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english customer service representative Jobs in Cairo

english customer service representative

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client service representative

DHL Express

<div>
 Role Purpose
 
 
 As a
 
 Customer Inquiry Advisor
 
 , you will be the face and voice of DHL Express, confidently providing a comprehensive suite of customer service solutions. Your primary goal is to manage shipment bookings, handle inquiries, and provide real-time tracking updates with professionalism and empathy, ensuring every interaction enhances the DHL service experience.
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Customer Interaction: Serve as the primary point of contact for customers via the hotline and various communication modes, providing expert advice on DHL service offerings.
 </li>
 <li>
 Booking Management: Efficiently accept and register shipment bookings, ensuring all data is accurate and up-to-date.
 </li>
 <li>
 Information Expert: Provide precise information regarding customs requirements, transit times, and competitive pricing to facilitate seamless shipping.
 </li>
 <li>
 Sales Lead Generation: Proactively identify opportunities to offer alternative services or value-added solutions, turning simple inquiries into potential sales leads.
 </li>
 <li>
 Issue Resolution: Liaise with the Operations department and other internal functions to ensure quick and efficient resolution of customer queries.
 </li>
 <li>
 Service Excellence: Exercise high levels of empathy and professionalism to meet the varying needs and demands of individual customers.
 </li>
 <li>
 Process Improvement: Actively highlight areas for procedural or technological improvement and suggest solutions to enhance the overall customer journey.
 </li>
 <li>
 Operational Support: Provide necessary assistance to the backline team and manage import requests as required to maintain service flow.
 </li>
 <li>
 Policy Adherence: Strictly follow established Customer Service procedures while maintaining the discretion to offer flexibility within reasonable limits.
 </li>
 <li>
 Professional Representation: Build trust and integrity through expert-level service, acting as a reliable representative of the DHL brand.
 
 
 
 </li>
 </ul>
 
 Qualifications, Experience, And Competencies
 
 
 
 
 <ul>
 <li>
 University Graduate: Must hold a bachelor&rsquo;s degree from a recognized institution.
 </li>
 <li>
 Experience: Experience in a Customer Contact Center or Telesales environment within a service industry is highly preferred.
 </li>
 <li>
 Language Proficiency: Excellent command of both spoken and written English is required.
 </li>
 <li>
 Communication Skills: Exceptional verbal and written communication skills, with the ability to adjust style to meet the needs of diverse audiences.
 
 
 
 </li>
 </ul>
 We 𝗗𝗲𝗹𝗶𝘃𝗲𝗿 𝘁𝗵𝗲 𝗗𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲
 
 
 We 𝗖𝗮𝗿𝗲
 
 
 We 𝗚𝗿𝗼𝘄 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿
 
 
 Do you see a personal challenge in these versatile and responsible tasks? Then
 
 Apply Now!
 
</div>

Customer Service Representative

Arab Bank

<div>
 
 
 
 Accountable for:
 
 
 
 <ul>
 <li>
 Responding, and serving all Arab Bank Client enquiries and prospects either by E-mail or both (E-mail &amp; Phone).
 </li>
 <li>
 Handling all client complaints in a timely manner at the highest quality standards
 </li>
 <li>
 Provide information on all Bank Products to existing &amp; potential clients.
 </li>
 <li>
 Selling bank products and services, and generate quality service opportunities.
 </li>
 <li>
 Resolve customer complaints, either directly or conjointly with the other concerned dept&rsquo;s.
 </li>
 <li>
 Execute client instructions as per Arab Bank P&amp;P&rsquo;s.
 </li>
 <li>
 Identify &amp; forward customers feedback, and contribute to process improvement.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 From 0-2 years experience in a related field.
 </li>
 <li>
 Bachelor degree from a reputable university.
 </li>
 <li>
 Excellent Communication.
 </li>
 <li>
 PC Literate (Excel, Internet, word, PowerPoint, ETC&hellip;).
 </li>
 </ul>
 
 
</div>

Call Center Representative - Staff

Manpower Egypt

<div>
 Key Responsibilities
 
 &bull; Respond to customer inquiries via phone, email in a professional and timely manner. &bull; Handle customer complaints and provide appropriate solutions according to company policies. &bull; Provide information about products, services, and company policies. &bull; Follow up with customers to ensure their issues are resolved and satisfaction is achieved. &bull; Escalate complex problems to the appropriate department when necessary.
 
 
 
 Requirements
 
 &bull; Bachelor&rsquo;s degree in any field. &bull; Minimum 1 year of experience in a call center environment. &bull; Excellent level of English (spoken and written). &bull; Strong communication and interpersonal skills. &bull; Good computer skills and ability to work with customer service systems.
</div>

Customer Support Representative

Sharaf DG Egypt

<div>
 
 The ideal candidate loves talking to people and proactively solving issues. You will be responsible for resolving customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
 
 
 Check to ensure that appropriate changes were made to resolve customers' problems. Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
 
 
 Refer unresolved customer grievances to designated departments for further investigation.
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Complaints to be attended and closed to the satisfaction of the customer
 </li>
 <li>
 Warranty Products to reach service centers within TAT
 </li>
 <li>
 Genuine Cash/Credit Card Refund issued to the customer
 </li>
 <li>
 Customer Care Location Ageing Stock Monitoring and Reconciliation
 </li>
 <li>
 ISO Compliance - as per Audit rating (SOP Compliance Store)
 </li>
 <li>
 Ensure TAT of Warranty products of Customers and SDG stocks to return within 15 business days from service center
 </li>
 <li>
 Execute Purchase Returns of products lying at service center/supplier if not returned in 15 business days.
 </li>
 <li>
 Ensure accepting only good items as return
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 At least 3 - 5 years' of relevant work experience
 </li>
 <li>
 acceptable English Language level in both written and speaking .
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work
 </li>
 <li>
 Diploma in Hospitality - preferable
 </li>
 <li>
 Communication Skills , Customer Servicing skills, Listening skills, Problem solving skills
 </li>
 </ul>
 
 
</div>

geidea

<div>
 
 Established in 2008,
 
 Geidea
 
 epitomizes customer focused empowerment and commercial success through continuous innovation.
 
 Geidea
 
 makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 
 
 
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking:
 
 
 www.geidea.net
 
 
 
 
 
 
 
 To maintain competitive advantage as we grow, we are currently looking for a new
 
 Contact Center Advisor:
 
 
 
 
 
 
 
 Job purpose:
 
 
 
 
 
 
 This role is responsible for addressing customer inquiries, complaints, and technical issues, ensuring satisfaction and retention. The advisor also provides solutions, maintains records, and collaborates with other departments to resolve issues while staying informed about products and services.
 
 
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 
 
 
 <ul>
 <li>
 Handle calls from customers regarding inquiries, complaints, and technical issues.
 </li>
 <li>
 Provide accurate and efficient solutions to ensure customer satisfaction and retention.
 </li>
 <li>
 Maintain detailed and accurate records of customer interactions and transactions.
 </li>
 <li>
 Collaborate with other departments to escalate and resolve complex issues.
 </li>
 <li>
 Stay up to date with product knowledge and services to better assist customers.
 </li>
 </ul>
 
 
 
 
 
 Must Have Technical / Professional Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business management or any related field.
 </li>
 <li>
 At least 6 months of experience in customer service
 </li>
 <li>
 English level B1/C1
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
 </li>
 <li>
 Strong problem-solving skills.
 </li>
 </ul>
 
 
 
 
 Join our dynamic team as a
 
 Contact Center Advisor
 
 and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.
 
 
 
 
 
 
 Our values
 
 guide how we think and act - They describe what we care about the most.
 
 
 
 
 
 
 Customer first
 
 - It&rsquo;s embedded in our design thinking and customer service approach.
 
 
 
 Open
 
 - Openness allows us to constantly improve and evolve.
 
 
 
 Real
 
 - No jargon and no excuses!
 
 
 
 Bold
 
 - Constantly challenging ourselves and our way of thinking.
 
 
 
 Resilient
 
 &ndash; If we fail, we bounce back stronger than before
 
 
 
 Collaborative
 
 - We know that we can achieve a lot more as a team.
 
 
 
 
 
 We are changing lives by constantly striving for a better solution.
 
</div>

Contact Center Advisor

Concentrix

<div>
 
 Concentrix New Cairo is Hiring GRADS fluent English Speakers level B2+
 
 
 
 
 
 Apply through the link or text me on 01080017647
 
 
 
 
 
 Salary 20k + gross for English
 
 
 
 
 
 Details:
 
 
 - Transportation provided 24/7 ( door to door for girls from 9 PM to 6 Am)
 
 
 - Social and medical insurance (Fully Covered)
 
 
 - Paid Training and overtime
 
 
 - All Shifts are rotational 2 days off per week NO FIXED SHIFTS OR FROM HOME
 
 
 
 
</div>

<div>
 
 Job Title
 
 
 
 B2B Sales Development Representative - English
 
 
 
 Job Description
 
 
 
 The Sales Representative is responsible for demonstrating the value and benefits of our client&rsquo;s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
 
 
 <ul>
 <li>
 Provide accurate weekly/ monthly/ quarterly sales forecast
 </li>
 <li>
 Mastery of product knowledge and technical understanding of services to assess client requirements
 </li>
 <li>
 Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Manage external competitive pressures and handle objections to retain customers or win new customers
 </li>
 <li>
 Manage high volume of customer contacts through phone and email each day &ndash; majority of communication is outbound
 </li>
 <li>
 Work with your team and management to provide a professional experience during all interactions with customers and prospects
 </li>
 <li>
 Maintain the customer management system (CRM) to ensure all relevant data is captured
 </li>
 <li>
 Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
 </li>
 <li>
 Work with a team and report directly to a Sales Manager
 </li>
 </ul>
</div>

B2B Sales Development Representative - English

Explore 330+ Client service representative in Cairo this April. Find roles across top companies and apply now to boost your career.

330 client service representative jobs In Cairo

Customer Service Representative

Call Center Representative - Staff

Customer Support Representative

Customer Service Representative

Contact Center Advisor

Customer Service Representative

B2B Sales Development Representative - English