client relationship manager Jobs in Riyadh

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customer service operations manager - contact center - saudi national Jobs in Riyadh

customer service operations manager - contact center - saudi national

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customer care

FAST FIT EMS

<div>
 We are looking for a Female
 
 Customer Care Specialist &ndash;
 
 to join our team.
 
 
 
 About Us:
 
 
 
 Founded in 2019, Fast Fit EMS Fitness has rapidly grown to become a prominent name in the fitness industry. Our commitment to excellence and innovation has led to the expansion of 11 clubs in major cities across Saudi Arabia. We take pride in offering top-tier EMS training and fostering career growth opportunities for our employees.
 
 
 Key Skills:
 
 
 <ul>
 <li>
 The ideal candidate is driven, persuasive, and motivated.
 </li>
 <li>
 To achieve sales targets while delivering excellent customer service.
 </li>
 <li>
 Handle customer requests through phone or email (Arabic and English).
 </li>
 <li>
 Excellent communication skills verbally and in writing.
 </li>
 <li>
 Work experience in Sales will be an added advantage.
 </li>
 <li>
 Strong phone contact handling skills and active listening.
 </li>
 <li>
 Ability to multitask, prioritize and manage time effectively.
 </li>
 <li>
 Contribute to a positive work environment by interacting politely and professionally.
 
 
 </li>
 </ul>
 At Fast Fit EMS Fitness, we believe in investing in the growth of our employees. we provide comprehensive internal training to equip you with the necessary skills and knowledge for success.
 
 
 If you are excited about joining the beauty and fitness industry and eager to make a positive impact, we want to hear from you!
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 1 Year experience
 </li>
 <li>
 A bachelor's degree is preferred.
 </li>
 <li>
 Dedicated and passionate about assisting customers.
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Ability to work in a fast-paced environment.
 </li>
 <li>
 Polished and professional demeanor.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 5 working days
 </li>
 <li>
 High commissions
 </li>
 <li>
 Competitive salaries, benefits, and incentives.
 </li>
 <li>
 Comprehensive health coverage.
 </li>
 <li>
 Exceptional work environment.
 </li>
 <li>
 Specialized training.
 </li>
 <li>
 Career growth opportunities.
 </li>
 <li>
 Opportunities on a global level.
 </li>
 <li>
 30 days of paid annual leave.
 </li>
 </ul>
</div>

Customer Care

Fast Fit

<div><div>We are looking for a Female Customer Care Specialist &ndash; to join our team.</div><div></div><div> 
About Us:</div><div> 
Founded in 2019, Fast Fit EMS Fitness has rapidly grown to become a prominent name in the fitness industry. Our commitment to excellence and innovation has led to the expansion of 11 clubs in major cities across Saudi Arabia. We take pride in offering top-tier EMS training and fostering career growth opportunities for our employees.</div><div></div><div> 
Key Skills: 
</div><ul><li>
The ideal candidate is driven, persuasive, and motivated. 
</li><li>
To achieve sales targets while delivering excellent customer service. 
</li><li>
Handle customer requests through phone or email (Arabic and English). 
</li><li>
Excellent communication skills verbally and in writing. 
</li><li>
Work experience in Sales will be an added advantage. 
</li><li>
Strong phone contact handling skills and active listening. 
</li><li>
Ability to multitask, prioritize and manage time effectively. 
</li>
Contribute to a positive work environment by interacting politely and professionally. 
<li>
</li></ul><div>
At Fast Fit EMS Fitness, we believe in investing in the growth of our employees. we provide comprehensive internal training to equip you with the necessary skills and knowledge for success.</div><div></div><div> 
If you are excited about joining the beauty and fitness industry and eager to make a positive impact, we want to hear from you!</div><div></div><h3 class="jobSectionHeader"> 
Requirements</h3><ul><li>
1 Year experience 
</li><li>
A bachelor's degree is preferred. 
</li><li>
Dedicated and passionate about assisting customers. 
</li><li>
Strong communication and interpersonal skills 
</li><li>
Ability to work in a fast-paced environment. 
</li><li>
Polished and professional demeanor.</li></ul><div></div><h3 class="jobSectionHeader"> 
Benefits</h3><div></div><div> 
<ul><li>
5 working days 
</li><li>
High commissions 
</li><li>
Competitive salaries, benefits, and incentives. 
</li><li>
Comprehensive health coverage. 
</li><li>
Exceptional work environment. 
</li><li>
Specialized training. 
</li><li>
Career growth opportunities. 
</li><li>
Opportunities on a global level. 
</li><li>
30 days of paid annual leave.</li></ul></div></div><div></div>

Majid Al Futtaim

<div>
 
 
 About the job
 
 
 
 
 
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Customer Care Representative | MAF LifeStyle | Customer Care
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 Role Purpose: The Customer Care Representative is responsible for maximizing company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager. Process all customer requests accurately and efficiently. Focus on meeting the customer&rsquo;s expectations by utilizing all resolution options,
 </li>
 <li>
 Communicate pertinent information to all Contact Center associates. Communicate effectively and efficiently with all company associates and business contacts. Maintain an awareness and remain sensitive to the business demands and limitations of the Distri
 </li>
 <li>
 Actively participate in regular team meetings and leadership meetings, as required. Promote a keen sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.
 </li>
 <li>
 Leads the Way &ndash; Is able to prioritize work based on urgency and impact. Is able to communicate objectives in a clear manner. Reaches out to colleagues for support as and when needed to ensure timely delivery of objectives. Takes initiative to create posit
 </li>
 <li>
 Thinks Group &ndash; Understands how and where own role / work fits in the overall company. Demonstrates willingness and ability to collaborate. Actively achieves targets. Communicates well with colleagues. Listens attentively. Does not shy away from collaborate
 </li>
 <li>
 E-Commerce channel to achieve the yearly financial target. All CRM cases to be acknowledged within 24 hours, solution provided within 48 hours, resolved within 72 hours. All customers request through multiple channels are acknowledged within 1 hour.
 </li>
 <li>
 Possess a complete understanding of training and communication resources relevant to the position.
 </li>
 <li>
 Participate in ongoing training regarding technology upgrades and new systems applicable to the position.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 
 
 
 <ul>
 <li>
 High School Certificate
 </li>
 <li>
 Retail or sales background
 </li>
 <li>
 English &amp; Arabic speaker
 </li>
 <li>
 Minimum 1 year of experience in Customer services
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Customer Care Representative

Ethra Human Resources

We are seeking a highly motivated Customer Care & Complaints Manager to lead our support operations and ensure exceptional customer experience. The ideal candidate will manage a team handling customer inquiries and complaints, with a focus on quality, responsiveness, and compliance with SAMA regulations. This role requires prior experience in fintech or banking, strong communication skills, and hands on familiarity with CRM tools like Zendesk or ZohoDesk. The candidate will be responsible for setting service standards, improving internal processes, and reporting key KPIs. Responsibilities <ul> <li>Build and optimize customer service policies and procedures</li> <li>Handle escalated complaints and ensure timely resolutions</li> <li>Ensure compliance with SAMA complaint handling regulations</li> <li>Track KPIs like CSAT, resolution time, and SLA compliance</li> <li>Collaborate with technical, product, and legal teams on service improvement</li> <li>Maintain customer feedback loops and suggest enhancements</li> <li>Prepare regular reports and present findings to senior management</li> </ul> Requirements <ul> <li>Experience: 3-5 years in customer service management</li> <li>Preferred Industry: Fintech / Banking / Lending / Regulated Services</li> <li>Language: Arabic (Fluent), English (Good)</li> <li>Tools: CRM, Helpdesk Platforms (Zendesk, ZohoDesk, etc.)</li> <li>Education: Bachelor's Degree (Business, IT, or related field)</li> </ul>

Customer Care Manager

HALA

<div>
 
 
 Who Are We
 
 
 
 
 HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
 
 
 
 HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
 
 
 
 Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
 
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s Degree in business, finance or equivalent field of studies
 
 
 
 Experience
 
 
 
 Minimum of 2 years of experience in customer service or support roles, preferably within the fintech or financial services industry with an experience in CRM systems and customer service software.
 
 
 
 Skills
 
 
 
 
 &nbsp;&nbsp;
 
 
 
 Computer Skills: Advanced in relevant software and tools (e.g., CRM systems, Microsoft Office Suite).
 
 
 Languages: Fluent in English and Arabic
 
 
 Advanced understanding of fintech products, services, and regulatory environment, excellent leadership and team management capabilities, and exceptional analytical and problem-solving skills.
 
 
 
 Core Competencies
 
 
 
 Self-Actualization &amp; Fulfilment: Proficiency Level &ndash; ADVANCED
 
 
 Team Synergy &amp; Development: Proficiency Level - ADVANCED
 
 
 Entrepreneurial Mindset &amp; Drive: Proficiency Level - ADVANCED
 
 
 Business Acumen &amp; Diligence: Proficiency Level - ADVANCED
 
 
 &nbsp;
 
 
 
 JOB-SPECIFIC
 
 
 <ul>
 <li>
 Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.
 </li>
 <li>
 Provide accurate information and assistance regarding fintech products, services, and transactions.
 </li>
 <li>
 Gather and analyze customer feedback to identify areas for improvement in products and services.
 </li>
 <li>
 Participate in training and development programs to enhance customer service skills.
 </li>
 <li>
 Contribute to the development and improvement of customer service policies and procedures.
 </li>
 <li>
 Achieve high levels of customer satisfaction by providing timely and effective support.
 </li>
 <li>
 Provide actionable feedback to improve products, services, and customer service processes.
 </li>
 <li>
 Participate into the initiatives to enhance the overall customer experience.
 </li>
 </ul>
 
 
 
 &nbsp;
 
 
 What We Offer You
 
 
 
 We believe you will love working at HALA!
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
 </li>
 <li>
 We offer highly competitive compensation packages, including the potential for shares.
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
 </li>
 <li>
 You will be given a lot of responsibility and trust.&nbsp;We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
 </li>
 </ul>
 &nbsp;
 
 If you think you have what it takes to join a remarkable team #apply_now&nbsp;
 
 
 &nbsp;
 
</div>

Customer Care specialist

Axios International

<div>Position: Customer Care Coordinator 
Position Purpose 


The Customer Care Coordinator plays a vital role in supporting and managing Patient Support Programs, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey. 


The coordinator serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the coordinator brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patient&rsquo;s experience convenient and compliant. 


At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve. 
Duties and Responsibilities 

<ul>
<li>Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.</li>
<li>Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.</li>
<li>Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.</li>
<li>Maintain accurate, complete patient files, prepared for timely submission in line with project standards.</li>
<li>Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.</li>
<li>Ensure patients receive their medications efficiently and without delay.</li>
<li>Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.</li>
<li>Maintain and update electronic records related to patient data and quality assurance.</li>
<li>Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.</li>
<li>Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).</li>
<li>Perform administrative duties related to program operations and general office support.</li>
<li>Utilize Axios&rsquo; Patient Management System (PMS) exclusively for all program activities.</li>
<li>Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.</li>
<li>Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.</li>
<li>Promote awareness of escalation protocols for any deviations or non-compliance issues.</li>
<li>Support governance and operational monitoring activities across all Axios programs.</li>
<li>Perform additional duties as assigned by your line manager</li></ul> 


 Relationships 

<ul>
<li>Work closely with the Line Manager and the assigned program team.</li>
<li>Work with the related divisions of Axios.</li>
<li>Maintain ongoing and frequent communication with Axios staff.</li>
<li>External Partners.</li></ul> 


Competencies 

<ul>
<li>Application of job knowledge.</li>
<li>Concern for order and quality.</li>
<li>Adaptability and flexibility.</li></ul> 


Educational Background and Experience 

<ul>
<li>A Degree or Diploma in any medical background or social work is ideal</li>
<li>0-1 year of working experience in a healthcare or scientific field or NGO is ideal</li>
<li>Experience in data monitoring and management is an advantage, though not required.</li>
<li>Experience coordinating and handling logistics/supply chain is an advantage, though not required.</li>
<li>Experience in customer service management</li></ul> 


Job Circumstances 
<ul>
<li> 
The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.</li>
<li>Flexibility in ability to travel as well as working hours is essential.</li></ul></div>

Customer Care Coordinator (KSA)

Supertech Group

<div>Do you want to love what you do at work? Do you want to make a difference, an impact, and transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
If yes, then this is the job you are looking for , webook.com is Saudi&rsquo;s #1 event ticketing and experience booking platform in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion in sales.
The Director of End-User Experience &amp; Care is responsible for designing and executing a comprehensive customer care strategy that drives satisfaction, loyalty, and advocacy across all user touchpoints. This leader will oversee the customer service function globally, build and manage a high-performing multi-market care team, and implement scalable systems that ensure seamless end-to-end experiences for every user interacting with webook.com &mdash; from booking to event day and beyond.
This is not a traditional &ldquo;support&rdquo; role. It&rsquo;s about building a world-class care ecosystem that turns every customer interaction into an opportunity to strengthen the brand and grow lifetime value.
Key Responsibilities:<ul>
<li>
Develop and execute a global end-user care strategy that aligns with webook.com&rsquo;s vision and customer promise.</li>
<li>Establish measurable care KPIs including CSAT, NPS, first-contact resolution, and response time.</li>
<li>Build a multi-market care framework that accounts for regional differences (language, culture, event type, payment behavior).</li>
<li>Collaborate with marketing, operations, and tech to design consistent customer journeys across web, app, and offline experiences.</li>
<li>Oversee daily operations of customer care teams (in-house and outsourced), ensuring 24/7 coverage where needed.</li>
<li>Lead the implementation of CRM and CX management platforms (e.g., Zendesk, Freshdesk, or Salesforce Service Cloud).</li>
<li>Define and document SOPs, SLAs, and escalation flows across all care channels (chat, email, social, call center, and on-ground event support).</li>
<li>Ensure all communication &mdash; automated or human &mdash; reflects webook.com&rsquo;s tone of voice and values.</li>
<li>Partner with Product, Design, and Marketing to analyze friction points across the user journey and implement improvements.</li>
<li>Use data analytics and customer feedback loops to influence product and policy decisions.</li>
<li>Design and oversee proactive support systems (FAQs, help centers, chatbots, AI assistants) that empower users to self-serve effectively.</li>
<li>Introduce VOC (Voice of Customer) programs to continuously gather and act on insights.</li>
<li>Recruit, train, and mentor a global customer care leadership team.</li>
<li>Build a service culture that celebrates empathy, problem-solving, and accountability.</li>
<li>Design quarterly CX training programs for all front-facing departments.</li>
<li>Promote a &ldquo;care is marketing&rdquo; philosophy &mdash; transforming every service interaction into a retention and upselling opportunity.</li>
<li>Establish dashboards to track CX metrics and trends across markets.</li>
<li>Report regularly to the COO and C-suite on insights, patterns, and actionable improvements.</li>
<li>Own the customer care budget and resource allocation strategy.</li>
<li>Collaborate with finance and product teams to quantify the ROI of customer satisfaction and retention initiatives.</li>
<li>Own the restructuring and modernization of the customer care infrastructure to transform customer interactions into a reliable, decision-grade intelligence engine for leadership.</li>
<li>Establish a robust CX data architecture across all care tools including Zendesk, Exacall, CRM, and any telephony or chat systems, ensuring accurate, consistent, and automated data capture.</li>
<li>Design and enforce standardized reporting frameworks covering case volumes, resolution drivers, escalation patterns, agent productivity, backlog health, and recurring customer pain points across markets.</li>
<li>Build executive-level dashboards that translate raw care data into clear insights for leadership, highlighting systemic issues, product gaps, operational bottlenecks, fraud patterns, and experience risks.</li>
<li>Ensure leadership has real-time and periodic visibility into customer sentiment trends, incident root causes, and operational performance without dependency on manual reporting.</li>
<li>Partner with Product, Tech, Marketing, and Operations to ensure customer care data directly informs roadmap prioritization, policy changes, and experience improvements.</li>
<li>Introduce advanced analytics and tagging methodologies to classify cases by intent, severity, and business impact, enabling proactive interventions rather than reactive support.</li>
<li>Hold full accountability for data accuracy, reporting quality, and insight relevance, ensuring customer care is treated as a strategic intelligence function, not a reactive service desk.</li>
</ul>
Requirements<ul>
<li>
Bachelor&rsquo;s degree in Business, Communications, or a related field (MBA preferred).</li>
<li>10+ years of experience in customer experience, service operations, or digital support leadership, preferably in e-commerce, ticketing, travel, or super-app environments.</li>
<li>Proven record of building and scaling multi-market care operations.</li>
<li>Strong understanding of CRM tools, AI chat systems, and customer data analytics.</li>
<li>Exceptional communication and people-leadership skills.</li>
<li>Fluency in English required; Arabic and/or French is a plus.</li>
<li>Passion for entertainment, travel, and creating memorable experiences.</li></ul></div>

Director of End-User Experience & Care

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Customer Care Coordinator (KSA)

Director of End-User Experience & Care