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acquiring business e-commerce relationship manager / senior relationship manager Jobs in Cairo

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assistant manager sales operations

acquiring business e commerce relationship manager senior relationship manager

QNB Egypt

<div>
 
 
 Narrative Description:
 
 
 
 Responsible for assessing, supporting &amp; following up on the development of acquiring business e-commerce activities. Works to achieve portfolio targets through acquiring new e-commerce clients, identifying specific client needs and cross-selling all appropriate products and services.
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 1. Responsible for the service and portfolio development via setting effective action plans to achieve portfolio targets, maintain and develop strong relationships with e-commerce clients, allowing for better understanding of their banking needs and enabling the generation of new business from referrals and the achievement of the portfolio targets.
 
 
 2. Initiate business through regular market calls/visits. Create opportunities for acquiring new e-commerce customers from different potential sources. Prepare a periodic plan for e-commerce acquisition process and handle the overall fulfillment of the process.
 
 
 3. Cross-sell all types of products e-payment and all appropriate banking products and services suited for the fulfillment of these needs.
 
 
 4. Responsible for acquiring e-commerce business and achieving the assigned targets.
 
 
 5. Conduct a visit to the eligible merchants to offer the e-commerce services and packages and submit their request and complete the files by submitting the tickets on the workflow tool and follow up on completing the process till providing the requested services.
 
 
 6. Reach out to customer leads through constant calls and visits, and wok on developing positive business relationships to create new opportunities through referrals and connections.
 
 
 7. Ensure that new markets &amp; customers are approached to exploit market opportunities &amp; enhance market share.
 
 
 8. Manage future and existing assigned products, set objectives and report on performance.
 
 
 9. Conduct follow up visits to Merchants in co-ordination with network representatives in order to support in providing advice and any required information, as to guarantee maximum customer satisfaction and maximize QNB ALAHLI's profitability.
 
 
 10. Follow up on any missing requirements, or documents, and handle merchant&rsquo;s chargebacks, complaints, and attempt to solve it, and work on retaining e-commerce merchants.
 
 
 11. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 12. Ensure the correct adoption of policies and procedures in order to guarantee that the bank business is conducted in compliance with Local Laws, Internal Rules and Regulations, as well as, international standards.
 
 
 
 
 
 
 Job Specifications:
 
 
 
 
 Education:
 
 
 
 Bachelor's degree in commerce, Business Administration or Economics.
 
 
 
 Experience:
 
 
 
 A minimum of 2 years of experience in the acquiring domain with e-commerce background for the Relationship Manager.
 
 
 A minimum of 4 years of experience in the acquiring domain with e-commerce background for the Senior Relationship Manager.
 
 
 
 Skills:
 
 
 
 Good sales / commercial skills
 
 
 Target oriented with good negotiation and selling skills
 
 
 Very good communication, interpersonal, analytical skills
 
 
 Multi-task oriented.
 
 
 Ability to use tact and diplomacy and maintain confidential information
 
 
 Ability to work under pressure and within a team
 
 
 Very good computer knowledge
 
 
 Fluency in Arabic and English written/spoken
 
 
 
 Working Conditions
 
 :
 
 
 Based in the Head Office
 
 
 External Meetings and Visits
 
</div>

Acquiring Business E-Commerce Relationship Manager / Senior Relationship Manager

dubizzle Egypt

<div>
 
 Dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Senior Sales Account Manager, you will be responsible for acquiring new business and account managing the existing business using the 6 stages of sales (Prospecting &amp; out search, Knowing your customer, Setting meetings using gathered information, Offering Proposal, Closing the deal, Follow up &amp; Account management).
 
 
 
 In this role, you will:
 
 
 <ul>
 <li>
 Achieve monthly targets (renewal and acquisition) with consistency;
 </li>
 <li>
 Manage existing accounts and increase their book of business;
 </li>
 <li>
 Ensure daily farming to increase database in terms of leads and referrals;
 </li>
 <li>
 Increase our market share by selling our B2B products to new customers;
 </li>
 <li>
 Manage and arrange meetings with clients for acquisition, renewals, and upgrades;
 </li>
 <li>
 Increase our client satisfaction by performing account management services with them;
 </li>
 <li>
 Regularly update the reporting dashboard to reflect all sales activities;
 </li>
 <li>
 Liaise with Finance, Customer Support, Legal and Marketing departments for any sales-related or client-related issues;
 </li>
 <li>
 Collect market insights and stay up to date with laws and local development news.
 </li>
 
 
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in marketing or sales or related field.
 </li>
 <li>
 3 to 5 years of relevant sales experience;
 </li>
 <li>
 Has a successful record in exceeding or achieving the assigned targets consistently;
 </li>
 <li>
 Experience in farming and cold calls.
 </li>
 <li>
 Knowledge of the Automotive market in Egypt;
 </li>
 <li>
 Knowledge of the Subscription industry;
 </li>
 <li>
 Familiar with tech, e-commerce;
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 <li>
 Familiar with Prop tech, Marketplace, Facebook, and other digital platforms;
 </li>
 <li>
 Excellent in English Communication skills, both verbal and written.
 </li>
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 Excellent in prospecting, cold calls and generating leads;
 </li>
 <li>
 Excellent communication, negotiation, time management and presentation skills;
 </li>
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 Excellent in converting leads into paying customers.
 </li>
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 Positive/Flexible/Presentable/Committed;
 </li>
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 Eager for success;
 </li>
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 Has plug and play attitude.
 
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
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 A fast paced, high performing team.
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 </li>
 
 </ul>
 
 
 #Egyptdubizzle
 
</div>

Senior Sales Account Manager - Dubizzle Cars (Heliopolis)

Amazon

<div>
 
 Description
 
 
 
 Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? The MENA Grocery team (UFG) is offering a role to own building new business from ground Zero. We are seeking a self-starter who can quickly familiarize themselves with this fast-paced environment, build relationships/trust with cross-functional teams, and assume ownership within the program which will require understanding of complex business/Tech/Ops processes at Amazon and our partners and devising an optimal engagement model. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. High judgment, analytical talent and good document writing skills with concise communication are essential to success in this role.
 
 
 In this role, You will influence internal and external stakeholders and leadership to buy in to your strategic direction, build a buying and sourcing strategy for a new category while ensuring flawless execution and continuously analyzing key metrics to drive improvements for your business.
 
 
 The VM will be responsible for building relationships with vendors, adding selection, managing category profitability, optimizing pricing, and developing their team. The best candidate will have a broad skill set including leadership development, analytical horsepower, excellent business judgment, strong vendor management and negotiations skills, deep curiosity about how things work, and a passion for creating a world class shopping experience for our customers. The position requires a leader who can work autonomously in a fast paced, highly demanding and ambiguous environment.
 
 
 The successful candidate would possess great business judgment, with a track record of strong project delivery, commercial negotiations and relationship management along with deep analytical acumen. Additionally, this position involves working with multiple stakeholders (marketing, marketplace, legal, supply chain, operations among others).
 
 
 The position requires a leader who can work autonomously in a fast paced, highly demanding and ambiguous environment. The successful candidate would possess great business judgment, with a track record of strong project delivery, commercial negotiations and relationship management along with deep analytical acumen. Additionally, this position involves working with multiple stakeholders (marketing, marketplace, legal, supply chain, operations among others).
 
 
 Key job responsibilities
 
 
 This is an external facing role with close collaboration with external vendors to build seasonal selection and long shelf-life Fresh/Frozen space. The role has potential to build Amazon Ultra-Fast-Grocery (UFG) Retail business from scratch, define SOP for scaling the business on long term.
 
 
  Support Category leader to drive business opportunities for the organization
 
 
  Negotiations- Build strategic partnership, align and close a end to end vendor relationship and terms of trade, operating model contracts from long shelf-life Fresh &amp; Frozen vendors (F&amp;V, Dairy, Poultry, Ice-cream etc.)
 
 
  Build the annual seasonal portfolio to drive continuous traffic and engagement to the store-front
 
 
  Identify automation opportunities to offer scalable solutions, improve all key inputs metrics such as Selection, profitability, Pricing, Availability
 
 
  Post launches, Own the P&amp;L for hitting top and bottom-line targets and drive projects to improve profitability with critical stakeholders (Vendor, Ops, Advertising)
 
 
  Define selection assortment, continuously refine the mix at dark store level to reduce shrinkages &amp; improve CX
 
 
  Source deals during Tier 1 &amp; Tier 2 events to ensure we continue to offer value to our Prime Customers
 
 
  Ensure content quality is best in class to improve conversion
 
 
  Negotiate marketing funds from vendors for category visibility during BAU/Events.
 
 
  Prepare, Pitch &amp; close Annual JBP with vendors.
 
 
  MBR / QBR with vendors on performance &amp; improvement
 
 
  Partner with Retail Category team to ensure UFG ask is part of Annual Retail JBP for common vendors
 
 
 A day in the life
 
 
 This is a startup role and require you to deal with high level of ambiguity.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Economics, Supply Chain, or a related field
 </li>
 <li>
 8+years of experience in vendor management, category management, retail buying, or account management
 </li>
 <li>
 Strong negotiation and relationship management skills
 </li>
 <li>
 Experience managing selection, pricing, availability, and vendor performance metrics
 </li>
 <li>
 Strong analytical and Excel skills; ability to drive insights from data
 </li>
 <li>
 Demonstrated ability to work cross-functionally and influence stakeholders
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in e-commerce, grocery, or FMCG industries
 </li>
 <li>
 Proficiency in SQL, Tableau, or other data tools
 </li>
 <li>
 Master&rsquo;s degree in Business, Supply Chain, or a related field
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3119789
</div>

Sr. Vendor Manager - Strategic initiatives

<div>
 
 Description
 
 
 
 Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered &ndash; from desktop to doorstep.
 
 
 Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time.
 
 
 Working in Amazon Operations is for people who like to be active and give their all. We work in a busy, dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day.
 
 
 We are open, inclusive and welcome individuality and diversity. The culture in our Operation is built on the way teams bond and the work ethic that enables our business run like clockwork. Our teams take real pride in a job well done, looking out for one another, ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world.
 
 
 Join us in the Amazon Reliability Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse &amp; Delivery Network.
 
 
 
 Purpose Of The Job
 
 
 
 We are looking for motivated, customer-focused people who want to join our team as a Senior Reliability Maintenance Engineering person. The focus of the Facilities coordinator is to ensure safety regulations and policies are adhered to, to ensure preventative maintenance is conducted on time to a high standard and to provide high levels of equipment availability through continuous improvement.
 
 
 Shift Pattern: This role includes working in non-traditional shift pattern, which may include nights and weekends.
 
 
 <ul>
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 Role model health &amp; safety best practices and monitor those around them to ensure they follow the example they set
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 Work in a hands-on manner and demonstrate SME (Subject Matter Expert) levels of knowledge on all MHE (Material Handling Equipment) in the building.
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 Coach and mentor the technicians on shift.
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 Support the line manager and to supervise the shift in their absence.
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 Provide high levels of equipment availability to our internal customers by means of troubleshooting and prioritizing.
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 Support continuous improvement of systems in a standard manner across the AMET network.
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 Develop and maintain a good working relationship across all levels in the organization.
 </li>
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 Understanding of OEE (Overall Equipment Effectiveness) and equipment performance metrics.
 </li>
 <li>
 Management of contractors.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 6+ years of using a computer maintenance management system in planning, scheduling and auditing overall facilities/maintenance activities experience
 </li>
 <li>
 6+ years of Microsoft Office products and applications experience
 </li>
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 1+ years of working with computers and Microsoft Office products and applications experience
 </li>
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 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
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 Travel up to 15% of the time
 </li>
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 Knowledge of diverse MHS, industrial mechanical and electrical systems and automation, controls and robotics systems
 </li>
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 Bachelor's degree in Mechanical or Electrical Engineering or a related field
 </li>
 <li>
 Experience in facilities management
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in material handling systems (MHS) installation, operation and maintenance
 </li>
 <li>
 experience in CMMS programs
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3104853
</div>

Reliability Maintenance Engineering Coordinator

Al Ahly Momkn

<div>
 
 We're seeking a dynamic and results-oriented (Acquiring Manager) to drive growth and expand our market presence :
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Strategize &amp; Grow: Develop and implement tailored account plans to significantly increase sales volume and market share among acquiring clients. Continuously analyze the merchant landscape to identify and execute innovative approaches for POS business growth.
 
 </li>
 <li>
 Strengthen Relationships: Expand existing client partnerships by effectively selling acquiring products and a comprehensive suite of our services.
 
 </li>
 <li>
 Drive Performance: Set annual plans and acquisition strategies for the acquiring business, ensuring targets are met and exceeded.
 
 </li>
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 Empower Teams: Conduct sales training for branches and collaborate with branch managers to resolve complex customer issues, ensuring a seamless experience.
 
 </li>
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 Optimize Operations: Oversee chargeback cases for your team's merchants and analyze rejected transaction reports to proactively prevent fraud.
 
 </li>
 <li>
 Innovate &amp; Promote: Champion and market new offerings like DCC, installment programs, QR code payments, and online payment solutions.
 
 </li>
 <li>
 Analyze &amp; Report: Conduct break-even case studies for new and existing Merchants and gather data from various sources to generate insightful daily, monthly, and quarterly reports on market performance.
 
 </li>
 <li>
 Team &amp; Area Oversight: Monitor and ensure achievement of our targets within the assigned team and resources.
 
 </li>
 <li>
 
 Years of Experience :-
 
 More than 6 years of Acquiring
 
 </li>
 </ul>
</div>

Acquiring Manager - Key Accounts

<div>
 
 Description
 
 
 
 The Transactions Manager will support the Africa, Middle East &amp; Turkey (AMET) Real Estate team. The AMET team is responsible for the timely completion of property transactions including acquisitions, renewals, expansions, terminations and reconfiguration of quick commerce and warehouse space in the region.
 
 
 The role requires someone who thrives in a fast paced environment with an ability to manage a large number of work streams, high volume of acquisitions and in-depth knowledge of commercial real estate - in particular dark stores, warehousing and commercial.
 
 
 Responsible for the growth and development of the operational network through the sourcing of new properties throughout Egypt.
 
 
 Management of negotiations with landlords, agents and lawyers.
 
 
 In-depth knowledge of planning law, development projects and site assembly.
 
 
 Reports and delivers results to the senior leadership team.
 
 
 Responsible for implementation of a full due diligence process.
 
 
 
 Basic Qualifications
 
 
 
 Experience with progressive responsibility in the real estate or related field.
 
 
 Bachelor's Degree
 
 
 Experience in large scale project driven workloads with experience of reporting to multiple internal and external stake holders.
 
 
 Excellent verbal and written, Arabic and English, communication skills.
 
 
 
 Preferred Qualifications
 
 
 
 MBA from reputable University
 
 
 Member of Royal Institution of Chartered Surveyors (MRICS)
 
 
 Demonstrable problem-solving, mathematic and analytical skills using data to drive decisions in a business environment
 
 
 Ability to drive successful partnerships with cross-functional leadership to execute strategic initiatives and develop strategic roadmaps.
 
 
 Demonstrated strong leadership skills when confronted with difficult situations exhibiting ability to keep the team focused and motivated.
 
 
 Demonstrated ability to work in a fast-paced, deadline-oriented work environment.
 
 
 Strong negotiation skills.
 
 
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3066032
</div>

Egypt Real Estate Transaction Manager, Global Realty

SuperPay by e&

<div>
 
 Role Purpose
 
 
 
 The POS Support Manager is responsible for overseeing all Point of Sale (POS) support operations, ensuring the reliability, availability, and optimal performance of POS systems across the organization. This role manages the POS support team, leads system enhancements, drives process improvements, and acts as the primary liaison between operations, IT, and external vendors.
 
 
 The manager ensures seamless POS functionality, timely issue resolution, and alignment of POS systems with business needs, including back office POS acceptance, acquiring services, BNPL solutions, payment switch operations, Terminal Management Systems (TMS), as well as logistics and warehouse management to support operational efficiency.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead, mentor, and develop the POS support team, ensuring high performance and continuous skill growth
 </li>
 <li>
 Oversee day-to-day POS support operations, ensuring timely resolution of issues and adherence to service level standards
 </li>
 <li>
 Allocate resources and prioritize tasks for efficient support workflow management
 </li>
 <li>
 Conduct regular performance reviews and training sessions to upskill the team
 </li>
 <li>
 Manage the configuration, maintenance, and optimization of POS systems, back office applications, and POS acceptance infrastructure
 </li>
 <li>
 Oversee and support acquiring services, BNPL integrations, payment switch operations, and TMS functionalities
 </li>
 <li>
 Ensure proper hardware, software, and network setup across all POS environments
 </li>
 <li>
 Conduct root cause analysis on recurring issues and implement long-term corrective actions
 </li>
 <li>
 Oversee POS system updates, patches, and enhancements
 </li>
 <li>
 Ensure data integrity and proper synchronization between POS and back office systems
 </li>
 <li>
 Review and improve POS support processes, automating routine tasks where applicable
 </li>
 <li>
 Monitor POS ecosystem performance (including acquiring, BNPL, TMS, and switch services), proactively addressing risks and optimization opportunities
 </li>
 <li>
 Maintain accurate and comprehensive documentation for configurations, procedures, and troubleshooting
 </li>
 <li>
 Manage logistics and warehouse operations, ensuring efficient inventory control, timely distribution of POS hardware/software, and streamlined supply chain processes to support business continuity
 </li>
 <li>
 Work closely with IT, Operations, Finance, and other teams to ensure alignment and seamless system integration
 </li>
 <li>
 Coordinate with vendors for escalations, upgrades, and product enhancements across POS acceptance, acquiring services, switch, and TMS solutions
 </li>
 <li>
 Support business initiatives requiring POS system changes or third-party service integrations
 </li>
 <li>
 Provide management with key performance metrics and POS-related analytical reports
 </li>
 <li>
 Conduct training sessions for internal teams on POS functionalities, updates, and best practices
 </li>
 <li>
 Communicate technical information effectively to both technical and non-technical stakeholders
 </li>
 <li>
 Act as the primary escalation point for complex or high-priority POS incidents
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, Business Technology, Logistics, or a related field
 </li>
 <li>
 Minimum 5+ years of experience in POS support or IT systems administration, including at least 2 years in a supervisory/managerial role
 </li>
 <li>
 Strong expertise in POS hardware/software configuration, troubleshooting, back office system operations, and POS acceptance technologies
 </li>
 <li>
 Experience with acquiring services, BNPL integration, payment switch systems, and TMS
 </li>
 <li>
 Solid understanding of networking fundamentals (VPN, IP configuration)
 </li>
 <li>
 Experience with systems such as CRM, TMS, and FIS Switch
 </li>
 <li>
 Proven ability to manage teams, prioritize workloads, and work under pressure
 </li>
 <li>
 Strong analytical, problem-solving, and decision-making skills
 </li>
 <li>
 Excellent communication, stakeholder management, and vendor coordination skills
 </li>
 <li>
 Experience in logistics and warehouse management, including inventory control and supply chain optimization
 </li>
 <li>
 Preferred certifications: ITIL Foundation, POS vendor certifications, or equivalent
 </li>
 </ul>
</div>

POS Support Manager

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