customer support representative Jobs in Lahore

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customer sales representative

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client success manager

Taraki

<div>
 Our client
 
 Navigator HR
 
 is looking
 
 Assistant Manager Customer Success
 
 in
 
 Lahore.
 
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Support day-to-day supervision of the Customer Success team and ensure smooth execution of customer- facing operations.
 </li>
 <li>
 Monitor team accountability, responsiveness, documentation quality, meeting follow-ups, and adherence to service standards.
 </li>
 <li>
 Ensure customer health updates, red flags, internal notes, meeting minutes, and action trackers are maintained accurately and on time.
 </li>
 <li>
 Build and sustain strong customer relationships while proactively identifying service risks, escalation points, and retention concerns.
 </li>
 <li>
 Coach team members on communication standards, professionalism, ownership, and structured customer handling.
 </li>
 <li>
 Support onboarding, probation reviews, performance conversations, and capability development of team members.
 </li>
 <li>
 Coordinate with internal stakeholders to align on commitments, priorities, and issue resolution for assigned customers.
 </li>
 <li>
 Recommend and implement process improvements that strengthen reporting discipline, service consistency, and operational efficiency.
 </li>
 <li>
 Selection Criteria / Required Competencies
 </li>
 <li>
 Proven ability to manage teams, enforce accountability, and create a disciplined yet supportive working environment.
 </li>
 <li>
 Strong customer relationship management skills with the ability to handle critical conversations and service- sensitive situations professionally.
 </li>
 <li>
 Excellent verbal and written communication skills, including the ability to draft clear updates, meeting minutes, and performance feedback.
 </li>
 <li>
 Sound judgment, emotional intelligence, and maturity in balancing people management with organizational requirements.
 </li>
 <li>
 Strong problem-solving and escalation-handling capability with a proactive and solution-oriented approach.
 </li>
 <li>
 High ownership, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
 </li>
 <li>
 Comfort with performance tracking, reporting, process monitoring, and structured follow-through on action items.
 </li>
 <li>
 Digital literacy and working proficiency in tools such as Zoom, Microsoft Teams, Outlook, and other collaboration platforms.
 </li>
 <li>
 Strong follow-up and follow-through skills to ensure timely execution, coordination, and closure of tasks.
 
 </li>
 </ul>
</div>

Assistant Manager Customer Success - Navigator HR

Burq

<div>About Burq
Burq started with an ambitious mission: to turn the complex process of offering delivery into a simple, turnkey solution. It&rsquo;s a big mission, and now we want you to join us in making it even bigger.
We&rsquo;re proud to be recognized as one of Fast Company&rsquo;s Best Workplaces for Innovators and a 2025 Inc. Magazine Power Partner, awards that highlight how we&rsquo;re redefining the future of logistics while empowering our partners to grow.
Backed by leading Silicon Valley investors like Village Global, the fund whose investors include Bill Gates, Jeff Bezos, Mark Zuckerberg, Reid Hoffman, and Sara Blakely, we&rsquo;ve built a world-class team across the globe.
We operate at scale but remain small enough for every person to have a massive impact. There&rsquo;s a lot of important work ahead, and joining Burq means the opportunity to grow faster than ever while doing the most meaningful work of your career.
Here&rsquo;s a quick overview of what you will be doing:
Description:
We&rsquo;re looking for a Customer Success Manager to support our growing customer base and help ensure they have a smooth and successful experience with our platform. You&rsquo;ll work closely with customers on day-to-day needs, drive product adoption, and assist in maintaining strong relationships while acting as a key point of contact for basic queries and support.
This role is ideal for someone who is proactive, detail-oriented, and enjoys working in a fast-paced startup environment while supporting multiple accounts and delivering a great customer experience.
What you'll do: 
 
<ul><li>Support the onboarding process for new SMB customers, including basic setup and coordination with internal teams</li><li>
Assist customers with platform usage, issue resolution, and general queries</li><li>
Work closely with the Manager Customer Success to ensure smooth account management</li><li>
Maintain and update customer data in CRM tools like HubSpot</li><li>
Identify at-risk customers and escalate concerns to the Customer Success Manager</li><li>
Coordinate with sales and operations teams to ensure smooth handoff and service delivery</li><li>
Follow defined processes to ensure a consistent and positive customer experience</li><li>
Contribute to improving onboarding and support workflows</li></ul> 

Requirements 
<ul><li>
1&ndash;3 years of experience in Customer Success, or Account Management, preferably in a B2B or tech-enabled environment</li><li>
Experience working with SMB customers</li><li>
Familiarity with CRM tools (e.g., HubSpot) and basic data handling</li><li>
Basic understanding of Customer Onboarding processes</li><li>
Strong communication skills with the ability to engage and support customers effectively</li><li>
Good analytical and problem-solving skills</li><li>
Ability to work in a fast-paced environment and manage multiple tasks</li><li>
Prior experience in a Startup or Tech company is a plus</li></ul> 
 
 
Benefits 
Investing in you 
 
<ul><li>Competitive salary
</li><li>Medical</li><li>
Educational courses</li></ul>
Generous Time Off
At Burq, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Customer Success Manager

HG Marketing

Location: Lahore (Gulberg III, Liberty Market) Working Hours: Monday to Friday | 10:00 AM &ndash; 6:00 PM Employment Type: Full-Time, On-site Salary Range: 70,000 to 85,000 PKR (Based on Experience)Company Description: HG Marketing Ltd helps businesses grow their audience, reach out to leads, and convert their podcasts into a content goldmine. We create high-quality audio and video content with editing services to repurpose across all content platforms. We strive to make our clients a thought leader in their industry.Key Responsibilities:<ul><li>Plan, organize, and maintain content calendars for client podcasts</li><li>Submit raw files for editing, oversee the process, and ensure adherence to client instructions and quality standards</li><li>Ensured all client-delivered assets undergo rigorous quality checks and reviews</li><li>Design or oversee the creation of thumbnails and manage social media posts to promote episodes effectively</li><li>Review edited content for quality and client compliance, managing revisions as necessary</li><li>Act as the primary contact for clients, addressing their needs and keeping them updated on project milestones</li><li>Work closely with editors and content creators to deliver high-quality podcast content.</li></ul>Requirements:<ul><li>Social Media Marketing and Social Media Optimization (SMO) skills</li><li>Proficiency in content planning, editing oversight, and analytics</li><li>Excellent problem-solving, communication, and teamwork skills</li><li>Analytical skills and knowledge of industry quality standards</li><li>Bachelor&rsquo;s degree in marketing, communication, or related field is preferred</li><li>Experience in a similar role is preferred</li><li>Knowledge of platforms like YouTube, Spotify, and Apple Podcasts is a plus</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs85,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Client Content Manager

GHA Marketing Ltd

Hiring: Social Media &amp; Client Content Scheduling ManagerRole: Full TimeAbout CompanyHG Marketing is a podcast agency based in Lahore, helping marketers &amp; entrepreneurs generate leads through B2B podcasting. With a focus on building systems, creating quality content, and lead generation, HG Marketing provides opportunities for business growth and success.Job DescriptionThis is a full-time hybrid role, located in Lahore, with flexibility for some remote work. The Social Media &amp; Client Content Scheduling Manager will be responsible for ensuring the quality organic content submitted to clients, including audio, video, and written content.<ul><li>Plan, organize, and maintain content calendars for client podcasts</li><li>Submit raw files for editing, oversee the process, adherence to client instructions and quality standards</li><li>Ensured all client-delivered assets undergo rigorous quality checks and reviews</li><li>Design or oversee the creation of thumbnails and manage social media posts to promote episodes effectively</li><li>Review edited content for quality and client compliance, managing revisions as necessary</li><li>Track podcast performance metrics and present reports to leadership for insights and improvement</li><li>Act as the primary contact for clients, addressing their needs and keeping them updated on project milestones</li><li>Work closely with editors and content creators to deliver high-quality podcast content.</li></ul>Requirements<ul><li>Social Media Marketing and Social Media Optimization (SMO) skills</li><li>Proficiency in content planning, editing oversight, and analytics</li><li>Excellent problem-solving, communication, and teamwork skills</li><li>Analytical skills and knowledge of industry quality standards</li><li>Bachelor&rsquo;s degree in Marketing, Communication and related field is preferred</li><li>Experience in a similar role is preferred</li><li>Knowledge of platforms like YouTube, Spotify, and Apple Podcasts is a plus</li></ul>Location: Gulberg III, LahoreTimings: 10am-6pmEmail: fahad@ghamarketing.comJob Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>1-2: 1 year (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Social Media & Client Content Scheduling Manager

Career Pakistan

<div>
 
 
 Job Summary
 
 
 
 We are seeking an experienced Business Development Manager to drive growth, identify new business opportunities, and build strategic partnerships. The ideal candidate will have a strong background in sales, excellent communication skills, and a proven track record of success.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 1. Develop and execute business development strategies to drive revenue growth.
 
 
 2. Identify and pursue new business opportunities, partnerships, and collaborations.
 
 
 3. Understand client requirements and preferences
 
 
 4. Provide comprehensive briefings on relevant property units
 
 
 5. Conduct site visits and demonstrations to facilitate informed decisions
 
 
 6. Close deals efficiently and maintain a high sales conversion rate
 
 
 7. Foster long-term client relationships through excellent customer service
 
 
 8. Develop and present business proposals, pitches, and reports to senior management and stakeholders.
 
 
 
 
 
 
 Requirements
 
 
 
 1. Bachelor's degree in business administration, Marketing, or a related field.
 
 
 2. 8-10 years of experience in business development, sales, or a related field.
 
 
 3. Proven track record of success in driving revenue growth and building strategic partnerships.
 
 
 4. Excellent communication, negotiation, and presentation skills.
 
 
 5. Strong analytical and problem-solving skills.
 
 
 6. Ability to work in a fast-paced environment and adapt to changing priorities.
 
 
 
 
 
 
 What We Offer
 
 
 
 1. Opportunity to work with a highly professional and dynamic team.
 
 
 2. Unparalleled personal and professional growth opportunities.
 
 
 3. Local and international exposure with our partner ventures.
 
 
 4. Competitive salary and benefits package.
 
 
 5. Recognition and rewards for outstanding performance.
 
</div>

Business Development Manager

Bureau Veritas

<div>
 
 1
 
 
 Roles and responsibilities: (Sr. Sales Associate)
 
 
 
 
 Role Statement
 
 
 
 <ul>
 <li>
 This role involves identifying and targeting potential clients, developing and executing business development strategies, and ensuring customer satisfaction through exceptional service and support.
 </li>
 <li>
 The Sales Associate will also manage the sales pipeline, prepare compelling proposals, and work collaboratively with internal teams to enhance product offerings and customer experience, contributing to the overall success and growth of the company.
 </li>
 <li>
 He/She performs the job within the framework of the BV Quality Assurance System, BV HSE Requirements, the Code of Ethics and the BV Group policy.
 
 
 </li>
 </ul>
 
 Responsibilities &amp; Accountabilities
 
 
 
 
 The Associate Manager-sales is responsible for:
 
 
 
 <ul>
 <li>
 Business Development for product portfolio. This includes commercial activities such as market Surveys.
 </li>
 <li>
 Assist the management in the identification, preparation, and submission of prequalification, express of interest, and offers.
 </li>
 <li>
 Identify &amp; manage large clients/opportunities / Key accounts.
 </li>
 <li>
 Cross Selling - leveraging BV service portfolio.
 </li>
 <li>
 Preparation of Quotations, in consultation with the Certification Lead Pakistan.
 </li>
 <li>
 Business Development activity; Visiting new and existing clients, Identification of new markets, and submission of weekly client interaction reports and project alerts to the manager concerned.
 </li>
 <li>
 Forwarding the consolidated reports to the product line leaders.
 </li>
 <li>
 Be a team player and coordinate with current team
 </li>
 <li>
 Maintain accurate records of sales activities, client interactions, and sales pipeline.
 </li>
 <li>
 Identify opportunities to cross-sell and upsell additional services to existing clients.
 </li>
 <li>
 Develop strategies to increase client engagement and retention.
 </li>
 <li>
 Ensure contracts are in compliance with company policies and regulations.
 </li>
 <li>
 Work closely with the marketing, technical, and operations teams to ensure seamless delivery of services.
 </li>
 <li>
 Ensure implementation of QMS in responsibility corporate standards (e.g. Code of Ethics, BV Values, corporate identity, policies, procedures)
 </li>
 <li>
 To manage the sales force team (definition of sales objectives, incentives policy, back-office organization)
 </li>
 <li>
 Regular monitoring of sales opportunity pipeline &ndash; track leads and active proposals. Maintain visibility of sales actions using Salesforce
 </li>
 <li>
 To implement the commercial strategy as defined by country/PL Leaders
 </li>
 <li>
 To assess the market for new business opportunities.
 </li>
 <li>
 To set/ review sales strategies to expand customer and activity base.
 </li>
 <li>
 Achieving the given sales &amp; revenue targets
 </li>
 <li>
 Highlighting business lead, and identifying business opportunities
 </li>
 <li>
 Participation / exhibiting in exhibitions
 </li>
 <li>
 Enhancing the clientele in Certification Services
 </li>
 <li>
 Develop and implement effective sales strategies to meet and exceed sales targets.
 </li>
 <li>
 Build and maintain strong relationships with key clients, understanding their needs and providing tailored solutions.
 </li>
 <li>
 Ensure high levels of customer satisfaction by providing exceptional service and support.
 </li>
 <li>
 Monitor market dynamics and competitor activities to adjust sales tactics accordingly.
 
 
 </li>
 </ul>
 
 KPIs (to be amended if necessary)
 
 
 
 
 TECHNICAL COMPETENCIES
 
 
 
 <ul>
 <li>
 Achieve Sales, and revenue as per business plan.
 </li>
 <li>
 Client relationship &ndash; Retention and Growth, To provide timely, and accurate feedback of Sales/Market strategy and performance.
 </li>
 <li>
 Account receivables.
 </li>
 <li>
 Compliance with internal and external guidelines, policies, and procedures.
 </li>
 <li>
 Internal and external customer service satisfaction (e.g. number of complaints), To collaborate with the Deputy manager GS to manage customer satisfaction.
 </li>
 <li>
 To demonstrate ethical and professional behaviours in line with BV Core Values
 </li>
 <li>
 Education: Bachelor's Degree or relevant. MBA will be advantage.
 </li>
 <li>
 Experience: Minimum 3 years of experience in sales
 </li>
 <li>
 Experience in the relevant field.
 </li>
 <li>
 Good communication and writing skills, Fluent in English.
 </li>
 <li>
 A team player.
 </li>
 <li>
 Strong ethics and integrity.
 </li>
 </ul>
</div>

Sr. Sales Associate (Certifications)

Explore 691+ Client success manager in Lahore this May. Find roles across top companies and apply now to boost your career.

691 client success manager jobs In Lahore

Assistant Manager Customer Success - Navigator HR

Customer Success Manager

Client Content Manager

Customer Success Manager

Social Media & Client Content Scheduling Manager

Business Development Manager

Sr. Sales Associate (Certifications)