customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

customer support representative Jobs in Lahore

customer support representative

chat support representative Jobs in Lahore

chat support representative

associate manager - customer success Jobs in Lahore

associate manager - customer success

client success manager

Code Reve

Code Reve is hiring a Project &amp; Client Success Manager who can accurately understand client requirements, document them clearly, and convert them into actionable Taskade instructions for our WordPress development team.We work for multiple clients across the globe and handle 5&ndash;10 WordPress projects daily on average, so the ideal candidate must be highly organized, proactive, and excellent at communication.Only apply if you can join within 1&ndash;2 days.Key Responsibilities<ul><li>Take minutes and notes of client meetings and revision calls, and create clear, structured instructions for developers that communicate requirements accurately</li><li>Understand client expectations in detail and break them down into actionable development tasks</li><li>Create and manage project briefs, updates, and revisions on Taskade</li><li>Communicate with clients professionally and provide timely updates</li><li>Coordinate closely with WordPress developers to ensure tasks are correctly understood and delivered</li><li>Track project progress, identify bottlenecks, and follow up where needed</li><li>Ensure all instructions, revisions, and deliverables are documented properly</li></ul>Requirements<ul><li>Must have hands-on experience in WordPress development and must understand the nitty-gritty of WordPress, themes, plugins, customization, and typical workflows</li><li>(This requirement is extremely important and will be prioritized during hiring)</li><li>Strong communication skills (written and spoken)</li><li>Ability to manage and prioritize tasks across 8&ndash;10 ongoing projects daily (may vary depending on workload)</li><li>Strong organizational and documentation skills</li><li>Experience using Taskade or similar project management tools</li><li>Must be based in Lahore</li><li>Must be able to join within 1&ndash;2 daysPreferred Personality Traits</li></ul>Preferred Personality Traits<ul><li>Detail-oriented and organised</li><li>Strong listener with the ability to convert client instructions into precise developer tasks</li><li>Confident communicator</li><li>Can work independently and perform under pressure</li></ul>If you meet the above requirements and can join immediately, apply now.Location: DHA Sector-H Phase 1, Lahore Job Type: Full-Time (On-site) Shift: 5 PM &ndash; 2 AMJob Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>Which project management platform you've already worked on?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Client Handling: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Project & Client Success Manager – Immediate Joiner

Purelogics

PureLogics is a leading software development and SaaS company, delivering innovative and scalable technology solutions across the globe. With a strong focus on client satisfaction and long-term partnerships, we empower businesses through automation, data intelligence, andcloud-native platforms.JdAs a Success Delivery Manager at PureLogics, you will lead the end-to-end client journey&mdash;from onboarding and implementation to adoption and growth&mdash;ensuring client success with our SaaS solutions. You&rsquo;ll work cross-functionally with Sales, Product, and Engineering to deliver exceptional experiences and build long-term strategic relationships.Key Responsibilities:<ul><li>Be the primary point of contact for assigned clients, ensuring smooth delivery and post-launch engagement.</li><li>Drive onboarding, training, and successful deployment of client products.</li><li>Understand client business goals and align our solutions to drive measurable outcomes.</li><li>Manage timelines, resources, and client expectations across multiple projects.</li><li>Identify growth opportunities within accounts (upsell/cross-sell) and support the Sales team in converting them.</li><li>Collaborate with internal teams to resolve issues and continuously improve the client journey.</li><li>Conduct quarterly business reviews (QBRs) and maintain a high level of client satisfaction and retention.</li></ul>Require Skills:<ul><li>Bachelor&rsquo;s degree in Computer Science or related field.</li><li>10 - 12 years of experience in client-facing roles (Engagement Manager / CSM / Project Manager) in a SaaS or tech environment.</li><li>Proven success managing B2B SaaS clients and leading complex project implementations.</li><li>Strong communication, stakeholder management, and relationship-building skills.</li><li>Comfortable working in fast-paced, agile environments,</li><li>Tech-savvy and able to translate technical concepts into business value.</li></ul>Preferred Qualifications:<ul><li>Experience with tools such as JIRA, Trello, HubSpot, Salesforce, or similar CRM/PM platforms.</li><li>Certifications like PMP, CSM, or Customer Success certifications are a plus.</li><li>Exposure to cloud platforms (AWS/Azure) or API-based integrations</li></ul>Experience: <ul><li>Min 10 years</li></ul>About Us:PureLogics is a full services technology company with having presence in the USA, UAE, and in Lahore. Over the past 18+ years, we have matured from a narrowly-focused five-person team to a well-established technology hub with around employees. We&rsquo;re CMMI Level 2 and ISO Certified company and highly acclaimed AWS consulting partners.The success of our business mainly lies in building a team of A-players, who work together and build together, and who crave perfection in everything they produce for our elite clients. We offer the opportunity to young and enthusiastic individuals that are eager to take on tough challenges under our mentorship toward a bright future.What are we offering?<ul><li>Health Insurance</li><li>Life Insurance</li><li>Employee Benefits Program</li><li>Leave En-cashment</li><li>Food Compensation</li><li>Public Holiday Compensation</li><li>Weekend Work Compensation</li><li>Birthday Celebration</li><li>Star Of the Months</li><li>Referral Bonus</li><li>Car Finance Program</li><li>Bike Finance Program</li><li>Quarterly Meet-Up</li><li>Paid Certification</li><li>Sports Gala</li><li>Child education program</li><li>Eid Gifts</li><li>Iftar Meals</li></ul>Job Type: Full-timePay: Rs700,000.00 - Rs800,000.00 per monthWork Location: In person

Success Delivery Manager

Prime System Solutions

<div>
 
 Job Title:
 
 Customer Success Manager
 
 
 
 Timings:
 
 5PM-2AM PKT
 
 
 
 Location:
 
 Arfa Technology Park, Model Town Lahore.
 
 
 
 Reports To:
 
 Director - Operations &amp; Service Delivery
 
 
 
 Role Overview
 
 
 
 We are seeking a Customer Success to lead and oversee client relationship management across our MSP partnerships. This individual will serve as the strategic link between our service delivery teams and client stakeholders &mdash; ensuring satisfaction, retention, and growth. The ideal candidate will have a strong background in MSP client management, workforce delivery models, and customer success strategy within the HR or staffing industry.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead the Customer Success function, ensuring strong relationships and consistent engagement with client organizations, primarily within the MSP ecosystem.
 </li>
 <li>
 Act as the primary point of escalation for client issues, ensuring timely resolution and proactive communication.
 </li>
 <li>
 Partner with MSP Program Managers and client stakeholders to optimize workforce performance, service levels, and delivery efficiency.
 </li>
 <li>
 Collaborate with internal recruitment, operations, and delivery teams to ensure aligned client delivery outcomes.
 </li>
 <li>
 Analyze client feedback, performance metrics, and SLA adherence to identify improvement areas and drive strategic initiatives.
 </li>
 <li>
 Develop and execute customer success strategies to enhance satisfaction, renewal, and account expansion.
 </li>
 <li>
 Support commercial teams in identifying upsell or cross-sell opportunities within existing client portfolios.
 </li>
 <li>
 Build, mentor, and manage a Customer Success team, promoting a culture of ownership, responsiveness, and relationship excellence.
 </li>
 <li>
 Represent Prime in client business reviews and strategic meetings to communicate performance insights and value delivery.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, Management, or a related field (MBA preferred).
 </li>
 <li>
 5+ years of experience in Customer Success, Account Management, or Service Delivery, preferably in staff augmentation, recruitment outsourcing, or MSP environments.
 </li>
 <li>
 Proven ability to manage enterprise-level client relationships with a focus on service excellence and long-term partnership.
 </li>
 <li>
 Strong understanding of MSP programs, and workforce delivery processes.
 </li>
 <li>
 Excellent communication, negotiation, and relationship management skills.
 </li>
 <li>
 Demonstrated leadership experience with the ability to guide cross-functional teams.
 </li>
 <li>
 Analytical mindset with proficiency in client data analysis and performance reporting
 </li>
 </ul>
</div>

Customer Success Manager

PROMOGEN

<div>Position Overview: 
 
Sales Development Representative Manager APAC (SDR Manager) 
We are seeking an experienced, APAC territory-based Sales Development Representative (SDR) Manager to lead and manage projects across the APAC region. In this role, you will be responsible for building, coaching, and scaling high-performing SDR teams to drive client success across various industries from fast-growing start-ups to Fortune 500 companies. This client-facing, hands-on leadership position requires excellent English communication skills, cultural awareness of APAC business 
practices, and strong expertise in outbound sales development. 
*English fluency is required*.
Job Duties &amp; Responsibilities: 
Client Relationship Management<ul><li>
Serve as the primary contact for APAC territory client programs, ensuring consistent alignment with client goals and expectations.</li><li>
Develop and nurture strong relationships with client stakeholders, providing strategic recommendations and actionable insights.</li><li>
Collaborate with internal teams, including the VP of Client Success, to design, launch, and continuously enhance SDR programs.</li><li>
Proactively identify client risks and opportunities to ensure high satisfaction and retention rates.</li></ul>
Team Leadership and Development<ul><li>
Onboard, and manage SDR teams across multiple countries within APAC. 
Coach and mentor SDRs to consistently achieve KPIs and deliver high-quality pipeline opportunities.</li><li>
Foster a collaborative, accountable, and inclusive team environment focused on growth and continuous improvement.</li><li>
Conduct regular 1:1s, performance reviews, and skills-based training sessions using tools like internal sales coaching resources and AI-driven role-play platforms.</li></ul>
Sales Enablement, Resource Development, and Operations<ul><li>
Leverage tools such as ZoomInfo, Cognism, LinkedIn Sales Navigator, and customized research methods to build and maintain prospect databases.</li><li>
Develop tailored outreach strategies, including cold call scripts, email cadences, and playbooks adapted to the cultural nuances of the APAC regions.</li><li>
Collaborate with marketing and client teams to align messaging and outreach strategies with client objectives.</li></ul>
Performance Monitoring and Reporting<ul><li>
Design and implement reports and dashboards across various CRM platforms, primarily Salesforce (SFDC) and HubSpot, with the flexibility to adapt to others like Zoho and Microsoft Dynamics.</li><li>
Oversee CRM buildouts, including the creation of reporting and dashboards, to ensure seamless integration with client processes and transparency into our teams activities and outcomes.</li><li>
Generate weekly and quarterly reports for clients, showcasing proficiency in Word and Excel for professional formatting and presentation.</li></ul>
Job Requirements and Qualifications:<ul><li>
Bachelors degree, preferably in Business, Marketing, Communications, or a related field.</li><li>
Proven experience in managing Sales Development teams, particularly within the technology or SaaS sector, across diverse APAC markets.</li><li>
Demonstrated success in leading, coaching, and scaling high-performing SDR teams within a remote, hybrid, or multi-country APAC environment.</li><li>
Strong proficiency in CRM platforms, especially Salesforce (SFDC) and HubSpot, with a working knowledge of reporting and dashboard creation in others (e.g., Zoho, Microsoft Dynamics, or regional CRM platforms).</li><li>
Expertise in building high-quality prospect databases for Sales Development initiatives using tools like ZoomInfo, Cognism, LinkedIn Sales Navigator, and market-specific research strategies tailored for APAC regions.</li><li>
Proven track record of developing and optimizing talk tracks, email templates, and SDR playbooks designed to resonate across different APAC business cultures and drive high engagement rates.</li><li>
Excellent written and verbal communication skills in English; additional APAC language skills are a plus.</li><li>
Strategic thinker with strong organizational, analytical, and attention-to-detail skills, adaptable to the nuances of APAC markets.</li><li>
Proficiency in Microsoft Office Suite (Word and Excel) for the preparation of professional reports, performance tracking, and client presentations.</li><li>
Strong sense of accountability and ownership in managing client programs, with the ability to identify both areas of success and opportunities for improvement.</li><li>
Experience with digital marketing initiatives and lead generation campaigns supporting outbound sales is an advantage.</li></ul></div>

Sales Development Representative Manager APAC (SDR Manager APAC)

Tazah Technologies

About Us:At Zambeel, we are committed to providing exceptional services to help our clients succeed. We are looking for a dynamic and multilingual Key Account Manager to manage our Arabic-speaking clients, support their growth, and ensure seamless service delivery.What You Will Do?<ul><li>Build and maintain strong relationships with Arabic-speaking clients, acting as their primary point of contact.</li><li>Understand clients&rsquo; business needs and provide tailored solutions to increase sales and operational efficiency.</li><li>Present and explain our services, ensuring clients understand the value they bring to their business.</li><li>Collaborate with internal teams to deliver client-specific strategies and address any concerns promptly.</li><li>Monitor client satisfaction and proactively identify opportunities to improve their experience.</li></ul>What You Will Bring?<ul><li>Fluency in Arabic, Urdu, and English is mandatory for success in this role.</li><li>Proven experience in account management, client success, or a similar client-facing role.</li><li>Strong communication and interpersonal skills to build trust and rapport with clients.</li><li>Problem-solving abilities to address client challenges and provide effective solutions.</li><li>Organizational skills to manage multiple clients and prioritize tasks efficiently.</li><li>A proactive and results-driven attitude, with a passion for helping clients achieve their goals.</li></ul>Why Join Us?<ul><li>Work with a diverse and talented team in a supportive and collaborative environment.</li><li>Opportunities for growth and professional development.</li><li>Make a meaningful impact by helping clients succeed.</li></ul>Dialog content end.Skip to main contentKeyJob Type: Full-timeWork Location: In person

Key Account Manager (Arabic Speaking)

DS Marketing Agency

We are hiring a Customer Success Manager to manage U.S-based clients, ensure smooth onboarding, maintain strong communication, and deliver successful digital marketing campaign performance.Key Responsibilities<ul><li>Manage day-to-day communication with U.S clients</li><li>Understand client goals and ensure campaign delivery (SEO, GMB, PPC, Social Media)</li><li>Track campaign performance and share weekly/monthly reports</li><li>Coordinate with internal SEO, PPC, and Creative teams to deliver tasks</li><li>Handle client escalations and ensure customer satisfaction</li><li>Conduct onboarding, project kick-offs, and review meetings</li><li>Maintain CRM records &amp; follow-ups</li><li>Identify upsell/cross-sell opportunities</li><li>Ensure client retention and long-term business relationship</li></ul>Requirements<ul><li>Proven experience in digital marketing or agency-based client handling</li><li>Strong communication skills (English Mandatory)</li><li>Knowledge of SEO, Google My Business, Meta Ads, &amp; PPC campaign basics</li><li>Ability to multitask &amp; manage multiple accounts</li><li>Strong reporting, client communication, and problem-solving skills</li><li>CRM and task management experience preferred (HubSpot/Trello/Asana)</li></ul>Benefits<ul><li>Competitive salary + Bonuses</li><li>Saturday &amp; Sunday Off</li><li>Career Growth in Digital Marketing</li><li>Friendly &amp; skilled professional environment</li></ul>Job Types: Full-time, FresherWork Location: In person

Brand Surge

Key Responsibilities:<ul><li>Serve as the primary point of contact for assigned clients, ensuring their satisfaction and success.</li><li>Understand client objectives, KPIs, and marketing goals to align agency efforts accordingly.</li><li>Collaborate with internal teams (SEO, Paid Ads, Content, and Design) to ensure timely and quality campaign execution.</li><li>Conduct regular performance review meetings and share actionable insights with clients.</li><li>Maintain strong relationships with clients through proactive communication and personalized support.</li><li>Identify opportunities for campaign optimization, upselling, or cross-selling additional services.</li><li>Track and monitor campaign performance to ensure targets are being met or exceeded.</li><li>Manage client onboarding and ensure a smooth handover from sales to operations.</li><li>Handle client concerns or escalations promptly and professionally.</li><li>Prepare monthly performance reports, insights, and recommendations for continuous improvement.</li></ul>Requirements:<ul><li>Minimum 2&ndash;3 years of proven experience as a Customer Success Executive, Account Manager, or Client Servicing Executive in a digital marketing agency.</li><li>Strong understanding of digital marketing concepts &mdash; including SEO, Google Ads, Meta Ads, and content marketing.</li><li>Excellent communication, presentation, and relationship management skills.</li><li>Ability to manage multiple client accounts and prioritize tasks effectively.</li><li>Proficiency in using project management and reporting tools (e.g., Asana, Trello, HubSpot, Google Analytics).</li><li>Strong analytical and problem-solving mindset.</li><li>Self-motivated, detail-oriented, and capable of working independently.</li></ul>What We Offer:<ul><li>Competitive salary package and performance-based bonuses.</li><li>Opportunity to work with international clients.</li><li>Supportive, collaborative, and growth-oriented team culture.</li><li>Continuous learning and professional development opportunities.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Success Executive

Explore 1108+ Client success manager in Lahore this November. Find roles across top companies and apply now to boost your career.

1108 client success manager jobs IN Lahore

Project & Client Success Manager – Immediate Joiner

Success Delivery Manager

Customer Success Manager

Sales Development Representative Manager APAC (SDR Manager APAC)

Key Account Manager (Arabic Speaking)

Customer Success Manager

Customer Success Executive