coordinate field operations.</li><li>Maintain accurate call logs, dispatch records, and operational reports.</li><li>Assist in scheduling, rostering, and coordination of healthcare staff.</li><li>Support operations management in day-to-day activities and ensure compliance with company policies.</li><li>Uphold confidentiality and patient data protection at all times.</li><li>Provide administrative support including documentation, reporting, and follow-up of cases.</li></ul>Requirements<ul><li>Previous experience as a Dispatcher, Call Center Agent, or Operations Coordinator in healthcare, ambulance, or emergency services is highly desirable.</li><li>Strong communication skills in English and Arabic (additional languages are an advantage).</li><li>Ability to remain calm, professional, and decisive under pressure.</li><li>Familiarity with emergency response procedures, healthcare operations, and dispatch systems.</li><li>Proficiency in computer systems, MS Office, and call-handling software.</li><li>Strong organizational and multitasking abilities.</li><li>Willingness to work in shifts, including nights, weekends, and holidays.</li></ul>Job Type: Full-time

Dispatcher/Call Center/Ops with Healthcare Background

KCM WINGS CALL CENTERS SERVICES LLC

Immediate Joining Candidates Required*We are seeking enthusiastic and motivated individuals to join our Call Center team. As a Call Center Representative, you will assist clients with account inquiries, information, and promote our services. Training will be provided&mdash;no prior experience required.Job Description<ul><li>Make outbound calls to potential and existing clients.</li><li>Answer inbound calls and respond to client inquiries about Forex trading.</li><li>Provide basic information on how Forex trading works and our platform features.</li><li>Guide clients through the account registration and funding process.</li><li>Promote trading services and encourage platform usage.</li><li>Maintain a professional and helpful attitude in all client interactions.</li><li>Keep records of calls and update client information in the system.</li><li>Understanding prospects / clients requirement &amp; needs for providing relevant information &amp; timely market information accordingly</li></ul>Experience<ul><li>Freshers most welcome &amp; Experience also can apply</li></ul>Languages preferred<ul><li>([Malayalam]*,Hindi, English, Tamil, Kannada) required.</li><li>Strong communication and persuasion skills.</li><li>Ability to work in a fast-paced, goal-driven environment.</li></ul>Females Can Apply*We Offer:<ul><li>Full training on Forex and our trading platform.</li><li>Career growth opportunities.</li><li>Supportive and dynamic team environment.</li></ul>High Commissions, High Bonus and Perks * &amp; ( Visa &amp; Medical provided)*Direct Hiring*Job Types: Full-time, PermanentPay: AED2,500.00 - AED5,000.00 per month

Call Center Executive

hiCar

WE&rsquo;RE HIRING &ndash; Used Car Call Center Agent!Are you sharp, confident, and love closing deals on the phone?Join our Used Car Division as a Call Center Agent and be the voice that drives customers into the showroom!What you&rsquo;ll do:<ul><li>Handle inbound &amp; outbound calls</li><li>Book test drives &amp; appointments</li><li>Qualify leads + pass hot ones to sales</li><li>Smash daily/weekly call &amp; conversion targets</li></ul>KPIs that matter:<ul><li>80&ndash;100 calls/day</li><li>25&ndash;30% lead-to-appointment rate</li><li>70% appointment show-up rate</li></ul>We offer: Competitive salary + commission, training, and real growth opportunities.If you&rsquo;re hungry, disciplined, and thrive on targets &rarr; Apply Now!Send your CV to careers@hicar.aeJob Type: Full-timeExperience:<ul><li>Call Center: 1 year (Required)</li></ul>

Used Car Call Center Agent

ProMark Strategies

Key Responsibilities:<ul><li>Manage and lead a telesales team focused on promoting the hotel&rsquo;s loyalty membership programme.</li></ul><ul><li>Develop and implement sales strategies to drive membership growth and retention.</li></ul><ul><li>Monitor team performance, set targets, and ensure KPIs are met.</li></ul><ul><li>Conduct training, coaching, and performance evaluations for sales agents.</li></ul>Requirements:<ul><li>Proven experience in a telesales or direct sales leadership role (hospitality experience preferred).</li></ul><ul><li>Strong knowledge of loyalty or membership programs.</li></ul><ul><li>Excellent communication and leadership skills.</li></ul><ul><li>Ability to analyze sales metrics and produce actionable reports.</li></ul><ul><li>Based in the UAE.</li></ul>What We Offer:<ul><li>Competitive salary and commission structure.</li></ul><ul><li>Dynamic and supportive working environment.</li></ul><ul><li>Opportunity to work with a prestigious hotel brand.</li></ul><ul><li>Career growth and development opportunities.</li></ul><ul><li>Private accommodation provided.</li></ul><ul><li>Complimentary lunch provided at the hotel.</li></ul>To apply, please send your CV to: mahmoud@promarkstrategies.comJob Type: Full-timePay: AED5,500.00 per month

Call Center Sales Manager

PepsiCo

<div>
 
 Overview
 
 
 
 
 We Are PepsiCo
 
 
 
 PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes
 
 LAY&rsquo;S &reg;️, DORITOS &reg;️, CHEETOS &reg;️, GATORADE &reg;️, PEPSI &reg;️, QUAKER &reg;️
 
 and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.
 
 
 Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.
 
 
 Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.
 
 
 Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/
 
 
 
 Join PepsiCo, dare to transform.
 
 
 
 
 Responsibilities
 
 
 
 
 JOB PURPOSE
 
 
 
 <ul>
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 To ensure the sales target achievement and excellence in sales execution within the assigned stores.
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 Strong knowledge and understanding of his assigned stores and needs; to develop a strong relationship with the key decision makers within his outlets to ensure he maximizes on the account potential
 
 
 </li>
 </ul>
 
 Principal Accountabilities
 
 
 
 <ul>
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 Sell the full range of products to an agreed list of customers. Sales will be measured against previously agreed targets.
 </li>
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 Levels of stales must be below the agreed target provided by his supervisor.
 </li>
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 The customers are to receive the service approved by the supervisor. The call frequencies as well as the daily route plan are key to maintaining the levels of customer satisfaction demanded by the company. The supervisor will review the actual customers visited daily during the daily debriefing sessions.
 </li>
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 Carry out the daily and weekly vehicle checks as laid down in the operating procedures. The salesman is responsible for maintaining the sales vehicle in a clean and roadworthy condition and any defects or damage must be reported at the earliest opportunity to the supervisor.
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 Supply ready to ship customer orders on time. Full details including delivery arrangements to be included
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 Maintaining individual customer stock levels to the agreed requirements in order to make sure that out-of-stock problems are kept to a minimum.
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 The Pre-seller is responsible for the implementation of the agreed in store merchandising communicated by the supervisor. Where there is additional support from a company merchandiser the Pre-seller will agree with the supervisor the arrangements planned in the outlets with the support.
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 Advise the supervisor of any relevant competitor activity taking place in the area served.
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 Daily reconciliation of all cheques, cash &amp; credit sales.
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 Staff are always to be neatly groomed and presentable.
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 Maintain a high standard of driving and obey the driving regulations.
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 The following Key Performance Indicators (KPI&rsquo;s) will be used to measure performance. Failure to deliver consistently the results required will lead to disciplinary action.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 EXPERIENCE / COMPETENCIES REQUIRED
 
 
 
  Diploma or bachelor&rsquo;s degree or Equivalent.
 
 
  1 to 3 years&rsquo; Experience in Sales &amp; Account building
 
 
  Communication skills
 
 
  Negotiation skills
 
 
  Conflict Management
 
 
  Sales Planning
 
 
  Basic accounting skills
</div>

Preseller

Explore 783+ Call center supervisor in Dubai this October. Find roles across top companies and apply now to boost your career.