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client relations manager

JACO

<div>
 
 Manage client communication across two main channels:
 
 
 Internal (in-app): Respond to user inquiries, feedback, and issue escalations efficiently and empathetically.
 
 
 External (off-app): Oversee communication through social media platforms, email, and other support channels to maintain brand consistency and user satisfaction.
 
 
 Gather feedback to identify pain points and trends, and collaborate with product and operations teams to drive improvements.
 
 
 Collect, analyze, and report on client interaction data, user behavior patterns, and support performance to inform strategic decisions.
 
 
 Own the data-driven optimization of the client experience through dashboards, feedback loops, and structured reporting.
 
 
 Develop and manage client communication strategies for new feature rollouts, updates, and incidents.
 
 
 Collaborate with cross-functional teams on the planning and execution of campaigns, feature launches, and incident responses from a user-facing perspective.
 
 
 Ensure alignment of client communication strategy with business goals and platform policies.
 
 
 
 
 
 
 
 
 3-5 years of experience in client relations, user communication, or customer success, preferably in digital platforms or tech companies.
 
 
 Prior experience in social media, live-streaming, or short-form video apps is a big plus.
 
 
 Proven ability to manage client-related data and drive action from insights.
 
 
 Excellent language skills in both English and Arabic.
 
 
 Strong communication and problem-solving skills.
 
 
 Experience in managing teams or projects is highly preferred.
 
 
 Solid experience in handling and analyzing data related to user behavior, support performance, and escalation patterns.
 
 
 Proficiency in Microsoft Office tools, especially Excel and PowerPoint, to prepare reports, dashboards, and presentations.
 
 
 Strong collaboration skills with cross-functional teams (e.g., Product and Marketing)
 
</div>

Client Relations Manager(A247712)

AstroLabs

<div>
 
 
 Who We Are
 
 
 
 AstroLabs is the Gulf&rsquo;s leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions including business setup, entity management, compliance and ongoing operational support to enable a seamless market entry and foster sustainable business growth.
 
 
 
 
 
 As we continue to scale, we need a proactive, experienced team lead to drive excellence across our post company setup operations, ensuring we deliver a world-class experience for every HR, PRO &amp; GRO client.
 
 
 
 
 
 
 Who you are
 
 
 
 We&rsquo;re looking to hire a Business Setup Account Manager who thrives in fast-paced, client-facing environments and takes full ownership of delivering seamless expansion journeys into Saudi Arabia. You&rsquo;ll manage a portfolio of regional and international clients establishing their legal presence in the Kingdom, guiding them through every stage of setup with precision, transparency, and care.
 
 
 
 
 
 You&rsquo;re a hands-on operations professional who understands the complexities of licensing, compliance, and government processes and can translate them into clear, client-friendly actions. You balance strategic thinking with operational excellence: resolving bottlenecks, mentoring team members, and maintaining high service standards. You&rsquo;re proactive in managing expectations, communicating progress, and ensuring every milestone, from license issuance to handover is completed on time and in full compliance.
 
 
 You value structure, clarity, and accountability, yet remain agile in adapting to evolving regulations and client needs. Above all, you&rsquo;re driven by client success and take pride in representing AstroLabs&rsquo; reputation for reliability, efficiency, and world-class delivery.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 
 
 
 Client Engagement &amp; Relationship Management
 
 
 <ul>
 <li>
 Manage a diverse client portfolio, including VIP and complex cases, ensuring consistent satisfaction through proactive communication and transparency.
 </li>
 <li>
 Serve as the primary escalation point for client issues, driving quick resolution and client confidence.
 </li>
 <li>
 Maintain regular reporting and visibility on progress, bottlenecks, and compliance status across all client accounts.
 </li>
 <li>
 Anticipate client needs and regulatory changes, adapting service delivery and communicating proactively.
 </li>
 <li>
 Build long-term relationships that translate into client renewals and referrals.
 </li>
 </ul>
 
 
 
 
 
 Operational Excellence &amp; Delivery
 
 
 <ul>
 <li>
 Oversee the entire setup cycle company registration, licensing, and visa issuance, ensuring accuracy and compliance.
 </li>
 <li>
 Guarantee that SLAs are met (including same-day client acknowledgment and 95%+ SLA adherence).
 </li>
 <li>
 Maintain 99% accuracy in client documentation, data, and CRM records.
 </li>
 <li>
 Identify and drive process improvements, automation, and system efficiencies to boost team productivity.
 </li>
 <li>
 Produce regular, data-driven reports that support operational and strategic decisions.
 </li>
 </ul>
 
 
 
 
 
 Government &amp; External Relations
 
 
 <ul>
 <li>
 Build and maintain relationships with key government entities (MISA, MC, ZATCA, MOL, MOFA) and relevant stakeholders.
 </li>
 <li>
 Ensure timely resolution of cases and proactively follow up on complex or delayed submissions.
 </li>
 <li>
 Identify and open at least two new government or partner relationships per quarter to strengthen service capacity.
 </li>
 </ul>
 
 
 
 
 
 Team Leadership &amp; Development
 
 
 <ul>
 <li>
 Manage and mentor Client Relations Associates (CRAs) and Specialists (CRSs) to deliver high-quality service with minimal errors.
 </li>
 <li>
 Conduct regular 1:1s and feedback sessions to track performance, engagement, and growth.
 </li>
 <li>
 Lead knowledge-sharing initiatives, ensuring your team is always updated on new regulations, systems, and procedures.
 </li>
 <li>
 Foster a culture of accountability, operational excellence, and continuous improvement.
 </li>
 </ul>
 
 
 
 
 
 Job requirements
 
 
 <ul>
 <li>
 2&ndash;4 years of experience in Account Management, Business Setup, Operations, or Corporate Services within Saudi Arabia.
 </li>
 <li>
 Experience managing clients in regulatory, licensing, or government-related environments (MISA, MC, ZATCA, Qiwa, etc.).
 </li>
 <li>
 Fully fluent in Arabic and English, both written and spoken.
 </li>
 <li>
 Proven track record of meeting or exceeding KPIs in client delivery or operations.
 </li>
 <li>
 Strong attention to detail with excellent organizational and documentation skills.
 </li>
 <li>
 Proficiency in CRM systems (HubSpot, Salesforce) and project management tools (ClickUp).
 </li>
 <li>
 Data-driven mindset; able to prepare and interpret operational reports.
 </li>
 <li>
 Excellent interpersonal skills and the ability to manage diverse stakeholders with professionalism and empathy.
 </li>
 <li>
 Strong sense of ownership, accountability, and continuous learning.
 </li>
 </ul>
 
 
 
</div>

Account Manager - Business Setup

GymLab

Job Position: Sales &amp; Client Relations ExecutiveLocation: Riyadh, KSAType: Full Time- Develop and manage client relationships (schools, gyms, clubs).- Present GYMLAB&trade; products to prospects.- Prepare proposals and sales reports.Requirements:- Knowledge of the sports/fitness industry preferred.- Sales or client management experience.- Strong communication and presentation skills.To apply, please do so online at the following link:https://gymlab.me/jobs/sales-client-relations-executive/&#1575;&#1604;&#1605;&#1587;&#1605;&#1609; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1610;: &#1578;&#1606;&#1601;&#1610;&#1584;&#1610; &#1575;&#1604;&#1605;&#1576;&#1610;&#1593;&#1575;&#1578; &#1608;&#1593;&#1604;&#1575;&#1602;&#1575;&#1578; &#1575;&#1604;&#1593;&#1605;&#1604;&#1575;&#1569;&#1575;&#1604;&#1605;&#1608;&#1602;&#1593;: &#1575;&#1604;&#1585;&#1610;&#1575;&#1590;&#1548; &#1575;&#1604;&#1605;&#1605;&#1604;&#1603;&#1577; &#1575;&#1604;&#1593;&#1585;&#1576;&#1610;&#1577; &#1575;&#1604;&#1587;&#1593;&#1608;&#1583;&#1610;&#1577;&#1575;&#1604;&#1606;&#1608;&#1593;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;- &#1578;&#1591;&#1608;&#1610;&#1585; &#1608;&#1573;&#1583;&#1575;&#1585;&#1577; &#1593;&#1604;&#1575;&#1602;&#1575;&#1578; &#1575;&#1604;&#1593;&#1605;&#1604;&#1575;&#1569; (&#1575;&#1604;&#1605;&#1583;&#1575;&#1585;&#1587;&#1548; &#1575;&#1604;&#1589;&#1575;&#1604;&#1575;&#1578; &#1575;&#1604;&#1585;&#1610;&#1575;&#1590;&#1610;&#1577;&#1548; &#1575;&#1604;&#1571;&#1606;&#1583;&#1610;&#1577;).- &#1593;&#1585;&#1590; &#1605;&#1606;&#1578;&#1580;&#1575;&#1578; GYMLAB&trade; &#1593;&#1604;&#1609; &#1575;&#1604;&#1593;&#1605;&#1604;&#1575;&#1569; &#1575;&#1604;&#1605;&#1581;&#1578;&#1605;&#1604;&#1610;&#1606;.- &#1573;&#1593;&#1583;&#1575;&#1583; &#1575;&#1604;&#1593;&#1585;&#1608;&#1590; &#1608;&#1575;&#1604;&#1578;&#1602;&#1575;&#1585;&#1610;&#1585; &#1575;&#1604;&#1576;&#1610;&#1593;&#1610;&#1577;.&#1575;&#1604;&#1605;&#1578;&#1591;&#1604;&#1576;&#1575;&#1578;:- &#1610;&#1601;&#1590;&#1604; &#1575;&#1604;&#1573;&#1604;&#1605;&#1575;&#1605; &#1576;&#1602;&#1591;&#1575;&#1593; &#1575;&#1604;&#1585;&#1610;&#1575;&#1590;&#1577; &#1571;&#1608; &#1575;&#1604;&#1604;&#1610;&#1575;&#1602;&#1577; &#1575;&#1604;&#1576;&#1583;&#1606;&#1610;&#1577;.- &#1582;&#1576;&#1585;&#1577; &#1601;&#1610; &#1575;&#1604;&#1605;&#1576;&#1610;&#1593;&#1575;&#1578; &#1571;&#1608; &#1573;&#1583;&#1575;&#1585;&#1577; &#1575;&#1604;&#1593;&#1605;&#1604;&#1575;&#1569;.- &#1605;&#1607;&#1575;&#1585;&#1575;&#1578; &#1602;&#1608;&#1610;&#1577; &#1601;&#1610; &#1575;&#1604;&#1578;&#1608;&#1575;&#1589;&#1604; &#1608;&#1575;&#1604;&#1593;&#1585;&#1590; &#1575;&#1604;&#1578;&#1602;&#1583;&#1610;&#1605;&#1610;.&#1604;&#1604;&#1578;&#1602;&#1583;&#1610;&#1605;&#1548; &#1610;&#1585;&#1580;&#1609; &#1575;&#1604;&#1602;&#1610;&#1575;&#1605; &#1576;&#1584;&#1604;&#1603; &#1593;&#1576;&#1585; &#1575;&#1604;&#1585;&#1575;&#1576;&#1591; &#1575;&#1604;&#1578;&#1575;&#1604;&#1610;:https://gymlab.me/jobs/sales-client-relations-executive/Job Types: Full-time, Contract Contract length: 12 monthsAbility to commute/relocate:<ul><li>Riyadh: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Are you a Gymnastics expert?</li></ul>Language:<ul><li>English (Preferred)</li><li>Arabic (Preferred)</li><li>Urdu (Preferred)</li></ul>

Sales & Client Relations Executive - GymLab

AstroLabs DMCC

<div>Who We Are
AstroLabs is the Gulf&rsquo;s leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions including business setup, entity management, compliance and ongoing operational support to enable a seamless market entry and foster sustainable business growth.
As we continue to scale, we need a proactive, experienced team lead to drive excellence across our post company setup operations, ensuring we deliver a world-class experience for every HR, PRO &amp; GRO client.
Who you are
We&rsquo;re looking to hire a Business Setup Account Manager who thrives in fast-paced, client-facing environments and takes full ownership of delivering seamless expansion journeys into Saudi Arabia. You&rsquo;ll manage a portfolio of regional and international clients establishing their legal presence in the Kingdom, guiding them through every stage of setup with precision, transparency, and care.
You&rsquo;re a hands-on operations professional who understands the complexities of licensing, compliance, and government processes and can translate them into clear, client-friendly actions. You balance strategic thinking with operational excellence: resolving bottlenecks, mentoring team members, and maintaining high service standards. You&rsquo;re proactive in managing expectations, communicating progress, and ensuring every milestone, from license issuance to handover is completed on time and in full compliance.
You value structure, clarity, and accountability, yet remain agile in adapting to evolving regulations and client needs. Above all, you&rsquo;re driven by client success and take pride in representing AstroLabs&rsquo; reputation for reliability, efficiency, and world-class delivery.
What You&rsquo;ll Do
Client Engagement &amp; Relationship Management<ul><li>
Manage a diverse client portfolio, including VIP and complex cases, ensuring consistent satisfaction through proactive communication and transparency.</li><li>
Serve as the primary escalation point for client issues, driving quick resolution and client confidence.</li><li>
Maintain regular reporting and visibility on progress, bottlenecks, and compliance status across all client accounts.</li><li>
Anticipate client needs and regulatory changes, adapting service delivery and communicating proactively.</li><li>
Build long-term relationships that translate into client renewals and referrals.</li></ul>
Operational Excellence &amp; Delivery<ul><li>
Oversee the entire setup cycle company registration, licensing, and visa issuance, ensuring accuracy and compliance.</li><li>
Guarantee that SLAs are met (including same-day client acknowledgment and 95%+ SLA adherence).</li><li>
Maintain 99% accuracy in client documentation, data, and CRM records.</li><li>
Identify and drive process improvements, automation, and system efficiencies to boost team productivity.</li><li>
Produce regular, data-driven reports that support operational and strategic decisions.</li></ul>
Government &amp; External Relations<ul><li>
Build and maintain relationships with key government entities (MISA, MC, ZATCA, MOL, MOFA) and relevant stakeholders.</li><li>
Ensure timely resolution of cases and proactively follow up on complex or delayed submissions.</li><li>
Identify and open at least two new government or partner relationships per quarter to strengthen service capacity.</li></ul>
Team Leadership &amp; Development<ul><li>
Manage and mentor Client Relations Associates (CRAs) and Specialists (CRSs) to deliver high-quality service with minimal errors.</li><li>
Conduct regular 1:1s and feedback sessions to track performance, engagement, and growth.</li><li>
Lead knowledge-sharing initiatives, ensuring your team is always updated on new regulations, systems, and procedures.</li><li>
Foster a culture of accountability, operational excellence, and continuous improvement.</li></ul><ul><li> 
2&ndash;4 years of experience in Account Management, Business Setup, Operations, or Corporate Services within Saudi Arabia.</li><li>
Experience managing clients in regulatory, licensing, or government-related environments (MISA, MC, ZATCA, Qiwa, etc.).</li><li>
Fully fluent in Arabic and English, both written and spoken.</li><li>
Proven track record of meeting or exceeding KPIs in client delivery or operations.</li><li>
Strong attention to detail with excellent organizational and documentation skills.</li><li>
Proficiency in CRM systems (HubSpot, Salesforce) and project management tools (ClickUp).</li><li>
Data-driven mindset; able to prepare and interpret operational reports.</li><li>
Excellent interpersonal skills and the ability to manage diverse stakeholders with professionalism and empathy.</li><li>
Strong sense of ownership, accountability, and continuous learning.</li></ul></div>

Operations Account Manager - Business Setup

Salt

<div>
 
 
 Account Manager &ndash; PR (Luxury Lifestyle &amp; Corporate)
 
 
 
 
 Location:
 
 Riyadh, KSA
 
 
 
 Nationality:
 
 Saudi nationals only
 
 
 
 
 
 We&rsquo;re representing a
 
 global luxury lifestyle communications agency
 
 known for its sophisticated storytelling and world-class client roster spanning fashion, hospitality, automotive, and corporate sectors. Their Riyadh team is growing, and they&rsquo;re now seeking a
 
 PR Account Manager
 
 to join the agency and drive exceptional client work in the Kingdom.
 
 
 
 
 
 
 The Role
 
 
 
 As Account Manager, you&rsquo;ll lead day-to-day client relationships across a mix of
 
 luxury lifestyle and corporate brands
 
 , ensuring strategic, creative, and impactful communications. You&rsquo;ll work closely with senior leadership and regional teams, delivering integrated PR campaigns that blend global standards with local insight.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage client relationships and ensure delivery of top-tier PR results.
 </li>
 <li>
 Develop and implement strategic PR plans for both lifestyle and corporate clients.
 </li>
 <li>
 Create and adapt press materials, storylines, and media pitches.
 </li>
 <li>
 Build and maintain strong relationships with key media, influencers, and industry partners in KSA.
 </li>
 <li>
 Coordinate media events, launches, and brand activations.
 </li>
 <li>
 Support senior management in identifying growth opportunities and new business initiatives.
 </li>
 <li>
 Oversee junior team members and ensure smooth project delivery.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 4&ndash;6 years&rsquo; PR agency experience, ideally within luxury lifestyle or corporate communications.
 </li>
 <li>
 Strong network of media contacts across lifestyle, business, and press in KSA.
 </li>
 <li>
 Confident communicator with excellent writing and presentation skills in Arabic and English.
 </li>
 <li>
 A proactive mindset and passion for luxury, culture, and brand storytelling.
 </li>
 </ul>
</div>

Public Relations Account Manager (Luxury)

Pillars Consultancy & Recruitment (Egypt)

Overview We are seeking a highly motivated and experienced Business Development Manager to join our team in Riyadh, Saudi Arabia. The successful candidate will be responsible for identifying and pursuing new business opportunities in the Interior Design - Furniture & fit-out projects market, as well as maintaining and developing relationships with existing clients. Responsibilities <ul><li>Identify and pursue new business opportunities in the architect fit-out projects market</li><li>Develop and implement business development strategies to achieve company objectives</li><li>Build and maintain relationships with potential and existing clients</li><li>Conduct market research and analysis to identify potential clients and market trends</li><li>Prepare and deliver presentations to potential clients</li><li>Collaborate with the design and project management teams to develop tailored solutions for clients</li><li>Negotiate and close contracts with clients</li><li>Monitor and report on market trends, competitor activities, and client feedback</li><li>Attend industry events and networking opportunities to promote the company and develop new business relationships</li><li>Ensure timely and accurate submission of proposals and bids</li><li>Collaborate with other departments to ensure effective project delivery and client satisfaction</li></ul> Qualifications <ul><li>Bachelor's degree in Business Administration, Marketing, or a related field</li><li>Minimum of 15 years of experience in business development, preferably in the architect fit-out projects market</li><li>Proven track record of successfully identifying and closing new business opportunities</li><li>Strong understanding of the interior Design - Furniture & fit-out projects market in Saudi Arabia</li><li>Excellent communication, negotiation, and presentation skills</li><li>Ability to build and maintain relationships with clients and industry professionals</li><li>Strong analytical and problem-solving skills</li><li>Proficient in Microsoft Office and CRM software</li><li>Fluency in Arabic and English is required</li></ul> Required Skills <ul><li>Bonus</li><li>Trade Shows</li><li>Sales</li><li>Performance</li><li>New Business Opportunities</li><li>Distributors</li><li>Product Knowledge</li><li>Salary</li><li>Conferences</li><li>Travel</li><li>Market Research</li><li>Insurance</li><li>Business Development</li><li>Negotiation</li><li>Research</li><li>Customer Service</li><li>Marketing</li><li>Business English</li><li>Communication</li><li>Sales Management</li></ul>

Business Development Head -Construction/FITOUT, Riyadh

DAMAC Properties

<div>
 
 
 Key Responsibilities and Accountabilities:
 
 
 <ul>
 <li>
 Attend to the clients and provide the best possible solution/ support to the client at the same time keeping organization interest in mind.
 </li>
 <li>
 Assist international team with client inquiries.
 </li>
 <li>
 Manage client satisfaction results with the various departments and ensure corrective action plans are initiated and managed.
 </li>
 <li>
 Perform day-to-day activities related to the international CRM/Handover operations.
 </li>
 <li>
 Resolve product or service problems by clarifying the client&rsquo;s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
 </li>
 <li>
 Maintain a thorough knowledge of all departments, international projects along with each country laws and regulations, company products and services so that clients are provided accurate information.
 </li>
 <li>
 Ensure that a high level of professional rapport is developed and maintained with all clients
 </li>
 <li>
 Act as an ambassador of the company at all times and attend to client needs in a professional, friendly and courteous manner.
 </li>
 <li>
 Report, evaluate and investigate recurring operational problems that are highlighted by client and then direct the information accordingly for corrective actions to be taken.
 </li>
 <li>
 Deliver exceptional client experience to the clients.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Competencies:
 
 
 <ul>
 <li>
 Diploma / Degre
 </li>
 <li>
 6 Years Experience in A Similar Role.
 </li>
 <li>
 Fluency in English is A MUST.
 </li>
 <li>
 Saudi National is A MUST.
 </li>
 <li>
 Experience in Real Estate
 </li>
 </ul>
</div>

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