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client relationship management senior analyst

Marsh

<div>
 
 
 About Marsh McLennan
 
 
 
 Marsh McLennan is a global leader in professional services, specializing in risk, strategy, and people advisory. With a presence in over 130 countries, we are dedicated to helping clients navigate complex challenges and seize opportunities in an ever-evolving business landscape. Our commitment to excellence, innovation, and integrity drives us to deliver unparalleled value to our clients and communities worldwide.
 
 
 
 
 
 
 Our Core Values:
 
 
 
 &middot; Client Centricity: We prioritize our clients&rsquo; needs and strive to exceed their expectations in every interaction.
 
 
 &middot; Integrity: We conduct our business with the highest ethical standards, fostering trust and transparency.
 
 
 &middot; Excellence: We pursue continuous improvement and deliver superior results through expertise and dedication.
 
 
 &middot; Collaboration: We believe in the power of teamwork and diverse perspectives to drive innovation.
 
 
 &middot; Innovation: We embrace change and encourage creative solutions to meet evolving client demands.
 
 
 
 
 
 
 Diversity, Equity &amp; Inclusion:
 
 
 
 At Marsh McLennan, we are committed to cultivating a diverse and inclusive workplace where every employee feels valued, respected, and empowered. We recognize that diversity fuels innovation and enhances our ability to serve clients effectively. Our inclusive culture supports equal opportunities for growth and development for all team members.
 
 
 
 
 
 
 Position Summary:
 
 
 
 The Client Relationship Management - Coordinator will be a key contributor to our Employee Health and Benefits department, focusing on strengthening client relationships through exceptional service and insightful analysis. This role requires a proactive, detail-oriented professional who can collaborate across departments to ensure client satisfaction and operational excellence. The successful candidate will leverage data-driven insights to support strategic decision-making and continuous improvement in client engagement.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &middot; Client Support: Serve as a dedicated point of contact for clients, promptly addressing inquiries, resolving issues, and ensuring a seamless and positive client experience.
 
 
 &middot; Data Analysis: Conduct comprehensive analysis of client data and feedback to identify patterns, trends, and opportunities for enhancing service delivery and client engagement.
 
 
 &middot; Reporting: Develop and present detailed reports on client satisfaction metrics, account performance, and relationship health to senior management and relevant stakeholders.
 
 
 &middot; Cross-Functional Collaboration: Work closely with sales, marketing, operations, and other internal teams to align client needs with company products, services, and strategic initiatives.
 
 
 &middot; Process Improvement: Identify inefficiencies and recommend process enhancements to optimize client relationship management workflows and increase operational effectiveness.
 
 
 &middot; Documentation: Maintain meticulous records of client interactions, feedback, and follow-up actions within the CRM system to ensure accountability and continuity.
 
 
 &middot; Market Research: Stay abreast of industry trends, competitor activities, and best practices in client relationship management to inform strategic planning and innovation.
 
 
 
 
 
 
 Qualifications:
 
 
 
 . A Bachelor&rsquo;s degree from an accredited university in a medical-related field (e.g., pharmaceutical, dental, or similar) is required.
 
 
 . 1&ndash;5 years of experience in client relationship management, customer service, or a related analytical role within medical insurance companies is a must.
 
 
 &middot; Strong analytical and critical thinking skills, with the ability to interpret complex data and derive actionable insights.
 
 
 &middot; Exceptional verbal and written communication skills, capable of building rapport and influencing stakeholders at all levels.
 
 
 &middot; Proficiency in CRM platforms and Microsoft Office Suite (Excel, PowerPoint, Word).
 
 
 &middot; Ability to work independently and collaboratively in a fast-paced, dynamic environment.
 
 
 &middot; Excellent organizational skills with a keen eye for detail and accuracy.
 
 
 
 
 
 What We Offer:
 
 
 
 &middot; Competitive salary and comprehensive benefits package tailored to support your well-being and professional growth.
 
 
 &middot; Access to continuous learning opportunities and career advancement within a global, reputable organization.
 
 
 &middot; A vibrant, inclusive, and supportive workplace culture that values diversity, innovation, and employee engagement.
 
 
 &middot; The opportunity to contribute to meaningful projects that impact clients and communities worldwide.
 
 
 
</div>

Client Relationship Management - Senior Analyst

Abu Dhabi Islamic Bank - Egypt

<div>
 
 To manage a portfolio with coverage of SME/ BB customers in Cairo and other governorates in Egypt (excluding Alex and Delta), marketing &amp; soliciting new relationships in-order to achieve predetermined objectives.
 
 
 
 KEY ACCOUNTABILITIES
 
 
 
 
 Functional
 
 
 <ol>
 <li>
 Screens proposed customers against Target Market Plan and Risk Acceptance Criteria, to initially identify ADIB EGYPT credit risk appetite for obligors and setting the facility structure, subject to Business and Risk Management approvals and the Wholesale Bank Policy.
 </li>
 <li>
 Furnishes / updates the Business Analyst with client information, financial statements, and relevant data, for the different types of CA reviews (Annual, Initial, Interim etc.).
 </li>
 <li>
 Reviews/Approves extensions of credit (for Credit Officers) and ensure that the data within these extensions of credit are accurate and that they are designed with the appropriate requested facility package and all credit risks are properly addressed.
 </li>
 <li>
 Ensures that the extensions of credit are consistent with the relationship profile and endorsing the risk/reward balance.
 </li>
 <li>
 Ensures appropriate obligatory / facility risk ratings in line with the risk ratings Policy of the bank.
 </li>
 <li>
 Conducts regular accounts follow up assisted by periodical reports to avoid the manifestation of past dues, excess and the breach of terms and conditions of the approved facilities.
 </li>
 <li>
 Monitors changes in the risk position of the clients using renewal and monitoring tools, and are promptly communicated to Business and Risk managers.
 </li>
 <li>
 Maintains regular contacts with customers to sort any internal/ departmental issues with immediate action, supporting CSU Service Unit to serve customers in the best way, as per approved SLA.
 </li>
 <li>
 Conducts periodic client calls / site visits and document client calls with the frequency indicated in the Credit Analysis section.
 </li>
 <li>
 Maintains customer loyalty and promote brand identity by providing excellent customer service via regular updates and reviews on bank&rsquo;s range of financial products as well as customers&rsquo; financial needs.
 </li>
 <li>
 Provides quality service to clients and closely follow up and ensure the processing of all requests (new facilities, increase of existing facilities, amendments, waivers, operations requests etc.) up to their satisfaction duly within SLAs without deviation.
 </li>
 <li>
 Prepares target list of potential relationships.
 </li>
 <li>
 Conducts marketing calls to screen the market And approaching potential relationships.
 </li>
 <li>
 Identifies expansion opportunities with existing clientele base to achieve portfolio growth.
 </li>
 <li>
 Monitor practices of competition and report findings to Unit &amp; Department Heads.
 </li>
 <li>
 Provides product specialists with qualified referrals for cross-sell. Responsible for overall parent relationship management and providing a wide range of treasury, cash management, trade and corporate finance products and solutions.
 </li>
 <li>
 Closely monitors Past Dues Report, and take any required action, after consulting with Unit Head and/or Wholesale Bank Head.
 </li>
 <li>
 Ensures that extensions of credit follow regulatory limits and the Central Bank of Egypt regulations and guidelines.
 </li>
 <li>
 Initiates &ldquo;credit checking&rdquo; and &ldquo;Central de Risqu&eacute; &ndash; CBE&rdquo; requests, and ensure their completeness by the time of the credit approval.
 </li>
 <li>
 Provides recommendations to improve the current procedures and processes to ensure that work is carried out in an efficient manner.
 </li>
 <li>
 And any other assigned tasks.
 </li>
 </ol>
 
 
 QUALIFICATIONS
 
 
 
 
 Academic and professional qualifications
 
 
 <ul>
 <li>
 University/College Degree
 </li>
 <li>
 Credit Risk course
 </li>
 <li>
 MA /MBA is an advantage
 </li>
 </ul>
 
 
 Experience and other requirements
 
 
 <ul>
 <li>
 Basic Qualifications:
 </li>
 <li>
 Islamic Banking Knowledge
 </li>
 <li>
 Ability to build and sustain good personal contacts with client executives at varying levels of seniority, balancing client needs and ADIB EGYPT objectives /priorities.
 </li>
 <li>
 Creativity - an enquiring mind willing to develop a detailed understanding of client issues/needs and develop ideas/solutions in response Strong work ethic; high energy levels; results oriented - a self-starter prepared to take the initiative to start topics and/or follow issues through, whilst exercising judgment as to when to seek assistance.
 </li>
 <li>
 Networking - Maintaining close contact with coverage, product and risk specialists within NBD.
 </li>
 <li>
 Natural Team Player - Having an adaptable/flexible approach; willing to work in a co-operative manner to fulfil client and internal requirements.
 </li>
 </ul>
 
 
 Minimum Experience:
 
 
 
 RM: Min 5 years of Experience + CC Certified.
 
 
 SRM: Min 7 years of Experience + CC Certified.
 
</div>

SMEs / Business Banking- Relationship Manager/Senior Relationship Manager

Weatherford

<div>
 
 Job Overview
 
 
 
 
 JOB DESCRIPTION
 
 
 
 The
 
 Field Engineer III &ndash; Artificial Lift Systems
 
 is a senior-level role responsible for leading the installation, commissioning, troubleshooting, and optimization of artificial lift and automation systems. The position requires strong technical expertise in electrical or mechatronics engineering and the ability to independently diagnose complex well performance and equipment issues.
 
 
 The role combines field leadership with office-based engineering responsibilities, including system design, equipment selection, performance analysis, and technical reporting. The Field Engineer III acts as a key client interface, supports business development and tendering activities, and provides technical guidance to junior engineers and field personnel while ensuring full compliance with HSE and company standards.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead installation, commissioning, and startup of Artificial Lift Systems and Automation equipment
 </li>
 <li>
 Working as part of team at the pulling unit and COROD Operations
 </li>
 <li>
 Perform routine inspection and preventive maintenance.
 </li>
 <li>
 Diagnose complex well performance issues and provide corrective action plans
 </li>
 <li>
 Troubleshoot equipment failures and recommend corrective actions.
 </li>
 <li>
 Monitor well performance and analyze production data.
 </li>
 <li>
 Optimize well performance to maximize production and extend equipment run life
 </li>
 <li>
 Conduct failure analysis (RCA) for downhole and surface equipment.
 </li>
 <li>
 Prepare technical reports and performance summaries.
 </li>
 <li>
 Participate in business development activities and client relationship management.
 </li>
 <li>
 Assist in preparing bids, tenders, and technical-commercial offers.
 </li>
 <li>
 Provide technical support to sales and tendering teams.
 </li>
 <li>
 Prepare system design calculations and equipment selection sheets
 </li>
 <li>
 Train junior engineers and field technician
 </li>
 <li>
 Participate in client meetings and technical presentations.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Strong troubleshooting and analytical skills.
 </li>
 <li>
 Physical fitness and ability to work in harsh environments.
 </li>
 <li>
 Proficiency in Microsoft Office (Excel, Word, PowerPoint).
 </li>
 <li>
 Excellent reporting and presentation skills.
 </li>
 <li>
 Strong client-facing and communication abilities.
 </li>
 <li>
 Excellent English language skills (written and spoken).
 </li>
 <li>
 Ability to balance field operations with office engineering responsibilities.
 </li>
 <li>
 Commercial awareness and business mindset
 
 
 </li>
 </ul>
 
 Qualification
 
 
 
 <ul>
 <li>
 Electrical Engineering or Mechatronics Bachelor&rsquo;s degree is a must
 </li>
 <li>
 3+ years experience in Artificial Lift Systems specially Automation is a must
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.
 
 
 When you join Weatherford, you instantly feel connected to something bigger &ndash; a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other&rsquo;s successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.
 
 
 Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
 
 
</div>

Field Engineer III – Artificial lift systems

Agoda

<div>
 
 About Agoda
 
 
 
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 
 
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 
 
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 
 
 
 THIS ROLE IS BASED IN BANGKOK, THAILAND (WITH RELOCATION PROVIDED)
 
 
 Location: Bangkok, Thailand (*Not open for remote work)
 
 
 
 
 Get to Know our Team:
 
 
 
 As part of the Supply Analytics, you will be responsible for identifying new partners and opportunities, cultivating a relationship with them, and working together with them to deliver the best outcome for our end customers. You would also be responsible with managing the day-to-day interaction with the partner and working closely with other teams within Agoda to ensure the partners needs are met.
 
 
 We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda&rsquo;s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we build new channels to increase the visibility of Agoda, introduce more travelers to our great products and service and deliver significant revenues to the overall business.
 
 
 
 The Opportunity:
 
 
 
 As a Business Analyst, you will report directly to either the Senior Manager or Associate Director within the Supply Department and this will be an individual contributor role. You will be responsible and fully empowered to work with the partners on the ground. You will be supported by a team within the Supply department and work closely with other Team members within Agoda.
 
 
 
 In this Role, you&rsquo;ll get to
 
 :
 
 
 <ul>
 <li>
 Translate internal briefs into analytical projects (to include refining the initial brief and asking the &lsquo;right questions&rsquo;, working through potential hypotheses and storyboarding the output)
 </li>
 <li>
 Use and analyze data from multiple large-scale data warehouses and present statistically strong analysis to a wide range of business stakeholders.
 </li>
 <li>
 Proactively identify opportunities for growth within supply and the wider business.
 </li>
 <li>
 Drive new analytical initiatives and projects aimed at improving organizational efficiency and shaping Agoda supply.
 </li>
 <li>
 Identify, support, and lead projects aimed at scaling up the way the Supply organization leverages on data, insights, and intelligence.
 </li>
 <li>
 Automate manual operational processes and present back on time savings gained through modernization of business operations
 
 
 </li>
 </ul>
 
 What you&rsquo;ll Need to Succeed
 
 :
 
 
 <ul>
 <li>
 At least 2-5+ years of experience working as an Analyst with experience in analytics/data science/insights/strategy/BI
 </li>
 <li>
 Advanced working knowledge and hands-on experience in SQL
 </li>
 <li>
 Strong knowledge and hands-on experience in data visualization tools such as Tableau (preferably)
 </li>
 <li>
 Expert domain of data analysis and data visualization tools and software such as Excel, Python (or R)
 </li>
 <li>
 Bachelor&rsquo;s degree ideally in a business or quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance).
 </li>
 <li>
 A good understanding of statistical modelling knowledge or any machine learning technique knowledge (such as hypothesis testing, regression, logistic regression, random forest, etc.)
 </li>
 <li>
 Good stakeholder management experience. Comfortable presenting to senior leadership and C-suite.
 </li>
 <li>
 Experience in conducting A/B testing experimentation
 </li>
 <li>
 Strong experience in finding data insights and provide business recommendation to the business
 </li>
 <li>
 A hacker&rsquo;s mindset &ndash; the ability to build simple but clever and elegant solutions to new problems within significant resource, operational and time constraints through deep understanding of the business, creative problem solving, and a wide range of expertise in data, analytics, automation, programming, and prototyping.
 </li>
 <li>
 Excellent communicator with superior written, verbal, presentation and interpersonal communication skills.
 </li>
 <li>
 Data driven in both decision making and performance measurement.
 </li>
 <li>
 Extreme comfort in ambiguous, fast-paced environment.
 </li>
 <li>
 Ability to multi-task, prioritize and coordinate resources.
 
 
 </li>
 </ul>
 
 It&rsquo;s Great if you Have:
 
 
 
 <ul>
 <li>
 MBA or Masters in a quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance).
 </li>
 <li>
 Program management certifications (e.g. PMI, PRINCE2) to compliment your program management experience.
 </li>
 <li>
 Asian market experience.
 </li>
 <li>
 Travel industry / e-commerce / tech / consulting experience.
 
 
 </li>
 </ul>
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 Discover More About Working At Agoda
 
 
 
 <ul>
 <li>
 Agoda Careers https://careersatagoda.com
 </li>
 <li>
 Facebook https://www.facebook.com/agodacareers/
 </li>
 <li>
 LinkedIn https://www.linkedin.com/company/agoda
 </li>
 <li>
 YouTube https://www.youtube.com/agodalife
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 
 
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 
 
 
 Disclaimer
 
 
 
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
</div>

Business Analyst (Supply Analytics, Bangkok-based, Relocation provided)

Foodics

<div>
 
 Who Are We❓
 
 
 
 We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
 
 
 
 The Job in a Nutshell💡
 
 
 
 We are looking to hire a tech-savvy customer-passionate Customer Success Manager in Egypt to support the team in providing our clients with the smoothest experience!
 
 
 This person will be handling accounts, supporting the on-boarding process working hand-in-hand with the Onboarding team. As well as working closely with a wide collection of tech-driven F&amp;B outlets all over Egypt.
 
 
 
 What Will You Do❓
 
 
 
 <ul>
 <li>
 Professionally manage your team of Customer Success consultants who build customer relationships with a portfolio of assigned accounts, fostering a culture of excellence and customer-centricity
 </li>
 <li>
 Make sure your team meets and exceeds customer retention goals and ensure consistently high retention rates and increase the total NRR and ARR
 </li>
 <li>
 Build and maintain strong, trusted working relationships with key decision-makers and power users starting from onboarding and throughout the customer lifecycle
 </li>
 <li>
 Analyze customer feedback and data to drive continuous improvement in our products and services
 </li>
 <li>
 Provide regular reports and insights to senior management on key customer metrics and trends
 </li>
 <li>
 Gain a thorough understanding of assigned client's needs, business objectives, and processes to ensure that they successfully adopt and deploy Foodics
 </li>
 <li>
 Ensure that customers derive maximum value from Foodics and collaborate with the sales team to help upsell additional services, integrations, and features
 </li>
 <li>
 Identify risks to client success and aggressively/proactively engage the client whenever there's an identified retention issue
 </li>
 <li>
 Develop and execute retention plans for customers who may be at risk
 </li>
 <li>
 Drive resolution of escalated account issues in coordination with Billing, Support, and other departments
 </li>
 <li>
 Gain and maintain an expert knowledge of Foodics products and services
 </li>
 <li>
 Be a voice for the customers internally and help senior leadership understand product concerns, shortcomings, and missing features that are important to the customers
 </li>
 <li>
 Manage contract related inquiries, questions, and issues from clients and other departments
 </li>
 <li>
 Liaise with other team leaders to make sure that Foodics clients are getting the best service possible
 </li>
 <li>
 Stay up-to-date with industry trends and best practices in customer success and restaurant management technology
 </li>
 <li>
 Act as the primary point of contact for "Code Red" account escalations, providing a calm, authoritative presence for disgruntled clients while negotiating win-win resolutions
 </li>
 <li>
 Empower the team with clear "Escalation Paths," defining exactly when and how a technical or billing issue should be moved up the chain to deliver the best customer experience for the clients
 </li>
 <li>
 Orchestrate cross-departmental "War Rooms" for complex deployments or accounts requiring multi-disciplinary support (e.g., bridging the gap between Tech Support and Product for a specific bug)
 </li>
 <li>
 Facilitate Business Reviews (QBRs) for high-value stakeholders, translating technical usage data into strategic business value for the client's C-suite
 </li>
 <li>
 Collaborate with the Finance &amp; Billing departments to streamline the "Quote-to-Cash" process for renewals, ensuring a frictionless experience for the client
 
 
 </li>
 </ul>
 
 What Are We Looking For❓
 
 
 
 <ul>
 <li>
 BS Degree in Information Technology, Management Information System, Business or relevant field
 </li>
 <li>
 Minimum of 3 years as a team lead/manager in Customer Success or Account Management functions for a technology company, preferably a SaaS company
 </li>
 <li>
 Experience managing a diverse team of account managers/customer success consultants scattered over different cities
 </li>
 <li>
 Experience with account portfolio planning, management, and prioritization
 </li>
 <li>
 High attention to details and willingness to get "in the weeds" to fix a problem
 </li>
 <li>
 Knowledge of customer success best practices
 </li>
 <li>
 Experience driving client adoption of technology or software product
 </li>
 <li>
 Exceptional communication and relationship management skills
 </li>
 <li>
 Fluent in English and Arabic is a must
 </li>
 <li>
 Passion for food and restaurants
 </li>
 <li>
 Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously
 </li>
 <li>
 Must be flexible to work in a fast-paced and evolving environment
 
 
 </li>
 </ul>
 
 What We Offer You❗
 
 
 
 We believe you will love working at Foodics!
 
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation and flexibility in-office, and hybrid work setups
 </li>
 <li>
 We offer highly competitive compensation packages, including bonuses and the potential for shares
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company
 </li>
 </ul>
</div>

Customer Success Manager

<div>
 
 Job Title: Process Excellence Analyst
 
 
 Location: Hybrid , Teleperformance One Kattameya.
 
 
 Working Hours: 09:00 AM to 06:00 PM
 
 
 Work Week: Sunday to Thursday
 
 
 Reports To: Business Excellence Team
 
 
 
 
 
 *Position Overview:
 
 
 The job holder is responsible for assessing the effectiveness, accuracy, usefulness, and integrity of operational performance metrics and reports (Table F, TOPS, and BEST).
 
 
 
 
 
 *Key Responsibilities:
 
 
 
 
 
 &middot; Define Table F metrics for new programs (KCRPs, KSPs, satisfaction, client-required).
 
 
 &middot; Monitor, analyze, and report BEST and TOPS performance indicators, highlighting trends and improvement opportunities for internal stakeholders
 
 
 &middot; Align and finalize metrics with the Transition Department and client.
 
 
 &middot; Support setting metric targets based on COPC, client, and TP benchmarks.
 
 
 &middot; Request monthly Table F data from stakeholders.
 
 
 &middot; Validate data completeness, usability, and integrity; follow up on missing data.
 
 
 &middot; Update C-Issue, A-Issue, and Priority Matrix reports.
 
 
 &middot; Publish the finalized monthly Table F.
 
 
 &middot; Conduct semi-annual integrity audits of Table F data.
 
 
 &middot; Ensure consistent reporting practices across all LOBs.
 
 
 &middot; Recommend improvements in Table F data collection and definitions.
 
 
 &middot; Monitor COPC targets and assist in audit readiness activities.
 
 
 
 
 
 *Required Qualifications:
 
 
 *Educational Background &amp; Specific Training:
 
 
 
 
 
 1-Bachelor&rsquo;s Degree.
 
 
 2-Very Good English language.
 
 
 3-Six sigma yellow belt.
 
 
 
 
 
 *Technical Skills:
 
 
 1-Excellent communication and interpersonal skills
 
 
 2-Strategic thinking &amp; strong analytical skills
 
 
 3-Presentation and negotiation skills
 
 
 4-Creative problem-solving
 
 
 5-Strong motivation and leadership potential
 
 
 6-Time management excellence
 
 
 7-Ability to analyze information and detect trends
 
 
 8-High accuracy and attention to detail
 
</div>

Process Excellence analyst

Al-Mansour Automotive

<div>
 
 
 
 Job Role
 
 
 
 
 The Sales Executive's responsibilities consist of, first and most importantly, selling vehicles by following the sales steps used by MAG; this will include greeting customers and demonstrating the vehicle's characteristics, capabilities, and features while comparing and contrasting competitive models face to face or over the phone.
 
 
 Moving vehicles when necessary, at any time of the year, or in any season. They will be required to complete sales paperwork, help car buyers complete finance applications and any paperwork needed to sell a car, and follow up and ensure favourable customer satisfaction through MAG CRM.
 
 
 
 
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
 </li>
 <li>
 Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.
 </li>
 <li>
 Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
 </li>
 <li>
 Extract and combine data to generate standard reports.
 </li>
 <li>
 Help senior colleagues manage internal client and customer relationships by using relevant sales or client systems.
 </li>
 <li>
 Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
 </li>
 <li>
 Obtain authorization from a supervisor or manager for any exceptions from mandatory procedures.
 </li>
 <li>
 Record and process custom/special customer orders, often dealing with ambiguous delivery expectations.
 </li>
 <li>
 Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.
 </li>
 <li>
 Sell standard products and services to customers and/or supervise a team of sales advisors.
 </li>
 <li>
 Support others by carrying out routine inventory tasks, following established procedures.
 </li>
 </ul>
 
 
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor Degree in Business Administration or Relevant field of study preferred
 </li>
 </ul>
 
 
 
 
 
 
 Required Qualifications &amp; Skills
 
 
 
 
 
 Minimum Experience:
 
 0 - 1 Prior sales experience
 
 
 
 
 
 
 
 Job-specific Skills:
 
 
 
 <ul>
 <li>
 Ability to Work without supervision and provide technical guidance when required to orient the seller's organization around delivering to the key needs of their customers.
 </li>
 <li>
 Ability to propose a mutually agreed-upon agenda to start sales conversations that offer value to the client
 </li>
 <li>
 Accurately identify and understand the key buying influences pertaining to an opportunity.
 </li>
 <li>
 Able to quickly and accurately define the needs of the key buying influencers.
 </li>
 <li>
 Skilled in effectively establishing trust within the buying centres in the client&rsquo;s organization.
 </li>
 <li>
 Able to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution.
 </li>
 <li>
 Capable of asking questions to understand the circumstances surrounding client indifference and gain agreement from the client to discover the root causes of resistance.
 </li>
 <li>
 Can uncover clients&rsquo; explicit needs and/or unforeseen opportunities and challenges.
 </li>
 <li>
 Ability to quickly identify and accurately articulate why a client wants or does not want a change based on their business objectives and challenges and articulate the customer's needs in the customer's business language and context.
 </li>
 <li>
 Able to arrive at mutually beneficial commitments that help move the sales/client relationship forward.
 </li>
 <li>
 Works with guidance (but not constant supervision) to review and create relevant, lucid and effective reports.
 </li>
 <li>
 Capable of carefully preparing for client interactions using established frameworks.
 </li>
 </ul>
</div>

Retail Sales Executive

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