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ceo assistant / office manager (fluent speaker) Jobs in Cairo

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ceo assistant office manager fluent speaker

ElDiheby Import, Export & Trading Agencies (LLC)

<div>
 
 
 Head of Sales -
 
 
 Eldiheby
 
 
 
 A rare opportunity to take full ownership of a company&rsquo;s entire commercial function.
 
 
 
 
 
 Reporting directly to the CEO, the Head of Sales will lead Eldiheby&rsquo;s sales organization, define commercial strategy, and drive the next phase of growth across all business segments.
 
 
 
 
 
 We are looking for a senior sales leader who can build structure, develop people, and translate strategy into consistent revenue performance, shaping how Eldiheby grows in the years ahead.
 
 
 
 
 
 ElDiheby Import, Export &amp; Trading Agencies (LLC) is an Egyptian engineering solutions company specializing in water, pumping, and industrial applications. We work with leading global partners such as Grundfos and ABB Motion, delivering reliable solutions across infrastructure, construction, agriculture, and industrial sectors.
 
 
 
 
 
 
 Role Description
 
 
 
 The Head of Sales will lead Eldiheby&rsquo;s complete sales organization, reporting directly to the CEO and taking ownership of the company&rsquo;s commercial growth strategy.
 
 
 
 
 
 This role is responsible for developing and executing sales strategies, building a high-performing sales organization, expanding market opportunities, and driving sustainable revenue growth across all business segments.
 
 
 
 
 
 The ideal candidate is a strategic sales leader who can combine market understanding with strong execution, creating structure, improving performance, developing people, and strengthening Eldiheby&rsquo;s position in the market.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Own and drive Eldiheby&rsquo;s overall sales strategy and revenue growth objectives
 </li>
 <li>
 Lead, coach, and develop the sales team to achieve ambitious business targets
 </li>
 <li>
 Establish effective sales processes, KPIs, forecasting, and performance management systems
 </li>
 <li>
 Build and strengthen relationships with key customers, consultants, contractors, and strategic partners
 </li>
 <li>
 Identify new market opportunities and develop growth initiatives
 </li>
 <li>
 Manage strategic accounts and major business opportunities
 </li>
 <li>
 Analyze market trends, customer needs, and sales performance to guide decision-making
 </li>
 <li>
 Collaborate with management, operations, and supplier partners to ensure alignment and customer satisfaction
 </li>
 <li>
 Represent Eldiheby in key industry events, exhibitions, and customer engagements
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 10+ years of experience in B2B sales, with significant experience in leadership roles
 </li>
 <li>
 Proven track record of building sales teams and achieving revenue growth
 </li>
 <li>
 Experience in industrial products, engineering solutions, water, infrastructure, or related sectors preferred
 </li>
 <li>
 Strong understanding of project-based sales and long-term customer relationship management
 </li>
 <li>
 Excellent leadership, negotiation, and communication skills
 </li>
 <li>
 Ability to create structure, processes, and accountability within a sales organization
 </li>
 <li>
 Bachelor&rsquo;s degree in engineering, or a related field; an advanced degree or MBA is an advantage
 </li>
 <li>
 Strong English and Arabic communication skills
 </li>
 <li>
 Experience with CRM systems, sales analytics, and reporting tools
 </li>
 </ul>
 
 
 
 
 
 Why Join ElDiheby
 
 
 <ul>
 <li>
 Direct leadership role reporting to the CEO
 </li>
 <li>
 Opportunity to shape and build the company&rsquo;s sales organization
 </li>
 <li>
 Ownership of commercial growth and strategic direction
 </li>
 <li>
 Work with leading international technology partners
 </li>
 <li>
 Opportunity to create measurable impact in a growing organization
 </li>
 </ul>
 
 
 
 
 
 Compensation &amp; Benefits
 
 
 
 We offer a competitive executive-level compensation package designed to attract a high-impact sales leader.
 
 
 
 
 <ul>
 <li>
 Competitive base salary aligned with senior leadership responsibilities
 </li>
 <li>
 Performance-based bonus structure linked directly to revenue and growth targets
 </li>
 <li>
 Significant upside potential for high performers
 </li>
 <li>
 Executive-level authority with direct reporting to the CEO
 </li>
 <li>
 Long-term growth opportunity within a scaling organization
 </li>
 </ul>
 
 
 
 
 
 Employment Details
 
 
 
 Location: Cairo, Egypt (on-site)
 
 
 Employment Type: Full-time
 
 
 Seniority Level: Director / Executive
 
</div>

Head of Sales

Premier Group

<div>
 
 Premier Group is seeking a Group Marketing Manager to lead the development and execution of a unified marketing, branding, and communications strategy across all Group companies. The role ensures strong brand positioning, market competitiveness, customer engagement, and marketing ROI across all business units. It also oversees digital marketing and market intelligence at the Group level.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Strategic Leadership
 
 
 <ul>
 <li>
 Develop a Group-wide brand and marketing strategy that strengthens market presence.
 </li>
 <li>
 Establish unified brand guidelines for all companies under the Group.
 </li>
 <li>
 Ensure marketing alignment with corporate strategy and revenue growth.
 </li>
 </ul>
 
 
 Marketing Operations &amp; Execution
 
 
 <ul>
 <li>
 Oversee development of annual marketing plans and campaigns across subsidiaries.
 </li>
 <li>
 Lead digital marketing transformation (SEO, SEM, social media, website, CRM).
 </li>
 <li>
 Ensure consistent customer experience and brand messaging across all platforms.
 </li>
 </ul>
 
 
 Market Research &amp; Insights
 
 
 <ul>
 <li>
 Lead market intelligence initiatives to assess competition, market trends, and customer behavior.
 </li>
 <li>
 Provide insights to business units for strategic planning and product positioning.
 </li>
 </ul>
 
 
 Corporate Communication
 
 
 <ul>
 <li>
 Manage Group corporate identity and public relations.
 </li>
 <li>
 Support crisis communication and CEO communications as needed.
 </li>
 </ul>
 
 
 Team Leadership
 
 
 <ul>
 <li>
 Provide functional leadership to marketing teams in subsidiaries.
 </li>
 <li>
 Build Group-level marketing capabilities and introduce advanced marketing tools.
 </li>
 <li>
 Drive innovation in branding, content creation, and customer engagement.
 </li>
 </ul>
 
 
 Budget &amp; Agency Management
 
 
 <ul>
 <li>
 Manage Group marketing budgets and ensure ROI for all marketing spend.
 </li>
 <li>
 Manage relationships with advertising agencies, media houses, and creative partners
 
 .
 
 </li>
 </ul>
 
 Any other-role related duty assigned by the line manager.
 
 
 
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, or related field is a must.
 </li>
 <li>
 Master&rsquo;s degree (MBA or Marketing Management) preferred
 </li>
 </ul>
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 15+ years of marketing experience, with at least 5 years in Managerial Role
 </li>
 <li>
 Proven experience overseeing multi-company or multi-country IT operations
 </li>
 <li>
 Strong experience in digital marketing and brand strategy
 </li>
 </ul>
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 Brand management
 </li>
 <li>
 Digital marketing &amp; analytics
 </li>
 <li>
 Corporate communication
 </li>
 <li>
 Creative campaign development
 </li>
 <li>
 Stakeholder management
 </li>
 </ul>
 
 
 
 Competency Profile
 
 
 
 <ul>
 <li>
 Strategic &amp; creative thinking
 </li>
 <li>
 Strong leadership &amp; influencing skills
 </li>
 <li>
 Data-driven decision making
 </li>
 <li>
 Excellent communication &amp; presentation skills
 </li>
 <li>
 Customer-centric mindset
 </li>
 </ul>
</div>

Group Marketing Manager

مجموعة خليفة القابضة - Khalifa Holding Group

<div>
 
 
 Job Title:
 
 HR Manager
 
 
 
 Location:
 
 Benghazi, Libya
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 
 
 
 Job Summary:
 
 
 
 We are seeking a strategic
 
 HR Manager with a deep expertise in Organizational Development (OD)
 
 . In this role, you won't just manage processes, you will be the architect of our company culture and the engine behind our team's growth. You will bridge the gap between business strategy and people capability, ensuring our workforce is agile, engaged, and continuously evolving.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 OD Interventions &amp; Design:
 
 Lead organizational development efforts by diagnosing "pain points," designing dynamic structures, and conducting job analyses to enhance efficiency and growth.
 </li>
 <li>
 
 Change Management:
 
 Lead the people side of change during transitions, ensuring high adoption rates and minimal resistance to new organizational shifts.
 </li>
 <li>
 
 Culture Leadership:
 
 Define and embed core values into the employee lifecycle and organize "in-touch" sessions to promote open communication and a positive work environment.
 </li>
 <li>
 
 Manpower Planning:
 
 Define the standard crew and conduct zero-based analysis as part of strategic manpower planning efforts.
 </li>
 <li>
 
 Performance Systems:
 
 Design and implement a comprehensive performance management system, including KPI development, dashboards, and a competencies matrix.
 </li>
 <li>
 
 Performance Evolution:
 
 Move beyond annual reviews toward a culture of continuous feedback, ensuring results inform annual increment decisions in collaboration with Compensation &amp; Benefits.
 </li>
 <li>
 
 Succession Planning:
 
 Identify high-potential employees and develop succession plans to build a robust leadership pipeline.
 </li>
 <li>
 
 Training Strategy:
 
 Conduct comprehensive gap analyses to identify skills needed for future requirements and develop an annual training plan and budget.
 </li>
 <li>
 
 Program Delivery:
 
 Develop and manage effective training programs (bespoke learning paths, leadership development, and technical training) aligned with organizational objectives.
 </li>
 <li>
 
 Onboarding Strategy:
 
 Design an immersive "New Hire Experience" to accelerate time-to-productivity and cultural alignment.
 </li>
 <li>
 
 Data-Driven Insights:
 
 Oversee HR metrics to track turnover, engagement, and headcount planning through satisfaction and engagement surveys.
 </li>
 <li>
 
 Strategic Partnership:
 
 Partner with the Sr. HRBP and the wider HR team to ensure OD and learning initiatives align with overall HR policies and labor laws.
 </li>
 <li>
 
 Expert Counsel:
 
 Provide guidance on employee relations and compliance while addressing employee requests to maintain harmonious workplace dynamics.
 </li>
 </ul>
 
 
 Qualifications &amp; Requirements:
 
 
 <ul>
 <li>
 10+ years of experience in HR with a deep expertise in OD experience (preferably in the constructions or manufacturing sector).
 </li>
 <li>
 3 to 5 years of experience in a managerial level.
 </li>
 <li>
 Proficiency in Oracle HRMS &amp; advanced Excel for HR data analysis and reporting.
 </li>
 <li>
 Language Requirement: Native Arabic speaker; English proficiency preferred.
 </li>
 <li>
 GCC experience is a great advantage
 </li>
 </ul>
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Be part of a leading holding group with a strong presence in Libya.
 </li>
 <li>
 Work in a challenging and rewarding environment with opportunities for professional growth.
 </li>
 <li>
 Competitive salary and benefits package including a comfortable a single status accommodation.
 </li>
 <li>
 
 30 days of annual vacation
 
 to ensure a healthy work-life balance.
 </li>
 </ul>
 
 
</div>

Human Resources Manager

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Job Title: HR &amp; Administration Assistant
 
 
 
 
 Reports To:
 
 HR/ Admin Operations SV (dotted line to HRBP for governance alignment)
 
 
 
 Functional Partnership:
 
 Relevant Market / BU
 
 
 
 Function:
 
 HR/ Administration
 
 
 
 Location:
 
 6th October, Industrial Zone, Giza, Egypt.
 
 
 
 Grade:
 
 Hay
 
 
 
 
 
 
 Operating Context
 
 
 
 
 
 
 The HR/ Administration Assistant operates within a structured HR operating model supporting:
 
 <ul>
 <li>
 HR Operations execution
 </li>
 <li>
 Commercial and Factory administrative coordination
 </li>
 <li>
 Office and facility management
 </li>
 <li>
 Government documentation support
 </li>
 </ul>
 
 The role functions within a regulated, cost-disciplined, multi-department environment requiring:
 
 <ul>
 <li>
 High coordination discipline
 </li>
 <li>
 Documentation accuracy
 </li>
 <li>
 Facility and office control standards
 </li>
 <li>
 Confidential handling of employee data
 </li>
 <li>
 Alignment to enterprise governance and reporting systems
 </li>
 </ul>
 
 The role is an enabling function and does not carry workforce governance authority.
 
 
 
 
 
 
 Job Purpose
 
 
 
 
 
 
 The HR Administration Assistant provides structured administrative, documentation, coordination, and facility support to the HR Operations SV.
 
 
 The HR Admin Assistant supports the Human Resources function by handling personnel administration, employee records, and day-to-day HR operations, in addition to general administrative and office management tasks. The role ensures smooth office operations while maintaining compliance with labour laws, internal policies, and governance frameworks.
 
 
 
 
 
 The role ensures:
 
 <ul>
 <li>
 Smooth office operations
 </li>
 <li>
 Accurate documentation handling
 </li>
 <li>
 Timely processing of administrative transactions
 </li>
 <li>
 Structured meeting and travel coordination
 </li>
 <li>
 Compliance with internal policies and regulatory requirements
 </li>
 </ul>
 
 The role may support HR Operations during overflow periods under direct supervision and within defined authority limits.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 A. Administrative &amp; Office Coordination
 
 
 <ul>
 <li>
 Manage office supplies, pantry, equipment inventory, and vendor coordination
 </li>
 <li>
 Raise purchase requests and follow up on Purchase Orders (POs) with procurement.
 </li>
 <li>
 Ensure proper documentation of approvals and audit traceability
 </li>
 <li>
 Oversee office administration tasks (supplies, maintenance, vendors, etc.).
 </li>
 <li>
 Coordinate with service providers (cleaning, security, facility management).
 </li>
 <li>
 Support office events, meetings, and logistics.
 </li>
 <li>
 Maintain administrative records and contracts with vendors.
 </li>
 <li>
 Ensure smooth day-to-day office operations.
 </li>
 </ul>
 
 
 
 
 
 B. Documentation &amp; Filing Control
 
 
 <ul>
 <li>
 Maintain organized, secure filing systems for administrative and HR-related documentation (hard &amp; soft copies).
 </li>
 <li>
 Ensure documentation complies with retention standards and internal policy
 </li>
 <li>
 Maintain confidentiality and data protection discipline
 </li>
 <li>
 Maintain and update employee files
 </li>
 <li>
 Handle onboarding documentation (contracts, forms, social insurance, etc.).
 </li>
 <li>
 Manage employee records, including promotions, transfers, and terminations.
 </li>
 <li>
 Ensure compliance with local labor laws and internal regulations.
 </li>
 <li>
 Maintain confidentiality and data protection discipline
 </li>
 <li>
 Manage incoming and outgoing correspondence in a timely and organized manner.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 C. HR Operational Support (Overflow &amp; Structured Assistance)
 
 
 <ul>
 <li>
 Support HR Operations Specialist during high-volume periods under supervision
 </li>
 <li>
 Prepare documentation packs for onboarding and offboarding
 </li>
 <li>
 Track document collection status for payroll, visas, and insurance
 </li>
 <li>
 Coordinate logistics for recruitment interviews and onboarding sessions
 </li>
 <li>
 Ensure all support remains within approved governance frameworks
 </li>
 <li>
 Administer employee benefits programs, including medical insurance, social insurance, and other company benefits.
 </li>
 <li>
 Coordinate employee enrollment, additions, deletions, and updates with service providers.
 </li>
 <li>
 Manage mobile lines allocation and tracking in line with company policy.
 </li>
 <li>
 Act as a point of contact for employee inquiries related to benefits.
 </li>
 <li>
 Ensure accurate records and timely updates for all benefits-related data.
 </li>
 </ul>
 
 Local Governance Authority: HR Operations Specialist
 
 
 Central Governance Authority: Operational Excellence Manager &amp; Head of HR
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Track expense submissions and follow-ups
 </li>
 </ul>
 
 
 
 
 
 
 
 
 E. Government &amp; Regulatory Documentation Support
 
 
 <ul>
 <li>
 Assist in tracking contract renewals and government documentation
 </li>
 <li>
 Maintain updated GOSI and statutory files under HR Operations guidance
 </li>
 <li>
 Support document preparation for audits or inspections
 </li>
 <li>
 Escalate compliance risks immediately to HR Operations Specialist
 </li>
 </ul>
 
 
 
 
 
 F. Facility &amp; Office Standards
 
 
 <ul>
 <li>
 Maintain office standards aligned with GHK / 5S practices
 </li>
 <li>
 Liaise with facility management for maintenance issues
 </li>
 <li>
 Ensure orderly, professional office environment
 </li>
 <li>
 Support workplace event logistics where required
 </li>
 </ul>
 
 
 G. Administrative Operations
 
 
 
 
 Transportation Management
 
 
 <ul>
 <li>
 Manage employee transportation services and bus routes
 </li>
 <li>
 Coordinate transportation schedules according to operational requirements
 </li>
 <li>
 Follow up on transportation contracts, renewals, invoices, and payments
 </li>
 </ul>
 
 
 
 
 
 
 Mobile Lines &amp; Telecommunications
 
 
 <ul>
 <li>
 Manage company mobile lines and landline services including activation, deactivation, and package modifications
 </li>
 <li>
 Monitor monthly invoices and maintain employee mobile allowance records
 </li>
 </ul>
 
 
 Invoice Processing &amp; Payment Follow-up
 
 
 <ul>
 <li>
 Prepare and submit invoices through DWS workflow and follow up approvals with stakeholders
 </li>
 <li>
 Coordinate with Finance and Treasury to ensure timely payments
 </li>
 </ul>
 
 
 
 
 
 Clear Role Boundaries
 
 
 
 This role IS:
 
 <ul>
 <li>
 Administrative and coordination support function
 </li>
 <li>
 Office and documentation control enabler
 </li>
 <li>
 Overflow support to HR Operations
 </li>
 <li>
 Service-oriented liaison
 </li>
 </ul>
 
 This role IS NOT:
 
 <ul>
 <li>
 Workforce governance authority
 </li>
 <li>
 HR decision-maker
 </li>
 <li>
 Payroll approver
 </li>
 <li>
 ER handler
 </li>
 <li>
 Compensation or talent framework owner
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Key Interfaces
 
 
 
 Internal
 
 <ul>
 <li>
 HR Operations Specialist (Primary Line Manager)
 </li>
 <li>
 HRBP (Governance awareness)
 </li>
 <li>
 Head of HR &ndash; enterprise direction, standards and operating model
 </li>
 <li>
 Finance &ndash; PO and payment processing
 </li>
 <li>
 Legal &ndash; documentation requests
 </li>
 <li>
 Commercial &amp; Factory teams
 </li>
 </ul>
 
 External
 
 <ul>
 <li>
 Travel agencies
 </li>
 <li>
 Government offices
 </li>
 <li>
 Facility vendors
 </li>
 <li>
 Suppliers
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators
 
 
 
 Administrative Excellence
 
 <ul>
 <li>
 Timely completion of assigned tasks
 </li>
 <li>
 PO and payment accuracy rate &ge;98%
 </li>
 <li>
 Zero penalties due to delayed visa or government processing
 </li>
 </ul>
 
 Documentation &amp; Compliance
 
 <ul>
 <li>
 Filing accuracy and audit readiness
 </li>
 <li>
 Zero lost or incomplete employee documentation
 </li>
 </ul>
 
 Service Quality
 
 <ul>
 <li>
 Meeting coordination without scheduling conflicts
 </li>
 <li>
 Positive internal service feedback
 </li>
 </ul>
 
 Facility Standards
 
 <ul>
 <li>
 GHK / 5S compliance adherence
 </li>
 </ul>
 
 
 
 
 
 Development Pathway
 
 
 
 
 
 
 Administration Assistant - HR Operations Specialist
 
 
 
 
 
 Progression requires:
 
 <ul>
 <li>
 Demonstrated accuracy and compliance discipline
 </li>
 <li>
 Strong system literacy
 </li>
 <li>
 Exposure to payroll and HRIS processes
 </li>
 <li>
 Proven confidentiality and governance mindset
 </li>
 <li>
 Basic workforce administration capability
 </li>
 </ul>
</div>

HR & Administration Assistant - (6th October)

Digitize Flow

<div>
 
 We are looking for a high-performing Sales Account Manager to join our growing team. The ideal candidate will have a proven track record in B2B sales, ideally within the software / technology sector, and strong relationships with large enterprises.
 
 
 
 
 
 
 Company Description:
 
 Digitize Flow helps enterprise companies automate and optimize their operations using the Microsoft ecosystem, including Microsoft 365, SharePoint, Power Platform, Copilot, and Azure AI.
 
 
 
 
 
 
 Role Description:
 
 
 This is a full-time role for a Sales Account Manager (B2B Software) at Digitize Flow.
 
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage the full sales cycle: from prospecting and lead generation to closing deals.
 </li>
 <li>
 Conduct product demos and presentations to enterprise clients.
 </li>
 <li>
 Build and maintain strong client relationships with decision-makers in large organizations.
 </li>
 <li>
 Work closely with internal teams to ensure smooth delivery and client satisfaction.
 </li>
 <li>
 Follow up on contracts, implementation, and client payments.
 </li>
 <li>
 Achieve and exceed assigned sales targets.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Strong experience in B2B sales experience (preferably in software, SaaS, or technology solutions).
 </li>
 <li>
 Strong network of enterprise-level clients.
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills.
 </li>
 <li>
 Self-motivated, target-driven, and comfortable with remote work.
 </li>
 <li>
 Fluent in English (spoken and written).
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Hybrid &mdash; primarily remote, with flexible working hours.
 </li>
 <li>
 Exposure to cutting-edge digital solutions and enterprise clients.
 </li>
 <li>
 A dynamic, innovative, and supportive work environment.
 </li>
 </ul>
 
 🚀 If you are passionate about enterprise sales and want to grow with us, we&rsquo;d love to hear from you!
 
 
 
 
</div>

Sales Account Manager (B2B Software)

Kraft Heinz

<div>
 
 Job Description
 
 
 
 The Kraft Heinz Company is looking for a Supply Chain Project Manager within the EAST/WEEM Supply Chain and the MEA team. You'll be working in a high-performing team, alongside peers who are always striving to reach the next level. You'll be reporting to the Head of SCD - EAST. Get ready for significant exposure to internal senior stakeholders. The delivery of MEA region innovation, ESG, VE, and other projects will be your primary responsibility. You will be constantly seeking improvement activities within the Middle East and Africa.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead and deliver high and medium complexity projects end-to-end. Projects include new product launches, CAPEX investments, cost savings initiatives and supply chain changes. By delivering innovation projects, you contribute heavily to the Kraft Heinz NSV and EBIT overall.
 </li>
 <li>
 Cultivate strong relationships with key stakeholders, including Head of SCD, peers, BUs, and senior leadership, external manufacturers to gather input, secure buy-in, and drive alignment on project priorities and objectives. Be considered as an important sparring partners for other cross-functional members, including the Head of Marketing.
 </li>
 <li>
 Be the voice of Supply Chain Development in MEA related topics and ensure all your projects are feasible from an efficient supply chain execution perspective.
 </li>
 <li>
 Identify opportunities to bring in other SC experts, such as those specializing in demand forecasting, supply management, or engineering, to provide additional support and expertise as needed.
 </li>
 <li>
 Bring together SC, operations and manufacturing stakeholders to facilitate knowledge sharing, collaboration, and support for implementing best practices and driving continuous improvement initiatives within the supply chain.
 </li>
 <li>
 Support in training the organization in project management by sharing knowledge with (junior) team members and colleagues outside the function. This includes mentoring, training, creating resources, and promoting best practices to enhance project management skills across the organization.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's or master's degree
 </li>
 <li>
 6-7 years of experience in FMCG, preferably in Supply Chain
 </li>
 <li>
 Cross functional experience (not mandatory, but preferred)
 </li>
 <li>
 Analytical and strong logical reasoning skills
 </li>
 <li>
 Strong communicator with the ability to engage stakeholders at all levels of the organization.
 </li>
 <li>
 Good business acumen
 </li>
 <li>
 Expert in Excel and PowerPoint
 </li>
 <li>
 Ability to Simplify
 </li>
 <li>
 Analytical skills
 </li>
 <li>
 Fluent in English
 
 
 </li>
 </ul>
 Location(s)
 
 
 El Tagamoa El Khames Commercial Office
 
 
 
 Kraft Heinz is an Equal Opportunity Employer &ndash; Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes
 
 
 .
 
</div>

Supply Chain Project Manager - MEA

Tamara

<div>
 
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,
 
 Checkout.com
 
 , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 
 
 
 Your role
 
 
 
 We're seeking a Customer Care Associate for our UAE Customer Experience. In this role you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara&rsquo;s services.
 
 This role will be based in our Cairo Office and will be an onsite role.
 
 
 
 
 
 
 Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
 
 
 
 
 
 With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 
 
 
 Your responsibilities
 
 
 <ul>
 <li>
 Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
 </li>
 <li>
 Identify customer questions, concerns, and overall needs.
 </li>
 <li>
 Provide accurate answers and solutions to customer queries.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 <li>
 Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 </ul>
 
 
 
 
 
 Your expertise
 
 
 <ul>
 <li>
 Minimum 1 year of customer experience in the local market
 </li>
 <li>
 Previous customer service experience is a plus.
 </li>
 <li>
 Native Arabic speaker.
 </li>
 <li>
 Holds a university degree
 </li>
 <li>
 Fluency in English Language, B2 profile.
 </li>
 <li>
 Ability to use computers.
 </li>
 <li>
 Ability to use internet applications.
 </li>
 <li>
 Great verbal &amp; written communication skills.
 </li>
 <li>
 Ability to handle customers&rsquo; issues.
 </li>
 <li>
 Ability to solve problems in a short period of time.
 </li>
 <li>
 Flexibility with rotational working hours/days.
 </li>
 </ul>
 
 
 
 
 All qualified individuals are encouraged to apply.
 
</div>

UAE Customer Care Advisor (Voice)

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