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client service representative (customer services) Jobs in Cairo

client service representative (customer services)

client support specialist  - voice Jobs in Cairo

client support specialist  - voice

client service representative

Qureos

As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You&nbsp;will help resolve and escalate product &amp; platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues. What you’ll be doing: &nbsp;<ul><li>Respond to customer inquiries and requests over the phone, email and chat based on SOPs</li><li>Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations</li><li>Escalate and distribute customer issues to relevant departments as per guidelines</li><li>Record, review and follow-up on requests and resolutions</li><li>Investigate and research solutions</li><li>Update customer records during conversation</li><li>Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy &nbsp;</li></ul>What we are looking for: &nbsp;<ul><li>Technological Requirements: Dedicated home workspace needed</li><li>Work Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday &amp; Saturday post training</li><li>Experience &amp; Knowledge: 1-2 years' experience of customer services, collections &amp; retention in USA based B2C focused financial and banking services industry</li><li>Base Salary: $4/hr</li></ul>

Client Service Representative (Customer Services)

Sutherland Healthcare Solutions

<div>
 
 Company Description
 
 
 At Sutherland, we are a leading global business and digital transformation partner with expertise in Artificial Intelligence, Automation, Cloud engineering, and Advanced analytics. Our services span various industries including Healthcare, Insurance, Banking &amp; Financial Services, Communications, Media &amp; Entertainment, Technology, Travel &amp; Hospitality, Logistics, Retail, Energy &amp; Utilities. We are committed to driving digital transformation and providing unique value propositions through market-leading technology and business process excellence, with over 200 unique inventions under several patents across critical technologies.
 
 
 Role Description
 
 
 This is a full-time on-site role for a Customer Service Representative English Account at Sutherland's location in Cairo. The role involves day-to-day tasks related to ensuring customer satisfaction, managing customer accounts, providing excellent customer service, and effective communication.
 
 
 Benefits
 
 
 <ul>
 <li>
 Up to 17k Net Salary
 </li>
 <li>
 1.1k night and overnight allowance
 </li>
 <li>
 Transportation is provided both ways (Door to Door for ladies)
 </li>
 <li>
 Social and medical insurance is provided
 </li>
 <li>
 First 3 months are Fully Granted
 </li>
 <li>
 Healthiest work environment (Great place to work certified)
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 <ul>
 <li>
 Customer Service Representatives and Customer Service skills
 </li>
 <li>
 Proficiency in English B2
 </li>
 <li>
 Grads and Dropouts only
 </li>
 <li>
 Flexibility with night and overnight shifts
 </li>
 <li>
 Flexibility with Rotational shifts
 </li>
 <li>
 Previous experience in a similar role is a plus
 </li>
 </ul>
</div>

English Account Customer Service Associate

The HEINEKEN Company

<div>
 
 Job Purpose
 
 
 
 Acts as a liaison between the company and customers and assists with orders, complaints, and inquiries to ensure customer satisfaction.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Takes orders through online platforms, emails or directly from the account manager.
 </li>
 <li>
 Informs customers in case of any out-of-stock products.
 </li>
 <li>
 Replies to all customer inquiries on anything related to the company&rsquo;s products.
 </li>
 <li>
 Informs account managers in case of any client credit issues to be resolved.
 </li>
 <li>
 Inputs email orders on the SAP system and replies with data on the delivery date and product availability.
 </li>
 <li>
 Sends a report to account managers three times a day regarding any issues with customers that can be resolved from their side, such as credit issues.
 </li>
 <li>
 Handles orders from plants (primary distribution) as well as orders for non-alcoholic beverages (NAB) and alcoholic beverages (AB) and PepsiCo.
 </li>
 <li>
 Follows up on all orders on the Business to Business system and informs customers in case of any issues.
 </li>
 <li>
 Send some orders to primary distribution.
 </li>
 <li>
 Handles all service complaints related to sales, drivers, and technicians. Inputs data on the system and informs the relevant teams to ensure that the issue is resolved on time based on service level agreement terms.
 </li>
 <li>
 Aligns with the supply chain department in case of complaints related to product shortages.
 </li>
 <li>
 Informs distribution manager of any issues related to delivery of products, such as inaccurate quantity.
 </li>
 <li>
 Handles and informs the quality team about finished goods&rsquo; complaints from consumer or customer or warehouses. Awaits feedback and reports any quality issues to the management.
 </li>
 <li>
 Handles complaints related to material-handling equipment. Registers complaints and informs the relevant parties.
 </li>
 <li>
 Ensures installation and de-installation of assets (fridge or draught) based on customer requests.
 </li>
 <li>
 Handles any visibility issues in collaboration with the marketing team.
 </li>
 <li>
 Conducts a &ldquo;voice of customer&rdquo; survey by calling customers and asking about their satisfaction and recommendations. Suggests action plans based on the survey results.
 </li>
 <li>
 Performs a maintenance survey by asking clients about the performance of the maintenance team.
 </li>
 <li>
 Updates and sends case fail rate (CFR) report to the supply chain team.
 </li>
 <li>
 Updates the performance dashboard with information on all the received calls, abandoned calls (reasons: agent, queue, other), and sales orders.
 </li>
 <li>
 Updates the PepsiCo dashboard with data on the number of orders for PepsiCo, volume in hectoliter, etc.
 </li>
 <li>
 Updates the complaints dashboard including: complaint sources, analysis versus the previous year, complaint per product, complaint per factory, etc.
 </li>
 <li>
 Updates the customer request order report and sends it to the sales team on a daily basis.
 </li>
 <li>
 Develops monthly maintenance and installation survey reports.
 
 
 </li>
 </ul>
 Disclaimer: Other duties assigned as needed.
 
 
 
 Education &amp; Experiences
 
 
 
 
 Educational Background
 
 
 
 Bachelor degree in Business Administration is preferable
 
 
 
 Years Of Experience
 
 
 
 0 -2 years of experience in in managing Call Center\Customer Service function.
 
 
 
 Qualifications &amp; Other Requirements
 
 
 
 Excellent command of English Language
 
 
 Skills in Microsoft (Excel &amp; PowerPoint), Power Bi is a plus
 
 
 Profound knowledge of ERP\Quality systems, preferably SAP
 
 
 Profound Knowledge of CRM systems, preferably Salesforce
 
 
 
 Personal Skills
 
 
 
 <ul>
 <li>
 Proactive
 </li>
 <li>
 Self-motivated
 </li>
 <li>
 Customer and Detailed oriented
 </li>
 <li>
 Interpersonal\communication skills
 </li>
 <li>
 Negotiation skills
 </li>
 <li>
 Problem solving and Decision maker; able to respond swiftly to arising issues take quick decisions.
 </li>
 <li>
 Able to manage stress and motivates
 </li>
 </ul>
 
 #addjob
 
 
 
</div>

Customer Service Officer - CSLP Support

Bosta

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 The Role
 
 
 
 We&rsquo;re looking for great client support specialists to join our growing care team. You have to be very proactive in this role with the ability to solve problems on the spot and think outside the box.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Maintaining a positive, empathetic, and professional attitude toward clients at all times
 </li>
 <li>
 Assist with challenging client requests or issue escalations as needed
 </li>
 <li>
 Acknowledging and resolving clients' complaints
 </li>
 <li>
 Communicating and coordinating with colleagues as necessary
 </li>
 <li>
 Keeping records of clients interactions, transactions, comments, and complaints
 </li>
 <li>
 Build and maintain strong, long-lasting client relationships
 
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 ✅Full-time Contract
 </li>
 <li>
 ✅ Social Insurance, Family Medical Insurance &amp; Life Insurance
 </li>
 <li>
 ✅Career Path (Insource Vacancy): Ability to apply for internal vacancies within 6 to 9 months
 
 
 
 </li>
 </ul>
 
 We are looking for:
 
 
 
 <ul>
 <li>
 Experience in a Client Support or similar role
 </li>
 <li>
 Familiarity with our industry is a plus
 </li>
 <li>
 Experience using the help desk and support tools
 </li>
 <li>
 Excellent communication and problem-solving skills
 </li>
 <li>
 Patience when handling tough cases
 </li>
 <li>
 Multi-tasking abilities
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Client Support Specialist (Emails & Chats)

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 The Role
 
 
 
 We&rsquo;re looking for great client support specialists to join our growing care team. You have to be very proactive in this role with the ability to solve problems on the spot and think outside the box.
 
 
 
 Work Conditions:
 
 
 
 <ul>
 <li>
 ✅Location: Maadi
 </li>
 <li>
 ✅ Social Insurance, Family Medical Insurance &amp; Life Insurance
 </li>
 <li>
 ✅Career Path (Insource Vacancy): Ability to apply for internal vacancies within 6 to 9 months
 
 
 
 </li>
 </ul>
 
 What will you do:
 
 
 
 <ul>
 <li>
 Maintaining a positive, empathetic, and professional attitude toward clients at all times
 </li>
 <li>
 Assist with challenging client requests or issue escalations as needed
 </li>
 <li>
 Acknowledging and resolving clients' complaints
 </li>
 <li>
 Communicating and coordinating with colleagues as necessary
 </li>
 <li>
 Keeping records of clients' interactions, transactions, comments, and complaints
 </li>
 <li>
 Build and maintain strong, long-lasting client relationships
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Client Support Specialist  - Voice

51Talk

<div>
 
 
 CM (Customer Support/Customer Care Representatives)
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Follow company SOPs to deliver high-quality consultation and support services to students.
 </li>
 <li>
 Monitor teaching quality and provide timely, constructive feedback to drive continuous improvement and better learning outcomes.
 </li>
 <li>
 Support students throughout their learning journey by identifying challenges and providing tailored solutions.
 </li>
 <li>
 Build and maintain strong customer relationships by offering personalized learning plans and progress recommendations.
 </li>
 <li>
 Enhance customer satisfaction and drive referrals through proactive service and engagement.
 </li>
 <li>
 Track and analyze students&rsquo; learning data to identify improvement areas and propose actionable plans to boost learning effectiveness.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or above.
 </li>
 <li>
 Minimum 1 year of experience in telesales, sales, or any related role.
 </li>
 <li>
 Passionate about education and committed to delivering exceptional service.
 </li>
 <li>
 Fluency in English is required.
 </li>
 <li>
 Strong interpersonal and communication skills, with a cheerful and approachable personality.
 </li>
 </ul>
 
 
</div>

Customer Service Representative

POS CX

<div>
 
 
 Job Title:
 
 Business Development Representative
 
 
 
 Location:
 
 Egypt- Remote
 
 
 
 Company:
 
 POSCX
 
 
 
 
 
 
 About Us:
 
 POS CX is a leading provider of business process outsourcing services, dedicated to delivering exceptional customer experience and operational efficiencies. We partner with clients across various industries to help them achieve their business goals through innovative solutions and dedicated support.
 
 
 
 
 
 
 Job Summary:
 
 We are seeking a motivated and dynamic Business Development Representative to join our team. The ideal candidate will be responsible for identifying new business opportunities, building relationships with potential clients and driving revenue growth. This role requires a proactive approach, excellent communication skills and a strong understanding of the BPO industry.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull;Lead Generation: Identify and qualify potential clients through research, networking and outreach.
 
 
 &bull;Client Engagement: Build and maintain relationships with key decision-makers and stakeholders.
 
 
 &bull;Sales Strategy: Develop and execute strategies to achieve sales targets and expand the client base.
 
 
 &bull;Market Analysis: Monitor industry trends and competitor activities to identify opportunities for growth.
 
 
 &bull;Proposal Development: Prepare and present compelling proposals and presentations to prospective clients.
 
 
 &bull;Collaboration: Work closely with internal teams to ensure seamless delivery of services and client satisfaction.
 
 
 &bull;Reporting: Track and report on sales activities, pipeline and performance metrics.
 
 
 
 
 
 
 Qualifications:
 
 
 
 &bull;Bachelor&rsquo;s degree in business, Marketing or a related field.
 
 
 &bull;Proven experience in business development, sales or a related role, preferably in the BPO industry.
 
 
 &bull;Strong understanding of BPO services and solutions.
 
 
 &bull;Excellent communication, negotiation and interpersonal skills.
 
 
 &bull;Ability to work independently and as part of a team.
 
 
 &bull;Proficiency in CRM software and Microsoft Office Suite.
 
 
 &bull;Results-driven with a proactive approach to problem-solving.
 
 
 
 
 
 
 Benefits:
 
 
 
 &bull;Competitive salary and commission structure.
 
 
 &bull;Health, dental and vision insurance.
 
 
 &bull;Paid time off and holidays.
 
 
 &bull;Professional development opportunities.
 
 
 &bull;Collaborative and supportive work environment
 
 
 
</div>

Business Development Representative

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