accountant – accounts receivable (junior)

associate, sales manager

client service specialist - fr is a must Jobs in Cairo

client service specialist - fr is a must

contact center advisor

corporate quality assistant Jobs in Cairo

corporate quality assistant

credit controller associate Jobs in Cairo

credit controller associate

client service associate

Amazon

<div>
 
 Description
 
 
 
 
 Customer Service Associate
 
 
 
 Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead, we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
 
 
 
 What will you do as a Customer Service Associate?
 
 
 
 As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
 
 
 
 What are your hours?
 
 
 
 This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
 
 
 
 Basic Qualifications
 
 
 
 
 What qualifications do we need from you?
 
 
 
 <ul>
 <li>
 Minimum age: 18 years old
 </li>
 <li>
 Have the right to work in Egypt
 </li>
 <li>
 Minimum qualification of a high school degree - Passed
 </li>
 <li>
 Strong communication skills in [English &amp; Arabic] (both written and oral fluency)
 </li>
 <li>
 Experience working with a computer
 </li>
 <li>
 The availability to work varying shifts from Monday to Sunday within our operating hours
 </li>
 <li>
 Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
 
 
 </li>
 </ul>
 
 What strengths will you bring?
 
 
 
 <ul>
 <li>
 Hard-working, articulate, and detail-oriented
 </li>
 <li>
 Friendly and customer-focused in every situation
 </li>
 <li>
 Ability to learn quickly and embrace change
 </li>
 <li>
 Comfortable multi-tasking in a high-energy environment.
 
 
 </li>
 </ul>
 
 What benefits will you receive?
 
 
 
 
 Benefits
 
 
 
 One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
 
 
 <ul>
 <li>
 Social Insurance
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
 </li>
 <ul>
 <li>
 Gas station beside bloom bank
 </li>
 <li>
 Downtown Street
 
 </li>
 </ul>
 </ul>
 
 If this role sounds like it&rsquo;s for you, then click on the link below to start the application process
 
 !
 
 
 You&rsquo;ll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
 
 
 If successful, we will contact you about next steps!
 
 
 Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
 
 
 Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: ASF260123159
</div>

Customer Service Associate

Abu Dhabi Islamic Bank - Egypt

<div>
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Execute day-to-day onboarding tasks while ensuring service standards are consistently met.
 </li>
 <li>
 Maintain accurate documentation and ensure compliance throughout onboarding and service processes.
 </li>
 <li>
 Respond to client inquiries related to movements and holdings, escalating complex issues as necessary.
 </li>
 <li>
 Provide direct product support to clients, escalate unresolved matters, and report client feedback on custody services.
 </li>
 <li>
 Build and maintain strong relationships with key clients and internal stakeholders.
 </li>
 <li>
 Assist in responding to routine inquiries from entities such as MCDR (&ldquo;Misr for Central Clearing, Depository and Registry&rdquo;), stock exchanges, and brokers.
 </li>
 <li>
 Collaborate with custody operations teams to resolve issues and ensure smooth transaction processing.
 </li>
 <li>
 Track and follow up on documentation requests with internal departments (e.g., Legal, Operations).
 </li>
 <li>
 Compile and analyze data on fees, account volumes, and client acquisition trends.
 </li>
 <li>
 Collect and report insights from market surveys and competitor analysis.
 </li>
 <li>
 Prepare records related to income collection and ensure readiness for audits.
 </li>
 <li>
 Support the implementation of changes to custody products and services.
 </li>
 <li>
 Contribute input for marketing materials, presentations, and product brochures.
 </li>
 <li>
 Execute user acceptance testing (UAT) and review results to ensure proper implementation.
 </li>
 </ul>
 
 Investigate and resolve client complaints in coordination with Consumer Rights Protection, Compliance, and Governance teams, in accordance with established policies, procedures, and service-level agreements (SLAs).
 
 
 
 
 
 
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Finance, Business Administration, Economics, or Accounting
 </li>
 </ul>
 
 
 
 Minimum Experience:
 
 
 
 <ul>
 <li>
 0&ndash;3 years in custody, investment services, or Customer Service
 </li>
 </ul>
 
 
 
 
 
 
 Job-Specific Knowledge &amp; Skills:
 
 
 
 <ul>
 <li>
 Basic understanding of custody products and investment solution.
 </li>
 <li>
 Basic skills in client relationship support and follow-up
 </li>
 <li>
 Understanding of regulatory requirements related to custody and investments
 </li>
 <li>
 Basic analytical skills for client account monitoring
 </li>
 <li>
 Very good command of MS Word &amp; MS Excel.
 </li>
 </ul>
 
 
 
 Personal Skills
 
 
 
 <ul>
 <li>
 Good communication and interpersonal skills
 </li>
 <li>
 Client-focused and service-oriented
 </li>
 <li>
 High attention to detail and accuracy
 </li>
 <li>
 Team player supporting senior relationship managers
 </li>
 <li>
 Professional, reliable, and eager to learn
 </li>
 </ul>
</div>

Custody Relationship Manager (Investment)

Alorica

<div>
 
 
 Ready to launch your career with Alorica? We're hiring enthusiastic Customer Service Representatives to join our dynamic team! (PART TIME)
 
 
 
 
 
 
 
 
 
 
 What You&rsquo;ll Bring:
 
 
 <ul>
 <li>
 Fluent proficiency in English (B2&ndash;C1)
 </li>
 <li>
 Flexibility to work rotational shifts
 </li>
 <li>
 A passion for delivering excellent customer service
 </li>
 <li>
 Availability and flexibility to work part-time hours
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Very competitive salary
 </li>
 <li>
 Transportation provided 24/7
 </li>
 <li>
 Overnight allowance.
 </li>
 <li>
 Fully paid training.
 </li>
 <li>
 Social and medical insurance.
 </li>
 <li>
 Fast-track promotion opportunities
 </li>
 </ul>
 
 
 
 
 
 
 But that&rsquo;s just the start&ndash;here are a few more reasons to consider Alorica.
 
 
 
 <ul>
 <li>
 Career development opportunities
 </li>
 <li>
 Extensive training programs
 </li>
 <li>
 Access top notch technologies and best practices
 </li>
 <li>
 Excellent working environment
 </li>
 <li>
 Company events
 </li>
 </ul>
 
 
 
 
 Ready to kickstart your career? Apply now and join our vibrant team!
 
 
 
</div>

English Customer Service (Part-Time)

inDrive

<div>
 
 
 Department:
 
 Customer Service and Experience
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 To be added
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Responding to phone calls, emails, and chat messages.
 </li>
 <li>
 Quickly and efficiently resolving customer issues.
 </li>
 <li>
 Processing returns, exchanges, and customer complaints.
 </li>
 <li>
 Keeping records of each interaction with customers.
 </li>
 <li>
 Updating customer information in the CRM system.
 </li>
 <li>
 Collecting and forwarding customer feedback to relevant departments.
 </li>
 <li>
 Informing customers about the status of their inquiries.
 
 
 </li>
 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 <ul>
 <li>
 Excellent oral and written communication skills for both Russian and Kazakh languages.
 </li>
 <li>
 Ability to conduct dialogue politely and professionally.
 </li>
 <li>
 Ability to work with large volumes of information.
 </li>
 <li>
 Attention to detail and accuracy in documentation.
 </li>
 <li>
 Proficiency in PC and basic office programs.
 </li>
 <li>
 Skills in working with CRM systems and other specialized software.
 </li>
 </ul>
</div>

Customer Support Specialist

Concentrix

<div>
 
 Job Title
 
 
 
 Associate, Sales Manager
 
 
 
 Job Description
 
 
 
 The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding,
 
 
 adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.
 
 
 <ul>
 <li>
 Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
 </li>
 <li>
 Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
 </li>
 <li>
 Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
 </li>
 <li>
 Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
 </li>
 <li>
 Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
 </li>
 <li>
 Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
 </li>
 <li>
 Be a point of escalation for our clients and respond promptly to any issues
 </li>
 <li>
 Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
 </li>
 <li>
 Work with client contact on reporting and forecasting
 </li>
 <li>
 Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
 </li>
 <li>
 Work with client contact on reporting and forecasting
 </li>
 <li>
 Coordinate team incentives and Sales Performance Incentive Funds
 </li>
 <li>
 Partner and build business relationships with all partners to ensure customer expectations are met
 </li>
 </ul>
</div>

Associate, Sales Manager

Future Group Language Solutions

<div>
 
 Job Description
 
 
 
 
 Jadeer is Hiring on behalf of one of our clients &mdash; a leading fintech company
 
 in digital payments and consumer finance across the Middle East.
 
 
 
 Location:
 
 New Cairo
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Handle customer inquiries via calls in a professional manner
 </li>
 <li>
 Support customers with accounts, transactions, and payment-related questions
 </li>
 <li>
 Resolve complaints efficiently and ensure customer satisfaction
 </li>
 <li>
 Update customer data and interactions on the system
 </li>
 <li>
 Escalate complex issues when needed and follow up on resolution
 </li>
 <li>
 Meet performance targets (quality, response time, etc.)
 
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 0&ndash;2 years of experience in customer service or call center roles
 </li>
 <li>
 Very good English &amp; Arabic communication skills
 </li>
 <li>
 Strong problem-solving and customer-focused mindset
 </li>
 <li>
 Ability to work in a fast-paced environment
 </li>
 <li>
 Basic computer skills (CRM is a plus)
 </li>
 <li>
 Flexibility with rotational shifts
 
 
 
 </li>
 </ul>
 
 Why Join?
 
 
 
 <ul>
 <li>
 Work with a fast-growing fintech leader
 </li>
 <li>
 Dynamic and supportive environment
 </li>
 <li>
 Real career growth opportunities
 
 </li>
 </ul>
</div>

English Customer Service

INTELCIA

<div>
 
 
 Company Description
 
 
 
 Intelcia is a global leader in outsourcing with over 20 years of expertise, offering tailored services that meet international standards. Focusing on simplifying business challenges, Intelcia provides four main solutions: Multichannel CX Solutions, Business Processes, IT Solutions, and Innovative &amp; Consulting Solutions. With a presence across Europe, Africa, the Indian Ocean, North America, Latin America, and the Caribbean, the company operates in 85 centers and employs over 35,000 professionals worldwide. Intelcia is driven by its ambition to be among the top 10 global outsourcing leaders, targeting &euro;1.5 billion in revenue by 2025.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role based in Cairo, Egypt, for a Customer Service Representative (English Account). In this role, you will handle customer inquiries via calls or other channels, ensure a high level of customer satisfaction, and provide effective and timely solutions to customer concerns. You will be responsible for maintaining professional communication standards and delivering exceptional customer experiences.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proficiency in Customer Support and Customer Service
 </li>
 <li>
 Strong focus on Customer Satisfaction and Customer Experience
 </li>
 <li>
 Excellent Phone Etiquette and verbal communication skills
 </li>
 <li>
 Ability to work effectively in a team and manage customer interactions with professionalism
 </li>
 <li>
 Problem-solving skills and a customer-centric approach
 </li>
 <li>
 Fluency in English, both written and spoken
 </li>
 <li>
 Previous experience in a customer service role, particularly in outsourcing, is an advantage
 </li>
 <li>
 High school diploma or equivalent; advanced education or certifications are a plus
 </li>
 <li>
 Flexibility with night &amp; overnight shifts is a must
 </li>
 <li>
 Fluency in English is a MUST B2/C1 (Native or Bilingual)
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 
 
 &bull; Very attractive package!
 
 
 
 
 &bull; Fully paid training
 
 
 
 
 &bull; Social &amp; medical insurance
 
 
 
 
 &bull; Transportation is provided (Door to Door for Ladies)
 
 
 
 
 &bull; Guaranteed Career Path!
 
 
</div>

Call Centre | English Account

Explore 339+ Client service associate in Cairo this May. Find roles across top companies and apply now to boost your career.