customer service representative Jobs in Cairo

customer service representative

call center agent

customer service specialist Jobs in Cairo

customer service specialist

call center representative

client care manager

client service representative

Concentrix

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at New Cairo site!
 
 
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 
 
 
 
 
 
 
 
 Location: New Cairo, Egypt
 
 
 
 
 
 
 
 
 Responsibilities:
 
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 Communicate with customers via phone.
 </li>
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 Provide knowledgeable answers to questions about product, pricing and availability
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 Work with internal departments to meet customer's needs
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 </ul>
 
 
 
 
 
 
 
 Qualifications:
 
 <ul>
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 Fluent in English (B2 - C1).
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 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
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 Ability to multi-task, organize, and prioritize work.
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 Flexible with rotational shifts including night and overnight shifts.
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 Ready to start Immediately
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 </ul>
 
 
 
 
 Benefits:
 
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 Attractive salary packages.
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 Unlimited sales bonuses.
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 Transportation provided (Door to door for ladies through night and overnight shifts)
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 Social &amp; medical insurance
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 Paid training
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 Opportunity to get promoted after 6 months.
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 </ul>
</div>

Customer Service Specialist

FlairsTech

<div>
 
 
 Job Responsibilities
 
 
 
 
 
 
 Handle outbound calls using a provided script.
 
 
 Introduce customers to insurance services in a professional and engaging manner.
 
 
 Qualify interested customers and transfer them to the licensed sales team.
 
 
 Maintain a positive customer experience while meeting performance targets.
 
 
 Accurately document call outcomes.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 B2&ndash;C1 English proficiency.
 
 
 Strong communication and interpersonal skills.
 
 
 Sales or customer service experience is a plus, but fresh graduates are welcome to apply.
 
 
 Ability to work in a target-driven environment.
 
</div>

Customer Service Representative

VCloud

<div>
 
 
 Overview
 
 
 
 The Customer Experience Representative (CER) is a customer-focused professional responsible for managing inbound, outbound, chat, and email customer interactions. This position primarily supports Healthcare Providers (HCPs) and Consumers by delivering accurate and effective responses to inquiries regarding pharmaceutical products and services. The CER uses approved reference materials, product training, and healthcare expertise to provide first-call resolution or escalate issues to the appropriate external departments.
 
 
 Key performance metrics, including call handling and quality goals, will be assigned and periodically reviewed by the VCloud Management Team to ensure consistent achievement or exceeding of these objectives.
 
 
 
 
 
 
 Role and Responsibilities
 
 
 
 
 
 
 &bull;Customer Interaction
 
 
 o Provide world-class customer service by managing inquiries to successful resolution through inbound, outbound, chat, and email interactions.
 
 
 o Build rapport with customers, maintaining strong internal and external customer relationships.
 
 
 
 
 
 &bull; Pharmaceutical Product Support
 
 
 o Offer accurate product and disease state information within the guidelines of approved call scripts or standard FAQ responses.
 
 
 o Communicate specific product messaging effectively and consistently as required by the client.
 
 
 &bull; Escalation and Compliance
 
 
 o Evaluate and escalate customer inquiries to external departments as appropriate.
 
 
 o Ensure adherence to all industry regulations, including adverse event reporting, product quality processes, and HIPAA compliance.
 
 
 
 
 
 &bull; Documentation and Reporting
 
 
 o Accurately record customer interactions in the CRM system or escalation forms.
 
 
 o Manage all project work, including call handling and after-call documentation, within the assigned timeframe.
 
 
 &bull; Training and Development
 
 
 o Complete and maintain all required training and acknowledgment logs within the specified deadlines.
 
 
 o Share suggestions, technical issues, and best practices with team members and supervisors.
 
 
 
 
 
 
 Qualifications and Education Requirements
 
 
 
 
 
 
 &bull; Experience
 
 
 o C2 &ndash; Mastery/Proficiency in English
 
 
 o C2 &ndash; Mastery/Proficiency in French, both verbal and written, with exceptional communication skills
 
 
 o Previous medical background experience, such as medical education, clinical/pharmacy work history, or medical call center experience; preferred.
 
 
 o Experience providing medical information and customer service to healthcare professionals; strongly preferred.
 
 
 &bull; Education
 
 
 o Bachelor&rsquo;s degree graduate; required.
 
 
 o Valid, active LPN, RN, or Pharmacy license; preferred.
 
</div>

Customer Experience Representative - French/English

dubizzle Egypt

<div>
 Dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of Dubizzle Group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Sales Manager, you will help us meet our B2B acquisition, renewals and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximising our field sales team's potential, crafting sales plans and justifying those plans to the upper management.
 
 
 
 Key Responsibilities:
 
 
 
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 Hire &amp; train field sales team members and onboard new members;
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 Achieve growth and hit sales targets by successfully managing the sales team
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 Design and implement a strategic business plan that expands the company's customer base and ensures its strong presence
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 Own recruiting, objectives setting, coaching and performance monitoring of sales representatives;
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 Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
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 Manage CRM with current clients, increase the dubizzle client portfolio, and present dubizzle when acquiring new clients
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 Present sales, revenue and expense reports and realistic forecasts to the management team;
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 Identify emerging market trends and market shifts while being fully aware of new products and competition status
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 Assist in setting financial targets, budget development, and monitoring;
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 Identify opportunities to improve dubizzle Egypt's business in real estate
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 Propose a competitive commission structure
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 Assist in gathering Market insights and setting strategies for telesales (in-house) sales teams;
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 Use customer feedback to generate ideas about new features or products
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 Research and discover methods to increase customer engagement;
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 Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales
 
 
 
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 </ul>
 
 Requirements
 
 
 
 
 Qualifications
 
 
 
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 Bachelor's degree in Business Administration;
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 A car and a Driving licence, as this role requires you to attend many out-of-office meetings
 
 
 
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 </ul>
 
 Experience
 
 
 
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 Minimum 7 years of Experience, with a minimum of 2 years in a managerial role;
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 Proven ability to drive the sales process from plan to close;
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 Previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
 
 
 
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 Knowledge
 
 
 
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 Strong business sense and industry expertise;
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 Familiarity with the dubizzle website;
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 Strong knowledge of the real estate market in Egypt and of the Subscription industry;
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 Familiar with Prop tech, Marketplace, Facebook, and other digital platforms;
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 Excellent in English Communication skills, both verbal and written
 
 
 
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 </ul>
 
 Skills
 
 
 
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 Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation;
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 Strong Leadership &amp; people management skills;
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 Highly computer literate and online savvy;
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 Excellent in prospecting, cold calls and generating leads;
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 Excellent communication, negotiation, time management and presentation skills;
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 Excellent at converting leads into paying customers
 
 
 
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 </ul>
 
 Traits
 
 
 
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 Excellent mentoring, coaching and people management skills;
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 Committed to continuous education through workshops, seminars and conferences;
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 Positive/Flexible/Presentable/Committed;
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 Eager for success;
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 Has plug and play attitude
 
 
 
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 Benefits
 
 
 
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 A fast paced, high performing team
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 Comprehensive Health Insurance
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 Life Insurance
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 Rewards &amp; Recognitions
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 Learning &amp; Development opportunities
 
 
 
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 </ul>
 #Egyptdubizzle
</div>

Sales Manager- Property Sales

<div>
 
 Job Title
 
 
 
 Customer Service Advisor &ndash; Arabic Speakers - Cairo
 
 
 
 Job Description
 
 
 
 Join Concentrix Today!
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
 
 
 Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
 
 
 
 In This Role, You'll
 
 
 
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 Be the friendly voice of major clients, delivering high-quality support via phone, email, and chat.
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 Assist customers with inquiries, order processing, troubleshooting, and guidance.
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 Build deep product and service knowledge to deliver confident and accurate support.
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 Handle customer issues with patience, professionalism, and a solution-oriented mindset.
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 Create positive customer experiences through personalized assistance and clear communication.
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 Collaborate within a dynamic and supportive team to achieve shared service and performance goals.
 
 
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 Essential Functions / Core Responsibilities
 
 
 
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 Ensure service delivery meets contractual Key Performance Indicators (KPIs).
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 Clarify customer requirements using effective probing and decision-support tools.
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 Listen attentively, demonstrate empathy, and build strong customer rapport.
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 Greet customers in a courteous, friendly, and professional manner following agreed procedures.
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 Maintain working knowledge of client products and services.
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 Prepare complete and accurate documentation, including account notations.
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 Participate in initiatives aimed at improving customer satisfaction and business performance.
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 Identify opportunities to offer additional products or services when appropriate.
 
 
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 </ul>
 
 Candidate Profile
 
 
 
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 Proficiency in Arabic and English, both written and verbal.
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 High school diploma required; relevant experience is an advantage.
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 Excellent communication, interpersonal, and customer engagement skills.
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 Comfortable working in a fast-paced, performance-driven environment.
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 Strong multitasking, prioritization, and adaptability skills.
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 Basic computer skills and system navigation capability.
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 Ability to work independently and collaboratively within a team.
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 Detail-oriented, dependable, and professional.
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 Patient, composed, and solution-oriented in all customer interactions.
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 Flexible to work rotating shifts as required.
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 Strong problem-solving and analytical skills with a customer-centric mindset.
 
 
 </li>
 </ul>
 
 Career Framework Role
 
 
 
 Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
 
 
 
 What We Offer
 
 
 
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 Competitive Salary
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 Transportation Provided
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 Medical &amp; Social Insurance
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 Fast track for promotions within 6 months
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 Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)
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 Supportive, inclusive, and growth-focused work environment
 
 
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 </ul>
 
 Additional Information
 
 
 
 Program requirements, responsibilities, and expectations may vary based on operational needs, language support, and client programs.
 
 
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
 
 
 Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.
</div>

Customer Service Advisor – Arabic Speakers - Cairo

SNAP14 Production

<div>
 SNAP14 is seeking a Client Relations &amp; Brand Marketing Intern to support our Client Relations &amp; Brand Marketing team behind the scenes. This role is 100% internal-facing. You&rsquo;ll help us maintain our luxury brand standards and ensure our clients receive a seamless experience by supporting the team with research, reporting, logistics, and brand materials. This is a learning-focused role perfect for someone who wants to understand how a high-end creative agency manages VIP clients and luxury brand positioning, without the pressure of client-facing responsibilities. The Intern will spend &sim;80% of time on client experience support tasks and &sim;20% on brand marketing support.
 
 
 Key Responsibilities:
 
 
 Client Experience Support - 80%
 
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 Research &amp; Prep: Conduct research on new and existing clients before meetings. Prepare client briefing documents, backgrounders, and VIP profiles for the Senior Executive to use.
 
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 Onboarding Logistics: Assist in preparing welcome kits, coordinating gifting orders, and organizing digital welcome folders. Data &amp; Reporting: Maintain and update the client tracking system/CRM.
 
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 Log all client interactions reported by the Senior Executive to ensure accurate records.
 
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 Satisfaction Tracking: Help draft, send out, and compile results from client satisfaction/feedback surveys using templates.
 
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 Project Support: Track project timelines and deliverables internally.
 
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 Flag potential delays to the Senior Executive so they can manage client expectations.
 
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 Prepare internal wrap-up reports/feedback after projects finish.
 
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 Support in client observations quarterly reports
 
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 Gifting &amp; Retention Ops: Research luxury gifting options, manage vendor communications for gifts, track inventory, and prepare gifts for dispatch.
 
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 Enrich data to existing clients post shoot on the CRM tool
 
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 Maintain a record of Client engagement on every medium
 
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 Support research on Ideal Client Profile (ICP) as of client engagement efforts and target list
 
 
 
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 </ul>
 Branding &amp; Marketing Support - 20%:
 
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 Competitor Tracking: Monitor competitors&rsquo; branding, client engagement tactics, and PR moves. Prepare monthly benchmark reports.
 
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 Support on contacting suppliers for branded items gifting
 
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 Maintaining record of inventory and tracking clients who have received our gifts
 
 
 
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 </ul>
 Skills &amp; Competencies:
 
 Extreme Attention to Detail: Luxury is in the details. Typos, wrong names, or missed deadlines damage the brand.
 
 Discretion &amp; Trustworthiness: You&rsquo;ll see confidential client info. Professionalism and secrecy are non-negotiable.
 
 Strong Research Skills: Ability to find accurate info on people, brands, and trends quickly.
 
 Organization: You can manage multiple tasks, trackers, and deadlines without dropping the ball.
 
 Communication: Excellent written English for internal docs. Arabic is a strong plus.
 
 Proactive Mindset: You spot problems or opportunities and flag them before being asked.
 
 Interest in Luxury/Fashion/Beauty: You understand the high-end market and why service matters.
 
 
 
 Our Company Values:
 
 Communication - We value communication as it keeps us all connected. Communication enables us to clearly understand a situation and work together toward a shared goal.
 
 Teamwork - We love our harmonious team and always work together to achieve the outcome; you are only as good as your team.
 
 Results-orientation - We&rsquo;re genuinely excited about results and care about a project as if it were our own.
 
 Initiative - We trust our instincts. We think ahead to foresee what could happen and what could help. We have the courage to make suggestions that will make things better.
 
 Dependability - We embrace accountability for every action, creating an unbreakable chain of responsibility that extends across our team and clients, instilling confidence and trust.
 
 
 These are core to SNAP14. As an intern, we expect you to live them daily even in a support role.
 
 
 
 
 Requirements
 
 
 Currently studying or recent graduate in Marketing, Communications, Business, PR, or related field.0-1 year experience. Internships in marketing, admin, or events are a plus. Fluent in English (written). Arabic is a strong plus.
 
 
 Advanced skills in Google Sheets/Excel, PowerPoint/Google Slides, and Notion or similar tools.
 
 
 Portfolio or examples of university projects showing research/organization skills are welcome.
 
 Must be based in Cairo with ability to work from our office.
 
 
 
 Benefits
 
 
 What You&rsquo;ll Learn:
 
 How a luxury creative agency manages VIP client relationships end-to-end. Brand positioning and quality control for high-end markets.PR, gifting, and retention strategies used in fashion/beauty industries.
 
 How to use CRM systems and track client satisfaction data. Real-world project management and team collaboration in a fast-paced environment.
 
 
 Why Join SNAP14 as an Intern?
 
 You&rsquo;ll get a behind-the-scenes look at how we create high-end visual content for the region&rsquo;s top fashion and luxury brands. This is your chance to learn client experience and brand marketing from a team that works with VIPs, without the pressure of being client-facing on day one. Top-performing interns will be considered for full-time roles.
 
 
 Working with a diverse team and having fun while doing so.
 
 
 SNAP14 Internship Certificate
 
 
 
</div>

Client Relations & Brand Marketing Internship

<div>
 
 Are you a customer service rockstar with a passion for the financial industry?
 
 
 Do you thrive in fast-paced environments and take pride in exceeding expectations? If so, then we want you on our team!
 
 
 
 Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Fluent English speakers (B2-C1)
 </li>
 <li>
 Ready to start immediately
 </li>
 <li>
 Flexible with night and overnight shifts
 </li>
 </ul>
 
 
 Benefits
 
 
 <ul>
 <li>
 Attractive salary Packages
 </li>
 <li>
 Social and medical insurance up to 500K
 </li>
 <li>
 Transportation provided (door to door for ladies through night shifts)
 </li>
 <li>
 Attractive career path with the opportunity to be promoted after 6 months
 </li>
 <li>
 Paid training
 </li>
 <li>
 Free Online Courses
 </li>
 </ul>
</div>

Customer Service Representative - Banking

Explore 99+ Client service representative in Cairo this August. Find roles across top companies and apply now to boost your career.