associate, client support (ciq) Jobs in Islamabad

associate, client support (ciq)

client acquisition specialist Jobs in Islamabad

client acquisition specialist

management services associate Jobs in Islamabad

management services associate

accounting associate

associate, client support Jobs in Islamabad

associate, client support

client service associate

Walee Technologies

Location: Islamabad (On-site) Hakeem Easy Finance is looking for a Customer Service Associate to join our growing team in Islamabad. If you're passionate about helping customers, have strong communication skills, and are eager to grow in a fast-paced fintech environment, we want to hear from you!Key Responsibilities:<ul><li>Respond to customer inquiries via phone calls, resolving issues related to loan applications, disbursements, repayments, or account status.</li><li>Make outbound calls for follow-ups, repayment reminders, and customer feedback collection.</li><li>Guide users through the mobile application and educate them on how to use the platform effectively.</li><li>Provide accurate, valid, and complete information by using the right methods and tools.</li><li>Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.</li><li>Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.</li><li>Escalate unresolved issues to the relevant departments (tech, recovery, finance) as per standard operating procedures.</li><li>Meet individual and team performance targets (KPIs) such as call quality, average handling time (AHT), and customer satisfaction scores.</li><li>Adhere to data protection and confidentiality guidelines when handling customer information.</li></ul>Requirements:<ul><li>Fresh graduates or up to 1 year of experience in customer service or a call center environment.</li><li>Excellent written and verbal communication skills in English and/or Urdu.Tech-savvy and comfortable using CRM tools and online platforms.</li><li>Ability to multitask and stay organized under pressure.</li><li>A positive attitude and eagerness to learn.</li></ul>Timings: 9AM to 6PMSalary &amp; Benefits: PKR 40,000/monthJob Type: Full-timePay: Rs40,000.00 per monthWork Location: In person

Customer Service Associate (onsite, I-9 Islamabad)

confidentioal

Overview: We are looking for a Customer Service Representative (CSR) who can professionally handle inbound and outbound calls related to office and print equipment. The ideal candidate will confidently communicate with corporate and industrial clients, manage service queries, and pitch our printing and office solutions in a professional, engaging manner.Key Responsibilities:<ul><li>Handle inbound and outbound calls from corporate, industrial, and office clients regarding printers, copiers, and office equipment.</li><li>Provide information on products, rental plans, maintenance services, and technical support.</li><li>Professionally pitch printing solutions and office equipment packages to clients.</li><li>Maintain detailed call records and follow up on leads, service requests, and inquiries.</li><li>Coordinate with the sales and technical teams to ensure client satisfaction and timely responses.</li><li>Build and maintain strong client relationships through effective communication.</li></ul>Requirements:<ul><li>Intermediate or Bachelor&rsquo;s degree.</li><li>Excellent verbal communication in English and Urdu.</li><li>Confident in speaking with corporate-level clients.</li><li>Prior experience in call handling or customer service (especially in the printing/IT sector) is a plus.</li><li>Knowledge of printers, copiers, scanners, and office equipment will be highly preferred.</li><li>Self-motivated with a professional tone and sales-oriented mindset.</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Representative (CSR)

Pentagon Food Group Ltd

Job Title: Customer Service RepresentativeLocation: Phase 7, Bahria Town Rawalpindi (On-site)Office Timings: 02:00pm to 11:00pm (Sun to Fri) Employment Type: Full-timePFG Group &ndash; VisionTo become the world&rsquo;s largest and most respected food Corporation &mdash; delivering high-quality, sustainable, and ethically managed food solutions to every plate, everywhere. Through full vertical integration and operational excellence, we will reinvent the way food is sourced, distributed, and experienced. We will lead the digital transformation of the global food supply chain empowered by innovation and guided by our core values of Responsibility, Excellence, Sustainability, Passion, Ethics, Commitment, and Teamwork (RESPECT). We will build a future where technology, transparency, and trust will define every bite.PFG Group &ndash; MissionPFG Group delivers trusted, high-quality food solutions to the Fast Food, QSR, and wholesale sectors across Pakistan and the United Kingdom. Through operational excellence, ethical sourcing, and a commitment to innovation, we are laying the foundation for a fully integrated, technology-driven food supply chain &mdash; guided by our core values of RESPECT.Customer Services Department &ndash; MissionTo become the most customer-obsessed service team in the industry &mdash; resolving issues with speed, empathy, and precision, and turning every challenge into an opportunity to deepen trust.Job SummaryThe Customer Service Officer is responsible for delivering exceptional service to customers by handling inquiries, resolving complaints, and ensuring smooth order processing. This role supports the Customer Service Team Lead in maintaining high service standards and contributes to the overall mission of customer obsession and operational excellence.Key ResponsibilitiesCustomer Interaction &amp; Support<ul><li>Respond to customer inquiries via phone, email, and CRM platforms.</li><li>Provide accurate information regarding products, orders, deliveries, and returns.</li><li>Handle complaints with empathy and professionalism, ensuring timely resolution.</li></ul>Order Processing &amp; Coordination<ul><li>Process customer orders accurately using CRM and ERP systems.</li><li>Coordinate with logistics, Tele sales, and credit control teams to ensure timely delivery and issue resolution.</li><li>Monitor order status and proactively communicate updates to customers.</li></ul>CRM Management<ul><li>Enter and update customer data in the CRM system with accuracy.</li><li>Track and manage open tickets, ensuring closure within defined SLAs.</li><li>Escalate unresolved issues to the Team Lead or relevant departments.</li></ul>Customer Satisfaction &amp; Feedback<ul><li>Collect and log customer feedback to identify service improvement opportunities.</li><li>Participate in service quality audits and implement corrective actions as directed.</li><li>Strive to exceed customer expectations in every interaction.</li></ul>Team Collaboration<ul><li>Work closely with other team members to ensure consistent service delivery.</li><li>Support training initiatives and share best practices within the team.</li><li>Assist in maintaining holiday cover plans and ensuring service continuity.</li></ul>Ownership &amp; Accountability<ul><li>Take responsibility for assigned tasks and follow through to completion.</li><li>Demonstrate initiative in resolving issues and improving processes.</li><li>Uphold the company&rsquo;s values of RESPECT in all customer interactions.</li></ul>Job Type: Full-timePay: Rs55,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Services Representative

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 The Customer Service Representative will be responsible for answering incoming customer telephone calls, emails, and ZAC cases regarding post-sales issues, either with a solution, verification of defective product and/or referral to the manufacturer.
 
 
 What you&rsquo;ll do as the Customer Service Representative
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Maintain performance standards of telephone, email, and ZAC cases support set by Customer Service Supervisor
 </li>
 <li>
 Research each customer&rsquo;s problem to ensure customer satisfaction.
 </li>
 <li>
 Call back customers who left messages during scheduled callback times.
 </li>
 <li>
 Track each customer call with entries into ZAC.
 </li>
 <li>
 Document and track calls and follow up with notes.
 </li>
 <li>
 Increase technical knowledge, troubleshooting and customer service skills through self-paced training and workshop participation.
 </li>
 <li>
 Assist with other projects as necessary.
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 What will you bring to the team:
 
 
 <ul>
 <li>
 Complete Bachelor&rsquo;s Degree
 </li>
 <li>
 Excellent customer service skills, positive attitude and accessories, logical troubleshooting skills, comfortable in a fast paced &amp; dynamic environment
 </li>
 <li>
 Previous experience w/telephone customer service
 </li>
 <li>
 Excellent customer service skills
 </li>
 <li>
 Excellent typing and writing skills.
 </li>
 <li>
 Basic CRM knowledge
 </li>
 <li>
 Logical troubleshooting and organizational skills
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Job timings: 8:00 PM to 05:00 AM (Pk time)
</div>

Customer Service Representative

S&P Global

About the Role: 
Grade Level (for internal use): 07 Job Description
 Work Shift: This is a night shift position. However, based on changing business requirements, you may be required to work in the morning & evening shift.
 
The Team: 
The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations and driving product usage and revenue. Being present in the US, Philippines & Pakistan makes it a truly global team. Members of the team get to learn in-depth industry knowledge, produce research, and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Content & Industry Research, etc).
 
Impact and Responsibilities
 As the nerve center, you will be the face of the organization for our clients. Your regular day will involve answering client queries and being an advocate while showcasing your extensive knowledge of our tools, data, and the industries we cover. The top financial institutions in the world will rely on you to solve issues they are unable to resolve on their own.
 
Provide client support via phone, email, and other mediums.
 
Make suggestions regarding product usability, presentation, and data quality.
 
Partner with product teams for timely and thorough testing of our products, with a focus on the client experience.
 
Exercise independent judgment during UAT in developing test plans and evaluating testing results.
 
Collaborate with Senior Associates on projects to improve and develop subject matter expertise, including data pulls and editorial support.
 
Partner with clients to identify template opportunities and guide them through our template-building process.
 
Provide research & analysis support to Senior Associates.
 
What we're looking for:Basic Required Qualifications: 
BS A&F, MS A&F, BS Economics, MBA Finance, BBA Finance or any other related degree/field.
 
Fresh graduates and candidates with up to 6 months of experience
 
Succinct communication skills.
 
Strong collaboration skills.
 
Strong financial knowledge or knowledge of the global economy.
 
Proficient ability to navigate and use common computer programs.
 
About S&P Global Market Intelligence
 
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
For more information, visit www.spglobal.com/marketintelligence .
 
What’s In It For You?
 
Our Purpose: 
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
 
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
 
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 
Flexible Downtime: Generous time off helps keep you energized for your time on.
 
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
Global Hiring and Opportunity at S&P Global: 
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
Recruitment Fraud Alert: 
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
 
-----------------------------------------------------------
 
Equal Opportunity Employer
 S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
 
Job ID: 317902
 Posted On: 2025-10-23
 Location: Islamabad, Pakistan

Associate, Client Support

International Consulting Associates (Pvt) Ltd

As an Associate/ senior associate Manager at iConsult, you will play a pivotal role in leading and managing consulting projects. The ideal candidate will have a minimum of 2-7 years of prior work experience in development sector, finance, consulting, or a related field, coupled with a degree in economics, finance, management, or a related discipline. Or Having CA, ACCA or part Qualified.Responsibilities:&middot; Lead and oversee consulting projects.&middot; Collaborate closely with our prestigious clients.&middot; Develop and implement innovative solutions to address complex challenges.&middot; Manage and mentor a team of consultants, fostering a collaborative and high-performance work environment.&middot; Conduct in-depth research and analysis to inform decision-making processes.&middot; Build and nurture strong relationships with clients and stakeholders.&middot; Contribute to the growth and development of iConsult through thought leadership.&middot; Stay informed about global industry trends and best practices.Qualifications:&middot; Bachelor's degree in economics, finance, management, or a related field.&middot; Minimum of 2-7 years of relevant work experience in consulting, finance, or development sector.&middot; Proven track record of successfully managing and delivering high-profile consulting projects.&middot; Strong analytical and problem-solving skills with a global perspective.&middot; Excellent communication and interpersonal skills to engage effectively with clients.&middot; Leadership qualities with the ability to inspire and guide a diverse team.&middot; Client-focused mindset with a commitment to delivering exceptional service.&middot; Ability to thrive in a dynamic and globally oriented work environment.Job Type: Full-timeWork Location: In person

Associates/ Senior Associates /Manager Consulting

BI COMMUNICATIONS

Job Title: Customer Care Representative Job Description: We are looking for confident and articulate Customer Care Represenative who possess excellent communication and interpersonal skills. The ideal candidates should come from a strong English-medium background (preferably from schools like Beaconhouse, Roots, or other reputable institutions) and have a natural ability to engage customers with clarity and professionalism.Key Responsibilities:Communicate effectively with clients via phone, email, and chat to promote products/services.Build and maintain positive relationships with customers.Identify customer needs and provide accurate product information.Follow up on leads and close sales professionally.Maintain records of customer interactions and sales in the system.Achieve individual and team sales targets.Requirements:Excellent verbal and written English communication skills (grammar and pronunciation must be strong).Confident, persuasive, and well-spoken personality.Strong interpersonal and problem-solving skills.Preferably from English-medium background (Beaconhouse, Roots, or similar institutions).Previous sales or call-handling experience is a plus but not mandatory.Must be target-oriented and self-motivated.Basic computer literacy (MS Office, email, CRM software).What We Offer:Competitive salary and attractive commission structure.Training and skill development sessions.Positive and supportive work environment.Growth opportunities based on performance.Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Care Representative

Explore 523+ Client service associate in Islamabad this November. Find roles across top companies and apply now to boost your career.