customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

customer support executive Jobs in Lahore

customer support executive

account manager

assistant manager, account management Jobs in Lahore

assistant manager, account management

client success manager

HexaClicks

HexaClicks is a fast-growing digital marketing agency providing marketing services for clients in the US region. We believe in delivering exceptional value through creativity, innovation, and client-focused strategies.Role OverviewWe are looking for a proactive and client-oriented Accounts Manager (Client Success) to join our team. In this role, you will be the primary point of contact for our clients, responsible for understanding their requirements, managing communication, and ensuring their needs are effectively translated to the fulfillment teams.The ideal candidate will have strong communication skills, digital marketing knowledge, and the ability to build lasting client relationships while driving satisfaction and retention.Key Responsibilities<ul><li>Act as the main liaison between clients and internal teams (fulfillment/operations).</li><li>Build and maintain strong, long-term client relationships.</li><li>Understand client requirements, business goals, and marketing needs.</li><li>Communicate client feedback, requirements, and expectations clearly to the fulfillment team.</li><li>Answer client queries in a timely, professional manner and provide guidance where needed.</li><li>Monitor campaign progress and ensure deliverables meet client expectations.</li><li>Identify opportunities to upsell/cross-sell additional services.</li><li>Maintain client records, communication logs, and progress reports.</li><li>Ensure high client satisfaction, retention, and overall account growth.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or a related field.</li><li>2&ndash;3 years of experience in Account Management, Client Services, or Client Success (preferably in a digital marketing agency).</li><li>Solid understanding of digital marketing services (SEO, Social Media, Paid Ads, Email Marketing, etc.).</li><li>Excellent communication and interpersonal skills (both verbal &amp; written).</li><li>Strong problem-solving and conflict resolution abilities.</li><li>Ability to manage multiple clients and projects simultaneously.</li><li>Strong organizational and time-management skills.</li></ul>Employment Type: Full-Time Timings: 5 PM - 2 AMJob Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Accounts Manager (Client Success)

Purelogics

PureLogics is a leading software development and SaaS company, delivering innovative and scalable technology solutions across the globe. With a strong focus on client satisfaction and long-term partnerships, we empower businesses through automation, data intelligence, andcloud-native platforms.Job Description As a Success Delivery Manager at PureLogics, you will lead the end-to-end client journey&mdash;from onboarding and implementation to adoption and growth&mdash;ensuring client success with our SaaS solutions. You&rsquo;ll work cross-functionally with Sales, Product, and Engineering to deliver exceptional experiences and build long-term strategic relationships.Responsibilities:<ul><li>Be the primary point of contact for assigned clients, ensuring smooth delivery and post-launch engagement.</li><li>Drive onboarding, training, and successful deployment of client products.</li><li>Understand client business goals and align our solutions to drive measurable outcomes.</li><li>Manage timelines, resources, and client expectations across multiple projects.</li><li>Identify growth opportunities within accounts (upsell/cross-sell) and support the Sales team in converting them.</li><li>Collaborate with internal teams to resolve issues and continuously improve the client journey.</li><li>Conduct quarterly business reviews (QBRs) and maintain a high level of client satisfaction and retention.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science or related field.</li><li>10 - 12 years of experience in client-facing roles (Engagement Manager / CSM / Project Manager) in a SaaS or tech environment.</li><li>Proven success managing B2B SaaS clients and leading complex project implementations.</li><li>Strong communication, stakeholder management, and relationship-building skills.</li><li>Comfortable working in fast-paced, agile environments.</li><li>Tech-savvy and able to translate technical concepts into business value.</li></ul>Preferred Qualifications:<ul><li>Experience with tools such as JIRA, Trello, HubSpot, Salesforce, or similar CRM/PM platforms.</li><li>Certifications like PMP, CSM, or Customer Success certifications are a plus.</li><li>Exposure to cloud platforms (AWS/Azure) or API-based integrations</li></ul>Experience: <ul><li>Min 10 years</li></ul>About Us:PureLogics is a full services technology company with having presence in the USA, UAE, and in Lahore. Over the past 18+ years, we have matured from a narrowly-focused five-person team to a well-established technology hub with around employees. We&rsquo;re CMMI Level 2 and ISO Certified company and highly acclaimed AWS consulting partners.The success of our business mainly lies in building a team of A-players, who work together and build together, and who crave perfection in everything they produce for our elite clients. We offer the opportunity to young and enthusiastic individuals that are eager to take on tough challenges under our mentorship toward a bright future.What are we offering?<ul><li>Health Insurance</li><li>Life Insurance</li><li>Employee Benefits Program</li><li>Leave En-cashment</li><li>Food Compensation</li><li>Public Holiday Compensation</li><li>Weekend Work Compensation</li><li>Birthday Celebration</li><li>Star Of the Months</li><li>Referral Bonus</li><li>Car Finance Program</li><li>Bike Finance Program</li><li>Quarterly Meet-Up</li><li>Paid Certification</li><li>Sports Gala</li><li>Child education program</li><li>Eid Gifts</li><li>Iftar Meals</li></ul>Job Type: Full-timePay: Rs700,000.00 - Rs800,000.00 per monthWork Location: On the road

Success Delivery Manager

Dengage

<div>
 
 D&bull;Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 
 
 We are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value based relationship with them. The ideal candidate for this customer-facing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and take full responsibility for their success, retention and growth. The Customer Success Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding D-Engage product &amp; services.
 
 
 
 Key Responsibilities
 
 :
 
 <ul>
 <li>
 
 Customer Onboarding
 
 : Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform&rsquo;s features and capabilities.
 
 </li>
 <li>
 
 Relationship Management
 
 : Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
 
 </li>
 <li>
 
 Customer Health Monitoring
 
 : Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
 
 </li>
 <li>
 
 Issue Resolution
 
 : Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
 
 </li>
 <li>
 
 Training and Education
 
 : Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
 
 </li>
 <li>
 
 Renewals &amp; Upselling
 
 : Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
 
 </li>
 <li>
 
 Customer Advocacy
 
 : Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
 
 </li>
 <li>
 
 Metrics and Reporting
 
 : Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
 
 </li>
 <li>
 
 Churn Prevention
 
 : Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Proven Minimum 4 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
 
 </li>
 <li>
 Strong understanding of SaaS business models and customer success principles.
 
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
 
 </li>
 <li>
 Ability to analyze customer data, identify trends, and proactively offer solutions.
 
 </li>
 <li>
 Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
 
 </li>
 <li>
 Problem-solving mindset with the ability to navigate complex customer issues.
 
 </li>
 <li>
 Strong organizational and multitasking skills with a focus on details.
 
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or related field (preferred).
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 
 Growth Opportunities
 
 : Access to professional development and career growth within a rapidly expanding SaaS company.
 
 </li>
 <li>
 
 Collaborative Culture
 
 
 :
 
 Work in a supportive and innovative environment where your contributions are valued.
 
 </li>
 <li>
 
 Competitive Benefits
 
 
 :
 
 
 
 Enjoy a comprehensive benefits package.
 
 
 
 </li>
 </ul>
 
 D&bull;Engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
 
 
 
 
</div>

Customer Success Manager- Pakistan

Naelaesthetics

At Tech BPO, we take pride in delivering top-quality services with innovation at the core of what we do. As a trusted leader in cost estimation services, we provide businesses across multiple industries with reliable, data-driven solutions that support smarter decision-making, efficiency, and profitability.We&rsquo;re looking for a Client Success Executive who will be the bridge between our clients and our internal teams, ensuring every client feels valued, supported, and successful in working with us.What You&rsquo;ll Do<ul><li>Be the primary contact for clients, offering proactive support and ensuring they&rsquo;re satisfied at every step.</li><li>Build strong, lasting relationships by understanding clients&rsquo; business goals and cost estimation requirements.</li><li>Regularly check in with clients to address concerns, resolve issues, and maintain trust.</li><li>Guide new clients through the onboarding process, ensuring a seamless start to their journey with us.</li><li>Provide expert guidance on cost estimation strategies, timelines, and expectations.</li><li>Collaborate closely with internal teams to make sure deliverables are accurate, timely, and aligned with client needs.</li><li>Track client projects to ensure smooth progress and effective communication throughout.</li><li>Act quickly to resolve challenges, coordinating with relevant teams as needed.</li><li>Gather client feedback to identify service improvement opportunities.</li><li>Share insights and suggestions with the Client Success Manager and other teams to enhance the overall client experience.</li><li>Recommend product or service enhancements based on client feedback and industry best practices.</li></ul>What We&rsquo;re Looking For<ul><li>1&ndash;2 years of experience in client success, account management, or customer support (experience in consulting or service-based industries preferred).</li><li>Background in cost estimation, construction, or related industries is a plus.</li><li>Strong verbal and written communication skills.</li><li>Excellent organizational and time-management abilities.</li><li>Comfortable handling multiple clients and projects at once.</li></ul>Why You&rsquo;ll Love Working With Us<ul><li>Provident Fund to help secure your future.</li><li>Health Insurance coverage for you and your family.</li><li>Performance-based incentives in dollars &ndash; your hard work truly pays off.</li><li>Appreciation Certificates to celebrate your milestones and achievements.</li><li>A supportive, growth-oriented environment with opportunities to sharpen your skills and gain international exposure.</li></ul>Job Type: Full-time, On-site Shift Timing: 6:00 PM &ndash; 3:00 AM (Night Shift), Monday to Friday Salary Range: PKR 70,000 &ndash; 100,000 Location: College Road, near Wapda Town, Township, LahoreJob Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Client Success Executive / BPO- Night Shift

Brains Hub

Overview: We are seeking a Social Media Manager who will manage a team of Virtual Assistants working across different social media activities. This role combines team leadership, client-facing communication, and hands-on expertise in GHL workflows/automation. The candidate should be able to coordinate client campaigns, manage VA workloads, and ensure quality outcomes across social platforms.Responsibilities:&#9679; Lead and manage a team of VAs executing social media campaigns and activities.&#9679; Act as point of contact with clients regarding social media deliverables and VA outputs.&#9679; Plan, assign, and monitor social media activities (posting schedules, engagement, content execution).&#9679; Train and mentor VAs to use GHL workflows for automation and client campaign support. &#9679; Ensure delivery quality, on-time reporting, and client satisfaction.&#9679; Coordinate with internal teams (sales, delivery) for campaign alignment.Requirements: &#9679; 3&ndash;5 years in social media management, client success, or digital marketing operations.&#9679; Experience managing teams (remote VA teams preferred).&#9679; Strong knowledge of GHL workflows and marketing automation.&#9679; Excellent communication skills with international client exposure.&#9679; Ability to balance leadership, hands-on campaign execution, and client interaction.Job Type: Full-timePay: Rs125,000.00 - Rs150,000.00 per monthAbility to commute/relocate:<ul><li>Lahore Johar Town: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Social Media Management: 3 years (Required)</li></ul>Work Location: In personExpected Start Date: 15/10/2025

Social Media Manager

TCP Software

<div>For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs.
Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
The Customer Success Manager will work with internal teams and directly with existing/new customers to develop renewals and expansion strategies, formulate ROI, reduce churn, and help TCP Software customers grow. This will involve developing unique outputs of data analytics which ultimately demonstrates the value TCP brings to our customers and their employees. As a fast-growing web-based start-up we are looking for a Success Manager to join our team to help maintain, grow, and provide world-class support to our Customer Base.
This is a high-touch, rapport-building position that requires strong communication skills, both written and verbal. The ideal candidate will be upbeat, driven, well-organized, share a passion for technology and a love for working in a dynamic environment. The CSM will represent TCP and its product suite and exceed customer satisfaction objectives.<h3 class="jobSectionHeader">
Responsibilities:</h3><ul><li><ul>
<li>Leverage new and established customer relationships to deliver ROI and expand and renew TCP subscriptions, while providing a high-level of service for clients.</li>
<li>Strategic account planning and execution skills ability to across both IT and business units.</li>
<li>Strong technical aptitude, passion, and commitment for customer success.</li>
<li>Strong time management skills. Ability to articulate a clear, concise return on investment value statement.</li>
<li>Maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment.</li>
<li>Ensure high rate of renewal across customer base - Proactively assesses, clarifies, and validates customer needs on an ongoing basis</li>
<li>Identify opportunities to upsell additional users and services.</li>
<li>Manage existing accounts and maintain relationships with decision makers at the executive and management levels.</li>
<li>Manage and track customer and transactional information in a CRM system.</li>
<li>Coordinate resources throughout the sales cycle, including product support and sales engineering to meet account performance objectives and customers expectations.</li>
<li>Provide product demonstrations and general support to prospective customers.</li>
<li>Develop and deliver strategies that help drive our clients business.</li>
<li>Keep abreast of competition, competitive issues, and products.</li>
<li>Practice effective, excellent communication with management, customers, and support staff.</li>
<li>Provide fanatical support and service to account base.</li></ul></li></ul> 
Requirements<ul><li><ul>
<li>Bachelors and/or Masters degree.</li>
<li>3-5+ years of customer success / sales / account management / relevant experience.</li>
<li>Previous sales experience a plus.</li>
<li>Outstanding organizational skills, ability to manage multiple projects.</li>
<li>Passionate about building customer relationships.</li>
<li>Experience driving adoption of SaaS-based solutions a plus.</li>
<li>Ability to thrive in a fast-paced environment.</li>
</ul></li></ul>Benefits<ul><li><ul>
<li>Paid time-off and Sick leaves.</li>
<li>In-Patient &amp; Out-Patient Health insurance.</li>
<li>Provident fund and EOBI.</li>
<li>International and diverse working environment.</li>
<li>A creative, talented, and supportive team.</li>
<li>Competitive compensation package.</li>
<li>The work/life balance you need to be successful.</li>
<li>A culture that promotes focus on customers, innovation, teamwork, accountability, and open communication.</li>
</ul></li></ul>Job Timings: Night Shift (US Business Hours)
Location: Lahore, Pakistan (On-site).</div>

Customer Success Manager

Zameen.com

<div>
 
 We&rsquo;re looking for a driven and relationship-focused professional to join our Sales team as a Client Relationship Manager.
 
 The ideal candidate will be responsible for expanding and engaging the agency portfolio, optimizing churn, and achieving revenue goals in the assigned region.
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Drive revival, activation, and expansion of the zonal agency portfolio for classifieds
 </li>
 <li>
 Build and maintain strong relationships with real estate agencies in your region
 </li>
 <li>
 Manage and grow assigned accounts through regular visits and follow-ups
 </li>
 <li>
 Present product demos and close deals to meet revenue targets
 </li>
 <li>
 Keep clients updated on new offerings and upselling opportunities
 </li>
 <li>
 Achieve monthly, quarterly, and annual revenue goals
 </li>
 <li>
 Provide exceptional customer service to strengthen long-term partnerships
 </li>
 <li>
 Analyze market trends and develop tactical growth plans
 </li>
 </ul>
 
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 Tech-savvy, self-motivated, and results-driven professional
 </li>
 <li>
 Strong interpersonal and stakeholder management skills
 </li>
 <li>
 Excellent negotiation, listening, and problem-solving abilities
 </li>
 <li>
 Proficient in Microsoft Office
 </li>
 <li>
 Dynamic business acumen and analytical mindset
 </li>
 </ul>
</div>

Client Relationship Manager

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