client success manager – 1 Jobs in Islamabad

client success manager – 1

client systems technical support administrator Jobs in Islamabad

client systems technical support administrator

associate - client services Jobs in Islamabad

associate - client services

associate, channels tech specialists Jobs in Islamabad

associate, channels tech specialists

business development associate Jobs in Islamabad

business development associate

client service associate

Savvital

<div>
 
 
 Job Description:
 
 
 
 
 
 
 
 About the Company:
 
 
 
 Savvital is an organization known for its distinct culture and competitive compensation. The company values its employees and fosters a positive and inclusive work environment, promoting creativity and personal growth. Additionally, Savvital offers above-market salaries to attract and retain top talent. With a focus on employee satisfaction, Savvital is a highly sought-after employer in its industry.
 
 
 
 
 
 
 About the Role:
 
 
 
 We are looking for a
 
 client-focused, highly polished communicator
 
 to join our team as an Associate &ndash; Client Services. This is a
 
 customer-facing virtual assistant role
 
 where you will interact directly with a client, build strong relationships, understand their needs, and ensure a smooth, efficient service experience using different software tools and systems.
 
 
 
 
 
 You should be someone who is
 
 very good with customers
 
 ,
 
 excellent at communication (both spoken and written)
 
 , and
 
 comfortable using software tools and technology
 
 as part of your daily work.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Serve as the
 
 main point of contact
 
 for an assigned client and build long-term, trust-based relationship.
 </li>
 <li>
 Handle client inquiries with
 
 professionalism, empathy, and urgency
 
 , ensuring timely and accurate resolutions.
 </li>
 <li>
 Communicate clearly and confidently over
 
 Zoom/Google Meet, email, and chat
 
 , in line with a professional virtual assistant role.
 </li>
 <li>
 Use various
 
 software tools, CRMs, productivity platforms, and other web-based applications
 
 to manage client accounts, tasks, and workflows.
 </li>
 <li>
 Learn and work with new
 
 software solutions
 
 as needed to support client operations and internal processes.
 </li>
 <li>
 Coordinate with internal teams to ensure
 
 seamless execution
 
 of client requirements and expectations.
 </li>
 <li>
 Prepare and maintain
 
 client reports, documentation, and records
 
 with high attention to detail.
 </li>
 <li>
 Monitor client feedback, identify recurring issues, and suggest improvements to enhance the overall client experience.
 </li>
 <li>
 Stay updated with
 
 industry and technology trends
 
 that can help improve client service and internal processes.
 </li>
 <li>
 Support business development by identifying
 
 upsell/cross-sell opportunities
 
 through strong rapport and understanding of client needs.
 </li>
 </ul>
 
 
 
 
 
 What We're Looking For:
 
 
 <ul>
 <li>
 Qualification: A 4-Year Bachelor&rsquo;s degree is preferable, ideally in
 
 Business, Communications, Marketing, or a related field
 
 .
 </li>
 <li>
 
 Prior experience in a customer-facing role
 
 such as client services, account management, customer success, customer support, or virtual assistance.
 </li>
 <li>
 
 Top-notch English communication skills
 
 &ndash; both spoken and written &ndash; with the ability to present ideas clearly and confidently.
 </li>
 <li>
 Strong interpersonal skills and the ability to build
 
 rapport and trust
 
 with clients from diverse backgrounds.
 </li>
 <li>
 
 Tech-savvy
 
 : Comfortable working with digital tools, CRMs, spreadsheets, and other software. Quick to learn new systems and platforms.
 </li>
 <li>
 Strong problem-solving and analytical abilities with a
 
 customer-first mindset
 
 .
 </li>
 <li>
 Ability to multitask, prioritize, and stay organized in a fast-paced environment.
 </li>
 <li>
 A proactive learner who adapts quickly to new processes, tools, and industry changes.
 </li>
 <li>
 Strong collaboration and teamwork skills, with
 
 leadership qualities
 
 demonstrated through prior roles or extracurricular activities.
 </li>
 <li>
 Experience in sales or upselling will be considered a plus.
 </li>
 </ul>
 
 
 
 
 
 Work Timings:
 
 
 
 This is a full-time role with flexible US Hours' Shift. Note: This is a hybrid role, with the first 4&ndash;6 weeks expected to be fully on-site for training and onboarding.
 
 
 
 
 
 
 Compensation &amp; Benefits:
 
 
 <ul>
 <li>
 
 Base Salary:
 
 Market Competitive.
 </li>
 <li>
 
 Allowances:
 
 Internet, Electricity, and Wellbeing.
 </li>
 <li>
 
 Performance-based bonuses.
 
 </li>
 </ul>
 
 
 
 
 
 &ldquo;Our motto from our inception has been to put our employees first! We value the uniqueness and experience each individual brings to the organization.&rdquo;
 
 
 
 
 
 
 You can send your CVs to recruitment@savvital.us.
 
 
 
</div>

Associate - Client Services

confidentioal

Overview: We are looking for a Customer Service Representative (CSR) who can professionally handle inbound and outbound calls related to office and print equipment. The ideal candidate will confidently communicate with corporate and industrial clients, manage service queries, and pitch our printing and office solutions in a professional, engaging manner.Key Responsibilities:<ul><li>Handle inbound and outbound calls from corporate, industrial, and office clients regarding printers, copiers, and office equipment.</li><li>Provide information on products, rental plans, maintenance services, and technical support.</li><li>Professionally pitch printing solutions and office equipment packages to clients.</li><li>Maintain detailed call records and follow up on leads, service requests, and inquiries.</li><li>Coordinate with the sales and technical teams to ensure client satisfaction and timely responses.</li><li>Build and maintain strong client relationships through effective communication.</li></ul>Requirements:<ul><li>Intermediate or Bachelor&rsquo;s degree.</li><li>Excellent verbal communication in English and Urdu.</li><li>Confident in speaking with corporate-level clients.</li><li>Prior experience in call handling or customer service (especially in the printing/IT sector) is a plus.</li><li>Knowledge of printers, copiers, scanners, and office equipment will be highly preferred.</li><li>Self-motivated with a professional tone and sales-oriented mindset.</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Representative (CSR)

Jacked Nutrition

Job Title: Customer Service Representative Company: Jacked Nutrition Shift: Rotational (Monthly rosters provided)About the Role: Jacked Nutrition is seeking a dedicated and professional Customer Service Representative to support our customers and uphold our standards of excellence. The ideal candidate will demonstrate strong communication skills, attention to detail, and the ability to work effectively in a dynamic environment.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and other communication channels.</li><li>Provide accurate information regarding products, orders, and services.</li><li>Resolve customer issues promptly while ensuring a positive experience.</li><li>Maintain detailed and organized records of customer interactions.</li><li>Coordinate with relevant departments to ensure timely resolution of concerns.</li></ul>Requirements:<ul><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities and customer-first mindset.</li><li>Proficiency in basic computer applications and customer service tools.</li><li>Ability to work rotational shifts (monthly rosters will be issued).</li></ul>What We Offer:<ul><li>Competitive compensation and growth opportunities.</li><li>Professional and supportive work environment.</li><li>Monthly rotational schedules for balanced workforce management.</li></ul>If you are passionate about helping customers and want to be part of a dynamic and growing brand, we would love to hear from you!Apply now via Indeed and join the Jacked Nutrition teamJob Type: Full-timeWork Location: In person

HostNext Private Limited

An IT-Enabled Company is looking for a Customer Service Representative to join our team in Islamabad. The ideal candidate will be a problem-solver, have excellent communication skills, and thrive in a fast-paced environment.Key Responsibilities:Handle customer inquiries via phone, email, and chat promptly and professionally.Assist customers with product/service information, billing queries, and resolve issues effectively.Maintain accurate records of customer interactions.Work closely with internal teams to address customer needs.Qualifications:Bachelor&rsquo;s degree or equivalent.Experience in customer service or a similar role is highly valued.Excellent verbal and written communication skills.Proficiency in MS Office and CRM software.Location : G 8 Markaz, IslamabadWork Location: In personJob Types: Full-time, Internship, Fresher Contract length: 3 monthsWork Location: In person

Sales Executive

Phoenix Travel Management (Pvt) Ltd

Opportunity for Fresh Graduates &mdash; Sales Support Associate (Travel Consultant)Phoenix Travel Management (Pvt) Ltd is hiring Fresh Graduates for the role of Sales Support Associate (Travel Consultant) at our Blue Area, Islamabad office.This is a learning position for candidates eager to grow in the Travel &amp; Tourism industry, offering hands-on experience, skill development, and clear room for career advancement.Job Responsibilities<ul><li>Handle customer inquiries via phone, email, and live chat regarding tours, attractions, and holiday packages.</li><li>Process confirmed bookings ensuring all details are recorded as per company SOPs.</li><li>Prepare customized itineraries based on client preferences and budget.</li><li>Respond to inbound and outbound sales inquiries through calls and emails.</li><li>Manage reservations for hotels, travel packages, cruises, Euro Rail, transportation, ferries, events, and travel insurance.</li><li>Advise clients on suitable travel options and cross-sell tours, accommodations, and transportation.</li><li>Stay updated on visa policies, documentation requirements, and travel protocols.</li><li>Maintain communication with clients before, during, and after the sale to ensure service quality.</li><li>Follow company protocols, guidelines, and customer service standards.</li></ul>This position is a learning opportunity, where you will gain practical knowledge of travel sales and reservations, with mentorship and support from senior team members.Requirements<ul><li>Excellent English communication skills (written &amp; spoken).</li><li>Presentable and well-spoken with professional demeanor.</li><li>Strong organizational skills and a professional work ethic.</li><li>Ability to handle international clients via calls, emails, and WhatsApp/web chat in English only.</li><li>Willingness to learn and grow within the company.</li><li>Age: 20&ndash;25 years (Male or Female).</li><li>Prior experience in the travel industry is a plus but not mandatory.</li></ul>Job Details<ul><li>Location: Islamabad / Rawalpindi</li><li>Type: Full-time, office-based</li><li>Education: Minimum Bachelor&rsquo;s Degree</li><li>Starting Salary: Rs 35,000 per month</li><li>After Probation: Salary increases to Rs 40,000 per month (upon successful completion of 2-month probation)</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Travel Agency - Sales Support Associate

Texitech

<ul><li>Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.</li><li>Provide accurate information about products, services, policies, and billing.</li><li>Resolve customer complaints, troubleshoot basic technical issues, and escalate complex cases when needed.</li><li>Maintain detailed and accurate records of customer interactions in the CRM system.</li><li>Follow up with customers to ensure issues are resolved and satisfaction is achieved.</li><li>Collaborate with internal teams (sales, technical support, logistics) to address customer needs.</li><li>Identify recurring issues and provide feedback to improve products, services, or processes.</li></ul>Qualification: GraduationExperience: 1 year of relevant experienceJob Type: Full-timeWork Location: In person

Customer Service Representative

LMKR

<div>
 
 
 Job Summary:
 
 
 
 We are looking for a Customer Success Associate with 6 months to 2 years of working experience to join our Customer Experience team and help our customers.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 Essential Job Functions
 
 
 <ul>
 <li>
 Understanding of customer interaction to contribute in the success of end users.
 </li>
 <li>
 Responding to end-user and/or tickets inquiries/calls for assistance via CRM.
 </li>
 <li>
 Ability to recognize and analyze issues within the application or workflows being used by customer.
 </li>
 <li>
 Monitoring the Helpdesk/Service Center system and responding appropriately and timely to tickets
 </li>
 <li>
 Prepares reference for users by writing workflow instructions and maintaining knowledge base for solutions provided to the customer
 </li>
 <li>
 Maintains client confidence and protects operations by keeping information confidential.
 </li>
 <li>
 Seek mentoring internally to find resolution for the customer reported issues
 </li>
 <li>
 Contributes to team by accomplishing related results as needed.
 </li>
 </ul>
 
 
 
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Possesses excellent communication and presentation skills while maintaining corporate professional acumen.
 </li>
 <li>
 Resourcefulness to resolve customer queries
 </li>
 <li>
 Knowledge of software applications and how they operate. Familiarity with technical terms used in software application development process
 </li>
 <li>
 Ability to analyze and troubleshoot with solution-oriented mindset.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Minimum: 6 Months
 </li>
 <li>
 Preferred: 2 Years
 </li>
 </ul>
 
 
 
 
 
 Education/Qualification:
 
 
 <ul>
 <li>
 Minimum: Working knowledge of GIS systems, Information Systems, Cloud infrastructure or Software Development Life Cycles
 </li>
 <li>
 Preferred: BS in GIS, Information Systems, Cloud Infrastructure, Software Development
 </li>
 </ul>
 
 
 
 
 
 Location
 
 
 <ul>
 <li>
 Islamabad
 </li>
 </ul>
</div>

Customer Success Associate

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