acca qualified accountant / bookkeeper with 1 to 3 years of experience

biology teacher for metric and college level.

business development manager (for point of sales)

consultant - training of service sector Jobs in Islamabad

consultant - training of service sector

acca qualified accountant / bookkeeper with 1 to 3 years of experience Jobs in Islamabad

audit manager

biology teacher for metric and college level. Jobs in Islamabad

business development manager (for point of sales) Jobs in Islamabad

call for proposal engagement of audit firm for agreed upon procedures assignment

Sungi Development Foundation

Sungi Development Foundation invites proposals (Technical and Financial) from reputable audit firms to conduct an Agreed-Upon Procedures (AUP) assignment.Interested firms must meet the following eligibility criteria:&middot; The firm must be an international audit firm with a registered office in Pakistan, or a Pakistan-based office/affiliated with an international audit firm.&middot; The firm must be approved and registered with the Institute of Chartered Accountants of Pakistan (ICAP) and must have satisfactory QCR rating.&middot; The firm must have relevant experience in conducting agreed-upon procedures, audit, and assurance engagements, preferably for development organizations.&middot; The firm should have qualified professional staff and adequate capacity to undertake the assignment within the required timeframe.The detailed Terms of Reference (TORs) are available with the advertisement. Eligible interested firms are requested to submit their proposals (on info@sungi.org) in accordance with the TORs on or before March 16, 2026.Sungi Development Foundation reserves the right to accept or reject any or all submissions without assigning any reason.for further details, click on the following link.https://drive.google.com/drive/folders/1lVaPLAVp8Waik2-xtFkV10LofKD0aQLu?usp=sharingJob Types: Temporary, ContractWork Location: In person

Call for Proposal - Engagement of Audit Firm for Agreed-Upon Procedures Assignment

Pakistan Poverty Alleviation Fund

<div><div><div><div>Posted date</div> <div>27th February, 2026</div> <div>Last date to apply</div> <div>14th March, 2026</div>
</div> 
<div><div>Country</div> <div>Pakistan</div> <div>Locations</div> <div>Islamabad</div>
</div> 
<div><div>Category</div> <div>Production
</div></div> 
<div><div>Type</div> <div>Contractual</div> <div>Position</div> <div>1</div>
</div> 
<div><div>Experience</div> <div>5 years</div></div></div></div>
 <div>Request for Proposals (RfP)

The Pakistan Poverty Alleviation Fund invites Technical and Financial Proposals from interested and qualified firms.

The firm will be selected in accordance with PPAF standard procurement guidelines.

Please submit hard copies of Technical and Financial Proposals in separate sealed envelopes by 14th March 2026 at the following address;

Procurement Section

Pakistan Poverty Alleviation Fund (PPAF)

Plot 14, Street 12, Mauve Area, G-8/1, Islamabad. 
Terms of Reference

1. Introduction

Pakistan Poverty Alleviation Fund (PPAF) is the premier apex institution dedicated to lifting the poor out of poverty through community-driven development across Pakistan. Established in February 1997 as a not-for-profit company under Section 42 of the Companies Ordinance 1984 (now Companies Act 2017), PPAF&rsquo;s mission is to transform the lives of the impoverished, fostering a more equitable and prosperous Pakistan.

PPAF receives funding from the Government of Pakistan, prominent international donors, and also utilises its own resources to design and implement projects and initiatives that focus on climate-resilient infrastructure, green growth and energy, health, education, livelihoods, financial inclusion, and disaster resilience at the grassroots level. These interventions are implemented through PPAF's network of partner civil society organisations.

PPAF is committed to building and enhancing the capacity of its partner organisations to improve social mobilisation, and to promote the values of inclusion, participation, accountability, transparency, and stewardship. Through these efforts, PPAF aims to create sustainable and empowered communities, significantly contributing to the nation&rsquo;s long-term development and stability.

For a complete profile, please visit our website at http://www.ppaf.org.pk

2. About Prime Minister&rsquo;s Interest Free Loan Programme (PMIFL)

The Government of Pakistan has mandated Pakistan Poverty Alleviation Fund (PPAF) to design, implement and monitor the Prime Minister Interest Free Loan (PMIFL) Programme. The programme is part of the National Poverty Graduation Initiative under the Government of Pakistan&rsquo;s flagship strategy that aims at graduating the poorest households out of poverty and setting them on the course of social and economic prosperity. Under the PMIFL, interest free loans and related services are provided to ultra &amp; vulnerable at their doorsteps to open doors to resources that can change their lives.

The programme focuses on strengthening income-generating opportunities, contributing to initiating or expanding small-scale livelihood and entrepreneurial activities resulting in improved household incomes and more resilient livelihoods. With a strong emphasis on inclusion, nearly 50 per cent of PMIFL beneficiaries are women. The programme is currently implemented in more than 100 districts across Punjab, Sindh, Balochistan, Khyber Pakhtunkhwa, Gilgit-Baltistan, and Azad Jammu &amp; Kashmir, through a network of 26 partner organisations. To date, PMIFL has disbursed over 3.5 million loans, amounting to more than PKR 129 billion, making it one of the largest interest-free microfinance initiatives in the country.

More information about the project can be viewed at https://www.ppaf.org.pk/IFL

3. Background

To effectively communicate the scope, implementation, and impact of PMIFL across diverse geographic and socio-economic contexts, video documentaries serve as a powerful and effective communication tool. This assignment seeks to enhance public awareness and understanding of the programme by leveraging visual storytelling to reach a wide range of audiences, including communities, policymakers, donors, media, and other key stakeholders.

Through a series of video documentaries, the assignment will highlight the outcomes and successes of PMIFL, while also showcasing PPAF&rsquo;s role in implementing a poverty graduation approach under the Government of Pakistan&rsquo;s leadership. The videos will present human-interest stories of beneficiaries, complemented by perspectives from subject experts, government representatives, and the programme team, to provide a holistic overview of the programme.

Supported by relevant data, visuals, and contextual footage, the documentaries will also reflect Pakistan&rsquo;s institutional capacity to design and implement self-reliance frameworks for inclusive and sustainable growth positioning it as a credible, government-financed initiative with demonstrated results. One of the greatest feats of PMIFL that it helped 32% of BISP beneficiaries graduate out of poverty line will be at the heart of the messaging for an evidence-based impact for national and international audience.

Overall, it will serve as a knowledge product to strengthen stakeholder engagement, enhance visibility of PPAF&rsquo;s development interventions, and contribute to informed dialogue on poverty alleviation and inclusive economic development.

4. Objective of the Assignment

The assignment aims to hire services of a firm to produce series of 7 videos (6 region specific short documentaries of 5 minutes each and 1 complete project documentary of 12 &ndash; 15 minutes). The specific objectives include
<ul>
<li>Raise awareness about PMIFL&rsquo;s objectives and activities</li>
<li>Highlight PMIFL&rsquo;s achievements towards poverty alleviation</li>
<li>Showcase how government-led interventions can be locally successful and internationally relevant</li>
<li>Position PPAF as sector developer and showcase its poverty graduation model</li>
<li>Reflect PPAF&rsquo;s inclusive approach for development initiatives</li>
<li>Document expert&rsquo;s views on sustainable development</li>
</ul>
 5. Scope of Work

The firm will produce:
<ul>
<li>One full-length documentary (10 &ndash; 12 minutes) in English (voice-over) with subtitles, where required, on overall impact of the project.</li>
<li>Re-create beneficiaries stories by improving thematic and social impact such as economic empowerment, financial inclusion, women access to finance and providing oppurtunties for taking part in socio economic development.</li>
<li>Six short documentaries (5 minutes each) on impact of PMIFL&rsquo;s interventions and PPAF&rsquo;s contributions in each region by covering 2-3 beneficiaries in each region.</li>
<li>Twenty reels highlighting elements of inclusivity, diversity, government&rsquo;s mandate, innovative businesses, etc.</li>
</ul>
The videos will include testimonials and interviews of
<ul>
<li>Beneficiaries</li>
<li>PPAF officials</li>
<li>Government officials</li>
<li>PO heads/Other Stakeholders (if and where needed)</li>
</ul>
 For filming purposes, the firm will be required to travel to 1&ndash;3 cities in each region, as listed below, and document 10&ndash;12 beneficiary stories as finalised by PPAF. 

<ul>
<li>Balochistan : Quetta, Qilla Saifullah / Muslim Bagh</li>
<li>Sindh: Shikarpur / Kasmore, Umerkot/ Tharparker</li>
<li>Khyber Pakhtunkhwa: Abbotabad, Haripur, D I Khan/ Kohistan</li>
<li>Punjab: Layyah / DG Khan, Jhang /Mianwali / Rahimyar Khan</li>
<li>Azad Jammu Kashmir:Ponch /Rawlakot</li>
<li>Gilgit-Baltistan: Ghanche / Kharmang</li>
</ul>
 6. Methodology

The firm selected will be responsible for conducting research by reviewing all relevant materials and documents provided by PPAF to develop a thorough understanding of the subject matter. Based on this understanding, the firm will proceed with concept development, creating a compelling concept and storyboard for the videos and proposing a creative and engaging title.

The firm will submit a work plan outlining all project activities, with a particular focus on the filming schedule. During the filming phase, the firm will travel to the designated cities to capture beneficiary testimonials, document project impact, and record high-quality visuals showcasing local landmarks, landscapes, people, and culture. If necessary, the firm will arrange reenactments, with PPAF providing support as needed. PPAF&rsquo;s Partner Organisations (POs) will facilitate in accessing beneficiaries and communities. Travelling, boarding/ lodging will be firm&rsquo;s responsibility. PPAF will not provide any equipment needed to complete this assignment, it will be the service provider&rsquo;s responsibility. Additionally, aerial footage must be included where required, and the firm will be responsible for obtaining the necessary approvals from local authorities for drone filming.

In the post-production phase, the firm will deliver the first draft of the documentary to PPAF for review, incorporating essential elements such as color grading, translations (if required), and background music. The final versions must be provided in full HD format, ensuring seamless compatibility across all devices and digital platforms.

7. Deliverables

i. Work plan, concepts, and scripts approved by PPAF

ii. Submission and approval of first cut of 3 regional documentaries

iii. Submission and approval of first cut of remaining 3 regional documentaries

iv. Submission and approval of project documentary along with raw footage and sources

 8. Target Audience

The target audience for the documentary includes
<ul>
<li>General public</li>
<li>National and international donors</li>
<li>Government of Pakistan</li>
<li>Civil Society</li>
<li>Academia/Research institutes</li>
<li>Youth</li>
<li>Start-ups</li>
<li>Media</li>
</ul>
 9. Duration of Assignment

The firm will be hired for a period of 90 working days.

10. Qualification and Experience Requirements (Please provide evidence)
<ul>
<li>Firm should be registered, and NTN certificate must be provided</li>
<li>Five (5) years of experience in producing video documentaries/photo stories on social issues and economic development in under-developed areas for international organizations to reach both local and international audiences.</li>
<li>Five (5) years of experience in developing quality infographics.</li>
<li>Demonstrated experience of 01 assignment in each region.</li>
<li>Excellent ability to work in English, Urdu and regional languages</li>
<li>Submission of CVs of all team members involved in the assignment is mandatory with project lead and video director having a minimum of 5 years&rsquo; experience in the said role; whereas, the rest of the team members must have 2 &ndash; 3 years in the said role.</li>
</ul>
11. Equipment for the Assignment

No equipment will be provided by the PPAF. Any equipment needed to complete this assignment will be provided by the service provider.

12. Supervision and Reporting:

The firm will report to Manager, Media &amp; Communication at PPAF for progress updates as per the agreed work plan.

13. Intellectual Property (Ownership &amp; Copyrights)

The edited documentary film, source files as well as all footage filmed for this assignment will be the sole property of the PPAF and shall be provided to PPAF in digital format (Full HD). All raw footage is to be shared with PPAF in a portable storage device or through a shareable link. The selected production company&rsquo;s name and logo shall only be acknowledged in the closing credits. The production company will not be permitted to use the footage without prior approval of PPAF. The firm is expected to ensure that there will be no plagiarism of audio or visual content in video production and no breach of copyright in any of the products delivered to PPAF. Copyright infringement at any stage will not be acceptable and may result in serious action.

16. Selection Method

The firm will be selected in accordance with PPAF procurement guidelines.

17. Ethical Considerations:

The consulting firm will make clear to all participants and communities that there is no obligation to participate in the activity. All participants will be assured that there will be no negative consequences if they choose not to participate. The consulting firm will obtain informed opt-in consent from the participants. S/he will have to receive prior permission for taking and using visual still/moving images for specific purposes, i.e., for reports and presentations. The firm will also ensure the participants&rsquo; confidentiality and will ensure the visual data is protected and used for agreed purposes only. 


**End**</div>

Hiring of a Firm for Production of Project Documentary on Prime Minister’s Interest Free Loan Programme (PMIFL)

Karandaaz Pakistan

<div><div><div><div>Posted date</div> <div>5th March, 2026</div> <div>Last date to apply</div> <div>16th March, 2026</div>
</div> 
<div><div>Country</div> <div>Pakistan</div> <div>Locations</div> <div>Islamabad</div>
</div> 
<div><div>Category</div> <div>Monitoring &amp; Evaluation
</div></div> 
<div><div>Type</div> <div>Consultancy</div> <div>Position</div> <div>1</div></div></div></div><div></div>
 <div>The purpose of this engagement is to support KRN DI team for the Program. It is expected that the consultant onboarded will help to develop a strategy that can address the following:

1. Monitoring &amp; Evaluation
<ul>
<li>Develop and manage the M&amp;E framework for the program, aligned with program objectives and donor requirements.</li>
<li>Establish indicators, methodologies and design tools for data collection, verification, and reporting.</li>
<li>Oversee regular monitoring of program activities at field level, ensuring timeliness, accuracy, and quality of data.</li>
</ul>
2. Third-Party Monitoring &amp; Validation
<ul>
<li>Manage third-party monitoring partners, including design of TORs, quality assurance of outputs, and integration of findings into program learning.</li>
<li>Validate field-level data and reports to ensure reliability and accountability of program results.</li>
<li>Conduct spot checks and verification exercises to triangulate data sources. 3. Feedback &amp; Learning</li>
<li>Establish and manage a robust feedback loop with implementing partners, and stakeholders to incorporate learning into program design and delivery.</li>
<li>Identify gaps, risks, and implementation bottlenecks, and recommend evidence-based solutions.</li>
<li>Facilitate knowledge-sharing sessions and prepare learning briefs to strengthen program effectiveness and delivery.</li>
</ul>
4. Reporting &amp; Analysis
<ul>
<li>Prepare high-quality reports (monthly, quarterly, annual) on program performance, outcomes, and lessons learned.</li>
<li>Ensure timely submission of reports to donors, and relevant stakeholders.</li>
<li>Analyze trends in health and nutrition indicators to assess program impact and inform policy dialogue.</li>
</ul>
5. Duration and Location:

This is a 12 months consultancy position based in Islamabad. The position may be extended based on performance and program needs.

6. Currencies of Bid, Contract and Payment

The financial proposal must be submitted in PKR only. The contract will only be offered in PKR and the payments shall be made in PKR on monthly basis.

Karandaaz will pay the successful consultant upon i) receipt of the invoice ii) approval from Karandaaz of the Contractor&rsquo;s time sheet. Payment will be made in PKR, as agreed, to the account specified in the Contractor&rsquo;s invoice within 30 days after the acceptance of deliverables and submission of invoice.

All payments for deliverables will be made in PKR to a consultant local bank account.
Consultant Requirements

Type of Consultant

Karandaaz intends to solicit proposals from an individual consultant for this exercise.
<ul><li>The ideal candidate should have relevant experience in the development sector, preferably related to health and nutrition, along with strong expertise in monitoring and evaluation.</li></ul>
<ul><li>A bachelor&rsquo;s degree in finance, Economics, Business, International Development, or a related field is required; a master&rsquo;s degree is preferred. Professional certifications in MEL are highly desirable.</li></ul>
<ul><li>Strong understanding of maternal and child health and nutrition indicators, and their integration into M&amp;E frameworks.</li></ul>

&bull; Experience in designing and managing data collection tools, surveys, and field validations. &bull; Excellent skills in data analysis (qualitative and quantitative) and report writing.
<ul><li>Strong organizational, communication, and analytical skills. The role requires attention to detail, multi-tasking and dealing with a diverse range of stakeholders. Strong interpersonal skills are required.</li></ul>
<ul><li>Understanding of Karandaaz areas of work</li></ul>

&bull; Fluency in written and oral English is required; basic fluency of regional languages will be a plus. &bull; Proficiency in Excel, Word and designing presentation is a prerequisite.
<ul><li>Ability to travel to different locations in Pakistan, as required.</li></ul></div>
 <div>Apply By:

 1. A cover page/ slide deck with 3 slides covering:
<ul><li>Consultant&rsquo;s understanding of the TORs</li></ul>
&bull; Candidate&rsquo;s relevant experience and skill set to be leveraged for the assignment &bull; Updated CV/Profile of Lead Consultant and Key Experts
2. 02 references and/or details of referees (Karandaaz may seek verification from the referees) 3. Evidence of similar assignments
4. Duly filled and signed Annexures (attached with this TOR document)
Note: To gain a better understanding of the candidate's qualifications, it is recommended to submit all relevant supporting documents along with their profiles to facilitate the evaluation process.
<ul><li>Interested candidates must submit both technical proposals &amp; financial proposals on or before 5:00 pm Pakistan Standard Time on 16th March 2026.</li></ul>
<ul><li>Applicants are required to submit one hard copy of the technical and financial proposal in separate sealed envelopes marked &ldquo;Hiring of Individual Consultants for MEL Specialist&rdquo; at the address given below.</li></ul>
<ul><li>Softcopies of both technical and financial proposals (password protected) must also be submitted via email address procurement@karandaaz.com.pk</li></ul>
All terms and conditions shall be as per Karandaaz's policy. In case of any conflict, Karandaaz's decision shall be deemed final.
ADDRESS: Karandaaz Pakistan, 1 E Ali Plaza, Mezzanine Floor, Nazimuddin Road, D-Chowk, Islamabad, Pakistan Phone # 051-8449761</div>

Hiring Of Individual Consultant - Monitoring, Evaluation & Learning (MEL) Specialist

Adam Smith International

<div>IMF Negotiation Expert - SEZs Phase-Out Implementation Plan
Background
The Revenue Mobilisation, Investment and Trade (REMIT) Programme, funded by the UK&rsquo;s Foreign, Commonwealth &amp; Development Office (FCDO) and implemented by Adam Smith International (ASI), provides technical assistance to the Government of Pakistan to improve the business environment, attract investment, and support sustainable economic growth.
Pakistan&rsquo;s Special Economic Zones (SEZs) regime is undergoing a fundamental policy transition under the Government of Pakistan&rsquo;s IMF-supported reform programme. The existing framework&mdash;anchored in profit-based fiscal incentives&mdash;has generated high fiscal costs while delivering limited gains in industrial relocation, exports, and competitiveness. As part of its IMF commitments, the Government has agreed to formulate and implement an SEZ Phase-Out Implementation Plan that progressively replaces profit-based incentives with cost- and performance-based mechanisms, while safeguarding contractual obligations and investor confidence.
Effective engagement with the International Monetary Fund (IMF) is central to this transition. The reform process requires sustained technical dialogue with IMF missions, alignment with structural benchmarks and prior actions, and the translation of IMF requirements into implementable policy, fiscal, legal, and institutional reforms. In this context, REMIT seeks to engage an IMF Negotiation Expert to provide specialised expertise in IMF engagement, negotiation support, and reform coordination. 
Job Summary
The objective of the assignment is to provide technical expertise to support the Government of Pakistan in engagements and negotiations with the International Monetary Fund (IMF) related to the SEZ Phase-Out Implementation Plan, with a focus on Phase A (Planning and Assessment) of the IMF-mandated reform programme.
The IMF Negotiation Expert will support the Board of Investment (BoI) and the Special Investment Facilitation Council (SIFC) by coordinating technical inputs for IMF discussions, advising on the interpretation and operationalisation of IMF structural benchmarks, and supporting the alignment of SEZ reform proposals with IMF programme requirements. The role will focus on bridging the policy&ndash;technical interface between IMF expectations and domestic reform design.
The Expert will work closely with the SEZ Policy &amp; Governance Lead, Fiscal &amp; Incentives Expert, Legal &amp; Contractual Expert, Senior Economist, and Data &amp; Financial Modelling Specialist to ensure that analytical outputs, reform sequencing, and implementation proposals are coherent, credible, and IMF-compliant. 
Duties and Responsibilities
The IMF Negotiation Expert will be responsible for providing specialised support for IMF-related engagements under the SEZ Phase-Out Implementation Plan. Key duties and responsibilities include:<ul><li>Support and participate in IMF technical missions, programme reviews, and consultations related to SEZ reform and incentive rationalisation.</li><li>Interpret IMF structural benchmarks, prior actions, and conditionalities relevant to SEZs and advise government counterparts on their implications for policy and implementation.</li><li>Coordinate the preparation of technical briefs, policy notes, and presentation materials for IMF discussions, drawing on inputs from fiscal, legal, economic, and data teams.</li><li>Advise on reform sequencing and transitional arrangements to ensure consistency with IMF programme timelines and approval processes.</li><li>Support the integration of IMF feedback into the SEZ Phase-Out Implementation Plan, ensuring that analytical and policy outputs reflect agreed positions.</li><li>Assist government counterparts in responding to IMF queries and data requests, including coordination of inputs across institutions.</li><li>Provide strategic advice on managing IMF engagement risks, including areas of potential divergence between policy objectives and IMF requirements.</li><li>Support internal coordination between BoI, SIFC, Ministry of Finance, and other relevant institutions to ensure a unified government position in IMF engagements.</li><li>Contribute to the preparation of IMF-facing sections of key deliverables, including the Concept Note, calibration analysis, and pilot design documentation.</li><li>Participate in stakeholder consultations and inter-ministerial meetings to align domestic reform proposals with IMF-approved frameworks.</li><li>Provide technical quality assurance for IMF-related outputs, ensuring accuracy, clarity, and consistency of messaging.</li><li>Work closely with the REMIT team to ensure effective planning and follow-up of IMF engagements and timely delivery of agreed actions.</li></ul> 
Qualifications and Experience<ul><li>Advanced degree (Master&rsquo;s or higher) in Economics, International Finance, Public Policy, or a closely related field.</li><li>Minimum 12 years of senior-level professional experience engaging with the International Monetary Fund or similar international financial institutions.</li><li>Demonstrated track record of supporting governments during IMF programme negotiations, reviews, and technical missions.</li><li>Strong understanding of IMF conditionalities, structural benchmarks, prior actions, and programme monitoring frameworks.</li><li>Proven experience translating IMF requirements into implementable policy, fiscal, and institutional reforms.</li><li>Familiarity with industrial policy, incentive rationalisation, and investment-related reforms is highly desirable.</li><li>Strong ability to operate at the political&ndash;technical interface, supporting senior policymakers during negotiations.</li><li>Excellent communication, negotiation, and stakeholder coordination skills.</li><li>Prior experience working in emerging markets and with donor-funded technical assistance programmes is an advantage.</li></ul> 
Reporting line<ul><li>The IMF Negotiation Expert will work closely with REMIT team and will report to REMIT Team Lead and Investment Climate Lead. The assignment will require close engagement with key governments stakeholders along with presentation and review of deliverables by REMIT team, FCDO and other key stakeholders.</li></ul>
Closing Date: 18 March 2026</div>

IMF Negotiation Expert - REMIT Programme

The Hive

As the Lead for Customer Experience, Processes &amp; System Automation, you are responsible for enhancing client interactions and streamlining internal processes through the implementation of innovative systems and effective communication strategies. Your role encompasses overseeing the operation of call centre services and auditing the performance of the Community Team, ensuring exceptional service delivery and fostering seamless client engagement.Duties &amp; Responsibilities <ul><li>Lead the planning, execution, and evaluation of various system implementations designed to centralize and enhance client interactions across multiple channels.</li><li>Oversee the integration of support systems, ensuring they effectively address and resolve client complaints while improving response times and service efficiency.</li><li>Implement digital engagement solutions, such as chat and automation tools, to enhance client interaction, streamline processes, and improve overall client satisfaction.</li><li>Manage and Implement to optimize HRMIS systems to streamline enhancing the efficiency of HR operations and employee engagement. Develop and maintain comprehensive management systems that ensure all operational processes are aligned with the company&rsquo;s strategic goals and objectives.</li><li>Oversee all aspects of call centre services, ensuring high-quality customer support through effective call management and resolution strategies.</li><li>Establish and manage quality assurance frameworks to monitor service standards, providing training and feedback to team members to foster continuous improvement in call handling and customer interactions.</li><li>Create and maintain audit compliance systems to track performance metrics and service levels, ensuring adherence to internal and external standards.</li><li>Implement processes for continuous improvement in service delivery, utilizing client feedback and performance data to enhance the quality of service across all client communication channels</li><li>Manage all client communication channels to ensure cohesive and effective messaging, fostering strong relationships and trust with clients.</li><li>Oversee lead creation processes, ensuring they are executed efficiently and in alignment with strategic objectives to drive business growth.</li><li>Analyse and report on metrics related to client communication, call centre operations, and Community Team performance, identifying trends and areas for improvement.</li><li>Track and audit the performance of the Community Team, providing insights and recommendations to ensure alignment with strategic goals and enhance overall service delivery</li><li>Collaborate with various departments, including Marketing, Sales, and HR, to ensure alignment of customer experience initiatives and processes, fostering a culture of service excellence throughout the organization.</li><li>Act as a liaison between teams to facilitate communication and the sharing of best practices, driving a unified approach to customer engagement.</li></ul>Requirement<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field.</li><li>Minimum of 5 years of experience in customer experience management, process improvement, or system automation.</li><li>Proven track record of managing call center operations, leading teams to achieve service excellence.</li><li>Experience in implementing digital engagement solutions and CRM systems.</li><li>Strong understanding of customer experience principles and best practices.</li><li>Excellent analytical skills, with the ability to interpret data and metrics to drive decision-making.</li><li>Outstanding communication and interpersonal skills, with the ability to build relationships and foster collaboration across departments.</li><li>Strong problem-solving skills and the ability to work under pressure in a fastpaced environment.</li><li>Relevant certifications in customer experience, project management, or quality assurance (e.g., Six Sigma, PMP, CCXP) are a plus.</li><li>Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and data visualization tools (e.g., Power BI).</li><li>Experience with call center management software and CRM systems.</li><li>Detail-oriented with a commitment to continuous improvement and excellence.</li><li>Strong leadership qualities with the ability to inspire and motivate teams.</li><li>Adaptable and open to change, with a proactive approach to overcoming challenges.</li></ul>Job Type: Full-timeWork Location: In person

Customer Experience & Process Automation Lead

TAWAL

<div>
 
 
 JOB SUMMARY:
 
 
 
 The Executive &ndash; Procurement &amp; Supplier Management is responsible for managing the end-to-end supplier lifecycle, including supplier onboarding, due diligence, contract administration, purchase order management, and supplier performance monitoring.
 
 
 
 
 
 The role ensures contract compliance adherence, and effective supplier relationship management aligned with internal policies and supply chain best practices. The position combines operational procurement execution with performance reporting, risk identification, and supplier evaluation to enhance transparency, and service reliability.
 
 
 
 
 
 
 MAIN ACCOUNTABILITIES:
 
 
 
 
 Supplier Lifecycle Management
 
 
 <ul>
 <li>
 Manage supplier onboarding including documentation collection, due diligence, and KYC verification.
 </li>
 <li>
 Conduct supplier evaluation and maintain approved supplier database.
 </li>
 <li>
 Ensure supplier master data completeness with 100% accuracy.
 </li>
 <li>
 Maintain structured documentation aligned with procurement policies.
 </li>
 </ul>
 
 
 Contract Management
 
 
 <ul>
 <li>
 Administer contract drafts, amendments, and service agreements in coordination with Sourcing &amp; Legal.
 </li>
 <li>
 Maintain centralized contract repository (hard and soft copy) as per internal guidelines.
 </li>
 <li>
 Monitor contract validity, renewal timelines, and compliance with agreed terms.
 </li>
 </ul>
 
 
 Purchase Order (PO) Management
 
 
 <ul>
 <li>
 Issue Purchase Orders in line with approved Purchase Requisitions and internal procurement procedures.
 </li>
 <li>
 Ensure alignment of Purchase Order terms i.e., prices, delivery timelines etc with contractual agreements.
 </li>
 <li>
 Monitor Purchase Order status, aging, and closure by coordinating with all stakeholders.
 </li>
 <li>
 Coordinate with Finance &amp; User Department for invoice validation and payment processing.
 </li>
 </ul>
 
 
 Supplier Performance &amp; Risk Management
 
 
 <ul>
 <li>
 Develop and maintain centralized database for supplier KPI/SLA scorecards.
 </li>
 <li>
 Coordinate with User Departments to conduct periodic supplier performance reviews.
 </li>
 <li>
 Identify and register supplier-related risks and develop mitigation plans.
 </li>
 <li>
 Manage supplier disputes and performance escalations.
 </li>
 </ul>
 
 
 Governance, Compliance &amp; Audit
 
 
 <ul>
 <li>
 Ensure procurement activities comply with internal policies and procedures.
 </li>
 <li>
 Support internal and external audits by providing required documentation.
 </li>
 <li>
 Maintain audit-ready documentation and supplier records.
 </li>
 </ul>
 
 
 Reporting &amp; Analytics
 
 
 <ul>
 <li>
 Prepare internal departmental reports and supplier performance analysis dashboards.
 </li>
 <li>
 Provide management insights for cost optimization and supplier rationalization.
 </li>
 <li>
 Track procurement KPIs and performance indicators.
 </li>
 </ul>
 
 
 
 
 
 JOB REQUIREMENTS:
 
 
 
 
 A. Minimum Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in Supply Chain Management, Business Administration, Engineering, Logistics, or related field.
 </li>
 <li>
 Master&rsquo;s Degree in a related field and professional certifications (CIPS, CPSM, CSCP) are an advantage.
 </li>
 </ul>
 
 
 
 
 
 B. Minimum Experience:
 
 
 
 
 <ul>
 <li>
 0&ndash;2 years of relevant experience in Procurement or Supplier Management.
 </li>
 <li>
 Experience in telecom infrastructure or asset-intensive industries preferred.
 </li>
 </ul>
 
 
 
 
 
 C. Functional Expertise (Knowledge, Skills &amp; Abilities):
 
 
 <ul>
 <li>
 Strong understanding of procurement lifecycle and supplier governance.
 </li>
 <li>
 Knowledge of supplier evaluation, compliance, and risk management.
 </li>
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 Contract administration and SLA monitoring capability.
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 Strong analytical, reporting, and problem-solving skills.
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 Proficiency in Microsoft Excel, Word, and PowerPoint.
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 Understanding of audit requirements and documentation control.
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 Strong negotiation and stakeholder management skills.
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 High level of integrity and attention to detail.
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 </ul>
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Executive Procurement & Supplier Management

Oula Private Limited

Job Overview:The individual is responsible for leading and managing research projects end-to-end &mdash; from proposal design and execution to analysis and presentation. The role involves converting complex data into meaningful insights, building strong client relationships, and ensuring the delivery of high-quality outputs that drive business decisions.Responsibilities and Duties1. Project Leadership &amp; Management<ul><li>Independently manage small to medium-scale research projects, ensuring delivery within agreed timelines, budgets, and quality standards.</li><li>Develop research proposals, sampling frameworks, and cost estimates in consultation with the Research Manager.</li><li>Design research instruments (questionnaires, discussion guides) aligned with client objectives.</li></ul>2. Data Analysis &amp; Insight Development<ul><li>Lead data processing, validation, and interpretation to extract meaningful insights.</li><li>Develop storylines and insight-based reports that highlight key findings and implications for clients.</li><li>Ensure analytical accuracy and strategic clarity in all deliverables.</li><li>Integrate multiple data sources (quantitative, qualitative, and secondary data) to create comprehensive business stories.</li></ul>3. Client Servicing &amp; Relationship Building<ul><li>Serve as a key point of contact for assigned clients, ensuring responsiveness and proactive communication.</li><li>Present research findings to clients and provide actionable recommendations.</li><li>Maintain client satisfaction through quality service and problem-solving approach.</li></ul>4. Collaboration &amp; Team Development<ul><li>Mentor and guide Research Executives or interns on project coordination and analysis tasks.</li><li>Collaborate with operations, analytics, and data visualization teams to ensure cohesive project delivery.</li><li>Support business development efforts by contributing to proposals and pitches.</li></ul>5. Qualifications &amp; Skills:&middot; Completed graduation &ndash; Degree in Business Administration, preferably but not limited to marketing.&middot; Minimum 2 to 3 years of work experience in the research industry.&middot; Analytical ability with proven numeracy skills.&middot; Computer literacy &ndash; proficiency in MS Office.Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

Senior Research Executive / Manager Research (Quantitative)

Explore 888+ Call for proposal engagement of audit firm for agreed upon procedures assignment in Islamabad this March. Find roles across top companies and apply now to boost your career.