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Reserv

<div>About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can&rsquo;t wait to meet you. 
About the role<ul><li>
As a Team Lead at Reserv, you will be a working leader providing support to a Claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Auto Claims adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.</li></ul>
Who you are<ul><li>
Highly motivated and growth-oriented, impactful and influential</li><li>
Claims professional - you are knowledgeable and have a track record of success in commercial auto claims adjudication.</li><li>
Strong leader - through formal management experience or a proven track record of peer and project leadership, you have demonstrated the ability to motivate, support, and teach a team to help them excel in their roles.</li><li>
Tech-oriented - You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics.</li><li>
Passionate - Claims professional who cares about their team, the customer, and their experience</li><li>
Empathetic leader - You exercise empathy and patience towards everyone you interact with</li><li>
Sense of urgency - at all times. That does not mean working at all hours</li><li>
Creative - You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems</li><li>
Curious - You want to know the whole story so you can make the right decisions early and be decisive when it counts.</li><li>
Problem solver - You have the ability to take a &lsquo;deep dive&rsquo; into the details of the business while staying focused on the big picture.</li><li>
Anti-status quo - You don&rsquo;t just wish things were done differently; you act on it</li><li>
Communicative - You are comfortable with and understand the importance of phone communications throughout the claims process.</li><li>
And did we mention a sense of humor? Claims are hard enough as it is!</li></ul>
What we need
We need you to do all the things typical to the role:<ul><li>
Flexibility - you will need to be able to switch from claims handling to coaching and feedback</li><li>
Agility- you must have an agile mindset and the ability to pivot from focus to focus in a moment&rsquo;s notice</li><li>
Be consistently dependable in achieving or exceeding goals and overcoming obstacles</li><li>
Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery</li><li>
Align team with client and customer expectations of the claims process</li><li>
Serve as a resource for escalated claims</li><li>
Foster a positive work environment, promote teamwork, and encourage professional growth and development</li><li>
Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team</li><li>
Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation</li></ul>
Job Duties:<ul><li>
Serve as backup/leader when the Manager is out of office</li><li>
Responsible for having direct reports</li><li>
Responsible for initial onboarding tasks / access and new hire cultural immersion</li><li>
SME for first-line questions, escalations, roundtable discussions</li><li>
Increased reserve and payment authority with the ability to assist with moderate reviews</li><li>
Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees</li><li>
Customer Obsession Champions - Active advocates who help leadership cultivate a customer-centric mindset</li></ul>
Requirements<ul><li>
5+ years of insurance claims experience in multiple lines of business, preference for an auto with some bodily injury experience</li><li>
3+ years of leadership experience with a preference for experience managing in a remote environment</li><li>
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes</li><li>
Demonstrated commitment to quality, accuracy, and attention to detail</li><li>
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information</li><li>
Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license</li></ul> 
Benefits<ul><li>
Generous health-insurance package with nationwide coverage, vision, &amp; dental</li><li>
401(k) retirement plan with employer matching</li><li>
Competitive PTO policy &ndash; we want our employees fresh, healthy, happy, and energized!</li><li>
Generous family leave policy after 8 months of continuous work</li><li>
Work from anywhere to facilitate your work life balance</li><li>
Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!</li></ul> 
Additionally, we will<ul><li>
Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role</li><li>
Work toward reducing and eliminating all the administrative work from an adjuster role</li><li>
Foster a culture of empathy, transparency, and empowerment in a remote-first environment</li></ul> 
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!</div>

Claims Team Lead Auto Property Damage

AIG Claims, Inc.

<div>At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Liability Director, TPA Oversight to play your part in that transformation. It&rsquo;s an opportunity to grow your skills and experience as a valued member of the team.
Make your mark in Claims
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
How you will create an impact
As Complex Claims Director &ndash; TPA Oversight, you will analyze and process bodily injury and third-party property damage claims by investigating and gathering information to determine the exposure on the claim; ensure proactive claims handling aimed at the prompt and cost-effective resolution of claims through well-developed action plans. You will determine need for and direct independent adjusters to gather information to determine exposure on the claim and control their costs.<ul><li>
Identify and evaluate coverage issues; prepare comprehensive coverage letters with supervisory review and analysis; retain and provide direction to coverage counsel when necessary.</li><li>
Assess liability and resolve claim within established evaluation. Maintain diaries and complete tasks within required timeframes as set forth by department guidelines; ensure claim files are timely and properly documented with clear and concise analysis on coverage, damages, reserves, and liability including an action plan for resolution. Process and pay invoices within a timely manner.</li><li>
Coordinate vendor referrals for additional investigation and/or litigation management. Calculate and assign timely and appropriate reserves; monitor reserve accuracy throughout the life of the claim.</li><li>
Refer case as appropriate to supervisor and management. Respond to requests or directions in a professional and timely manner.</li><li>
Attend arbitrations, mediations, settlement conference and trials.</li><li>
Successfully complete required State licensing examinations and continuing education requirement.</li><li>
Communicate with all internal business partners including underwriters to make sure underwriting is aware of large losses and industry trends.</li><li>
Partner with TPA Governance and Relationship Management to help TPA&rsquo;s and Insureds comply with claim handling and reporting guidelines.</li><li>
Work with TPA Claims Financial to check the accuracy of TPA financials ensuring alignment with TTPO financials.</li></ul>
What you will need to succeed<ul><li>
7 plus years of General Liability/Auto claims experience.</li><li>
Experience with complex and high exposure General Liability Bodily Injury and Property Damage claims.</li><li>
Excellent communication skills (verbal/written) and strong negotiation skills.</li><li>
Advanced experience and capabilities in litigation claims management, including ADR and mediation processes, involving auto/GL exposures.</li><li>
Strong technical expertise interpreting insurance contracts.</li><li>
In depth knowledge of claim handling procedures, claims performance strategies, and claim best practices.</li><li>
Advanced analytical and problem solving skills.</li><li>
Should also have a demonstrated ability to initiate and champion change initiatives that leverage technology and improve skills in benchmarking.</li><li>
Creativity in resolving challenging business problems, as well as ability to achieve business goals and objectives is essential.</li></ul>
Ready to accelerate your career? We would love to hear from you.
Compensation for this position includes base salary and eligibility for a bonus in accordance with the terms of the applicable incentive plan. In addition, we&rsquo;re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits.
#LI-AIG #claimsprofessionals #InsuranceJobs #legalcareers #paralegaljobs #claimsexaminer #claimsadjuster #InsuranceCareers #insuranceTPA
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what&rsquo;s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security&mdash;as well as your professional development&mdash;to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world&rsquo;s most far-reaching property casualty networks. It is an exciting time to join us &mdash; across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We&rsquo;re committed to creating a culture that truly respects and celebrates each other&rsquo;s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG&rsquo;s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
<div><div><div><div><div><div><div>Functional Area:</div></div></div></div></div></div></div>
CL - Claims
AIG Claims, Inc.</div>

Complex Claims Liability Director, TPA Oversight

Engle Martin

<div><h2 class="jobSectionHeader">Job Description</h2><h3 class="jobSectionHeader">
SUMMARY OF JOB PURPOSE: 
The General Adjuster effectively determines and communicates the extent of loss or damage associated with relatively complex and/or extensive commercial property claims in a variety of business classes. The incumbent in this role is typically assigned loss or damage assessments in a cost range that may exceed $500,000, depending on the adjuster&rsquo;s experience and demonstrated ability for handling larger or more complex claims.</h3><ul><li>This is a commuting position and requires weekly travel throughout our Savannah, GA territory to support claims-related responsibilities. This is not a Desk adjusting role.
</li></ul><h3 class="jobSectionHeader">PRIMARY JOB RESPONSIBILITIES:</h3><ul><li><h3 class="jobSectionHeader">
Investigates insurance claims in any of a variety of settings, including, but not limited to, retail establishments, private or public office buildings, commercial habilitation, hospitality, corporate facilities, transportation sites, manufacturing sites, governmental facilities, schools, clinics, or hospitals; assesses loss or damage resulting from various events including, but not limited to, inclement or catastrophic weather, earthquakes, fire, vandalism, or accidents.</h3></li></ul><ul><li><h3 class="jobSectionHeader">
Uses a broad and in-depth knowledge of property and construction, and/or knowledge of the specific industry or business affected, personally conducts property inspections and photographs claim sites as necessary to depict and substantiate losses or damage, or the lack thereof; coordinates or leads the work of a large, diverse team of experts.</h3></li></ul><ul><li><h3 class="jobSectionHeader">
Thoroughly investigates and researches all aspects of claims through the use experts such as architects, engineers, construction consultants, police and fire investigators, specialists, accountants, and others to fully and accurately assess the cause of loss, extent of the loss including damage assessment and subrogation potential.</h3></li></ul><ul><li><h3 class="jobSectionHeader">
Works cooperatively with attorneys, public adjusters, and carrier&rsquo;s examiners as needed to conduct investigations, confirm findings and support evaluations.</h3></li></ul><ul><li><h3 class="jobSectionHeader">
Effectively communicates with all stakeholders including insureds, claimants, carriers, brokers and managing agents, effectively and clearly defining expectations, timelines and updates on claim process and agreements. Often needing to exhibit patience, empathy and direction to the claim process in circumstances surrounding a large event or significant loss.</h3></li></ul><ul><li><h3 class="jobSectionHeader">
Applies a thorough understanding of insurance policies and policy interpretation, establishing appropriate loss estimates based on all relevant information and findings; demonstrates understanding of a variety of coverage and loss types.</h3></li></ul><ul><li><h3 class="jobSectionHeader">
Recommends the reasonable and proper amount the insurance company should pay on a claim.</h3></li></ul><ul><li><h3 class="jobSectionHeader">
Ensures the accuracy of information collected and reported and guards against fraudulent claims.</h3></li></ul><ul><li><h3 class="jobSectionHeader">
Prepares accurate, clear, thorough, and concise reports and letters to insurance carriers, including reports on complex and/or highly detailed claims, providing conclusions and recommendations. Follows established policies, procedures, and processes in preparing information, exercising sound judgment in applying these to potentially unusual or complicated situations, and submits reports and documents in a timely manner and in accordance with insurer&rsquo;s standards and expectations. Effectively uses software systems such as Xactimate as necessary to produce accurate estimates. Applies in-depth knowledge and skills related to a wide variety of loss types, including but not necessarily limited to time element, builders&rsquo; risk, and stock losses.</h3></li></ul><ul><li><h3 class="jobSectionHeader">
Maintains accurate, thorough field notes, journal entries, and time and expense records as required. Submits reimbursement reports in keeping with organization and client policies, procedures, and practices and with accepted industry standards. Applies knowledge of both time-and-expense and fee-for-service procedures, according to the stipulations of the agreement with the insurer.</h3></li></ul><h3 class="jobSectionHeader">
REQUIRED EDUCATION &amp; EXPERIENCE:</h3><ul><li><h3 class="jobSectionHeader">
Bachelor&rsquo;s Degree Preferred</h3></li><li><h3 class="jobSectionHeader">
6-10 years&rsquo; experience in commercial property loss adjusting; experience with catastrophe claims; wide range of experience in various classes and types of business risk, including manufacturing, retail, industrial, habitational, and hospitality.</h3></li><li><h3 class="jobSectionHeader">
Ability to understand claims adjudication process with sound knowledge of commercial and residential construction industries, and commercial coverages.</h3></li><li><h3 class="jobSectionHeader">
Knowledge of property claim law.</h3></li><li><h3 class="jobSectionHeader">
Active license, or ability to promptly obtain such, in the assigned state(s).</h3></li></ul><h3 class="jobSectionHeader">
Desired Knowledge, Skills &amp; Abilities:</h3><ul><li><h3 class="jobSectionHeader">
One or more of the following designations preferred: CPCU, ARM, AIC, AINS.</h3></li><li><h3 class="jobSectionHeader">
Exceptional written and verbal communication skills.</h3></li><li><h3 class="jobSectionHeader">
Ability to manage multiple priorities, time sensitive tasks, and meet deadlines.</h3></li><li><h3 class="jobSectionHeader">
Passionate about providing exceptional customer service.</h3></li><li><h3 class="jobSectionHeader">
Skilled in analyzing, interpreting, and reporting pertinent information (discerning the essential from the non-essential).</h3></li><li><h3 class="jobSectionHeader">
Strong research and investigative skills.</h3></li><li><h3 class="jobSectionHeader">
Conflict resolution and negotiation abilities</h3></li><li><h3 class="jobSectionHeader">
Highly organized, detail oriented and disciplined in time management</h3></li><li><h3 class="jobSectionHeader">
Excellent problem solving and critical thinking skills.</h3></li><li><h3 class="jobSectionHeader">
Ability to work both independently and as part of a team</h3></li><li><h3 class="jobSectionHeader">
Exhibits a positive attitude and growth mindset about business goals of company, personal goals and continued development as an individual</h3></li><li><h3 class="jobSectionHeader">
Desire to have a direct impact, in small losses and in response to large events</h3></li><li><h3 class="jobSectionHeader">
Microsoft Word, Microsoft Excel, Xactimate, Corelogic, and ability and openness to adapt to new technologies</h3></li></ul><h3 class="jobSectionHeader">
WORKING CONDITIONS:</h3><h3 class="jobSectionHeader">
Frequently requires work to be performed at the site of the property damage or loss, including locations where disasters or catastrophes have occurred. May require evening, overnight, and weekend travel and work. During catastrophes, required travel could last 2 weeks or more. The incumbent could be exposed to outside weather and environmental conditions, including, but not limited to, extreme heat, cold, and precipitation. Could also be exposed to inside environmental conditions, including, but not limited to noise, vibrations, proximity to moving mechanical parts, electrical current, heights, chemicals, fumes, odors, dusts, mists, gases, or poor ventilation.</h3><h3 class="jobSectionHeader">
The incumbent may be required to work in close quarters, crawl spaces, small, enclosed rooms, narrow aisles, passageways, or other enclosed areas, requiring physical agility and resistance to claustrophobia. The incumbent may be required to work in high areas such as roofs or scaffolding, requiring physical agility, and balance.</h3><h3 class="jobSectionHeader">
PHYSICAL ACTIVITIES AND REQUIREMENTS:</h3><h3 class="jobSectionHeader">
In addition to the working conditions and associated physical activities and requirements above, the incumbent may be required to climb, balance, stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, finger, grasp, or feel, especially in the course of investigating and assessing property damage; these requirements may include the need to lift weights of up to 50 pounds, including a ladder.</h3><h3 class="jobSectionHeader">
The work requires close visual acuity, with or without correction, to prepare reports containing words, symbols, and numerical figures; the incumbent is required to view a computer terminal, use a keyboard, read printed documents, make detailed visual inspections, perceive color, perceive depth, and have a sufficient field of vision to carry out all inspection and related duties.</h3></div>

Senior Property Adjuster - Savannah, GA

Conquer Roofing

Job Description:Conquer Enterprises, LLC &quot;Conquer Roofing&quot;Claim Specialist Inspector (CSI) / Roof Damage Specialist&ndash; Greater Atlanta Area &ndash; Field-based role with company-provided leads*** NO REQUIRED DOOR-KNOCKING FOR LEADS ***Overview: Conquer Enterprises, LLC is the fastest-growing independent roofing contractor in Georgia, specializing in storm damage restoration across the Greater Atlanta region and beyond. We are expanding our field team and seeking motivated, detail-oriented professionals for our Claim Specialist Inspector (CSI) role. This is a hands-on, high-earning field position, ideal for individuals with roofing knowledge, comfort working at heights, and a passion for helping homeowners navigate storm-related insurance claims. You&rsquo;ll work directly with provided leads from our sales teams, conduct thorough roof assessments, document damage, and guide qualified homeowners through the initial claim filing process &mdash; all while building toward strong earning potential in a growing company.Duties:<ul><li>Perform on-site roof and exterior inspections for storm-related damage (hail, wind, etc.) using ladders and safety equipment</li><li>Document findings with detailed photos, measurements, and notes to support insurance claims</li><li>Assess damage severity and advise homeowners on whether a claim is viable based on policy coverage and observed issues</li><li>Assist homeowners with filing initial insurance claims on the spot (explaining process, gathering basic info, and setting expectations)</li><li>Attend insurance adjuster meetings for claims</li><li>Make well articulated and viable arguments on denials, partial approvals, and for supplements on insurance decisions via state code, state laws, federal laws, reinspect requests, and Attempted Test Repairs (ATRs)</li><li>Complete, document (video), and &quot;storytell&quot; on ATRs</li><li>Collaborate closely with our sales leadership and office teams to ensure smooth handoffs and maximum claim approvals</li><li>Travel within assigned territories (gas and travel expenses covered after initial training period)</li><li>Maintain high standards of safety, professionalism, and customer service in all interactions</li></ul>Skills &amp; Requirements:<ul><li>Comfortable climbing roofs and working at heights (no fear of ladders/heights required)</li><li>Reliable vehicle capable of transporting a 20 ft ladder (truck preferred but not mandatory)</li><li>Valid driver&rsquo;s license</li><li>Strong attention to detail and ability to document damage accurately</li><li>Basic knowledge of roofing systems, storm damage (hail/wind), and insurance claim processes (we provide training and ongoing support for the right candidates)</li><li>Excellent communication skills &mdash; ability to explain complex concepts simply to homeowners</li><li>Self-motivated, reliable, and ready for daily field work in various weather conditions</li><li>We are looking for someone who knows the entire insurance process following Lead Generation (which will be done for you via a Team of canvassers). Public Adjuster level attention to detail and effort on each lead.</li></ul>Compensation &amp; Earning Potential: Competitive pay structure designed for high performers:<ul><li>Starting phase: Structured per-inspection pay with rapid ramp-up potential (30-Days)</li><li>After initial period: Uncapped earnings through volume + bonuses</li><li>Realistic first-year range for consistent performers: $65,000 &ndash; $175,000+ (includes per-inspection pay, production bonuses, and travel reimbursement)</li><li>Paid travel/gas after the first month</li><li>Full-time role preferred (part-time available) with opportunity for growth into advanced field or leadership positions</li></ul>About Conquer Roofing: We&rsquo;re a team of career roofers building a transparent, high-integrity company in Georgia. Current offices in Madison, Eatonton, and Habersham with new branches opening in Woodstock, John's Creek, Covington, and Douglasville (2026). We focus on quality work, fair pay, and letting talented people earn what they&rsquo;re worth. If you&rsquo;re comfortable on roofs, enjoy helping people with insurance claims, and want a role where your effort directly drives big earnings, this could be your next step.Interested?Qualified candidates will be contacted quickly for a short video or in-person interview where we&rsquo;ll cover the full role details, training, and earning path.(Pro tip: Mention any prior roofing, inspection, claims, or field experience in your application to move to the top of the list.)Apply Now!Job Types: Full-time, Part-time, ContractPay: $65,000.00 - $175,000.00 per yearBenefits:<ul><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li><li>Parental leave</li><li>Referral program</li></ul>Work Location: On the road

Roofing Inspector - LEADS PROVIDED

Paradies Lagardère

<div>POSITION DESCRIPTION SUMMARY: The Claims Coordinator is a vital contributor to the company&rsquo;s Safety and Workers' Compensation programs, which include General Liability (GL), Auto, and various other insurance policies. This role is focused on actively reducing preventable accidents affecting both employees and customers by employing thorough claim analysis and effective strategic initiatives. The coordinator will carefully review incoming claims and collaborate with field management to ensure that submissions are detailed and complete. By utilizing data analytics to identify trends and potential risks, this position will play an instrumental role in developing targeted action plans that enhance safety across the organization. Through these constructive efforts, the coordinator not only prioritizes the well-being of individuals but also strengthens the overall safety culture within the company, contributing to a more secure and productive work environment for everyone involved.

DUTIES AND RESPONSIBILITIES:
<ul>
<li>Work with management teams and associates on utilizing the Company Return to Work program to ensure alignment with the Company Strategy</li>
<li>Assist with creating training programs and policies designed to educate retail and restaurant management on safety/worker&rsquo;s compensation compliance</li>
<li>Assist in providing safety enhancement recommendations and processes to implement policy changes in response to accident cause analysis reviews</li>
<li>Assist with the filing of property, general liability, and auto claims.</li>
<li>Assist with Worker&rsquo;s Compensation Reviews with Insurance Company and Broker</li>
<li>Collaborate with Human Resources and the Safety Loss Control Manager to address return-to-work accommodations and ensure proper documentation of lost time</li>
<li>Work together with claimants (associates) to discuss the progress of their return to work and the claims process</li>
<li>Provide consolidated reporting of all accidents monthly</li>
<li>Support in formulating effective strategies and action plans aimed at proactively reducing safety violations, incidents, and losses</li>
<li>Collaborate with the Asset Protection/Safety field team and Regional Directors to develop strategies for reducing incidents</li>
<li>Assist with developing Safety and Claims Management training for retail stores and restaurants alongside the AP Safety and store operations teams</li>
</ul>
POSITION QUALIFICATIONS:
<ul>
<li>Bachelor&rsquo;s degree required or 5 years' experience in lieu of bachelor&rsquo;s degree</li>
<li>Minimum three (3) years progressive safety and/or risk management experience</li>
<li>Degree in Safety/Risk Management or related area preferred</li>
<li>ARM, CSP, or ASP certification is preferred.</li>
<li>Ability to work flexible shifts in a team-oriented environment, available 7 days a week, 365 days a year.</li>
<li>Ability to communicate (orally and written) effectively using the English language</li>
<li>Presentation skills required</li>
<li>Travel as required throughout North America.</li>
<li>Ability to lift a minimum of 40 lbs., perform essential job functions such as standing, bending, reaching, climbing a ladder, and walking long distances</li>
<li>Able to prioritize numerous tasks and adapt to unexpected situations simultaneously</li>
<li>Skilled in using computers and proficient in Microsoft Office.</li>
<li>Ability to pass the Federal Criminal History Records Check, the Paradies background check and the applicable Department of Transportation requirements</li></ul></div>

Claims Coordinator

<div><h3 class="jobSectionHeader">About Reserv</h3>
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can&rsquo;t wait to meet you.<h3 class="jobSectionHeader"> 
About the role</h3>
As a Claims Team Lead, Litigation at Reserv, you will be a working leader providing support to a claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Auto Claims adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.<h3 class="jobSectionHeader">
Who you are</h3><ul><li>
Highly motivated and growth-oriented, impactful and influential</li><li>
Claims professional - you are knowledgeable and have a track record of success in commercial auto claims adjudication.</li><li>
Strong leader - through formal management experience or a proven track record of peer and project leadership, you have demonstrated the ability to motivate, support, and teach a team to help them excel in their roles.</li><li>
Tech-oriented - You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics.</li><li>
Passionate - Claims professional who cares about their team, the customer, and their experience</li><li>
Empathetic leader - You exercise empathy and patience towards everyone you interact with</li><li>
Sense of urgency - at all times. That does not mean working at all hours</li><li>
Creative - You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems</li><li>
Curious - You want to know the whole story so you can make the right decisions early and be decisive when it counts.</li><li>
Problem solver - You have the ability to take a &lsquo;deep dive&rsquo; into the details of the business while staying focused on the big picture.</li><li>
Anti-status quo - You don&rsquo;t just wish things were done differently; you act on it</li><li>
Communicative - You are comfortable with and understand the importance of phone communications throughout the claims process.</li><li>
And did we mention a sense of humor? Claims are hard enough as it is!</li></ul><h3 class="jobSectionHeader">
What we need</h3>
We need you to do all the things typical to the role:<ul><li>
Oversee a team of commercial auto adjuster direct reports</li><li>
Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery</li><li>
Align team with client and customer expectations of the claims process</li><li>
Serve as a resource for escalated claims</li><li>
Foster a positive work environment, promote teamwork, and encourage professional growth and development</li><li>
Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team</li><li>
Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation</li><li>
Serve as backup/ leader when the Manager is out of office</li><li>
Responsible for initial onboarding tasks/ access and new hire cultural immersion</li><li>
SME for first-line questions, escalations, roundtable discussions</li><li>
Increased reserve and payment authority with the ability to assist with moderate reviews</li><li>
Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees</li></ul><h3 class="jobSectionHeader">
Requirements</h3><ul><li>
5+ years of insurance claims experience in multiple lines of business with bodily injury experience</li><li>
3+ years of leadership experience with a preference for experience managing in a remote environment</li><li>
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes</li><li>
Demonstrated commitment to quality, accuracy, and attention to detail</li><li>
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information</li></ul><h3 class="jobSectionHeader">
Benefits</h3><ul><li>
Generous health-insurance package with nationwide coverage, vision, &amp; dental</li><li>
401(k) retirement plan with employer matching</li><li>
Competitive PTO policy &ndash; we want our employees fresh, healthy, happy, and energized!</li><li>
Generous family leave policy after 8 months of continuous work</li><li>
Work from anywhere to facilitate your work life balance</li><li>
Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!</li></ul> 
Additionally, we will<ul><li>
Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role</li><li>
Work toward reducing and eliminating all the administrative work from an adjuster role</li><li>
Foster a culture of empathy, transparency, and empowerment in a remote-first environment</li></ul> 
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!</div>

Claims Team Lead Litigation

The Home Depot

<div>Position Purpose:
Responsible for defining, implementing, and managing internal claims programs (self-administration) to control quality and costs associated with general liability claims (e.g. customer bodily injury and property damage). This position ensures the company&rsquo;s claims are handled internally in compliance with industry best practices and company policies, without reliance on a third-party administrator.
Key Responsibilities:<ul><li>
25% Claims Handling Standards - Develops and enforces claims handling standards and best practices and oversees quality assurance programs (e.g. file reviews and audits) to ensure adherence to those standards. Drives continuous improvement in claims processes and outcomes under the self-administration model.</li><li>
30% Claims Operations Management - Leads the day-to-day operations of a multi-line general liability claims unit, ensuring consistent application of departmental standards, policies, and procedures. Oversees claim intake, investigation, and resolution processes to maintain efficiency and compliance with service and quality benchmarks. Drives cost containment initiatives, including management of allocated expenses on claims. Monitors loss costs and implement strategies to reduce average claim costs while maintaining fairness and compliance (such as early resolution programs, subrogation efforts, etc.).</li><li>
10% Settlement Authority Oversight - Assumes oversight for all claim settlements and reserve decisions within designated authority levels &ndash; reviewing and approving settlements in accordance with company guidelines. Reviews written settlement evaluations and escalates to the appropriate approval level in the organization when required.</li><li>
10% Stakeholder Communication - Establishes clear interface guidelines and communication channels among all parties involved in claims, including the internal claims team (examiners/adjusters), store management, associates, and the Legal department. Regularly communicates claim status and trends to senior management and other stakeholders.</li><li>
25% Team Leadership - Manages and develops the in-house claims staff. Responsible for the selection, training, performance appraisal, and professional development of direct reports. Fosters a high-performance team culture and provides coaching and guidance to ensure adjusters meet regulatory requirements and company performance standards.</li></ul>
Direct Manager/Direct Reports:
<ul><li>This Position typically reports to Senior Claims Manager.
</li><li>This Position may have direct reports.</li></ul>
Travel Requirements:<ul><li>
Typically requires overnight travel 5% to 20% of the time.
</li></ul>Physical Requirements:
<ul><li>Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.</li></ul>
Working Conditions:
<ul><li>Located in a comfortable indoor area; any unpleasant conditions would be infrequent and not objectionable.</li></ul>
Minimum Qualifications:
<ul><li>Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
Demonstrated supervisory and team management experience in the insurance claims field, with ability to mentor adjusters and implement efficient claims handling processes. Strong leadership abilities evidenced by building effective teams and improving workflow.</li></ul>
Preferred Qualifications:<ul><li>
Industry Knowledge: In-depth knowledge of casualty claims best practices, legal compliance (fair claims practices, state regulations), and claims quality control techniques (e.g. file audit and review programs). Capable of establishing and upholding rigorous standards for internal claims operation.</li><li>
Analytical &amp; Communication Skills: Excellent analytical and critical thinking skills to evaluate claim information and make sound decisions quickly. Effective negotiation and communication skills, enabling successful settlement negotiations and collaboration with internal and external stakeholders (customers, attorneys, insurers).</li><li>
Bachelor&rsquo;s degree in risk management, Insurance, Business, or related field preferred (or equivalent industry experience).</li><li>
Professional development in insurance claims or risk management (e.g. industry certifications) is a plus.</li></ul>
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul>
Preferred Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul>
Minimum Years of Work Experience:<ul><li>
8</li></ul>
Preferred Years of Work Experience:
<ul><li>10</li></ul>
Minimum Leadership Experience:<ul><li>
3+ years of previous leadership experience</li></ul>
Preferred Leadership Experience:
<ul><li>5+ years of previous leadership experience</li></ul>
Certifications:
<ul><li>Insurance licensing as required by state</li></ul>
Competencies:
<ul><li>Decision Quality</li><li>
Collaborates</li><li>
Drives Engagement</li><li>
Ensures Accountability</li><li>
Plans and Aligns</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Develops Talent</li><li>
Drives Results</li><li>
Manages Conflict</li></ul></div>

Manager - Claims

Explore 663+ Claims team lead auto property damage in Atlanta this March. Find roles across top companies and apply now to boost your career.