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Amazon

<div>
 
 Description
 
 
 
 
 Customer Service Associate
 
 
 
 Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead, we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
 
 
 
 What will you do as a Customer Service Associate?
 
 
 
 As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
 
 
 
 What are your hours?
 
 
 
 This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
 
 
 
 Basic Qualifications
 
 
 
 
 What qualifications do we need from you?
 
 
 
 <ul>
 <li>
 Minimum age: 18 years old
 </li>
 <li>
 Have the right to work in Egypt
 </li>
 <li>
 Minimum qualification of a high school degree - Passed
 </li>
 <li>
 Strong communication skills in [English &amp; Arabic] (both written and oral fluency)
 </li>
 <li>
 Experience working with a computer
 </li>
 <li>
 The availability to work varying shifts from Monday to Sunday within our operating hours
 </li>
 <li>
 Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
 
 
 </li>
 </ul>
 
 What strengths will you bring?
 
 
 
 <ul>
 <li>
 Hard-working, articulate, and detail-oriented
 </li>
 <li>
 Friendly and customer-focused in every situation
 </li>
 <li>
 Ability to learn quickly and embrace change
 </li>
 <li>
 Comfortable multi-tasking in a high-energy environment.
 
 
 </li>
 </ul>
 
 What benefits will you receive?
 
 
 
 
 Benefits
 
 
 
 One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
 
 
 <ul>
 <li>
 Social Insurance
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
 </li>
 <ul>
 <li>
 Gas station beside bloom bank
 </li>
 <li>
 Downtown Street
 
 </li>
 </ul>
 </ul>
 
 If this role sounds like it&rsquo;s for you, then click on the link below to start the application process
 
 !
 
 
 You&rsquo;ll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
 
 
 If successful, we will contact you about next steps!
 
 
 Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
 
 
 Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: ASF250118232
</div>

Customer Service Associate

Platinumlist

<div>
 Position Overview
 
 
 We are seeking a dedicated and customer-focused Arabic and English Customer Service Representative to join our team. The ideal candidate will handle customer interactions through phone calls, emails, and chat, providing exceptional support and resolving inquiries promptly and professionally. If you are fluent in Turkish and English and have a passion for customer service, we'd love to hear from you.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, and chat in a timely and professional manner
 </li>
 <li>
 Assist customers with questions related to products, services, orders, and account management
 </li>
 <li>
 Resolve complaints and issues efficiently, ensuring customer satisfaction and retention
 </li>
 <li>
 Maintain accurate records of customer interactions and transactions in the CRM system
 </li>
 <li>
 Collaborate with other departments to resolve complex cases and improve customer experience
 </li>
 <li>
 Provide product and service information, troubleshoot technical issues, and guide customers through solutions
 </li>
 <li>
 Follow up with customers to ensure issues are fully resolved and provide updates as needed
 </li>
 <li>
 Stay updated on company policies, products, and services to provide accurate information
 </li>
 <li>
 Meet or exceed key performance metrics, including response time, resolution time, and customer satisfaction scores
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Fluency in Arabic and English (written and verbal) is required
 </li>
 <li>
 Prior experience in customer service, preferably in a call center or similar environment
 </li>
 <li>
 Strong communication and interpersonal skills with the ability to empathize and build rapport with customers
 </li>
 <li>
 Proficiency in using CRM systems, chat platforms, and other customer service tools
 </li>
 <li>
 Problem solving skills and the ability to handle stressful situations calmly and effectively
 </li>
 <li>
 Excellent organizational skills with attention to detail and accuracy
 </li>
 <li>
 Availability to work on a shift basis, including weekends and public holidays, if required
 </li>
 </ul>
</div>

Customer Support Specialist

Top Business Group

<div>
 
 Bank Staff&ndash; Customer Service Agents (English Account) is required for a multinational bank located in Mohandessin.
 
 
 
 
 
 Salary: 22,000 EGP Gross
 
 
 Benefits: Full bank staff benefits, bonuses, 2 days off per week, and clear career growth opportunities
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Handle customer inquiries with efficiency and professionalism.
 </li>
 <li>
 Manage incoming calls and resolve issues in a timely manner.
 </li>
 <li>
 Provide accurate information and support regarding banking services.
 </li>
 <li>
 Address and resolve customer complaints effectively.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (required).
 </li>
 <li>
 English level B2 or higher (Upper-Intermediate).
 </li>
 <li>
 Minimum 1 year of call center or customer service experience.
 </li>
 <li>
 Customer-focused and professional.
 </li>
 </ul>
</div>

Bank Staff – Customer Service Agents (English Account)

Beyti - an Almarai Subsidiary

<div>
 
 
 General Purpose:
 
 
 
 Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that the customer accounts might face with accuracy and efficiency.
 
 
 
 Key Responsibilities / Tasks:
 
 
 
 &bull; Ensure of the implementation of GMP practices in the production area.
 
 
 &bull; Ensure that the FG printing code for all filling lines in the start-up and changeover is applied as per the approved QC program.
 
 
 &bull; Ensure that the FG samples of Milk and Juice products form the filling lines withdrawn as per the approved sampling plan.
 
 
 &bull; Ensure that the start-up check list for all the filling lines after CIP/SIP and before start production is applied as per the approved QC program.
 
 
 &bull; Ensure the FG quality checks for FG products is applied as per the approved QC program.
 
 
 &bull; Follow up the sterility test on filling line as per the approved sterility test procedure.
 
 
 &bull; Lead the investigation in any nonconformity issue.
 
 
 &bull; Participate on the continual improvement projects from quality perspective.
 
 
 &bull; Review and record the results of all quality check point in the quality control batch record.
 
 
 &bull; Review the quality batch records in daily basis and report the daily quality report to the quality section head.
 
 
 
 Experience:
 
 
 <ul>
 <li>
 1 to 2 years of customer Service Experience.
 </li>
 </ul>
 
 
 Skills/Qualifications
 
 
 <ul>
 <li>
 Know-how of dealing with costumers.
 </li>
 <li>
 Time management &amp; communications skills.
 </li>
 <li>
 Very Good English Language
 </li>
 </ul>
</div>

Consumer Response Specialist

Deloitte

<div>
 
 Audit &amp; Assurance | IT Specialist &ndash; Experienced Associate
 
 
 
 
 About Deloitte:
 
 When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award.
 
 
 
 Our Purpose
 
 
 
 Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most&mdash;for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.
 
 
 Our shared values guide the way we behave to make a positive, enduring impact:
 
 
 <ul>
 <li>
 Lead the way
 </li>
 <li>
 Serve with integrity
 </li>
 <li>
 Take care of each other
 </li>
 <li>
 Foster inclusion
 </li>
 <li>
 Collaborate for measurable impact
 
 
 </li>
 </ul>
 
 Audit &amp; Assurance | IT Specialist &ndash; Experienced Associate
 
 
 
 
 Role
 
 
 
 Your role as an Experienced Associate in IT Audit, will perform a variety of assurance and testing work for a portfolio of diversified clients in different industries. Given the many opportunities to work with different engagement teams and managers, you learn to collaborate very fast. As you progress, we train and assign you to different aspects of the engagement. During your tenure as an Experienced Associate in IT Audit, you will demonstrate and develop your capabilities in the following areas:
 
 
 <ul>
 <li>
 Perform fieldwork and audit procedures such as IT risk assessment, test of automated / application controls, test of general IT Controls, interface controls and test of system-generated reports, risk mitigation procedures and reporting preparation.
 </li>
 <li>
 Communicate engagement issues and findings to senior management and client personnel.
 </li>
 <li>
 Ensuring quality in delivering of client service
 </li>
 <li>
 Follow Deloitte policies and relevant professional standards in performance of procedures.
 </li>
 <li>
 Execution of multiple concurrent engagements within multiple industries, while delivering exceptional client service according to firm standards.
 </li>
 <li>
 Report directly to management in charge the status of engagements.
 </li>
 <li>
 Interfacing with clients' management and personnel and managing client relationships and expectations.
 </li>
 <li>
 Supporting in cyber security assessments, information security assessments, business continuity reviews, and other hot topics for our clients.
 
 
 </li>
 </ul>
 
 Leadership Capabilities
 
 
 
 <ul>
 <li>
 Builds own understanding of our purpose and values; explores opportunities for impact.
 </li>
 <li>
 Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
 </li>
 <li>
 Understands expectations and demonstrates personal accountability for keeping performance on track
 </li>
 <li>
 Actively focuses on developing effective communication and relationship-building skills
 </li>
 <li>
 Understands how their daily work contributes to the priorities of the team and the business
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 BS in Computer Science, Business Computer or Management Information Systems.
 </li>
 <li>
 CISA or other relevant certification is a plus
 </li>
 <li>
 Strong background in auditing techniques and/or computer control environments in Financial Services Industry.
 </li>
 <li>
 Ability to plan and manage fieldwork along with ensuring deliverables meet work plan specifications and deadlines.
 </li>
 <li>
 Experience in testing general IT controls of applications, operating systems, and databases; testing of system generated reports is a plus.
 </li>
 <li>
 2 to 3 years of experience in Technology Industry.
 </li>
 <li>
 Ability to perform risk mitigation procedures, which include identifying and testing mitigating controls, compensating controls etc.
 </li>
 <li>
 Articulate, well-spoken, team player and passionate about delivering tangible outcomes.
 </li>
 <li>
 Willing to work hours as needed to meet client deadlines and firm needs.
 </li>
 <li>
 Strong proficiency in basic PC applications (Excel, Word, PowerPoint) with a general understanding of data analysis techniques.
 </li>
 <li>
 Ability to work under pressure and meet deadlines.
 </li>
 <li>
 Ability to conduct extensive research.
 </li>
 <li>
 Fluency in English Language (Reading, Writing and Speaking).
 </li>
 </ul>
</div>

Audit & Assurance | IT Audit | Experienced Associate | Egypt

PepsiCo

<div>
 
 Overview
 
 
 
 This role is responsible for supporting the Cluster Commercial team with key reporting and analysis of performance by Channel, Customer and Sales Area against key deliverables. Adding value to the report&rsquo;s suite, this role also provides meaningful insights and recommendations to the Cluster Sales Leadership team, highlighting all opportunities for growth and productivity.
 
 
 
 Responsibilities
 
 
 
 
 Functional Responsibilities
 
 
 
 <ul>
 <li>
 Support Cluster Commercial function with performance reporting against established KPIs, including ad-hoc reporting requests using shipment / POS data and leveraging SAP BI, DMS Distributor and Nielson systems.
 </li>
 <li>
 Develop on-demand reports and Scorecards delivering improved agility through ease of access and enhanced visualization.
 </li>
 <li>
 Collate and format large and complex sets of data across multiple channels, customers, and sales areas.  Analyze data to distil meaningful insights on performance trends and opportunities.
 </li>
 <li>
 Analyze promotion and NPD activity effectiveness to monitor return on investment and identify opportunities for improvement and customization by Channel, Customer and/or Sales Territory
 </li>
 <li>
 Assist with field sales execution and compliance reporting as well as survey initiatives (e. price checks in market)
 </li>
 <li>
 Present insights and recommendations to Cluster Sales Leadership team monthly and in a clear, concise manner
 </li>
 <li>
 Support preparation of customer business reviews and JBPs, working cross-functionally with Cluster stakeholders to collate information on performance trends and opportunities by channel, customer, sales territory, or distributor.
 </li>
 <li>
 Contribute to the development of internal business reviews, providing information to support key planning processes and events.  Eg: AOP and Mid-Year / Annual Sales conferences
 </li>
 <li>
 Assist with back-end management of Field Sales tool (News Page), ensuring data completion and accuracy.
 
 
 </li>
 </ul>
 
 People Responsibilities
 
 
 
 <ul>
 <li>
 Develop winning relationships with Cluster Sales Leadership team and other key stake holders in the Cluster business, ensuring highest levels of agility and support are provided within established SLAs.
 </li>
 <li>
 Partner with Cluster Commercial team to revise and refine reporting requirements, ensuring outputs remain relevant, meaningful and user-friendly to best support decision-making.
 </li>
 <li>
 Work closely with the wider GCC team members to deliver full loop data support to Cluster
 </li>
 <li>
 Support business development and continuous improvement initiatives to drive growth and efficiency both within Cluster and GCC Hub
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Degree qualified in Business / Commerce
 </li>
 <li>
 0 - 1 year of experience
 </li>
 <li>
 Builds robust and successful working relationships.
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Excellent organization and prioritization skills
 </li>
 <li>
 Proactive, responsive and results driven.
 </li>
 <li>
 Strong Analytical skill
 </li>
 <li>
 Highly proficient in Microsoft Office, esp.
 </li>
 </ul>
</div>

Supply Chain Customer Service Sr Associate

PwC Middle East

<div>
 
 Description
 
 
 
 At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We&rsquo;re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.
 
 
 Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.
 
 
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Senior Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
 
 
 Those in Salesforce service at PwC will specialise in providing consulting services for Salesforce applications related to customer service and support. You will analyse client requirements, implement software solutions, and provide training and support for seamless integration and utilisation of Salesforce service applications. Working in this area, you will enable clients to optimise their customer service processes, enhance customer satisfaction, and achieve their strategic objectives.
 
 
 As a Salesforce Integration Developer Senior Associate, you will be responsible for designing, developing, and implementing integration solutions between Salesforce and other enterprise systems. You will work closely with cross-functional teams to ensure seamless data flow and system interoperability, enhancing business processes and efficiency.
 
 
 
 Skills
 
 
 
 Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
 
 
 <ul>
 <li>
 Design and develop integration solutions between Salesforce and other enterprise systems using APIs, middleware, and other integration tools, with a focus on MuleSoft.
 </li>
 <li>
 Utilize MuleSoft Anypoint Platform to build, deploy, and manage APIs and integrations.
 </li>
 <li>
 Collaborate with stakeholders to gather and analyze integration requirements and business needs, translating them into technical specifications.
 </li>
 <li>
 Implement and maintain integration solutions, ensuring data accuracy and system reliability , leveraging MuleSoft's capabilities.
 </li>
 <li>
 Troubleshoot and resolve integration issues, providing technical support and guidance, particularly in the context of MuleSoft integrations.
 </li>
 <li>
 Optimize integration processes for performance and scalability, using MuleSoft best practices.
 </li>
 <li>
 Maintain documentation of integration configurations and processes, including MuleSoft API specifications and flow diagrams.
 </li>
 <li>
 Stay updated with the latest Salesforce and MuleSoft integration technologies and best practices.
 </li>
 <li>
 Mentor and support junior developers, sharing knowledge and expertise , especially in MuleSoft development.
 
 
 </li>
 </ul>
 
 Job Qualifications
 
 
 
 <ul>
 <li>
 Extensive experience with Salesforce platform and integration technologies, including MuleSoft.
 </li>
 <li>
 Proficiency in programming languages such as Apex, Java, or JavaScript .
 </li>
 <li>
 Strong understanding of API development and integration tools, with hands-on experience in MuleSoft Anypoint Platform.
 </li>
 <li>
 Excellent problem-solving skills and attention to detail.
 </li>
 <li>
 Strong communication and teamwork skills .
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience with cloud-based integration platforms and tools.
 </li>
 <li>
 Knowledge of data management and security best practices.
 </li>
 <li>
 Salesforce certifications (e.g., Salesforce Platform Developer II, Salesforce Integration Architecture Designer) are highly desirable.
 </li>
 <li>
 MuleSoft certifications (e.g., MuleSoft Certified Developer) are highly desirable.
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Value Optimization, Communication, Continuous Process Improvement, Creativity, Customer Needs Analysis, Database Scalability, Design System Solutions, Embracing Change, Emotional Regulation, Empathy, Functional Requirements, Inclusion, Information Technology Applications, Integration Support, Intellectual Curiosity, IT Service Management (ITSM), Leading Design Workshops, Learning Agility, Optimism, Process Improvement, Process Redesign {+ 22 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

ETIC, Salesforce Integration Developer - Senior Associate

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