customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

sales manager

customer success specialist Jobs in Lahore

customer success specialist

customer support specialist Jobs in Lahore

customer support specialist

client success manager

ZAPTA Technologies (Pvt.) Limited

ZAPTA Technologies is seeking a Designer Project Manager/Costumer success Manager to join our team and oversee the planning, execution, and delivery of client projects. The successful candidate will work closely with clients and internal teams to ensure projects are delivered on time, within scope, and meet quality standards. The Project Manager will be responsible for coordinating tasks, maintaining documentation, handling meetings, and supporting opportunities for business growth while ensuring effective communication across all stakeholders. Responsibilities:<ul><li>Communicate clearly with clients and internal teams to ensure smooth project flow</li><li>Build and maintain strong client relationships</li><li>Plan and coordinate project tasks, timelines, and deliverables</li><li>Having Knowledge in Design and Figma </li><li>Collaborate effectively with team members to achieve project goals</li><li>Apply critical thinking to resolve issues and keep projects on track</li><li>Understand technical requirements and support the technical team accordingly</li><li>Prepare and maintain project documentation, reports, and records</li><li>Identify and support opportunities for upselling</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, IT, or related field</li><li>1 year or less then 1 year of experience in Project Management.</li><li>Strong communication and interpersonal skills</li><li>Technical understanding and problem-solving mindset</li><li>Ability to multitask and work in a fast-paced environment</li></ul>Job Type: Full-time Timings: 10:00 AM &ndash; 7:00 PM (Monday to Friday) Location: ZAPTA Technologies, B Block near Bankers town, DHA Phase 4 , LahoreJob Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthWork Location: In person

Design Project Manager

Inteliqo

<div>
 
 
 JAbout the Role
 
 
 
 We are seeking a proactive and relationship-driven
 
 Client Success Specialist
 
 to support and manage our client accounts, ensuring they receive exceptional service and achieve optimal results. The ideal candidate will serve as the main point of contact, build strong client relationships, oversee onboarding, address concerns, and drive continuous improvement.
 
 
 
 
 
 
 
 
 
 Key Responsibilitie
 
 
 <ul>
 <li>
 Serve as the
 
 primary point of contac
 
 t for clients, ensuring clear and timely communication
 </li>
 <li>
 Manage
 
 client onboardin
 
 g, ensuring smooth setup, training, and handoff into operations
 </li>
 <li>
 Build strong, long-term relationships by understanding client needs, goals, and expectations
 </li>
 <li>
 Monitor client accounts to ensure high satisfaction, retention, and performance
 </li>
 <li>
 Identify opportunities for improvement and proactively recommend solutions
 </li>
 <li>
 Gather and communicate client feedback to internal teams to improve processes and services
 </li>
 <li>
 Conduct regular check-ins, performance reviews, and strategy discussions with clients
 </li>
 <li>
 Prepare basic reports summarizing performance, KPIs, and action items
 </li>
 <li>
 Manage escalations professionally, ensuring quick resolution and follow-up
 </li>
 <li>
 Collaborate with cross-functional teams (operations, revenue, guest support, etc.) to ensure client objectives are met
 </li>
 </ul>
 
 
 
 
 
 .
 
 
 
 
 Requirement
 
 
 <ul>
 <li>
 Experience i
 
 n client success, account management, customer relationship management, or suppo
 
 rt.
 </li>
 <li>
 Strong interpersonal and communication skills (written and verbal).
 </li>
 <li>
 Excellent organizational and time-management abilities.
 </li>
 <li>
 Ability to build trust, handle sensitive issues, and maintain a client-first mindset.
 </li>
 <li>
 Comfort with data, reporting, and analyzing client performance metrics.
 </li>
 <li>
 Proficiency in CRM tools, communication platforms, and productivity software.
 </li>
 <li>
 Ability to work independently and handle multiple accounts simultaneously.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Work Hou
 
 rs: 07:00 PM &ndash; 04:00 AM (Night Shift)
 
 
 
 Locati
 
 on: Johar Town, Lahore (On-Site)
 
 
 
 Employment Ty
 
 pe: Full-time
 
</div>

Client Success Specialist

Digilatics

Digilatics is a high-performance digital marketing agency focused exclusively on the home services industry in the U.S. We are hiring a Customer Success Specialist in Pakistan with proven experience working with brands &mdash; someone who can manage client communication, protect brand positioning, and deliver a premium client experience.What You Will Do<ul><li>Manage U.S.-based client accounts with professionalism, clarity, and confidence.</li><li>Lead client meetings and written communication in advanced English.</li><li>Coordinate with internal teams and ensure every delivery meets Digilatics&rsquo; standards.</li><li>Identify risks, opportunities, and strategic next steps for clients.</li><li>Take full ownership of the client journey and overall satisfaction.</li></ul>Requirements (Mandatory)<ul><li>Advanced / Fluent English (speaking and writing &mdash; will be tested).</li><li>Brand experience (brand management, brand strategy, or account management involving brand positioning).</li><li>Previous experience in Customer Success or client-facing roles.</li><li>Excellent communication, organization, and attention to detail.</li><li>Ability to work in a fast-paced, high-performance environment.</li><li>Must be able to work as an independent contractor.</li></ul>Nice to Have<ul><li>Experience working with international clients.</li><li>Knowledge of SEO, Google Ads, or digital marketing (not required).</li></ul>Why Digilatics<ul><li>High-performance culture with real ownership and autonomy.</li><li>Fast-growing company with sophisticated clients and strong technical teams (SEO, Ads, Web, Data).</li><li>You lead the relationship &mdash; not the technical execution.</li></ul>Job Type: Full-timePay: Rs180,000.00 - Rs220,000.00 per monthApplication Question(s):<ul><li>What industry you have served while managing USA based clients?</li><li>Are you familiar with digital marketing platforms, their flow of tasks, etc,?</li><li>Do you currently live in Lahore?</li><li>Are you comfortable working in US EST time zone?</li><li>One thing that make you stand out in the whole pool for this position?</li></ul>Experience:<ul><li>US market: 3 years (Required)</li></ul>Work Location: In person

Customer Success Specialist

Sharp Brains Ltd

Company Profile: www.sharpbrains.co.ukSharp Brains provides global IT staff augmentation and specialized technical deployment for complex international projects. The company delivers end-to-end managed services, security solutions, and enterprise software implementation across over 50 countries worldwide.Role OverviewThis role critical to the sustained success and expansion of our IT Staff Augmentation vertical. You will serve as the primary technical and commercial owner for a portfolio of global clients, ensuring all ongoing projects exceed performance expectations while actively identifying opportunities to expand our service footprint through proactive client relationship management. This position demands a solid technical foundation, exceptional project governance skills, and a keen business development mindset.Responsibilities1. Project Governance &amp; Service Delivery Excellence<ul><li>End-to-End Project Monitoring: Take full ownership of all assigned client projects, overseeing the entire project lifecycle from initiation and resource deployment (staff augmentation) through to final closure.</li><li>SLA and Quality Assurance: Actively monitor, track, and report on all Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and service delivery metrics. Institute and maintain rigorous quality control checks to ensure all deliverables meet Sharp Brains' global standards.</li><li>Technical Resource Management: Collaborate with the internal recruitment and technical teams to ensure the right IT talent is sourced, onboarded, and deployed efficiently to client engagements in various global locations.</li><li>Risk Mitigation: Proactively identify project, resource, and geopolitical risks associated with international deployments and implement swift mitigation strategies.</li></ul>2. Client Relationship Management<ul><li>Client Escalation Management: Serve as the definitive point of contact for all service-related escalations, effectively diagnosing complex technical or commercial issues, communicating root causes, and implementing sustainable corrective actions to restore client confidence.</li><li>Client Retention &amp; Expansion (Business Development): Cultivate deep, long-term relationships with key client stakeholders to understand future technical needs.</li><li>Lead Generation: Systematically identify new opportunities for IT staff augmentation within the existing client base (up-selling and cross-selling) and actively generate qualified leads for direct client engagement.</li><li>Reference Generation: Nurture successful client relationships into strong reference accounts, developing case studies and facilitating client testimonials to drive new direct business acquisition.</li></ul>Required Qualifications<ul><li>Experience: Minimum of 4+ years of professional experience in IT Project Management, Delivery Management, or a similar Client Success role within the IT Services or IT Staff Augmentation industry.</li><li>Technical Acumen: Strong working knowledge of core IT concepts, including infrastructure, cybersecurity solutions, enterprise software ecosystems (e.g., ERP, CRM), and modern software development lifecycles (SDLC).</li><li>Project Methodology: Expertise in formal project management methodologies (e.g., PMP, PRINCE2, Agile/Scrum certification is highly desirable).</li><li>Global Exposure: Demonstrated ability to manage projects or clients spanning multiple international time zones and cultures.</li><li>Communication: Exceptional verbal and written communication skills with the ability to articulate complex technical matters clearly to both technical resources and executive stakeholders.</li></ul>Job Type: Full-timePay: Rs175,000.00 - Rs190,000.00 per monthWork Location: In person

Global Project Manager (Exp in Staffing & Client Growth)

Brand Surge

Job OverviewWe are seeking a proactive and client-focused Account Executive to manage and nurture client relationships while ensuring the timely and accurate delivery of all digital marketing services. The ideal candidate will act as the primary point of contact between clients and internal teams, ensuring seamless communication, exceptional service quality, and high client satisfaction.Key ResponsibilitiesClient Relationship Management<ul><li>Serve as the main point of contact for assigned clients, ensuring timely and professional communication.</li><li>Build strong, long-term relationships based on trust, transparency, and consistent performance.</li><li>Understand clients&rsquo; business goals, target audience, and marketing priorities to guide strategy and execution.</li><li>Conduct regular check-ins, review meetings, and performance updates with clients.</li></ul>Project &amp; Deliverables Coordination<ul><li>Coordinate with internal teams (SEO, Content, Social Media, Design, Development, etc.) to ensure all deliverables are produced on time and to quality standards.</li><li>Track progress of ongoing tasks, campaigns, and projects; proactively identify and resolve bottlenecks.</li><li>Ensure client expectations are aligned with project scope, timelines, and capabilities.</li><li>Manage the end-to-end execution of campaigns, from briefing to delivery.</li></ul>Performance Tracking &amp; Reporting<ul><li>Monitor project performance, KPIs, and campaign outcomes in alignment with client goals.</li><li>Prepare and deliver detailed performance reports, insights, and actionable recommendations.</li><li>Ensure accuracy, clarity, and value in all reporting and client presentations.</li></ul>Strategy &amp; Consultation Support<ul><li>Collaborate with strategy teams to support the development of digital marketing strategies aligned with client goals.</li><li>Provide recommendations to optimize campaigns, improve engagement, and enhance ROI.</li><li>Support upselling and cross-selling of agency services where relevant.</li></ul>Administrative &amp; Operational Responsibilities<ul><li>Maintain organized documentation of client communication, briefs, approvals, and project milestones.</li><li>Assist in contract renewals, onboarding, and client account setup.</li><li>Ensure compliance with internal processes and client guidelines.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Marketing, Business, Communications, or a related field.</li><li>1&ndash;3 years of experience in a digital marketing agency or client management role.</li><li>Strong understanding of digital marketing services (SEO, social media, PPC, content marketing, web development, etc.).</li><li>Excellent communication, presentation, and client-handling skills.</li><li>Strong organizational and time-management abilities.</li><li>Ability to multitask and manage multiple client accounts simultaneously.</li><li>Problem-solving mindset with attention to detail.</li><li>Proficiency in using project management and reporting tools (e.g., Asana, Trello, Google Analytics, HubSpot, etc.).</li></ul>Preferred Skills<ul><li>Experience coordinating with cross-functional teams in an agency environment.</li><li>Understanding of KPIs and digital marketing metrics.</li><li>Ability to analyze data and provide meaningful insights.</li><li>Experience with CRM or account management platforms.</li></ul>Why Join Us?<ul><li>Work with a diverse portfolio of international clients.</li><li>Collaborative and growth-oriented work environment.</li><li>Opportunity to learn, innovate, and play a key role in client success.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Account Executive - Digital Marketing

Instacare Technologies

We&rsquo;re seeking an IT Support Manager to lead our Customer Success team, manage post-sale relationships, and ensure our clients (doctors, clinics, hospitals, pharmacies and labs) achieve full value from the platform. This role requires a strategic thinker who can lead onboarding, support retention, mentor team members, and serve as the bridge between customers and product teams.Key Responsibilities<ul><li>Own the entire customer lifecycle from onboarding to retention and upsell.</li><li>Coordinate onboarding processes: training, implementation checklists, initial data setup.</li><li>Act as the main point of contact for key clients, ensuring satisfaction and adoption.</li><li>Monitor client health (usage data, feedback, issues) and proactively prevent churn.</li><li>Collaborate with product and support teams to address client needs and improve services.</li><li>Oversee support tickets, escalations, and ensure resolution SLAs are met</li><li>Mentor and manage a small team of Customer Success Executives</li><li>Prepare monthly reports: onboarding progress, churn risks, client feedback, upsell opportunities</li><li>Drive customer engagement with new features, modules, and services</li><li>Build long-term relationships with client stakeholders (hospital admin, doctors, etc.)</li><li>Manage renewal and upgrade conversations in coordination with Sales team</li></ul>Requirements<ul><li>5&ndash;7 years of experience in Customer Success, Account Management, Implementation, or Client Services (preferably in SaaS, software, or healthcare tech)</li><li>Excellent verbal and written communication skills in English &amp; Urdu</li><li>Strong problem-solving, conflict resolution, and relationship-building abilities</li><li>Familiar with onboarding, training, and usage adoption for software tools</li><li>Experience with hospitals, clinics, EMR systems, or B2B SaaS is a strong plus</li><li>Strong leadership and people management skills</li><li>Tech-savvy and capable of understanding software workflows and configurations</li><li>Detail-oriented with a data-driven mindset</li></ul>Education<ul><li>Bachelor&rsquo;s degree required (BBA, MBA, Health Administration, Computer Science, or related)</li><li>Certification in Customer Success, Project Management, or Healthcare IT is a plus.</li></ul>Salary &amp; BenefitsCompetitive market salaryMonthly performance bonuses (based on retention, onboarding metrics)Annual performance review with promotion opportunityFlexible working hours (if needed)Opportunity to work with a leading healthcare software platform in PakistanJob Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Software Success / IT Support (Manager)

Adroit Accountax Pvt Ltd

The Payment Operations (Level 1) role is responsible for supporting daily financial processes, ensuring accurate transaction handling, and maintaining smooth payment workflows across the organization. Key responsibilities include:<ul><li>Daily Payment Monitoring: Review the Payment Status Report and take action on any required payment refunds.</li><li>Cash-Out Processing: Verify transfer setup details for all pending cash-out requests in the admin system and submit them for Level 2 approval.</li><li>Returned Payments Handling: Monitor WorldPay and Revolut accounts for returned transactions, update the invoice payment status to Refunded, and notify Providers to review and correct their payment details.</li><li>Provider Payouts: Examine transfer details for due Provider payments, identify transfers with high bank fees, and progress eligible payouts for second-level approval.</li><li>Client Wallet Management: Update client wallet sheets with incoming payments and new invoices, and share updated wallet status with Customer Success agents.</li><li>Invoice Reconciliation: Match client cash-in payments with corresponding invoices and submit completed reconciliations for Level 2 approval.</li><li>Support Communications: Monitor the HubSpot inbox and Customer Success Slack channel for inquiries related to invoices and payments, ensuring timely responses.</li><li>Cash Balance Funding: Ensure all cash balances are adequately funded for next-day payouts and request additional funding from the Payments Manager when needed.</li><li>Reporting: Prepare and manage daily and weekly reports, including the Payment Status Report, Incomplete Payments Report, Incoming Payment Reports, and Cash Movement Reports.</li><li>Issue Reporting: Log invoicing and payment-related bugs in Jira and collaborate with the development team to support timely resolution.</li></ul>Job Type: Full-timeWork Location: In person

Payments and Reconciliation Specialist

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