client administrator

client success representative (remote) Jobs in Anchorage

client success representative (remote)

client success representative remote

DEMAND.com

<div>
 Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience.
 
 
 
 Responsibilities and Duties
 
 
 
 <ul>
 <li>
 Develop and nurture relationships with selected accounts for successful campaigns.
 </li>
 <li>
 Be a trusted advisor and expert in our DemandFactor offerings.
 </li>
 <li>
 Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
 </li>
 <li>
 Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
 </li>
 <li>
 Manage account documentation, including reports and recommendations.
 </li>
 <li>
 Handle post-sale account management, fostering growth through great customer service.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent written and verbal communication skills with a strong connection to customer success.
 </li>
 <li>
 Minimum two years of account management or customer service experience preferred.
 </li>
 <li>
 Highly organized and detail-oriented, able to handle over 30 clients effectively.
 </li>
 <li>
 Ability to thrive collaboratively in a team and independently with minimal supervision.
 </li>
 <li>
 Strong problem-solving skills, with the ability to engage and interact with internal teams.
 </li>
 <li>
 Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
 </li>
 <li>
 Comfortable learning various software, from MS Office (Excel) to CRM systems.
 </li>
 <li>
 Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment
 </li>
 </ul>
</div>

Client Success Representative (Remote)

Global Credit Union

<div>Overview:
<div>
Reports to: Varies by location</div><div></div><div> 
Functions Supervised: None</div><div></div><div> 
Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities.</div><div> 
Duties and Responsibilities:</div><ul><li>
Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization.</li><li>
Ensure all members receive prompt, professional, helpful, and courteous service during each interaction.</li><li>
Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines.</li><li>
Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being.</li><li>
Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards.</li><li>
Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned.</li><li>
Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes.</li><li>
Build meaningful relationships by participating in branch promotions and community events, as assigned.</li><li>
Work effectively in a team environment across all organizational levels.</li><li>
Perform other duties as assigned.</li></ul>
Qualifications:
<div>
Education: High school graduate or equivalent</div><div></div><div> 
Creditable Experience in Lieu of Education: Not Applicable</div><div></div><div> 
Experience/Skills: Passion for helping people and the drive to build relationships that assist members meet financial goals. Good communication and human relation skills. Ability to effectively ask open-ended questions, problem solve and provide solutions. Develop strong working relationships with coworkers and business line partners through collaboration. Must be able to lift 25 pounds</div><div></div><div> 
Tenure: Financial Services Representative II (Category 14) requires six months tenure in the Financial Services Representative I (Category 15) position, and completion of curriculum with performance that meets or exceeds expectations as stated on Performance Evaluation Plan. Senior Financial Services Representative (Category 13) requires six months tenure in the Financial Services Representative II (Category 14) position, with performance that meets or exceeds expectations as stated on Performance Evaluation Plan and Employee Success Profile. Directly related work experience and/or accelerated training completion may be substituted for tenure.</div>
Compensation:
<div>
Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.</div><div></div><div> 
Category 15: $20.31 - $29.25 Hourly</div><div>
Category 14: $21.94 - $32.03 Hourly</div><div>
Category 13: $23.69 - $35.28 Hourly</div>
Benefits:
<ul><li>Short-term and long-term incentives</li><li>
Comprehensive medical, dental and vision insurance plan that has HSA and FSA options</li><li>
401(k) plan with a 5% match</li><li>
Employee Assistance Program (EAP)</li><li>
Life and disability coverage</li><li>
Voluntary cash benefits for accident, hospitalization and critical illness</li><li>
Click here to view Global&rsquo;s comprehensive Benefits Programs</li></ul><div>
Equal Opportunity Employer</div></div>

Financial Services Representative I, II, Senior

Environmental Compliance Consultants

Environmental Compliance Consultants, Inc. (ECC) is a trusted leader in environmental and industrial services, proudly serving local communities, the Department of Defense, the Department of Veterans Affairs, and a wide range of commercial, municipal, state, and federal clients. With 27 years of experience and a growing network of service centers in Anchorage and North Pole, Alaska; Portland, Oregon; and Oklahoma City, Oklahoma, ECC offers meaningful work, strong job stability, and opportunities to grow with a company that values its people.We are currently seeking an experienced and highly detail-oriented Senior Proposal Specialist to lead and support the development of high-quality, compliant, and compelling proposals for federal, state, municipal, and commercial solicitations. Working closely with the Chief Revenue Officer, operations team, and technical subject matter experts, this role will manage complex proposal efforts from opportunity evaluation through final submission, while helping strengthen proposal processes, tools, and overall quality across the organization.The ideal candidate will bring significant proposal management and writing experience, exceptional attention to detail, strong organizational and communication skills, and the ability to work both independently and collaboratively. This person must be dependable, proactive, and personally committed to producing high-quality work product, driving proposal excellence, and supporting ECC&rsquo;s continued growth and success.This is an in-office position based in either our Anchorage, Alaska or Oklahoma City, Oklahoma office, with occasional flexibility for remote work.Essential Duties &amp; Job Functions:Proposal Management<ul><li>Lead and coordinate the full proposal lifecycle, from opportunity tracking through submission and post-submission follow-up</li><li>Review, analyze, and interpret RFP/RFQ requirements to develop compliance matrices, proposal outlines, writing templates, and response strategies</li><li>Develop proposal schedules, assign responsibilities, track deadlines, and facilitate kickoff meetings, go/no-go discussions, strategy sessions, and cost reviews</li><li>Analyze solicitations and amendments to identify revised requirements and update proposal strategy and documentation accordingly</li><li>Collaborate with proposal contributors, reviewers, and cost estimators to ensure timely completion of tasks and delivery of compliant, high-quality proposals</li><li>Maintain and update CRM and opportunity tracking systems throughout the proposal lifecycle, including pursuit records, forms, and related templates</li><li>Support post-submission activities including debriefs, file management, and proposal data collection</li><li>Help improve proposal systems, templates, workflow, and best practices to support long-term success</li></ul>Content Development &amp; Editing<ul><li>Write, edit, and tailor technical and non-technical proposal content to ensure it is compliant, strategic, compelling, and aligned with ECC standards</li><li>Draft and submit timely responses to RFIs and sources sought notices</li><li>Translate complex environmental concepts into clear, client-focused messaging, and revise third-party contributions as needed to meet solicitation requirements</li><li>Create or assist with sample job plans, standard operating procedures, and other proposal support materials as needed</li><li>Develop proposal review packages, evaluate reviewer feedback, and lead incorporation of review comments</li><li>Perform quality reviews and final document preparation, including editing for grammar, spelling, factual accuracy, clarity, formatting, and consistency with ECC standards</li><li>Maintain and update proposal boilerplate, resumes, project descriptions, and templates</li></ul>Strategy &amp; Collaboration<ul><li>Support win strategy development, including win themes, differentiators, and value propositions</li><li>Collaborate with environmental scientists, project managers, subject matter experts, teaming partners, and operations staff to develop strong, responsive proposals</li><li>Track proposal metrics, support continuous improvement efforts, and provide guidance or training to proposal team members and CRM users as needed</li><li>Support strategic business development and other special projects as assigned</li></ul>Marketing &amp; Business Development Support<ul><li>Assist in identifying growth opportunities through market research and opportunity tracking resources</li><li>Support development of qualifications packages, capability statements, and other marketing materials</li><li>Assist with client, market, and competitor research as needed</li></ul>Preferred Requirements:<ul><li>BA/BS from an accredited college or university in related field such as Marketing, Journalism, Business, Environmental Science, etc.</li><li>4+ years of relevant experience in proposal coordination/project management</li><li>5+ years of related A/E industry, environmental consulting, federal government contracting experience</li><li>Demonstrated experience responding to broad range of proposals, from quick-turn task orders to large-scale complex IDIQs. Experience with Federal, State, or municipal RFPs/RFQs, IDIQ MATOC RFPs, SATOCs, SF330 proposal requirements, etc.</li><li>Understanding of and experience with Federal Government procurement practices including basic understanding of FAR requirements and standard Federal Government Solicitation organization</li><li>Experience with GovTribe, SAM.gov, GSA, Procurement Integrated Enterprise Environment (PIEE) systems and ProjNet are helpful</li><li>Exceptional technical writing, editing, and proofreading skills with strong attention to detail</li><li>Strong organizational, project management, and administrative skills, including the ability to complete varied work tasks on schedule, and lead deliverable efforts by others; and the proven ability to manage multiple pursuits simultaneously.</li><li>A working knowledge of collaborative tools such as Microsoft Teams, SharePoint, etc.</li><li>Expert level proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Adobe Acrobat Pro, and experience with Desktop Publishing products for graphics and advanced design elements</li><li>Understanding and working knowledge of CRM such as Unanet, Deltek, Salesforce, or similar is preferred.</li><li>Foundation level or higher Association of Proposal Management Professional (APMP) Certification is preferred.</li><li>Responsible and reliable with initiative and personal commitment to the quality of their work.</li><li>Ability to pass pre-employment background checks and drug screening including marijuana</li></ul>We are excited to hear from you and look forward to receiving your application to join our expanding team!Pay: $80,000.00 - $100,000.00 per yearBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Work Location: In person

Senior Proposal Specialist

Holland & Hart LLP

<div><h4 class="jobSectionHeader">WHEN APPLYING, PLEASE SUBMIT A RESUME AND COVER LETTER.</h4> 


General Purpose:

In coordination with the Commercial Litigation and Labor &amp; Employment Practice Group Legal Team, this position will provide advanced legal and administrative support to attorneys, paralegals, peers and other colleagues as needed and requested. Duties may vary based upon location and practice group.

Essential Duties/Responsibilities:
<div>
<ul><li>Understands the specific needs and business of the practice group.</li></ul>
<ul><li>Manages the business intake process &ndash; runs adversary searches, drafts screening memos and engagement letters and opens new files.</li></ul>
<ul><li>Prepares, revises and formats legal documents and correspondence using various software applications and according to instructions; proofreads documents/correspondence for content, spelling, grammar, language usage and punctuation and puts into final form.</li></ul>
<ul><li>May transcribe digital audio files to create written transcripts of recorded information.</li></ul>
<ul><li>Prepares documents and applicable fees for electronic filing as needed and according to instructions. E-files documents with federal and state courts and other agencies.</li></ul>
<ul><li>Manages incoming and outgoing telephone calls, mail (regular, certified, UPS, FedEx, etc.), hand deliveries and emails.</li></ul>
<ul><li>Supports client activities and provides direct contact client assistance and support.</li></ul>
<ul><li>Maintains and manages attorney/paralegal calendars &ndash; docket court deadlines, conferences, teleconferences, depositions, other meetings as requested.</li></ul>
<ul><li>Assists as needed with in-office tasks/requests, projects, overflow work, administrative work and other duties as required to support and aid in the workloads of attorneys, paralegals, peers and other colleagues throughout the firm.</li></ul>
<ul><li>Navigates workflow technology with a high level of skill and partners with central team for maximum efficiency and quality.</li></ul>
<ul><li>Effectively manages workflow and priorities.</li></ul>
<ul><li>Proactively supports the team and demonstrates a positive and collaborative approach to working with others.</li></ul>
<ul><li>Serves as a resource to teammates.</li></ul>
<ul><li>May manage logistics for internal and external meetings.</li></ul>
<ul><li>May liaise with courts.</li></ul>
<ul><li>Perform additional duties and tasks assigned, demonstrating flexibility and a commitment to supporting the firm&rsquo;s overall objectives.</li></ul>
</div>
Competencies:
<ul>
<li>Communication - Understands the importance of and demonstrates verbal, written, and non-verbal communications.</li>
<li>Customer/ Client Experience - Creates a consistent and exceptional experience for others, whether directly to external clients/customers or indirectly through internal support, that elevates the overall perception of the firm.</li>
<li>Job Knowledge &amp; Technical Skill - Demonstrates an understanding of objectives, duties, responsibilities, and expectations of the job with exceptional quality work.</li>
<li>Organizing &amp; Planning - Proactively takes actions, finds solutions, and displays skills to be efficient and productive.</li>
</ul>
Job Qualifications (Education, Experience and Certification):
<div>
<ul><li>High school education with four (4) years legal assistant experience, or two (2) years legal assistant training plus at least two (2) years legal assistant experience.</li></ul>
<ul><li>Advanced legal assistant skills, including accurate typing; working knowledge of personal computers; strong knowledge and skills in MS Outlook, Word, Excel and Adobe Acrobat; excellent grammar, spelling, punctuation and proofreading skills; and advanced knowledge of legal terminology.</li></ul>
<ul><li>Strong knowledge of iManage, iCompli, Intapp, Chrome River, Expert Time and CompuLaw, or similar software.</li></ul>
<ul><li>Strong knowledge of federal, state and local court rules.</li></ul>
<ul><li>Advanced knowledge in one or more specialty areas preferred (i.e., litigation, corporate, tax, intellectual property, etc.).</li></ul>
<ul><li>Excellent communication and interpersonal skills to deal with a wide variety of people inside and outside the firm.</li></ul>
<ul><li>Excellent organizational skills to handle the work of several attorneys/paralegals.</li></ul>
<ul><li>Ability to work effectively under pressure to meet tight deadlines.</li></ul>
<ul><li>Ability to work effectively independently and as part of a team.</li></ul>
<ul><li>Excellent judgment, problem solving and decision-making skills to handle a variety of responsibilities under general supervision.</li></ul>
</div>
Physical Requirements:

While performing the duties of this position, the employee must have the ability to sit, stand and/or walk for extended periods of time; manipulate (lift, carry, move) weights of at least ten (10) pounds; have repetitive wrist/hand/finger movement to work on a computer and/or related office equipment; speak clearly and concisely so listeners can understand; and regularly understand the speech of another person.

The physical demands described here are representative of those that must be met by this position to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

Professional office atmosphere; exposure to computer screens. Sedentary work that primarily involves sitting or standing for prolonged periods. Position may require occasional off-hour meetings and events.

The work environment characteristics described here are representative of those this position may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note:
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Schedule:

For the first 90 days of employment, this position will be in-office every day. After completion of 90 days, this position may allow for a hybrid schedule. In-office days are dependent on the office location and will be clarified during the interview, with a minimum of three (3) days per week. Additional days in-office may be required depending on business need and the demands of specific tasks. The hybrid work structure may change at any time, including the number of in-office days requirement.

Compensation:

Holland &amp; Hart offers of employment take into consideration a candidate&rsquo;s education, training, and experience, as well as the position's work location, external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. The Colorado and Nevada salary range is $32.94 - $54.90 hourly. A discretionary bonus may be available based upon performance.

Application Window:

The application window is anticipated to close on or after Monday, April 30, 2026. Holland &amp; Hart reserves the right to close the position prior to or after this date.

Benefits:

Holland &amp; Hart works hard to promote work/life balance with a 37.5-hour scheduled work week for most staff employees, a robust wellness program, and generous PTO and holiday pay for eligible employees. Full-time employees become eligible for benefits on the date hire, with a benefits offering that includes medical, dental, vision, life, AD&amp;D, EAP, STD, and LTD. Also available are voluntary income protection benefits such as supplemental life, accident, critical illness, and hospital indemnity insurances, as well as a 401(k)-retirement plan with a company match. In addition, the firm has programs that may provide for educational assistance, free or discounted legal services, and opportunities through the Holland &amp; Hart Foundation, which is a non-profit organization dedicated to creating volunteer opportunities for lawyers, staff, families, and friends of Holland &amp; Hart LLP. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis.</div>

Legal Assistant - Litigation

Big Brothers Big Sisters of Alaska

Position Summary:The Match Support Specialist ensures that every Big and Little match is safe, supported, and thriving while also contributing to community engagement, partnership development, and organizational visibility. This role is primarily focused on match support, with additional responsibilities in community engagement, partnerships, and organizational support. The balance of responsibilities may shift based on caseload, community needs, and organizational priorities. Success in this role means strong, lasting matches; engaged participants; meaningful community presence; and consistent contributions to BBBSAK&rsquo;s impact and growth.Key Responsibilities:1. Match Support &amp; Relationship Coaching (Primary Focus)<ul><li>Provide ongoing match support in alignment with BBBS Standards of Practice</li><li>Ensure child safety and apply sound judgment in identifying and addressing concerns</li><li>Coach Bigs, Littles, and families to build strong, lasting relationships</li><li>Identify challenges early and implement appropriate support strategies</li><li>Conduct regular match contacts and maintain accurate, timely documentation</li><li>Support match closure processes, including exit interviews and re-match assessment</li></ul>2. Match Engagement &amp; Experience<ul><li>Plan and facilitate, in coordination with team members, regular match activities</li><li>Coordinate and support family engagement opportunities (at least quarterly)</li><li>Encourage participation in activities and community opportunities</li><li>Help create positive, engaging experiences that strengthen relationships</li></ul>3. Community Engagement &amp; Partnerships<ul><li>Represent BBBSAK through presentations, tabling events, and community outreach</li><li>Recruit volunteers (Bigs) and youth (Littles) into the program</li><li>Build relationships with schools, employers, and community organizations</li><li>Contribute to partnership development that supports match engagement (e.g., discounts, activities, incentives)</li><li>Collaborate with team members to identify and share opportunities that enhance match experiences</li><li>Encourage volunteer engagement through workplace and community connections</li></ul>4. Storytelling &amp; Organizational Engagement<ul><li>Identify and share impactful match stories</li><li>Collaborate with Marketing and Development to support campaigns and events</li><li>Encourage participation of Bigs and families in organizational initiatives</li><li>Support community awareness and visibility of BBBSAK&rsquo;s impact</li></ul>5. Event Coordination &amp; Community Activation<ul><li>Coordinate local logistics for key events (e.g., securing venues, supporting outreach)</li><li>Partner with internal teams to support event implementation</li><li>Promote events and encourage participation among Bigs, Littles, and families</li><li>Serve as a local connector to support strong community turnout and engagement</li></ul>Core Competencies:Success in this role is demonstrated through the following core competencies:1. Role Execution &amp; Accountability: Follows through on responsibilities, effectively manages caseload and workload, and meets expectations with consistency and reliability.2. Communication &amp; Relationships: Communicates clearly and builds positive, respectful relationships with youth, families, volunteers, coworkers, and community partners.3. Judgment &amp; Problem-Solving: Uses sound judgment, addresses challenges appropriately, and seeks effective solutions when issues arise.4. Adaptability &amp; Learning: Adjusts to changing priorities, learns from experience, and remains open to feedback and growth.5. AOB (Access, Opportunity, Belonging) Leadership: Applies fairness and fosters belonging in daily interactions. Considers how actions and communication affect access, opportunity, and connection for youth, families, volunteers, and coworkers.Values Alignment:Demonstrates Big Brothers Big Sisters of Alaska&rsquo;s commitment to organizational core values in all aspects of work: Sparking Joy | Cultivating Belonging | Nurturing RelationshipsQualifications:<ul><li>Must have high school diploma/GED equivalent, and meet one of the following criteria:</li><li>A documented bachelor&rsquo;s degree, from an accredited college or university, in a related field, or within six months of degree completion;</li><li>A documented associates degree or two years of higher education experience, from an accredited college or university in a related field, and two years of relevant work experience in related fields such as social work, counseling, social services, child development or other related field;</li><li>Four years of relevant work experience in related fields, such as social work, counseling, social services, child development or other related field.</li><li>Experience working with youth and/or families preferred</li><li>Strong interpersonal, communication, and organizational skills</li><li>Experience with trauma-informed care preferred</li><li>Ability to work flexible hours, including occasional evenings and weekends</li><li>Access to reliable transportation</li></ul>Work Environment:This position includes a combination of remote work, in-person meetings, and community-based activities. Regular travel within the Anchorage area is expected.Additional Information:The above statements describe the general nature and level of work performed and are not intended to be an exhaustive list of all responsibilities. Contents may be subject to change to meet the needs of the organization.Pay: $22.00 - $26.00 per hourBenefits:<ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: Hybrid remote in Anchorage, AK 99503

Match Support Specialist

Tanaq Health

<div>
 
 Description
 
 
 
 
 Overview
 
 
 
 Tanaq Support Services (TSS) delivers professional, scientific, and technical services and information technology (IT) solutions to federal agencies in health, agriculture, technology, and other government services. TSS is a subsidiary of the St. George Tanaq Corporation, an Alaskan Native Corporation (ANC) committed to serving Federal customers while also giving back to the Tanaq native community and shareholders.
 
 
 
 About The Role
 
 
 
 We are seeking a
 
 Clinical Appeals Reviewer
 
 to support a contract with our federal client. The Clinical Appeals Professional performs complex (senior-level) work. Provides dissatisfied parties with the opportunity to present documentation to demonstrate why an appeal should be allowed. Provides an independent second level determination based on the documentation, facts, laws, regulations, and guidelines. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. Qualified candidates must be licensed health care professionals capable of rendering independent clinical judgment, including but not limited to Registered Nurses (RN), Physical Therapists (PT), Occupational Therapists (OT), and Respiratory Therapists (RT).
 
 
 This is a remote position that can be based anywhere in the United States. Must be able to work on a rotating schedule on weekends and holidays.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Reviews medical records/case files, writes reconsideration decision letters that are clear, concise, and impartial, and support the determination made, and documents the review.
 </li>
 <li>
 Makes sound, independent decisions based on medical evidence in accordance with statutes, regulations, rulings, and policy.
 </li>
 <li>
 Responds to and ensures that all appeal issues raised by the beneficiary/patient, representative, and provider/supplier have been addressed.
 </li>
 <li>
 Provides a fair and impartial decision based on current evidence, regulations, policies, and procedures.
 </li>
 <li>
 Conducts research using online federal regulations, contract policy, standards of medical practice, contract manuals, coverage issues manuals, medical literature, and other related resources to complete an accurate and well-supported decision.
 </li>
 <li>
 Stays abreast of changes in regulations, medical and healthcare practices, policies, and procedures.
 </li>
 <li>
 Participates in case-specific verbal discussions.
 </li>
 <li>
 Conducts reviews of appeals/disputes with multiple beneficiaries/services in one case.
 </li>
 <li>
 Plans responses to statistical analysis challenges with assistance from statisticians.
 </li>
 <li>
 Attends meetings and participates in workgroups at management's direction.
 </li>
 <li>
 Conducts quality reviews, as needed.
 </li>
 <li>
 Serves as a subject matter expert.
 </li>
 <li>
 Mentors and/or trains staff.
 </li>
 <li>
 May conduct quality reviews and audits.
 </li>
 <li>
 Participates in special projects and performs other duties as assigned.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Required Skills and Experience
 
 
 
 <ul>
 <li>
 Three (3) years of experience in medical dispute resolution, Medicare appeals, medical review, clinical work, or related healthcare roles.
 </li>
 <li>
 Healthcare Professional with experience in Nursing, Physical Therapy, Respiratory Therapy, or Occupational Therapy experience.
 </li>
 <li>
 Demonstrated experience writing or making medical necessity decisions.
 </li>
 <li>
 Proficiency in research techniques, medical terminology, and analyzing and interpreting policies, along with knowledge of state and federal laws and regulations.
 </li>
 <li>
 Must have experience and working knowledge of the Medicare program, including coverage and payment rules.
 </li>
 <li>
 Experience with Medicare regulations, claims processing, and the medical review process, as well as applicable laws, rules, and regulations.
 </li>
 <li>
 Prioritize and organize work tasks to handle multitasking and meet deadlines.
 </li>
 <li>
 Ability to prepare correspondence and documents using correct spelling, grammar, and punctuation; proofreading and reviewing documents for clarity and consistency.
 </li>
 <li>
 Practice logic and reasoning to identify problems, verify facts, and reach valid conclusions.
 </li>
 <li>
 Experience in making decisions that support business objectives and goals.
 </li>
 <li>
 Ability to identify and resolve problems or refer issues appropriately.
 </li>
 <li>
 Communicate effectively verbally and in writing.
 </li>
 <li>
 Adapt to the needs of internal and external customers.
 </li>
 <li>
 Show integrity and ethical behavior, respect confidentiality, business ethics, and organizational standards.
 </li>
 <li>
 Ensure compliance with company policies, procedures, and guidelines, including cybersecurity, regulatory, contractual, and accreditation entities.
 </li>
 <li>
 Experience directly relevant to Medicare managed care appeals or utilization management activities, preferred.
 </li>
 <li>
 Must have resided in the United States for a minimum of three (3) years out of the last five (5) years. This is a contractual requirement.
 </li>
 <li>
 Must possess a valid driver's license with a clear and satisfactory driving record.
 </li>
 <li>
 Ability to obtain and maintain public trust clearance and customer approval.
 </li>
 <li>
 Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
 
 
 </li>
 </ul>
 
 Education and Training
 
 
 
 <ul>
 <li>
 Associate's degree or 60 or more credit hours towards a Bachelor&rsquo;s degree from an accredited college or university in healthcare or related discipline.
 </li>
 <li>
 Additional experience in Medicare appeals, medical review, clinical, or other related experience in a healthcare setting may be substituted for an Associate&rsquo;s degree on a year per year basis. (Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.)
 
 
 </li>
 </ul>
 
 Physical Requirements And Work Environment
 
 
 
 <ul>
 <li>
 Requires working in an office/cubicle environment; sitting, standing, walking, bending, twisting, and/or reaching.
 </li>
 <li>
 Prolonged periods of sitting at a desk and working on a computer. May need to lift 25 pounds occasionally.
 </li>
 <li>
 May require the ability to operate a motor vehicle and travel by motor vehicle and commercial airline. May require overnight travel. Travel may be less than 5% annually.
 
 
 </li>
 </ul>
 
 Who We Are
 
 
 
 Tanaq Management Services (TMS) is a public health contractor, certified 8(a) business, owned by St. George Tanaq Corporation, an Alaska Native Corporation. (ANC). We listen to our stakeholders and leverage our science, technology, communication, and program expertise to understand and provide feedback as we develop solutions.
 
 
 
 Our Commitment to Non-Discrimination
 
 
 
 Tanaq is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local law. Tanaq complies with the Drug-free Workplace Act of 1988 and E-Verify.
 
 
 If you are an individual with a disability and need assistance completing any part of the application process, please email accommodation@tanaq.com to request a reasonable accommodation. This email is for accommodation requests only and cannot be used to inquire about the status of applications.
 
 
 
 Notice on Candidate AI Usage
 
 
 
 Tanaq is committed to ensuring a fair and competitive interview process for all candidates based on their experience, skills and education. To ensure the integrity of the interview process, the use of artificial intelligence (AI) tools to generate or assist with responses during phone, in person and virtual interviews is not allowed. However, candidates who require a reasonable accommodation that may involve AI are required to contact us prior to their interview at accommodation@tanaq.com.
 
 
 
 To Apply For This Positions, Visit
 
 
 
 https://recruiting.paylocity.com/Recruiting/Jobs/Details/4071254
</div>

Clinical Appeals Reviewer (Licensed Healthcare Professional)

Boulder Care, Inc.

<div><h2 class="jobSectionHeader">Boulder Care is hiring experienced Nurse Practitioners aligned with harm reduction principles. In this position, you will work directly with patients to deliver medication for opioid use disorder (MOUD) in a fully remote outpatient setting. Clinicians in this role independently initiate and manage buprenorphine treatment within a structured, team-supported model of care.</h2>

This is a 100% remote, full-time, W2 position. If you are interested in part-time opportunities, please visit our careers page to view current openings.

<h2 class="jobSectionHeader">We are looking for individuals who</h2>
<ul><li>Reside in one of the following states: AK, AZ, CO, FL, ID, IL, KS, MA, MD, MN, NC, NH, NM, NV, NY, OH, OR, VA, WA, WY</li>
<li>Have an active Nurse Practitioner license in your state of residence (Note: we are currently unable to hire PA-Cs or CNSs)
<ul><li>NOTE: candidates who reside in Florida, Illinois, Massachusetts, Minnesota, or Virginia must hold the designation or licensure required to practice independently without physician supervision in their state.</li>
</ul></li><li>Have 2 years of experience in an independent, outpatient setting where you regularly prescribed buprenorphine-based medications &mdash; including initiating care, not just continuing existing prescriptions &mdash; as a core part of your daily practice</li>
<li>Are interested in full-time work: 30-40 hours/week, with various shift options (see below for details)</li>
</ul><h2 class="jobSectionHeader">Who we are</h2>

Boulder Care is an award-winning digital clinic transforming addiction medicine. We provide fully virtual, evidence-based care &mdash; delivered by a multidisciplinary team of clinicians and peer recovery professionals.

Named by Fortune as one of the Best Workplaces in Healthcare, Boulder fosters a culture of kindness, respect, and meaningful work that delivers outstanding patient outcomes and moves the addiction medicine industry forward.
<h2 class="jobSectionHeader">
Our Philosophy</h2>

At Boulder, our care model is rooted in harm reduction with a low-barrier, compassionate approach that prioritizes patient autonomy and choice. We meet people where they are, and our clinicians empower patients to reduce harm and build stability on their own terms through nonjudgmental, non-coercive, non-punitive support. We work with patients to identify their own recovery goals and support them over time through shared decision-making.
<h2 class="jobSectionHeader">
Schedule &amp; Work Structure</h2>
<ul><li>Full-time: 30&ndash;40 hours per week
<ul><li>Full-time schedules are fixed and may be structured as 3x10s, 4x8s, 4x10s, or 5x8s
<ul><li>10-hour shifts are typically 8am to 6pm</li>
<li>8-hour shifts are typically 10am to 6pm</li>
</ul></li></ul></li><li>For clinicians located in Arizona, Colorado, New Mexico, or Wyoming:
<ul><li>Condensed schedules (3x10s, 4x8s, or 4x10s) require working until 7pm MT
<ul><li>Typical condensed shifts in Mountain Time are 9am to 7pm MT (10-hour) or 11am to 7pm MT (8-hour)</li>
</ul></li><li>5x8 schedules in Mountain Time are 10am to 6pm MT</li>
</ul></li><li>Paid Break Allotments:
<ul><li>8+ hour shift = one 30-minute break and one 10-minute break (40 minutes)</li>
<li>10+ hour shift = one 30-minute and two 10-minute breaks (50 minutes)</li>
</ul></li></ul><h2 class="jobSectionHeader">Qualifications</h2>
<ul><li>Active NP license and reside in one of these states: AK, AZ, CO, FL, ID, IL, KS, MA, MD, MN, NC, NH, NM, NV, NY, OH, OR, VA, WA, WY</li>
<li><ul><li>Note: Candidates who reside in Florida, Illinois, Massachusetts, Minnesota, or Virginia must hold the designation or licensure required to practice independently without physician supervision in their state.</li>
</ul></li><li>2 years of experience in an independent, outpatient setting where you regularly prescribed buprenorphine-based medications &mdash; including initiating care, not just continuing existing prescriptions &mdash; as a core part of your daily practice</li>
<li>Strong patient-centered practice and ability to work autonomously</li>
<li>Private workspace with HIPAA-compliant setup</li>
</ul><h2 class="jobSectionHeader">Compensation &amp; Benefits (Full-Time)</h2>
<ul><li>Salary: $130,000&ndash;$140,000 (up to $145,000 in select HCOL markets) for 1.0 FTE (40 hours/week).
<ul><li>This equates to approximately $62.50&ndash;$67.31 per hour (up to $69.71 per hour in select HCOL markets)</li>
<li>Note: This salary range is calibrated for clinicians with approximately 2 years of relevant experience in addiction medicine. Compensation may vary based on depth of experience, is aligned with internal equity across the team, and is informed by location-based factors.</li>
<li>Compensation is pro-rated by FTE:
<ul><li>0.8 FTE (32 hours/week) is $104,000&ndash;$112,000 (up to $116,000)</li>
<li>0.75 FTE (30 hours/week) is $97,500&ndash;$105,000 (up to $108,750)</li>
</ul></li></ul></li><li>Advanced certification pay differentials: eligible after 6 months, contingent on performance and good standing
<ul><li>+2% for PMHNP</li>
<li>+1% for CARN-AP</li>
</ul></li><li>W2 employment with health, dental, and vision coverage
<ul><li>Boulder covers up to 100% of monthly premiums for individual coverage</li>
<li>60% of monthly premiums for dependents</li>
</ul></li><li>Vacation Time: 4 weeks/year (5 weeks after 2 years), 9 paid holidays</li>
<li>12 weeks fully paid parental leave (after 6 months)</li>
<li>Sick leave accrued at 1 hr for every 30 hrs paid</li>
<li>State licensure, DEA registration and renewals, malpractice insurance, and credentialing are fully covered</li>
<li>For clinicians in states requiring physician collaboration, Boulder provides and manages the collaborating physician relationship</li>
<li>Company-issued equipment provided, including a laptop, additional monitor, keyboard, and mouse</li>
<li>Mental health support via Talkspace</li>
</ul><h2 class="jobSectionHeader">Hiring Timeline</h2>
<ul><li>We're currently targeting start dates throughout 2026</li>
</ul><h2 class="jobSectionHeader">Our values</h2>
<ul><li>The people we care for always come first</li>
<li>Our opportunity is also our duty, in service to others</li>
<li>Share facts to change minds, instill empathy to change hearts</li>
<li>Move the industry forward: follow the data</li>
<li>Strong individuals, stronger together</li>
</ul><div>
Boulder Care believes the people who manage our product and team should be representative of those who use the platform. This includes people from backgrounds that are historically underrepresented in the industry. We celebrate differences and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity or veteran status. If you are a qualified person with a passion for what we do, please apply!</div></div>

Nurse Practitioner – Addiction Medicine

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