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director of customer experience

Lucidya | لوسيديا

<div>
 The Director of Customer Experience is a strategic leadership role responsible for defining and executing initiatives that enhance the entire customer journey, drive retention, and maximize customer lifetime value. This role bridges the gap between customer needs and business objectives, ensuring a customer-centric culture across the organization.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Strategic Planning: Define and lead the overall CX strategy, focusing on driving product adoption, customer retention, and expansion opportunities (upsell/cross-sell)
 </li>
 <li>
 Team Leadership &amp; Management: Build, mentor, and manage a high-performing team of Customer Success Managers (CSMs) and support professionals. Foster a culture of excellence and customer advocacy
 </li>
 <li>
 Customer Journey Optimization: Map and analyze the entire customer journey, from onboarding to renewal, to identify pain points and implement improvements for a seamless experience
 </li>
 <li>
 Data Analysis &amp; Performance Metrics: Own and monitor key performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Lifetime Value (CLV), and Annual Recurring Revenue (ARR). Use data-driven insights to inform strategies and executive reporting
 </li>
 <li>
 Cross-Functional Collaboration: Collaborate closely with Product, Sales, Marketing, and Engineering teams to ensure a unified approach to customer interactions and advocate for product enhancements based on customer feedback
 </li>
 <li>
 Process &amp; Operational Excellence: Implement scalable processes and systems, including automation and AI-driven support, to optimize customer experiences and operational efficiency
 </li>
 <li>
 Crisis Management &amp; Advocacy: Address complex customer issues and escalations promptly, while acting as the "voice of the customer" within the company to ensure customer needs are met and relationships are maintained.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Experience: 8-10+ years of experience in customer-facing or post-sales leadership roles within a B2B SaaS environment. Experience in scaling teams and operations during company growth is highly valued
 </li>
 <li>
 Education: A bachelor's degree in Business Administration, Marketing, or a related is required, with an MBA or relevant professional certifications (e.g., CCXP) is a plus
 </li>
 <li>
 Technical Skills: Proficiency with CRM software (e.g., Salesforce, HubSpot), customer success platforms (e.g., Gainsight), and data analytics and reporting tools (e.g., Tableau, Power BI)
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Leadership &amp; Communication: Exceptional interpersonal, presentation, and team management skills
 </li>
 <li>
 Strategic &amp; Analytical Thinking: Ability to synthesize complex data and feedback into actionable strategies and make data-driven decisions
 </li>
 <li>
 Empathy &amp; Problem-Solving: A genuine obsession for the customer experience and the ability to identify and resolve root causes of issues
 </li>
 <li>
 Adaptability: The ability to navigate rapid technological shifts and evolving customer expectations is crucial.
 </li>
 </ul>
</div>

Director of Customer Experience

Lucidya

<div>The Director of Customer Experience is a strategic leadership role responsible for defining and executing initiatives that enhance the entire customer journey, drive retention, and maximize customer lifetime value. This role bridges the gap between customer needs and business objectives, ensuring a customer-centric culture across the organization.<h3 class="jobSectionHeader">
Roles &amp; Responsibilities</h3><ul>
<li>Strategic Planning: Define and lead the overall CX strategy, focusing on driving product adoption, customer retention, and expansion opportunities (upsell/cross-sell).</li>
<li>Team Leadership &amp; Management: Build, mentor, and manage a high-performing team of Customer Success Managers (CSMs) and support professionals. Foster a culture of excellence and customer advocacy.</li>
<li>Customer Journey Optimization: Map and analyze the entire customer journey, from onboarding to renewal, to identify pain points and implement improvements for a seamless experience.</li>
<li>Data Analysis &amp; Performance Metrics: Own and monitor key performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Lifetime Value (CLV), and Annual Recurring Revenue (ARR). Use data-driven insights to inform strategies and executive reporting.</li>
<li>Cross-Functional Collaboration: Collaborate closely with Product, Sales, Marketing, and Engineering teams to ensure a unified approach to customer interactions and advocate for product enhancements based on customer feedback.</li>
<li>Process &amp; Operational Excellence: Implement scalable processes and systems, including automation and AI-driven support, to optimize customer experiences and operational efficiency.</li>
<li>Crisis Management &amp; Advocacy: Address complex customer issues and escalations promptly, while acting as the &quot;voice of the customer&quot; within the company to ensure customer needs are met and relationships are maintained.</li>
</ul>
Requirements<h3 class="jobSectionHeader">
Experience</h3><ul>
<li>Experience: 8-10+ years of experience in customer-facing or post-sales leadership roles within a B2B SaaS environment. Experience in scaling teams and operations during company growth is highly valued.</li>
<li>Education: A bachelor's degree in Business Administration, Marketing, or a related is required, with an MBA or relevant professional certifications (e.g., CCXP) is a plus.</li>
<li>Technical Skills: Proficiency with CRM software (e.g., Salesforce, HubSpot), customer success platforms (e.g., Gainsight), and data analytics and reporting tools (e.g., Tableau, Power BI).</li>
</ul><h3 class="jobSectionHeader">Soft Skills</h3><ul>
<li>Leadership &amp; Communication: Exceptional interpersonal, presentation, and team management skills.</li>
<li>Strategic &amp; Analytical Thinking: Ability to synthesize complex data and feedback into actionable strategies and make data-driven decisions.</li>
<li>Empathy &amp; Problem-Solving: A genuine obsession for the customer experience and the ability to identify and resolve root causes of issues.</li>
<li>Adaptability: The ability to navigate rapid technological shifts and evolving customer expectations is crucial.</li></ul></div>

Qiddiya | القدية

<div>
 
 Qiddiya is Saudi Arabia's future capital of entertainment, sports, and culture&mdash;a 360 km&sup2; mega-project just outside Riyadh. This dynamic environment features everything from F1-grade racetracks to innovative theme parks. As we accelerate towards becoming a world-class destination, we are looking for talented individuals to help shape our journey. If you are passionate about building iconic projects and making a lasting impact, Qiddiya is the place for you.
 
 
 
 Qiddiya aspires to be one of the top cities in the world known for mobility and seamless journeys both regionally and within the city. Qiddiya will be connected to Riyadh and beyond with metro and high-speed rail services. Contract Director within the Regional Links team will be responsible for leading the procurement of a very large PPP contract. Overseeing the work of transaction advisors with technical, financial and legal teams, Contract Director will ensure timely delivery of an ambitious procurement programme delivered within a PSP framework.
 
 
 The Contract Director will apply technical and commercial expertise, as well as knowledge of the Saudi PPP landscape, representing the project owner through the planning and execution of the procurement phase.
 
 
 
 Position Overview:
 
 
 
 The Director of Contract Management for EPC+F (Engineering, Procurement, Construction, and Financing) in Transportation is responsible for managing and overseeing all aspects of the contract life cycle for critical transportation projects. This role includes strategic planning, procurement processes, risk evaluation, and ensuring compliance with established frameworks while driving project success.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Collaborating with advisors and stakeholders throughout the development of tender and project documentation including the project agreement, and all commercial and technical requirements
 </li>
 <li>
 Supporting the execution of the procurement phase, including solicitation, receipt and evaluation of bids, and negotiations with bidders leading to contract award
 </li>
 <li>
 Representing the Project Owner in engagement with a wide range of internal and external stakeholders and securing of required approvals
 </li>
 <li>
 Ensuring that safety is put in first place in the development of the requirements, tender documents, construction programme and methodology
 </li>
 <li>
 Focusing on customer experience in the development of the requirements and tender documents
 </li>
 <li>
 Managing the interface between the EPC and PPP contract packages ensuring that risks are mitigated and a balanced risk allocation is achieved
 </li>
 <li>
 Leading and mentoring the junior members of the team, transferring knowledge and experience
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 <ul>
 <li>
 Degree and/or post graduate degree qualifications with minimum 15 years of experience in managing tender process for large infrastructure PPP projects. Rail and transport and rail operations experience is preferred
 </li>
 <li>
 Extensive experience in managing EPC+F contracts, particularly in the rail sector
 </li>
 <li>
 Strong knowledge of project management principles, contract law, and procurement processes
 </li>
 <li>
 Proven track record of successful negotiations and stakeholder engagement
 </li>
 <li>
 Experience in the GCC region is preferred
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Offering a comprehensive compensation and benefits package.
</div>

Director - Contract - EPC+F - Regional Links - Transportation - 20004046 - CDU8

<div>
 Qiddiya Investment Company (QIC) is seeking a highly experienced and design-literate Executive Director - Transport Hubs to lead the planning, design management, and delivery of all major transport facilities across the Qiddiya development.
 
 
 This role will have overarching responsibility for a portfolio of complex transport-related projects, including multimodal stations, interchanges, terminals, and supporting infrastructure that form critical components of the city's mobility network and will becomes pivotal places within the public realm and customer experience for visitors to Qiddiya.
 
 
 The Executive Director will operate at both strategic and delivery levels, setting design direction, overseeing engineering integration, and ensuring safe, timely, and coordinated project execution. This includes building team culture, leading project governance, overseeing multidisciplinary teams, and serving as the key interface between architecture, engineering, transport planning, and construction delivery. The role is expected to balance operational requirements with architectural and public space quality, acting as a connector across design and technical domains.
 
 
 Drawing on a background in both architecture and infrastructure delivery, you will oversee the delivery of high-profile metro, rail, public transport station and associated public domain programs leading the full asset lifecycle. This includes early-stage planning and feasibility, through procurement, construction, commissioning, and operational handover.
 
 
 The position plays a key leadership role in shaping the future of Qiddiya's transport system, ensuring that hubs and interchanges are not only technically functional but also embedded in the broader civic and urban contexts supporting a seamless, intuitive, and high-quality customer experience.
 
 
 Define and lead delivery of station and interchange infrastructure across Qiddiya
 
 
 Coordinate integration of transport components (e.g., metro stations, rail platforms, bus terminals, public domain elements) into the urban masterplan with spatial and functional coherence.
 
 
 Manage multi-disciplinary teams of architects, engineers, transport planners, and contractors through all project phases.
 
 
 Consider the customer experience in all facets of planning, delivery and operations and embed the customer team in all interchange planning
 
 
 Consider phased delivery over time and the possible need for interim measures to be in place as surrounding precinct assets are progressively opened.
 
 
 Collaborate across all districts of Qiddiya and understand district needs, land use mix, customer access needs, peak and normal visitation flows and the mobility solutions that lead to success.
 
 
 Balance architectural quality, structural performance, accessibility, and passenger flow in design and execution.
 
 
 Establish divisional design standards, procurement strategies, and technical governance.
 
 
 Oversee connectivity across modes&mdash;rail, metro, road, autonomous vehicles, cycling, and pedestrian networks.
 
 
 Lead program-level oversight on cost, risk, schedule, quality, and safety
 
 
 Coordinate with government, regulators, infrastructure partners for approvals and compliance
 
 
 Advise executive leadership on strategic phasing, prioritization, and operational readiness.
 
 
 Engage with government agencies, regulatory bodies, and delivery partners to secure approvals and maintain compliance.
 
 
 Ensure technical performance, spatial quality, accessibility, and user experience are appropriately balanced in all transport-related assets.
 
 
 
 Requirements
 
 
 
 Demonstrated ability to manage cross-disciplinary teams and interface between design ambition and technical delivery.
 
 
 Proven experience leading complex projects blending both transport infrastructure with civic-scaled public domain, place making, activation and customer experience outcomes.
 
 
 Familiarity with project governance, stakeholder engagement, and regulatory coordination.
 
 
 Strong collaborator and proven ability to build quality internal team and external stakeholder relationships.
 
 
 Ability to balance program-wide oversight with attention to project-level design, functionality, and constructability.
 
 
 Effective communication skills with both technical and non-technical stakeholders.
 
 
 18 years of experience leading complex transport-related projects, including significant public transport buildings or interchanges.
 
 
 Degree in Architecture (preferred) or Engineering postgraduate qualification preferred.
 
 
 
 Benefits
 
 
 
 Competitive salary and attractive benefits package
</div>

Executive Director - Transport Hubs - 20003721 CDU5

هيئة التأمين | Insurance Authority

<div>
 
 
 Job Overview
 
 
 
 This role is conducted within the vision, mission, and strategic plan of the Insurance Authority. Serving as the enterprise&rsquo;s subject-matter authority on fraud analytics and investigation, the Expert of Anti-fraud safeguards financial integrity by translating complex data into actionable intelligence and resilient controls. Reporting to the Anti-fraud Director, this role will anticipate and neutralise emerging fraud typologies, orchestrate high-stakes investigations, and embed cutting-edge detection capabilities across all channels. By aligning practice with regulatory mandates and Board-defined risk appetite, the position fortifies customer trust, revenue, and brand standing. Continuous innovation, external collaboration, and knowledge transfer ensure the organisation remains ahead of an evolving threat landscape and the associated operational and reputational risks.
 
 
 
 
 
 
 Responsibilities and Tasks
 
 
 <ul>
 <li>
 Analyse large-scale transactional and behavioural data sets to identify emerging fraud typologies and quantify enterprise exposure across digital and branch channels.
 </li>
 <li>
 Develop and continuously tune statistical models, business-rules, and machine-learning features within the corporate fraud-monitoring platform in partnership with Data Science and IT.
 </li>
 <li>
 Lead deep-dive investigations of high-value or complex fraud alerts, collect evidence, document findings, and recommend loss-recovery or customer-remediation actions.
 </li>
 <li>
 Liaise with Legal Counsel and external law-enforcement to compile case files, submit incident reports, and provide expert testimony where criminal or civil action is pursued.
 </li>
 <li>
 Recommend enhancements to preventive and detective controls&mdash;such as KYC, device intelligence, velocity limits, and step-up authentication&mdash;and coordinate technical implementation with IT Security.
 </li>
 <li>
 Validate control effectiveness through scenario testing, red-team simulations, and back-testing, ensuring residual risk remains within Board-approved appetite levels.
 </li>
 <li>
 Prepare concise dashboards, root-cause analyses, and thematic reports for the Anti-fraud Director and business-line owners, highlighting key metrics, trends, and emerging threats.
 </li>
 <li>
 Advise product managers, marketing teams, and operations leaders on fraud-risk implications of new features, campaigns, and third-party integrations during design-review forums.
 </li>
 <li>
 Maintain up-to-date knowledge of regional regulations (e.g., AML, CTF, data privacy) and translate requirements into internal standards, procedures, and playbooks.
 </li>
 <li>
 Deliver targeted training, awareness sessions, and coaching to frontline staff to strengthen first-line detection capability and foster a culture of fraud-risk ownership.
 </li>
 <li>
 Evaluate new analytics tools, consortium data feeds, and vendor solutions, preparing cost-benefit analyses and pilot-test plans to inform investment decisions.
 </li>
 <li>
 Perform other job duties as assigned.
 </li>
 </ul>
 
 
 
 
 
 Job requirements
 
 
 
 
 Educational Qualifications (required)
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business Administration, Finance, Accounting, or related field
 </li>
 <li>
 Master&rsquo;s degree preferred
 </li>
 </ul>
 
 
 Certifications (required)
 
 
 <ul>
 <li>
 Relevant certification is preferred
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 4+ years with Bachelor&rsquo;s degree, 2+ years with Master&rsquo;s degree
 </li>
 <li>
 Position relevant experience is required.
 </li>
 </ul>
 
 
 Language
 
 
 <ul>
 <li>
 English (C1), Arabic (C2)
 </li>
 </ul>
 
 
 
 
 
 Competencies required
 
 
 
 
 Core competencies
 
 
 <ul>
 <li>
 Ethics &amp; Integrity
 </li>
 <li>
 Effective Communication
 </li>
 <li>
 Collaboration &amp; Horizontality
 </li>
 <li>
 Personal Competence
 </li>
 <li>
 Analysis and Problem Solving
 </li>
 </ul>
 
 
 Technical competencies
 
 
 <ul>
 <li>
 Fraud Governance
 </li>
 <li>
 Risk Analytics and Mapping
 </li>
 <li>
 Investigation Tools and Methods
 </li>
 <li>
 Fraud Policy Development
 </li>
 <li>
 Sector Anti-Fraud Awareness
 </li>
 </ul>
</div>

Expert of Anti-fraud

GE Vernova

<div><div><div>GE Vernova is seeking an experienced Regional Sales Director for its Consulting Services business in the sub-region of Saudi Arabia, Kuwait and Bahrain, a role that is pivotal in driving the Middle East T&uuml;rkiye and Africa META region's business development and commercial strategy. Reporting to the META Regional Leader, the Director will be instrumental in creating demand and maximizing revenue through increased orders. This role involves not only developing and executing a robust business development strategy but also acting as an active partner to external customers, industry groups, and within GE Vernova, itself. A significant part of the role is promoting consultative advisory engagements with external customers on energy transition and decarbonization solutions, aiming to drive enterprise value. The successful candidate will need to identify and shape the current and emerging techno-economic needs of customers, enhancing GE Vernova's strategic and tactical product and service offerings. This position requires a blend of expertise in relationship management, strategic planning, and a deep understanding of power systems, generation technologies, energy system architecture, transmission and distribution grids and the overall energy sector particularly in the context of energy transition and decarbonization.<h1 class="jobSectionHeader">
Job Description</h1>
Essential Functions/Responsibilities:<ul><li>
Actively drive business development in the sub-region of Saudi Arabia, Kuwait and Bahrain delivering orders targets.</li><li>
Execute the commercial strategy in the sub-region focusing on customer segmentation, competitive differentiation, and key stakeholder access.</li><li>
Execute the growth strategy of Consulting Services with a focus on the sub-region via consulting engagements aligned with the priorities and growth of GE Vernova.</li><li>
Position Consulting Services with external stakeholders as well as ensuring a &ldquo;one Vernova&rdquo; approach among internal businesses and driving closer connections among the GE Vernova strategy organizations.</li><li>
Keep track of industry trends in the sub-region and identify customer problems in order to inform, develop and execute strategic commercial playbook.</li><li>
Drive the growth targets in the sub-region via collaboration with global Practice Leaders, with a focus on expansion of Grid Integration &amp; Stability, Power Economics, data centers and Software offerings.</li><li>
Actively identify and cultivate new customers to create demand and business opportunities.</li><li>
Develop projects with customers; contribute to the preparation of proposals; and make customer/industry stakeholder presentations.</li><li>
Actively develop a strong partner network in the sub-region with major consulting companies to jointly bid for large scale studies in power sector covering expansion planning and energy transition.</li><li>
Develop new and leverage existing industry and customer partnerships: developers/investors, utilities, system operators/owners (TSOs/DSOs), regulators, NGO, cross sector disruptor companies, energy industry organizations, etc.</li><li>
Be an energy industry influencer as an active member/leader in Industry forums/events to promote GE Vernova solutions and technology.</li><li>
Help create a high-energy collaborative work environment with a sense of identity and pride.</li></ul>
Required Qualifications:<ul><li>
Bachelor&rsquo;s degree from an accredited university or college in electrical, mechanical, electric power engineering, science, economics, mathematics, or related fields</li><li>
Deep understanding of the Energy/Utility landscape in Saudi Arabia or Kuwait and Bahrain</li><li>
Proven track record of business development success and building out new markets/customer.</li><li>
Minimum 10 years&rsquo; experience in power systems sales, business development and sales strategy.</li><li>
Fluency in Arabic and English</li><li>
Ability to travel 30-50%.</li></ul>
Desired Characteristics:<ul><li>
Master&rsquo;s degree in business administration, Economics, Finance or Public Policy.</li><li>
Demonstrated experience in business/deal negotiations.</li><li>
Working relationships with TSOs/Utilities/Government.</li><li>
Deep understanding of power systems operations, planning, regulations, power systems equipment application, etc.</li><li>
Energy industry experience at a senior level in Saudi Arabia, Kuwait or Bahrain</li><li>
Experience in energy regulatory issues and energy policy.</li><li>
Ability to motivate and influence individuals and Teams.</li><li>
Lean mindset.</li><li>
Established network with policy making bodies, power plant developers and wider energy organizations in Saudi Arabia, Kuwait and Bahrain</li><li>
Excellent interpersonal communication skills (e.g. ability to effectively communicate with all levels of GE Vernova and stakeholder/customer/plant staff), strong written and oral communication skills and usage of contemporary media and tools consistent with demonstrated experience in consultative selling.</li></ul><h1 class="jobSectionHeader">
Additional Information</h1><div><div><div><div><div><div><div>
Relocation Assistance Provided: No</div></div></div></div></div></div></div>
#LI-Remote - This is a remote position</div></div></div>

Regional Sales Director

<div><h3 class="jobSectionHeader">About Lucidya</h3>
Lucidya is a leading AI-powered Customer Experience Management (CXM) platform that enables brands to listen, understand, and engage with their customers across multiple channels. As part of our ambitious growth and innovation roadmap, we are launching a new AI Agent platform designed to automate and elevate customer interactions through cutting-edge artificial intelligence.
This is a strategic, ground-floor opportunity to join a small, dedicated team at the forefront of an emerging market. You won&rsquo;t just manage tasks - you will shape the product&rsquo;s vision, strategy, and execution, leaving a tangible mark on a transformative platform.<h3 class="jobSectionHeader">
Role Overview</h3>
As the Senior Product Manager for the AI Agent platform, you will own the entire product lifecycle - from defining and refining the roadmap to driving discovery with clients, collaborating closely with engineering and design teams, and delivering high-impact features that meet evolving market and customer needs.
You will be the key driver ensuring that our AI Agent delivers exceptional customer experience every day, continuously improving based on data, feedback, and market trends.<h3 class="jobSectionHeader">
Your Team &amp; Collaboration</h3>
You will lead a high-performing, cross-functional team that includes:<ul>
<li>
2 Front-end Engineers</li>
<li>2 Backend Engineers</li>
<li>3 AI Engineers</li>
<li>1 Senior Product Designer</li>
<li>1 Software Quality Assurance Specialist</li>
<li>Solution Consultant</li>
</ul>
Your collaboration extends across Lucidya&rsquo;s broader product teams (Social Listening, Engage), Sales and Customer Success teams, clients for discovery and validation, external integration partners, and AI leadership (Director of AI, AI Agent Engineering Manager).<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Own and drive the product roadmap for the AI Agent platform, aligning priorities with business goals and client needs.</li>
<li>Lead continuous discovery efforts with customers and internal stakeholders to validate and refine product direction.</li>
<li>Define product scope, releases, and success metrics; monitor agent performance post-launch.</li>
<li>Translate client feedback into actionable product improvements and feature enhancements.</li>
<li>Collaborate with AI engineers to define agent use cases and capabilities.</li>
<li>Identify and prioritize integrations with third-party platforms and Lucidya modules based on business value.</li>
<li>Stay abreast of AI Agent industry trends and emerging technologies, evaluating their potential impact on our product.</li>
<li>Test and vet new tools and technologies to drive innovation and efficiency.</li>
</ul><h3 class="jobSectionHeader">Day-to-Day Activities</h3><ul>
<li>Conduct regular sync meetings with engineering and design teams for alignment on scope, priorities, and delivery timelines.</li>
<li>Prioritize and manage the product backlog in support of roadmap execution.</li>
<li>Engage in client discovery sessions and calls to gather insights and validate product decisions.</li>
<li>Write and refine detailed product specifications and user stories.</li>
<li>Review designs and provide constructive feedback to ensure usability and alignment.</li>
<li>Track and analyze product KPIs and agent performance data.</li>
<li>Coordinate with cross-functional stakeholders to ensure seamless product delivery.</li>
</ul><h3 class="jobSectionHeader">What Success Looks Like</h3><ul>
<li>Rapidly shape and execute a clear product vision and roadmap that resonates with client needs and market opportunities.</li>
<li>Establish robust discovery and feedback loops that consistently improve product-market fit.</li>
<li>Deliver scalable AI Agent features and integrations that drive customer satisfaction and business growth.</li>
<li>Foster strong collaboration and communication across technical and non-technical teams.</li>
<li>Demonstrate agility in navigating an evolving AI landscape and fast-moving market dynamics.</li>
</ul><h3 class="jobSectionHeader">Challenges You&rsquo;ll Overcome</h3><ul>
<li>Navigating the fast-evolving AI Agent market by continuously monitoring trends and making strategic decisions.</li>
<li>Extracting true client pain points when customer understanding of AI capabilities may be limited.</li>
<li>Quickly ramping up on technical and AI concepts to effectively partner with engineers and AI experts.</li>
</ul>
Requirements
Experience:<ul>
<li>
5+ years as a Product Manager in B2B SaaS environments.</li>
<li>Experience with AI-powered products is a strong plus (focus on building AI-enabled features, not AI model development).</li>
</ul>
Skills &amp; Qualifications:<ul>
<li>
Native Arabic speaker with professional proficiency in English.</li>
<li>Exceptional discovery skills to extract actionable insights from client feedback.</li>
<li>Strong prioritization and decision-making abilities, balancing trade-offs effectively.</li>
<li>Comfortable working closely with engineering teams and understanding technical concepts.</li>
<li>Excellent communication skills for diverse stakeholder engagement.</li>
<li>Creative and logical thinker with a hands-on mindset - willing to explore new tools and technologies.</li>
<li>Adaptable to ambiguity in a fast-paced, evolving product environment.</li>
<li>Market-aware: continuously researches AI, CXM, and competitive trends.</li>
</ul><h3 class="jobSectionHeader">
Interview Process</h3><ul>
<li>MawHub Screening</li>
<li>Technical Interview with Kassem Bagher (AI Agent Engineering Manager) &amp; Hasan Al-Hendi (Head of Product)</li>
<li>Final Interview with Tarik Shalby (General Manager - AI Agent) &amp; Qaiser Khan (Director of AI)</li>
</ul>
If you&rsquo;re passionate about AI, customer experience, and building products that redefine how brands engage with customers, we want to hear from you. Join us and help shape the future of AI-driven customer interactions.</div>

Senior Product Manager - AI Agent Platform

Explore 1937+ Director of customer experience in Riyadh this January. Find roles across top companies and apply now to boost your career.

1937 director of customer experience jobs IN Riyadh

Director of Customer Experience

Director of Customer Experience

Director - Contract - EPC+F - Regional Links - Transportation - 20004046 - CDU8

Executive Director - Transport Hubs - 20003721 CDU5

Expert of Anti-fraud

Regional Sales Director

Senior Product Manager - AI Agent Platform