customer service representative Jobs in Cairo

customer service representative

call center agent

associate, sales manager

call center representative

client affairs director

client service associate

Manpower Egypt

<div>
 
 Key Responsibilities
 
 
 &bull; Respond to customer inquiries via phone in a professional and timely manner.
 
 
 &bull; Handle customer complaints and provide appropriate solutions according to company policies.
 
 
 &bull; Provide information about products, services, and company policies.
 
 
 &bull; Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
 
 
 &bull; Escalate complex problems to the appropriate department when necessary.
 
 
 
 
 
 Requirements
 
 
 &bull; Bachelor&rsquo;s degree in any field.
 
 
 &bull; Minimum 1 year of experience in a call center environment.
 
 
 &bull; Excellent level of English (spoken and written).
 
 
 &bull; Strong communication and interpersonal skills. &bull; Good computer skills and ability to work with customer service systems.
 
</div>

Customer Support Representative

Sonata Software

<div>
 
 
 CSA GD Job Description for Windows Server &amp; Client along with SCCM &amp; Intune. (Egypt)
 
 
 
 We are seeking a highly skilled and experienced Platforms Architect to join our team. The ideal candidate will have extensive knowledge and hands-on experience with
 
 Windows Server &amp; Client along with SCCM &amp; Intune. (Above 10 yrs experience with English and Arabic)
 
 
 
 
 Windows Server.
 
 
 
 The Microsoft Platform Engineer (Client, servers and virtualization) Engineer role requires knowledge and experience in a number of the following technologies/areas:
 
 <ul>
 <li>
 Experience with Deployment technologies like WDS, MDT, High Availability technologies like storage Backup Hyper-V.
 </li>
 <li>
 Expertise on Storage SAN NAS DAS understanding of storage stack its architecture.
 </li>
 <li>
 Virtualization (Hyper-V) : Monolithic and Microkernel, Hyper-V ring Architecture.
 </li>
 <li>
 VHD and AVHDX Merging Checking integrity with its differencing chain.
 </li>
 <li>
 Failover, Planned Failover, Test Failure, Unplanned Failover.
 </li>
 <li>
 Hyper-V Migration.
 </li>
 <li>
 Windows as a service with its deployment rings concepts, co-management with MEMCM is an added advantage.
 </li>
 <li>
 Troubleshooting windows updates issues and understanding of Component based servicing.
 </li>
 <li>
 Understanding of Patch Management and experience with Windows Server Update Services (WSUS).
 </li>
 <li>
 Windows Server Operating System knowledge which includes understanding of NTFS/Share Permissions, File Sharing, Performance Monitoring, Event logging, Task Manager, Windows Firewall, User and Group Management.
 </li>
 <li>
 Understanding of WMI and familiarity with WMI queries
 </li>
 <li>
 Active Directory concepts such as Kerberos, LDAP, Sites and Security Groups.
 </li>
 <li>
 Understanding of TCP/IP and other networking services: DNS, WINS, DHCP, Routing.
 </li>
 <li>
 Exceptional Problem-Solving and Communication Skills - Spoken and written English (including technical writing).
 </li>
 </ul>
 
 
 
 
 
 Windows client
 
 
 
 Role type Customer Engineer - CSA Skills Required Broad knowledge of Windows Server &amp; Windows 10 and Windows 11 platforms, including deployment, management, and troubleshooting.
 
 
 Expertise in Windows 365, providing seamless hybrid work environments by integrating with Azure Virtual Desktop.
 
 
 Proficiency in Microsoft Intune for device management, including application deployment, security baselines, and dynamic provisioning.
 
 
 Experience with Windows Hello for Business, Windows Sandbox Management, and Endpoint Analytics for Windows 11.
 
 
 Ability to manage and configure Windows 365 Cloud PCs, ensuring consistent and uninterrupted work experiences.
 
 
 Windows &amp; Cloud Environments Windows 10/11 &ndash; Deployment, configuration, troubleshooting
 
 
 Windows 365 Cloud PC
 
 
 &ndash; Provisioning, optimization, licensing, and performance tuning Entra ID (Azure AD) Hybrid Join &amp; Entra Join
 
 
 &ndash; Configuration and troubleshooting Windows Update for Business (WUFB)
 
 
 &ndash; Update compliance and management LAPS (Local Administrator Password Solution) &amp; Windows LAPS
 
 
 &ndash; Configuration, management, and differences KMS / MAK Licensing / Cloud-based licensing
 
 
 &ndash; For W365 and traditional enterprise activation Virtual Desktop &amp; Cloud Solutions Windows 365 vs. Azure Virtual Desktop (AVD)
 
 
 &ndash; Use case comparison and best practices Networking &amp; Bandwidth Tuning
 
 
 &ndash; Optimizing Cloud PC performance Security &amp; Compliance Microsoft Defender for Endpoint (MDE)
 
 
 &ndash; Security policies, monitoring, and integrations Conditional Access &amp; Device Compliance
 
 
 &ndash; Enforcing security baselines (GPOs, Intune at a high level) BitLocker &amp; Windows Hello for Business
 
 
 &ndash; Encryption and authentication Security Standards &amp; Baselines
 
 
 &ndash; NIST 800-53, Zero Trust principles Application Management &amp; Deployment Winget &amp; MSIX Packaging
 
 
 &ndash; Modern app deployment Microsoft Store for Business (MsFB) Private Store Deprecation
 
 
 &ndash; Transition planning Identity &amp; Authentication Entra AD (Azure AD) &amp; Hybrid Join
 
 
 &ndash; When and how to use them Single Sign-On (SSO) &amp; Multi-Factor Authentication (MFA)
 
 
 &ndash; Securing endpoints RBAC (Role-Based Access Control)
 
 
 &ndash; Ensuring scoped access Networking &amp; Connectivity VPN &amp; Always-On VPN
 
 
 &ndash; Secure remote access Cloud PC Networking
 
 
 &ndash; Latency, bandwidth, and connectivity considerations Wi-Fi Authentication
 
 
 &ndash; 802.1X, certificate-based authentication DNS, DHCP, Firewall Basics
 
 
 &ndash; Endpoint connectivity essentials Monitoring &amp; Troubleshooting Windows Event Logs Perf Logs &amp; Defender Logs
 
 
 &ndash; Digging into issues Performance Monitoring
 
 
 &ndash; Task Manager, Resource Monitor, Sysinternals tools Remote Troubleshooting
 
 
 &ndash; Quick Assist, Remote Desktop Other Essential Skills Problem-Solving Mindset
 
 
 &ndash; Can diagnose and resolve complex issues Scripting &amp; Automation
 
 
 &ndash; PowerShell for automation and remediation Documentation &amp; Knowledge Sharing
 
 
 &ndash; Creating technical guides and best practices Collaboration
 
 
 &ndash; Working cross-functionally with security, networking, and IT teams User-Centric Approach
 
 
 &ndash; Balancing security and usability Optional Skills 8+ years&rsquo; experience with customer facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, and advanced troubleshooting
 
 
 
 SCCM/Intune Customer Engineer
 
 
 
 We are looking for a SCCM/Intune Customer Engineer to provide technical support for Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune environments. This role focuses on assisting customers with request resolution, troubleshooting, and day-to-day operational support, helping ensure reliable endpoint management across on-premises and cloud-based devices.
 
 
 Key Responsibilities
 
 
 &bull; Responsibilities include, but are not limited to, the following examples:
 
 
 &bull; Provide Tier 3 support to customers for technical requests related to SCCM and Intune environments.
 
 
 &bull; Proactively review customer concerns and provide recommendations to improve endpoint management, user experience, and policy compliance.
 
 
 &bull; Investigate and resolve requests related to:
 
 
 &bull; - SCCM: application deployment, task sequences, driver packages, software update groups (SUGs), boundaries and boundary groups, distribution point health, and client push installation.
 
 
 &bull; - Intune: device compliance policies, configuration profiles, app protection policies, Autopilot deployment profiles, and co-management setup.
 
 
 &bull; Support mobile device management (MDM) requests, including:
 
 
 &bull; - Enrollment and management of iOS, Android, and Windows 10/11 devices.
 
 
 &bull; - Mobile app deployment via Intune (store apps, LOB apps, and web links).
 
 
 &bull; - Addressing customer requests related to enrollment challenges, access configurations, and policy enforcement across mobile platforms.
 
 
 &bull; Assist customers with transitioning workloads from SCCM to Intune, including Windows Update for Business, endpoint security, and app deployment.
 
 
 &bull; Analyze logs and diagnostics (e.g., CMTrace, Event Viewer, Intune troubleshooting blade, MDM Diagnostic stool) to identify root causes and resolve requests efficiently.
 
 
 &bull; Provide clear, professional technical guidance to customers and internal teams, adjusting communication style based on audience and context.
 
 
 &bull; Document support requests, investigation steps, resolutions, and known best practices.
 
 
 &bull; Collaborate with engineering or escalation teams when advanced troubleshooting or deeper investigation is required.
 
 
 
 
 
 Soft Skills &amp; Presentation skills
 
 
 &bull; Strong communication skills with the ability to translate complex technical topics into simple, customer-friendly language.
 
 
 &bull; Active listening and empathy when engaging with end users or customer teams.
 
 
 &bull; Adaptable and calm under pressure, especially when working with high-impact or time-sensitive support requests.
 
 
 &bull; Excellent time management, prioritization, and follow-through. &bull; Strong sense of ownership and accountability for customer experience and outcomes.
 
 
 &bull; Collaborative mindset with a willingness to work cross-functionally to drive resol
 
 
 
 
 
 Good to have : Azure certifications (Azure Solutions Architect Expert; Azure Security Engineer Associate; Azure Administrator Associate)
 
 
 Understanding of competitor clouds and how they compare to Microsoft solutions.
 
 
 Technical experience with hybrid infrastructures, architecture designs, and technology management.
 
 
 Proven track record in successfully planning, deploying, operating, and optimizing cloud environments.
 
 
 Advanced Microsoft certifications are preferred.
 
</div>

Customer Solutions Architect

Accenture

<div>
 
 Job Summary:
 
 
 
 The Oracle ERP Support Service Associate Manager is responsible for overseeing the daily operations of Oracle ERP support services. This role ensures the timely resolution of ERP-related incidents, manages oracle quarterly updates and ensures that the client is getting the latest functionality and features following the standard practices, liaises with business and IT stakeholders, and coordinates with internal and external teams to maintain a high level of service delivery and user satisfaction. The role requires a strong technical and business background in Oracle ERP systems (Fusion), service management expertise, and leadership capability.
 
 
 
 Key Responsibilities:
 
 
 
 
 <li>
 Lead and manage the ERP support team, including assigning tasks, monitoring performance, and ensuring high-quality service delivery.
 
 </li>
 <li>
 Oversee support and maintenance activities for Oracle ERP modules such as Financials, Procurement, Supply Chain, HCM, and Projects.
 
 </li>
 <li>
 Manage and ensure incidents are resolved, service requests, and problem tickets related to Oracle ERP.
 
 </li>
 <li>
 Ensure compliance with SLAs and KPIs for ERP support operations.
 
 </li>
 <li>
 Act as a liaison between IT, vendors, and business units to ensure efficient support and continuous improvement.
 
 </li>
 <li>
 Plan and oversee Oracle quarterly updates, needs to follow the standard practice to fix or apply any change on production environment.
 
 </li>
 <li>
 Lead root cause analysis for critical incidents and develop long-term resolution strategies. Prepare detailed incident and RCA reports, ensuring clear communication of key findings and corrective actions to client leadership to support recovery, continuous improvement, and risk mitigation.
 
 </li>
 <li>
 Ensure documentation of support procedures, system configurations, and known error databases.
 
 </li>
 <li>
 Conduct regular reviews and analysis of system performance, support trends, and user feedback. Generate and present weekly reports to stakeholders, providing clear insights into the status and effectiveness of ERP support services.
 
 </li>
 <li>
 Ensure comprehensive and up-to-date ERP documentation&mdash;including user guides, process models, test scripts, and configuration records&mdash;is maintained and aligned with ongoing support activities.
 
 </li>
 <li>
 Facilitate training and knowledge transfer for team members and end users.
 
 </li>
 <li>
 Manage vendor relationships and coordinate support escalation when necessary. To build governance, cadence and escalation process to make sure that support services is well structured
 
 </li>
 <li>
 Ensure compliance with security, audit, and data integrity standards.
 
 
 
 </li>
 
 Required Qualifications:
 
 
 
 
 <li>
 Bachelor&rsquo;s degree in computer science, Information Technology, or related field.
 
 </li>
 <li>
 7+ years of experience in Oracle ERP (EBS or Cloud) systems, with at least 3 years in a managerial or team lead role.
 
 </li>
 <li>
 Strong knowledge of Oracle ERP modules and architecture.
 
 </li>
 <li>
 Experience in managing ERP support in a complex enterprise environment.
 
 </li>
 <li>
 Familiarity with ITIL practices and service management tools (e.g., ServiceNow, Remedy, Manage engine).
 
 </li>
 <li>
 Excellent problem-solving, communication, and stakeholder management skills.
 
 </li>
 <li>
 Ability to manage cross-functional teams and multiple priorities.
 
 
 
 </li>
 
 Preferred Qualifications:
 
 
 
 
 <li>
 Oracle certifications (e.g., Oracle Cloud Infrastructure, Oracle Financials Cloud).
 
 </li>
 <li>
 Experience with Oracle Fusion Cloud applications.
 
 </li>
 <li>
 Project management experience or certification (PMP, PRINCE2).
 
 </li>
 <li>
 Experience in regulated or global enterprise environments.
 
 
 
 </li>
 
 Soft Skills:
 
 
 
 
 <li>
 Strong leadership and team management capabilities.
 
 </li>
 <li>
 Customer service mindset with a proactive approach to problem resolution.
 
 </li>
 <li>
 High attention to detail and ability to work under pressure.
 
 </li>
 <li>
 Excellent written and verbal communication skills.
 
 
 
 </li>
 WHY JOIN US?
 
 
 
 <li>
 We offer a transparent, fast-paced career progression, with a focus on your strengths and continuous coaching from senior colleagues
 
 </li>
 <li>
 You will benefit from working alongside Accenture experts who are solving some of the biggest industry challenges with innovative thinking and pioneering tools
 
 </li>
 <li>
 Flexible work arrangements and a range of benefits including competitive rewards
 
 </li>
 <li>
 You will have access to state-of-the-art technology that will give you the opportunity to deepen your existing skills even as you help create the latest business trends
 
 </li>
 <li>
 You will also have opportunities to make a difference to the communities in which we work and live
 
 
 
 </li>
 NEXT STEPS:
 
 
 If this sounds like the ideal role, career and company for you, click below to apply.
 
 
 To learn more about life @AccentureMiddleEast, follow us on social media and keep up with our latest news.
 
 
 Accenture Middle East:
 
 LinkedIn
 
 
 ,
 
 
 Instagram
 
 
 ,
 
 
 Facebook
 
 
 ,
 
 
 Twitter
 
 
 ,
 
 
 YouTube
 
 
 
</div>

Oracle ERP Support Service Associate Manager

<div>
 
 SAP Cutover Associate Manager
 
 
 
 Location:
 
 
 
 Cairo, Egypt
 
 
 
 
 Accenture Technology
 
 
 
 
 Through unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our clients&rsquo; most complex business needs. With over 100 innovation hubs deployed around the world, we help clients continuously innovate at speed and at scale so they can outpace their peers. You will bring innovation, intelligence and industry experience together with the newest technologies to help clients innovate at scale and transform their businesses.
 
 
 We are seeking for a new talent to join the Business &amp; Technology Integration team where you will have the opportunity to collaborate on an ERP roadmap implementation project.
 
 
 
 Job Description:
 
 
 
 Accenture is seeking a hands-on
 
 SAP Cutover Manager
 
 to coordinate Business and IT cutover activities for a large-scale SAP transformation program. This role will oversee the end-to-end cutover planning, readiness, execution, and stabilization across
 
 Human Capital Management (HCM)
 
 (SuccessFactors, Concur),
 
 Supply Chain Management (SCM)
 
 (S/4HANA, Ariba, OpenText, MDG), and
 
 Finance (FIN)
 
 (S/4HANA, MDG) workstreams. The SAP Cutover Manager will collaborate closely with Accenture functional and technical teams, client business and IT stakeholders, third-party vendors, the data migration partner, and the BCG PMO to ensure a seamless and well-controlled transition to the new SAP landscape. This program-critical role demands strong initiative, consistent oversight, hands-on delivery management, and a focus on minimizing disruption to business operations during go-live.
 
 
 
 Key Responsibilities:
 
 
 
 
 <li>
 Lead the end-to-end cutover strategy, integrated planning, and execution across both Business and IT streams.
 
 </li>
 <li>
 Develop, maintain, and execute a comprehensive cutover plan, encompassing technical system activities, data migration loads, and business operational transitions.
 
 </li>
 <li>
 Coordinate regular cutover planning sessions, readiness reviews, mock cutover rehearsals, and go/no-go meetings with business and IT leadership.
 
 </li>
 <li>
 Ensure all cutover tasks are correctly sequenced, dependencies managed, and critical paths identified and monitored.
 
 </li>
 <li>
 Manage communications during cutover execution, ensuring timely updates, issue escalation, and decision support.
 
 </li>
 <li>
 Track and mitigate cutover-related risks, issues, and dependencies, escalating to program leadership as appropriate.
 
 </li>
 <li>
 Oversee Hypercare handover, stabilization activities, and early life support following go-live.
 
 </li>
 <li>
 Ensure continuity of business operations and minimal disruption throughout the cutover period.
 
 
 
 </li>
 
 Required Qualifications:
 
 
 
 
 <li>
 Demonstrated experience managing complex ERP cutovers, including substantial experience with SAP S/4HANA programs.
 
 </li>
 <li>
 Strong understanding of SAP landscapes, integration points, and dependencies across both technical systems and business processes (SuccessFactors, Concur, Ariba, OpenText, MDG).
 
 </li>
 <li>
 Proven track record managing cutover planning across IT infrastructure and business operational activities.
 
 </li>
 <li>
 Practical experience leading mock cutovers, dress rehearsals, go-live execution, and Hypercare transitions.
 
 </li>
 <li>
 Excellent organizational and program management skills, with the ability to manage detailed runbooks, cross-team dependencies, and critical timelines.
 
 </li>
 <li>
 Strong leadership presence and the ability to influence and coordinate across business and technical teams.
 
 </li>
 <li>
 Expertise in cutover governance, risk management, contingency planning, and stakeholder engagement.
 
 </li>
 <li>
 Clear and effective communication skills, including escalation management.
 
 </li>
 <li>
 Proficiency in Microsoft Project, Excel (advanced), Jira, or equivalent planning and tracking tools.
 
 
 
 </li>
 
 Next Steps
 
 
 
 If this sounds like the ideal role, career and company for you, click below to apply.
 
 
 To learn more about life @AccentureMiddleEast, follow us on social media and keep up with our latest news.
 
 
 
 Accenture Middle East:
 
 
 LinkedIn
 
 
 ,
 
 
 Instagram
 
 
 ,
 
 
 Facebook
 
 
 ,
 
 
 Twitter
 
 
 ,
 
 
 YouTube
 
 
 
</div>

SAP Cutover Associate Manager

Concentrix

<div>
 
 Job Title
 
 
 
 Customer Service Advisor &ndash; Arabic Speakers - Cairo
 
 
 
 Job Description
 
 
 
 Join Concentrix Today!
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
 
 
 Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
 
 
 
 In This Role, You'll
 
 
 
 <ul>
 <li>
 Be the friendly voice of major clients, delivering high-quality support via phone, email, and chat.
 </li>
 <li>
 Assist customers with inquiries, order processing, troubleshooting, and guidance.
 </li>
 <li>
 Build deep product and service knowledge to deliver confident and accurate support.
 </li>
 <li>
 Handle customer issues with patience, professionalism, and a solution-oriented mindset.
 </li>
 <li>
 Create positive customer experiences through personalized assistance and clear communication.
 </li>
 <li>
 Collaborate within a dynamic and supportive team to achieve shared service and performance goals.
 
 
 </li>
 </ul>
 
 Essential Functions / Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivery meets contractual Key Performance Indicators (KPIs).
 </li>
 <li>
 Clarify customer requirements using effective probing and decision-support tools.
 </li>
 <li>
 Listen attentively, demonstrate empathy, and build strong customer rapport.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner following agreed procedures.
 </li>
 <li>
 Maintain working knowledge of client products and services.
 </li>
 <li>
 Prepare complete and accurate documentation, including account notations.
 </li>
 <li>
 Participate in initiatives aimed at improving customer satisfaction and business performance.
 </li>
 <li>
 Identify opportunities to offer additional products or services when appropriate.
 
 
 </li>
 </ul>
 
 Candidate Profile
 
 
 
 <ul>
 <li>
 Proficiency in Arabic and English, both written and verbal.
 </li>
 <li>
 High school diploma required; relevant experience is an advantage.
 </li>
 <li>
 Excellent communication, interpersonal, and customer engagement skills.
 </li>
 <li>
 Comfortable working in a fast-paced, performance-driven environment.
 </li>
 <li>
 Strong multitasking, prioritization, and adaptability skills.
 </li>
 <li>
 Basic computer skills and system navigation capability.
 </li>
 <li>
 Ability to work independently and collaboratively within a team.
 </li>
 <li>
 Detail-oriented, dependable, and professional.
 </li>
 <li>
 Patient, composed, and solution-oriented in all customer interactions.
 </li>
 <li>
 Flexible to work rotating shifts as required.
 </li>
 <li>
 Strong problem-solving and analytical skills with a customer-centric mindset.
 
 
 </li>
 </ul>
 
 Career Framework Role
 
 
 
 Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 Transportation Provided
 </li>
 <li>
 Medical &amp; Social Insurance
 </li>
 <li>
 Fast track for promotions within 6 months
 </li>
 <li>
 Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)
 </li>
 <li>
 Supportive, inclusive, and growth-focused work environment
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Program requirements, responsibilities, and expectations may vary based on operational needs, language support, and client programs.
 
 
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
 
 
 Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.
</div>

Customer Service Advisor – Arabic Speakers - Cairo

<div>
 
 
 We're Hiring! &ndash; Partner Support Associate (Non-Voice | Chat &amp; Email Based)
 
 
 
 Location: New Cairo
 
 
 Industry: Multinational &ndash; Fintech
 
 
 We&rsquo;re looking for a
 
 customer-focused Partner Support Associate
 
 to join a dynamic, fast-growing team at a
 
 well-established multinational company
 
 . This is a
 
 non-voice role
 
 , focused entirely on
 
 email, live chat, and CRM-based communication
 
 &mdash; no phone calls involved.
 
 
 What You&rsquo;ll Be Doing:
 
 <ul>
 <li>
 Communicating with partners via
 
 email and live chat
 
 to guide them through onboarding, documentation, and verification (KYB) processes
 </li>
 <li>
 Re-engaging leads who are inactive, unresponsive, or previously marked as "lost" to revive potential partnerships
 </li>
 <li>
 Assisting new partners with submitting required documents, understanding platform benefits, and resolving integration-related queries
 </li>
 <li>
 Following up on open support cases to ensure full issue resolution
 </li>
 <li>
 Logging and managing all interactions through
 
 Salesforce CRM
 
 and contributing to ongoing lead tracking and performance dashboards
 </li>
 <li>
 Collaborating with internal teams to share feedback and help improve partner experience workflows
 </li>
 </ul>
 
 Who We&rsquo;re Looking For:
 
 <ul>
 <li>
 Experience in
 
 non-voice customer support
 
 ,
 
 live chat
 
 , or
 
 email-based telesales
 
 </li>
 <li>
 Strong written communication skills with a friendly, professional, and persuasive tone
 </li>
 <li>
 Ability to manage multiple conversations simultaneously while maintaining quality and accuracy
 </li>
 <li>
 Organized, tech-savvy, and proactive in problem-solving
 </li>
 <li>
 Familiarity with
 
 CRM tools
 
 like Salesforce is a plus
 </li>
 <li>
 Fresh grads are welcomed to apply
 </li>
 </ul>
 
 
</div>

Customer Service Representative- Non Voice

St. Regis Hotels & Resorts

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26083262
 
 
 
 Job Category
 
 Information Technology
 
 
 
 Location
 
 1189 Nile Corniche Downtown, Cairo, Egypt, Egypt,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Leads and operates Information Technology (IT) discipline for properties and managed offices in scope. Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations. Provides support to operations leaders for owner relations and negotiations on IT matters. Once handed over from the direct manager, accountable for new opening/acquisition construction oversight, countdown, and live operation. Executes property internet support. Works with direct manager on vendor management and product development for the assigned market.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 Hotel or Hospitality Management education, awareness of global hospitality technology trends. Experience in assignments at international locations. Back of the house and guest facing operational and technical experience with hospitality management systems. Minimum 3 years in an Associate Supervisory role.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree level or equivalent. Minimum 2 years project management experience. Proven negotiation skills.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 General
 
 
 
 <ul>
 <li>
 Maintains status documentation (goals, scorecard, LPA tracking, etc.) to verify accuracy.
 </li>
 <li>
 Strives to achieve balanced scorecard and goals by leveraging resources and concepts to achieve desired results.
 </li>
 <li>
 Monitors assigned company owned and managed offices to verify IT operations are running effectively.
 </li>
 <li>
 Meets with direct manager to provide updates on IT activities and business plans.
 </li>
 <li>
 Meets with business point of contact of each property (General Manager, Director of Finance, etc.) or in-person contact at least once every two months to seek feedback and provide effective updates on IT activities and plans. Produces follow-up report, action plans and information distribution.
 </li>
 <li>
 Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners.
 
 
 </li>
 </ul>
 
 People
 
 
 
 <ul>
 <li>
 Owns IT vendor relationship for properties in scope.
 </li>
 <li>
 Participates in the Talent Acquisition process according to company procedures.
 </li>
 <li>
 Verifies induction program for new associates or associates transferring to new role is effective.
 </li>
 <li>
 Trains associate(s) to provide backup coverage in the department to cover cluster leader&rsquo;s function during vacation and sick leave.
 </li>
 <li>
 Performs LPA&rsquo;s on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates.
 </li>
 <li>
 Verifies effective communication, training, and execution of all talent development programs and related initiatives.
 </li>
 <li>
 Develops a personal management style that is intended to bring positive results from Associates.
 </li>
 <li>
 Builds and maintains positive and effective relations with direct team members.
 
 
 </li>
 </ul>
 
 Product
 
 
 
 <ul>
 <li>
 Strives to remain informed on the most up to date knowledge regarding vendor activities.
 </li>
 <li>
 Notifies direct manager to put resources in place to verify owners have sufficient vendor choices in each market/city.
 </li>
 <li>
 Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation.
 </li>
 <li>
 Where assigned, documents technology pilot scope and objectives with business partners.
 
 
 </li>
 </ul>
 
 Process
 
 
 
 <ul>
 <li>
 Maintains IT inventory for the assigned properties/offices in cluster.
 </li>
 <li>
 Manages cluster IT Agreements for assigned properties.
 </li>
 <li>
 Verifies cluster associates are treated appropriately and in alignment with local operational practices.
 </li>
 <li>
 Verifies the execution and tracking of rollouts on a timely basis.
 </li>
 <li>
 Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely.
 </li>
 <li>
 Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements.
 </li>
 <li>
 Monitors flow of issue management amongst continent support desk, vendors, and cluster organizations to verify effectiveness.
 </li>
 <li>
 Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community.
 </li>
 <li>
 Implements cluster IT policies and procedures as received by regional IT.
 </li>
 <li>
 Attends IT Education Calls.
 </li>
 <li>
 Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office.
 </li>
 <li>
 Completes other reasonable duties as requested by leadership.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
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Assistant IT Manager

Explore 49+ Client service associate in Cairo this August. Find roles across top companies and apply now to boost your career.