customer service executive - network operations & support

sales coordinator

communications associate

customer experience specialist Jobs in Riyadh

customer experience specialist

customer service executive - network operations & support Jobs in Riyadh

logistics services representative Jobs in Riyadh

logistics services representative

channels operations specialist

Foodics

<div>Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a Nutshell 
The Channels Operations Specialist is responsible for the technical enablement and operational success of Foodics' channel partners. This role bridges the gap between deal signing and revenue generation. The specialist will lead product demonstrations during the negotiation phase and own the entire post-signature lifecycle, including onboarding, training, system provisioning, and day-to-day operational support. Additionally, you will assist in researching market opportunities to expand the partner network.
What Will You Do❓<ul><li>
Pre-Sales Technical Support: Conduct in-depth product demonstrations for potential channel partners, showcasing the full capabilities of the Foodics POS ecosystem. Address technical queries raised by potential partners to support the Channel Manager during negotiations. 
</li><li>
Partner Onboarding &amp; Enablement: Lead the &quot;Go-Live&quot; process for new partners, ensuring a seamless transition from contract signature to active selling. Design and deliver comprehensive training sessions on Foodics products and solutions to ensure partner teams are fully certified and capable. Continuously update partners on new product features, releases, and best practices. 
</li><li>
Operational Management: Manage the partner administrative infrastructure, specifically the creation and maintenance of Salesforce licenses and accounts. Serve as the primary point of contact for the partner&rsquo;s daily operational needs, troubleshooting issues, and ensuring business continuity. Monitor partner activity to ensure they have the necessary tools and access to succeed 
 
What Are We Looking For❓</li><li>
Industry Knowledge: Deep understanding of the POS (Point of Sale) and F&amp;B technology landscape is mandatory.</li><li>
Experience: 2+ years of experience in Partner Operations, Sales Enablement, or a similar technical support role within SaaS/Fintech</li><li>
Language: Perfect command of English (written and verbal) is strictly required for this role. Technical Skills: Proficiency in Salesforce and general CRM tools</li><li>
Soft Skills: Strong project management abilities and excellent presentation skills</li></ul>
What We Offer You❗
We believe you will love working at Foodics!<ul><li><ul><li><ul><li>
We have an inclusive and diverse culture that encourages innovation and flexibility in-offices.</li><li>
We offer highly competitive compensation packages, including bonuses and the potential for shares.</li><li>
We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li><li>
Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li><li>
We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></li></ul></li></ul></div>

Asteri Beauty (B Corp™)

<div>
 
 
 Our Story
 
 
 
 Asteri Beauty exists to empower us to shine our light in the world. Inspired by where we come from, excited for where we will go together. Beauty trends come and go, but Arabia is arguably where it all began. The art of makeup has deep roots in the Middle East, and it&rsquo;s time to share what we&rsquo;ve learned.
 
 
 
 Born in Arabia. Raised to Take on the World.
 
 
 
 Even in the face of the world&rsquo;s most extreme weather, the women of Arabia have high expectations of their makeup. Asteri&rsquo;s smart formulas rise to the challenge through problem-solving, skin-loving solutions that last throughout the day.
 
 
 
 
 
 Role Overview
 
 
 
 Marketing &amp; Event Specialist will support the development and execution of communication strategies that strengthen Asteri Beauty&rsquo;s brand presence in the market. This role involves handling marketing activities inc.: coordinating PR campaigns, events execution and management while ensuring consistent brand messaging across all internal and external platforms.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Events
 
 
 <ul>
 <li>
 Event Planning &amp; Coordination: Plan, coordinate, and execute events
 </li>
 <li>
 Vendor &amp; Venue Management: Work closely with vendors, suppliers,agencies and venues to ensure smooth event logistics.
 </li>
 <li>
 Budget Management: Develop and coordinate event budgets. Ensure events are executed within financial constraints while still meeting quality expectations.
 </li>
 <li>
 Logistics &amp; Operations: Manage event timelines, coordinate transportation, catering, audiovisual, signage, security, and other logistics.
 </li>
 <li>
 On-site Supervision: Be present on-site during events to oversee setup, operations, and ensure everything runs according to plan, which requires travels in Saudi and GCC region.
 </li>
 <li>
 Marketing &amp; Promotion: Collaborate with the marketing team to promote events via social media, email campaigns, and other channels.
 </li>
 <li>
 Post-event Evaluation: Evaluate event success and suggest areas for improvement for future events.
 </li>
 </ul>
 
 
 Public Relations
 
 
 <ul>
 <li>
 Assist in planning and executing PR campaigns to increase brand awareness and media visibility.
 </li>
 <li>
 Draft, edit, and distribute press releases, media kits, and brand statements.
 </li>
 <li>
 Build and maintain relationships with beauty editors, journalists, bloggers, and key media outlets.
 </li>
 <li>
 Track and analyze media coverage, preparing regular PR reports.
 </li>
 </ul>
 
 
 Communications &amp; Branding
 
 
 <ul>
 <li>
 Ensure consistent brand messaging across all communication channels.
 </li>
 <li>
 Support in creating content for press releases, newsletters, speeches, and corporate announcements.
 </li>
 <li>
 Coordinate internal communication activities to keep employees engaged and aligned with brand values.
 </li>
 <li>
 Monitor industry trends, competitors, and media activity to identify opportunities.
 </li>
 </ul>
 
 
 
 
 Qualifications &amp; Skills
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in public relations, Communications, Marketing, or related field.
 </li>
 <li>
 At least 2 year of experience in PR, communications, or marketing (preferably in beauty, fashion, or lifestyle industries).
 </li>
 <li>
 Excellent organizational skills with the ability to manage multiple projects.
 </li>
 <li>
 Ability to work in a fast-paced environment and collaborate with cross-functional teams.
 </li>
 </ul>
</div>

Marketing Event Coordinator

Fast Fit

<div>Company Overview 
Fast Fit EMS Fitness Company was founded in 2019 and has grown into a leading EMS fitness brand in Saudi Arabia. The company operates 11 fitness clubs across major cities and is known for delivering high-quality EMS training solutions. Fast Fit is committed to innovation, customer satisfaction, and providing strong career growth opportunities for its employees. 
Position Summary 
The Sales Specialist (Call Center) is responsible for handling inbound and outbound customer interactions, converting inquiries into sales opportunities, and delivering an excellent customer experience. This role focuses on achieving sales targets, managing customer requests, and building strong relationships through professional communication across phone and digital channels.<div></div><h3 class="jobSectionHeader"> 
Requirements</h3>
Key Responsibilities 
Sales &amp; Customer Engagement 
Handle customer inquiries through phone calls, emails, and digital channels in Arabic and English. 
Convert leads and inquiries into confirmed memberships or sales opportunities. 
Achieve individual and team sales targets while maintaining service quality. 
Follow up with potential clients and manage leads effectively. 
Communication &amp; Relationship Management 
Provide clear, accurate information about services and offers. 
Demonstrate persuasive communication and active listening skills. 
Build trust-based relationships with customers. 
Maintain a professional and polite communication style at all times. 
Operations &amp; Performance 
Accurately document customer interactions and sales activities. 
Manage multiple tasks efficiently in a fast-paced environment. 
Collaborate with team members to support sales campaigns and initiatives. 
Contribute positively to the overall team culture and work environment. 
Qualifications &amp; Requirements 
Experience &amp; Education 
Minimum 1 year of experience in sales, call center, or customer service (preferred). 
Bachelor&rsquo;s Degree is preferred, but not mandatory. 
Candidates with strong sales aptitude and customer-handling experience will be considered. 
Skills &amp; Competencies 
Strong verbal and written communication skills. 
Fluency in Arabic and English. 
Persuasive selling and negotiation skills. 
Strong phone etiquette and active listening ability. 
Ability to multitask, prioritize, and manage time effectively. 
Comfortable working in a target-driven and fast-paced environment. 
Professional appearance and polished demeanor.<div></div><h3 class="jobSectionHeader"> 
Benefits</h3><div>
Work Schedule 
5 working days per week 
Call center&ndash;based role 
Benefits &amp; Growth Opportunities 
Competitive salary package 
High commission structure 
Performance-based incentives 
Comprehensive health insurance coverage 
Specialized internal training programs 
Career growth and promotion opportunities 
Opportunities for regional and global exposure 
30 days of paid annual leave</div></div>

Sales Specialist (Call Center)

PulseMediaNL (MENA REGION)

<div>
 Position Summary
 
 
 We are seeking a results-driven and creative Digital Marketing Specialist to support online growth initiatives across multiple digital channels. This role is ideal for a data-informed marketer who understands how to build brand visibility, generate qualified leads, and optimize campaign performance in a fast-paced environment.
 
 
 The selected candidate will be responsible for planning, executing, and analyzing digital marketing strategies that drive measurable results. You will collaborate cross-functionally to ensure campaigns are aligned with business goals while maintaining consistent brand messaging.
 
 
 This is a fully remote opportunity suited for self-motivated professionals who are comfortable managing projects independently and adapting to evolving marketing priorities.
 
 
 Key Responsibilities
 
 
 
 As a Digital Marketing Specialist, You Will
 
 
 
 <ul>
 <li>
 Develop and execute digital marketing campaigns across channels such as search, social media, email, and display advertising
 </li>
 <li>
 Manage paid advertising campaigns (PPC) including keyword research, ad creation, budgeting, and performance optimization
 </li>
 <li>
 Oversee content strategy to support SEO, lead generation, and audience engagement
 </li>
 <li>
 Analyze campaign performance metrics and generate actionable insights
 </li>
 <li>
 Conduct A/B testing to improve conversion rates and campaign efficiency
 </li>
 <li>
 Monitor website analytics and user behavior to optimize user experience and funnel performance
 </li>
 <li>
 Collaborate with design and content teams to produce compelling marketing assets
 </li>
 <li>
 Stay current with digital marketing trends, algorithm updates, and emerging tools
 </li>
 <li>
 Prepare performance reports and present strategic recommendations
 
 
 </li>
 </ul>
 Your work will directly impact brand growth, customer acquisition, and overall digital performance.
 
 
 
 Qualifications &amp; Skills
 
 
 
 Successful candidates typically demonstrate:
 
 
 <ul>
 <li>
 2+ years of experience in digital marketing, growth marketing, or performance marketing
 </li>
 <li>
 Strong understanding of SEO, SEM, email marketing, and social media advertising
 </li>
 <li>
 Experience managing campaigns across platforms such as Google Ads, Meta Ads, LinkedIn Ads, or similar
 </li>
 <li>
 Proficiency with analytics tools such as Google Analytics or other reporting dashboards
 </li>
 <li>
 Strong analytical mindset with the ability to interpret data and adjust strategy accordingly
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Ability to manage multiple campaigns and deadlines simultaneously
 </li>
 <li>
 Experience with marketing automation tools or CRM platforms is a plus
 
 
 </li>
 </ul>
 Candidates who combine creativity with data-driven decision-making tend to excel in this role.
 
 
 Work Structure
 
 
 <ul>
 <li>
 Fully remote and flexible work environment
 </li>
 <li>
 Independent project ownership with clear performance objectives
 </li>
 <li>
 Cross-functional collaboration with internal stakeholders
 </li>
 <li>
 Ongoing opportunities to test new channels and optimization strategies
 
 
 </li>
 </ul>
 Engagement Terms
 
 
 <ul>
 <li>
 Independent contractor or employee classification depending on placement
 </li>
 <li>
 Weekly payments through supported platforms
 </li>
 <li>
 Performance-based incentives may be available
 </li>
 <li>
 Scope and duration may evolve based on business priorities and campaign performance
 
 
 </li>
 </ul>
 Application Process
 
 
 
 To Apply
 
 
 
 <ul>
 <li>
 Submit your updated resume highlighting relevant marketing experience
 </li>
 <li>
 Qualified candidates can expect follow-up communication within a few business days
 
 
 </li>
 </ul>
 We are looking for strategic thinkers who are passionate about digital growth, performance optimization, and delivering measurable marketing impact.
 
 
 If you'd like, I can also create a version focused more heavily on paid media, content marketing, or social media strategy.
</div>

Digital Marketing Specialist (Remote)

CALO

<div><h4 class="jobSectionHeader">About Calo (more here)</h4>
Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.
Launched in Bahrain in 2019, we have since expanded to 7 countries, delivered millions of meals to our customers, and are now expanding our mission of making healthy easy to retail and other verticals.
We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.<h4 class="jobSectionHeader">
Why This Role Matters</h4>
We're looking for a talented, enthusiastic and dedicated Customer Experience Specialist (Saudi National) to be the main point of contact for our customers in KSA. In this role, your tasks would include addressing customer queries, sharing feedback with different departments, and identifying ways to improve our processes. You will report to and work closely with the Chief Business Officer.<h4 class="jobSectionHeader">
What You&rsquo;ll Do</h4><h5 class="jobSectionHeader">
Key Scopes &amp; Responsibilities</h5><h6 class="jobSectionHeader">
Act as the voice of the customer:</h6><ul><li>
Interviewing KSA Customers through phone calls, video calls and in person</li><li>
Coordinate for Customers Focus Group and act as the event coordinator for them</li><li>
Send Surveys to Customers when Data collection is needed</li></ul><h6 class="jobSectionHeader">
Complaints / Escalations Handling:</h6><ul><li>
Be the main contact person whenever there&rsquo;s an escalated case in KSA</li><li>
Communicate the solutions and resolving it with the customers directly</li><li>
Supporting customers and answering their complaints/inquiries through live chat and phone calls (When needed)</li></ul><h6 class="jobSectionHeader">
Communicating with internal teams:</h6><ul><li>
Communicate with GM, Marketing, Operations, Product and Growth Teams on a daily basis</li><li>
Communicating with various internal teams on bug escalations, Feature enhancements, and meal additions/suggestions</li></ul><h6 class="jobSectionHeader">
Customer support via Social Media Channels</h6><ul><li>
Respond to Comments and Direct Messages on Social Media Channels of KSA</li></ul><h4 class="jobSectionHeader">
How We Measure Success (KPIs)</h4><ul><li>
Achieving Interview Target</li><li>
Achieving focus group Target</li><li>
Improving NPS in the department</li></ul><h4 class="jobSectionHeader">
What We&rsquo;re Looking For</h4>
We are looking for a Saudi National who possesses the following skills:<h6 class="jobSectionHeader">
Behavioral Skills:</h6><ul><li>
Empathy and customer focus</li><li>
Ability to maintain a positive attitude towards colleagues and internal team members</li><li>
Attention to detail when communicate crucial information such as calories or prices to customer</li></ul><h6 class="jobSectionHeader">
Technical Skills</h6><ul><li>
Excellent Understanding of the systems used by CX, such as Intercom, Zendesk, and Clevertap</li><li>
Addressing customer inquiries and concerns</li><li>
Excelling in communication skills (Arabic &amp; English), both in typing and vocal, in all channels (chat/calls)</li><li>
Excellent Research and Coordinating Skills - Ability to multitask with ease</li></ul><h4 class="jobSectionHeader">
The Hiring Journey</h4><ul><li>
Screening</li><li>
Technical Interview</li><li>
Technical Task or Case Study</li><li>
Culture Fit Interview</li><li>
Offer</li></ul><h4 class="jobSectionHeader">
Want to Gain Extra Points?
</h4>We&rsquo;re not looking for cookie-cutter applications. Surprise us.
Show us your creativity, your drive, and who you are beyond a CV. Send a Loom, a Notion page, a deck, a video, a voice note, whatever feels most &ldquo;you.&rdquo; Tell us why you belong here at Calo and why this role excites you.<h4 class="jobSectionHeader">
Ready to Join?</h4>
If this role excites you, and you see yourself matching at least 85% of the criteria above, what are you waiting for? Yalla, let&rsquo;s gooo!</div>

Customer Experience Specialist

FileCloud

<div>FileCloud is looking for a dynamic and results-driven Digital Marketing and Events Specialist to join our team in Riyadh, the Kingdom of Saudi Arabia. In this role, you will support and execute global digital demand generation programs designed to drive pipeline, generate qualified leads, and increase brand awareness, while also managing and coordinating events that support broader marketing and revenue goals. This role is primarily focused on building and optimizing digital marketing campaigns across paid media, email, social, and landing pages, using events as a strategic channel to accelerate demand and engagement. You will plan and execute digital programs that generate Marketing Qualified Leads (MQLs), amplify content, and support regional sales teams. In addition, you will oversee the planning and execution of in-person and virtual events, ensuring they are effectively promoted through digital channels and contribute measurable pipeline impact. This is a hands-on role for a marketer who is data-driven, highly organized, and comfortable operating across digital marketing, demand generation, and event marketing.

About the Product &amp; Company:

FileCloud is a hyper-secure EFSS (enterprise file sync and share) platform that provides industry leading compliance, data governance, data leak protection, data retention and digital rights management capabilities. FileCloud is a leader in content governance and collaboration for unstructured data, trusted and used worldwide across Global 1000 enterprises, educational institutions, government organizations, and service providers. In addition to its enterprise file sharing solution, FileCloud&rsquo;s product portfolio also includes Signority (acquired in May 2024), a Canadian-based e-signature and document workflow platform. We are currently expanding our team as we grow and improve FileCloud.

Key Responsibilities:

Digital Demand Generation
<ul><li>Plan, execute, and optimize global digital demand generation campaigns to drive Marketing Qualified Leads (MQLs) and pipeline growth.</li>
<li>Develop and manage campaigns across channels including:<ul>
<li>Paid social media (primarily LinkedIn)</li>
<li>Email marketing</li>
<li>Landing pages</li>
<li>Organic social media</li>
<li>Content promotion</li>
</ul></li><li>Continuously analyze campaign performance and optimize for lead quality, conversion rates, and pipeline impact.</li>
<li>Manage marketing automation campaigns in HubSpot, including lead nurturing and segmentation.</li>
<li>Track and report on MQL performance, campaign ROI, and marketing contribution to revenue.</li>
</ul>
Social Media &amp; Content Amplification
<ul><li>Own both organic and paid social media strategy, ensuring strong visibility for events, content, product announcements, and brand initiatives.</li>
<li>Run and optimize LinkedIn paid media campaigns to drive demand generation and event registrations.</li>
<li>Collaborate with internal teams to amplify newly created content across digital channels.</li>
<li>Grow engagement and audience reach across key platforms.</li>
</ul>
Event Marketing
<ul><li>Plan and execute select global events, including:<ul>
<li>Industry tradeshows</li>
<li>Webinars and virtual events</li>
<li>Partner events</li>
<li>Hosted customer or prospect events</li>
</ul></li><li>Manage the full lifecycle of events, including planning, logistics, promotion, execution, and post-event follow-up.</li>
<li>Leverage digital channels to drive event registrations, attendance, and engagement.</li>
<li>Measure and report on event ROI, lead generation, and pipeline contribution.</li>
</ul>
Collaboration &amp; Marketing Operations
<ul><li>Work closely with the sales team and broader marketing organization to align campaigns with regional goals and target markets.</li>
<li>Manage and track the marketing budget, including forecasting and spend allocation.</li>
<li>Continuously test new marketing channels, campaign formats, and event strategies.</li>
<li>Drive initiatives to increase customer reviews and brand credibility.</li>
</ul>
Requirements:
<ul>
<li>4&ndash;6 years of experience in B2B digital marketing, demand generation, or event marketing</li>
<li>Strong background in digital campaign management and lead generation</li>
<li>Hands-on experience with paid social media advertising (LinkedIn required)</li>
<li>Experience managing webinars, tradeshows, or other marketing events</li>
<li>Experience with marketing automation platforms (HubSpot preferred)</li>
<li>Strong project management and organizational skills</li>
<li>Comfortable working with global teams and multiple time zones</li>
<li>Working knowledge of SEO and SEM</li>
<li>Experience with Asana preferred</li>
<li>BA/BS degree in Marketing, Business, or a related field</li>
</ul>
What We Offer:
<ul>
<li>Be part of a team of passionate, committed individuals dedicated to building a world-class product</li>
<li>Dedicated time for training and education opportunities</li>
<li>A mentorship model wherein your mentor and team support your development</li>
<li>A competitive salary with an annual bonus</li>
<li>Flexible hours that fall outside of the companywide core hours of 9am -12pm (US Eastern Standard Time)</li>
<li>20 days of paid time off, which increases by a further 2 days after 3 years of service and 3 days after 5 years of service (in addition to 10 public holidays in your country)</li>
<li>Paid day off on your birthday or on an alternative day if your birthday falls outside a typical working day</li>
<li>Paid day off to volunteer with the charity of your choice</li>
<li>Paid monthly internet cost, as well as lunch and a wellbeing stipend provided</li>
<li>Reimbursement of all hardware costs associated with the role</li>
</ul>
Please note that we conduct background security checks for everyone joining our team.</div>

Digital Marketing & Events Specialist (Riyadh, KSA)

Explore 899+ Channels operations specialist in Riyadh this March. Find roles across top companies and apply now to boost your career.