customer service representative Jobs in Doha

customer service representative

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client implementation specialist Jobs in Doha

client implementation specialist

customer care manager

customer service

client service representative

Ritaj Facilities management

Position Title: Customer Service Representative Location: Qatar Department: Customer Service / Sales Support Reporting To: Business Development Manager (BDM) Salary: Up to QAR 4,500 per month + Monthly Incentive (per closed deal) Employment Type: Full-Time Gender: Open to Male and Female Candidates Availability: Immediate joining required (NOC preferred)Job SummaryOne of the leading companies in Qatar is seeking a professional and customer-focused Customer Service Representative to manage client communications across multiple platforms and ensure high levels of customer satisfaction.The ideal candidate must have proven experience in the Qatar market, be fluent in Arabic and English, and possess strong communication and coordination skills. The role requires handling client inquiries through email, WhatsApp, landline calls, and the company hotline, while ensuring timely follow-up and proper coordination with internal departments such as sales and marketing.Key ResponsibilitiesCustomer Communication and Support<ul><li>Handle all customer inquiries professionally through email, WhatsApp, landline calls, and customer service hotline.</li><li>Respond to client queries promptly and ensure accurate information is provided.</li><li>Maintain a high standard of customer service and client satisfaction.</li></ul>Inquiry Management and Follow-Up<ul><li>Receive, record, and track all customer inquiries and requests.</li><li>Ensure timely follow-up with clients until resolution is achieved.</li><li>Forward inquiries to the relevant departments (sales, operations, technical teams) as required.</li><li>Monitor the progress of requests and ensure proper closure.</li></ul>Coordination with Internal Teams<ul><li>Coordinate closely with the sales and marketing teams for client requirements and leads.</li><li>Support the sales team by sharing qualified inquiries and following up on potential leads.</li><li>Ensure smooth communication between departments to meet client expectations.</li></ul>Client Relationship Management<ul><li>Build and maintain strong relationships with clients.</li><li>Ensure a positive customer experience throughout all interactions.</li><li>Handle customer complaints professionally and escalate when necessary.</li></ul>Sales Support and Conversion<ul><li>Assist in converting inquiries into business opportunities.</li><li>Follow up with potential clients to support deal closure.</li><li>Contribute to achieving company sales targets through effective client engagement.</li></ul>Documentation and Reporting<ul><li>Maintain accurate records of customer interactions, inquiries, and feedback.</li><li>Prepare daily and weekly reports on inquiries, follow-ups, and conversions.</li><li>Ensure proper documentation of all communications.</li></ul>Qualifications and ExperienceEducation:<ul><li>Bachelor&rsquo;s degree or diploma in Business Administration, Marketing, or a related field is preferred.</li></ul>Experience:<ul><li>Minimum 2&ndash;4 years of customer service experience in Qatar.</li><li>Proven experience handling clients across multiple communication platforms.</li><li>Experience working in a fast-paced, client-focused environment.</li></ul>Technical Skills<ul><li>Proficiency in Microsoft Office (Word, Excel, Outlook).</li><li>Experience using CRM systems or customer service tools is an advantage.</li><li>Ability to manage multiple communication channels efficiently.</li></ul>Language Requirements<ul><li>Fluency in Arabic and English (both written and spoken) is mandatory.</li></ul>Professional Competencies<ul><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation and problem-solving ability.</li><li>Ability to multitask and manage high volumes of inquiries.</li><li>Strong organizational and follow-up skills.</li><li>Ability to work under pressure and meet deadlines.</li></ul>Additional Requirements<ul><li>Immediate joining is required.</li><li>Valid NOC (No Objection Certificate) is preferred.</li><li>Ability to work independently and as part of a team.</li></ul>Compensation and Benefits<ul><li>Salary: Up to QAR 4,500 per month</li><li>Monthly incentive based on deals closed</li><li>Benefits as per Qatar Labor Law</li></ul>Job Types: Full-time, PermanentPay: Up to QAR4,500.00 per monthApplication Question(s):<ul><li>Describe your experience in handling customer inquiries through multiple platforms such as email, WhatsApp, landline calls, and hotline. How do you ensure prompt response and customer satisfaction?</li><li>How do you manage and track customer inquiries from initial contact until resolution? Explain how you coordinate with internal departments such as sales and marketing to ensure effective service delivery.</li><li>How comfortable are you communicating with clients in both Arabic and English? Can you provide an example where you successfully followed up with a client and contributed to closing a deal or converting an inquiry into business?</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Customer service: 3 years (Required)</li><li>Handling clients across multiple communication platforms: 2 years (Required)</li><li>CRM systems or customer service tools: 2 years (Preferred)</li></ul>Language:<ul><li>Fluency in Arabic (both written and spoken) (Required)</li><li>Fluency in English (both written and spoken) (Required)</li></ul>Work Location: In person

Customer Service Representative

.SocialMediaEC Digital Solutions Inc

Social Media EC Digital Marketing Solutions W.L.L. is seeking a friendly and professional Customer Service Representative to support client communications and manage online inquiries across multiple digital platforms.Key Responsibilities:<ul><li>Respond to customer messages via email, chat, and social media</li><li>Assist clients with service inquiries and support requests</li><li>Maintain accurate customer records</li><li>Coordinate with marketing and technical teams</li><li>Ensure timely and professional communication</li></ul>Requirements:<ul><li>High school diploma or equivalent</li><li>Strong communication skills in English (Arabic is a plus)</li><li>Basic computer and social media knowledge</li><li>Ability to work in a fast-paced digital environment</li></ul>Benefits:<ul><li>Paid training</li><li>Health insurance</li><li>Career growth in digital marketing industry</li><li>Friendly and modern work environment</li></ul>نوع الوظيفة: دوام كاملالراتب المدفوع: QAR٣٥٫٢٥&nbsp;لكل ساعةعدد الساعات المتوقع: 40 في الأسبوعموقع العمل: بشكل شخصي

Deeb Trading and Advertising

Customer Service RepresentativeLocation: QatarCompany: Deeb Trading &amp; AdvertisingJob Description:Deeb Trading &amp; Advertising is looking for a motivated and professional Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, providing support, and building strong relationships to ensure customer satisfaction.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and messages in a professional manner</li><li>Follow up on orders and ensure accurate and timely delivery</li><li>Resolve customer issues and complaints efficiently</li><li>Coordinate with internal departments to ensure high-quality service</li><li>Maintain and update customer records</li></ul>Requirements:<ul><li>Previous experience in customer service is preferred</li><li>Excellent communication skills in English (Arabic is a plus)</li><li>Ability to work under pressure</li><li>Strong organizational and time management skills</li><li>Proficiency in computer use and MS Office</li></ul>Benefits:<ul><li>Professional and supportive work environment</li><li>Competitive salary + incentives</li><li>Opportunities for career growth</li></ul>How to Apply:Please submit your CV via Indeed or contact the company directly.Job Type: Full-timePay: QAR2,500.00 - QAR3,500.00 per monthWork Location: In person

Customer Service

Starlink Qatar

<div>
 
 The role of
 
 Customer Service Representative
 
 is to manage customer interactions via the
 
 voice channel
 
 . As the first point of contact, the candidate will play a key role in resolving customer inquiries, providing accurate information, and delivering a professional and personalized phone support experience. This role requires excellent communication skills, patience, and a customer-first attitude.
 
 
 
 
 
 
 Accountability &amp; Responsibilities of Role:
 
 
 <ul>
 <li>
 Handle inbound and/or outbound calls to assist customers with inquiries, issues, and service requests.
 </li>
 <li>
 Provide accurate, clear, and concise information regarding products, services, policies, or procedures.
 </li>
 <li>
 Troubleshoot and resolve customer issues efficiently while maintaining a positive tone and demeanor.
 </li>
 <li>
 Escalate complex or unresolved cases to the appropriate teams or supervisors when needed.
 </li>
 <li>
 Document all customer interactions accurately in the CRM or ticketing system.
 </li>
 <li>
 Follow defined scripts, guidelines, and compliance procedures where applicable.
 </li>
 <li>
 Meet or exceed individual performance targets such as Average Handle Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT).
 </li>
 </ul>
 
 
 
 
 
 Position Requirements:
 
 
 
 
 Education Background:
 
 
 <ul>
 <li>
 High School Certificate or Diploma.
 </li>
 <li>
 Additional training or certification in Customer Service, Communication, or Call Center Operations is a plus.
 </li>
 </ul>
 
 
 
 
 
 Work Experience:
 
 
 <ul>
 <li>
 
 1&ndash;3 years of experience
 
 in a
 
 voice-based customer support or call center role
 
 .
 </li>
 <li>
 Experience with
 
 call center platforms
 
 (e.g., Avaya, Genesys, NICE inContact) preferred.
 </li>
 <li>
 Familiarity with
 
 CRM systems
 
 and ticketing tools.
 </li>
 <li>
 Exposure to
 
 industry-specific practices
 
 (e.g., telecom, retail, banking) is an advantage.
 </li>
 <li>
 Proven ability to handle
 
 high call volumes
 
 with professionalism and empathy.
 </li>
 <li>
 Strong
 
 problem-solving skills
 
 and ability to remain calm under pressure.
 </li>
 <li>
 Experience in
 
 multi-channel support
 
 (e.g., chat, email) is a plus.
 </li>
 <li>
 
 Bilingual proficiency in Arabic and English is required.
 
 </li>
 <li>
 
 Immediate availability and willingness to transfer sponsorship are essential.
 
 </li>
 </ul>
 
 
 
 
 
 Work Environment &amp; Schedule:
 
 
 
 
 
 <ul>
 <li>
 Hybrid/Remote options available based on location.
 </li>
 <li>
 Rotational shifts including weekends or holidays, as needed.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 
 Networking &amp; Influencing Collaboratively:
 
 Developing rapport with a diverse range of people. Building and leveraging networks horizontally and vertically. Proactively influencing and persuading others to gain support for initiatives. Maintaining collaborative stakeholder relationships.
 </li>
 <li>
 
 Delivering Results &amp; Fostering Ownership:
 
 Drive for improving business results and attaining higher levels of performance.
 </li>
 <li>
 
 Building Customer Value:
 
 Gaining insights into internal and/or external customers&rsquo; experience. Anticipating their needs and demonstrating concern for satisfying them. Building productive customer relationships. Ensuring clear communication to customers on expectations and beyond.
 </li>
 </ul>
</div>

Marriott International

<div>Additional Information 
Job Number26048919 
Job CategoryAdministrative 
LocationW Doha, West Bay, Zone 61, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Transmit information or documents using a computer, mail, or facsimile machine, including proofreading and editing written information to ensure accuracy and completeness. Enter and locate work-related information using computers and/or point of sale systems. 
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Culinary Coordinator

SIMEX GROUP

Job Summary:We are seeking a dynamic and results-driven Outdoor Sales Representative to join our team. In this role, you will be responsible for driving sales growth, acquiring new business, and managing key corporate accounts. You will strengthen relationships with distributors, retailers, and institutional clients while expanding our market presence in the bedding and sleep solutions industry. If you are passionate about sales and eager to contribute to a growing market, we want to hear from you!Key Responsibilities:<ul><li>Identify and develop new business opportunities within corporate, retail, and distribution channels.</li><li>Manage and grow assigned key accounts, ensuring high levels of customer satisfaction and retention.</li><li>Conduct regular outdoor sales visits to clients, including corporate offices, hotels, retailers, and distributors.</li><li>Promote and sell our range of mattress and sleeping products, aligning with client needs and market trends.</li><li>Achieve monthly, quarterly, and annual sales targets set by management.</li><li>Build and maintain strong, long-term relationships with clients and business partners.</li><li>Prepare and present compelling sales proposals, quotations, and product presentations.</li><li>Monitor market trends, competitor activities, and customer preferences to identify growth opportunities.</li><li>Coordinate with internal teams (production, logistics, and customer service) to ensure timely delivery and client satisfaction.</li><li>Maintain accurate records of sales activities, client interactions, and pipeline updates.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field (preferred).</li><li>Proven experience in outdoor sales, preferably within the mattress, sleeping items, furniture, or home accessories sectors.</li><li>Strong network within corporate accounts, retailers, or the hospitality sector is an advantage.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Self-motivated with a results-driven approach.</li><li>Ability to work independently while managing time effectively.</li><li>Valid Qatar driving license.</li></ul>Key Competencies:<ul><li>Strong sales and negotiation skills</li><li>Exceptional relationship management</li><li>Market awareness and business development acumen</li><li>Customer-focused mindset</li><li>Problem-solving and decision-making capabilities</li><li>Effective time management and organizational skills</li></ul>Working Conditions:<ul><li>This is a field-based role requiring frequent outdoor client visits.</li><li>The position may require travel within assigned territories.</li></ul>How to Apply:If you are interested in joining our team and making a significant impact, please submit your resume and cover letter to hr@simex.qa. Kindly use the subject line &ldquo;Outdoor Sales Representative Application.&rdquo;Job Types: Full-time, PermanentPay: From QAR1.00 per monthApplication Question(s):<ul><li>What is your expected salary?</li><li>Are you available to start immediately, or do you have a notice period? If so, how long?</li><li>Do you hold a valid Qatar driver's license? </li><li>Can you describe your experience in outdoor sales, specifically within the mattress, furniture, or home accessories sectors? Please provide details on your previous roles and achievements.</li><li>What strategies do you use to develop new business opportunities and manage key accounts? Can you provide an example of a successful approach you have taken?</li><li>How do you stay informed about market trends and customer preferences? Can you provide an example of how this knowledge has helped you achieve your sales targets?</li></ul>Work Location: In person

OUTDOOR SALES REPRESENTATIVE

Holding

Medical Sales RepresentativeWe are seeking for a motivated and experienced Medical Sales Representative to join our team of at least 2 years in the medical fieldKey Responsibilities:<ul><li>Promote and sell medical products, consumables and medical equipment</li><li>Build and maintain strong relationships with dentists and procurement teams</li><li>Identify new sales opportunities and expand client base</li><li>Conduct product presentations and follow up on leads</li><li>Achieve monthly sales targets and reporting</li></ul>Requirements:<ul><li>Minimum 2 years of experience in medical sales</li><li>Valid Qatar driving license (mandatory)</li><li>Fluent Arabic and English communication skills</li><li>Strong interpersonal and negotiation abilities</li><li>Knowledge of medical products market in Qatar is an advantage</li></ul>What We Offer:<ul><li>Competitive salary</li><li>Supportive work environment</li><li>Growth opportunities</li></ul>Job Type: Full-timeWork Location: In person

Medical Sales Representative

Explore 1226+ Client service representative in Doha this May. Find roles across top companies and apply now to boost your career.

1226 client service representative jobs In Doha

Customer Service Representative

Customer Service Representative

Customer Service

Customer Service Representative

Culinary Coordinator

OUTDOOR SALES REPRESENTATIVE

Medical Sales Representative