customer service representative Jobs in Cairo

customer service representative

customer service manager

customer support representative. Jobs in Cairo

customer support representative.

sales associate

client engagement specialist Jobs in Cairo

client engagement specialist

client service associate

Concentrix

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix.
 
 
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.
 
 
 
 
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 
 Fluent in English (B2 - C1).
 
 </li>
 <li>
 
 Flexible with rotational shifts including night and overnight shifts.
 
 </li>
 <li>
 
 Ready to start immediately.
 
 </li>
 </ul>
 
 
 
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
 <li>
 Social &amp; medical insurance.
 </li>
 <li>
 Paid training.
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 <li>
 Free online courses.
 </li>
 </ul>
 
 
</div>

Customer Service Representative (English Speakers)

Manpower Egypt

<div>
 Key Responsibilities
 
 &bull; Respond to customer inquiries via phone, email in a professional and timely manner. &bull; Handle customer complaints and provide appropriate solutions according to company policies. &bull; Provide information about products, services, and company policies. &bull; Follow up with customers to ensure their issues are resolved and satisfaction is achieved. &bull; Escalate complex problems to the appropriate department when necessary.
 
 
 
 Requirements
 
 &bull; Bachelor&rsquo;s degree in any field. &bull; Minimum 1 year of experience in a call center environment. &bull; Excellent level of English (spoken and written). &bull; Strong communication and interpersonal skills. &bull; Good computer skills and ability to work with customer service systems.
</div>

Customer Support Representative

Deloitte

<div>
 
 Audit &amp; Assurance | IT Specialist &ndash; Experienced Associate
 
 
 
 
 About Deloitte:
 
 When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award.
 
 
 
 Our Purpose
 
 
 
 Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most&mdash;for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.
 
 
 Our shared values guide the way we behave to make a positive, enduring impact:
 
 
 <ul>
 <li>
 Lead the way
 </li>
 <li>
 Serve with integrity
 </li>
 <li>
 Take care of each other
 </li>
 <li>
 Foster inclusion
 </li>
 <li>
 Collaborate for measurable impact
 
 
 </li>
 </ul>
 
 Audit &amp; Assurance | IT Specialist &ndash; Experienced Associate
 
 
 
 
 Role
 
 
 
 Your role as an Experienced Associate in IT Audit, will perform a variety of assurance and testing work for a portfolio of diversified clients in different industries. Given the many opportunities to work with different engagement teams and managers, you learn to collaborate very fast. As you progress, we train and assign you to different aspects of the engagement. During your tenure as an Experienced Associate in IT Audit, you will demonstrate and develop your capabilities in the following areas:
 
 
 <ul>
 <li>
 Perform fieldwork and audit procedures such as IT risk assessment, test of automated / application controls, test of general IT Controls, interface controls and test of system-generated reports, risk mitigation procedures and reporting preparation.
 </li>
 <li>
 Communicate engagement issues and findings to senior management and client personnel.
 </li>
 <li>
 Ensuring quality in delivering of client service
 </li>
 <li>
 Follow Deloitte policies and relevant professional standards in performance of procedures.
 </li>
 <li>
 Execution of multiple concurrent engagements within multiple industries, while delivering exceptional client service according to firm standards.
 </li>
 <li>
 Report directly to management in charge the status of engagements.
 </li>
 <li>
 Interfacing with clients' management and personnel and managing client relationships and expectations.
 </li>
 <li>
 Supporting in cyber security assessments, information security assessments, business continuity reviews, and other hot topics for our clients.
 
 
 </li>
 </ul>
 
 Leadership Capabilities
 
 
 
 <ul>
 <li>
 Builds own understanding of our purpose and values; explores opportunities for impact.
 </li>
 <li>
 Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
 </li>
 <li>
 Understands expectations and demonstrates personal accountability for keeping performance on track
 </li>
 <li>
 Actively focuses on developing effective communication and relationship-building skills
 </li>
 <li>
 Understands how their daily work contributes to the priorities of the team and the business
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 BS in Computer Science, Business Computer or Management Information Systems.
 </li>
 <li>
 CISA or other relevant certification is a plus
 </li>
 <li>
 Strong background in auditing techniques and/or computer control environments in Financial Services Industry.
 </li>
 <li>
 Ability to plan and manage fieldwork along with ensuring deliverables meet work plan specifications and deadlines.
 </li>
 <li>
 Experience in testing general IT controls of applications, operating systems, and databases; testing of system generated reports is a plus.
 </li>
 <li>
 2 to 3 years of experience in Technology Industry.
 </li>
 <li>
 Ability to perform risk mitigation procedures, which include identifying and testing mitigating controls, compensating controls etc.
 </li>
 <li>
 Articulate, well-spoken, team player and passionate about delivering tangible outcomes.
 </li>
 <li>
 Willing to work hours as needed to meet client deadlines and firm needs.
 </li>
 <li>
 Strong proficiency in basic PC applications (Excel, Word, PowerPoint) with a general understanding of data analysis techniques.
 </li>
 <li>
 Ability to work under pressure and meet deadlines.
 </li>
 <li>
 Ability to conduct extensive research.
 </li>
 <li>
 Fluency in English Language (Reading, Writing and Speaking).
 </li>
 </ul>
</div>

Audit & Assurance | IT Audit | Experienced Associate | Egypt

LEO Trading Agency

<div>
 
 Company Description
 
 
 
 LEO Trading Agency is a limited liability company specializing in trading, franchise operations, and outsourcing recruitment services. Since partnering with Vodafone in July 2012, LEO has owned and operated 31 Vodafone Express stores across Egypt. The company also engages in import and export activities. With a focus on quality and reliability, LEO Trading Agency is committed to delivering excellent services across its operations.
 
 
 
 Role Description
 
 
 
 This is a full-time role for a Customer Service Representative - C1 English Speaker. The position involves managing customer inquiries, resolving concerns, maintaining customer satisfaction, and consistently delivering an exceptional customer experience. The role is hybrid, based in Cairo, Egypt, with flexibility to work from home as required.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proficiency in Customer Service, Customer Support, and Customer Satisfaction processes
 </li>
 <li>
 Ability to enhance Customer Experience and resolve inquiries effectively
 </li>
 <li>
 Excellent communication skills in English (C1 proficiency level)
 </li>
 <li>
 Strong problem-solving and interpersonal skills
 </li>
 <li>
 Ability to work both independently and collaboratively in a hybrid work environment
 </li>
 <li>
 Previous experience in customer service or related roles is a plus
 </li>
 <li>
 Familiarity with the telecommunications industry or sales operations is beneficial
 </li>
 </ul>
</div>

Customer Service Representative - C1 English Speaker

Enjaz Consultancy & Enterprise Management

<div>
 
 <ul>
 <li>
 الرد على المكالمات الواردة والتفاعل مع استفسارات العملاء ومشاكلهم.
 
 </li>
 <li>
 معالجة شكاوى العملاء بكفاءة والعمل على حلها بشكل مرضٍ.
 
 </li>
 <li>
 توجيه العملاء إلى الأقسام أو الأشخاص المناسبين عند الضرورة.
 
 </li>
 <li>
 الالتزام بسياسات وإجراءات الشركة الخاصة بخدمة العملاء.
 
 </li>
 <li>
 العمل على تحقيق مؤشرات الأداء المحددة من قبل الإدارة، مثل زمن المكالمة ونسبة رضا العملاء.
 
 
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Answer incoming calls and address customer inquiries and issues.
 
 </li>
 <li>
 Efficiently handle customer complaints and work towards satisfactory resolutions.
 
 </li>
 <li>
 Direct customers to the appropriate departments or personnel when necessary.
 
 </li>
 <li>
 Adhere to the company&rsquo;s customer service policies and procedures.
 
 </li>
 <li>
 Strive to achieve performance metrics set by management, such as call duration and customer satisfaction rate.
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 السن : لا يتجاوز 27عام
 
 </li>
 <li>
 سكان : القاهرة والجيزة
 
 </li>
 <li>
 مؤهل عالى (جامعى او معهد اربع سنوات)
 
 </li>
 <li>
 5 ايام عمل (9 ساعات عمل من ضمنهم ساعه بريك)
 
 </li>
 <li>
 مكان العمل العباسية
 
 </li>
 <li>
 تدريب مدفوع
 
 </li>
 <li>
 تأمين اجتماعى و صحى
 
 </li>
 </ul>
 
 
 
 
 
 
 <ul>
 <li>
 Not to exceed 27 years.
 
 </li>
 <li>
 Residence: Cairo &amp; Giza
 
 </li>
 <li>
 Education: University degree or four-year institute diploma.
 
 </li>
 <li>
 Working days: 5 days a week, 9-hour shifts with a 1-hour break.
 
 </li>
 <li>
 Workplace: Abbasia.
 
 </li>
 <li>
 Paid training
 
 </li>
 <li>
 Social and health insurance provided.
 
 </li>
 </ul>
</div>

Customer Service Representative- ممثل خدمة عملاء

TP Cairo EG

<div>
 
 We are hiring a Customer Service Agent to join our English Voice team for an international telecommunications account. In this role, you will handle calls from customers in the United States and help them with their account-related questions.
 
 
 
 
 
 
 
 
 The role mainly focuses on billing inquiries and general account support.
 
 
 It is a billing account and is not related to fintech or financial services.
 
 
 
 
 
 
 
 
 
 
 
 
 &nbsp;Location: Cairo &ndash; 5th Settlement Plaza
 
 
 
 
 &nbsp;Employment Type: Full-Time (On-site)
 
 
 
 
 
 
 
 
 
 
 
 
 
 &nbsp;Key Responsibilities
 
 
 
 
 
 
 Provide accurate information about products, services, and company policies.
 
 
 Maintain high service quality and customer satisfaction standards.
 
 
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 
 Fluency in English (B1 level or higher).
 
 
 
 
 
 Strong communication and active listening skills.
 
 
 
 
 
 Customer-focused mindset with strong problem-solving abilities.
 
 
 
 
 
 Ability to work on-site in Cairo &ndash; 5th Settlement Plaza.
 
 
 
 
 
 Flexibility to work rotational shifts aligned with international time zones.
 
 
 
 
 
 Applications are open to graduates only.
 
 
 
 
 
 
 
 
 
 What We Offer
 
 
 
 
 
 
 Competitive salary package.
 
 
 
 
 
 KPIs paid in Euros.
 
 
 
 
 
 Extra incentives paid in USD, calculated per customer optional.
 
 
 
 
 
 24/7 transportation within Cairo &amp; Giza.
 
 
 
 
 
 Professional work environment.
 
 
 
 
 
 Career growth opportunities.
 
 
 
 
 
 Full-time stable employment.
 
 
 
 
 
 Medical and social insurance.
 
 
 
 
 
 Free gym membership.
 
 
 
 
 
 Discounts on many brands and services.
 
 
 
 
 
 
 
 
 If you&rsquo;re interested or know anyone who might be interested, apply here
 
</div>

Customer Service Vacancy/Billing Account

Majid Al Futtaim

<div>
 
 
 JOB TITLE
 
 
 
 Senior Associate, Lease Contract | Majid Al Futtaim Properties | Asset Management Egypt
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The position is responsible for providing timely active administrative support to the Asset Management Business Unit Leasing Team in the development and monitoring of Lease Proposals, Lease Agreement Documents, communication with clients / tenants etc., ensuring that all lease related documents complies with the agreed terms, conditions of the contract and commitment between the company and the client.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Create entries for Lease deals in the Data Capture System based on the input received from the Leasing Team in Asst Management Business Unit.
 </li>
 <li>
 Prepare the draft and final Lease Agreements, Amendments and Deeds to be checked by the appropriate personnel for accuracy and ensure that the same is in accordance with the terms and conditions agreed at the time of closing lease deal.
 </li>
 <li>
 Review the final acceptance from the client on the Lease Agreement document to ensure that there is no ambiguity in the acceptance of the terms and conditions stated in the formal lease agreement.
 </li>
 <li>
 Collect all pertinent and valid legal documents from the tenant such as Trade license, Commercial Registration, Insurance Certificate, Owner&rsquo;s passport copies etc., to ensure the legality of the tenant.
 </li>
 <li>
 Organize the payment documents and forward the same to the client along with the Lease Agreement so as to receive the payment along with the signed agreement signifying the acceptance of the client.
 </li>
 <li>
 Be responsible for all correspondences between Company and tenants whether it is by email, letter and fax and all follow up required during the course of the process, until the final Lease agreement is signed.
 </li>
 <li>
 Provide input (cheques, job requests, T- Forms) to and receive output from (legal jobs, receipts, ,LOD&rsquo;s) to related departments i.e., Leasing, Finance, Legal and Retail Architecture.
 </li>
 <li>
 Provide all necessary data / reports concerning to Lease administration to Senior Manager Lease Administration as and when requested.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Law.
 </li>
 <li>
 Minimum 1-2 years work experience in managing Lease Administration and Documentation activities preferably in a reputed Real Estate developer.
 </li>
 <li>
 Strong verbal and written communication skills.
 </li>
 <li>
 Proficient user of Microsoft Office.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Lease Contract Senior Associate

Explore 662+ Client service associate in Cairo this March. Find roles across top companies and apply now to boost your career.