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category manager hygiene egypt na

Abu Dhabi Aviation

<div>
 
 ADA is seeking an experienced and commercially driven
 
 Country Manager &ndash; Egypt
 
 to establish, lead, and represent our operations in Egypt. This is a senior leadership role responsible for building and managing the country-level business, driving commercial performance, and ensuring strong alignment between client expectations and operational delivery.
 
 
 The role serves as the primary representative of the organization in Egypt, engaging with key clients, government authorities, partners, and stakeholders while ensuring sustainable growth and high-quality service delivery.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead all commercial and administrative activities for Egypt operations.
 </li>
 <li>
 Develop and maintain strong relationships with key clients, including VIP and strategic accounts.
 </li>
 <li>
 Drive business development, market expansion, and contract growth aligned with operational capability.
 </li>
 <li>
 Ensure delivery of contractual commitments, SLAs, and service expectations.
 </li>
 <li>
 Identify and develop new commercial opportunities to support business growth.
 </li>
 <li>
 Act as the primary in-country representative with clients, partners, vendors, and government entities.
 </li>
 <li>
 Manage relationships with the Egyptian Civil Aviation Authority (ECAA) and other regulatory bodies.
 </li>
 <li>
 Strengthen ADA&rsquo;s reputation and market positioning through structured stakeholder engagement.
 </li>
 <li>
 Translate client requirements into operational demand in coordination with HQ and station leadership.
 </li>
 <li>
 Ensure commercial commitments are realistic, feasible, and aligned with operational capacity.
 </li>
 <li>
 Balance profitability, service delivery, and operational constraints in decision-making.
 </li>
 <li>
 Monitor service delivery from a commercial perspective, ensuring alignment with SLAs and contracts.
 </li>
 <li>
 Identify risks to performance and coordinate corrective actions with internal teams.
 </li>
 <li>
 Ensure consistent and professional client communication regarding service delivery.
 </li>
 <li>
 Promote and uphold organizational safety and quality standards across all commercial activities.
 </li>
 <li>
 Act as the country focal point during crises or major operational incidents.
 </li>
 <li>
 Support audits, compliance, and continuous improvement initiatives.
 </li>
 </ul>
 
 
 
 
 
 Ideal candidate will have
 
 
 <ul>
 <li>
 10+ years of experience in commercial, leadership, or managerial roles.
 </li>
 <li>
 Background in aviation, logistics, hospitality, or other high-service industries preferred.
 </li>
 <li>
 Strong track record in client relationship management and commercial performance.
 </li>
 <li>
 Experience working with government stakeholders and regulatory bodies.
 </li>
 <li>
 Prior experience in Egypt or the MENA region is highly desirable.
 </li>
 <li>
 Minimum 5 years in a senior leadership role managing teams and business outcomes.
 </li>
 <li>
 Proven ability to operate independently in a country-level leadership role.
 </li>
 <li>
 Experience leading cross-functional and multi-stakeholder environments.
 </li>
 <li>
 Strong commercial acumen with focus on revenue, profitability, and cost control.
 </li>
 <li>
 Excellent stakeholder and client relationship management skills (including VIP clients).
 </li>
 </ul>
 
 
</div>

Country Manager

Amazon

<div>
 
 Description
 
 
 
 Amazon is seeking a highly motivated Business Development Manager to lead the growth of the Hub Delivery program across Egypt. This role is responsible for driving expansion of our Hub partner stores by building and managing high-performing field sales teams. The successful candidate will combine strategic planning with hands-on leadership to accelerate partner acquisition while upholding Amazon's high standards of customer experience and compliance.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Lead and develop a team of Account Development Executives (ADEs), fostering strong field performance, compliance, and capability building across Egypt.
 </li>
 <li>
 Own the country-wide acquisition and expansion strategy, ensuring sustainable growth and high-quality onboarding of Hub partners aligned with network capacity and operational needs.
 </li>
 <li>
 Analyze performance data to track field team effectiveness, identify growth opportunities, and drive continuous improvement in partner acquisition and retention metrics.
 </li>
 <li>
 Serve as the senior escalation point for complex onboarding challenges, partner performance issues, and operational blockers that impact delivery network reliability.
 </li>
 <li>
 Collaborate with Delivery Stations, Program, and Product teams to implement and enhance tools, processes, and partner experience (eg. Salesforce).
 </li>
 <li>
 Collaborate with Delivery Stations, Program, and Product teams to implement and enhance tools, processes, and partner experience (e.g., Salesforce, partner portals, training systems).
 </li>
 <li>
 Represent Egypt in regional and global business reviews, providing data-driven insights, accurate forecasts, and strategic recommendations to senior leadership.
 </li>
 <li>
 Drive compliance with local regulations, labor laws, and Amazon's operational standards while adapting global best practices to the Egyptian market context.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 5+ years of experience in Sales, Business Development, or related field with demonstrated success in partner/vendor acquisition and relationship management.
 </li>
 <li>
 Proven ability managing large, geographically dispersed field teams with experience in operations planning, resource allocation, and balancing multiple priorities in fast-paced, deadline-driven environments.
 </li>
 <li>
 Strong analytical skills with experience using data to drive decision-making, forecast performance, and identify business opportunities.
 </li>
 <li>
 Excellent stakeholder management skills with ability to influence cross-functional teams and drive alignment across organizational boundaries.
 </li>
 <li>
 Fluency in English and Arabic, with strong written and verbal communication skills for both local team leadership and global stakeholder engagement.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in logistics, last-mile delivery, or e-commerce operations in Egypt or similar emerging markets.
 </li>
 <li>
 Track record of building and scaling field sales or operations teams from ground up.
 </li>
 <li>
 Experience with CRM systems (Salesforce preferred) and data analytics tools.
 </li>
 <li>
 Bachelor's degree in Business, Engineering, or related field; MBA is a plus.
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3196851
</div>

Business Development Manager – Egypt, Hub Delivery

Hassan Allam Holding

<div>
 
 Hassan Allam Holding is one of the largest corporations in Egypt and the MENA region. We offer premium services and solutions across engineering and construction, as well as investment and development. With a track record spanning 90 years, we&rsquo;re known for our diverse and extensive list of operations.
 
 
 Founded in 1936, our Group is now a fully integrated organization made of 18 different subsidiaries and 50,000 employees. Today, we&rsquo;re known as a leading global engineering and investment group with a reputation for excellence, reliability and innovation. As a result, we are regularly contracted to execute especially large, challenging or niche projects all around the world.
 
 
 
 📌 Who We&rsquo;re Looking For:
 
 
 
 Innovators. Leaders. Problem-solvers. Whether you're an engineer, project manager, sustainability expert, analyst, or administrative professional &mdash; if you believe in pushing boundaries and building what matters, we want to hear from you.
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 A dynamic and inclusive workplace built on collaboration, integrity, and excellence
 </li>
 <li>
 Exposure to impactful mega-projects shaping Egypt and the region
 </li>
 <li>
 Opportunities for professional development and career growth
 </li>
 <li>
 A legacy-driven culture that values long-term vision and sustainability
 </li>
 </ul>
 
 
 🌍 Your Next Role Could Start Here.
 
 
 
 If you don&rsquo;t see a specific job opening that matches your background, don&rsquo;t let that stop you. We&rsquo;re constantly growing, and the next opportunity might be right around the corner.
 
 
 
 📨 Submit your CV today
 
 and tell us how you can make a difference at Hassan Allam Holding.
 
</div>

General Applications

adidas

<div>
 
 Purpose &amp; Overall Relevance For The Organisation
 
 
 
 The DC manager assume the responsibility for the management of the inbound product flow of adidas from suppliers until stocks are booked in addition to the management &amp; execution of the DC Operations and order book for customers by coordinating/matching supply and demand within the supply chain and ensuring orders are fulfilled on time &amp; in full.
 
 
 Managing and coaching the entire Inbound and DC team in Egypt and building strong cross functional relations within SCM functions and other stakeholders, with a focus on the Retail, Wholesale, eCom, and Finance teams.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Accountable for accurate and timely inbound product flow management of adidas product.
 </li>
 <li>
 Responsible for continuous streamlining of Inbound process and adhering to standards, policies, customs regulations &amp; controls.
 </li>
 <li>
 Operational management of the distribution center and transportation operations for both B2B &amp; B2C in Egypt.
 </li>
 <li>
 Coordinating internally with Logistics Provider to ensure excellent warehouse management and on-time delivery.
 </li>
 <li>
 Coordinate the release of themes &amp; campaigns with marketing/retail and ensure on time deliveries to the markets.
 </li>
 <li>
 Establish reporting criteria within the scope of Inbound &amp; DC Ops status and ensure reports are published as per the timelines.
 </li>
 <li>
 Support negotiations with 3PL and Transporters and initiate tender for contract renewals.
 </li>
 <li>
 Prepare with full diligence all related documents (invoices, packing lists, COO, &hellip; etc.) for Inbound and Outbound shipments to ensure accurate payment of customs duties and efficient clearance.
 </li>
 <li>
 Support the overall operations team by taking lead in timely submission of Global KPIs, inventory management.
 </li>
 <li>
 Coaching and managing of Egypt Inbound and DC operations team.
 </li>
 <li>
 Responsible for managing entire supply chain budget for Egypt - timely monitoring, and leading efficiency initiatives.
 </li>
 <li>
 Actively participate / lead SCM transformation initiatives like ecommerce capabilities, automation, DC network strategy, supply chain excellence etc.
 </li>
 <li>
 Continuously identify areas of improvement in supply chain operations which bring in efficiency or improve customer experience.
 </li>
 <li>
 Work cross-functionally with field operations and other functions to drive influence in capacity planning and management.
 </li>
 <li>
 Actively participate / lead SCM transformation initiatives like ecommerce capabilities, automation, DC network strategy, supply chain excellence etc.
 </li>
 <li>
 Collaborating with SCM cluster head, understanding the forecasted volumes and priorities, organizing and motivating all distribution center staff to achieve delivery of all customers&rsquo; orders on time.
 </li>
 <li>
 Preparing ad-hoc analysis, reports and new projects.
 </li>
 <li>
 Measures forwarder&rsquo;s performance on a regular basis and communicate to concerned parties for analysis and improvement recommendations.
 </li>
 <li>
 Responsible for local/Global 3PL account management and coordination from volume allocation, formulation and maintenance of processes, policies, contracts and standard operating procedures (SOP).
 </li>
 <li>
 Ensures that adidas follows all the local market requirements.
 
 
 </li>
 </ul>
 
 Key Relationships
 
 
 
 <ul>
 <li>
 Global: Yes
 </li>
 <li>
 Regional: Yes
 </li>
 <li>
 Local:
 </li>
 <ul>
 <li>
 Retail, Ecommerce, DPC and Wholesale business teams
 </li>
 <li>
 Finance
 </li>
 <li>
 3 PL &ndash; Freight forwards, Customs brokers, DC, and last mile service provider.
 
 </li>
 </ul>
 </ul>
 
 Skills And Experience Required
 
 
 
 <ul>
 <li>
 University degree in Management, Business, or Engineering. Logistics, Supply chain preferred and Post Graduation is a plus.
 </li>
 <li>
 IT Skills &ndash; Advanced in MS Office (primarily Excel, PowerPoint); Power Bi and SAP experience preferred.
 </li>
 <li>
 Min. 6 years of overall work experience in Logistics &amp; Distribution Centre, preferably Apparel/Footwear and Retail/Ecom vertical
 </li>
 <li>
 Management experience for at least 2 years.
 </li>
 <li>
 University degree in Management. Logistics, Supply chain preferred and Post Graduation is a plus.
 </li>
 <li>
 Ability to manage a multi-faceted team in an operations environment, with an understanding of unified commerce principles.
 </li>
 <li>
 Strong track-record of problem-solving, including structuring problems, performing detailed analysis, and developing/implementing recommendations.
 
 
 </li>
 </ul>
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>

Manager Distribution Center Operations

Lafarge Egypt

<div>
 
 
 
 WHO IS LAFARGE?
 
 
 
 
 As a member of Holcim Group, a global leader in innovative and sustainable building solutions, Lafarge is enabling greener cities, smarter infrastructure, and improved living standards all over Egypt. With sustainability at the core of our strategy, we are becoming a net-zero company, thriving with our people and communities. Lafarge Egypt launched one of the largest cement plants in the MENA region which is located in Ain Al-Sokhna, with a plant capacity of 9.5 MT and 5 state-of-the-art production lines. Through its established business operations in Cement, Ready-Mix concrete, Lafarge Egypt has demonstrated its commitment to the provision of sustainable building materials. Lafarge Egypt continuously seeks to meet the needs of a wide range of customers including but not limited to individual homebuilders, large construction companies, architects, or local artisans, powered by 1500 passionate employees.
 
 
 
 
 
 
 Job Purpose
 
 
 
 
 <ul>
 <li>
 The Account Manager is responsible for managing key customer accounts, driving revenue growth, and ensuring high levels of customer satisfaction through effective relationship management and coordination with internal functions. The role ensures smooth execution of sales activities, delivery commitments, and service quality while maintaining strict adherence to company policies and Health &amp; Safety standards.
 </li>
 </ul>
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1-Health &amp; Safety:
 
 
 
 
 Adhere to and enforce relevant legislation and policies and ensure that highest degree of safety and safe working practices are maintained
 
 
 
 
 
 
 2-Functional:
 
 
 
 
 
 
 
 
 Sales &amp; Revenue Growth:
 
 
 
 <ul>
 <li>
 Develop and implement account plans to achieve sales targets and business objectives.
 </li>
 <li>
 Promote and sell the company&rsquo;s products and services to existing and prospective customers.
 </li>
 <li>
 Identify new sales opportunities and expand the company&rsquo;s presence within assigned territories or accounts.
 </li>
 <li>
 Prepare and negotiate commercial offers, contracts, and pricing in line with company guidelines.
 
 
 
 
 </li>
 </ul>
 
 
 
 Customer Relationship Management:
 
 
 
 <ul>
 <li>
 Build, maintain, and strengthen long-term relationships with key clients and stakeholders.
 </li>
 <li>
 Act as the main interface between the customer and the company.
 </li>
 <li>
 Proactively address customer concerns, service issues, or complaints and ensure timely resolution.
 </li>
 <li>
 Ensure a high level of customer satisfaction and loyalty through continuous engagement and follow-up
 </li>
 </ul>
 
 
 
 Operational Coordination:
 
 
 
 <ul>
 <li>
 Coordinate with sales operations, dispatch, logistics, and plant teams to ensure timely product availability and delivery.
 </li>
 <li>
 Monitor order fulfillment and ensure delivery schedules meet customer expectations.
 </li>
 <li>
 Align internal teams to ensure smooth execution of sales orders and service commitments.
 </li>
 </ul>
 
 
 
 
 
 Market Intelligence
 
 
 
 <ul>
 <li>
 Monitor market trends, competitor activities, and customer needs within the assigned market.
 </li>
 <li>
 Provide feedback and insights to management to support strategic decision-making and product positioning.
 </li>
 <li>
 Identify opportunities for new products or services based on market demands.
 
 
 
 
 </li>
 </ul>
 
 
 
 Reporting &amp; Performance Tracking:
 
 
 
 <ul>
 <li>
 Prepare and submit regular reports on sales activities, pipeline status, customer visits, and revenue performance.
 </li>
 <li>
 Track progress against sales targets and propose corrective actions when needed.
 </li>
 <li>
 Maintain accurate records of customer interactions and account performance.
 
 
 
 
 </li>
 </ul>
 
 
 
 Safety &amp; Compliance:
 
 
 
 <ul>
 <li>
 Ensure compliance with all company policies, procedures, and regulatory requirements.
 </li>
 <li>
 Support the company&rsquo;s commitment to maintaining a safe and compliant working environment.
 </li>
 </ul>
 
 
 
 
 
 
 Education
 
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration (or) Engineering.
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 1 - 2 Years of Experience sales or account management, preferably in construction materials, cement, or ready-mix industries
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 Strong communication, Negotiation &amp; Relationship Management Skills.
 </li>
 <li>
 Ability to manage multiple accounts and coordinate with cross-functional teams.
 </li>
 </ul>
 
 
 
 
 
 
 WHO ARE LAFARGE PEOPLE?
 
 
 
 
 Lafarge people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.
 
 
 
 
 
 
 
 YOUR LAFARGE EXPERIENCE
 
 
 
 
 At Lafarge, there is endless opportunity for you to play your part. Whether you&rsquo;re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you&rsquo;ll have the chance to embrace the passion we share for our planet. You&rsquo;ll be encouraged to seek out diverse perspectives, share your ideas, and build the skills and connections you need to perform at your best. Because it&rsquo;s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.
 
 
 
</div>

Account Manager - Cairo

Crédit Agricole Egypt

<div>
 
 
 
 A GLIMPSE ABOUT CR&Eacute;DIT AGRICOLE EGYPT:
 
 
 
 
 
 
 
 
 Cr&eacute;dit Agricole Egypt
 
 Since its launch in 2006, Cr&eacute;dit Agricole Egypt has succeeded to become a strong player on the economic scene, positioning itself as the Reference European Bank in Egypt. Aiming to become a leading innovation-driven sustainable bank, Cr&eacute;dit Agricole Egypt is committed to bring its international expertise to the local market to serve its clients and drive the sustainable development in line with Egypt&rsquo;s national priorities.
 
 
 With a universal customer-focused model, Cr&eacute;dit Agricole Egypt is &ldquo;a whole bank just for you&rdquo; serving the entire spectrum of customers: individuals, SMEs, enterprises, Corporate and public sector. Prioritizing its customers&rsquo; best interests, Cr&eacute;dit Agricole Egypt presents an extensive range of services, tailored financial solutions and the sound advice, to accompany its clients in their walk of life. Awarded most innovative bank in Egypt, convenience and distinguished customer experience is Cr&eacute;dit Agricole Egypt&rsquo;s endeavor to attain its customers&rsquo; satisfaction throughout its nationwide network of branches and its state-of-the-art fully-fledged platform of digital services. Furthermore, Cr&eacute;dit Agricole Egypt is in line with the world&rsquo;s digital transformation, encouraging and implementing an innovative environment to exceed its customers&rsquo; expectations.
 
 
 In addition, for being an active contributor to the local economy, the bank is committed to support the development of the Egyptian community and the respect of the environment.
 
 
 
 
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Deliver daily and weekly performance reporting and analytics of the line of business for a range of business requirements focused on the key drivers of value.
 </li>
 <li>
 Transformation of manual reports and dashboards to be automated and presented in dynamic form.
 </li>
 <li>
 Provide reliable, timely data and information together from a range of sources and provide thorough analysis, insights, and options to enable the Corporate Business Head to make sound business decisions.
 </li>
 <li>
 Monitor and analyze the outstanding balances and compare them to the budget to highlight variances and performance.
 </li>
 <li>
 Preparation of the monthly, quarterly and annual portfolio business review presentation for business review meetings and relevant material for other meetings including but not limited to: extracting data from various sources, constant communication with other supporting units to obtain relevant information, preparation of data analysis, tables, graphs, and circulation of the presentation for review and final management approval.
 </li>
 <li>
 Actively participate in line of business initiatives and projects as required.
 </li>
 <li>
 Provide deep analysis of gaps to come up with proposed solutions and recommendations to the business head to enhance performance.
 </li>
 <li>
 Prepare incentives/scorecards for our business partners.
 </li>
 <li>
 Support different business teams with problem-solving and decision support data and tools in addition to KPI&rsquo;s follow-up tools.
 </li>
 <li>
 Provide updates on regulatory changes and ensure all policies comply with CBE regulations and legislative requirements.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Qualifications Requirements:
 
 
 
 
 
 
 <ul>
 <li>
 3&ndash;5 years of banking experience, with a minimum of 2 years in corporate banking
 </li>
 <li>
 Credit Certificate is highly preferred
 </li>
 <li>
 Strong background in data analysis and performance reporting.
 </li>
 <li>
 Proven experience as an Analytics or Data Scientist
 </li>
 <li>
 Advanced knowledge of Microsoft Office, particularly advanced Excel
 </li>
 <li>
 Advanced proficiency in Power BI and data modeling.
 </li>
 <li>
 Strong presentation and communication skills
 </li>
 <li>
 Awareness or basic knowledge of R, Python and SQL; familiarity with business intelligence tools (e.g. DWH, SAS, Data Mining)
 </li>
 <li>
 High analytical and problem-solving skills.
 </li>
 <li>
 Familiarity with data science concepts is a plus.
 </li>
 </ul>
 
 
</div>

Corporate Analysis & Planning Senior Officer

Arrow Electronics

<div>
 
 Position
 
 
 
 Technical Support Manager- VMware by Broadcom
 
 
 
 Job Description
 
 
 
 We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
 
 
 At
 
 Arrow ECS
 
 we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.
 
 
 Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.
 
 
 
 What You Will Be Doing at Arrow?
 
 
 
 The Technical Support Manager will lead and manage a team of VMware by Broadcom technical support professionals, ensuring the team provides timely, best-in-class technical assistance to customers. This role involves overseeing day-to-day operations, ensuring service-level agreements (SLAs) are met, and providing coaching and guidance to team members. You have a true passion for teamwork, possess superb communication &amp; organizational skills, and are comfortable with speaking to customers daily. Technical Support Managers lead and/or participate in several ongoing programs, projects &amp; initiatives.
 
 
 The ideal candidate has strong technical knowledge, excellent leadership skills, and a passion for solving customer problems.
 
 
 
 Team Management &amp; Leadership
 
 
 
 <ul>
 <li>
 Lead a team of skilled Technical Support Engineers, including interviewing &amp; hiring, coordinating skills development &amp; training, and optimizing individual &amp; team performance.
 </li>
 <li>
 Supervise, mentor, and coach the technical support team to improve performance and maintain a high level of customer service.
 </li>
 <li>
 Conduct regular performance evaluations, and one-on-one meetings, and provide constructive feedback.
 </li>
 <li>
 Manage team schedules, including shifts and coverage for peak times and holidays.
 </li>
 <li>
 Monitor and manage day-to-day support operations to ensure customer issues are resolved in a timely and efficient manner.
 </li>
 <li>
 Ensure the team meets or exceeds key performance indicators (KPIs) such as response times, resolution times, and customer satisfaction scores.
 </li>
 <li>
 Handle escalated customer issues that require managerial attention.
 </li>
 <li>
 Identify training needs and arrange appropriate training and development programs for team members.
 </li>
 <li>
 Keep the team updated with the latest technology, tools, and processes to enhance support quality.
 </li>
 <li>
 Prepare regular reports on team performance, customer feedback, and key operational metrics.
 </li>
 <li>
 Ensure customer issues are resolved with empathy and professionalism.
 </li>
 <li>
 Regularly review customer feedback to identify areas for service improvement.
 </li>
 <li>
 Help the team to resolve escalated support incidents from our customers and partners. A percentage of calls will be of a complex technical nature.
 
 
 </li>
 </ul>
 
 Who Are We Looking For?
 
 
 
 In this role, you will have the opportunity to acquire lots of new skills, so you must be
 
 keen to learn and embrace new technologies
 
 and commit to rapid skills development.
 
 
 
 Therefore, What Is Essential For Us
 
 
 
 <ul>
 <li>
 Excellent English language skills both written and verbal.
 </li>
 <li>
 Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
 </li>
 <li>
 5+ years of experience in technical support, with at least 2-3 years in as senior support engineer or team leader role.
 </li>
 <li>
 Proven ability to manage, mentor, and motivate a team, with excellent decision-making and problem-solving abilities.
 </li>
 <li>
 Ability to build a culture of collaboration, accountability, and continuous learning.
 </li>
 <li>
 Ability to drive team engagement and foster a positive work environment.
 </li>
 <li>
 Excellent verbal and written communication skills, with the ability to explain complex technical issues to both technical and non-technical audiences.
 </li>
 <li>
 Emotional intelligence &amp; conflict resolution skills to manage escalations professionally with customer-first mindset.
 </li>
 <li>
 Experience in identifying and implementing process optimizations to enhance support efficiency.
 </li>
 <li>
 Experience with virtualization, networking, and troubleshooting.
 </li>
 <li>
 The ability to acquire skills and develop quickly is essential.
 </li>
 <li>
 Willingness to work outside of normal business hours.
 </li>
 <li>
 Previous experience in fast-paced technical support departments.
 </li>
 <li>
 Foreign language skills (German, French, or Spanish) would be a plus but not essential.
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 EG-New Cairo, Egypt (Uvenues)
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Category
 
 
 
 Engineering and Technology
</div>

Technical Support Manager- VMware by Broadcom

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