client success manager

Techeezy Private Limited

Key Responsibilities:<ul><li>Develop and maintain strong, long-term relationships with clients</li><li>Act as the primary point of contact for client queries and concerns</li><li>Understand client needs and provide suitable solutions</li><li>Identify opportunities for upselling and cross-selling services</li><li>Ensure timely follow-ups and client retention</li><li>Collaborate with sales and operations teams to meet client expectations</li><li>Monitor client satisfaction and work towards continuous improvement</li><li>Achieve assigned sales and retention targets</li></ul>Requirements:<ul><li>Excellent verbal and written communication skills</li><li>Strong understanding of sales processes and client handling</li><li>Ability to build rapport and maintain professional relationships</li><li>Problem-solving mindset with a customer-first approach</li><li>Basic knowledge of CRM tools is a plus</li><li>Ability to work in a fast-paced environment</li></ul>Pay: Up to Rs100,000.00 per monthWork Location: In person

Client Success Manager

Taraki

<div>
 Our client
 
 Navigator HR
 
 is looking
 
 Assistant Manager Customer Success
 
 in
 
 Lahore.
 
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities
 
 
 
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 Support day-to-day supervision of the Customer Success team and ensure smooth execution of customer- facing operations.
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 Monitor team accountability, responsiveness, documentation quality, meeting follow-ups, and adherence to service standards.
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 Ensure customer health updates, red flags, internal notes, meeting minutes, and action trackers are maintained accurately and on time.
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 Build and sustain strong customer relationships while proactively identifying service risks, escalation points, and retention concerns.
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 Coach team members on communication standards, professionalism, ownership, and structured customer handling.
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 Support onboarding, probation reviews, performance conversations, and capability development of team members.
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 Coordinate with internal stakeholders to align on commitments, priorities, and issue resolution for assigned customers.
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 Recommend and implement process improvements that strengthen reporting discipline, service consistency, and operational efficiency.
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 Selection Criteria / Required Competencies
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 Proven ability to manage teams, enforce accountability, and create a disciplined yet supportive working environment.
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 Strong customer relationship management skills with the ability to handle critical conversations and service- sensitive situations professionally.
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 Excellent verbal and written communication skills, including the ability to draft clear updates, meeting minutes, and performance feedback.
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 Sound judgment, emotional intelligence, and maturity in balancing people management with organizational requirements.
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 Strong problem-solving and escalation-handling capability with a proactive and solution-oriented approach.
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 High ownership, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
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 Comfort with performance tracking, reporting, process monitoring, and structured follow-through on action items.
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 Digital literacy and working proficiency in tools such as Zoom, Microsoft Teams, Outlook, and other collaboration platforms.
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 Strong follow-up and follow-through skills to ensure timely execution, coordination, and closure of tasks.
 
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 </ul>
</div>

Assistant Manager Customer Success - Navigator HR

Brand Bonjour

Job Title: Client Success Agent (Marketing-Focused) Company: Brand Bonjour (USA-Based Agency) Location: Near UCP, Office No. 2, Building No. 2-A, Architect Engineering Housing Scheme, Johar Town, Lahore Timings: 6:00 PM &ndash; 2:00 AM (On-site)Job OverviewBrand Bonjour is looking for a proactive and client-focused Client Success Executive (Only Female) with a strong understanding of digital marketing. The ideal candidate will act as the bridge between clients and internal teams, ensuring smooth communication, client satisfaction, and successful execution of marketing campaigns.Key Responsibilities<ul><li>Act as the primary point of contact for assigned clients</li><li>Understand client goals and translate them into actionable marketing strategies</li><li>Coordinate with internal teams (social media, design, content) to ensure timely delivery</li><li>Monitor campaign performance and provide updates to clients</li><li>Handle client queries, feedback, and issue resolution professionally</li><li>Build strong, long-term relationships with clients</li><li>Assist in onboarding new clients and setting expectations</li><li>Ensure client satisfaction and retention</li></ul>Requirements<ul><li>Experience in client handling, account management, or customer success</li><li>Basic to intermediate knowledge of digital marketing (social media, ads, content)</li><li>Strong communication and interpersonal skills</li><li>Problem-solving mindset with attention to detail</li><li>Ability to manage multiple clients and tasks simultaneously</li><li>Ability to work in evening/night shift (6 PM &ndash; 2 AM)</li><li>Organized, proactive, and client-oriented approach</li></ul>Perks &amp; Benefits<ul><li>Work with a USA-based agency</li><li>On-site lunch provided</li><li>Health insurance</li><li>Career growth in digital marketing and client management</li><li>Collaborative and professional work environment</li></ul>How to ApplyInterested candidates can apply by sending their resume and relevant experience details.Pay: Rs55,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>are you able to work in night hours ?</li><li>are you able to commute to johar town, near UCP?</li></ul>Work Location: In person

Client Success Executive

IPS (USA)

Location: Lahore Job Timings: 5:30 PM &ndash; 2:30 AM Salary Range: PKR 150,000 &ndash; 250,000 Employment Type: Full-timeInformation Process Solutions (IPS) is looking for an experienced and client-focused Supervisor &ndash; Client Relations to oversee key client accounts, ensure service excellence, and lead a client success team.The ideal candidate will be responsible for maintaining strong client relationships, ensuring operational performance, and driving long-term account growth while maintaining high levels of client satisfaction.Major Job ResponsibilitiesClient Relationship Management<ul><li>Act as the primary point of contact for assigned client accounts.</li><li>Build and maintain strong long-term relationships with key stakeholders.</li><li>Ensure high levels of client satisfaction, retention, and account growth.</li></ul>Account Operations &amp; Performance<ul><li>Oversee day-to-day account operations to ensure service delivery excellence.</li><li>Ensure SLAs and KPIs are consistently achieved.</li><li>Monitor performance metrics and service quality standards.</li></ul>Issue Resolution &amp; Escalation Management<ul><li>Manage client escalations and resolve issues promptly.</li><li>Conduct root cause analysis and implement corrective actions.</li><li>Maintain clear documentation of client concerns and resolutions.</li></ul>Team Leadership &amp; Coordination<ul><li>Supervise and guide Client Success / Account Management team members.</li><li>Provide coaching, feedback, and performance monitoring.</li><li>Ensure effective coordination between internal departments and stakeholders.</li></ul>Reporting &amp; Strategic Account Growth<ul><li>Prepare and present periodic performance reports for clients and leadership.</li><li>Analyze trends, revenue impact, and operational performance.</li><li>Identify upselling and cross-selling opportunities to grow account revenue.</li><li>Support contract renewals and negotiations.</li><li>Contribute to strategic planning and workflow improvements to enhance client experience.</li></ul>Required Knowledge, Skills, and Abilities<ul><li>Strong understanding of client relationship management principles.</li><li>Knowledge of service level agreements (SLAs) and performance metrics.</li><li>Understanding of operational workflows and process improvement strategies.</li><li>Knowledge of contract management and compliance requirements.</li><li>Ability to analyze financial, operational, and performance data.</li><li>Strong verbal and written communication skills.</li><li>Excellent negotiation and conflict resolution abilities.</li><li>Proven leadership and team supervision experience.</li><li>Ability to manage multiple client accounts simultaneously.</li><li>Strong problem-solving and critical thinking skills.</li><li>High level of emotional intelligence and professionalism.</li><li>Ability to work cross-functionally with multiple departments.</li><li>Proficiency in CRM systems and reporting tools.</li><li>Strategic thinking and strong decision-making ability.</li><li>Excellent time management and organizational skills.</li></ul>Compensation &amp; BenefitsIPS offers a competitive compensation package and a growth-driven environment including:<ul><li>Market-competitive salary</li><li>Performance-based incentives</li><li>Health insurance (IPD &amp; OPD)</li><li>Provident fund</li><li>Bi-annual and annual increments</li><li>Fuel allowance / fuel card</li><li>In-house gym and recreational activities</li><li>Professional growth and leadership opportunities</li></ul>How to ApplyInterested candidates are encouraged to send their updated resume to:shazal.javaid@ipscloud.co WhatsApp: +92 336 0777105Job Type: Full-timePay: Rs150,000.00 - Rs250,000.00 per monthApplication Question(s):<ul><li>Are you willing to work onsite (Lahore)</li></ul>Work Location: In person

Client Relationship Supervisor

Creative Chaos

<div>
 
 Job Summary:
 
 
 
 We are seeking a dedicated and technically proficient Customer Success Manager to build strong relationships with our clients, ensuring they maximize the value of our solutions. This role combines account management, technical support, and strategic guidance to deliver exceptional customer experiences and drive retention and growth.
 
 
 
 Key Responsibilities:
 
 
 
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 Act as the primary point of contact for assigned customers, providing ongoing support and fostering long-term relationships
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 Understand customers' technical environments and business objectives to tailor solutions accordingly
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 Collaborate with sales, product, and technical teams to address customer needs and resolve issues effectively
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 Onboard new customers, guiding them through setup, configuration, and best practices
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 Monitor customer health metrics and proactively identify risks and opportunities for expansion
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 Conduct regular business reviews, provide training sessions, and share insights to help customers achieve desired outcomes
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 Manage customer feedback and work with internal teams to improve products and services
 
 
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 </ul>
 
 Requirements
 
 
 
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 Bachelor's degree in a technical field such as Computer Science, Engineering, or equivalent experience
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 5+ years of experience in Customer Success, Technical Account Management, or related roles
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 Strong technical aptitude with ability to understand and explain complex software solutions
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 Experience with CRM and customer success platforms (e.g., HubSpot, Gainsight)
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 Excellent communication and interpersonal skills to manage diverse customer relationships
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 Proactive problem-solving skills and ability to manage multiple customer accounts
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 Familiarity with SaaS products, APIs, and integrations
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 Ability to deliver training and presentations to technical and non-technical audiences
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 </ul>
</div>

Customer Success Manager

GHA Marketing Ltd

Hiring: Social Media &amp; Client Content Scheduling ManagerRole: Full TimeAbout CompanyHG Marketing is a podcast agency based in Lahore, helping marketers &amp; entrepreneurs generate leads through B2B podcasting. With a focus on building systems, creating quality content, and lead generation, HG Marketing provides opportunities for business growth and success.Job DescriptionThis is a full-time hybrid role, located in Lahore, with flexibility for some remote work. The Social Media &amp; Client Content Scheduling Manager will be responsible for ensuring the quality organic content submitted to clients, including audio, video, and written content.<ul><li>Plan, organize, and maintain content calendars for client podcasts</li><li>Submit raw files for editing, oversee the process, adherence to client instructions and quality standards</li><li>Ensured all client-delivered assets undergo rigorous quality checks and reviews</li><li>Design or oversee the creation of thumbnails and manage social media posts to promote episodes effectively</li><li>Review edited content for quality and client compliance, managing revisions as necessary</li><li>Track podcast performance metrics and present reports to leadership for insights and improvement</li><li>Act as the primary contact for clients, addressing their needs and keeping them updated on project milestones</li><li>Work closely with editors and content creators to deliver high-quality podcast content.</li></ul>Requirements<ul><li>Social Media Marketing and Social Media Optimization (SMO) skills</li><li>Proficiency in content planning, editing oversight, and analytics</li><li>Excellent problem-solving, communication, and teamwork skills</li><li>Analytical skills and knowledge of industry quality standards</li><li>Bachelor&rsquo;s degree in Marketing, Communication and related field is preferred</li><li>Experience in a similar role is preferred</li><li>Knowledge of platforms like YouTube, Spotify, and Apple Podcasts is a plus</li></ul>Location: Gulberg III, LahoreTimings: 10am-6pmEmail: fahad@ghamarketing.comJob Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>1-2: 1 year (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Social Media & Client Content Scheduling Manager

Hiring: Social Media &amp; Podcast ManagerRole: Full TimeAbout CompanyGHA Marketing is a podcast agency based in Lahore, helping marketers &amp; entrepreneurs generate leads through B2B podcasting. With a focus on building systems, creating quality content, and lead generation, GHA Marketing provides opportunities for business growth and success.Job DescriptionThis is a full-time role, located in Lahore. The Social Media &amp; Podcast Manager will be responsible for ensuring the quality organic content submitted to clients, including audio, video, and written content.<ul><li>Plan, organize, and maintain content calendars for client podcasts</li><li>Submit raw files for editing, oversee the process, adherence to client instructions and quality standards</li><li>Ensured all client-delivered assets undergo rigorous quality checks and reviews</li><li>Design or oversee the creation of thumbnails and manage social media posts to promote episodes effectively</li><li>Review edited content for quality and client compliance, managing revisions as necessary</li><li>Track podcast performance metrics and present reports to leadership for insights and improvement</li><li>Act as the primary contact for clients, addressing their needs and keeping them updated on project milestones</li><li>Work closely with editors and content creators to deliver high-quality podcast content.</li></ul>Requirements<ul><li>Social Media Marketing and Social Media Optimization (SMO) skills</li><li>Proficiency in content planning, editing oversight, and analytics</li><li>Excellent problem-solving, communication, and teamwork skills</li><li>Analytical skills and knowledge of industry quality standards</li><li>Bachelor&rsquo;s degree in Marketing, Communication and related field is preferred</li><li>Experience in a similar role is preferred</li><li>Knowledge of platforms like YouTube, Spotify, and Apple Podcasts is a plus</li></ul>Location: Hybrid/Remote - Gulberg III, LahoreTimings: 10am-6pmEmail: fahad@ghamarketing.comJob Type: Full-timePay: Rs70,000.00 - Rs85,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>1-2: 1 year (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Social Media & Podcast Manager

Explore 647+ Client success manager in Lahore this April. Find roles across top companies and apply now to boost your career.