customer service consultant Jobs in Cairo

customer service consultant

retail representative

sales consultant

call center customer service representative Jobs in Cairo

call center customer service representative

call center representative

client service representative

TP Cairo EG

<div>
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Customer Service Representative specializing in the English account, based in Cairo. The Customer Service Representative will address customer inquiries, provide excellent customer support, ensure satisfaction, and resolve concerns in a timely and professional manner. The role includes maintaining customer accounts, following up on client needs, and delivering solutions to meet or exceed expectations.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong proficiency in Customer Service, Customer Satisfaction, and resolving customer concerns effectively.
 </li>
 <li>
 Experience in working as a Customer Service Representative and managing customer accounts efficiently.
 </li>
 <li>
 Excellent Communication skills, including active listening and clear written and verbal communication.
 </li>
 <li>
 Ability to handle multiple customer inquiries with attention to detail and professionalism.
 </li>
 <li>
 Problem-solving skills and the ability to work under pressure in a fast-paced environment.
 </li>
 </ul>
</div>

Customer Service Representative-english account

Mr Home

<div>
 
 Company Description
 
 
 
 Mr. Home specializes in transforming houses into elegant and functional sanctuaries, offering exceptional value for money. As a comprehensive provider of home solutions, Mr. Home focuses on optimizing spaces with innovative designs and thoughtful touches. We excel in creating transformative interiors without the need for major renovations, ensuring affordability and high-quality results. Our mission is to turn every room into a unique and personalized space that tells a story. Join a dedicated team passionate about design, creativity, and delivering exceptional customer experiences.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role based in Qesm 3rd New Cairo for a Sales Representative. The Sales Representative will be responsible for identifying and engaging potential clients, understanding their home solution needs, and presenting tailored services and products. The role includes managing and maintaining client relationships, preparing proposals, meeting sales targets, and collaborating with the design and operations teams to ensure seamless service delivery. The Sales Representative will also monitor market trends and provide feedback to enhance offerings and strategies.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong communication, negotiation, and interpersonal skills
 </li>
 <li>
 Proficiency in sales strategies, client relationship management, and customer service
 </li>
 <li>
 Ability to identify market trends and provide actionable insights
 </li>
 <li>
 Experience in planning and delivering customized recommendations to clients
 </li>
 <li>
 Proficiency in using CRM tools and basic knowledge of sales tracking software
 </li>
 <li>
 Goal-oriented and self-motivated with the ability to work in a dynamic on-site environment
 </li>
 <li>
 Prior experience in sales, customer service, or home solutions is desirable
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or a related field is a plus
 </li>
 </ul>
</div>

Sales Representative

The HEINEKEN Company

<div>
 
 Job Purpose
 
 
 
 Acts as a liaison between the company and customers and assists with orders, complaints, and inquiries to ensure customer satisfaction.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Takes orders through online platforms, emails or directly from the account manager.
 </li>
 <li>
 Informs customers in case of any out-of-stock products.
 </li>
 <li>
 Replies to all customer inquiries on anything related to the company&rsquo;s products.
 </li>
 <li>
 Informs account managers in case of any client credit issues to be resolved.
 </li>
 <li>
 Inputs email orders on the SAP system and replies with data on the delivery date and product availability.
 </li>
 <li>
 Sends a report to account managers three times a day regarding any issues with customers that can be resolved from their side, such as credit issues.
 </li>
 <li>
 Handles orders from plants (primary distribution) as well as orders for non-alcoholic beverages (NAB) and alcoholic beverages (AB) and PepsiCo.
 </li>
 <li>
 Follows up on all orders on the Business to Business system and informs customers in case of any issues.
 </li>
 <li>
 Send some orders to primary distribution.
 </li>
 <li>
 Handles all service complaints related to sales, drivers, and technicians. Inputs data on the system and informs the relevant teams to ensure that the issue is resolved on time based on service level agreement terms.
 </li>
 <li>
 Aligns with the supply chain department in case of complaints related to product shortages.
 </li>
 <li>
 Informs distribution manager of any issues related to delivery of products, such as inaccurate quantity.
 </li>
 <li>
 Handles and informs the quality team about finished goods&rsquo; complaints from consumer or customer or warehouses. Awaits feedback and reports any quality issues to the management.
 </li>
 <li>
 Handles complaints related to material-handling equipment. Registers complaints and informs the relevant parties.
 </li>
 <li>
 Ensures installation and de-installation of assets (fridge or draught) based on customer requests.
 </li>
 <li>
 Handles any visibility issues in collaboration with the marketing team.
 </li>
 <li>
 Conducts a &ldquo;voice of customer&rdquo; survey by calling customers and asking about their satisfaction and recommendations. Suggests action plans based on the survey results.
 </li>
 <li>
 Performs a maintenance survey by asking clients about the performance of the maintenance team.
 </li>
 <li>
 Updates and sends case fail rate (CFR) report to the supply chain team.
 </li>
 <li>
 Updates the performance dashboard with information on all the received calls, abandoned calls (reasons: agent, queue, other), and sales orders.
 </li>
 <li>
 Updates the PepsiCo dashboard with data on the number of orders for PepsiCo, volume in hectoliter, etc.
 </li>
 <li>
 Updates the complaints dashboard including: complaint sources, analysis versus the previous year, complaint per product, complaint per factory, etc.
 </li>
 <li>
 Updates the customer request order report and sends it to the sales team on a daily basis.
 </li>
 <li>
 Develops monthly maintenance and installation survey reports.
 
 
 </li>
 </ul>
 Disclaimer: Other duties assigned as needed.
 
 
 
 Education &amp; Experiences
 
 
 
 
 Educational Background
 
 
 
 Bachelor degree in Business Administration is preferable
 
 
 
 Years Of Experience
 
 
 
 0 -2 years of experience in in managing Call Center\Customer Service function.
 
 
 
 Qualifications &amp; Other Requirements
 
 
 
 Excellent command of English Language
 
 
 Skills in Microsoft (Excel &amp; PowerPoint), Power Bi is a plus
 
 
 Profound knowledge of ERP\Quality systems, preferably SAP
 
 
 Profound Knowledge of CRM systems, preferably Salesforce
 
 
 
 Personal Skills
 
 
 
 <ul>
 <li>
 Proactive
 </li>
 <li>
 Self-motivated
 </li>
 <li>
 Customer and Detailed oriented
 </li>
 <li>
 Interpersonal\communication skills
 </li>
 <li>
 Negotiation skills
 </li>
 <li>
 Problem solving and Decision maker; able to respond swiftly to arising issues take quick decisions.
 </li>
 <li>
 Able to manage stress and motivates
 </li>
 </ul>
 
 #addjob
 
 
 
</div>

Customer Service Officer - CSLP Support

Bupa

<div>
 
 Job Description
 
 
 
 
 Customer Service Consultant
 
 
 
 
 Cairo, Egypt
 
 
 
 
 Fixed Term
 
 
 
 
 We make health happen
 
 
 
 We&rsquo;re expanding our customer service team in Cairo and looking for customer-focused advisors to work in
 
 
 rotational shifts including (over-night shifts)
 
 
 . You&rsquo;ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you&rsquo;ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you&rsquo;re passionate about delivering exceptional service and putting customers first, we&rsquo;d love to hear from you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Authorize or reject treatment requests before procedures
 </li>
 <li>
 Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
 </li>
 <li>
 Manage membership updates, billing inquiries, and document issuance
 </li>
 <li>
 Coordinate international medical appointments and support cross-departmental communication
 </li>
 <li>
 Investigate and resolve complaints, ensuring customer satisfaction
 </li>
 <li>
 Maintain accurate system records and support new team members
 </li>
 <li>
 Collaborate with providers and internal teams to deliver seamless service
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 Able to demonstrate that you pay due regard to customers and treat them fairly by:
 
 
 <ul>
 <li>
 Being able to explain the impact that your role and actions have on the fair treatment of customers
 </li>
 <li>
 Being able to explain the potential implications for customers who are not treated fairly by you or others
 </li>
 <li>
 Making the fair treatment of customers central to all that you do
 </li>
 <li>
 Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
 
 
 </li>
 </ul>
 
 Why Bupa
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We&rsquo;ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
 
 
 If you require information regarding this role in an alternative format, please email: careers@bupa.com
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Call Centre
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

Customer service consultant

<div>
 
 
 Customer Service Consultant
 
 
 
 
 Cairo, Egypt
 
 
 
 
 Fixed Term
 
 
 
 
 
 
 
 
 
 
 We make health happen
 
 
 
 
 
 
 We&rsquo;re expanding our customer service team in Cairo and looking for customer-focused advisors to work in
 
 
 rotational shifts including (over-night shifts)
 
 
 . You&rsquo;ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you&rsquo;ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you&rsquo;re passionate about delivering exceptional service and putting customers first, we&rsquo;d love to hear from you.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Authorize or reject treatment requests before procedures
 </li>
 <li>
 Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
 </li>
 <li>
 Manage membership updates, billing inquiries, and document issuance
 </li>
 <li>
 Coordinate international medical appointments and support cross-departmental communication
 </li>
 <li>
 Investigate and resolve complaints, ensuring customer satisfaction
 </li>
 <li>
 Maintain accurate system records and support new team members
 </li>
 <li>
 Collaborate with providers and internal teams to deliver seamless service
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 
 
 Able to demonstrate that you pay due regard to customers and treat them fairly by:
 
 
 &bull; Being able to explain the impact that your role and actions have on the fair treatment of customers
 
 
 &bull; Being able to explain the potential implications for customers who are not treated fairly by you or others
 
 
 &bull; Making the fair treatment of customers central to all that you do
 
 
 &bull; Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
 
 
 
 
 
 
 
 
 
 
 
 
 Why Bupa
 
 
 
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We&rsquo;ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
 
 
 If you require information regarding this role in an alternative format, please email: careers@bupa.com
 
</div>

Customer Service Consultant

Kepler

<div>
 
 
 🚀 Business Development Representative &ndash; Pharmacy Graduate
 
 
 
 
 
 
 📍 Location: Fifth Settlement (Hybrid)
 
 
 🌐 Website: https://kepler-agency.ae
 
 
 
 
 
 Are you a 2023 or 2024 Pharmacy graduate and ready to launch your career beyond the lab?
 
 
 Join Kepler as a Business Development Representative (BDR) and turn your scientific knowledge into a fast-paced, rewarding business career.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Identify &amp; connect with potential clients in the medical/healthcare sector.
 </li>
 <li>
 Drive lead generation &amp; sales activities.
 </li>
 <li>
 Schedule meetings and maintain CRM records.
 </li>
 <li>
 Collaborate with the Account Management team to ensure client satisfaction.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Fresh graduates (Class of 2024 or 2023) from Pharmacy or related fields.
 </li>
 <li>
 Very good English (spoken &amp; written).
 </li>
 <li>
 Strong communication &amp; organizational skills.
 </li>
 <li>
 Motivated, proactive, and eager to learn.
 </li>
 <li>
 Comfortable with a hybrid work model.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us
 
 
 <ul>
 <li>
 Transition your pharmacy degree into a dynamic business career.
 </li>
 <li>
 Work in an innovative, growth-focused team.
 </li>
 <li>
 Gain hands-on experience in client relations, sales &amp; strategy.
 </li>
 </ul>
 
 
 
 
 
 📩 Apply Now
 
 
 
 
 Send your CV to doaa.sherif@kepler-agency.ae
 
 
 
 
 Subject: BDR Application &ndash; Pharmacy Graduate
 
 
 
 
 
</div>

Business Development Representative – Pharmacy Graduate

IntouchCX

<div>
 
 🚨 We&rsquo;re Hiring at IntouchCX! 🚨
 
 
 
 
 
 Are you fluent in English (B1 &ndash; C1)? 🇬🇧
 
 
 Looking to join a leading international customer experience company and grow your career?
 
 
 
 
 
 ✨ What we offer:
 
 
 💰 Salary range: 19K &ndash; 25K Gross (Based on English level)
 
 
 🚌 Transportation provided (both ways &ndash; door-to-door for girls after 9 PM)
 
 
 📍 Location: Maadi Technology Park or 20 West Mall &ndash; Sheikh Zayed
 
 
 🕒 Rotational shifts (24/7)
 
 
 ⌨️ Chat &amp; Calls Accounts 🔊
 
 
 📚 Paid training
 
 
 🌍 Multicultural work environment &amp; clear career growth path
 
 
 🎓 (Grads, Gap year, Dropouts, and Foreigners with work permit ) are welcome to apply‼️
 
 
 
 
 
 💻 Interview Mode: Virtual
 
 
 📅 Start Date: Coming Soon &ndash; Apply Now!
 
 
 
 
 
 📲 Interested?
 
 
 Send us a voice note introducing yourself here: 01095558673
 
 
 
 
 
 👉 Don&rsquo;t miss the chance to grow your career with IntouchCX!
 
 
 Send it to a friend who might be interested 👇
 
</div>

Customer Service Representative

Explore 462+ Client service representative in Cairo this January. Find roles across top companies and apply now to boost your career.