customer service representative Jobs in Lahore

customer service representative

call center agents

call center representative Jobs in Lahore

call center representative

customer services representative Jobs in Lahore

customer services representative

customer support representative Jobs in Lahore

customer support representative

call center supervisor

Code Flairs

About the RoleWe are seeking an experienced and dynamic Call Center Manager to lead our SEO / Digital Marketing campaign team. The ideal candidate will have a strong background in managing outbound and inbound teams, driving performance, and optimizing processes to achieve campaign goals.Key Responsibilities<ul><li>Supervise, coach, and motivate call center agents working on SEO and digital marketing campaigns.</li><li>Monitor daily operations and ensure team KPIs and quality standards are met.</li><li>Develop and implement performance improvement strategies.</li><li>Coordinate with the marketing and sales teams to align call strategies with campaign goals.</li><li>Prepare reports on team performance and suggest data-driven improvements.</li><li>Manage scheduling, attendance, and overall call center efficiency during the night shift.</li></ul>Requirements<ul><li>Proven experience as a Call Center Manager or Team Lead (preferably in digital marketing or SEO campaigns).</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Strong understanding of call center metrics, CRM tools, and performance analysis.</li><li>Ability to manage a night shift team effectively.</li><li>Bachelor&rsquo;s degree in Marketing, Business Management, or a related field preferred.</li></ul>What We Offer<ul><li>Competitive salary (PKR 150,000 &ndash; 200,000).</li><li>Growth opportunities in a fast-paced digital marketing environment.</li><li>Supportive management and performance-driven culture.</li></ul>To Apply:You may directly approach on WhatsApp too (03254283182).Mention applied position then share resume.Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working in night shift?</li></ul>Work Location: In person

Call Center Manager – SEO / Digital Marketing Campaign

About the RoleWe are seeking an experienced and dynamic Call Center Manager to lead our SEO / Digital Marketing campaign team. The ideal candidate will have a strong background in managing outbound and inbound teams, driving performance, and optimizing processes to achieve campaign goals.Key Responsibilities<ul><li>Supervise, coach, and motivate call center agents working on SEO and digital marketing campaigns.</li><li>Monitor daily operations and ensure team KPIs and quality standards are met.</li><li>Develop and implement performance improvement strategies.</li><li>Coordinate with the marketing and sales teams to align call strategies with campaign goals.</li><li>Prepare reports on team performance and suggest data-driven improvements.</li><li>Manage scheduling, attendance, and overall call center efficiency during the night shift.</li></ul>Requirements<ul><li>Proven experience as a Call Center Manager or Team Lead (preferably in digital marketing or SEO campaigns).</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Strong understanding of call center metrics, CRM tools, and performance analysis.</li><li>Ability to manage a night shift team effectively.</li><li>Bachelor&rsquo;s degree in Marketing, Business Management, or a related field preferred.</li></ul>What We Offer<ul><li>Competitive salary (PKR 150,000 &ndash; 200,000).</li><li>Growth opportunities in a fast-paced digital marketing environment.</li><li>Supportive management and performance-driven culture.</li></ul>To Apply:You may directly approach on WhatsApp too (03254283182).Mention applied position then share resume.Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working in night shift?</li></ul>Work Location: In person

Tech zone consultancy

About the Company:Travels Hook (Pvt) Ltd is a UK-based travel brand operating a professional call center in Lahore. We specialize in Umrah and travel services and are looking for a confident and organized Female HR Executive to manage recruitment, employee relations, and HR operations for our growing call center team.Key Responsibilities:<ul><li>Manage end-to-end recruitment for call center agents (posting, screening, interviews, and onboarding).</li><li>Maintain employee records, attendance, and performance tracking.</li><li>Conduct training sessions, orientations, and employee engagement activities.</li><li>Prepare and manage HR documentation, policies, and reports.</li><li>Support management with staffing, performance reviews, and retention planning.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in HR, Business, or a related field.</li><li>1&ndash;2 years of HR experience (preferably in a Call Center or BPO setup).</li><li>Excellent communication, coordination, and interpersonal skills.</li><li>Confident, career-oriented female candidate preferred.</li><li>Must be comfortable working night shift (US/UK timings).</li><li>Familiar with Indeed, LinkedIn, and online hiring platforms.</li></ul>What We Offer:<ul><li>Competitive salary + monthly performance bonuses.</li><li>Professional and safe office environment (female-friendly).</li><li>Career growth and learning opportunities.</li><li>Recognition and rewards for high performance.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs60,000.00 per monthWork Location: In person

Female HR Executive – Call Center (Evening -Night Shift | Lahore)

Abacus Outsourcing

Job Title: Assistant Manager Call Center OperationsWorking Hours: Rotational ShiftsAre you a results-driven leader with a passion for operational excellence? Abacus is looking for an experienced and dynamic Assistant Manager Call Center Operations to join our growing team in Lahore. This is an exciting opportunity to take a key role in managing BPO projects, driving team performance, and ensuring outstanding service delivery to our clients.Key Responsibilities:Oversee day-to-day operations of one or more BPO projects (inbound/outbound/customer service/back-office).Monitor team performance to ensure KPIs, SLAs, and quality targets are consistently met.Conduct daily team huddles, coaching sessions, and performance reviews to foster a high-performing culture.Collaborate closely with QA and Training teams to identify skill gaps and deliver targeted improvement plans.Analyze performance data and prepare detailed reports with actionable insights for senior management.Handle client escalations with professionalism and ensure timely resolution.Drive process improvements to enhance operational efficiency and customer satisfaction.Ensure compliance with company policies, regulatory standards, and industry best practices.Support workforce planning including scheduling, resource allocation, and attendance tracking.Qualifications &amp; Requirements:Bachelor's/Master's degree in Business Administration, Management, or a related field.4&ndash;6 years of experience in BPO operations, including 2&ndash;3 years in a supervisory or assistant managerial role.Strong grasp of BPO workflows, KPIs, and quality assurance standards.Excellent leadership, communication, and interpersonal skills.Ability to thrive in a fast-paced, dynamic environment and manage competing priorities.Proficiency in MS Office, CRM systems, and performance monitoring dashboards.Job Type: Full-timePay: Up to Rs200,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>BPO Operations Managing: 2 years (Required)</li></ul>Work Location: In person

Assistant Manager Operation ( International Market)

Reclaim Now Ltd

We are seeking an experienced Call Centre Manager to lead our dynamic team for a UK-based campaign. This is an exciting opportunity for a results-driven professional who can manage operations, inspire teams, and deliver outstanding performance.Key Responsibilities:<ul><li>Oversee daily operations of the call centre to ensure KPIs and client expectations are met.</li><li>Report daily to senior management with detailed performance updates and insights.</li><li>Recruit, train, motivate, and retain high-performing call centre staff.</li><li>Monitor quality, productivity, and compliance across all teams.</li><li>Develop and implement strategies to maximize efficiency and staff engagement.</li><li>Ensure that all communication meets the high standards expected for a UK campaign.</li></ul>Requirements:<ul><li>Previous experience as a Call Centre Manager is essential &ndash; please do not apply without it.</li><li>Strong leadership, coaching, and people management skills.</li><li>Excellent command of spoken and written English (UK communication standards).</li><li>Proven ability to work under pressure and meet deadlines.</li><li>Experience managing outbound/inbound UK campaigns preferred.</li></ul>What We Offer:<ul><li>Competitive Salary + High Bonus Structure &ndash; performance-based rewards with substantial earning potential.</li><li>A professional working environment with growth opportunities.</li><li>A supportive leadership team that values initiative and innovation.</li></ul>How to Apply:Send your CV and a brief cover letter outlining your experience as a Call Centre Manager to lahorecontactcentre@gmail.com.Only candidates with proven call centre management experience will be consideredJob Type: Full-timePay: From Rs150,000.00 per monthWork Location: In person

Call Center Manager

ANALTYTICA

Job Title: Call Center Representative (Night Shift &ndash; Outbound / Inbound Calls) Company: ATU Logistics Location: DHA Phase 6, Lahore Shift: Night Shift | 7:30 PM &ndash; 4:30 AM (Monday to Friday)About the Role: ATU Logistics is hiring Call Center Agents / Customer Service Representatives for our night shift team in Lahore. The role involves handling inbound and outbound international calls, assisting clients, providing shipment updates, and ensuring excellent customer support and sales follow-ups.Key Responsibilities:<ul><li>Handle customer calls, respond to inquiries, and resolve issues efficiently.</li><li>Make outbound calls for follow-ups, confirmations, and client communication.</li><li>Maintain accurate records in CRM / call management systems.</li><li>Coordinate with sales, dispatch, and operations teams.</li><li>Promote company services and ensure customer satisfaction.</li></ul>Requirements:<ul><li>Experience in a call center / BPO / customer service role (US or Canada market preferred).</li><li>Excellent English communication and listening skills.</li><li>Strong problem-solving, multitasking, and typing abilities.</li><li>Basic knowledge of computer systems and CRM tools.</li><li>Available for full-time night shift (on-site &ndash; Lahore).</li></ul>Why Join Us:<ul><li>Competitive salary + incentives based on performance.</li><li>Friendly and professional work environment.</li><li>Career growth and training opportunities in logistics and customer service.</li></ul>Job Type: Full-time | On-site (Lahore) Keywords: Call Center Agent, CSR, Customer Service Representative, Call Center Jobs in Lahore, Night Shift Jobs, BPO Jobs, Outbound Sales, Inbound Calls, Customer Support, US Campaign, International Call Center, English Call Center Jobs, ATU Logistics Careers.Job Type: Full-timeWork Location: In person

Call Center Representative (Night Shift – Outbound / Inbound Calls)

We are looking for energetic and dedicated Call Center Sales Representatives to join our team. The ideal candidates will have excellent communication skills in English, a positive attitude, and a professional approach toward handling customer inquiries.As a Call Center Representative, you will be responsible for managing incoming and outgoing calls, assisting customers with their concerns, providing accurate information, and ensuring customer satisfaction with every interaction.Key Responsibilities:<ul><li>Handle inbound and outbound customer calls in a polite and professional manner</li><li>Provide accurate information about products and services</li><li>Resolve customer issues efficiently and effectively</li><li>Maintain call logs and update customer records in the system</li><li>Meet daily/weekly performance targets</li><li>Ensure a high level of customer satisfaction</li></ul>Requirements:<ul><li>Excellent English communication skills (both verbal and written)</li><li>Previous experience in a call center or customer service role preferred</li><li>Ability to handle high call volumes calmly and professionally</li><li>Basic computer knowledge and ability to work with CRM tools</li><li>Strong problem-solving and listening skills</li><li>Positive attitude and willingness to learn</li></ul>Benefits:<ul><li>Attractive salary with performance-based incentives</li><li>Paid training and growth opportunities</li><li>Supportive team environment</li><li>Flexible working hours (depending on the shift)</li></ul>How to Apply:Interested candidates share their updated resume .&ldquo;Application for Call Center Representative &ndash; Travels Hook Pvt Limited&rdquo;Job Type: Full-timePay: Rs35,000.00 - Rs60,000.00 per monthWork Location: In person

Call Center Sales Representative

Explore 323+ Call center supervisor in Lahore this November. Find roles across top companies and apply now to boost your career.

323 call center supervisor jobs IN Lahore

Call Center Manager – SEO / Digital Marketing Campaign

Call Center Manager – SEO / Digital Marketing Campaign

Female HR Executive – Call Center (Evening -Night Shift | Lahore)

Assistant Manager Operation ( International Market)

Call Center Manager

Call Center Representative (Night Shift – Outbound / Inbound Calls)

Call Center Sales Representative