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ceo assistant office manager fluent speaker

Tamara

<div>
 
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,
 
 Checkout.com
 
 , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 
 
 
 Your role
 
 
 
 We're seeking a Customer Care Associate for our UAE Customer Experience. In this role you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara&rsquo;s services.
 
 This role will be based in our Cairo Office and will be an onsite role.
 
 
 
 
 
 
 Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
 
 
 
 
 
 With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 
 
 
 Your responsibilities
 
 
 <ul>
 <li>
 Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
 </li>
 <li>
 Identify customer questions, concerns, and overall needs.
 </li>
 <li>
 Provide accurate answers and solutions to customer queries.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 <li>
 Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 </ul>
 
 
 
 
 
 Your expertise
 
 
 <ul>
 <li>
 Minimum 1 year of customer experience in the local market
 </li>
 <li>
 Previous customer service experience is a plus.
 </li>
 <li>
 Native Arabic speaker.
 </li>
 <li>
 Holds a university degree
 </li>
 <li>
 Fluency in English Language, B2 profile.
 </li>
 <li>
 Ability to use computers.
 </li>
 <li>
 Ability to use internet applications.
 </li>
 <li>
 Great verbal &amp; written communication skills.
 </li>
 <li>
 Ability to handle customers&rsquo; issues.
 </li>
 <li>
 Ability to solve problems in a short period of time.
 </li>
 <li>
 Flexibility with rotational working hours/days.
 </li>
 </ul>
 
 
 
 
 All qualified individuals are encouraged to apply.
 
</div>

UAE Customer Care Advisor (Voice)

Living Stones Group

<div>
 
 
 Highlight:
 
 
 The Cloud and Network Engineer holds an essential role at Living Stones Group (LSG). This position supports new and existing clients who work in a variety of industries. LSG is a global company that supports clients with remote and on-prem solutions.
 
 
 
 
 
 
 
 Hours:
 
 
 This position is full-time 40-hours per week (Monday to Friday), hybrid (primarily remote with scheduled office work in Cairo as needed). Work hours are during the afternoon and evening. This position also covers a minimum of one Sunday shift per month to monitor the service desk and respond to client needs. Comp time is provided for Sunday shifts.
 
 
 
 
 
 
 
 
 Main Responsibilities for this Position:
 
 
 
 <ul>
 <li>
 Administer and optimize Microsoft 365 and Azure environments, including user identity management (Entra ID), Exchange Online, and SharePoint/Teams permissions.
 </li>
 <li>
 Develop and install network infrastructure, configurations, and equipment such as routers and switches.
 </li>
 <li>
 Implement data security systems including MS365 Security &amp; Compliance, firewalls, and cloud-based backup solutions.
 </li>
 <li>
 Perform routine network and cloud tenant monitoring, maintenance, and troubleshooting.
 </li>
 <li>
 Provide remote or on-site technical support, ensuring all solutions are documented within LSG&rsquo;s service desk system.
 </li>
 <li>
 Research and keep up to date with the latest security standards, systems, and authentication protocols and apply standards and procedures to complete tasks.
 </li>
 <li>
 Collaborate with team members across departments to ensure task activities are complete, and design, implement, test, and document systems and processes for LSG and its clients.&nbsp;
 </li>
 <li>
 Provide technical support and project implementation through direct contact with LSG team members and clients located globally.&nbsp;
 </li>
 <li>
 Participate in mentorship and learning paths set by senior engineers while providing mentorship, knowledge sharing, and day-to-day IT support engineers to foster their technical growth.
 </li>
 <li>
 VoIP Support with knowledge of Polycom, Linphone, ATA, E-Fax and FreePBX server configuration.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications and Requirements:
 
 
 
 
 Language Skills
 
 <ul>
 <li>
 Fluent and competent on a professional level, both verbally and written, in English and Arabic.
 </li>
 </ul>
 
 
 
 
 Technical Skills
 
 <ul>
 <li>
 Proven experience in Microsoft 365 Administration (User management, security policies, and mail flow).
 </li>
 <li>
 Working knowledge of Azure Cloud services and hybrid identity environments.
 </li>
 <li>
 Experience with LAN, WAN, WLAN&lt; and VPN design and implementation.
 </li>
 <li>
 Proficiency in network security (Fortinet/FortiGate preferred) and M365 Defender/Endpoint Manager (Intune).
 </li>
 <li>
 Good problem-solving skills and attention to detail.
 </li>
 </ul>
 
 
 
 
 
 Education and Certifications
 
 
 
 
 Academic Degree in Computer Science, Engineering or relevant field
 
 
 
 
 
 
 Required Certifications:
 
 <ul>
 <li>
 Microsoft 365 Certified (e.g., Administrator Associate or Security Administrator)
 </li>
 <li>
 Fortinet NSE 4 or higher
 </li>
 </ul>
 
 Preferred Certifications:
 
 <ul>
 <li>
 CCNA
 </li>
 <li>
 Azure Administrator (AZ-104) or CISSP
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Problem-Solving Skills: Strong analytical skills to diagnose and resolve network issues efficiently.
 </li>
 <li>
 Communication Skills: Ability to communicate technical information clearly to non-technical stakeholders and collaborate effectively with team members.
 </li>
 </ul>
 
 
 
 
 Physical Ability
 
 <ul>
 <li>
 Physical ability to lift equipment and perform on-site tasks in LSG and client offices and worksites.
 </li>
 </ul>
 
 
 
 
 Please submit CV or submit questions to: people@livingstones.group
 
</div>

UAE Customer Care Advisor

PepsiCo

<div>
 
 Overview
 
 
 
 The DRP process is an automated process. The responsibility of the DRP planner is to identify, review &amp; resolve exceptions, maintain accuracy, and update DRP parameters.
 
 
 The accountability of the role is to run the DRP process for a group of supply sourcing lanes so that efficient vehicle movements of product can be deployed to the right locations on time for target customer service to be achieved. The role holder will spend significant time parameterizing the Pro-link planning tool so that move recommendations are optimized and will continually update plans as and when demand or supply disruptions require it.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Responsible for maintaining &amp; running the automated DRP process
 </li>
 <li>
 Responsible for inventory deployment, trans-shipments and deployment network design to ensure product arrives on time at the right place
 </li>
 <li>
 Responsible for leading the regional exception-based planning process and driving continuous improvement
 </li>
 <li>
 Conduct root cause analysis for trans-ship, expedite losses and develop action plans through system and/or process improvement
 </li>
 <li>
 Work closely with customer service, demand, and supply planning to ensure accuracy and efficiency
 </li>
 <li>
 Drive system utilization and feed loss tree insights into future enhancements
 </li>
 <li>
 Ensure lead times for deployment in the system are maintained and accurate
 </li>
 <li>
 Ensure safety stock settings are dynamically adjusted for finished goods
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Experience &ndash; 2 &ndash; 3 years in associated function
 
 
 Qualifications:
 
 
 <ul>
 <li>
 University degree preferably engineering or logistics
 </li>
 <li>
 Experience in distribution planning or familiar Supply Planning tasks
 </li>
 <li>
 Proficiency in product category planning FMCG background preferred
 
 
 </li>
 </ul>
 Abilities:
 
 
 <ul>
 <li>
 Fluent oral and written communication skills in English
 </li>
 <li>
 Problem solving know-how
 </li>
 <li>
 Strong Analytic skills
 </li>
 <li>
 Experience in using planning systems, BY- JDA preferred
 </li>
 <li>
 Experience in ERP (SAP) usage is a must
 </li>
 <li>
 Good numeric abilities;
 </li>
 <li>
 Demonstrated proficiency in Microsoft Office: Outlook, Excel
 </li>
 </ul>
</div>

Supply Network Planning Associate Analyst

talabat

<div>
 Talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 We&rsquo;re looking for an
 
 Assistant Manager
 
 
 Demand Planning
 
 to join the team and focus on growing our own Grocery Store &ldquo;tMart&rdquo;, which is the region&rsquo;s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!
 
 
 This role requires you to organise the forecasting demand of supplies to stores, create POs for replenishment and maintaining availability in the stores, with a team of demand planners to manage Back Office data.
 
 
 <ul>
 <li>
 Organize the transition to 3PL, manage relations, and secure Talabat with Egypt best practices.
 </li>
 <li>
 Be accountable for the overall demand planning/replenishment of Tmart stores and warehouses in Egypt and the performance of the direct reports
 </li>
 <li>
 Manage stock amounting to AED 20M while ensuring the issuance of ~ 8,000 POs weekly for stores and DC
 </li>
 <li>
 Ensuring timely and accurate analysis and reporting of inventory and purchase forecasts
 </li>
 <li>
 Provides DP/ replenishment insights and plans/ initiatives to keep availability at par with the management's business plan, accountable for the holding stock value, supplier service level. Aging stock optimization
 </li>
 <li>
 Be able to provide solutions and initiatives to solve problems with stocks in the warehouse and stores
 </li>
 <li>
 Guidance to store supervisors and admins to ensure smooth workflow
 </li>
 <li>
 Guide the commercial and operations pro-actively to ensure supplies and suppliers are not affected.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong knowledge of the fundamentals of demand planning, as well as the ability to work on demand forecasting from A-Z
 </li>
 <li>
 Experience in FMCG in demand planning and replenishment is a must
 </li>
 <li>
 Experience in Warehouse management or 3PL partner relation is a must
 </li>
 <li>
 Data and detail-oriented, and tech-savvy
 </li>
 <li>
 Ability to guide senior-level executives and manage the expectations of multiple stakeholders
 </li>
 <li>
 Ability to lead, coordinate, and facilitate the work of others; have supervisory responsibilities
 </li>
 <li>
 Ability to take a broad perspective to problems and spot new, less obvious solutions
 </li>
 <li>
 Ability to perform a variety of the most complex tasks and/or lead one or more teams
 </li>
 <li>
 Be able to use knowledge of how the team integrates with other teams to coordinate efforts and resources to achieve shared and individual objectives
 </li>
 <li>
 Excellent analytical and communication skills, and always hands-on with several tools
 </li>
 </ul>
</div>

Assistant Manager Demand Planning

Manpower Egypt

<div>
 
 For a very well known Company in New Cairo Trade Execution Specialist is urgently needed
 
 
 
 
 
 
 
 Job responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Manage end-to-end trade execution for import, local, and export shipments.
 </li>
 <li>
 Coordinate shipment activities with stevedoring companies, marine agencies, inspectors, and logistics providers.
 </li>
 <li>
 Ensure accurate and timely preparation of shipping, customs, and export documentation.
 </li>
 <li>
 Coordinate customs clearance, CargoX requirements, NFSA compliance, and FSQR standards.
 </li>
 <li>
 Liaise with Treasury for Bills of Lading (BLs), supplier payments, and customer payment follow-up.
 </li>
 <li>
 Plan and coordinate cargo sampling, trucking, and stevedoring activities to meet operational and business requirements.
 </li>
 <li>
 Prepare and distribute regular operational reports, including bean line-ups, stevedoring schedules, and trucking plans.
 </li>
 <li>
 Verify the accuracy of operational reports from service providers and customs agents.
 </li>
 <li>
 Manage domestic contracts, delivery orders, debit notes, and contract documentation.
 </li>
 <li>
 Record and maintain all trade execution activities in the Dynamics ERP system.
 </li>
 <li>
 Build and maintain strong relationships with external stakeholders, including government authorities and service providers.
 </li>
 <li>
 Collaborate with internal teams (Accounting, Treasury, Logistics, FSQR, Production, and Commercial) to ensure seamless operations.
 </li>
 <li>
 Process and reconcile departmental invoices accurately and on time.
 </li>
 <li>
 Ensure compliance with company policies, contractual requirements, and applicable regulations throughout all activities.
 </li>
 </ul>
 
 
 
 
 
 
 Job Requirements:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Supply Chain Management, Business Administration, or a related field.
 </li>
 <li>
 3&ndash;5 years of experience in Supply Chain, Trade Execution, Shipping, Logistics, or the Futures Market.
 </li>
 <li>
 Fluent in English with excellent written and verbal communication skills.
 </li>
 <li>
 Professional training or certification in Import/Export Operations, Shipping, and Incoterms is preferred.
 </li>
 <li>
 Sound knowledge of GAFTA (Grain and Feed Trade Association) and/or FOSFA (Federation of Oils, Seeds and Fats Associations) rules and regulations.
 </li>
 <li>
 Proficient in Microsoft Office applications, particularly Excel, and ERP systems.
 </li>
 <li>
 Excellent attention to detail, with strong organizational, multitasking, and time management skills.
 </li>
 <li>
 Strong analytical and problem-solving skills with the ability to anticipate and resolve issues proactively.
 </li>
 <li>
 Demonstrated ability to manage conflicts and build collaborative, win-win solutions.
 </li>
 <li>
 Strong interpersonal skills with the ability to communicate effectively across diverse cultures and stakeholders.
 </li>
 <li>
 Self-motivated, energetic, and committed to continuous learning and professional development.
 </li>
 <li>
 Demonstrates the highest standards of ethics, integrity, and compliance with the company's code of conduct.
 </li>
 <li>
 A collaborative team player with the ability to contribute positively to team objectives.
 </li>
 <li>
 Results-oriented with an innovative mindset and a continuous improvement approach.
 </li>
 </ul>
 
 
</div>

Trade Execution Specialist

<div>
 Talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 ROLE SUMMARY
 
 
 
 
 We&rsquo;re looking for a Category Manager to join the team and focus on growing our own Grocery Store &ldquo;tMart&rdquo;, which is the region&rsquo;s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!
 
 
 
 
 WHAT&rsquo;S ON YOUR PLATE?
 
 
 
 <ul>
 <li>
 Full Ownership over the category management role in terms of Assortments, Pricing, Offers and Supply.
 </li>
 <li>
 Responsible for monitoring economic performance of the assigned departments /categories across sales, gross margin, profit and loss and consistency with the company's commercial strategy.
 </li>
 <li>
 Ensuring proper implementation of the commercial strategy and strategic guidelines, including categories plan and pricing strategy.
 </li>
 <li>
 Providing input to the Ops team flows, adjacencies, tools and templates, fixtures, etc.
 </li>
 <li>
 Reviewing and resolving any issues with local suppliers.
 </li>
 <li>
 Assortment:
 </li>
 <li>
 Ensuring cost efficiency across our consumers that meets their needs/wants.
 </li>
 <li>
 Defining and maintaining the local assortment and integrating the basic assortment for the department/categories.
 </li>
 <li>
 Providing regional teams with information regarding products and quantities needed for international and regional contracts.
 </li>
 <li>
 Selecting local suppliers, negotiating and purchasing in line with expected needs guided by standards such as cost price, discounts, rebates, payment terms, discounts, etc.
 </li>
 <li>
 Price:
 </li>
 <li>
 Pricing the items based on pricing guidelines and recommended prices for PL/Imported items.
 </li>
 <li>
 Collecting market prices and conducting country price audits.
 </li>
 <li>
 Promos:
 </li>
 <li>
 Identifying local promo products and pricing each item and submitting forecasting/relevant reordering information to replenishment.
 </li>
 <li>
 Developing the country promotion calendar.
 </li>
 <li>
 Following up and ensuring effective execution of all activities required for each promotional event.
 </li>
 <li>
 Analysing and providing inputs for more effective promotional activities such as consumer preferences, local competitors and trends.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 WHAT DID WE ORDER?
 
 
 
 <ul>
 <li>
 You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting.
 </li>
 <li>
 You have built teams and led cross-functional projects at scale.
 </li>
 <li>
 You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.
 </li>
 <li>
 You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short staffed to make a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you.
 </li>
 <li>
 You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders. You are someone energized by the unknown and look forward to learning each day on the job. You have excellent analytical and communication skills, and always like to be hands-on with several tools.
 </li>
 <li>
 You have excellent analytical and communication skills, and always like to be hands-on with several tools.
 </li>
 <li>
 Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.
 </li>
 <li>
 Language skills: Fluent English and Arabic would be highly advantageous.
 </li>
 </ul>
</div>

Category Manager

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