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customer support specialist (entertainment industry) Jobs in Giza

customer support specialist (entertainment industry)

claims specialist

Magnet

<div>
 
 
 Employer Overview:
 
 
 
 A leading composite insurance provider in the UAE, operating in Dokki, Giza, with nearly five decades of excellence, offering comprehensive insurance solutions across health, life, motor, and general lines. The organization operates across all Emirates and Oman, serving over 800,000 clients through a strong network of branches, brokers, bancassurance partners, and digital channels. Renowned for its financial strength and service excellence, it continues to set the benchmark for customer satisfaction and innovation in the regional insurance market.
 
 
 
 
 
 
 Job Summary
 
 
 
 
 The Motor Claims &ndash; Recoveries Executive
 
 is responsible for managing and executing the recovery of motor insurance claims from third-party insurance companies and through legal channels where applicable. The role ensures that recovery targets and timelines are achieved in accordance with defined standards, actuarial expectations, and company procedures while maintaining high accuracy and compliance levels.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Register third-party vehicle damage claims with appropriate reserves in the system.
 </li>
 <li>
 Identify and flag potential fraudulent claims for further investigation.
 </li>
 <li>
 Monitor and achieve target Turnaround Times (TATs) in the recovery process across key activities.
 </li>
 <li>
 Respond promptly to notifications and communications received from third-party insurers.
 </li>
 <li>
 Examine and settle third-party insurer (TPI) claims within the defined TATs.
 </li>
 <li>
 Record and book all recovered claims accurately and within set timelines.
 </li>
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 Follow up regularly with third-party insurance companies to ensure successful claim recoveries.
 </li>
 <li>
 Manage periodic (monthly/quarterly) exchanges and reconciliations with insurance companies.
 </li>
 <li>
 Coordinate with internal departments such as Legal, Finance, Motor Assessment, and Motor Settlement to resolve claim-related issues.
 </li>
 <li>
 Handle rejected, legal, and personal recovery claims efficiently, ensuring compliance with internal processes and legal requirements.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree required.
 </li>
 <li>
 Minimum of 2 years of experience in the motor claims department, with exposure to recoveries and third-party claim handling.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 <li>
 High attention to detail and accuracy.
 </li>
 <li>
 Effective negotiation and follow-up skills.
 </li>
 <li>
 Ability to work collaboratively with internal and external stakeholders.
 </li>
 <li>
 
 Knowledge of motor claims recovery processes and documentation.
 
 </li>
 <li>
 Problem-solving and discrepancy resolution.
 </li>
 <li>
 Data entry and record-keeping accuracy.
 </li>
 <li>
 Ability to build rapport and maintain professional relationships with third-party insurers.
 </li>
 <li>
 Customer service and internal stakeholder support.
 </li>
 <li>
 Familiarity with insurance systems and recovery workflows.
 </li>
 <li>
 Proficient in Microsoft Office applications (Word, Excel, Outlook).
 </li>
 <li>
 Fluent in English.
 </li>
 </ul>
</div>

Claims Specialist

Al-Mansour Automotive

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 As a Procurement &amp; Logistics Specialist, you will play a pivotal role in overseeing and optimizing the logistics and procurement functions within the organization.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 
 Logistics Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 
 Shipping Coordination
 
 : Negotiate with shipping lines to secure the best rates and services.
 </li>
 <li>
 
 Shipment Arrangement
 
 : Coordinate shipments with suppliers, shipping lines, and freight forwarders.
 </li>
 <li>
 
 Shipment Tracking
 
 : Monitor shipments with suppliers, shipping lines, finance and clearance until arrival to destination.
 </li>
 <li>
 
 Customs clarification:
 
 Follow up and communicate with Government parties to ensure a smooth customs clearance process. Handle and issue the ACID process in Nafezaa.
 </li>
 </ul>
 
 
 
 
 
 
 Procurement Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 
 Order Placement
 
 : Place orders with suppliers, follow up on order processing and secure on-time delivery.
 </li>
 <li>
 
 Process Control
 
 : Manage procurement processes, costs, and lead times for both local and overseas orders, resolving any issues in the supply, shipping, and clearing processes.
 </li>
 <li>
 
 Data Management
 
 : Create and update basic data (info records, price lists, selling prices, etc. in the company&rsquo;s operating system (SAP).
 </li>
 <li>
 
 Claims to suppliers:
 
 Issue &amp; Manage claims of shipment discrepancies with vendors
 </li>
 <li>
 
 Supplier Performance
 
 : Monitor supplier performance using key performance indicators (KPIs).
 </li>
 <li>
 
 Sales Support
 
 : Assist the sales team in achieving organizational goals.
 </li>
 </ul>
 
 
 
 
 
 
 Reporting Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 
 Record Keeping
 
 : Maintain records of all incoming consignments and create acknowledgments and invoices to be updated in the SAP system.
 </li>
 <li>
 
 Report Preparation
 
 : Prepare purchasing, costing, inventory, and sales reports for top management and other stakeholders inside and outside the organization.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 
 Education &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain Management is preferable
 </li>
 <li>
 2+ years of experience in procurement &amp; logistics
 </li>
 <li>
 SAP experience is preferable
 </li>
 </ul>
 
 
 
 
 
 Job-Specific Skills:
 
 
 <ul>
 <li>
 Excellent interpersonal communication skills
 </li>
 <li>
 Excellent command of English Language
 </li>
 <li>
 Problem-solving skills
 </li>
 <li>
 Negotiation skills
 </li>
 <li>
 Time Management
 </li>
 </ul>
</div>

Procurement & Logistics Senior Specialist

ElSewedy Engineering Industries SEI

<div>
 The Quantity Surveyor (QS) Engineer is responsible for managing all cost estimation, quantity take-offs, and financial aspects of MEP and infrastructure projects. The role ensures accurate project budgeting, cost control, and compliance with contractual and financial requirements. The QS Engineer works closely with the technical office, procurement, and site teams to provide reliable data for decision-making and maintain profitability throughout the project lifecycle.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Prepare detailed quantity take-offs from drawings and specifications for all project disciplines (civil, electrical, and mechanical).
 </li>
 <li>
 Prepare cost estimates, bills of quantities (BOQs), and tender documents.
 </li>
 <li>
 Analyze project drawings, specifications, and contracts to identify cost-related risks and opportunities.
 </li>
 <li>
 Review subcontractor and supplier quotations, ensuring compliance with project requirements and cost-effectiveness.
 </li>
 <li>
 Evaluate and certify subcontractor progress claims and invoices.
 </li>
 <li>
 Prepare monthly cost reports, cash flow forecasts, and project cost summaries.
 </li>
 <li>
 Monitor material consumption and compare it against approved budgets and BOQs.
 </li>
 <li>
 Support in preparing variation orders and claims documentation.
 </li>
 <li>
 Coordinate with procurement for cost control and budgeting of materials and services.
 </li>
 <li>
 Ensure that all cost control and QS activities are in line with the company&rsquo;s policies and project financial targets.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Civil, Electrical, or Mechanical Engineering.
 </li>
 <li>
 3&ndash;7 years of experience as a Quantity Surveyor in MEP and/or infrastructure projects.
 </li>
 <li>
 Strong knowledge of BOQ preparation, cost estimation, and contractual procedures.
 </li>
 <li>
 Proficiency in AutoCAD, Excel (advanced), and quantity surveying software.
 </li>
 <li>
 Strong attention to detail and accuracy in cost reporting.
 </li>
 <li>
 Work Locations: October - Badr
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 Annual Bounce
 </li>
 <li>
 Accommodation is provided
 </li>
 </ul>
</div>

Quantity Surveyor Engineer

اورنچ مصر

<div>About the job Legal Associate
<div>Purpose of the job

Support all aspects of the business by providing timely legal and regulatory advice to protect company and manage legal and regulatory risks.

Duties and responsibilities
<div>
<ul><li>Conduct in-depth legal research and analysis on complex issues to support business and legal decision-making.</li></ul>
<ul><li>Act as a strategic partner to various business departments, offering professional legal 
solutions and deep involvement in their operations.</li></ul>
<ul><li>Provide expert legal advice on specific topics, including telecom regulations, competition, corporate affairs, commercial agreements, procurement, and employment law.</li></ul>
<ul><li>Offer day-to-day guidance to senior executives and other business department members on government contracting issues, resolve existing relationship issues, and handle legal disputes and inquiries.</li></ul>
<ul><li>Stay updated on relevant laws and regulations, provide legal training, and promote 
awareness within the business to ensure compliance with laws and company policies, 
preventing violations.</li></ul>
<ul><li>Manage communication and represent the company at governmental bodies concerning legal matters.</li></ul>
<ul><li>Ensure business departments adhere to regulations, consumer protection guidelines, and competition rules and laws.</li></ul>
<ul><li>Collaborate directly with business teams to structure, draft, and negotiate commercial 
transactions, reviewing, and drafting a wide range of contracts and subcontracts for both public and private sector customers.</li></ul>
<ul><li>Interface with relevant business units to comprehend transaction strategies and provide 
legal assessments of terms and conditions.</li></ul>
<ul><li>Analyze contract terms to identify potential opportunities and risks, highlighting areas of concern.</li></ul>
<ul><li>Support business units in verifying the fulfillment of contractual obligations by parties 
involved.
</li></ul><ul><li>Participate in contract negotiations, formulation, and implementation, defining 
negotiation strategies.</li></ul>
<ul><li>Assess legal risks, offer recommendations, develop key contract formats, establish 
contractual structures and regulatory frameworks, and draft and negotiate various 
contracts and legal documents for engagements with third parties.</li></ul>
<ul><li>Advise on terminations and address issues arising in business relationships, handling and resolving related claims or proceedings, including pre-litigation disputes and claims.</li></ul>
</div>Job specification

Education

<ul><li>Bachelor's degree from a recognized university (Bachelors degree in Law 'French or English section is mandatory&quot;).</li></ul>

Experience.
<ul><li>
From 0 to 1 Year of Experience In The Same Function.</li></ul>

Skills and abilities

<div><ul><li>Very good English both spoken and written.</li><li>
Very good computer skills.</li><li>
Strong Customer Orientation.</li></ul>
<ul><li>Strong communication, listening &amp; interpersonal skills.</li><li>
Flexibility &amp; ability to work in a team.</li></ul>
<ul><li>Self-confident with professional behavior &amp; attitude.
</li></ul><ul><li>High sense of time management.</li></ul></div></div></div>

Legal Associate

Palm Hills Developments

<div>
 <ul>
 <li>
 Prepare reports for consolidated projects progress reports.
 </li>
 <li>
 Prepare and update time schedules and progress layouts.
 </li>
 <li>
 Collect monthly data &amp; prepare the overall monthly reports.
 </li>
 <li>
 Perform earned value management &amp; critical path method to monitor the progress of the project(s).
 </li>
 <li>
 Participate in enhancing BIM unit process &amp; output.
 </li>
 <li>
 Manage / Update BIM Project Documents.
 </li>
 <li>
 Participate in central planning related meetings.
 </li>
 <li>
 Report the status of the project(s) to support decision making.
 </li>
 <li>
 Participate in the monthly deliverables of the controls department.
 </li>
 <li>
 Resolve any claims raised by the Contractors working for the project.
 </li>
 <li>
 Propose corrective actions to bring the project(s) back on track.
 </li>
 </ul>
 
 
 
 
 
 Requirements :
 
 
 
 
 
 
 
 Education
 
 : Bachelor Degree in Civil or Construction Management. Relevant post-graduate studies is preferred.
 
 
 
 Work Experience
 
 : 3 &ndash; 6 years of relevant experience in planning/scheduling of construction projects
 
 
 
 Technical skills
 
 : Good knowledge in using planning and scheduling principals, techniques
 
 
 and tools Adequate knowledge in using Autodesk Revit, NavisWorks, AutoCAD, Primavera P6 and BIM technology.
 
 
 
 Special requirements:
 
 Excellent communication and analytical skills, initiative and team-spirited.
 
 
 
 Work Location: 6th of October region.
 
 
</div>

Planning Senior Engineer

Royal Media

<div>
 
 Korashi Group, established in 1993, is a culmination of 30 years of multi-experienced companies in Egypt. The group offers a wide range of services and products that have elevated the advertising and promotion industry standards. The business approach focuses on research, skilled analysis, practical experience, and a combination of competencies. Korashi Group values commitment, core values, and continuous development of human resources and assets.
 
 
 
 Role Description
 
 
 
 
 
 
 
 This is a full-time on-site role for a Search Engine Optimization (SEO) Specialist located in 6th of October. The SEO Specialist will be responsible for conducting keyword research, performing SEO audits, developing link building strategies, utilizing web analytics, and optimizing on-page SEO. The role requires daily collaboration with the marketing team to drive organic traffic and improve search engine rankings.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 
 
 Proficiency in Keyword Research and SEO Audits
 </li>
 <li>
 Experience in Link Building and developing link strategies
 </li>
 <li>
 Strong skills in Web Analytics and On-Page SEO
 </li>
 <li>
 Excellent analytical and problem-solving abilities
 </li>
 <li>
 Strong attention to detail and organizational skills
 </li>
 <li>
 Ability to work collaboratively in an on-site team environment
 </li>
 <li>
 Familiarity with SEO tools such as Google Analytics, SEMrush, or Ahrefs
 </li>
 <li>
 Bachelor's degree in Marketing, Business, Communications, or a related field
 </li>
 </ul>
 
 
 
</div>

Search Engine Optimization Specialist

Raneen

<div>
 
 Company Description
 
 
 Raneen Co. is a biggest retail stores offering housewares, kitchenware, home appliances, and home and garden gifts for the modern home. With nearly 55 retail stores, over 60k products, and over 1 million customers, Raneen is constantly expanding training team so we are looking for new team members.
 
 
 Role Description
 
 
 This is a full-time on-site Senior Training Specialist role located in Giza at Raneen. The Senior Training Specialist will be responsible for developing and delivering training programs, designing instructional materials, providing excellent customer service, and fostering communication among team members.
 
 
 Qualifications
 
 
 &bull;	Strong Communication and Customer Service skills
 
 
 &bull;	Experience in Training &amp; Development&nbsp;
 
 
 &bull;	Proficiency in Instructional Design
 
 
 &bull;	Excellent organizational and time-management skills
 
 
 &bull;	Ability to work well in a team environment
 
 
 &bull;	Previous experience in retail industry is a plus
 
 
 &bull;	Bachelor's degree in Education, Training, Human Resources, or related field
 
 
 Must-have qualifications
 
 
 &bull;	Experience in Training &amp; Development
 
 
 &bull;	Proficiency in Instructional Design
 
 
 &bull;	Excellent organizational and time-management skills
 
 
 &bull;	Ability to work well in a team environment
 
 
 &bull;	Bachelor's degree in education, Training, Human Resources, or related field
 
 
 &bull;	2-5 years of experience in training and development
 
 
 &bull;	Prefer to be located in commutable distance to Giza, Al Jizah, Egypt
 
</div>

Senior Training Specialist

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