account manager

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customer service representative Jobs in Riyadh

customer service representative

client relationship manager

Emdad By Elm

<div>
 
 
 Job Description:
 
 
 
 The Relationship Manager will play a pivotal role in managing and overseeing the organization&rsquo;s relationship management framework. This position requires the individual to ensure strong client engagement and drive business growth by developing tailored strategies in alignment with Emdad&rsquo;s strategic objectives. The Relationship Manager will lead account management activities, perform comprehensive analyses of client needs, and nurture strategic client relationships, guaranteeing that the overarching goals and performance indicators of the Relationship Management (Sector A) General Department are met. This role demands a dynamic leader who can contribute to strategic planning, optimize resource allocation, and develop robust engagement and acquisition strategies while effectively communicating and implementing methodologies that foster sustained client satisfaction and loyalty.
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 A minimum of 10 years of relevant experience, including at least 2 years in a managerial position within relationship management or a related field.
 </li>
 <li>
 Bachelor&rsquo;s Degree in Business Administration or a related field; a Master&rsquo;s or PhD in Business Administration or a related field is preferred.
 </li>
 <li>
 Proven track record in developing and implementing successful client relationship management frameworks and strategies.
 </li>
 <li>
 Strong experience in market research and strategic client acquisition processes that align with organizational objectives.
 </li>
 <li>
 Comprehensive understanding of proposal development and bid management processes, ensuring the alignment of proposals with client needs.
 </li>
 <li>
 Advanced skills in client segmentation and account prioritization, enabling effective resource allocation to high-value clients.
 </li>
 <li>
 A proactive approach in data-driven decision making, with experience in analyzing performance metrics and reporting key outcomes to senior management.
 </li>
 <li>
 Strong leadership capabilities with experience in fostering a performance-driven culture through mentoring and guidance.
 </li>
 <li>
 Exceptional communication and interpersonal skills, with a demonstrated ability to build and maintain relationships with diverse stakeholders.
 </li>
 <li>
 Proven problem-solving and decision-making skills, with a capacity to navigate complex client issues and operational challenges.
 </li>
 <li>
 High adaptability and resilience in managing change and meeting evolving business needs.
 </li>
 </ul>
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Contribute to the development of the Sales and Account Management Sector&rsquo;s strategic plan in alignment with Emdad&rsquo;s long-term vision and objectives.
 </li>
 <li>
 Develop the Relationship Management (Sector A) General Department&rsquo;s business plan and ensure its integration with organizational goals.
 </li>
 <li>
 Establish and continuously monitor performance objectives and indicators for the Relationship Management department, ensuring alignment with strategic plans.
 </li>
 <li>
 Communicate the department&rsquo;s business plan effectively across all levels of the organization for cohesive execution.
 </li>
 <li>
 Optimize resource allocation and organizational structure within the Relationship Management department, recommending improvements as necessary.
 </li>
 <li>
 Formulate and manage the yearly budget for the Relationship Management department, ensuring compliance with strategic needs.
 </li>
 <li>
 Coordinate research and benchmark analysis to identify industry best practices and emerging trends that enhance client relationships.
 </li>
 <li>
 Define client categories and prioritize accounts based on impact, revenue potential, and strategic alignment to maximize effectiveness.
 </li>
 <li>
 Develop and guide the implementation of tailored engagement and account management plans for diverse client tiers.
 </li>
 <li>
 Create client acquisition strategies that enhance Emdad&rsquo;s market positioning and drive sustainable business growth.
 </li>
 <li>
 Execute market scanning activities to identify target industries and potential clients aligned with strategic growth initiatives.
 </li>
 <li>
 Oversee the proper integration and exploitation of CRM systems to maintain comprehensive client records and facilitate informed decision-making.
 </li>
 <li>
 Establish structured communication channels to ensure timely responses and feedback from clients and stakeholders.
 </li>
 <li>
 Collaborate with the Executive Director in managing critical client interactions and presentations to effectively communicate Emdad&rsquo;s value proposition.
 </li>
 <li>
 Review and assess the feasibility of received RFPs in conjunction with the Bidding Management function.
 </li>
 <li>
 Assign and oversee account managers for client projects, matching skills to project scope and complexity to ensure optimal results.
 </li>
 <li>
 Supervise the development of tailored proposals, ensuring alignment with both client needs and organizational capabilities.
 </li>
 <li>
 Monitor and maintain structured communication schedules for each client category, fostering trust and relationship-building with Emdad.
 </li>
 <li>
 Implement client satisfaction monitoring mechanisms, utilizing feedback surveys at various engagement stages to maintain high satisfaction levels.
 </li>
 <li>
 Manage contract renewals and negotiations with clients, collaborating with Legal and Finance departments for favorable outcomes.
 </li>
 <li>
 Address critical client issues through effective escalation processes, ensuring timely resolution and sustained trust.
 </li>
 <li>
 Review reports on relationship management outcomes and client satisfaction, identifying areas for improvement and enhancement.
 </li>
 <li>
 Provide mentorship and guidance to the Relationship Management team, creating a culture of high performance and engagement.
 </li>
 </ul>
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Exceptional skills in client relationship management and engagement, with a focus on fostering long-term partnerships.
 </li>
 <li>
 Proficient in market research methodologies and strategic client acquisition strategies, with the ability to translate trends into actionable insights.
 </li>
 <li>
 Strong abilities in proposal development and bid management processes, ensuring alignment with organizational capabilities and client needs.
 </li>
 <li>
 Highly skilled in client segmentation, account prioritization, and resource allocation strategies that enhance service delivery to high-value clients.
 </li>
 <li>
 Advanced proficiency in data analysis and reporting, with experience in translating metrics into strategic business decisions.
 </li>
 <li>
 Proven leadership and people management skills, with a track record of developing and nurturing high-performing teams.
 </li>
 <li>
 Excellent communication and interpersonal abilities, capable of influencing diverse stakeholders and building robust networks.
 </li>
 <li>
 Strong problem-solving acumen, with the ability to address and navigate complex challenges in a fast-paced environment.
 </li>
 <li>
 High adaptability to change, with the resilience to manage evolving organizational priorities.
 </li>
 <li>
 Demonstrated negotiation skills, with experience in conflict resolution and fostering constructive dialogues with clients.
 </li>
 </ul>
 
 
 
</div>

Relationship Manager

CareerFirst Company

<div>
 
 
 Job Summary:
 
 
 
 We are looking for a dynamic and customer-focused
 
 Relationship Manager
 
 to build and maintain strong relationships with clients. The role involves understanding client needs, providing tailored solutions, and ensuring high levels of satisfaction and retention. The ideal candidate will act as the primary point of contact for clients, fostering trust and driving business growth.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Develop and maintain long-term relationships with clients to drive loyalty and repeat business.
 </li>
 <li>
 Identify client needs and recommend appropriate products or services.
 </li>
 <li>
 Serve as a trusted advisor by providing insights and solutions that align with client goals.
 </li>
 <li>
 Manage client portfolios, ensuring high satisfaction and proactive engagement.
 </li>
 <li>
 Collaborate with internal teams (sales, operations, product, finance) to deliver client solutions.
 </li>
 <li>
 Handle client inquiries, resolve issues promptly, and escalate complex concerns when needed.
 </li>
 <li>
 Identify new business opportunities through upselling, cross-selling, and referrals.
 </li>
 <li>
 Prepare regular reports on client activity, sales performance, and relationship status.
 </li>
 <li>
 Stay informed about market trends, competitor activities, and industry developments.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, Finance, or related field.
 </li>
 <li>
 
 [5+] years
 
 of experience in relationship management, sales, or client servicing
 </li>
 <li>
 Proven track record of achieving targets and managing key client accounts.
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills.
 </li>
 <li>
 Customer-centric mindset with strong problem-solving abilities.
 </li>
 </ul>
 
 
 
 
 
 Key Skills:
 
 
 <ul>
 <li>
 Client relationship management
 </li>
 <li>
 Business development and retention
 </li>
 <li>
 Consultative selling and negotiation
 </li>
 <li>
 Strategic communication and presentation
 </li>
 <li>
 Market and product knowledge
 </li>
 <li>
 Collaboration and team coordination
 </li>
 </ul>
 
 
</div>

Description This position is at a placement / broking level. Works alongside the client relationship and business development team in the placement of Health and Benefits insurance programs. Takes ownership of the renewal cycle for all placement activities pertaining to their assigned accounts ensuring the timely production of quotations coverage specifications prepares submissions presents submissions and negotiates with insurers to secure the best possible terms and coverage that meets the clients needs. Advises Account Managers and business development teams on which carrier to select and prepares and presents client proposals. Binds cover and quotes. Prepares periodic performance reports based on the analysis of client claims data and advises Account Managers on problematic areas of policy performance and cost saving opportunities within the overall goal of improving the health of the clients policy and the attractiveness of the clients risk to insurers. The Role <ul> <li>Provides coverage and program design advice and expertise to client relationship managers and business development team.</li> <li>Attends client meetings with the client relationship manager and or business development team on all renewals.</li> <li>Communication with client relationship and business development team regarding program program improvements overall insurance policy performance and highlighting problematic areas costsaving opportunities benchmarking of clients benefits and options on coverage changes.</li> <li>Analyses claims data and creates claims utilization reports</li> <li>Identify appropriate markets and work within Head of Placements placement strategy.</li> <li>Negotiates with carriers on prices and coverages.</li> <li>Works towards a multiyear plan of improving the health of clients insurance policies and making their risks more attractive to the market</li> <li>Provides updates on market regulatory changes and coverage enhancements (CHI)</li> <li>Assists as technical resource for less experienced placement team members.</li> <li>Complies with WTW guidelines and procedures; adherence to the Excellence Framework.</li> <li>Manage KPIs and SLAs</li> <li>Works with Placement Leader on carrier management framework and owns several key carrier relationships.</li> <li>Works with the placement leader to support the placement managers</li> </ul> Relationship Management <ul> <li>Liaise with clients in coordination with Client Account Managers and build strong relationships.</li> <li>Build and maintain strong relationships with insurers on multiple levels and channels.</li> <li>Understand clients business and risk appetite and look for solutions to deliver those needs through the provision of ongoing servicing.</li> <li>Draw on expertise from within H&B team as and when required.</li> <li>Maintain consistent / high quality touch points by phone and facetoface with clients in coordination with Client Account Managers.</li> <li>Participate in stewardship meetings (Renewals). </li><li>Support Client Management team in identifying and closing rounding opportunities.</li> <li>Work to annualised service plans that define engagement and timing of engagement with the client.</li> <li>Proactively work with operations and IT to ensure smooth delivery of daytoday servicing</li> </ul> Duties <ul> <li>Works with internal and external sources to identify opportunities to work collaboratively</li> <li>Supports the development of further business opportunities through service opportunitiesIncreases the standing of Willis Towers Watson as a service organisation in the eyes of internal and external clients.</li> </ul> Qualifications The Requirements <ul> <li>University Diploma or Bachelors Degree level education</li> <li>Working towards CII qualifications.</li> <li>IFCE certified.</li> <li>Relevant Health & Benefits experience and expertise.</li> <li>Proven track record of delivering high levels of client service.</li> <li>Skilled at building effective relationships at all levels with clients prospects and insurers.</li> <li>Fluent in English and Arabic verbal and written</li> <li>IT : Median knowledge of standard Microsoft packages is essential.</li> <li>Strong communication negotiation and influencing skills.</li> <li>Ability to represent WTW with integrity and credibility</li> <li>Experienced knowledge of insurance markets to deal effectively with client and WTW needs.</li> </ul> We are committed to equal employment opportunity and provide application interview and workplace adjustments and accommodations to all applicants. Required Experience: Manager Key Skills <ul> <li>Environmental Safety</li> <li>Fire Safety</li> <li>Benefits & Compensation</li> <li>Inspection</li> <li>Ims</li> </ul> Employment Type: Full-Time Experience: years Vacancy: 1

HB Senior Placement Manager

Almajdouie

Hotel Operations Manager Jobs in Al Olaya Summary: We are looking for a talented Female Sales Manager in Riyadh to drive sales strategies and manage client relationships. This role requires experience in the fitness equipment or health and wellness industry, where the candidate will lead sales initiatives and explore new business opportunities. Strong leadership, communication, and analytical skills are essential for success in this position.Summary: Drive sales and enhance customer experience as a Brand Sales Manager in Riyadh, Saudi Arabia. The ideal candidate excels in vendor relationship management, customer engagement, and inventory optimization. You will lead a cross-functional sales team, ensuring product solutions align with corporate goals and drive business growth. Strong problem-solving skills and strategic thinking are essential for success in this role.

Hotel Operations Manager Jobs in Al Olaya

Sscegypt

Our client is looking for Client Care Manager who can serves as a leader within the Client Care Team, ensuring exceptional service and support for clients. This role is responsible for managing client inquiries, resolving issues, and enhancing the overall client experience while maintaining compliance with regulatory standards set by the Capital Market Authority. The Manager will also mentor team members and drive process improvements.KEY RESPONSIBILITIESKey Accountabilities1. Client Interaction Management<ul><li>Lead & manage client calls, ensuring prompt and accurate responses to inquiries and concerns.</li><li>Facilitate clear and open lines of communication between clients and the company, ensuring that all inquiries and concerns are addressed promptly and accurately.</li><li>Implement a structured process for managing escalated client issues, ensuring timely resolutions while maintaining a high level of client satisfaction and trust.</li></ul>2. Client Accounts Management Responsibilities<ul><li>Lead collaboration efforts with Relationship Managers (RMs) to ensure accurate and timely account openings, overseeing the collection and verification of all necessary documentation.</li><li>Enforce & establish a comprehensive checklist of required documentation for account openings, ensuring all necessary forms are completed and signed.</li><li>Conduct thorough reviews of client documents to verify authenticity and ensure compliance with regulatory standards, including identification, proof of address, and financial disclosures.</li><li>Maintain organized records of all client documentation, ensuring easy retrieval for audits and compliance checks, thereby upholding the integrity of client data.</li><li>Conduct comprehensive training sessions for junior staff on documentation requirements and account opening procedures, fostering a culture of continuous improvement and compliance within the team.</li></ul>3. Due Diligence and Compliance<ul><li>Supervise the efforts of Client care team and Relationship Managers (RMs) in conducting comprehensive due diligence searches in accordance with "Know Your Client" (KYC) policies, ensuring thorough and accurate client assessments.</li><li>Provide training and support to team members on compliance standards and KYC policies, reinforcing the importance of due diligence in client account management.</li><li>Ensure compliance with regulatory requirements and internal standards in all client interactions.</li><li>Stay updated on regulatory changes and industry best practices to adapt documentation requirements as necessary, ensuring ongoing compliance with the Capital Market Authority.</li></ul>4. Process Improvement<ul><li>Analyze current client account management processes to identify inefficiencies and areas for enhancement, ensuring optimal workflow and client satisfaction.</li><li>Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.</li><li>Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.</li><li>Conduct training sessions for team members on updated processes and procedures, ensuring that all staff are equipped with the necessary knowledge and skills to adapt to changes effectively.</li><li>Collaborate with other departments to streamline inter-departmental processes, enhancing overall efficiency and service delivery for clients.</li></ul>5. Information Security Obligations<ul><li>Comply with the corporate information security policies & procedures relevant to the role.</li><li>Preserve the:</li></ul>o Confidentiality of information by promising that data should only be accessed by authorized people.o Integrity of the information by safeguarding the accuracy and completeness of information and processing methods.o Availability of information, by ensuring that users under their control have access to information and associated assets when required.<ul><li>Protect organizational assets (information, software, hardware) against compromise.</li><li>Comply with Data Protection and Intellectual Property Rights legislation valid in KSA.</li></ul>JOB SPECIFICATIONQUALIFICATION<ul><li>Bachelor's degree in finance, Business Administration, Economics, or a related field.</li></ul>CERTIFICATION<ul><li>CME-1 Certification is required.</li></ul>EXPERIENCE<ul><li>Minimum of 8 years of experience in client care, customer service, or related roles, preferably within the financial services industry.</li><li>Proven track record in managing complex client relationships and resolving issues effectively</li><li>In-depth understanding of the regulatory landscape in Saudi Arabia, including compliance with CMA regulations.</li></ul>COMPETENCIES<ul><li>Exceptional Customer Service Skills</li><li>Strong Problem-Solving and Decision-Making Abilities.</li><li>Excellent Communication and Interpersonal Skills.</li><li>Attention to Detail and Quality Focus.</li><li>Ability to Multi-task in a Fast-Paced Environment.</li></ul><ul><li>Excellent command of Spoken and Written English Language.</li></ul>INTERNAL & EXTERNAL COMMUNICATION<ul><li>Regular interaction with RMs, Head of Business Development, and other departments to ensure cohesive client service.</li></ul>Important Note:<ul><li>The above is a partial list of duties; you may be expected to perform different tasks as necessary, suiting the business need to meet the overall business objectives.</li><li>The KPIs will be followed post acceptance.</li></ul>

Clients Care Manager

<div>
 
 
 Job Title:
 
 Account Manager - AON
 
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 
 
 
 
 
 
 
 Overview:
 
 
 
 The Account Manager serves as the primary liaison between clients and insurers, managing client accounts and delivering tailored insurance solutions. This role is responsible for assessing insurance needs, negotiating with insurers, maintaining compliance with Saudi Arabian regulations, and ensuring service excellence in every client interaction.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1. Client Relationship Management
 
 
 <ul>
 <li>
 Develop and maintain strong relationships with clients, understanding their insurance needs.
 </li>
 <li>
 Serve as the main point of contact for client inquiries, claims, policy renewals, and day-to-day servicing.
 </li>
 </ul>
 
 
 2. Placement
 
 
 <ul>
 <li>
 Analyze client risk exposures and recommend appropriate insurance products.
 </li>
 <li>
 Collaborate with insurance companies to negotiate competitive quotes and coverage terms.
 </li>
 <li>
 Prepare and present proposals, organize policy placements, and manage renewals.
 </li>
 </ul>
 
 
 3. Regulatory &amp; Compliance
 
 
 <ul>
 <li>
 Ensure all activities comply with Insurance Authority (IA) regulations and guidelines for insurance brokers.
 </li>
 <li>
 Maintain proper documentation and records.
 </li>
 <li>
 Stay updated on regulatory changes and their impact on the insurance industry.
 </li>
 </ul>
 
 
 4. Administration
 
 
 <ul>
 <li>
 Prepare reports, maintain client records, and ensure accurate policy documentation.
 </li>
 <li>
 Handle premium collection, invoicing, and resolve account discrepancies.
 </li>
 </ul>
 
 
 5. Business Development
 
 
 <ul>
 <li>
 Identify cross-selling and upselling opportunities.
 </li>
 <li>
 Participate in marketing initiatives, client meetings, and events.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Finance, Insurance, or a relevant field.
 </li>
 <li>
 Proven experience (2+ years) in insurance broking or insurance companies.
 </li>
 <li>
 Good understanding of the insurance market and IA regulatory landscape.
 </li>
 <li>
 Strong negotiation, communication, and presentation skills.
 </li>
 <li>
 Proficiency in Arabic and English.
 </li>
 </ul>
 
 
 
 
 
 
 
 Applicants must be legally eligible to work in Saudi Arabia and will be required to comply with all local labor laws and regulations. Aon is committed to supporting Saudization and encourages Saudi nationals to apply.
 
 
 
 
 
 
 About Aon:
 
 
 
 Aon is a leading global provider of risk management, retirement, and health solutions. Our teams empower clients with innovative solutions, backed by industry expertise and local market knowledge. At Aon, we foster an inclusive and collaborative workplace where everyone is encouraged to bring their best self to work. Join us to make an impact and grow your career as part of a world-class organization.
 
</div>

Account Manager

Maximus KSA | ماكسيموس السعودية

<div>
 
 Are you a strategic relationship builder who thrives on driving growth, deepening partnerships, and delivering excellence?
 
 
 We&rsquo;re looking for a
 
 Senior Account Manager
 
 to join our team &mdash; a seasoned professional who will manage our most valuable client relationships and serve as a trusted advisor to key stakeholders.
 
 
 In this senior role, you&rsquo;ll play a vital part in shaping account strategies, ensuring client satisfaction, and identifying opportunities for growth and innovation.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Serve as the main point of contact for key and large accounts.
 </li>
 <li>
 Develop a strong understanding of client goals, challenges, and industry dynamics.
 </li>
 <li>
 Build and execute tailored account plans to maximize revenue and profitability.
 </li>
 <li>
 Identify and capitalize on cross-sell and upsell opportunities.
 </li>
 <li>
 Collaborate with internal teams to deliver customized, high-quality solutions.
 </li>
 <li>
 Drive client retention through proactive engagement and strategic partnership.
 </li>
 <li>
 Represent the company in client meetings, industry events, and strategic discussions.
 </li>
 <li>
 Monitor account performance, prepare insights and reports for leadership.
 </li>
 <li>
 Mentor junior team members and promote best practices across the sales function.
 </li>
 <li>
 Uphold Maximus values, Code of Conduct, and diversity, equity, and inclusion commitments.
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Bring
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree
 
 in Business, Marketing, or related field.
 </li>
 <li>
 
 5+ years
 
 of proven success in sales and account management.
 </li>
 <li>
 Expertise in
 
 consultative and solution-based selling
 
 .
 </li>
 <li>
 Strong business acumen and analytical mindset.
 </li>
 <li>
 Excellent negotiation, communication, and presentation skills.
 </li>
 <li>
 Ability to think strategically, influence stakeholders, and drive measurable results.
 </li>
 <li>
 A collaborative leader who thrives in fast-paced, dynamic environments.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us
 
 
 <ul>
 <li>
 Work with a purpose-driven organization making a real impact.
 </li>
 <li>
 Collaborate with talented professionals across diverse functions.
 </li>
 <li>
 Competitive salary and performance-based incentives.
 </li>
 <li>
 Opportunities for leadership development and career growth.
 </li>
 </ul>
 
 
</div>

Senior Account Manager

Explore 1345+ Client relationship manager in Riyadh this November. Find roles across top companies and apply now to boost your career.

1345 client relationship manager jobs IN Riyadh

Relationship Manager

Relationship Manager

HB Senior Placement Manager

Hotel Operations Manager Jobs in Al Olaya

Clients Care Manager

Account Manager

Senior Account Manager