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Dnata

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.
 On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world - including John F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air.
 
As a dnata Station Manager for Passenger Handling, you will lead, guide direct the passenger handling operation, ensuring customer service operational efficiencies to include safety and compliance.
 
Essential Duties and Responsibilities: 
<ul>
<li>Responsible for the day-to-day administration and operation of the above wing</li>
</ul>
operation.
 <ul>
<li>Ensure the station operates in compliance with all company policies and procedures,</li>
</ul>
and adheres to the company's mission, vision, and values statements.
 <ul>
<li>Coordinates services with Passenger Service Supervisors/account managers and above</li>
</ul>
wing staff to meet manpower and operational needs and requirements.
 <ul>
<li>Ensure appropriate staffing levels are maintained through proper use of flight and</li>
</ul>
personnel schedules.
 <ul>
<li>Direct management and supervisory staff responsible for the passenger handling</li>
</ul>
primary business functions.
 <ul>
<li>Direct and participate in the acquisition, training, and on-boarding of team members.</li>
<li>Leverage knowledge of all SLA and SGHA’s for current and future customers to deliver</li>
</ul>
on our commitments with customer service staff.
 <ul>
<li>Develop teams to improve work performance and maximize potential through succession</li>
</ul>
planning, KPI achievement, coaching, ongoing training, and mentoring.
 <ul>
<li>Establish and maintain a structured communication process between passenger service</li>
</ul>
agents, supervisors, and account managers.
 <ul>
<li>Regularly interact and obtain feedback from customers to promote the station and</li>
</ul>
measure the level of customer satisfaction to improve capabilities and processes.
 <ul>
<li>Encourage employee suggestions and involvement in the station’s improvement and</li>
</ul>
growth, its processes, and people.
 <ul>
<li>Proactively serves as liaison between dnata and all airline customers in resolving</li>
</ul>
customer grievances.
 <ul>
<li>Resolves employee issues.</li>
<li>Participates in the planning and monitoring of Passenger Service labor and operational</li>
</ul>
expenses, as well as other relevant financial activity.
 <ul>
<li>Actively involved in the training and development of all new and current employees.</li>
<li>Works closely with the GM of station on budgetary needs</li>
</ul>
Job Qualifications
 
<ul>
<li>2+ Years of management experience in Passenger Service</li>
<li>Customer focused attitude, with a high level of professionalism and discretion</li>
<li>Excellent communication, interpersonal skills, create a team environment.</li>
<li>Detail oriented, with the ability to track task progress to completion.</li>
<li>Demonstrated ability to motivate, collaborate and lead.</li>
<li>Highly organized with the ability to effectively prioritize and meet deadlines.</li>
<li>Must handle confidential matters with appropriate discretion.</li>
<li>Ability to travel as required.</li>
<li>Must deliver friendly, courteous, and prompt customer service.</li>
<li>Demonstrated proficiency with Word, Excel, PowerPoint, and outlook. A general understanding of Window, Google Chrome Browser, Internet Explorer Browser</li>
<li>Airline experience is highly preferred.</li>
<li>Must be able to work nights, weekends, holidays as required.</li>
</ul>
Work Environment: 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Station Manager Passenger Handling

Eurest

<div><ul><li>We are hiring immediately for full and part time BARISTA positions.</li><li>
Location: Capital One Cafe - 700 S Village Circle, Suite #150, Tampa, FL 33606 Note: online applications accepted only.</li><li>
Schedule: Full and part time schedule; open availability preferred. Hours and days may vary. Weekends and holidays are a must. More details upon interview.</li><li>
Requirement: Barista experience preferred but willing to train.</li><li>
Perks: FREE COFFEE &amp; TEA - during shift, FREE PARKING, and TIPS! 
<ul><li>Internal Employee Referral Bonus Available</li></ul></li><li>
Fixed Pay Rate: $16.00 per hour.</li></ul> 
We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1556797.
The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg
Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.
Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today! 
Eurest is recognized worldwide for standards of service and excellence within the foodservice industry. Embracing an ownership mindset, Eurest leverages global resources, promotes a local presence and enriches the communities we serve. The Eurest Promise, &ldquo;connect with people, inspire through food, create solutions, and live our promise,&rdquo; is exemplified throughout our organization. Eurest is proud to serve the world&rsquo;s most respected successful corporations, including many of the Fortune 500.<div><div><div><h2 class="jobSectionHeader">
Job Summary</h2></div><div> 

Summary: Makes and serves coffee/espresso drinks and related food and beverage items. Handles food according to HACCP guidelines and standards for quality food-service operations. Interacts with customers and other employees in a friendly, courteous manner.
 
 
Essential Duties and Responsibilities:
<ul><li>Prepares espresso orders for customers and catering using standard measures and recipes.
</li><li>Enters orders accurately into POS device; accepts cash and charge payments.
</li><li>Replenishes condiments, beverages and general supplies while maintaining cleanliness of service area.
</li><li>Ensures proper presentation, portion control and maintenance of proper serving temperatures; follows HACCP standards.
</li><li>Maintains sanitation and orderliness of all equipment, supplies and utensils.
</li><li>Ensures proper food preparation by using approved recipes and following prescribed production standards.
</li><li>Keeps display equipment clean and free of debris during meal service.
</li><li>Cleans equipment and workstation thoroughly before leaving the area for other assignments.
</li><li>Greets customers courteously and interacts in a manner to ensure customer satisfaction. Relays relevant concerns from customers to supervisors.
</li><li>Serves customers quickly and efficiently, and prevents delays in serving lines.
</li><li>Demonstrates a complete understanding of daily menu items and accurately explains them to customers.
</li><li>Serves as an advocate of selling techniques to the customer by establishing good communication and assisting in the buying decision-making process.
</li><li>Ensures all display foods are merchandised attractively per standards. Serves food neatly and attractively per standard.
</li><li>Performs other duties as assigned.
</li></ul></div></div></div>Associates at Eurest are offered many fantastic benefits.
Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Eurest.pdf
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. 
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Eurest maintains a drug-free workplace. 
Req ID: 1556797
[[req_classification]]</div>

BARISTA (FULL TIME AND PART TIME)

TransMontaigne

<div><h1 class="jobSectionHeader">Position Summary</h1>
Reporting to the Terminal Manager, the Terminal Operator is responsible for safely operating all Terminal equipment in connection with receiving, storing, transferring, and loading of liquid bulk products via trucks, pipeline, rail cars, water vessels or tanks. The Terminal Operator is also responsible for the testing of products and documentation of results; maintenance of Terminal equipment; preparation of various Terminal reports; and general maintenance and upkeep of the facility. This position is a safety-sensitive position.<h1 class="jobSectionHeader">
Job Duties and Responsibilities</h1><ul><li>
Ensure the safe operation of the terminal; maintain awareness for personal and co-workers safety, and ensure knowledge and compliance with all policies and procedures.</li><li>
Perform gauging of storage tanks, temperature readouts, and obtaining product samples.</li><li>
Perform all daily, monthly, quarterly, semi-annual, and annual maintenance and compliance inspections, and maintain required logs as appropriate.</li><li>
Complete daily meter readings for all products. Calculate and input all product inventories and meter readings into appropriate systems.</li><li>
Ensure that all Terminal equipment, including safety devices and systems are functioning properly, and report any and all equipment failures to supervisor.</li><li>
Perform daily walk around inspections to identify any potential risks and ensure good housekeeping standards are maintained at all times.</li><li>
Conduct preventive and routine maintenance on various operating equipment, including, but not limited to, pumps, valves, meters, compressors, motors, tanks, pipes, terminal building, and various other equipment.</li><li>
Calibrate and adjust all additive injection systems as required.</li><li>
Basic testing of oils, such as viscosity, A.P.I. and flash when necessary.</li><li>
Complete all required additive Volumetric Additive Reconciliation documentation on a monthly basis. Take product samples as required, perform required Quality Control tests and maintain Product Quality Log.</li><li>
Issue work permits to contractors performing work at Terminal. Includes ensuring that pre-job safety meetings, lockout - tag-out, confined space entry, and gas tech monitoring requirements are met for all work performed at the Terminal.</li><li>
Ensure that all contractors, customers and vendors follow Company/Terminal Policies and Procedures when accessing or working in the Terminal.</li><li>
Communicate product outages and equipment downtime to appropriate individuals.</li><li>
Participate in emergency situations as required.</li><li>
Perform other duties as assigned.</li></ul><h1 class="jobSectionHeader">
Job Qualifications</h1><h2 class="jobSectionHeader">
Knowledge, Skills, Abilities:</h2><ul><li>
Strong team player with the ability to work independently.</li><li>
General knowledge of steam boilers, hot oil heaters, loading racks, product blenders and automation systems.</li><li>
Basic computer and Microsoft Office experience and experience with terminal automation software - such as Toptech - is preferred.</li><li>
Ability to perform all required mathematical calculations with or without the use of a calculator.</li><li>
Ability to work outside for long periods of time in any weather condition.</li><li>
Ability to work overtime as necessary.</li><li>
Ability to work a flexible schedule, including evenings, weekends and/or holidays.</li><li>
Excellent customer service, interpersonal and communication skills.</li><li>
Strong mechanical aptitude.</li></ul><h2 class="jobSectionHeader">
Experience/Education:</h2><ul><li>
High School Diploma or equivalent is required.</li><li>
Industry experience preferred.</li><li>
Possess and maintain a valid driver&rsquo;s license. (Terminal Specific)</li><li>
Must be able to obtain and maintain a Transportation Worker Identification Credential Card (TWIC).</li></ul><h2 class="jobSectionHeader">
Physical Requirements:</h2>
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Normal amount of overtime or extended work hours required.</li><li>
Normal physical mobility, which includes heavy lifting, heights, bending, stooping, climbing and working with hand tools.</li><li>
Normal physical mobility, which includes the ability to stand; walk; move across large areas including uneven terrain, sometimes quickly.</li><li>
Normal physical agility, which includes ability to maneuver body while in place.</li><li>
Normal physical strength to handle 90-pound objects, taking frequency into consideration.</li><li>
Ability to lift 75 lbs. on a regular basis.</li><li>
Ability to use up to 100 ft./lbs. of force to operate cycling valves.</li><li>
Must be able to climb heights in excess of 60&rsquo;, ascend stairs or ladders, work atop tanks, traverse metal walkways at heights.</li><li>
May work in confined or restricting work spaces (i.e. tanks, between compressors, vessels).</li><li>
Normal dexterity of hands and fingers.</li><li>
Normal coordination, including eye-hand, hand-foot.</li><li>
Normal endurance.</li><li>
Normal concentration/intensity, which includes prolonged mental effort with limited opportunity for breaks.</li><li>
Normal memory, taking into consideration the amount and type of information.</li><li>
Normal complexity of decision making.</li><li>
Ability to make decision under pressure.</li><li>
Normal ability to see, distinguish colors, hear, smell and taste.</li><li>
Normal sense of touch.</li><li>
Maintenance requires climbing onto, under, and on top of all Terminal equipment, performing repairs which may need to be done in awkward positions (i.e., bending over and reaching, lying on back and reaching, replacing long stretches (up to 100 feet) of loading hose, etc.</li></ul><h2 class="jobSectionHeader">
Working Environment:</h2>
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Regularly exposed to outdoor weather conditions and temperature extremes, cramped spaces, loud noises, chemicals and fumes, dust, heights or work safety hazards.</li><li>
Regularly exposed to work in high, precarious places.</li><li>
Regularly exposed to moving mechanical parts, hand tools and small to medium-sized power tool use.</li></ul>
This job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to provide the incumbent with a general sense of the responsibilities and expectations of his/her position. It is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. As the nature of business demands change so, too, may the essential functions of this position.<h3 class="jobSectionHeader">
Note:</h3>
Successful candidates must complete a drug screen, functional employment physical and background check. TransMontaigne maintains a Drug and Alcohol Free Workplace.<h3 class="jobSectionHeader">
EOE Statement:</h3>
TransMontaigne is an equal opportunity/affirmative action employer. TransMontaigne makes hiring decisions solely based on qualification and experience, without regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.<h3 class="jobSectionHeader">
About the Organization:</h3>
TransMontaigne Partners LLC is a terminaling and transportation company based in Denver, Colorado with operations in the United States on the Pacific Coast, the Gulf Coast, in the Midwest, and in the Southeast. We provide integrated terminaling, storage, transportation and related services for customers engaged in the distribution and marketing of light refined petroleum products, heavy refined petroleum products, crude oil, chemicals, fertilizers and other liquid products. Light refined products include gasolines, diesel fuels, heating oil and jet fuels; heavy refined products include residual fuel oils and asphalt.
Benefits<ul><li>
Medical/Pharmacy Plan</li><li>
Dental Insurance</li><li>
Vision Insurance</li><li>
Disability Insurance</li><li>
Flexible Spending Account Plan</li><li>
Health Savings Account</li><li>
Tuition reimbursement</li><li>
401(k) Plan with Company Match</li><li>
Employee Assistance Plan</li><li>
Paid Time Off (PTO) - 1st Year Employee - 80 hours Total (3.08 Hours - Bi-weekly Accrual)</li><li>
Paid Holidays - 9 Company Recognized Holidays</li><li>
Tuition Reimbursement Program</li><li>
Wellness Program</li></ul></div>

Terminal Operator

Sandpiper Hospitality

<div><h2 class="jobSectionHeader">Guest Services Ambassador 2 (GSA 2): The On-Site Operations Specialist!</h2> 
Your Challenge: Deliver Flawless Front Desk Service, Anchor Overnight Emergency Coverage, and Live On-Site to Ensure 24/7 Operational Excellence!
Ready for a unique and high-responsibility role that combines daily operational duties with mandatory on-site availability? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next GSA 2!
This position is the critical operational bridge between the daily management team and overnight safety. You'll work four front desk shifts (Monday&ndash;Thursday) and provide two On-Call Overnight shifts (Monday and Tuesday nights). The role requires you to live in the hotel to ensure continuous operational excellence and compliance with the hotel&rsquo;s fraternization policy.<h3 class="jobSectionHeader"> 
The On-Site Mandate and Shift Structure</h3><ul><li> 
Housing Requirement: You are required to live in the hotel and must comply with the fraternization policy.</li><li>
Primary Schedule: Typically works four &quot;B&quot; shifts (Front Desk, Monday&ndash;Thursday).</li><li>
On-Call Overnight: Responsible for on-call overnight shifts, typically Monday and Tuesday nights.</li></ul><h3 class="jobSectionHeader"> 
Your Essential Operational &amp; Guest Duties</h3> 
As the GSA 2, you are key to executing front desk administration, maintaining service standards, and providing necessary emergency coverage.
Key Responsibilities Include:<ul><li>
Guest Satisfaction &amp; Feedback: Routinely meet with and solicit comments from guests to maximize satisfaction. Respond to situations as they arise and manage guest conflict calmly.</li><li>
Front Desk Administration: Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events. Respond to guest service calls efficiently.</li><li>
Quality &amp; Safety: Inspect studios and public spaces daily according to the Clean &amp; Safe brand standards. Act according to procedure in the event of an emergency or accident and accurately follow all policies and procedures.</li><li>
Sales &amp; Revenue: Execute the lead management process and review Studio Inventory daily to maximize studio revenue. Maintain effective sales of ancillary offerings to accommodate guests&rsquo; needs.</li></ul><h3 class="jobSectionHeader"> 
Team Support and Additional Duties</h3><ul><li> 
Personnel Development: Assist with the training of all team members as necessary. Demonstrate to the team how to effectively follow the &ldquo;Say Yes to a Simple Request&rdquo; program.</li><li>
Property Support: Perform Laundry Duties (sorting, washing, drying, and folding linens/terry, cleaning facilities). Cross-train on the duties of all non-management staff members to provide essential backup as needed.</li></ul><h3 class="jobSectionHeader"> 
On-Call Overnight Specifics</h3><ul><li> 
Emergency Response: Will respond only to emergencies and calls forwarded from the Overnight Headquarters for resolution.</li><li>
Availability: Must stay within 30 minutes of the hotel to be able to provide necessary guest response.</li><li>
Communication: Will carry the hotel&rsquo;s cell phone when on overnight on-call shifts, responding appropriately when calls are forwarded for resolution.</li><li>
Work Tracking: Will clock in and out when fulfilling any and all duties of the overnight shift.</li></ul> 
Ready to step into this critical on-site role that demands reliability, service excellence, and dedication to safety?</div>

WSS - Hotel Front Desk (GSA) 2

Trademark Metals Recycling

<div>Job Details
Division: Trademark Metals Recycling LLC
Location: Tampa, FL, United States
Other Available Locations: Orlando, FL
Compensation: Annual earnings average approximately $60,000, including overtime, weekly production bonuses, and annual profit sharing.<div><div><div><h2 class="jobSectionHeader"> 
About Nucor:</h2></div><div>
Welcome to Nucor, where our unique culture sets us apart. Joining Nucor means becoming part of North America's largest steel and steel products manufacturer, offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continent's largest recycler. Our vibrant culture, built on personal connections and teamwork, empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety, efficiency, and meaningful personal connections define every day, enriching both our teammates and the communities we serve.
Nucor supports its teammates with top-tier benefits like Medical, Dental, Vision, and Disability Insurance, 401K and Roth accounts, Profit Sharing, Pay-for-Performance bonuses, Paid Parental Leave, Tuition Reimbursement, Stock Program, Scholarships, and more.</div></div><div><div><h2 class="jobSectionHeader">
Need to Know:</h2></div><div><ul><li>
Join a stable, industry-leading company backed by Nucor, North America's largest recycler and steel producer.</li><li>
Be the go-to administrative expert supporting multiple teams, leaders, and operational processes.</li><li>
Work in a fast-paced environment where organization, problem-solving, and customer service are highly valued.</li><li>
Enjoy opportunities for career growth through cross-training, skill development, and internal promotions.</li><li>
Become part of a team-oriented culture where safety, respect, and teamwork drive everyday success.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
What You'll Do:</h2></div><div>
As an Office Coordinator, you will serve as a critical administrative resource supporting multiple recycling facilities, operational leaders, and front-line teammates. This role ensures business processes, reporting, compliance activities, financial transactions, and customer service functions are completed accurately and on time. The Office Coordinator helps keep daily operations running efficiently by providing support to facility management, commercial teams, scale operations, and accounting functions while maintaining a high level of organization and professionalism. 
Duties of the role include but are not limited to:<ul><li>Support daily, weekly, and monthly administrative functions for assigned facilities.</li><li>Process ticket adjustments, freight entries, reports, bill payments, compliance documentation, and account reconciliations.</li><li>Provide support and guidance to scale and cashier operators regarding systems, procedures, cash handling, and purchasing compliance.</li><li>Assist Facility Managers with purchase orders, inventory issues, ticket purchases, and operational compliance questions.</li><li>Partner with Commercial Team members to support customer service requests, freight administration, pricing updates, and adjustments.</li><li>Provide backup support for Commercial Administration functions during absences or transitions.</li><li>Assist with month-end close activities and administrative audits.</li><li>Maintain positive internal and external customer relationships through professional communication and service.</li><li>Cross-train in Scale Operator and Cashier functions to provide procedural support and training.</li><li>Complete additional assignments as directed by the Office Supervisor.</li></ul> 
Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.</div></div><div><div><h2 class="jobSectionHeader">
What We're Looking For:</h2></div><div>
Required:<ul><li> 
Minimum 3 years of office or administrative experience.</li><li>Strong customer service and communication skills.</li><li>Ability to work independently in a fast-paced environment.</li><li>Strong organizational, time management, and multitasking abilities.</li><li>Proficiency with Microsoft Office applications, including Excel and Word.</li><li>Ability to follow written and verbal instructions with limited supervision.</li><li>Dependable attendance and reliability.</li><li>Ability to meet deadlines while managing shifting priorities.</li></ul> 
Preferred:<ul><li> 
Experience in the scrap recycling, construction, manufacturing, or industrial industries.</li><li>Bilingual skills.</li><li>Prior experience supporting multi-site operations.</li><li>Experience with purchasing, accounting, freight, or compliance-related administrative functions.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Pay, Benefits &amp; Career Growth</h2></div><div><ul><li>Paid Weekly with Bonus and Profit Sharing</li><li>Clearly defined career pathways with unlimited growth opportunities</li><li>Paid Training</li><li>Paid Vacation</li><li>Paid Holidays</li><li>Parental Leave</li><li>Tuition Reimbursement</li><li>Scholarship Program</li><li>Low-cost medical, dental, vision after 30 days</li><li>Company-paid life and disability insurance</li><li>Company matching 401(k) plan</li><li>Employee stock purchase plan</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Our Commitment to a Drug-Free Workplace</h2></div><div>
Employment is contingent upon successfully passing a pre-employment drug screening, which includes both urine and hair follicle testing.</div></div></div> 
Nucor is an Equal Opportunity Employer and a drug-free workplace</div>

Office Coordinator I

State of Florida

Requisition No: 880736
 
Agency: Children and Families
 
Working Title: CALL CENTER SERVICES REPRESENTATIVE OPS - 60933688
 
Pay Plan: Temp
 
Position Number: 60933688
 
Salary: 17.01 an hour
 
Posting Closing Date: 08/06/2026
 
Total Compensation Estimator Tool
 
OPS Call Center Services Representative I
 
Florida Department of Children and Families
 
Hillsborough, Pinellas and Pasco Counties, Florida
 
Preference for Bilingual in Spanish/English or Creole/English
 
Full-time opportunities available
 
Open Competitive
 
This posting will be used to fill position vacancies in OPS.
 
Current employees will be compensated in accordance with the DCF salary policy.
 
Families requesting government assistance require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. Successful candidates will make a tremendous positive impact on the lives of countless Floridians.
 
We are looking for people who are organized, who possess excellent computer and typing skills, are willing to learn government assistance policies and can engage with customers/citizens of Florida in a call center environment.
 
The primary function of this position is providing support services related to government assistance eligibility in a call center setting. The work performed includes processing a broad range of customer service activities and entering information into a computer-based eligibility system. This career consists primarily of phone interactions with customers. Incumbents in this position report to the office, this is not a telework position.
 
If this sounds like the job for you, please join our TEAM!
 
The full-time work schedule is 40 hours per week, 8:00 am - 5:00 pm EST, Monday through Friday.
 Employees may be required to work after their schedule to complete phone calls in the queue.
 
Qualifications: 
Two years of experience in customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility.
 Must have the ability to attend an 8 - 12-week mandatory paid training course.
 Preference for bilingual in Spanish/English or Creole/English.
 
Additional Information/Requirements: 
Incumbents may be expected to work during emergency situations or natural disasters.
 Employees are required to work from the official office location.
 The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.
 
What you will do: 
The typical duties include: 
Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information.
 Processes a variety of eligibility related work activities within designated time frames
 Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets.
 Resolves Electronic Benefit Transfer (EBT) ACCESS card issues.
 Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs.
 Requests all additional information/verification required to establish or continue eligibility for government assistance programs. Ensures electronic case records are documented thoroughly and properly.
 Assists customers with referrals to other agencies and community resources.
 
Benefits of Working for the State of Florida: 
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
 
For a more complete list of benefits, visit www.mybenefits.myflorida.com.
 
About Department of Children and Families: 
Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.
 
With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding.
 
To learn more please visit https://www.myflfamilies.com/.
 
Your People First Candidate Profile (application) must be completed in its entirety.
 
Include supervisor names and phone numbers for all periods of employment.
 Account for and explain any gaps in employment so that the hiring process is not delayed.
 Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
 It is unacceptable to use the statement “See Resume” in place of entering work history.
 
EMPLOYMENT DISCLOSURES
 
US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
 SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire.
 RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
 BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department.
 
Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national rap back program, providing real-time arrest hit notifications.
 
No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.
 
BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former government assistance case information and check for outstanding overpayments before completing the hiring process.
 
If you experience problems applying online, please call the People First Service Center at (877) 562-7287.
 
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
 
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
 
Location: 
TAMPA, FL, US, 33612
 
#job-location.job-location-inline { display: inline; }
 
Nearest Major Market: Tampa

CALL CENTER SERVICES REPRESENTATIVE OPS - 60933688

<div><h2 class="jobSectionHeader">Description</h2>
<div>
The Associate Client Advocate (ACA) client-facing functions utilizing the colleague&rsquo;s advanced skills in Commercial Property and Casualty Insurance and is responsible for a blend of internal delivery activities. The ACA is responsible for supporting client relationships, strategy development, and execution at the insurance program level.

The Associate Client Advocate (ACA) owns client service activities and client engagement in those activities through daily coordination with an assigned Client Specialist in our Global Service Delivery (GSD) Team. The ACA is the primary point of contact for providing all service, escalation, and placement to meet the client&rsquo;s insurance and risk management needs. The ACA has a strong connection to the client&rsquo;s business with a fundamental understanding of its industry and aids in opportunities to maximize the profitability of existing clients by supporting new business efforts.

The primary responsibility of the Associate Client Advocate is to provide an exceptional client experience, with a primary focus on direct client engagement and retention of that business. This includes engaging with sales and broking to understand marketplace changes, design and deliver client presentations/proposals, assist and respond to defensive RFPs, and attend oral presentations where required.

As an ACA you are expected to have:
<ul>
<li>Basic negotiation skills and demonstrated experience</li>
<li>Basic account management skills and demonstrated experience</li>
<li>Basic project management skills and demonstrated experience</li>
<li>Strong presentation skills</li>
<li>Ability to adapt to change</li>
<li>Solid organization skills</li>
<li>Ability to mentor a Client Specialist colleague</li>
</ul>
As an ACA you have the potential to serve as a mentor to other ACAs, a partner/ team member for others within your IVD, or an ACA Leader. 
 
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role
<ul>
<li>Retains existing book of business, develops, and strengthens client relationships</li>
<li>Identifies, engages, and integrates delivery of all WTW internal resources to deliver an exceptional client experience</li>
<li>Provides direct or supporting strategic planning and consulting advice to clients; monitors insurance and risk management needs in collaboration with WTW resource, practice, and industry groups.</li>
<li>Recommend appropriate solutions throughout the policy term (including acquisition due diligence)</li>
<li>Maximizes the profitability of the client account &amp; drives retention of that business</li>
<li>In collaboration with the Client Advocate, actively expands existing client relationships and supports new business prospecting</li>
<li>Collaborates with client teams during Internal and External Strategy Meetings</li>
<li>Engages with sales and broking to understand marketplace changes</li>
<li>Supports the fee/compensation agreement and overall client invoicing processes</li>
<li>Supports defensive RFP responses
</li><li>Aids in the design and delivery of full client presentations/proposals, client advocacy reports, client service plans and schedules</li>
<li>Coordinates the renewal process to establish and implement the client-specific renewal strategy, collaborates with WTW resources and industry groups to develop and deliver renewal to clients</li>
<li>Ensures all policy requirements (legal, regulatory &amp; compliance) are met</li>
<li>Client-level coordination &amp; management of all service delivery (GSD)</li>
<li>Engage Service Liaisons (Subject Matter Expert or Client Operations Specialist) on escalations</li>
<li>Gather and receive all client information working in collaboration with the Client Specialist</li>
<li>Responsible for coordination of all service delivery activities such as audits, completing second pair of eyes review on policies, resolving all accounting issues, managing aged receivables and bad debt, surplus lines affidavits, issuance of client invoicing and certificates of insurance and auto identification cards.</li>
</ul></div><h2 class="jobSectionHeader">Qualifications</h2>
<div>
The Requirements
<ul>
<li>Targeted 5+ years of commercial Property &amp; Casualty insurance knowledge/experience in a client-facing role, or demonstrated capabilities to complete role responsibilities</li>
<li>Able to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation
</li><li>Depending on the complexity of accountability to understand, interpret, analyze, and/or present analytical models</li>
<li>Relationship Management skills: ability to leverage internal and external relationships to bring WTW resources and assets tailored to client needs</li>
<li>Negotiation skills &ndash; the ability to drive conflict resolution and secure concessions without damaging relationships.</li>
<li>Business Acumen; knowledge of strategy, tactics, and solutions for the client, and/or in the marketplace</li>
<li>Knowledge of commercial insurance renewal end-to-end process, steps and owners</li>
<li>Excellent verbal and written communication skills; group presentation skills, ability to drive complex/technical conversations</li>
<li>Daily management of work assignments, mentoring, and collaboration with a Client Specialist</li>
<li>Receptive to feedback; critical thinking and problem-solving skills, high adaptability
</li><li>Supports Client Advocate (CA) in advocating for change. Provides encouragement, takes control of client deliverables, and team projects, leads key delivery areas, collaborates with internal/external stakeholders, and provides clear guidance to ensure others fulfill roles effectively</li>
<li>Strong project management skills: Support the CA in end-to-end oversight of large, complex, ambiguous, or multi-dimensional projects
</li><li>Proficient Microsoft Office skills and familiarity with other relevant online tools</li>
<li>Must achieve and maintain an active insurance broker&rsquo;s P&amp;C license, and complete various continuing education activities as needed
</li><li>Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRIS, CRM)</li></ul> 


This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified. 
 
Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation.

Compensation

The base salary compensation range being offered for this role is $90,000-$120,000 USD per year.

This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
<ul>
<li>Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&amp;D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)</li>
<li>Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)</li>
<li>Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).</li>
</ul>
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a &rdquo;hybrid&rdquo; style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and &ldquo;hybrid&rdquo; is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more. 

EOE, including disability/vets</div></div>

Associate Client Advocate

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