customer service representative Jobs in Egypt

customer service representative

receptionist

store keeper

accounts assistant

sales assistant

cashier

<div>
 At JTI we celebrate differences, and everyone truly belongs.
 <strong>
  46,000 people from all over the world
 </strong>
 are continuously building their unique success story with us.
 <strong>
  83% of employees feel happy
 </strong>
 working at JTI.
 <br/>
 <br/>
 To make a difference with us, all you need to do is bring your
 <strong>
  human best.
  <br/>
  <br/>
 </strong>
 What will your story be? Apply now!
 <br/>
 <br/>
 <strong>
  Learn more jti.com
  <br/>
  <br/>
 </strong>
 <strong>
  Cashier
  <br/>
  <br/>
 </strong>
 <strong>
  What Is This Role About
  <br/>
  <br/>
 </strong>
 In this position, you will receive the daily sales cash collections from all sales representatives and you will be responsible for all the supporting functions related to the collection, cash count, and documentation.
 <br/>
 <br/>
 <em>
  What will you do
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Deliver the daily sales collections to the security cash transaction service company
  </li>
  <li>
   Receive and deposit key account checks into the company bank account
  </li>
  <li>
   Process the daily collection settlement for each sales representative in the sales application
  </li>
  <li>
   Conduct a daily cash count for the sales collection safe and send the cash balance report to the Accounts Receivable and accounting manager
  </li>
  <li>
   Arrange a weekly document settlement to replenish the petty cash safe custody
  </li>
  <li>
   Organize a monthly physical count of the petty cash safe and the sales collection safe, and provide a statement of all outstanding expense claims to the accounting team
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  What are we looking for
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Bachelor's Degree in Accounting
  </li>
  <li>
   2+ years of experience as a Cashier in FMCG companies
  </li>
  <li>
   Good English in reading and writing
  </li>
  <li>
   Strong computer skills
  </li>
  <li>
   Effective communication skills
  </li>
  <li>
   Good analytical skills
   <br/>
   <br/>
  </li>
 </ul>
 Are you ready to join us? Build your success story at JTI. Apply now!
 <br/>
 <br/>
 Next Steps
 <br/>
 <br/>
 After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure Phone screening with Talent Advisor &gt; Assessment tests &gt; Interviews &gt; Offer. Each step is eliminatory and may vary by role type.
 <br/>
 <br/>
 At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.
</div>


Cashier

Al-Futtaim

<div>
 <strong>
  Job Requisition ID:
 </strong>
 176208
 <br/>
 <br/>
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 <br/>
 <br/>
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 <br/>
 <br/>
 <strong>
  Overview Of The Role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The IKEA FOOD Cashier is responsible for operating cash registers and maintaining clean and orderly checkout areas, while providing exceptional customer service. The role requires adherence to Standard Operating Procedures (SOPs) including counting and recording floats to minimize losses, and supporting guests through empathetic service. Cashiers must also be knowledgeable about commercial activities and assist IFB coworkers when necessary. Success entails ensuring guests have a positive shopping experience, contributing to sales growth and profitability, ensuring the satisfaction of guests and co-workers, and optimizing operational performance through KPI measurements.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Will Do:
  <br/>
  <br/>
 </strong>
 Customers
 <br/>
 <br/>
 <ul>
  <li>
   Ensure guests are always prioritized and strive to make them smile.
  </li>
  <li>
   Meet and serve guests with empathy and care, listening to their needs.
  </li>
  <li>
   Lead by example and act as an ambassador for the IKEA store to ensure customer return.
  </li>
  <li>
   Have daily dialogues with guests to gather feedback and learn more about their needs.
  </li>
  <li>
   Ensure a great shopping experience for guests throughout the day as per company guidelines.
  </li>
  <li>
   Work efficiently and effectively to minimize queues.
   <br/>
   <br/>
  </li>
 </ul>
 Commercial
 <br/>
 <br/>
 <ul>
  <li>
   Responsible for proper cash handling and accurate sales processing using cash registers and scanners.
  </li>
  <li>
   Use selling techniques to boost sales and stay updated on current and upcoming IFB activities.
  </li>
  <li>
   Be knowledgeable about the IFB Menu and food safety legislation.
  </li>
  <li>
   Ensure payments are processed quickly and accurately.
  </li>
  <li>
   Assist other IFB co-workers as needed.
  </li>
  <li>
   Ensure the IKEA FOOD Team knows how to act in case of an incident through the Emergency Management Team.
   <br/>
   <br/>
  </li>
 </ul>
 People
 <br/>
 <br/>
 <ul>
  <li>
   Work with the Chef to increase knowledge and expertise in all production areas.
  </li>
  <li>
   Ensure the correct use of equipment and report breakdowns or failures to the Chef.
  </li>
  <li>
   Attend and participate in training sessions as required.
  </li>
  <li>
   Perform additional related functions as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 Operations
 <br/>
 <br/>
 <ul>
  <li>
   Work to make the IKEA store successful by attracting visitors and achieving sales growth.
  </li>
  <li>
   Ensure implementation and follow-up of SOP rules and guidelines.
  </li>
  <li>
   Receive payments by cash, check, credit cards, vouchers, or automatic debits and follow SOP for cash handling.
  </li>
  <li>
   Compute and record transactions with 100% accuracy for all register transactions.
  </li>
  <li>
   Count and record the float before trading begins and upon close of trading.
  </li>
  <li>
   Handle cash safely and securely.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills To Be Successful:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong customer focus with an ability to create a positive shopping experience.
  </li>
  <li>
   Excellent communication and interpersonal skills to build working relationships.
  </li>
  <li>
   Proven leadership abilities to lead by example and motivate co-workers.
  </li>
  <li>
   Ability to implement and follow SOPs for cash handling accurately.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Qualifies You For The Role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 2 years of experience in service environments, ideally in sales or hospitality.
  </li>
  <li>
   Secondary Degree required.
  </li>
  <li>
   Interest and knowledge in the culinary or food service industry.
  </li>
  <li>
   Ability to work in a high-volume, fast-paced, and constantly changing retail environment.
  </li>
  <li>
   Computer literacy and multitasking capabilities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Al-Futtaim Group Real Estate
  <br/>
  <br/>
 </strong>
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 <br/>
 <br/>
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 <br/>
 <br/>
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 <br/>
 <br/>
 <strong>
  About Al-Futtaim Malls
  <br/>
  <br/>
 </strong>
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 <br/>
 <br/>
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 <br/>
 <br/>
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 <br/>
 <br/>
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 <br/>
 <br/>
 <strong>
  About Al-Futtaim Engineering &amp; Technologies
  <br/>
  <br/>
 </strong>
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 <br/>
 <br/>
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 <br/>
 <br/>
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 <br/>
 <br/>
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>


Cashier | IKEA | Mall of Arabia

geidea

<div>
 <p>
  Established in 2008,
  <strong>
   Geidea
  </strong>
  epitomizes customer focused empowerment and commercial success through continuous innovation.
  <strong>
   Geidea
  </strong>
  makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking :
  <strong>
   www.geidea.net
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  To maintain competitive advantage as we grow, we are currently looking for a new
  <strong>
   Teller
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Accountabilities:
  </strong>
 </p>
 <ul>
  <li>
   Charging Sales Reps. with virtual points in their wallets against cash deposits.
  </li>
  <li>
   Checking and counting deposited cash properly to be prepared for hand over to Cash in transit Co. &ldquo;CIT&rdquo; against signed receipt from both Teller and CIT Rep.
  </li>
  <li>
   Coordinating and following up with &ldquo;CIT&rdquo; Rep. on daily collection time, as to ensure &ldquo;CIT&rdquo; has received the cash deposits in the Hub.
  </li>
  <li>
   Reconciling the Sales Reps. advance charging through the daily cash deposits in the Hub/Bank and remaining balances in their accounts.
  </li>
  <li>
   Sending daily report to Reconciliation team for the Sales Rep. charge out with Hub report/Bank receipts&rsquo; copies.
  </li>
  <li>
   Reporting any spotted shortage to Teller supervisor and Finance team after initial checking with Hub Sales Rep. and supervisor.
  </li>
  <li>
   Performing proper handover to the Teller supervisor in his leaves.
  </li>
  <li>
   Handling monthly custody of petty cash for the branch as to be reported to finance team.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Must Have Technical / Professional Qualifications
  </strong>
 </p>
 <ul>
  <li>
   1-3 Years of experience
  </li>
  <li>
   Bachelor Degree required
  </li>
  <li>
   Functional Knowledge (Specific Technical &amp; Practical Knowledge)
  </li>
  <li>
   Business Expertise (Business, Market &amp; Industry Knowledge)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Join our dynamic team as a Teller and contribute to our FinTech's mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Our values
  </strong>
  guide how we think and act - They describe what we care about the most
 </p>
 <p>
  <strong>
   Customer first
  </strong>
  - It&rsquo;s embedded in our design thinking and customer service approach
 </p>
 <p>
  <strong>
   Open
  </strong>
  - Openness allows us to constantly improve and evolve
 </p>
 <p>
  <strong>
   Real
  </strong>
  - No jargon and no excuses!
 </p>
 <p>
  <strong>
   Bold
  </strong>
  - Constantly challenging ourselves and our way of thinking
 </p>
 <p>
  <strong>
   Resilient
  </strong>
  &ndash; If we fail, we bounce back stronger than before
 </p>
 <p>
  <strong>
   Collaborative
  </strong>
  - We know that we can achieve a lot more as a team
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are changing lives by constantly striving for a better solution
 </p>
 <p>
  Click apply and become part of the
  <strong>
   Geidea
  </strong>
  story
 </p>
</div>


Teller - Mansoura

البنك التجاري الدولي

<div></div><div><div>Description<div></div><div><br>
Job PURPOSE:</div>
<div>
To perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers.</div>
<div>
KEY ACCOUNTABILITIES</div>
<div>
Operational Functions</div>
<ul><li>Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.</li></ul>
<ul><li>Introduce alternative channels to customers to reduce traffic in branches according to bank SOP&rsquo;s.</li></ul>
<ul><li>Process all the cash counter transactions accurately in accordance with the set objectives.</li></ul>
<ul><li>Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.</li></ul>
<ul><li>Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.</li></ul>
<ul><li>Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.</li></ul>
<ul><li>Adhere to the bank standards related to the average waiting &amp; serving time in addition to the productivity reports.</li></ul>
<ul><li>Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.</li></ul>
<ul><li>Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.</li></ul>
<ul><li>Check counterfeit currencies, checks and identities.</li></ul>
<div>
Reporting</div>
<ul><li>Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order to meet customer satisfaction &amp; to reach customer delight</li></ul>
<ul><li>Be attentive to any possible frauds and risks and provide customer feedback to direct supervision.</li></ul>
<ul><li>Deviations and exceptions reporting in branch monthly exception report in a timely manner</li></ul>
<div>
Policies, Processes and Procedures</div>
<ul><li>Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.</li></ul>
<ul><li>Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health &amp; safety procedures</li></ul>
<ul><li>Adhere to the bank clean desk policy</li></ul>
<div>
Day- to-day operations</div>
<ul><li>Follows the day-to-day operations related to own jobs in the concerned department to ensure continuity of work</li></ul>
<div>
Compliance:</div>
<ul><li>Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.&quot;</li></ul><div></div><div><br>
</div></div><div>
Qualifications<div></div><div><br>
Qualifications:</div>
<ul><li>Bachelor&rsquo;s degree of commerce, business administration, accounting or its equivalent</li></ul>
<ul><li>(0-2) Years of experience</li></ul>
<div>
Skills</div>
<ul><li>Good command of English and Arabic languages</li></ul>
<ul><li>Communication Skills</li></ul>
<ul><li>Problem Solving Skills</li></ul>
<ul><li>Service Oriented</li></ul>
<ul><li>Process Oriented</li></ul>
<ul><li>Adept in using basic software such as office, internet and e-mail</li></ul><div></div><div><br>
</div></div><div>
Primary Location: Egypt-Cairo-DOWNTOWN BRANCH</div><div>
Work Locations: DOWNTOWN BRANCH</div><div>
Job: Front Liner</div><div>
Organization: RETAIL &amp; COMMERCIAL BANKING</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

Teller - Downtown

<div></div><div><div>Description<div></div><p><br>
Job PURPOSE:</p>
<p>
To perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers.</p>
<p>
KEY ACCOUNTABILITIES</p>
<p>
Operational Functions</p>
<ul><li>Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.</li></ul>
<ul><li>Introduce alternative channels to customers to reduce traffic in branches according to bank SOP&rsquo;s.</li></ul>
<ul><li>Process all the cash counter transactions accurately in accordance with the set objectives.</li></ul>
<ul><li>Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.</li></ul>
<ul><li>Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.</li></ul>
<ul><li>Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.</li></ul>
<ul><li>Adhere to the bank standards related to the average waiting &amp; serving time in addition to the productivity reports.</li></ul>
<ul><li>Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.</li></ul>
<ul><li>Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.</li></ul>
<ul><li>Check counterfeit currencies, checks and identities.</li></ul>
<p>
Reporting</p>
<ul><li>Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order to meet customer satisfaction &amp; to reach customer delight</li></ul>
<ul><li>Be attentive to any possible frauds and risks and provide customer feedback to direct supervision.</li></ul>
<ul><li>Deviations and exceptions reporting in branch monthly exception report in a timely manner</li></ul>
<p>
Policies, Processes and Procedures</p>
<ul><li>Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.</li></ul>
<ul><li>Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health &amp; safety procedures</li></ul>
<ul><li>Adhere to the bank clean desk policy</li></ul>
<p>
Day- to-day operations</p>
<ul><li>Follows the day-to-day operations related to own jobs in the concerned department to ensure continuity of work</li></ul>
<p>
Compliance:</p>
<ul><li>Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.&quot;</li></ul><p></p><div><br>
</div></div><div>
Qualifications<div></div><p><br>
Qualifications:</p>
<ul><li>Bachelor&rsquo;s degree of commerce, business administration, accounting or its equivalent</li></ul>
<ul><li>(0-2) Years of experience</li></ul>
<p>
Skills</p>
<ul><li>Good command of English and Arabic languages</li></ul>
<ul><li>Communication Skills</li></ul>
<ul><li>Problem Solving Skills</li></ul>
<ul><li>Service Oriented</li></ul>
<ul><li>Process Oriented</li></ul>
<ul><li>Adept in using basic software such as office, internet and e-mail</li></ul><p></p><div><br>
</div></div><div>
Primary Location: Egypt-Cairo-WATER WAY BRANCH</div><div>
Work Locations: WATER WAY BRANCH</div><div>
Job: Front Liner</div><div>
Organization: RETAIL &amp; COMMERCIAL BANKING</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

TELLER - New Cairo Area

EGBank

<div><div><p><b>Job Accountabilities</b></p>
<div>
<ul><li>Process all cash counter transaction accurately in accordance with the set objectives and ensure reporting any over/short discrepancies to the Head of Cash immediately
</li></ul><ul><li>Investigates thoroughly any differences in balancing and reconciliation of cash and any other security items by following the SLA of checking and investigating as outlined by the Branch SOP
</li></ul><ul><li>Cross sell EG-BANK products / services based on customer potential and needs without affecting their primary work and service standards and divert the interested customers to the relevant Relationship Officer
</li></ul><ul><li>Check cautiously all transacted currencies &amp; identities while being attentive to any possible frauds, Risks and any counterfeits
</li></ul><ul><li>Handles efficiently the custody items and keys as per the custodian matrix set by the Consumer Banking Support team and ensure adhering to the relevant policies and procedures.</li></ul></div><br>
<p></p>
<p><b>
Qualifications and Experience:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Commerce, Business Administration, Accounting or its equivalence.</li>
<li><b>Teller:</b> 0 to 2 years of experience in customer service or any related field of work, banking experience is a plus</li></ul><br>
<p></p>
<p><b>
Skills:</b></p>
<ul>
<li>Good command of English and Arabic languages (written and spoken)
</li><li>Good communication and Interpersonal skills
</li><li>Good Computer Skills</li>
<li>Good Analytical and Problem solving techniques</li>
<li>Multitasker &amp; able to work under pressure</li>
<li>Energetic &amp; Client focused</li></ul></div></div>

Teller (3852)

<div></div><div><div>Description<div></div><p><br>
Job PURPOSE:</p>
<p>
To perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers.</p>
<p>
KEY ACCOUNTABILITIES</p>
<p>
Operational Functions</p>
<ul><li>Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.</li></ul>
<ul><li>Introduce alternative channels to customers to reduce traffic in branches according to bank SOP&rsquo;s.</li></ul>
<ul><li>Process all the cash counter transactions accurately in accordance with the set objectives.</li></ul>
<ul><li>Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.</li></ul>
<ul><li>Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.</li></ul>
<ul><li>Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.</li></ul>
<ul><li>Adhere to the bank standards related to the average waiting &amp; serving time in addition to the productivity reports.</li></ul>
<ul><li>Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.</li></ul>
<ul><li>Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.</li></ul>
<ul><li>Check counterfeit currencies, checks and identities.</li></ul>
<p>
Reporting</p>
<ul><li>Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order to meet customer satisfaction &amp; to reach customer delight</li></ul>
<ul><li>Be attentive to any possible frauds and risks and provide customer feedback to direct supervision.</li></ul>
<ul><li>Deviations and exceptions reporting in branch monthly exception report in a timely manner</li></ul>
<p>
Policies, Processes and Procedures</p>
<ul><li>Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.</li></ul>
<ul><li>Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health &amp; safety procedures</li></ul>
<ul><li>Adhere to the bank clean desk policy</li></ul>
<p>
Day- to-day operations</p>
<ul><li>Follows the day-to-day operations related to own jobs in the concerned department to ensure continuity of work</li></ul>
<p>
Compliance:</p>
<ul><li>Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.&quot;</li></ul><p></p><div><br>
</div></div><div>
Qualifications<div></div><p><br>
Qualifications:</p>
<ul><li>Bachelor&rsquo;s degree of commerce, business administration, accounting or its equivalent</li></ul>
<ul><li>(0-2) Years of experience</li></ul>
<p>
Skills</p>
<ul><li>Good command of English and Arabic languages</li></ul>
<ul><li>Communication Skills</li></ul>
<ul><li>Problem Solving Skills</li></ul>
<ul><li>Service Oriented</li></ul>
<ul><li>Process Oriented</li></ul>
<ul><li>Adept in using basic software such as office, internet and e-mail</li></ul><p></p><div><br>
</div></div><div>
Primary Location: Egypt-El Monofeya-SADAT BRANCH</div><div>
Work Locations: SADAT BRANCH</div><div>
Job: Front Liner</div><div>
Organization: RETAIL &amp; COMMERCIAL BANKING</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

TELLER - SADAT BRANCH

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