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client success manager

Phaedra Solutions

Position OverviewWe are looking for a proactive and client-focused Account Manager to join our team. This role begins once a project is closed by the sales team. The Account Manager will own the client relationship post-sale, ensuring smooth project delivery communication, timely invoicing, client satisfaction, and long-term retention. The ideal candidate will act as the bridge between our clients and internal teams (Project Management, Tech, Finance, and Sales) to maximize client success and revenue growth.Key ResponsibilitiesClient Relationship Management<ul><li>Serve as the primary point of contact for clients after project closure.</li><li>Maintain strong, ongoing relationships to build client trust and loyalty.</li><li>Provide regular progress updates and proactively address client concerns.</li></ul>Project Coordination (High-Level)<ul><li>Collaborate with Project Managers and Technical Leads to stay informed on delivery status.</li><li>Communicate milestones, risks, and timelines clearly to clients.</li><li>Ensure client expectations are aligned with project scope and delivery.</li></ul>Financial &amp; Invoicing<ul><li>Coordinate with the Finance team to ensure invoices are raised on schedule.</li><li>Follow up with clients for payment collections and resolve billing-related queries.</li><li>Track project financials to highlight risks of scope creep or overruns.</li></ul>Client Growth &amp; Retention<ul><li>Monitor client satisfaction and ensure high retention rates.</li><li>Identify upsell/cross-sell opportunities and coordinate with Sales for closures.</li><li>Maximize client lifetime value (CLV) by maintaining healthy client accounts.</li></ul>Internal Collaboration &amp; Reporting<ul><li>Report on client health, risks, and upsell opportunities to Sales Leadership.</li><li>Share client insights with Marketing, Sales, and Tech teams.</li><li>Maintain updated client records in CRM (GoHighLevel, HubSpot, etc.).</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Computer Science, or related field.</li><li>Strong communication, negotiation, and client relationship skills.</li><li>Ability to manage multiple client accounts simultaneously.</li><li>Familiarity with project management and CRM tools (e.g., GoHighLevel, Jira, Asana, Trello).</li></ul>Key Performance Indicators (KPIs)<ul><li>Client Satisfaction: Measured through regular client feedback/CSAT.</li><li>Retention Rate: Renewal or continuation of existing client accounts.</li><li>Invoice Timeliness: % of invoices collected within 30 days.</li><li>Upsell Opportunities: Value of new opportunities identified from existing accounts.</li><li>Internal Collaboration: Accuracy and timeliness of client reporting.</li></ul>Experience2 to 4 years of experience in Account Management, Client Success, or Business Development, ideally in IT/software services or software houses.Compensation Structure *<ul><li>Base Salary: Market-competitive fixed salary.</li><li>Performance Bonus (Monthly/Quarterly)</li><li>Client retention/renewals.</li><li>Bonus on upsells/cross-sells if identified by AM.</li></ul>*Why Join Us?<ul><li>At Phaedra Solutions, we believe in fostering growth&mdash;not just for our clients, but also for our people. As an Account Manager, you will:</li><li>Play a critical role in shaping long-term client partnerships.</li><li>Work in a collaborative and innovative environment with exposure to global clients.</li><li>Be empowered with autonomy to make strategic decisions that directly impact business growth.</li><li>Grow your career with mentorship, performance bonuses, and clear career progression.</li><li>Be part of a company that values people, progress, and purpose.</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Account Manager: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Client Success Manager

Nexus92

Job description<ul><li>Location: D2 Block, Johar Town, Lahore</li><li>Timings: Monday to Friday, 11:00 AM &ndash; 8:00 PM &amp; must be available on calls on Saturday's)</li><li>Experience Required: 2+ Years</li><li>Job Type: Full-Time | On-site</li></ul>About the RoleAre you great at building strong relationships and managing client communication?Nexus92 is hiring a Client Relationship Manager to join our growing team. This role is ideal for someone with strong interpersonal skills who enjoys solving client problems, improving satisfaction, and supporting long-term growth. You&rsquo;ll work closely with internal teams to ensure a smooth client experience and help drive the company&rsquo;s service excellence forward.Key Responsibilities<ul><li>Manage and nurture relationships with new and existing clients</li><li>Serve as the main point of contact for client communication and support</li><li>Identify client needs and coordinate with internal teams to ensure timely solutions</li><li>Monitor client satisfaction and proactively address issues or concerns</li><li>Maintain detailed records of client interactions and project updates</li><li>Support retention strategies and contribute to client success initiatives</li></ul>Who We're Looking For<ul><li>Minimum 2 years of experience in a customer-facing or account management role</li><li>Strong communication and interpersonal skills</li><li>Ability to multitask and manage multiple client accounts</li><li>A proactive mindset with a problem-solving attitude</li><li>Familiarity with CRM tools and a basic understanding of tech or digital services is a plus</li></ul>What You&rsquo;ll Gain<ul><li>Competitive salary with growth opportunities</li><li>A collaborative, fast-paced work environment</li><li>Opportunities to work directly with leadership and cross-functional teams</li><li>Skill-building through real-world client interactions and team mentorship</li><li>A strong culture focused on teamwork, ownership, and professional development</li></ul>How to ApplySend your updated resume to hr@nexus92.comUse the subject line: &quot;Application for Client Relationship Manager&quot;Job Type: Full-timePay: From Rs70,000.00 per monthWork Location: In person

Client Relationship Manager

The Model IELTS & PTE Academy

Job Post: Sales &amp; After-Sales Project ManagerLocation: Remote Employment Type: Contract-basedAbout the RoleWe are seeking a highly motivated and detail-oriented Sales &amp; After-Sales Project Manager to oversee the complete customer journey&mdash;from pre-sale engagement through post-sale support and relationship management. This role bridges sales, operations, and customer success to ensure seamless execution of projects, strong client satisfaction, and long-term partnerships.Key ResponsibilitiesSales Management<ul><li>Support business development efforts by managing proposals, contracts, and project timelines.</li><li>Collaborate with sales teams to identify client needs and deliver customized solutions.</li><li>Track KPIs such as conversion rates, revenue growth, and pipeline progress.</li></ul>Project Execution<ul><li>Serve as the main point of contact for clients during project delivery.</li><li>Plan, organize, and monitor project milestones to ensure timely execution.</li><li>Align with internal teams (sales, operations, finance, and technical staff) to deliver commitments.</li></ul>After-Sales Support<ul><li>Oversee the client onboarding process and provide consistent support post-purchase.</li><li>Manage customer feedback loops to identify areas for service improvements.</li><li>Track retention, renewal, and upselling opportunities.</li><li>Build long-term relationships by ensuring exceptional client experience.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Project Management, or related field (MBA a plus).</li><li>3&ndash;5 years of experience in sales coordination, project management, or client success roles.</li><li>Strong communication, negotiation, and relationship management skills.</li><li>Proficiency with CRM and project management tools (e.g., Salesforce, HubSpot, Asana, Trello).</li><li>Ability to manage multiple projects simultaneously under tight deadlines.</li></ul>What We Offer<ul><li>Remote work opportunity with flexible collaboration.</li><li>Contract-based employment.</li><li>Professional development and training support.</li><li>A dynamic, collaborative, and growth-oriented work environment.</li></ul>Important Note: The position will begin with a 3&ndash;5 day trial period (unpaid) to assess skills and fit. Successful candidates will then be offered a contract-based role with Bi-weekly pay of $150&ndash;$200, depending on experience and performance.Job Type: ContractApplication Question(s):<ul><li>How many years of sales and after-sales experience do you have?</li><li>How many years of training experience do you have?</li><li>We have a 3-5 day trial period. Are you comfortable with that?</li></ul>Work Location: Remote

Sales Project Manager - Remote

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves more than 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 About The Role
 
 
 
 As a Spanish speaking Account Manager, you&rsquo;ll have the opportunity to work with Motive's largest line of revenue. SMB customers make up the majority of Motive's customer base and are our largest revenue stream. We are looking for professionals who have a proven track record of success, are highly motivated, have international exposure to US customers and culture, and consistently practice refining their skillset.
 
 
 A successful Spanish Account Manager is coachable, receptive to feedback, has a willingness to learn, and is open to embracing continuous improvement. Strong interpersonal skills, a strong technical aptitude, a high attention to detail, and a natural ability to convey and relate ideas to others are required for this role. Because of the collaborative nature of our Sales team, a win-as-a-team mentality is a must. In this high-energy role, you should be comfortable working in a fast-paced, quota-driven environment and be flexible with changing processes.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Develop strong executive relationships and a deep understanding of each client&rsquo;s business in order to identify opportunities for growth and expansion within your SMB customer base.
 </li>
 <li>
 Survey prospects to understand pain points within their business so you can align those needs with the Motive solution.
 </li>
 <li>
 Demo Motive software and solutions to fleet managers or your larger, more strategic SMB customers.
 </li>
 <li>
 Collaborate with your account team&mdash;customer success managers, support, product specialists, sales engineers, data analytics, and more&mdash;to support and grow your customers.
 </li>
 <li>
 Support contract renewals by proactively engaging clients on upcoming renewals, ensuring a smooth process that minimizes churn.
 </li>
 <li>
 Resolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions.
 </li>
 <li>
 Effectively plan to meet and exceed your ongoing business goals and revenue quotas.
 </li>
 <li>
 Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business.
 </li>
 <li>
 Constantly study and deepen understanding of market trends to enable consultative insight.
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 Proficiency in both English &amp; Spanish languages (written and verbal)
 </li>
 <li>
 2+ years of relevant or transferable work experience (post a higher education degree).
 </li>
 <li>
 Strong end-to-end ownership attitude from identifying opportunities, running demos, involving partner teams, to closing deals.
 </li>
 <li>
 Leadership and/or management experience with the ability to influence both internal stakeholders and key decision makers externally.
 </li>
 <li>
 Strong ability to build rapport with executive decision-makers, influencing outcomes through both an understanding of the customer&rsquo;s business and the unique solutions that Motive can deliver.
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here .
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

SMB Account Manager - Spanish

Space Integrated Solutions (Pvt). Ltd.

1. RESPONSIBILITIESA. Client Relationship Management &middot; Act as the primary point of contact for clients seeking auto transport services. &middot; Understand client needs, provide quotes, and offer tailored transportation solutions. &middot; Ensure exceptional customer service throughout the shipping process, from inquiry to delivery.B. Coordination and Scheduling &middot; Arrange transport schedules with carriers, ensuring timely pick-up and delivery. &middot; Communicate shipment details and updates to clients and carriers. &middot; Resolve any logistical challenges or delays effectively.C. Carrier Liaison &middot; Build and maintain relationships with reliable carriers. &middot; Verify carrier credentials, insurance, and compliance with legal and regulatory standards. &middot; Negotiate rates and contracts with carriers to secure cost-effective services.D. Documentation and Compliance &middot; Prepare and manage shipping documentation, contracts, and invoices. &middot; Ensure compliance with all federal, state, and local transportation regulations. &middot; Stay informed about industry standards, licensing requirements, and legal obligations.E. Market Analysis and Strategy &middot; Monitor market trends and competitor activities to optimize pricing and services. &middot; Identify opportunities to expand services and grow the client base.F. Data Accuracy and Reporting &middot; Maintain accurate records of shipments, customer information, and financial transactions. &middot; Provide regular reports on performance metrics, client feedback, and market trends.G. Privacy and Data Protection &middot; Ensure all client and company data is handled securely and confidentially. &middot; Adhere to company policies and legal standards for data privacy, such as GDPR or CCPA. &middot; Safeguard sensitive information, including payment details, client records, and business strategies, from unauthorized access or misuse. &middot; Implement and support the company&rsquo;s cybersecurity measures to protect data integrity.H. Conflict Resolution &middot; Address client concerns or disputes promptly and professionally. &middot; Work collaboratively to find resolutions that align with the company&rsquo;s values and client satisfaction.I. Promoting the Company&rsquo;s Reputation &middot; Represent the company in a professional and ethical manner. &middot; Uphold Vertex Carship's standards of service excellence and integrity.J. Business Development Requirement &middot; Find at least three dealerships, auctions, or showrooms each month as part of the agent&rsquo;s business development responsibility. &middot; Cultivate and expand the company's network by building relationships with these businesses to generate leads and secure new clients. &middot; Leverage connections to foster new opportunities for transport services and ensure continued company growth.K. Continuous Improvement &middot; Seek feedback from clients and carriers to improve processes and services. &middot; Participate in training programs to enhance skills and industry knowledge.Job Types: Full-time, Internship Contract length: 3 monthsPay: Rs50,000.00 - Rs90,000.00 per monthWork Location: In person

Client Relationship Management

Delivery Hero

<div>Company Description 
foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
Responsibilities:<ul><li>
Being responsible for driving incremental orders, ensuring Retention, Exclusivity &amp; Stronger Relationship with GMV Class A &amp; B Vendors at servicing at 360 Degree with a goal of optimizing business performance, growth, and enhance their experience.</li><li>
Help drive better experience by training restaurant&rsquo;s staff, collaborating with operations/owners to improve menu displays, sharing Reports and working with marketing team to create promotions/events and optimize Performance.</li><li>
Identifying and implementing newer value-add initiatives and being proactive in finding solutions for them e.g. 2 Exclusive Partnerships with Key Accounts either Offline or on foodpanda with targeted monthly growth as main KPI.</li><li>
Ensuring DL Photography of Top Key Accounts.</li><li>
Deal acquisition for monthly and event-based campaigns.</li><li>
Monitoring of logistics performance on a daily/weekly basis.</li><li>
Reducing Issue rate or fail rate.</li><li>
Work with internal cross-functional stakeholders to define requirements to deliver the strategies and develop tactical implementation plans, Manage cross-functional project plans, risks &amp; issues, blockers &amp; actions</li><li>
Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes &amp; tools.</li><li>
Maintain visibility and communication across &amp; report on progress to the management team.</li><li>
Additional tasks/projects as they arise.</li></ul> 

Qualifications 
<ul><li>
1.5 years of account directorship experience</li><li>
Negotiations and communications Skills</li><li>
Presentations and business reviews skills</li><li>
Knowledge of food and operational costings</li></ul> 

Additional Information 
A little About Us:<ul><li>
We are fast, like mind boggling fast! So if you&rsquo;re someone who loves ever changing goals and loves optimization, you&rsquo;re the right fit for us!</li><li>
We love people who can develop things from scratch, own them and then work on improving them.</li><li>
We love what we do, and we don&rsquo;t rest until we&rsquo;ve achieved our targets. So if you&rsquo;re also someone who is driven until the dream is achieved, come join us!</li></ul></div>

Assistant Manager, Account Management

foodpanda

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Being responsible for driving incremental orders, ensuring Retention, Exclusivity &amp; Stronger Relationship with GMV Class A &amp; B Vendors at servicing at 360 Degree with a goal of optimizing business performance, growth, and enhance their experience.
 </li>
 <li>
 Help drive better experience by training restaurant&rsquo;s staff, collaborating with operations/owners to improve menu displays, sharing Reports and working with marketing team to create promotions/events and optimize Performance.
 </li>
 <li>
 Identifying and implementing newer value-add initiatives and being proactive in finding solutions for them e.g. 2 Exclusive Partnerships with Key Accounts either Offline or on foodpanda with targeted monthly growth as main KPI.
 </li>
 <li>
 Ensuring DL Photography of Top Key Accounts.
 </li>
 <li>
 Deal acquisition for monthly and event-based campaigns.
 </li>
 <li>
 Monitoring of logistics performance on a daily/weekly basis.
 </li>
 <li>
 Reducing Issue rate or fail rate.
 </li>
 <li>
 Work with internal cross-functional stakeholders to define requirements to deliver the strategies and develop tactical implementation plans, Manage cross-functional project plans, risks &amp; issues, blockers &amp; actions
 </li>
 <li>
 Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes &amp; tools.
 </li>
 <li>
 Maintain visibility and communication across &amp; report on progress to the management team.
 </li>
 <li>
 Additional tasks/projects as they arise.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 1.5 years of account directorship experience
 </li>
 <li>
 Negotiations and communications Skills
 </li>
 <li>
 Presentations and business reviews skills
 </li>
 <li>
 Knowledge of food and operational costings
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 A little About Us:
 
 
 <ul>
 <li>
 We are fast, like mind boggling fast! So if you&rsquo;re someone who loves ever changing goals and loves optimization, you&rsquo;re the right fit for us!
 </li>
 <li>
 We love people who can develop things from scratch, own them and then work on improving them.
 </li>
 <li>
 We love what we do, and we don&rsquo;t rest until we&rsquo;ve achieved our targets. So if you&rsquo;re also someone who is driven until the dream is achieved, come join us!
 </li>
 </ul>
</div>

Explore 891+ Client success manager in Lahore this September. Find roles across top companies and apply now to boost your career.

891 client success manager jobs IN Lahore

Client Success Manager

Client Relationship Manager

Sales Project Manager - Remote

SMB Account Manager - Spanish

Client Relationship Management

Assistant Manager, Account Management

Assistant Manager, Account Management